The Ritz-Carlton, Dubai

This is a tricky review. I stayed at the Ritz-Carlton from 19-24th Sept 2025. On arrival I was told there was renovation work on the beach by the Dubai Government and it was short notice. That may be true but I’m certain they had enough notice to inform me ahead of time but I suspect they didn’t because they knew it would be off-putting so they waited until I arrived. I heard them telling the same thing to guests checking in on the 24th and the work had been going on many days already so that seems to confirm they were waiting for guests to arrive before informing them. This was my first visit to the Ritz-Carlton and I’d been looking forward to it for months. Sadly the renovation work on the beach had significant impact to my enjoyment of the holiday. It’s was essentially a construction site on the beach with barriers separating sun loungers and sea and guests having to walk through a small gap and across large tyre tracks to get to the sea. Sections of the beach were restricted with the parts that were open not in the best condition with a white scum on the service and some debris and plastic. I’ve no doubt this is temporary due to the ongoing work but it was still very frustrating and disappointing. I feel bad for the Ritz-Carlton as it is the Government and not RC’s fault but when you’re paying a good amount of money for a 5 star holiday it left me feeling deflated. I’d stayed at the Waldorf Astoria the week before so was able to compare both hotels. On my first night at

Staff were incredibly accommodating. Pools and grounds are perfect.

Service and quality

Amazing! This place exceeded excellence, highly recommend.

This hotel is beautiful. They have alot of staff to help with your baggage or if you need transportation. They also have security. This made me feel safe. The front desk reception was very friendly especially Suman. I thoroughly enjoyed my room. It was spacious and the bed and bedding was very clean and comfortable. I thoroughly enjoyed my stay there. Also please check out the activities especially the Quad bike ride in the dunes in the desert. I give my vacation in Dubai a 10

I recommend the Ritz Carlton to anyone who enjoys excellence. Cheers

Nice hotel and great for swimming.

The hotel staff provided excellent service and making our stay extremely comfortable. The location is also very convenient. We will definitely stay here again next time.

We had a wonderful stay at The Ritz-Carlton, Dubai. The staff were incredibly kind, helpful, and made us feel truly welcome throughout our stay. Breakfast buffet was amazing with a great variety, and the spa was relaxing and top-quality. Overall, a fantastic experience.. especially thanks to the amazing staff!

Staff made the experience extra enjoyable

Great experience!

The best among the best. My wife and I had the most amazing experience during our stay in this hotel. All the personnel without exception was amazing, kind and very professional. They really know what service is about. My wife and I receive the most beautiful welcome and during our stay we felt like at home due to the kindness and hospitality of the staff. The in-room team did an amazing job to make us feel like we were in paradise. We made a good friend, Edwin, the security person. He is an amazing person. We left with a memorable experience. Thanks to all the staff who in anyway made our stay unforgettable.

This was an amazing stay. We stayed for 13 nights and they made us feel like family. We had tears in our eyes when we were leaving, from the front desk, to the pool guys (especially Jayesh and Kamal) to the door fellas who took good care of us and our amazing room attendants! We can't say enough about this property and their employees!

Absolutely Brilliant hotel. Every single staff member from the porter to the cleaners are unbelievably lovely and kind. I would highly recommend this hotel to anyone staying on the JBR.

Staff was very friendly and helpful throughout the entire stay. Would highly recommend to others and would definitely stay here again.

The staff provided Ritz Carlton service 100% from the front desk, bell staff, restaurant, and pool . We enjoyed a couple of the onsite restaurants. The food and service were all excellent. The location of the hotel was beautiful and very walkable. We enjoyed our stay very much and would stay again if we ever visit Dubai again!

Location, Staff and facilities, simply excellent.

Not a high rise building which meant every facility was nearby our room and was easy to get to. Although the hotel rooms were slightly outdated, it will not prevent my return next year.

Our stay at the hotel was perfect

One of the best places in Middle East.

2nd visit to Ritz Dubai and have travelled to Ritz Naples many times in the past 15 years . My favourite current hotel and has improved considerably since my last visit in 2021. Tamoka is a fantastic evening restaurant at the hotel .

Great location great hotel

Old property.

Great customer service

The first night I woke up to a completely wet floor from a leak, and the controle for the AC didn’t work. They did change my room, but no letter apologizing for the horrible night. They use to put flowers in the room, but not one flower. I have staid at this Ritz many times, but must say it was disappointing. The room staff were amazing and welcoming though.

Simply stunning in every way possible. The only issue was that the rooms can use a few more plugs.

Loved it

Fantastic hotel

Service at the hotel is world class, every single member of staff with a smile on their face and can’t do enough to help you. Hotel, grounds and spa are glorious. The only downside I can say is the noise from the construction site during the night as the workers are working 24/7. The new construction site, coupled with the Five Luxe blocks out the sun for most of the day at the pool areas which is a shame.

Everything was perfect, the hotel and the staff

Staff, rooms were excellent - everyone was extremely friendly and helpful. Grounds were beautiful - one area of concern was lack of sun in pool areas - and there were a lot of ants in these areas as well.

Outstanding in every imaginable way. You MUST go!!

A great hotel with wonderful staff. I highly recommend it.

Nice place to stay

Nice hotel with very friendly staff and close to the beach, also very nice pools.

It’s unique and brilliant place to stay calmly in Dubai.

Loved everything it was perfect

Great property for families and very convenient location on JBR.

Excellent hotel

The service was excellent!!! Would definitely stay here again. Ali, Lloyd and Pyramus were excellent hosts.

Really their staff outstanding specially Caravan restaurant

We felt the following were items with room for improvement at the The Ritz JBR Dubai: The Club lounge wasn't very welcoming and lacked atmosphere. Despite the dress code requirements for the club lounge, in the morning, lunch time and evening there were guests wearing beach or gym wear(sometimes wet clothing). There didn't appear to be enough staff on in the club lounge during busy periods which left tables uncleared and people waiting for drinks etc. On the beach we expected the usual Ritz service but once our sunbeds were made up and we were given cold water in a cooler, no staff came to see if we needed anything for the whole time we were on the beach. Club lounge reception staff were not very welcoming and often didn't look up from their computer screens. (Which is probably why the dress code isn't being monitored and controlled). Our experience as a whole wasn't as expected and as a result we won't be staying there again.

Hotel is an icon , however there are noisy constructions around …beautiful beach side and bar

An oasis in Dubai with a perfection in the art of hospitality

Property is in a decent location in the JBR part of Dubai. The staff is great and I have no complaints with the service. However, the property is a bit dated, especially compared to some of the other luxury properties in the area. We had lounge access with our room and were disappointed. The food was not great and it was always busy. The beds are pretty horrible. It seemed as if the mattress was years old where you could see where people had slept over time. Myself and my wife tried to lay together in the middle of the bed but were laying at an angle at that point. Super uncomfortable. When I’m spending over $1,000 USD per night I would expect that they would at the very least rotate the mattresses. It was also quite loud at the property with people yelling down the hallways and partying outside until way past 12am. All in all we were very disappointed with Ritz Carlton Dubai and left after one night to return to another luxury property in the area. I would not recommend staying here and unfortunately will not be returning to any other Ritz Carlton property after this experience.

Excellent hotel in the Dubai Marina area. Friendly service, great housekeeping. Our maid Kedek has done a great job. A nice beach with plenty of sunbeds. Great ambience. Interior of the rooms might require refurbishing soon. And poorly designed storage space in the room. All in all, an excellent holiday spot away from the. Dubai crowds

Great service and attentive staff. Kids loved the pool, slide and beach. Would recommend to all

Outstanding property, remarkable location, amazing staff. Great place to stay!

Rooms and outside amenities needs improvement, excellent staff Food is ok

Stayed for one week and everything was perfect in anyway, we will definitely be back.

Nice hotel, grounds, food and excellent staff

Very nice

Luxurious setting and impeccable services made this property one of my favorites in Dubai.

Everything was wonderful and courtesy of the staff was outstanding. I would recommend trying the spa, specifically the 3D Collagen facial and ask for Mai, you’re welcomed.

The staff was very welcoming on a daily basis. Service to the room was done expeditiously. Made you feel like family. Great place to stay l. If I could’ve given more than 5 ⭐️I would’ve.

Amazing property!!

Simple amazing

ALL WENT EXCELLENT

Absolutely fantastic hotel- We are frequently in Dubai and this was our first stay here but it Definitely won’t be our last. Every aspect of this hotel Is welcoming. 5 stars

Lovely vacation. Rooms are a little tired but the service makes up for it. Breakfast was excellent.

Everyone one was very accommodating and nice. The place was great

Fantastic hotel and service is excellent. Great location with an amazing private beach.

An outstanding staff. Attentive.

Simply amazing! We are a family of five, kids ages 1,5 and 7, and found everything to be absolutely perfect for all of us. The food, the room size, (deluxe) the facilities, the pools, service. Simply 10/10 and definitely recommend.

We stayed at the Ritz Carlton Dubai for our first few nights on our first trip to Dubai and we were amazed, thank you! We arrived early on a Thursday morning, way before our check in time and your team looked after us. Not only with a room available straight away but an upgrade also. Our baggage was whisked away to our room. The room was amazing and had a lovely balcony, clearly it is a slightly older property, but everything was amazing, clean, and looking great. We went to the pool to hang out, eat and drink and loved it, it was perfect. The complimentary waters, ice Lollie's and service were incredible. When somewhere just gives these things away, although basic you feel the quality in experience. We dined at the pool for lunch and Tamoka for dinner which was amazing. I left a separate review for them but the dinner and service was impeccable, you should be happy to have them based on site! I can't say enough about our experience and we would absolutely stay here again, recommend it and if not staying, we would dine with you! Thank you for everything your team does! We are very happy with our stay!

This property is so elegant! It also has more than one pool with cabana boys who were so attentive. The restaurants all served good food. Every part of the property was done with attention to detail and was so, so clean. The people who worked there treated my whole family like royalty. I will be back.

Great hotel, excellent service

The facilities at the hotel were better than expected. The room was incredible, the view definitely was impressive. The bathroom layout perfect for a family. The swimming pools were not only spotless, but with the children felt extremely safe as well. I was initially hesitant to book half board, but I am so glad that I did. All the meals were perfect, the kids selection was great too. Kudos to the chefs! The word legendary is used by the Ritz-Carlton for service, and I couldn’t agree more, it definitely was, from the lobby desk, guest services, cleaning team, life guards, waiting staff and all the other employees. We didn’t have to ask for anything, it’s like everyone was always a step ahead and I cannot fault at all. I would definitely recommend staying here, I certainly will the next time I go to Dubai.

Think the rooms getting close to needing a refurb. Pool areas and the beach are great but a major construction project next door takes some of the shine of them but I guess its Dubai

A lovely place to stay in Dubai. Great location, impeccable service. Peaceful rooms. You can not go wrong at the Ritz!

Absolutely perfect family stay, all around around. Amazing service from check-in to check-out, fab food options and a really lovely pool area.

Everything was excellent . Especially the welcoming attitude of all the staff working at this resort !

The property is amazing, lobby and restaurant areas are beautifully done, rooms are spacious and clean, very comfortable. Great location in the JBR.

Am assuming the Ritz in JBR has some unique type of contract where the only being Arab has decided not to use ritz management. The quality of staff was bad and looked like they hired locals with no hospitality experience. Too many instances of poor service to explain here but be aware it was bad.

Staff were extremely friendly and very attentive. Location was excellent. I suggest that while Covit-19 tests are required by airlines, the hotel send a 72 hour reminder to its occupants prior to their departure reminding them to take the test with 3 chosen labs and inform the costs.

Exceptional Stay

5 star service and amenities. The Ritz Carlton Dubai is a wonderful resort. Beach is not crowded like other Dubai hotels. Cleanliness was great and made us feel safe in these COVID times. They go above and beyond for service and attention to detail. Food was amazing and was actually the best that we had for all of our Dubai trip. Highly recommended

Great staff

Service and staff are tops

loved the hotel but the pool was crowded

Exceptional service throughout ... an absolutely first class rated hotel

ideally located, nice friendly staff, good spa facilities

It was my 70th birthday celebrations and they went out of their way to make it very special

Really disappointed with this hotel needing a refurb workmanship not great. Photos were taken years ago! Was our honeymoon arrived to a room next to a building site. Made a complaint and managed to get room changed. I emailed hotel prior to arrival still can’t get my head around being offered original room. Service not as good as other hotels in Dubai that are cheaper. When we checked out strangely not asked about our stay at all. Obviously reception anticipate negative feedback. My advice look elsewhere..

Wonderful Club level room, beaches were really nice, staff was wonderful

Full of babies. Tiny hotel surrounded by very high skyscrapers 24 hour techno pop beat from nearby disco club

The staff were exceptionally warm and welcoming, introducing themselves with their name and getting to know the guests

The techno pop played at one of the pools during the day was totally unnecessary

Great staff, great food, great beach, great room. Loved it.

We enjoyed the Ritz very much. We booked Half-Board and where however dissapointed, that there where lots of meals not covered in the plan. It was clear for the drinks which are in general very expensive. The hotel changed the ruling in one restaurant during our stay as well, which was also not communicated. Other than that food very good and a lovely stay.

Super Amazing. Odette , Ali and the entire staff went out of their way .

Location was excellent, on the beach close to the marina.

The staff are amazing and the service throughout my stay was second to none! I will definitely be staying with ritz Carlton again when I go to Dubai. Having stayed in many hotels in Dubai I can honestly say this was the best experience to date. Thank you ritz Carlton!

Everything was almost perfect at the hotel. The only problem was that the food in the club lounge was below average. Specifically the mushroom soup

Second time at the Ritz Carlton and it’s starting to need a facelift. The atmosphere wasn’t as vibrant as the year before, the good had gone down and the staff morale seemed lower. Don’t think we’ll stay here again given the competition in Dubai there’s so much choice.

Excellent service.

The location of the hotel was good and walking distance to JBR. The staff were always happy to help

IThe rooms are clean but the only place to use the hairdryer was in front of the bedroom mirror there was no suitable electrical plug in the bathroom.This is an inconvenience.

I like Jed the food and the service and the ambience.I wished that the hotel had an indoor pool especially during hot temperature.It does have a good spa.

All the staff were extremely friendly. House keeping were very discreet I only saw them once during our stay and as it was our babymoon they left us lots of nice surprises and treats in the room. We also really enjoyed using the adult pool.