Sheraton Sharm Hotel, Resort, Villas & Spa

بروده المكيف

الدخول والخروج سيء النت يفصل من مكان الى مكان وغير واصل في مكان المسبح المطعم تنوعه بسيط جدا الفرش واضح قدمها الحمام سيء لان اجازف في السكن به مره اخرى وسوف اوصي الزملاؤ بذلك

Visited the Sheraton in March 26 with a friend, hotel was stunning, clean and well maintained (bathrooms could use an update but nothing that would affect your holiday). Food was good standard, plenty of choice in main restaurant and at the à la carte although the snack bar may as well be non existent as there was no choice and it was served in polystyrene cartons. The drinks were fab; Mohammed at the pool bar created fabulous cocktails and kept us happy. We are in our 30’s and 40’s and the only real complaint I have is the entertainment, it was very basic, but what was the biggest waste was the karaoke room that only opened at 10pm until 11:30. It was busy every night In there, fab atmosphere but should be open from 9 til late to accommodate the visitors who don’t just want to sit In the lobby bar playing cards. Great place with a few tweaks but enjoyed our holiday!

كل شيء

بعض الموظفين بدون ذكر اسماء بسبب موقف، لكن تم الحل من قبل اداره الفندق بشكل سريع

Review : Duration : 10 nights Date : 31/07/2026-11/08/2026 Nationality : British Guests : Family of 4 aged 53, 49, 19, 16 Plus 2 adults (friends of ours in their 50’s) who joined us in day 2 We returned home the early hours of Monday morning after a ten night stay at this hotel. Positives: ☀️ Beautiful spacious rooms and balconies ☀️ Extremely comfortable and huge SuperKing sized beds with two pillows each ☀️ Beautiful panoramic views from the balcony ☀️ Beachfront hotel with easy access ☀️ Cleanliness of restaurant areas, toilets, pools, rooms, grounds is excellent ☀️ Food well presented and tasty, however we feel there was a limited selection for a 5 star hotel ☀️ Swim up bars in main pool and Cave pool were excellent ☀️ Friendly approachable and very hard working welcoming staff (the vast majority, see negatives) ☀️The Animacion Team work extremely hard to engage guests in daytime and evening activities. We were led to believe that sone of them only started their placement at the hotel the week we visited. We were told that they’d been hired to deliver a better enhanced experience than what had been delivered previously and we could see they were trying to make a positive impact. Hopefully they’ll be able to utilise the karaoke room to its full potential too once they’re more established ☀️Sunbeds were easy to acquire, one lifeguard offered to save the same beds for us daily. We offered a £5 tip daily for this privilege ☀️Beautiful hotel grounds and gardens ☀️Quiet and relaxing hotel. Didn’t hear any noise whilst sleeping at night or early morning ☀️Easy to commute to other places such as Naama Bay and Soho in a taxi. We found that downloading the In-Drive App was useful and cheaper than booking directly with the hotel agent. We did however learn that when the taxi is not booked by the hotel staff, you do need to walk out of the hotel grounds beyond the gate to be picked up. It’s a nice walk to the gate too. ☀️The Taxi desk, guest relations and reception appeared to be manned 24/7 ☀️Spa - 2 out of 6 of us enjoyed treatments at the spa Negatives : ☀️Flight was delayed by an hour so arrived late to the hotel. Not the hotel’s fault but as the all inclusive finished at midnight drinks including soft drinks were chargeable (and pricey). We understand this is the regular approach most places however due to that being night 1 of our all inclusive 10 night package, we’d have expected there to be at least an offering of one drink each given we’d arrived later than scheduled like we have experienced elsewhere. This first impression set the scene! ☀️ Food choices at each meal time were limited for a 5 star hotel, albeit tasty. ☀️ The Snack Bar was a very odd set up. A polystyrene three section carton was handed to you with something served up in each section. For instance, chilli, chicken balls, French fries. No further selection. There was no opportunity to decide how much of each you wanted or to omit any of what was on offer. ☀️This is the first 5 star hotel we’ve been to that don’t offer burgers, french fries and chicken nuggets daily at lunch and dinner. This wasn’t any hardship for me personally as I like to embrace the local cuisine but I know others who would have liked this option, in particular their UK guests. ☀️ The all inclusive drinks package was honestly beyond awful and for this reason we would not recommend staying at this hotel. We noticed that the wine had been watered down leaving a froth on the top of the drink. When raising this with the bar staff at the Lobby Bar we were informed that they were out of red wine so had indeed added water to it. We asked for white wine instead and the same thing happened. Again, we raised this and was told “This is Egyptian wine”. Every glass of wine served was watered down, as was the rum and vodka ☀️ The cocktails were made up to align with the ingredients quoted on the cocktail menu depending who served you. If it was Mohammed at the Pool Bar or Mohammed at the Cave Bar you’d receive your chosen delicious cocktail otherwise you’d never get a cocktail to mirror what it was supposed to, instead you’d receive what tasted like a heavily diluted orange cordial! ☀️Fruit juices in the dispensers at Breakfast, lunch and dinner are all diluted, weak and tasteless ☀️Thete was a man who worked in the Lobby Bar, so front of house, he was very rude, unwelcoming and appeared like he did not wish to be there. We were informed that he’d gone on vacation the day before we departed the hotel and we all said how much more comfortable we felt sitting in the lobby playing cards without him being around creating a negative atmosphere. He had refused our Son a drink at 11.59pm one night insisting he paid . When he showed him the time he responded with “You’re only having one drink, you need to pay for any more”. This made us feel like we were using his family’s personal income directly from his pocket to fund our bar bill! Very negative, rude and unwelcoming behaviour! ☀️The rooms were lovely but the bathrooms were a little dated and work required looked to be beyond the temporary cosmetic fixes that had previously been applied. ☀️ Three out of six of us had Sickness / diarrhoea resulting in 36 hours in bed feeling unwell. We are told that this is very common in Egypt however and can’t pinpoint any reason in particular for it. It may have been a mixture of factors that contributed. Meat and fish all appeared to be cooked fully so we have no complaints about the food quality. ☀️ The staff that approach guests encouraging them to book spa treatments quite frankly became absolute pests! We were very friendly towards them, as were they to us, but we had to repeatedly decline their services several times each and every day! We had read that if we erect a ‘red flag’ they understand that this is a signal not to ‘disturb’ you. One of them ‘Will’ (the name he uses to welcome guests from the UK) picked ours up and asked “is this for me?” then threw it on the floor. We totally appreciate it’s their job to generate income however their advances became tiresome. One afternoon Will interrupted our lunch to promote their work. He also randomly (and very awkwardly) massages people’s feet, head and shoulders suggesting it’s a ‘freebee’ then goes onto promoting the spa treatments. I got to the stage I’d try and avoid him if I saw him after he appeared to not understand the words “no thank you”! Overall a lovely hotel, hardworking friendly staff, grounds and pool 5 star, rooms spacious and clean with bathrooms now looking tired relaxing, beautiful views, easy to reach external attractions via taxi, entertainment programme progressing well, food tasty but lacking a selection for a 5 star hotel. Drinks package exceptionally poor, limited selection and diluted (by admission too) with water! Sparkling wine ( such as Cava / Prosecco type wine ) is also chargeable The drinks package lets the hotel down drastically which is such a shame as it’s a peaceful and tranquil hotel which would otherwise be perfect for everyone’s summer holiday.

The location and the view

The staff was so unfriendly

I can’t speak highly enough about the staff at this resort. From the moment we arrived until we left, everyone went over and beyond to make our stay feel special. Ahmed Abaza and his team (shout out to Rana and Saad) made our check-in smooth, upgraded us to a breathtaking suite, and stayed in touch with us the entire time to help with excursion and dinner reservations, attending to the needs of our family of divers and beach lovers. We have been to many Bonvoy hotels worldwide as Titanium members, but this service is exceptional. The corals off this beach reef are beautiful, and the dive shop folks are professional in renting the snorkeling gear and planning boat excursions. Food wise, the breakfast buffet was plentiful and beach service was great. We will definitely be back to beautiful Sharm and to this specific resort!

Amazing stay , staff are so friendly , Ibrahim in the restaurant was so friendly to all the People and so happy . All hotel kept clean and tidy . There is always food available and choices. We tried the Lebanese restaurant was super good to you must try it. We used the spa and Beauty centre was brilliant treatments. Diving centre were so professional. My daughter did her open water dive learning and was brilliant , was chiko the is I’ve instructor he was amazing with little one. And Brahim the helper in the dive centre was so helpful to made sure all her gears was right and prepared. Animation team at first was horrible not doing anything , then overnight the whole animation team changed and thry added such a good atmosphere. They now have buggies so someone can drive you the gate as is far but if possible make the buggy stop people to the second gate as is far and people with mobility issues can’t do it. The beach was so good and the bridge to get to swim with so many fishes. I felt like a fish when I did my snookling. I so much recommend this hotel with they own reef. Thank you all to the Sheraton all workers .

Natasha room 430 Mahmud!!!!!

Amazing location very clean attentive staff especially the entertainment team who were always on hand and happy to help.the beach area and diving and snorkeling is must you can sit and enjoy the fish swimming around at the beach bar enjoying the nice breeze. Highly recommend what you would expect from the marriot hotel group.

We recently stayed at this hotel and, overall, had a lovely holiday. The hotel offers excellent value for money, and while it's starting to show its age in places, it has plenty of charm and potential. The standout feature was definitely the staff. Every member of the team we met was friendly, welcoming and always happy to help. Their hard work and positive attitude really made our stay enjoyable. We had read reviews that food was repetitive however there were numerous choices at all meal times including fresh meat or fish cooked on the grill and pasta station at lunch and dinner. In addition to the buffet restaurant, the Italian and Lebanese restaurants were also included in the all-inclusive-make sure you book. There were snacks between meals although we never needed them as we enjoyed what the restaurants had to offer. The hotel itself could benefit from a little updating in places however it is obvious improvements are in progress including pools, commumal areas and terraces. It was clean, comfortable and provided everything we needed for a relaxing break. We chose the hotel for the location, closeness to the airport, pools and direct access to the beach. We'd happily return for a quiet relaxing break.

The rooms are relatively old, but the view is nice. Room service is barely acceptable. The food is cheap, and during my five-night stay, I didn't recall a single memorable meal. The staff were extremely unfriendly. In short, I do not recommend this hotel.

We stayed for a week early July, we had an amazing time, when we arrived there was a problem with our booking, however this was dealt with amazingly and we were put in a Suite, room 125 it was a great room, and great room service. The hotel was very clean inside, and loads of sunbeds so no need to get up early, the beach has plenty of beds however towards the far end some of the loungers were broken, this area could also do with a litter pick as there were lots of empty bottles/glasses on the floor. The pools were kept very clean, and we loved the cave bar, great place if you want to get away from the busy main pool, Hotel is set back from town so you will need to get a taxi if you want to go out we did most evenings as there is not any evening entertainment, however if you are looking for some R&R its perfect, we would look to return

Mahmoud housekeeper room number 427 excellent!

Reception name Edrees his is good and helpful man wish him a good position in the hotel.

Not allowed non hotel taksi to come in.tjey want the gest to go with golf car in the hot weather near the security gate.....

J'ai particulièrement apprécié la chambre , la magnifique vue sur la mer, le petit-déjeuner varié et de qualité, ainsi que la gentillesse et le professionnalisme du personnel.

Les coussins n'étaient pas très confortables et la climatisation était assez bruyante. Le dîner pourrait également être amélioré, notamment en proposant un plus grand choix de fruits.

J'ai particulièrement apprécié la chambre confortable, la magnifique vue sur la mer, le petit-déjeuner varié et de qualité, ainsi que la gentillesse et le professionnalisme du personnel.

Les coussins n'étaient pas très confortables et la climatisation était très bruyante. Le dîner pas assez bien trop oreintal peut amélioré, les fruits aucun goût »

Beautiful lobby, breathtaking beach. Newly renovated spa. Excellent service by staff. Easy check in process.

That my stay was too short. Will come back to stay again.

היחס של הצוות היה מעולה . הרגשתי בנוחות שם ואין הפרעות מהצוות או האורחים שם. מקום יפה מלא חיים ופרחים ועצים. החוף גם יפה ונגיש .

the pool wasnt clean but room good and the bathroom has many issues and breakfast its not good at all

the pool wasnt clean but room good and the bathroom has many issues and breakfast its not good at all

Very clean , excellent customer service Housekeeping are super professional so nice always asking if we need anything we stay in room 221 and the guy who was in charge around the (housekeeping) is the best.

الإفطار متنوع وجيد، والمكان هادئ والخدمات رائعة والنظافة جيدة.

بعد المكان عن بعض الخدمات وأماكن التسوق والسياحة ، والفندق قديم جدا، ولم يحض بالصيانة والتجديد، البلاط يهتز تحت الأقدام وبعضها متكسر، دورات المياه قديمة جدا وكرسي الحمام غير مستقر، الشواطئ غير رملية والسباحة غير ممكنة إلا من فوق اللسان الداخل في البحر.

Çalışanlar aşırı ilgiliydi.

Kahvaltısı aşırı iyi değildi.

Was expecting so much more as this was our 5th trip to Sharm for some winter sun. The rooms were lovely, bed very comfortable. Beach was amazing 10/10 Where it went wrong - check in very quick 👍🏼 given room number and told bags were to be sent. Asked where rooms were and was pointed to the elevator and told go down, turn right... Blah, blah. It's a HUGE resort, we got lost. Found our rooms and went exploring, returned to desk and asked if there was a hotel floor plan, yes! Given a badly photocopied sheet that was unreadable 🫩 ok, it took us a few days to get familiar but would have really appreciated a better check in service! Food, underwhelming and unexciting - breakfast was the exception... Lovely omelettes/fried eggs made to order. The 'snacks' offered between meals were laughable... Burger and chips in a plastic box, pizza/kebab etc. no fresh salad. Meager offering of tub of fruit salad and a gaudy slice of cake. No fruit. Very different to what we've had in other resorts. What really prompted me to give 3 stars was the attitude of the staff. Hit and miss and the majority were MISS 😖 The main lobby staff were APPALLING!! Ahmed Nazr and Hamaad Saead desperately need some customer service training. We don't mind going to the bar to order drinks but saw others getting table service, we were honoured to have table service a few times but that's the crux of this... You were made to feel as if you were a chore. No smiles, surly attitude until BINGO the day before we left when they were probably expecting a big tip ( we tipped most times as thought it might improve the service!), where we got impeccable service. We asked for some bar nibbles and was literally handed a bag of crisps 😂 This was such a shame as some staff were absolutely lovely: Ibrahim Ashraf on the jetty absolute top guy ❤️ Mustafa - breakfast Miriam - pool bar Our cleaner room 103 Would we return, no. The Sheraton wasn't great and we have had better service and dining on all four previous visits.

Posizione molto bella sul mare.

Colazione, pranzo e cena sono monotone e basate sempre su pollo e piatti locali. I dolci sono di diverso colore ma con lo stesso sapore. I cocktail al bar in formula "all inclusive" sono di pessima qualità e composizione alcolica scadente, forse solo pagando si ottiene qualcosa di buono, forse... Le continue richieste di mance, forse caratteristiche in Egitto, sono un poco irritanti. La musica fortissima nelle ore di riposo (14,00 -16,00) non consentono relax pomeridiano. Insomma in generale ci vuole molto spirito di adattamento che forse non tutti hanno...e le lamentele nella clientela sono molte

Hotel wasn’t running at full capacity so a lot of parts were closed, pools etc. It was a little run down - nothing major, just like the lift was a bit dodgey and the sunbeds on the beach had seen better days, stuff like that. Staff couldn’t have done more for you, so friendly and helpful and if we ever had a problem in our room; aircon and smashed glass etc they were there to fix it rapid. Staff remembered your name and drink order etc and went out their way to be kind. Cleaner made a little towel display on the bed everyday which I enjoyed. However, I found the entertainment staff to be too much. I work long days back home, 6 days a week 12 hours a day sometimes and I came on this holiday to relax and they just would not give you a break from joining in their adult activities. I feel like this should be for kids club only, I don’t want three members of staff surrounding me while I’m trying to relax and read and I’m having to tell them no over 5 times to do mini olympics or pool sports. I didn’t enjoy it, it made me uncomfortable and it was relentless. At one point one of them asked my boyfriend “why he ever brought me on holiday?” Because I didn’t want to do mini Olympics on the beach. This holiday was meant to be a chance for me and my boyfriend to chill because we don’t get to at home and they didn’t seem to like that answer. Sometimes it’s ok to take people at their word and if they’re saying no, leave it there. Spa was great! Definitely need to go. Second massage I had was the best of my life. Food was ok! No complaints really. But snack bar was pretty rubbish and no free ice cream which most all inclusives had. Do not book taxi through hotel the cost is extortionate, use in drive and save yourself so much money. We booked the parasailing, banana boat and scuba diving through the hotel which was fun! But we booked all our other excursions through viator. Overall, I don’t think I’d come back to Sharm to be honest it’s not our usual type of place but if I did I don’t think it would be to this hotel.

We stayed at this hotel for 4 weeks in November to December 2025, and enjoyed it so much that we booked another 4 week stay from 16th February to 16th March. The location is superb, with lots of lovely colourful fish to see just by paddling in the bays on the beach, and even more if you snorkel off the jetty. The Lifeguards were always there to help, thanks to Ibrahim and Carlos who always went 1 step further. The towel man always had a smile on his face, and a laugh with us (sorry, we didn’t get his name). The rooms are excellent, with beautiful views of the Red Sea and always kept clean by our cleaner Hossam Ahmed. The reception and lobby bar floor cleaner always had a great smile on his face, and a great sense of humour (sorry we didn’t get his name either). The food however, was not as good this time, and was cold on many occasions, but the Italian and Lebanese restaurants (which were al-a-carte) were excellent - special thanks to the waiters Abram and Rafik. Viola always greeted us with a smile at reception, and Aya (who worked on snacks sometimes) and the pasta station was also very pleasant. The bar staff in all of the bars were exceptional, special thanks to the beach bar staff - Emam, Ashraf and Mohammed, and the lobby bar staff - Hamada, Omar and Ahmed. We’ll definitely be back - loved it.

All in all, a great hotel experience. Very good location and amenities, a wonderful beach reef as good as anything you will see on an excursion. Food is good quality varied and fresh. A special thank you to Mostapha who tended to all our needs for lunch and dinner, and to Mahmoud who took care of our room everyday with a smile. In general, all the staff are helpful, polite and friendly, many have a lovely sense of humour too :-) No real criticism , maybe the baths that nobody uses could be replaced by a modern shower ? Would I go back ? Yes, no problem at all.

At the lobby bar Omar makes grat drinks and Amada is always at your service! high quality service!!! highly recommend

Very Accommodating staff especially Miss Rica and Ada. Clean Rooms and good amenities as well!

I was a lot of times in the lobby bar. My waiter, Hamayed Saeed was outstanding. Always there to give the best service what so ever! Couldn't be any better!

I was a lot of times in the lobby bar. My waiter, Hamayed Saeed was outstanding. Always there to give the best service what so ever! Couldn't be any better!

Essayed the cleaner for the room was absolutely fantastic person. Left us different characters using towels. Absolutely lovely bloke. The room was cleaned perfectly.

After reading mixed reviews I wasn’t sure what to expect. On first impressions the hotel is dated and the Marriott team could do with spending some money in modernising some areas, bathrooms in particular. You walk in and feel like you are taken back to a grand hotel in the 70s. Another thing which could help is a guide to the hotel or quick tour when you arrive as we did feel a bit lost for the first couple of days. Rooms are spacious and comfortable with big balconies and fantastic views out to sea. Beds were very comfy. The staff are what make this hotel. They work tirelessly, always with a smile and can’t do enough to make your stay the best possible. As others say, buffet could improve with better choices although we always found something and keeping in mind it is geared towards different nationalities it is hard to keep everyone happy. Breakfasts were great and if you go outside and walk to the right there is a large cooking station, eggs at breakfast, pasta and spaghetti dishes at lunch and pasta and bbq meats at dinner. Book the à la cartes well in advance as they are popular and book up quickly. Between 3 and 5 each afternoon at the eating area by the pool there were chips and burger or chips and fish etc. At check in you will get beach towel cards, these can be exchanged for towels each day on the beach which is handy. Beach is big with plenty of sun loungers and no matter what time we went we could always get some. If you want a windbreaker you need to be down by about tenish. There are red flags which meant to stop the guys selling things on the beach from coming to you, however, im assuming as we were 2 females on our own, we still had some unwanted sellers coming over and plonking themselves on our subbed to ask did we want massages or to book tours. Special thanks to Mohamed aka ‘Andy’ at the beach bar to the left as you walk from the hotel to the beach, he kept us supplied with all sorts of different drinks and was a pleasure to chat with and also Ahmed Handi who looked after our room and kept us delighted with towel art. So many other lovely staff but didn’t get names but thank you all!

This holiday was intended for total relaxation and that's exactly what we achieved. We didn't venture outside the hotel so can't comment on any trips or the surrounding area but the hotel is lovely. The room was large and well laid out, towels changed daily, great towel art by Mohammed. Tea, coffee and bottled water replenished every day. The food may not be to everyone's taste but this is Egypt not Benidorm. It was all fresh, well stocked and looked tasty. My husband enjoyed trying new foods that we possibly wouldn't have at home. Every member of staff was friendly and welcoming including Ahmed Hamed, Ahmed Ali, Abram Zakaria to name just a few. Our beach bar waiter was amazing, supplying a constant supply of drinks, it was just a shame they closed the Starlight bar after a couple of days as it meant he had to walk a lot further!! Music on the beach could be a bit loud at times with the same playlist each day but again that's personal choice and it wasn't played all day. Just a few hours each morning and afternoon. The entertainment team did their best to encourage an unwilling audience. Most people seemed quite happy to read or sleep. The Spa has recently reopened and is well worth a visit. We both had the after sun package to round off the week - sauna, jacuzzi, full body massage and facial, €65 each and very good value. If we returned I would also have a treatment at the beginning of the week to de-stress!!

The hotel was really nice. They had foam party’s and animation. I would recommend. The Bar service manger was very helpful and good.

A trip to the Sharaton ultimately ends up with a drink in the relaxing lobby bar. The area is pleasing to the eye and spotlessly clean. Hamada Saeed, gave excellent service that went above and beyond. All staff were professional and friendly but Hamada made us feel extra special. We would cerainly recomend this hotel on our experience of guest services.

Great holiday, perfect location for a relaxing beach holiday, we found all staff to be very good and happy in their work. There were a few that we feel need individual mentions. Elsayed our room cleaner looked after us very well, the room was always well cleaned, he went above and beyond with in room displays to make my wife’s birthday and our 40th wedding anniversary that extra bit special with his perfect touches with the flowers displays. Abram Zakaria the Italian restaurant manager looked after us for my wife’s birthday, welcoming us in with his great smile, showed us to a -refectory prepared table and looked after us well all night. He is a credit to your hotel. Our second special occasion was our 40th wedding anniversary which we celebrated in the Lebanese restaurant where Rafik Omar met us and showed us to our table, once again the effort that had gone in to making the table special was outstanding, throughout the night Rafik looked after us and made the evening extra special, not only that you can see he is very experienced and very happy in his work. Another outstanding member of staff. The final staff member that I would like to mention is Muhammed Hassen, he had assisted in the organising of our special requests and helped us feel right at home from beginning to end. Once again always happy to help and clearly enjoyed his work. We look forward to our next visit.

Excellent hotel with fantastic views and staff who go out of their way to make your holiday a 5 star experience

This is the 5th time to this hotel and can I say that all staff from the cleaners to the management are very helpful and go out of there way to make your experience great Even though the food is very nice I would like it a little hotter

Very nice place to be, I will surely cone back here..

This hotel is absolutely worth it! The grounds are beautiful and full of attractions that make for a perfect stay. We spent a lot of time at the White Cruiser Restaurant, where the atmosphere is very nice and welcoming. A huge thank you to Manager Ahmed Hammed for being so friendly and accommodating—he truly leads a great team. Special mentions must go to Mouhab and Saheed; their customer service skills are exceptional, making every meal a pleasant experience. The all-inclusive package is top-notch. You get endless access to a fantastic variety of food and drinks, so you never go hungry or thirsty. Highly recommended for anyone wanting a high-quality, stress-free holiday!

We have been helped on numerous occasions by young MOHAMED A ELROUS who works in the hotel reception at the Sheraton, nothing has been to much, he even changed our room 5 times. He has patience and always has a smile on his face even when under pressure. Well done MO!

As we entered the Sheraton Sharm we were greeted by Mohammed A. Elrous at reception who invited us to go eat and then return for our room key and was a very helpful guy. We found the room to be large with plenty of room and the balcony was a large area to sit in to have a morning coffee. We had dressing robes nice and heavy and slippers to wear in the room which is a nice touch. The internet in the room was good but around the hotel is hit and miss. Our room was cleaned every day and water replenished and towel art let on the bed which always made my wife smile our cleaner was Akram Tharwat 10out of 10 excellent job works so hard all day long. Tv in the room was nice to have shame all the channels were in another language it would have been nice for 1 or 2 English speaking channels not to much to ask from a 4 star hotel. The best views are from the top floors we were on floor 5 nice views. There seemed to be a little lack of information as to what food is available where and when. Breakfast was much the same every day it was nice to have fresh fruit but a change now and again some grapes or strawberries maybe even watermelon for a change would be nice. Lunch was much the same everyday and dinner much the same with some changes now and again I had beef goulash 3 or 4 times because I couldn’t find much else I liked. Most of the time the food was just warm at best. Nice selection of salad would have been nice to know what they were with some sort of sign or description by them. The desserts of small sponge cakes are nice to start with but by the end of the week I was all caked out they all tasted the same. Banana crumble was nice maybe an apple crumble custard or even apple pie would have been nice at some point. It got boring very quick maybe a visit from Gordon Ramsey would make a difference. The lady at the entrance to the dining hall always had a big smile everyday which was always nice to see then she went home for a couple of days and a guy called Abram Zakaria did a great job while she was away. The hotel was nice and spacious in the lobby areas. The pool areas and beach were kept mostly clean guys always cleaning inside and outside the hotel. It was a shame the pool with the waterfall in the waterfall was not working as shown in most of the photos advertising this hotel which is a nice feature but as I said shame it wasn’t working and there is a water feature that runs through the entertainment area down the middle of the outside of the hotel again not working shame but not explanation given why they didn’t work. The hotel works on what I would call a 2 tier system which is if you tip you get looked after better and that’s a shame because we all paid to stay at this hotel and therefore I believe we should all be treated the same way. The hotel has a large number of Russian and Italian guests. When on the beach or buy the pool you will be approached daily by the guys selling spa treatments beauty treatments or trips. The trips are sold by the dive centre on the site of the hotel and I will share my experience with you so you know what to expect. The first time we were approached and asked if we would like to book any trips I told the guy we had already booked trips with a company called Sharm life which we have done on our past visits to Sharm and he was surprised to know that the cost was a lot less than they were asking and that was that. A couple of days later we was approached again by a different guy and after some discussion and a little interest from me the first guy came over and we arrange a price to go and a trip to Ras Mohamed national park buy mini van to see the sights and do some snorkelling. He asked if we had snorkel gear and to take it with us if we wanted to snorkel first mistake he didn’t explain fully what we needed to take snorkel gear to most people means a snorkel and mask. We took or snorkel and masks with us and left our coral shoes and fins behind as they were not mentioned. So we got picked up and after driving around for an hour picking up others we ended up getting off the bus to be put in a que to hire snorkel equipment this we was not told when booking the trip at the hotel. I told our guide the we had snorkel equipment with us but he insisted we needed to have a life jacket which I understand and fins and we was going to be charged for them so I told him I wasn’t going to pay and I wouldn’t be snorkel as we were told no coral shoes or fins then we couldn’t snorkel. I told him I wasn’t happy as I believed It had been misleading and it was all about the money to which his reply was no it isn’t I will give them to you for free. It was only later I found out that he phoned the guys who we booked the trip with and got them to pay for the equipment so it was really all about the money. So after we got the fins and life jackets it was all back on the bus with a drive to Ras Mohamed to go snorkelling when we get there we put our life jackets and fins on but my wife can’t really use fins and is very scared to get into the sea as she is afraid she will fall over so decided not to use them and was told that she could go in without coral shoes or fins so ended up sitting on the sand watching me and others go into the sea. I must explain apart frond us and another English couple the rest of the group which was 2 vans were Russian and Italians mostly. As I was snorkelling I noticed some or the Russians snorkelling with bear feet so when I returned to the beach and mentioned this to my wife to say she was pissed was an understatement as we went to Sharm especially to see the wonderful sea life and colourful fish in the Red Sea. This then put us in a unhappy mood and the rest of the trip just got worse as at each stop the guide spent 5-10 minutes explaining to the others in our group what things are etc then we got a 2 minute explanation which made us feel unimportant and not as important as others on this trip. It was one of if not the worst trip I have ever been on in Egypt. When we returned to the hotel I went and found the guy who sold us the trip and told him what a waist of time the trip was and how we were treated by the tour guide. We had a long conversation and at the end he wanted to apologise to my wife who was in our room unhappy about the trip and offered us full us of the equipment at the dive centre to snorkel the following day which happened to be our last day. Most of the week the hotel reef was choppy at best the wind was not good most days and I said that I didn’t expect it to be any different on Monday and in fact it was worse than most days do not really a good day to go snorkelling as the wave would keep pushing towards the reef. We packed up our cases in the morning had lunch and spent the last few hours before being picked up to go back to the airport with on sign of the guy and no apologies for my wife In ruining one of our 7 days holiday. The lesson I learn from this is stick to the people you trust and don’t trust guys trying to seal you trips to make money out of you. Look at my other reviews and you will know Sharm Life will not let you down. As for returning to the Sheraton the rooms are good the staff mostly helpful and always smile. The rest I’m not sure it did it for me. I think I expected more and was disappointed I’m sorry to say.

Our stay at Sheraton was really enjoyable. All staff have been very hospitable and looked after us throghout our stay. The service has been quick in all places around the hotel and staff members always had a smile on. The beach was massive, there were always empty loungers available. The reef was beautiful, entrance to the sea if from the jetty though you use a snorkel and hold onto a rope you’ll be able to look at all the fishes. If you go to the right side of the beach you’ll find a tiny lagoon that is good for the kids as the water level is very shallow. The are several pools available (pool in a cave and another one upstairs) although most of the people were staying by the main one since it’s heated. Entertainment staff were engaging, they provided a variety of activities to do and we joined in most of the time. We also participated in karaoke/disco nights that were held in a separate nightclub looking place. Thankfully during the week we stayed (mid march) the weather was mostly nice and warm so we were able to enjoy the sun though we did have to hide away from the wind on some days. Overall our stay was definitely really pleasant. Recommend for visiting

Friendly staff and spacious areas

Very nice bedrooms with large balcony’s. All staff around the hotel are friendly and helpful. In main restaurant the food is a little repetitive and boring, however the Italian restaurant is very good a big shout out to Abram Zakaria what a lovely helpful person a credit to the Sheraton 😁👍

Hamada Saeed. What a man, great service from him in the Lobby Bar. Nothing was to much and crisps on demand a credit to the Sheraton.

Lovely hotel. The staff are truly a gem of this place as everyone is so nice, friendly and always ready to help with anything. The hotel itself has a rather calm and relaxing atmosphere so it’s great for couples. The cleanliness is on a high level both inside the rooms and the grounds/outdoor facilities. We requested a room on the top floor and the views from the balcony were mesmerising to say the least. If you wake up early enough you’ll get to see the sunrise. Entertainment staff were all super friendly and created an amazing vibe all throughout the resort so special shoutout to them. We watched most of the shows they had and participated in daily events here and there. The food was alright, breakfasts were our favourite - lots of fresh fruits, veggies and pastries. There are also 2 themed restaurants where you can book to have your dinner, we did the Lebanese one and the food there actually tasted great. We spent a lovely holiday at this hotel, recommend.

All staff are so helpful and polite, especially the bar staff (hic 🤪) lol. Our cleaner Elsayed kept our room spotless, which is very handy if you leave your wife or girlfriend at home (lads holiday ) lol lol.

One of the best hotel we ever stayed! All inclusive package really good and value for Money. Special mention to Mohammed abdrahim from starlight bar ( amazing cocktail ). fantastic service and always smiling! Thank you to Mohammed.A Elrous receptionist, so helpful and wonderful service. Also special thank you to all the chefs!! Cant wait to come back.

Here at the moment so this is just a quick thank you to RAFIC OMAR. He looked after us in one of the themed restaurants. It was my partners birthday. He arranged balloons, banner, petals on the table and even a candle lit cake. Excellent service from RAFIC, he is a credit to the hotel, thanks.

We are still enjoying our stay at Sheraton hotel. The hotel and all its facilities are kept clean, you can tell they’re really looking after the place. Our room is large and fits everything we could possibly need, our houskeeper also brings us whatever extra things with nothing too much of a trouble. Most rooms are overlooking the sea so you wouldn’t miss out on the stunning views. Entertainment team are all friendly, we were invited to many activities at the beach during the day. The nightly performances were interesting to watch and for those who can sing there’s a karaoke bar, we spent most of our evenings there enjoying the good music. Bartenders at the lobby bar are chatty and do great drinks. We didn’t have to wait in the line since they would bring the drinks right to our table. Italian restaurant has amazing food options and the waiters are welcoming and pay great attention to detail. Beach is clean and sunbeds are a good distance away from one another so enough privacy for everyone. We’re happy with our stay here, would recommend.

We are just on the last day of a 7 night stay at Sheraton Sharm and have had a great time. The only slight negative are the grounds are a little outdated and some renovations would be good. This did not bother us though. The grounds are generally immaculate and everything is spotless which then takes us onto the team working here. The vast majority of the people working here are a credit to the Sheraton / Marriott brand. Nearly everyone is very friendly and work tirelessly to ensure you have great and relaxing time. Special shout out to Mohammed (who works on the left beach bar as you look out of the property). Mohammed is a really warm guy who is great fun and works non-stop to ensure everyone is hydrated and happy on his section of the beach 🙂 Hamed M who kept our room tidy and clean and provided great artwork with the towels. Lastly, the food and drink is very good for 4* / 5* Egypt standards. Our particular favourite were the breakfast pastries. Highly recommended stay ❤️

Great Hotel, Beach front plenty of space to spread out by the pools or on the Beach, All inclusive Food is Good, Staff very friendly especially the room attendants, Elsayed was fantastic and couldn't do enough for us, Top man!

Sheraton has left a nice impression, we had stayed for 9 days and all aspects about the hotel were great. The hotel is a short taxi ride from the airport and is also close to Naama Bay which has lots of shops and other things to do. Our room had really comfortable beds, we easily fit a third extra one while still having lots of space left. The cleaner in charge of our room took care of all our requests and was a very nice person in general. The rest of the staff deserve recognition as well as most if not all of them were extremely attentive and genuinely cared about us having a good experience at the hotel. Entertainment staff always stopped for a chat and did their best to make people participate in the activities happening throughout the day. Karaoke place (works daily from 10pm) was a whole vibe and a nice way to finish the day. Reef was fabulous, despite the huge waves on some says we were still able to enjoy the underwater world and see all of the fishes sea creatures, it was probably one of the highlights of our stay. All in all our experience with this hotel was positive, we wouldn’t mind to return here again someday.

Location

We were fleeced re the price- check in st 6am, check out same day 12.30- 437 euro for twin room. Window in room broken, floor dusty.

We had an amazing, relaxing time here at The Sheraton Sharm. The hotel is extremely clean and beautiful. The staff are honestly the best i've ever seen in a hotel. The rooms have spectacular Seaview's,the rooms are so spacious, beds are really comfortable. The bathroom is a really good size too with a good hairdryer and toiletries ( shower gel,shampoo and conditioner). The room was always extremely clean,fresh bottles of water left everyday. The beach is lovely and so peaceful with the most amazing beautiful fish swimming right close to beach. The barman are welcoming like all the staff. They were always checking all ok and if you require a drink. We found the food ok ,we always found things to eat,every night on the terrace there was a BQ,Pasta Station and french fries. In mornings they cooked fresh omelette or scrambled or fried eggs. We were a little worried about coming after reading some of a couple of negative reviews but honestly I couldn't see what the negative things were as everything for us was amazing. We will definitely be returning and have recommended the hotel to friends and family.

My wife and I thought we'd like some winter sun so chose tis Hotel mainly because we have been to sharm before but this Hotel advertised a heated pool. From the moment we arrived we were greeted with respect and staff were very polite, as you would expect , check-in was easy and very quick. We had a fantastic room with a great view of the beach and sea, it was also very private. In the restaurant morning , noon, and evening meal all the staff were very busy but had time to say "hello and good morning, afternoon, evening, we had the same waiter get us a drink for our meals thank you Mahmoud Shihap you were brilliant and always smiling. the other waiter that were also very polite Mohamed Ramadan, Mouhab Rabie whilst we were out there we celebrated our wedding anniversary so a very big thank you to Omar Khalil for the beautiful cake you made for my wife and I. For every meal in the restaurant we were greeted by a lovely smile of a young lady Viola George, she along with all the waiters just made our holiday that little it more special. Our bedroom was kept well stocked of the usual bathroom stuff by Akram Tharwart who also made a beautiful Cake with a candle out of towels and decorated with petals and ballons , it was just another little extra that made it a special day for us. Meanwhile down on the Beach to guy giving out the towels always a lovely big smile, then whilst in th area we were in Ashraf Eid made sure we never went thirsty all day, so again Ashraf a very big thank you. The whole team of staff are really good and treat everyone so very politely and friendly, But I must'nt forget the lady who organised our special treats , Thank You Rana, you were also amazing.

The hotel honestly exceeded our expectations as we weren’t really sure what kind of holiday we were going to have since it’s our first time visiting Egypt. The staff were all attentive and welcoming, from front desk to housekeepers and bartenders. Our room was kept clean all throughout our stay with an addition of lovely towel art. Bathroom was equipped will all basic toiletries and if we needed something else the man who was in charge our room would bring it to us right away. The entertainment was great, we usually prefer to relax by the pool though we still joined in for some dancing and water aerobics. Entertainment staff always gave all the info about the activities and shows they had going on so we just had to follow. Our daughter loved Daniela who was in charge of kids entertainment. Thankfully we had our loungers waiting for us daily so we didn’t have to run to the pool first thing in the morning to save our spot all thanks to the pool staff. The snack bar was open throughout the day, so we never had to stay hungry (probably even gained a couple pounds..) The main restaurant provided a nice variety of dishes, there are 2 other restaurants where you can book to have your dinner (Italian & Lebanese), the service and food in both were fab so it’s worth trying out. Every day there were musicians at the restaurant which created a lovely ambiance. All the nightly entertainment was happening either at the stage or the outdoor terrace, was nice to watch. Overall our holiday was well spent and we would recommend this hotel for visiting.

Just came back from sheraton sharm hotel resort villas and spa. Fantastic winter holiday. Every room is sea view and you can see sunrise every morning from your balcony. All staff no matter what jobs were lovely animation team good, didn't bother you if you didn't want to do anything.

Amazing hotel loved the beach & snorkelling the corals, we went for my wife’s birthday so everyone went out of their way to make the occasion special Our cleaner Mohamed Ali was so hard working kept our room & floor spotless even making us a towel art birthday cake Beach bar staff Eman & Ashraf couldn’t do enough memorising our order and making sure we never went thirsty Reception bar Omar Mustafa again making sure we never had empty glasses Restaurant Abram & Viola George made sure the birthday celebrations were perfect in the Italian restaurant So many other staff to mention who all made our stunning week

Lovely hotel. We are still enjoying our holiday but would like to share our experience. The entire hotel is spotless and very well taken care of. The staff are all welcoming and each one of them want to make sure we’re happy with our stay here. Reception staff made sure we were taken into our rooms quickly which we appreciated a lot (we arrived late due to our flight being delayed for several hours). Our room is equipped with everything we could possibly need (shower gels, shampoos, soap bars…). Towels are replaced daily and whenever we come back to the room we find lovely towel figures which our children adore. The food has nice variety, there’s a nice outdoor area where you can sit and enjoy your food. The beach is very wide so everyone can have their privacy, there are plenty sun beds and umbrellas - all a good distance away from one another. Bartenders are friendly and keep the drinks flowing, they also quickly remembered the drinks we preferred. Entertainment team are walking around the beach inviting everyone daily to join their parties and activities, we saw a lot os people participating (including ourselves😁). Our children enjoyed doing arts and other activities at the kids club so we’d say there’s something for every age group. It has been a really lovely holiday so far, would recommend this hotel to others.

Restaurant is excellent. ...very attentive, cheerful and helpful staff. ...the best service . Many choices of food and drinks to suit all tastes....cannot fault the cleanliness .... abram zakria & mohamid Ramadan were so good and always smiling ! We have loved this hotel....the beach was perfect . ...breathtaking ! Our room was of a high standard....no complaints at all !

We loved our stay at Sheraton. This hotel is suitable for couples wanting a nice relaxing holiday away from the city noise. The beach was massive with an amazing reef, the diving/snorkeling options were great, local PADI center provides amazing instructors as well as all the gear and equipment. All rooms are overlooking the sea so no matter which room you book you’ll still get a mesmerising view from the balcony. We were getting up early every morning to be able to watch the sunrise and it was so worth it. Entertainment team created a fun atmosphere and offered a wide range of activities for both children and adults. Once a week there’s a beach foam party as well as huge pool inflatables for the kids several times a week. Food at the main restaurant was freshly prepared, we loved the amount of barbecue options. Waiters were quick to bring serve drinks and clean the tables. The hospitality and friendliness of the staff made us consider booking our stay here again. See you next year hopefully!

Came to the Sheraton Sharm Hotel for a 2 week holiday and first glances the hotel looks nice, the staff were nice and it was easy to get checked in with your cases with them being brought to the room for you. I think we may have come when the hotel wasn't quite finished because there was still a pool getting tiled up, holes in the ceilings, plastic over CCTV cameras and I can't even remember how many times the power cut off (including in the rooms) The shop that sells food, snacks and other basic essentials I would just avoid all together and go out to Naama Bay which is a 10 minute taxi drive as they make prices up even when it's labeled on the shelf We did use the taxi service from the hotel and the service and vehicles used were great and I would definitely recommend if price isn't an issue or you're in a large group, however the price was a bit excessive. We walked up the road as there's lots of taxis parked outside and we paid 300 Egyptian dollars each way to Naama Bay and the same rate to SOHO - they will obviously try and haggle a better price for themselves when first interacting but know what you want to pay and just be willing to walk away if they won't meet your price, the taxi driver gave us his phone number and it was an easy interaction of calling or messaging on what's app for them to pick you up The food in the restaurant was okay, I wish they had chips on offer each day but it wasn't the end of the world, we visited the Lebanese restaurant and that was really nice and the staff were excellent, we visited the Italian restaurant and that was a different story, the food was okay but the service was poor, took ages for the food to come out, we had to walk out and get our own drinks from the outside bar and it took forever to pay the bill while they stood around chatting. The main pool we used was the one with the swim up bar and that was heated and really nice, the bar staff were pleasant and did come around offering drinks every now and then I felt my holiday and any enjoyment from it went downhill on maybe day 3 because someone wrote a bad review about the lounge bar and I got aggressively approached by one of the lounge bar staff asking what I was complaining about, I did tell him he's got the wrong person and that the review was not me, but it did make it awkward every time I went to the lounge bar every time after that The feedback from the review probably was justified about this person because before this he did seem to have a strange vendetta against us anyway, he would walk past us and bang into us multiple times without saying sorry, ignore us to see if we wanted drinks and I don't know if the crisps he was handing out were free but every table got them except ours After he accused me of the review and me telling him it wasn't me he did apologise and his service definitely improved so I will give him credit for that, but it should never have been poor in the first place Theres a mix of exceptional staff and some who are lucky to be in a job who work here and I'd like to give a special mention to the following Reception staff - very pleasant and accommodating and helpful, definitely went above and beyond Restaurant staff - this had a mix of amazing staff and rude staff, some would always be smilling, welcoming, offering to get drinks and others would knock you out the way to see if food needed changing, the staff member who makes the eggs fresh is very pleasant and chatty The lady at the door when entering the restaurant is always pleasant and knowledging Pool bar staff -  Always friendly, chatty and offering drinks Towel station - the person on this station was an issue a couple of times, he would write the wrong amount of towels down or put them down on different room numbers and one day completely ignored me for atleast 3 minutes while he watched videos on his phone I waited that long I was able to take a photo that I've added Beach bars - the staff were excellent and attentive Lounge bar - except the one person working on here everybody has been fantastic, from breakfast right up to midnight Entertainment staff - special mention to the taller guy who does the aqua aerobics, he was always energetic, trying to get us to join in, trying to get us to watch the shows, do karaoke and all sorts he's exactly what you want from the entertainment staff Special mention to Omar Mostafa he was absolutely brilliant throughout the holiday

We’re having a lovely stay here at Sheraton hotel. The hotel and the rooms are spotless, staff can’t do enough for us and go out of their way at all times to ensure we’re enjoying our holiday to the max. The check in experience was great, front desk staff were helpful and informative - we were taken into our rooms within 15 minutes. Our room is on the ground floor which we originally requested since we wanted to have closer access to the beach. The room has a nice spacious balcony with chairs, beds are super comfortable as well. Bottled water and all other necessities like toiletries, tea/coffee amenities are replenished daily. The hotel is near the airport as well as most shopping/nightlife areas so if you get a taxi it’s very easy to get around. The hotel is rather quiet in general however there’s an entertainment team who are energetic and won’t let anyone stay bored on the beach. We already participated in dance and yoga classes, and we absolutely loved the fire show that happened on the terrace near the restaurant. For little ones there’s a kids zone with an outdoor playground area. The staff on the beach are attentive, we never have to rush to the beach early in the morning since our loungers and towels are already prepared waiting for us before we even come. Overall we’re having a great time here so far, already planning to come back bringing our whole family along.

I had an amazing stay. Every staff member was friendly and professional ( specially to Mahmoud the waiter and Mohamed from housekeeping ). The location is amazing. I would definitely stay here again and highly recommend this hotel to others.

Was a really good stay had a very good time and an amazing bar staff member Omar Mostafa! He was brilliant always looked after us and was amazing in every way could have a nice chat always being helpful and makes everyone smile!

In Sharm El Sheikh, Egypt the guest has a mammoth amount of hotel properties to select from, but if you really want to totally immerse yourself in a fantastic stay, I strongly suggest that you stay at the Sheraton Sharm Hotel, Resort, Villas and Spa located along the beautiful Al Pasha Coast. My wife and I along with our best friends spent four days and three nights there earlier this month. The floor plan of the Sheraton Sharm Hotel has a unique floor plan, as one enters the property on the seventh floor, which is the top floor. This is where the reception area and main restaurants are located and your room is usually found below. The Sheraton Sharm has over 800 rooms! We were upgraded into a lovely suite that was conveniently located on the seventh floor. Our suite was quite spacious and had a very large outdoor terrace with two sun lounges and table. The view from our Terrance was fantastic. The only challenge within our suite was the very, very small television located in the main living area. The beach is quite large and runs along the entire hotels length. In the center is a nice long pier which jets out to the Coral Reef Face or also called the Reef Crest. There are two ladders that take the SCUBA divers and snorkelers to the sea. The water is extremely clear and filled with many types of sea life. On the sandy beach there are a great many Gazebo’s that contain two to four sun lounge chairs. There are also two beach bars which serve both fruit drinks as well as alcoholic beverages. There are multiple swimming pools, and a Pool Bar was available. The Sheraton Sharm Hotel has three major restaurants, the White Cruiser Restaurant offers Breakfast, Lunch and Dinner Buffets, the Portofino Italian a la carte restaurant plus the Dar El Qamar Lebanese a la carte restaurant. The Lobby Bar was nice but only offered a small selection of liquors and cocktails and was open 24/7. My wife and our friends enjoyed the resorts Spa, they all said it was very relaxing. In the reception area was the Guest Relations desk and Rana was extremely helpful throughout our stay. All and all it was a very enjoyable stay as we all enjoyed the great weather, the sun and fresh sea breezes. So, if you want a top four or five-star property I strongly suggest you stay at the Sheraton Sharm Hotel, Resort, Villas and Spa.

Great hotel, spotless everywhere, lovely rooms with a sea view over Tiran island. Food in all the restaurants was lovely, though we struggled to get a drink in the main restaurant. No waiters got any drinks, they just cleared the plates away. But this is the only complaint we had. Other than that, all the staff were very friendly and helpful. Our cleaner on the 5th floor was Muhammad who was excellent and couldn’t do enough for us, he was friendly and kept our room spotless and surprised us with towel art. Also, the bed was the most comfortable we have ever had on holiday. The waiter ashram at the beach was also excellent and kept us well hydrated from the beach bar. He was very attentive and brought us coffee on the beach daily at 10am. We would love to return to this hotel and would highly recommend it. Also…… the pool is heated which is a big bonus too. Sunbeds on the beach have mattresses and are very comfortable paired with the fresh beach towels available daily. The à la carte restaurants were very good as was the service there, staff were very friendly.

It’s our first time in Egypt however this hotel left a rather positive impression. The location was really convenient being just a short taxi ride away from all the shops and main tourist spots yet far enough from all the city noise. The cleanliness was top notch, you can tell they look after all the facilities and the whole place in general. Our room had comfortable beds and was equipped with everything we could possibly need. Elsayed who did our room told us we could ask him anything and he’ll take care of it. The staff are a literal gem of the hotel - we travel a lot however we’ve never met people so welcoming and willing to help with any question or request. All of them got a smile on at all times and nothing is ever too much of a trouble. Entertainment staff had lots of positive energy that they shared with everybody and tried their best to get everyone moving. Our children (4 & 9y/o) loved the kids club activities and kept asking to go there first thing in the morning. The beach is massive so we were always able to find empty sunbeds. There are plenty bars all around and the bartenders on the beach bring the drinks without having to ask. There’s also a snack bar near the pool where you can grab fries, pizza and other junk food during the day which our children really loved. The hotel is great value for money and is a good place for families wanting an enjoyable holiday in the sun. We are planning to return this summer :)

The hotel is clean all around, the facilities are well kept and the entire territory is lush and nice looking. The staff are taking great care of us, from front desk to bartenders and housekeepers. Room is spacious including all the basic necessities. The entertainment at the hotel is honestly great, lots of things to do throughout the day and at night and the entertainment staff themselves are very nice and chatty. We loved all the different musicians at the main restaurant at dinner as well. We are thoroughly enjoying our time here.

Cheap as chips, food ok. Hotel clean. Friendly staff. Only bad thing is that where are no shops near by, however that’s my fault for not checking. Would be the only reason for not staying again. But like I said it was very cheap.

If you are a British man of a certain age (let’s call it "Level 50+"), your like avoiding unnecessary fuss, maintaining a stiff upper lip, and politely declining anything that might draw attention. Naturally, my wife decided to ignore all of that. Here is why Portofino is the best place to lose your dignity and find your inner child: The Vibe: Portofino via Pixar The restaurant is styled like an Italian piazza, complete with those iconic Portofino pastel houses. It’s charming, transportive, and—thanks to my wife’s advance "intel" to the staff—our table looked like a party store had exploded on it. We’re talking balloons and real flower petals. Reminded me of wearing a birthday badge at Disneyland. The Food: Small Menu, great presentation. The inclusive menu isn't a phone book. We’ve been working our way through it, and every dish has been a tasty. The presentation is top-tier, and the service is always personal. The Grand Finale: The "I Want to Melt into the Floor" Moment Just as I thought I’d survived the meal with my British reserve intact, the cavalry arrived. The entire waitinf staff, the lovely young greeting woman, and a local band member wielding a very loud percussive instrument descended upon the table. I was treated to a roaring rendition of "Happy Birthday" in both Egyptian and English. A massive birthday cake appeared, my face turned a shade of red that matched the tomatoes, and I had the broadest, most ridiculous grin on my face. The Verdict - I went in wanting no fuss; I left glowing with embarrassment and genuine joy. It turns out that while my 50-something English exterior wants no fuas, my inner 8-year-old was doing backflips. Thank you to Abram Zakaria and team for a great experience. If you want to feel truly celebrated (and slightly mortified).

Stayed in the hotel for a week total. First good thing to notice was the location - minutes away from the airport, same goes for both Naama Bay and Soho Square. From the first day we were shown around, restaurant staff were very attentive, they explained to us and showed us the all the restaurants available as well as the outdoor area where grilled food was prepared. There is a local diving centre within the hotel which included a team of great instructors who assisted us in our diving sessions. You can also snorkel off the jetty while holding onto a safety rope if you’re not sure of your swimming abilities. Entertainment staff were friendly and always offered to participate in their events and activities while not being pushy about it. We really enjoyed the nightly performances that usually happen on the stage near the lobby bar. The room we were given had lots of space even after bringing an extra bed and included a mini fridge, tv, kettle, hairdryer.. Shampoos, shower gels and the rest of bathroom amenities were brought in and replenished daily. Thankfully the room was quiet so we could’t hear any of our neighbours or the outside noise. It was our son’s birthday and our cleaner took care of that and arranged a birthday cake not to mention the lovely towel art that he did daily! It was definitely noticeable that all the staff here work hard trying to keep the people happy with everything, we would love to return solely for how much they really care and are keen on the guests comfort.

Got to be the worst hotel we've been to in Egypt in 15 years of going there. Food is poor quality & not hot, hotel is very dated, very loud music on the beach from animation team & you can't escape noise even at the far end of the beach, snack bar might aswell be shut as its cold burger bun or cold chips, entertainment on a evening is poor when it is on, only bar is lobby bar & hard to get a seat, staff on the whole are good.

Dont bother. One toilet on the whole lobby floor. Food cold , witnessed staff with thermometers measuring bain marie steam temps instead of actual food temps. Cave bar waterfalls not working due to building works above. Childrens play areas broken facilities. No bar in either karaoke room or outside entertaiment area.

Very nice view, I see sunrise everyday on my balcony. A lot to see with snorkeling Pool was warm and nice Staff all very nice

I booked a king room but they give me double bed room without telling me the reason. The showering water drained soooo slow. The WiFi is so poor.

Hospitality!

Luxury!

Friendly staff, clean comfortable room with nice sea view

Very loud music in the beach

The view is wonderful

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tutto, manco la prenotazione se so trovati

We had a lovely stay at Sheraton and would like to share our experience in case someone finds it helpful. The hotel is conveniently built with 2 elevators on each side of the building, there are also ramps almost everywhere which makes it easy to get around. We had been to many hotels though it’s rare to see people as friendly and willing to help as the staff here - all of them always went an extra mile to make sure we were happy with everything. Our room was kept clean with all the room amenities (towels, water bottles, shampoo, tea/coffee etc) topped up daily. The hotel is generally on the quieter side however you won’t be bored as there is always something happening at the beach - stretching, yoga, dancing, aerobics etc.. The entertainment staff themselves were full of joy and good energy. The beach is huge with plenty loungers and umbrellas, if you walk for a bit you’ll find the cave pool that is completely quiet and noise free. Diving opportunities are great although it was windy on some days so the waves were quite big. On other days however we got to enjoy swimming at the sea looking at all of the fishes and other creatures. Overall our experience was more than lovely, we can tell all of the staff members at Sheraton are keen on the guests comfort and are very kind and professional which made our stay great. We will definitely come back.

Spent a week here in January 2026 in an upgraded room on the 6th floor. The hotel was very impressive on the surface but details let it down. First thing to concern us was the fire alarm that sounded at random times during the day as if it was being tested but this lasted all week. The food was good quality but very repetitive. The drinks were good if inconsistent. The big problem was the amount of the hotel that was closed, empty or just abandoned. This is a Hotel & Spa. But the indoor pool. Spa. Sauna. Showers etc were all closed and in a very poor condition. Shame really as this is a major selling point of the hotel and holiday. Have a look at the pictures attached and make up your own mind.

The hotel is lovely, location was perfect for us being just minutes away from all the main tourist spots yet far enough from the noise of the night life. The staff were attentive and ensured we were happy with every aspect of our stay - they were also always willing to help with any request or question we had. Room was equipped with everything we could possibly need, thankfully it was really quiet as well so we couldn’t hear any noise coming from outside or the neighbouring rooms. Entertainment team were friendly and offered lots of activities throughout the day where everyone was welcome to participate. At night there are usually different shows/performances as well as karaoke sessions which were our personal fav. Have to also mention bartenders at the lobby bar who made amazing drinks despite having so many customers. We loved our time spent at Sheraton, will be recommending this hotel to our friends.

Brilliant experience will recommend to anyone wanting a break away from reality extremely clean with everything you need in the hotel mainly being the coral reefs on the private beach. Great staff Mohamed & kamel at the pool bar and Hamada and Ahmed at the ruby bar. If you are considering do it.

I don't even know where to start, I have so much to say! First of all, I want to say that it is our second home and family! The bartenders and waiters, the chefs who took care of my husband by cooking him everything he wanted, the engineers, the lifeguards, the cleaning guys, the security, the taxi drivers are amazing, hardworking, respectful, always smiling, cleanliness everywhere, everything shines! And last but not least, the guys at the reception, the photographer, everyone at the spa and all the Managers! We thank them with all our hearts and see you soon for the 7th time!

Ahmed and Hamada were fabulous at this hotel, their customer service was second to none, always happy, smiling and fantastic hosts.

Great service from Hamada Saeed and Ahmed Nasr at the ruby bar very attentive, kept our glasses full 🌝 recommended cocktails for us to try which were lovely

Brilliant service from Ahmed Nasr and Hamada Saeed. Nothing was too much trouble! Nice choice of cocktails - you must visit x

We’ve had a really pleasant stay here at Sheraton hotel. The staff couldn’t do enough for us - all of them were so kind and helpful. The cleanliness of the hotel and all its facilities was top notch, we could’t fault it. The location was great too, took us about 15min to get to the hotel from the airport, check in process and was really smooth too.. Room was very spacious with a nice balcony overlooking the sea. There are several pools, main pool has a swim up bar which we thought was a nice feature. There are also 3 bars on the beach due to how big it is. Entertainment team provided a good range of activities for different age groups, we really enjoyed the foam party as well as the other daily events. There is also an evening programme that is usually happening on the wooden stage by the lobby which was nice to watch. Sea entrance is from the jetty, coral reef is amazing - there’s really lots to see in the water and the lifeguards are always watching closely to make sure everyone is safe in the water. We recommend this hotel for anyone wanting a nice relaxing getaway.

Great food and service at the portofino Italian restaurant. Came several nights for dinner. Manager Ahmed and Mahmood were friendly and attentive.

We stayed at Sheraton first week of 2026 and we’re more than satisfied with the experience. The entire staff are probably what stood out the most - all of them are so kind yet professional. We were pampered from day one and nothing felt like too much of a trouble. The hotel has a very relaxing atmosphere overall although it’s far from boring as the entertainment team aren’t letting anyone be lazy (while not being obtrusive at the same time) and their energy makes the people join in for whatever activities happening. The bartenders were lovely as well, they always made sure our glasses were full and remembered the drinks of our preference. The hotel is good value for money so we will likely be back.

We stayed at Sheraton for Christmas/New Years and honestly the overall experience was more than great. The entire staff were lovely - wherever we would go we’d be greeted with a smile and all of our requests were always taken care of. Room included everything we needed like mini fridge, kettle, hairdryer, as well as coffee/tea bags to make your own drinks. 2L of drinking water were brought in daily. Now speaking of the celebrations, the festive vibes were all around, everything was nicely decorated, for 2 days in a row all of the children at the hotel were receiving presents from the Santa, as well as him riding through the beach on a camel which totally gave that Egyptian vibe. At night we got to see the fire show, as well as some other shows that were done by the entertainment staff themselves. There were also live musicians next to the restaurant which created a nice ambiance. Food was alright, although if you can we suggest to try the Italian a la carte as the service and food there were superb. New year’s eve was a whole different story with different shows and dancing up until 2am. Last december we were in Egypt as well and this time the weather was a lot better, water in the sea was amazing and even warmer than the pool. If you get a taxi application you can easily get around the city, Naama Bay was within a 10 minute ride from the hotel. We didn’t regret spending out holiday here and would like to thank all the staff for their hard work and for truly caring.

I had a really nice time here. The staff is very nice, the entertainment team were so nice and funny. The rooms are always clean and nice smelling. The beach and the views are incredible. I loved the food and their cocktails, the barmen’s were so sweet. Loved it!

We had great time here at the Sheraton Hotel over Christmas 2025. All staff, including management, reception, housekeeping, bartenders, kitchen and waiters, were incredibly kind and friendly, always ready to help us with any of our needs. A special thanks goes to the entertainment team, who made our stay fun and memorable. The resort offers different types of activities during the day (such as yoga, stretching, Zumba) as well as shows during the evening which kept the atmosphere lively and enjoyable. The beach looks beautiful, the sea is reachable on foot, and the coral reef is astonishing and full of marine life. Overall, the experience was amazing, and we highly recommend this resort to anyone looking to spend their holidays here. We will definitely be back.

The staff at Sheraton hotel deserve so much recognition as all of them are so incredibly welcoming and helpful! Thanks to the amazing level of service we didn’t have any issues all throughout our stay. We were given a room on the top (6th) floor as per our request, the views were fabulous, waking up early in the morning to watch the sunrise was so worth it.☀️ There was daily cleaning and all things in the room were replenished daily too, if we ever needed anything extra our cleaner was always there to bring it for us, all with a smile on his face. Our room was quiet, we couldn’t hear our neighbours much despite our room having a connecting door. Entertainment staff were lovely, they always had so much positive energy in them and never failed to share it with others. We attended dance classes on the beach as well as yoga classes that were at 4pm daily. At night they put on different kinds of shows and performances which were a nice way to finish the day. The bartenders at the lobby bar especially in the evening were very attentive and quick to serve the drinks despite the queue being quite long sometimes. They still got the Christmas decorations around the lobby area which creates a nice homely atmosphere. It’s not our first time in Egypt and comparing to other hotels Sheraton definitely stood out thanks to the fantastic service and hard work of every staff member. We already booked our next stay in April.

The hotel is nice the staff are all kind everything here is good the animation team are good and fun with all the activities and the karaoke night I'm here with my wife and definitely we will be back here

Arrived December 23rd for Christmas in the sun. First impression was very good. Reception was spotless with an enormous Christmas tree and Gingerbread House. Poinsettias everywhere! (Fake poinsettias, so no danger to children) Very festive. Reception/dining room/bar is on top floor, Floor 7. Bar is fairly small though, so not always somewhere to sit. We had rooms on Floor 6 and they were really nice. Shampoo, conditioner and shower gel in the bathroom. Hairdryer is in the drawer in the bathroom, but wired in, so the lead isn't very long. Balcony is huge with 2 comfy chairs and a table. Wardrobe has lighting so easy to find your way to the bathroom in the dark if you leave the doors ajar slightly. Liptons tea, coffee, creamer and sugar by the kettle with 2 small bottles of water. Food was just ok. We're not too fussy so always found something to eat, but I've had better in Egypt. Not entirely sure why pasta was served in the BBQ area. Getting drinks was a bit hit and miss, as occasionally, they would take your order and then vanish. The restaurant bar was cordoned off for New Year so you couldn't go and get your own. Snacks at 3pm were just a shambles. A polystyrene box with fish one day, chicken nuggets another and 2 small slices of pizza on another. Sometimes there were chips with salad in the cooler, and puddings, but sometimes diddly squat! Cave pool was nice and quiet, (adults only) but the water was baltic, and due to the work being done, the waterfalls were not in use so a fair amount of bird poo around. Managed to swim to the bar a couple of times, but it was cold!! There are 60 steps to go up to get to this pool and there are no loos up there, so 60 steps back down any time you want a wee. Walked up to the end of the jetty, and there were plenty of people snorkelling, so the reef must be ok. Most of the beach is very hard sand, so easy to push a buggy, wheelchair, or probably even a Chieftain tank over it, but loads of sunbeds and windbreaks there. There are a couple of little bays where you can walk in for a swim and the water was lovely - infinitely warmer than the cave pool! Very rocky and slippery though, so beach shoes are needed. The first swimming pools you come to as you come out of the hotel are a bit odd. Although right next to each other, they are on 2 levels, with one level having a swim up bar. One of the reasons we chose this hotel, was because one of the reviews said that The Sheriton "really pushed the boat out last Christmas". The only boat that got pushed out had a parachute on the back! Santa on the beach on a camel - that's it. Even the evening entertainment was awful. What appeared to be 4 pretty young ladies, competing to be "Miss Sheraton", with a modelling walk, then posing with a chair for an imaginary photographer. One of the ladies, walked away, and the entire competition was won by a chap from Wales! As I said, we came for some Christmas sun, and we certainly got that. Going from 28 degrees to minus 2 really hit home. Lovely staff, clean hotel but would I visit again, no. I was brought up in the Middle East and have visited Egypt before at Christmas and found the lack of Christmas festivities a major drawback.

We had a lovely holiday at Sheraton hotel recently. The atmosphere has been very relaxing and enjoyable thanks to the lovely staff who looked after us from day one. All hotel facilities are clean and looked after, the beach is huge with lots of sun loungers so you wouldn’t have to search for an empty one in the morning, the sea entrance is from the jetty but there’s also a shallow lagoon on the right side of the beach. There are several pools available (with the main pool being the heated one). There are different activities happening on the beach during the day provided by the entertainment staff and a kids zone for the little ones. We really suggest you bring your snorkel because the underwater world is just marvellous. Cleaning of the room was on a great level with nothing too much of a problem for our housekeeper. The hotel is great value for money, would recommend it to others.