Holiday Inn Westbury-Long Island by IHG

Free parking and location to LIRR and thé shopping. Breakfast.

Confusing directions to gym.

Location;breakfast

Laundry facilities were not available, despite being told twice that they were operational. I had to go to a coin laundry in the town.

اقمنا به ليلة واحده وذلك لقربه من المطار فندق جميل و موقعه رائع يمتاز بقربة من المطاعم و السوبر ماركت ، والغرف جدا نظيفة و الاسرة مريحة ، انصح به بشده 👍

The location of the place to where we were going was pretty close, the rooms were spacious and clean. The kitchen staff and cleaning staff were excellent. The breakfast was pretty good. Most of the staff but for two were courteous. They also had microwave on request and I got one pretty quick.

The front desk staff that worked on August 28 night was rude. He called on the phone to ask if I needed anyrhing and I stated water. However, he rudely stated, you can go get water from grocery store or deli stores outside the hotel. Why ask if it is pretentious. Apart from that ugly experience, 90% of the staff were excellent.

Very convenient property

Very busy traffic on adjoining road. Construction on next property annoying, but not HI fault.

It was clean staff is super friendly.

Nothing to say .

I liked Leo from reception. This guy is not from our planet Earth. He is from heavens. May God protects him. Very attentive, very kind, very understanding and patient.

breakfast: It's the same every single day. no change what so ever

Fresh clean smell, no carpets! Rooms newly renovated. Staff unbelievable. Great stay will definitely try to stay again.

Nothing everything fine. Even got two waters and cookies with room. Appreciated for our late check in.

We have stayed there before and will stay there again.

Breakfast was good,room clean and quiet

Clean and courtesy was great.

No pool since covid

Breakfast was good just think staff should mention when you check in ir have it posted we have continental breakfast from start time to finish time

Nothing

I really appreciated the excellent customer service I received from Robert. I had just left another hotel because of an issue and Robert was so nice and helpful. It meant a lot to me!

Carpet in hallways very dirty , your staff charging for water bottles. When a client pay more than 300 hundred dollars US to pay per night then 20cents water bottle should not be charged. It’s disappointing. Thanks

We've visited Long Island many times and this was the first at The Holiday Inn Westbury and it will be our "Go To" hotel from now on! The customer service staff including the restaurant was exceptional, the room comfortable and clean and the breakfast was....top notch! Individual brewed coffee hit the spot! Thank you!

As you can see from my past reviews I have stayed here annually in 2022, 2023, 2024, 2025 and now 2026. I always enjoyed my stays here despite the continued adjacent construction and occasional minor issues. This time they were repaving the rear parking lot. I again used my annual free night award for my free one night stay using their app on my iPhone. Normal check in is 3 PM. I advised the hotel that I will be checking in earlier at 2 PM and that I preferred down pillows. When I arrived the parking lot was full, but I was able to easily check into my room 227 at 2 PM. The front desk recognized my IHG platinum elite membership status. My room 227 viewed the interior courtyard or what the hotel calls garden view. See my day and night pics from my room window. Everything in my room was nice and functional. The HDTV was a nice large size for the room. I had the usual coffee maker and refrigerator although coffee was also available in the morning hotel lobby. Also they offered me a complimentary breakfast coupon as well as a small bag with water bottles and three small snacks. My complimentary breakfast buffet included cage free scrambled eggs, bacon, sausage, potatoes, french toast and a variety of breads. They also had two automatic coffee machines including regular and decaf. They also had a yogurt bar. I checked out using my IHG app on my iPhone. I will return here again next year.

Off road to near

Phenomenal courtyard, and breakfast area. The rooms are spacious and clean. Staff is friendly and very helpful. The location is what really drives this property to a 5 star rating. Walking distance of outlet stores, 5 minute drive to Roosevelt Field Mall, 3 minutes if you don't get any red lights. Multiples big box brand stores in walking distance and a vast array of places to eat. The bathrooms in the rooms are particularly well designed and feel more premium than what you would typically expect.

The front exterior of the property doesn't do it justice, as well as the lobby. Honestly a exterior renovation, with the lobby and updating the hallway carpets would really elevate this property.

poor sound isolation

Everything

A recent two week stay as a Diamond Elite member. Pros: -Great location. Handy to a lot of shopping options. Many even walking distance. -Comfortable room. -Decent breakfast buffet with the usual offerings and even the occasional avocado toast. | Staff. Everyone I interacted with was very pleasant. I have nothing bad to say about the people. They were all great. Cons: -If you look at their website and expected a full service bar and restaurant, you will be extremely disappointed. Neither exist, despite the great pictures on their own page. (and having a full bar and restaurant was one of the reasons I booked the hotel) -I was asked to change rooms in the middle of my two week stay (at about 8:00 at night). I protested, but to no avail. I was promised a decent amount of extra points for my troubles. (I have yet to see those) -Security is questionable, as the side door is propped open on a regular basis for whatever reason -If you look online and expect a pool. Nope. It has been filled in with dirt. Oh.....one last thing. I'm assuming that Diamond Elite members are some of their best customers. They had three parking spots for those members and one of those spots had an ATV snowplow parked in it the whole two weeks. So how much do they value their "best" customers? Overall, not a terrible place to stay. Location great. Just know what they do or don't offer before making your decision.

Great

Great

Centrally located to where I needed to be

Property smelled of marijuana smoke on the second floor but The fragrance of the air freshener in the foyer was headache inducing - Perhaps to mask the marijuana smell? Staff inconsistent with cleaning- between day 1 and 2 floors were not swept in spite of creamer powder spilling on the floor. Last day room was not cleaned, bed was not made

Delightful staff. Comfortable and functional room. Comfy bed. Great shower. Live the Dove products. And the coffee was delicious!

Nothing

It’s clean good location

The heat in the room I stayed in was horrible and it’s not the first time I’ve experienced heat problems at this hotel.

Worst hotel I have ever stayed at .DO NOT STAY HERE . Rooms were dirty staff is rude . I arrived as I was trying to check in witness the nasty attitudes while they were talking at guest. The way they spoke to her was unacceptable. They have long term guest staying that they treat like garbage. They do not allow those guest to eat or enter restaurant. They make them eat in basement . My room did not have microwave . All guests use same microwave which is nasty . The staff sat in face talking about other guest calling them homeless saying they should be lucky we allow them to stay and provide food , saying all they do is complain . If they were on the street they wouldn’t have any food . Take what they can get or don’t eat . That is not how you speak about your guest . Not how you speak or treat anybody regardless of their situation. Roaches and mice running around hotel. This place needs to be shut down .

The staff was helpfull and friendly.

nothing

No Pool

It was very quiet

The bathroom wasn’t clean enough the toilet wasn’t clean enough toilet paper holder was dirty so much dust

I got a handicap room which had cold floor because it was carpeted. There were some inconveniences like no closet. PThe hotel did not appear full so a regular room was probably available.

Everything

N/A

Clean and location

No breakfast

The hotel was updated so the rooms were clean, comfy and confortable! It was also located close by to many restaurants and shopping.

The Parking lot can be more lit up especially the access at the back.

Goed gesitueerd, schoon.

Kamers zijn een klein beetje gehorig.

Nice Clean rooms ,staff is very friendly.

Clean. Quiet at night. Walkable to restaurants and shopping

The facility was adequate. Staff was very friendly

The was close to shopping and dining.

Weak water pressure, that's about it. Impressed with your level of care in my stay. Thank you. I will most likely stay with you again!

Very close to the courts in Mineola as well as lots of shopping and dining. They are wonderful about having dogs stay with you. I enjoy my stay every time I go.

The location is perfect for shopping and easy access to the train station to get into the city. You feel safe, to move around this area , and there are lots of eating places in walking distance. However what stood out to me was the excellent customer service that I received from Kelly Carey, when attempting to make my reservation. Your voice with my first phone conversation was so genuinely warm and friendly, and I appreciated how quickly all my details were confirmed and emailed to me with such efficiency. During my stay, it was lovely to have Ginelle at the front desk checking up on me, and so willing to accommodate all my little needs. My husband and I felt very special and we look forward to our next visit.

Comfy beds, great customer service, clean and spacious. I really enjoyed this hotel and would stay again.

Good place for price point.

I had a very pleasant stay. The room was clean, adequate space, nice clothing steam/iron combo. Parking on-site, pleasant staff. Will stay again.

Location

Had to wait for 1 of our 2 rooms, after pre booking the stay.

Very easy and efficient check in

Very clean and designed by a good tasre

Was no handshower. Dificult to take a shower and wash your bodyparts

Breakfast is not included in the price, according to an employee at the lobby counter. I did not like anything.

The service provided by the hotel was severely lacking. A assistant manager explicitly instructed us to depart and seek alternative accommodations. The hotel demonstrated a complete lack of interest in our continued stay. It is imperative that the hotel implement measures to enhance its services and train its staff to provide better customer experiences.

Ease of booking. Kindness of staff. Good location and parking.

Small bathroom with no tub. No dresser, weird table instead.

The facility was very clean

Breakfast options were not that great

Great family hotel, convenient to everything. My go to place, when I visit Long Island

The place is strategically located. Its very clean and excellent customer service. The breakfast was good with a variety. Its a good place to spend some time away from home.

We stayed at this hotel with our daughter while attending a conference held in a nearby location. The staff was friendly, the courtyard was nice, and we enjoyed the on site Indian restaurant (Although, I see it is no longer serving lunch or dinner as of this writing). We stayed in a suite, which was really two adjoining rooms with a pull-out sofa on one side instead of a bed. This worked well for us, since it meant we had two bathrooms. The hotel is close to lots of shopping, which was helpful when we needed to pick up a couple of things we forgot to pack, and it worked very well for our need.

Great service

Nothing special

They called saying time is up when I pay $460 overnight disturb my sleep

Staff was exceptionally friendly and kind