Homewood Suites by Hilton Carle Place - Garden City, NY

The 2 bedroom suite is wonderful. It has everything you need and plenty of space .

I was pleased with everything .

The service

Everything was ok

The staff were very friendly and helpful and very nice breakfast

It was a bit out the way

Physically appealing. Clean, modern. Nicely decorated. Great location. Liked welcome package. Nice touch.

Didn’t know when roomservice was coming.

Hyggelig personale og store rom

Møblene var generelt slitte, sengen litt hard. Kjedelig frokost.

The property was very spacious uncomfortable

I have no negative reviews

NA

NA

Shady. I called the night prior and asked if it looked like there was any possibility of an early checkin. While I was told no, the attendant asked me if I wanted to cancel to which I replied 'no'. He canceled it which I found out by way of an email as soon as I got off the phone. They charged me a 1 night penalty which was confirmed days later on my credit card. Shady

Everything

N/A

Location is decent. Breakfast is edible. Rooms are spacious. My review is mainly about the missing items out of my room. Water, food, batteries from remotes being taken out. My stay was for 3 weeks. The smell of Weed is throughout the whole second floor and third floors. People jumping up on the floor above all night long almost every night. When I tried to use my kitchenette there was melted plastic on the stove top.

Pretty to look at then walk inside and not be greeted by the man at the desk. Once we got to the room....the bathroom was not a pleasant view. B a thub needed re caulking and holes were in the wall that had held something at 1 time. In the bedroom the ceiling shows a serious leak from floor above. Why do I need to report all of these unpleasantries? Shouldn't someone who cleans the room....fix or report to next level to fix for the guest to have a pleasant stay? I have photos I hope tobadd to this.

Close to everything I needed

No complaints

No streaming services on TV

Location is good. Kenny at the front desk and Martha in housekeeping are really helpful.

Rooms are not the most well “sound proofed”. Walking through the hallway to my room I could hear sounds from the rooms I passed by (laughter or calls) but when I’m in my room I don’t hear what happens in other rooms. The hotel breakfast I had on my first day made me sick (the pulled pork tasted odd and the English muffin looked like it had moldy spots). It may just have been bad luck on my part, but I aired on the side of caution and avoided hotel food throughout the rest of my stay. I tried using the gym but for some reason it was not available but I couldn’t find any signage explaining what it wasn’t in service. Two of the hotel staff I encountered are friendly and helpful but I cannot say the same for the others. I asked one housekeeping staff for a roll of kitchen towels but expressed I didn’t need cleaning and she looked at me like I was asking her to give me a car.

Not up to par for a Hilton

Not up to par for a Hilton

I had a very disappointing experience staying at Homewood Suites in Carle Place, NY. During my stay, mold was discovered in the mattress of the original room, which is a serious health and safety concern. Maintenance was sent up and we were told by maintenance that it was a housekeeping issue and left. I spoke with front desk, housekeeping came up and changed matresses. But since there were other issies in the room and after reporting this, we were moved to another room, but unfortunately the issues did not end there.There was also black mold evident on the vents in the bedroom. Everything in room had dust on it, even after we had housekeeping come in. I called for room service one day and they never came to clean room and then they couldn't because it was after one. The second room had additional problems, including water-related issues, visible paint chipping, a tile shelf fell off in walk-in shower and was told it would take 24 hours to repair anyway for the caulk to dry; by maintenance; and non-functioning phones, making it difficult to contact the front desk when needed. Despite multiple room changes, nothing was properly resolved or fixed. Since the phones were not functioning properly, I was told by maintenence that I had my cell phone to use in case of emergency. I was told by maintenance to also just only call the front desk if I needed anything and disregard the other buttons for housekeeping, emeegency, etc that were non functioning. We were then told we would need to move again to a third room during our extended stay, with no consideration for accommodating a handicapped family member who is staying with us. This added unnecessary stress and difficulty to an already challenging situation. They provided no assistance in moving rooms as well. To make matters worse, no meaningful compensation was provided, even though it was discussed. We were ultimately told to seek accommodations elsewhere when I called customer care and had e-mailed in...with zero assistance, support, or compensation offered. This experience involved repeated disruptions, unresolved maintenance problems, lack of accessibility consideration, and a lack of accountability. I expected a much higher standard from a Hilton-branded property. I would strongly recommend that management address these issues to ensure future guests do not have a similar experience. I'm disgusted how they treat guests here at Hilton.

Stayed here March 14–18, 2026. Overall experience was far below what is expected from a Hilton property. Corridors were repeatedly dirty, with garbage bags left outside rooms for hours. Housekeeping equipment was left in guest areas, and through a corridor window we saw dead pigeons outside that appeared to have been there for days. There was continuous noise above our room during the day. We were told the pool was heated, but it was cold. Later our key no longer opened the pool area, and a sign appeared stating the pool was closed for renovations. The front desk service was also unacceptable. One employee (Kenny) was dismissive, unhelpful, and spoke in a confrontational manner. We raised these issues with both the hotel and Hilton during our stay and received no response. Overall, not a property I would recommend.

The location suited my needs because everything was close but it is a residential neighborhood and feels out of place.

There were a lot of maintenance issues. We reported a broken dresser drawer because I didn't want to get charged for breaking it. Maintenance never showed to repair it. Bathroom light flickering, shower head leaking and dishwasher doesn't close. Dishes and silverware were not in the cabinets, after day 5 there we noticed a bad rotten milk smell. We opened the dishwasher and to our surprise found all the dishes and silverware dirty, rotting, and smelling of spoiled milk. Notified the front desk and they gave us paper plates and plastic utensils to get through our trip. I have no idea what happened to those dirty dishes, they remained there until we checked out. We didn't wash them because the dishwasher didn't close properly and didn't want a flooded room. Major heads up, this place is not a full time hotel for travelers. It is mostly a long term family shelter with them staying 28 days then have to leave for a day or two then return. That being said the smell of Marijuana is prevalent in the halls, rooms, and people getting high outside by the entrances and parking lots even though it is a non smoking hotel. Guess they have 28 days to get rid of the smell. They also walk around the hotel dressed inappropriately wearing pajamas and not showering to breakfast, etc.

Wonderful place!

The convenient location for every store

PESSIMO

CAFE DA MANHA

Nice new design

Staff specifically Kenny Put his Finger out and said to wait so he could finish a conversation with someone that had nothing to do with business. Also booked a king suite showing 3 left came in and got a double queen. Why not call the customer and see if its okay so they dont cancel and you lose a booking someone else could take? Got to the room and smelled like someone had cooked fish there and the pillows were messed up as if someone laid on the bed prior to us coming in.

The breakfast

No stove oven in the room

The daily housekeeping service. On site laundry facility.

It was a little confusing to get around.

Stayed in the 2 bedroom suite which was very spacious for NY city. The rooms & bathrooms were very clean. The check in was quick. Kenny assigned us a room close to the elevators, without our asking, as one of our guests had mobility issues. He took the time to make sure I was getting the membership rate. He smiled and treated us like guests, which is rare for NY. Our complimentary water included top brand snacks. He responded to our room issue quickly. We were pleasantly surprised that the suite had 2 full baths, one shower only & the other a tub/shower combo, with full size shampoo, conditioner & body wash in each. Breakfast was the usual hotel hot breakfast buffet fare plus grab & go upgrades like overnight oats with chia seeds and chia pudding made with oat milk. The bagels were fresh & soft. There were sufficient tables & chairs

Our room had a broken thermostat it kept getting cooler as we tried to make the rooms warmer. We had already settled in after a long day of travel, so changing rooms was not desirable. Kenny provided extra blankets & continued to check on us via the hotel's text process

All good

A bit.more cutlery plates and spoons would have been nice. Breakfast area far too small for such a large place imho

Glad we had the top floor, the king room was very roomy and spacious. Grateful for the location and proximity of the nearby malls and restaurants too.

NA. Accomoations were just right.

The bed was comfortable and we could get a good night sleep but we were also exhausted so that contributed. The staff was very nice and were helpful (as much as they could be).

The bathroom was very unclean. When we first arrived the toilet seat had some mystery stains underneath, the floor of the bathroom had little hairs all over the floor (seemed to be beard hair?). The bathtub had hair stuck on the wall and there was a long curly black hair stuck to the shampoo bottle. There were small tiny hairs found on one of the pillow cases as well. The rest of the room felt grimy and furniture looked old and stained. We asked for housekeeping to clean the bathroom and when we came back the same hairs were still found in the bathtub.

It was very nice. The only down fall was the pool couldn't be utilized and that is why I picked this hotel and I paid for it. But wrote couldn't use it.

It was fine

Location, cleanliness

It would be nice if they had more staff in the evenings . Prices seem high but that’s all over LI

The whole establishment

Privacy no problems

the room and facilities are very good and cleane. The manager itself of the hotel is very helpful, polite and welcoming to the guests pf the hotel. You can see on his act and face that his sincere to help.

receptionist are there polite but not helpful. Its very prostrating that if you raised issue they dont even bother to call you back or inform anything. Not that much busy in the reception as we always observe. Even asking them to ask someone to clean our room. For 11 days we stayed in hotel just one time they clean the room, majority of time they only collect the rubbish. I did mentioned to the male receptionist four days before we left that our room need to clean as been many days not been change even the beddings. They just give you new towels thats it. Well i hope the owner of the hotel will see this comments while we stayed in there place. The manager is great and amazing very accommodating and respectful. But the rest i have to think again because they’re only there just to work and earn money. Imagine we are tourist we dont know about the place were asking the receptionist when we came to check in if he can suggest any place that we can go or do they have a map but only we get is nothing.

Location

Front desk lady did not smile.

Breakfast was okay. Location was good.

There was a problem with the room that was assigned to me on the first night - the heat did not work. On the second night, the room was changed but it was even more disastrous - there was a smell and we saw a roach next to the bed. They gave us a refund for those 2 nights, but they said it had to pass through Booking.com, as the room was booked using Booking.com. Despite providing all my information to Booking.com, I am yet to receive the refund from Booking.com. It is already 13 days since I was informed by the hotel that they had issued a refund to me through Booking.com

This was a lovely stay and had the convenience of everything I needed while visiting family and friends on Long Island. Very close to shopping and a variety of places to eat. I grew up in this area and am happy to have found the place I’ll stay at every time. My king suite was impeccably clean and comfortable, I slept like a baby, and really appreciated the spotless amenities like the dishwasher and fridge! Most of the staff I interacted with in passing were friendly and welcoming.

I work in hotels and I understand that check in time can be strict based on housekeeping needs etc. However, I arrived the day of a snow storm and I called around noon asking for a check in around 3pm due to my arrival time and stressful driving. I was told it was a strict 4pm check in. When I arrived at 4pm I noticed on the back of my door, it did state a check in time of 3pm. This bothered me only because there appeared to be no leniency when I called. I think that the time should be universal one way or another or at least take situations into account for guests if the room is already clean. However, I do understand with so many people in and out, if you promise it to one it has to be for everyone. Overall I look forward to coming back here again.

Albergo tutto sommato accogliente, bella piscina interna e palestra, stanze di media grandezza.

Posizione lontana per chi vuole visitare New York, personale indifferente e svogliato. La pulizia lasciava davvero a desiderare, molto al di sotto degli standard europei. Colazione basilare Americana di bassa qualità.

Location is fantastic, lots of parking lots

Nothing

Es war alles gut

Das Plastik Geschirr am Wochende

We always stay in this hotel when we come to visit our daughter and grandchildren. We love the suite because we can all stay together and this time we were disappointed with being told they were out of order and they had to give us two rooms instead and not even adjoining rooms. The pool was out for the first three days. We met the general manager, Paul, at breakfast on our fourth day and it was like talking to a frozen person. He was not apologetic in any way and didn’t seem to care at all when we asked about the pool. Definitely not an overall people friendly person. We came back to our room last night to a warning of the water being off from 11am to 1 pm today. Of course the day we planned to take it easy. May rethink any future stays. 🤔

Good location

Breakfast selection limited. Room was not cleaned one day.

Close to family function.

Couldn’t check in early; staff person was borderline rude when we did check in.

Me and my wife really enjoyed our stay here. The place was super clean and the breakfast was great. Very nice BAGELS. I also want to mention the staff was very friendly and helpful. A shout out to the Kaylah at the front desk she was friendly and helpful and very Pleasant. Thank You

Worst customer service of any hotel that I have stayed in the last 30 years Room was dirty soda bed was out hair on toilet flooor and sink Complained to night front desk he shrugged his shoulders and said what can I do Morning complain was useless too

DO NOT STAY HERE. I had $600 worth of rings stolen from my room while staying here. They were placed on the kitchen counter and after leaving room and coming back after housekeeping came, they were gone. Ive called multiple times, and continue to be told there are no rings found. They were missing after housekeeping came in and management continues to tell me they are not found. Please take my warning, if you value ANY of your items, DO NOT STAY HERE.

Good spot for extended stays

Great happy hour with lots of snacks and wine! Super clean and friendly staff. Huge rooms.

I would like to thank the following staff members who made this stay very comfortable. Paul Gabriel and Kayla are with the front office. Teresa and Natalia are with the housekeeping department. I will definitely recommend this location to friends who will be visiting the area.

Clean Rooms and friendly staff.

I throughly enjoyed my stay! It’s beautiful

Very clean and the staff is always very accommodating.

PET FRIENDLY!!! ❤️❤️❤️ The pool was amazing. Water temperature super comfortable. I could swim forever. Good job guys!👍 One lady at front desk was super friendly and welcoming, the other one not so much, I hope she’ll have a better days. I know everyone has their own personal issues, but when you’re client facing and sometimes those clients are tired, etc- lasting they want to see is unfriendly, unwelcoming face. Trust me, I know. But overall we had a good stay, while my husband was participating in a Triathlon. Room was clean and comfortable. 👍👍

Excellent stay, rooms were clean and very spacious, staff was very friendly. Will deff stay again

I am a Hilton Honors Diamond member, and as such I like to stay at different properties throughout the Hilton portfolio when I visit a particular area. I chose this hotel because I was able to walk the mile or so from the Carle Place LIRR station, and it was also walkable to Roosevelt Field Mall and a restaurant in the area I dined at. As I always do, I checked in via the Hilton app the day before, and chose my suite. As I had other business completed on Long Island early, I arrived at the hotel earlier than check-in time. I was ready to ask them to store my luggage so that I would walk around, but they said they had a comparable room ready that I could occupy right away. It turns out the room they gave me was directly below the one I had chosen, so my layout and amenities were exactly the same. Back at my suite after all that walking, I was able to relax. Plenty of space in the living area and bathroom for my belongings. No issues with WiFi, TV, or climate control. Decent night of sleep. In the morning, enjoyed the breakfast before checking out online and heading back to LIRR to leave town. For my brief interactions with the front desk, I did not have any negative issues -- everyone appeared to be friendly and accommodating. I did appreciate the earlier check-in! I would recommend this place as it's convenient to a lot. Plenty of shopping and dining nearby.

Great place to stay, gym is nice and clean, rooms are great, staff is friendly

The person at the front desk (evening time) was extremely rude and unwilling to answer simple questions just a complete jerk! no manners at all! I was a frequent visitor but no more.

Great place to stay with family. We stayed in a suite with two kings. It was a home away from home for the weekend. A small kitchenette with a full refrigerator was a definite plus for the weekend!

Kids were running all night above me could not sleep stayed in the 2 floor and there on the 3 floor horrible.

The customer service was terrible. The housekeeping was worse. They have a sign right on the refrigerator in the room that housekeeping comes everyday. Well that is not true at all. One day they came, made the bed, and left us with no towels. Then we asked them twice to please change the linens in our room. They yessed us to death and never came. This went on for two days!! What a disappointment this hotel was.

The property was very clean, and the receptionists were excellent and very friendly. They engaged in conversations and offered directions and solutions to common issues. I felt that they went far beyond what is expected. Warm greeting upon first entering the hotel.

I stayed two nights in this hotel recently and it was the exact same great experience I received as the last time I stayed here! Kenny greeted me during check in. He was very professional and friendly and did a great job welcoming me! I added a night to my stay and he helped me with that flawlessly. Kenny always gives me a smile with all the fun facts and jokes as well as insights he has. Room was very clean and comfortable. All public spaces were very well maintained. No more parking fees which is great! Joe was also great help when I had some questions. He goes above and beyond for the customer. I once watched him grab a bucket and get ice for a customer. Most front desk agents at other hotels that I have observed would just tell the guests where the ice machines are. None made it their mission to make it easier for the guest. Overall very well managed location with excellent staff members.

Very nice hotel to stay with family. We dropped off our daughter at University 12 minutes away with easy access. Felt very safe.

Clean, good location, spacious, free parking.

The staff knocked on our door way before checkout then proceeded to open the door

Rooms were clean and accommodating.

It was decent

Everything was generally really nice. Great location, really nice room, with good facilities and services. Only reason for not giving a 5 star review overall is that the fire alarm went off at about midnight and again at 2:00 - 3:00 AM due to some kind of fault on one of the nights. But other than that, a pretty ideal experience.

Bugs everywhere flies or nats, linen dirty, staff rude, no hot tub, pool dirty and cold

I’m so shocked that in such a nice area that you have such a terrible hotel. Their customer service & satisfaction, well there is none! Housekeeping never answers their phone, the front desk never answers the phone, & when you complain, they take to offense instead of apologizing. The G.M is as useless as they come. He’s there to pressure you for money, & their bottom line. The pot smoking never seems to go away & the pool is always broken. Stay away of this house of horrors. Such a shame, with so many other great hotels now in the area, you would figure they would make adjustments, but they haven’t & wont.

The hotel was beautiful. We stayed in a room with a separate bedroom. The room and all it's amenities were perfect. The staff were top notch. Highly recommend!