The Leonardo vs Similar Hotels

Rooms are noted as large and well-equipped, with few negative remarks.

Many reviewers loved the apartments, views and comfort, but some mentioned dated elements, requests for modern touches, and a few maintenance/repair issues and view complaints.

Rooms were clean and comfortable, with some minor complaints regarding soundproofing.

Rooms described as clean, comfortable, spacious with excellent room size and good views; one notable maintenance issue (no hot water in first room) slightly reduces a strong overall room quality impression.

Overall cleanliness is praised, with mentions of immaculate rooms and environment.

Generally praised as very clean with daily housekeeping highlighted; a few isolated reports requested more thorough cleaning and minor repairs (broken boards).

Generally clean and well-maintained, but some minor issues were noted.

Consistently praised in multiple reviews as 'very clean', 'super clean' and 'immaculate standard', indicating excellent housekeeping and room cleanliness.

Multiple reviews highlight excellent location and convenience to amenities.

Frequently described as a great, safe location close to amenities (shops, petrol station, restaurants); reviewers emphasize convenience and security.

Great location with easy access to amenities and attractions.

Frequently called 'perfect' for purpose and repeatedly noted as a key positive — strong, consistent praise for the hotel's location.

Mixed reviews about staff, some praised while others noted issues with waitstaff.

Staff are repeatedly described as friendly and helpful (named mentions, repeat guests praise service); occasional reception responsiveness and slow handling of TV/WiFi issues were reported.

Staff were friendly and helpful, with notable service quality.

Mixed-to-negative: several detailed complaints about incorrect room service orders, slow/unfriendly staff, poor check-in welcome and inconsistent service; some positive mentions of very helpful staff in isolated instances.

Food quality received positive feedback; however, there were some issues with service.

Food is frequently praised: restaurant meals, breakfast and dinner are described as very good to excellent, with prompt food service noted.

Breakfast variety and quality were well received, though some inconsistencies were noted.

Mixed but below top marks: multiple complaints about incorrect or incomplete room service orders, inconsistent breakfast delivery and an incident of foreign object in food; offset by some very good lunches and occasional excellent breakfasts.

Some amenities mentioned are good, but there are suggestions for improvement.

Facilities (pool, general facilities) receive positive comments and are considered excellent by many; one recurring operational issue is breakfast seating capacity when events are held.

Decent amenities, but some restrictions at the pool area were mentioned.

Generally positive (security in car park praised, modern hotel), with minor negatives such as basic/ plastic cutlery in-room and a dress-code communication lapse — overall good amenities with small issues.

Most reviews indicate good value for the quality of service and amenities provided.

Mixed feedback: several guests call it great value, while at least one guest explicitly rated cost-effectiveness poorly due to service/organisational issues at breakfast and events.

Good value for the price with positive experiences overall.

Perceived as becoming expensive by some guests ('very expensive now'), though others feel the hotel is modern and well run; value is seen as weaker compared with other strong attributes.