Residence Inn by Marriott Laval vs Similar Hotels

Rooms are described as large and comfortable.

Rooms were generally comfortable, but some guests faced issues upon arrival.

Rooms described as spacious, comfortable beds and good bathrooms, but some issues: overly soft mattresses for some guests, occasional odors, and the one-off stain incidents reduce the score slightly.

Rooms comfortable and modern, but noise issues were a concern.

Multiple reviews mention the hotel being very clean.

Several reviews mention issues with room cleanliness and maintenance.

Multiple reports of cleanliness problems: stained sofa-bed (blood), dirty carpets turning guests' feet black, missing shower seal, and a musty/closed-in odor in some rooms. Overall below the property's otherwise good upkeep.

Room was clean, but some dust was noted, affecting the overall impression.

The location is convenient but can be tricky to find.

Convenient location for activities despite being outside the city.

Consistently praised: convenient for Montreal, near metro and shopping, close to airport and larger centres; location considered a strong point.

Ideal location near shopping mall and easy highway access.

Guests consistently praise the friendly and helpful staff.

Staff received consistently positive feedback for their helpfulness.

Generally warm and accommodating staff; several mentions of friendly, helpful reception and staff who took requests into account. Isolated reports of a brusque/short check-in experience and a push for tips at breakfast.

General praise for the staff, though food service was criticized.

Breakfast is appreciated, though limited options noted.

Breakfast options were deemed outdated by several guests.

Breakfast repeatedly described as exceptional, plentiful and high quality. Some comments request more variety (more fresh fruits, less repetitive buffet) and note crowded breakfast rooms.

Food quality is good but service in restaurants left room for improvement.

Amenities like a gym, breakfast, and parking are well-received.

Amenities like the pool were under construction, affecting guest experience.

Positive mentions of a heated outdoor pool, terrace, free/ample parking and a good breakfast area; negatives include a very small gym and the absence of a luggage room for early arrivals.

Facilities like pools and cafes available, generally well-received.

Standard quality for this hotel tier.

Mixed feelings about the value offered considering ongoing construction.

Several guests note very good value and an excellent price-quality ratio, though some feel breakfast pricing and extra charges (e.g., paid early room access) make certain aspects less good value.

Some guests felt priced higher due to extra charges.