Tru By Hilton Lehi, Ut

Fijne ruime kamer. Schoon en goed ontbijt. Gezellige lobby.

Horige bovenburen

Ambiente

Etwas abgelegen

Exceptional Hotel, doing everything right! A very fun, funky place to stay. So much to do right in the lobby! 15/10 for me

I only wish hotels offered a diffuser for the blow dryer.

I liked the location and amenities.

The beds were a bit too firm for me.

Clean comfortable staff was very nice and caring the breakfast was good

Location was nice. Clean

Breakfast was great room clean

Great location. The staff were super nice. Would definitely stay here again.

Very clean and nice place! Room is a little small but for a 2 day trip it was great! They were very friendly and provided a pack n play because we forgot ours. That was a life saver!

Nothing!

Alles sehr zweckmäßig und gut durchdacht! Sehr unkompliziert. Kleines schönes Gym. Frühstück war gut.

Der Highway als auch der Kühlschrank waren beide sehr laut.

Friendly staff, very good location and great breakfast.

Friendly Staff, Convenient Location, Good Parking

Lobby was Dirty, Breakfast was understaffed and unclean. Very few options all morning. Elevator was very slow and needed maintenance

El hotel está muy bien. Está alejado de todo, pero cerca de un outlet bastante grande. Así que es buena opción si piensas en hacer compras

Easily accessible, comfortable and reasonably priced.

It satisfied all our needs.

The location was great. The employees were so helpful.

I couldn’t open the curtains because the curtain rod wasn’t bolted on the wall right. The floor in the room was so dirty that my little one’s feet fit so dirty.

The Staff were amazing, the breakfast was delicious.

The beds were really firm. Felt like sleeping on the floor on a mat.

Lack of communication. I emailed and called multiple times prior to my stay. No response was ever recieved.

very good service. Good location, very clean and the breakfast was good.

I made my reservations in April. Tru by Hilton was the halfway point to my destination. Arrived June 11th, myself, my husband and our pup, no problem. On the way back we arrived at Tru by Hilton on June 17th and were informed that they now charged a $75.00 non refundable pet fee, which almost doubled our rate. I found this to be totally unacceptable. I can understand charging this for people just showing up but I made reservations two months prior to my stay and there was nothing mentioned about a pet fee and I was not charged a pet fee when I stayed the previous week. Staff was friendly and just said management decided to "enforce" pet fee. Stayed at other Hilton locations and have never been charged a pet fee. Needless to say we won't be returning to Tru by Hilton in Lehi, UT.

The hotel is clean, it met our needs.

The hotel is nice, I'm not a big fan of the hardwood floors in the hotel rooms, I would prefer carpet, but its not a huge deal. The pancake machine wasn't working well at breakfast, the staff had to keep coming to work on it, so the long got long and we ended up just leaving without any.

The bed was very hard, but I know that’s a personal preference. Our bathroom was also not the cleanest.

Clean overall

Front desk was empty and nobody to greet me. I had to wait over 10 minutes before anyone was there to check me in.

De bedden zijn fijn en voldoende kussens.

Hygiëne. Witte tegels in de douche zijn geel van de zeepaanslag. Douchevloer is glad door niet schoonmaken. De vloer in de kamer is vies. Naast mijn bed plakte ik aan de vloer en als je met witte sokken in de kamer loopt zijn je sokken zwart. De receptie deed niets met mijn commentaar en haalde haar schouders op.

Good

Nothing

I liked how quiet and clean it was but also how informative things were on the walls

There was left over dog hair in the rooms that got on our socks and the shower door didn’t close all the way

The coffee/tea station, and shop were good. We liked the workspaces. Breakfast was decent. Beds comfortable and rooms clean. When we requested a different room due to the freeway noise, the staff accommodated us which was hugely appreciated.

1) Our initial room was on the freeway side and facing the oncoming traffic and the noise was awful, did not sleep. Thankfully they moved our room which we appreciated because we needed to stay for 3 more nights. But best to ask for a room on the non-freeway side. 2) We had to move our car due to parking lot resurfacing, and the staff were not well clued as to where else we could park, we got conflicting info from 3 different reception staff. The south side was full so we were instructed to park on the west side which clearly says "bike lane, no parking." Then were told to park in the lot of the nearby business next to the "authorised parking, towing enforced" sign. This should have been confirmed/approved with the nearby business ahead of time, and clearly communicated to customers. The signs in the lobby were not specific about this and also instructed to park on the west side which is "bike lane, no parking." It was a stressful night and morning, worrying that our car would be towed. 3) The air-conditioning in the fitness center was broken and apparently had not been fixed for a while. Prepare for a workout in 90-degree temps.

The staff was amazing friendly and very accommodating they went above and beyond in every aspect

The only thing that was an issue was one of the doors ( I think it was the east door that went out to the firepit outdoor area) didn't allow us back in as the keycard scanning thing didn't work but the west door did work

It was clean, and the beds were comfortable.

Nothing.

Everything was always available , I enjoyed that teas were aavailable 24/7

I am not a breakfast person , but i would have like to have had the options for some boiled eggs.

Staff was awesome and so helpful and happy

Staff was great! And I loved the jacuzzi.

The room was a bit dirty with hairs in the shower and on the floor.

The floors in the room needed a washing

clean wooden floor and bathroom

no bath rug in bathroom. i guess i could use one of towels but they looked too clean to go on the floor.

nice location, helpful staff, spacious rooms

price is a little high for the area

Clean lobby and room, coffee available 24/7. Staff very nice.

TV remotes did not work, someone fixed and left TV on but no explanation of which to use and selections to make to watch TV. Third night still no TV. By accident my husband hit on some button and we were able to watch a bit. I would suggest instructions on which remote to use and which buttons to yield end result of being able to watch TV.

Everything else we liked.

The cleanliness. They didn’t change the bed sheets, didn’t replenish the shampoo, soap, etc. and didn’t sweep the room. Just replenish the toilet paper and change the towels on every service.

The swimming pool and overall location/lobby & room were clean. Easy and quick check in

Our stay started out fine - we checked in with no problems. The pool was clean and warm and we enjoyed the coffee/hot chocolate in the lobby. We were bummed when the fire table outside would not start but things happen and it was not a huge deal. The only part that was a bit upsetting about it was the way the staff was uninterested in helping or trying to start it for us when we asked. This was frustrating but not the end all. The next morning we headed to breakfast which seemed minimal and the juice (orange & apple) tasted sour like it was no longer good. We were pleased to hear check out was at noon when we asked during breakfast so we headed to the pool and planned to take our time and get ready for a full day of birthday plans for my daughter. However, after swimming we went in our room and started getting cleaned up and packed when the housekeeping lady who watched us go in our room and not exit proceeded to open the door to our room after one short knock 4 or 5 different times in about a 30 minute time frame. After the third time I was upset because she opened the door and started to walk in while my child was getting dressed in the open bathroom. After this, I locked the latch/hinge bolt and told her we would not be out until 12 at our checkout time and to NOT enter again. I do not understand why she would continue to wait outside of our room and try to enter so may times. Overall the hotel was clean and amenities were clean and that was appreciated - however, we do not plan to stay at this location again nor will we recommend it due to the staff (and also a little bit because of the questionable breakfast).

The staff was very nice and helpful.

THE BREAKFAST AREA WAS CLEAN AND WELL STOCKED. THE COFFE WAS AVAILABLE AT ANY TIME AS WAS FRESH. THE STAFF WAS HELPFUL AND FRIENDLY

A localização é boa e a equipe era excelente!

Não havia opção de pedir adaptações ao café da manhã, o que resultou em eu não conseguindo fazer a refeição lá em quase nenhum dia

Great location, easy access. Very nice amenities. Staff was very accommodating. We had to check out early due to a family emergency and were helpful in the process.

My heater in 510. Was very loud an sounded like popcorn or crackly every 20 min and I couldn’t sleep. Wasn’t going to complain and switch rooms at 3:00 in the morning

Everything was clean, the staff was great, and the bed was comfortable

The rooms were smaller than I’m used to and the variety available for the breakfasts seemed more limited than normal

It was convenient close to the freeway

How dirty the room was. There was orange mold growing in the white shower. And a used towel was left behind. Dirt on the floor and the comforter had stains on it. But they where having computer problems downstairs so people couldn’t check in or change rooms so I had to clean the room myself it was just neglect. I used a washcloth but the soap in the room to clean the mold off the shower so gross.

Comfortable bed Pool

Our room was not clean. There was dog hair everywhere. It smelled of chemicals which permeated the air filter in my CPAP. The condensation from the shower dripped brown fluid down the door. The TV didn’t work. The toilet was dirty. The walls were dirty.

It was easy to get to you.

The staff was very rude and visibly annoyed at guests for existing. Beds were not super comfortable. Rooms were loud. Breakfast was pretty bare when we went at 8 a.m. (well before closing time).

The location was great as was the breakfast.

The sheets were dirty and had a bad body odor smell to them. The comforter was dirty and itchy. There was no toilet paper had to go locate some. The shampoo, conditioner and hand soap were all empty.

Breakfast was ok.

The mini fridge didn’t get super cold, there was no freezer compartment, no microwave in room, the hand soap bottle was missing and the shower gel soap was almost empty. There was a clump of hair in the shower drain, the room phone didn’t tell you how to reach the front desk. Towels were super stiff

I liked that there was a pool table and breakfast. The staff was helpful and nice.

I did not like the bed, it was very uncomfortable, lacking blabkets, the windows did not open. The room was tiny and cramped. I did not like that animals were permitted. The elevators were very rickety and chose to use the stairs so I didnt get stuck. The mini fridge was barely cold. The back of the bathroom door had urine dripping down it. I would not rent a room again, it just wasnt worth the money

I really like the Staff the Breakfast and hot tea and water pool and jacuzzi great and it was so good I had to stay another day I am in the same room again

Nothing

Breakfast never fully stocked. Out of a lot of items.

Actually clean my room. We checked in to dirty sheets. Blood, hair and granola. The floors were sticky and the paperwork from previous guest was in the rooms fridge. Toilet was stained. We also found a pill in our sheets. We got new sheets and remade our bed. The bathroom was missing body wash and the conditioner was broken. There was blood smear on the wall. And hair everywhere.

Staff was very nice and accommodating. We enjoyed complementary hot chocolate and beds were comfortable.

Breakfast was basic but good. Several things were broken and not working, such as yogurt. Juice was very watered down and ran out of egg omelette. The blind in our room was broken and part of the wall trim was coming off. Hot tub could have been warmer and cleaner.

HOTEL AND LOCATION AND STAFF

NEIGHBORING UNITS WERE LOUD TO 3AM

Location for being so quiet from traffic

It was like staying in a motel 6 but instead of paying $60 a night… paying $200 a night. Not worth the stay for that price.

La ubicación estuvo genial

La habitación no estaba limpia

Breakfast was good. Nice change with mini omelets instead of plain scrambled.

Coffee was horrible. Good brand but Everytime I tried it full of coffee grounds

Location

The bathrooms are dirty. There’s hair everywhere, soap, motion, conditioner, dispenser, brown stuff, all in it.

Our experience at this particular Tru by Hilton was very disappointing. The front staff was always cheerful and polite and that was the best part of our stay. Upon check in, we found our room had no toilet paper or wash cloths. The front desk was able to provide a couple rolls of toilet paper and I found a staff member with a cleaning cart to give me several wash cloths. We stayed a total of four nights and our room was not serviced that entire time. We usually left mid morning and returned late evening, so our room was vacant most of the day. By day three, on our way out in the morning, we stopped by the front desk and asked that our room please be refreshed as our trash was full (there were no extra bags so we couldn’t empty it ourselves) and we needed fresh wash cloths. When we returned that evening we found our room untouched. The trash cans in the hallways were not emptied the entire time we were there and other guests just kept stuffing more trash into them. The lobby trash cans would be full of breakfast trash all day and random napkins kept piling up by the ice machine. The hallways were unvacuumed and bits of trash and hair accumulated throughout our stay. The carpet in front of the coffee station would go a couple days without vacuuming as well. We did see several staff busy with disassembling holiday decorations, ignoring full trash cans and unswept/unvacuumed public areas. The water pressure in the shower was terrible and would randomly trickle down to a small dribble halfway through even a short shower. It was overall a very unpleasant stay. Especially since we paid up to stay at a Hilton property, passing up cheaper properties that in the past had provided better service.

Location

Was not clean to Hilton standards

It was a good stay we get the motel every year for the very good 👍

I think this hotel is probably usually better equipped but just short staffed? When we arrived in our room, the room was clean-ish minus the toothpaste residue on the mirrors and the shower still having hair inside. We were given no towels, and were provided no towels in the pool area as well. Tracking down a front desk was nearly impossible. The garbages were overflowing on the property due to no housekeeping on site that day. Overall it is quiet and still a nice establishment to stay at, just a bit disappointment on the lack of preparedness for guests.

The breakfast was delicious except we kept running out of food snd had to wait to get more food..

I did not know I had to contact booking .com for a military discount when making the reservation.I presented my retired military Air Force card at the Hilton hotel .The staff informed me I have to contact the third party..

Location

-No towels or floor mat when we arrived. -Only 2 day out of 4 getting new towels -NO ROOm CLEANING AT ALL. -No making up the bed. -Trash overflowing in room and breakfast.. One guy doing all the work at breakfast and two girls sitting behind the desk doing little. I advised the girls there was no room in the garbage and they just stared at me.

I loved that the room had actual window coverings rather than curtains. It blocked out all the light! Conveniently located right off I-15. Comfortable and clean rooms.

It is located right off the interstate… and you can hear the cars passing. So take that into account. The hallways were FREEZING! And the room was ice cold when we arrived as well. The pool and hot tub are very small so if you’re going with a large group, something to consider. Breakfast was a struggle. They continually ran out of food.

The pet fee

Staff was great! I accidentally booked for the wrong night and they made the right accommodations. Very grateful.

The shower was not clean. Hand soap was basically gone. The hand lotion had been leaking into and all over the blow dryer. The dispensers for hand soap, lotion, shampoo, body wash….garbage. The remote for the TV didn’t work.

It was close to my office

Breakfast is very poor, very few choices, only bananas from fruit on offer. Porridge was sooo runny! We ended up eating out breakfast all days. Starbucks is 7 minutes to drive. Nothing arround is walkable and it is 30+ to city and airport, so you need to drive Bed was comfy, was I had not cleaned floor for days, Sand or similar, very unpleasant... The price was not cheap, but it is missing big parts to be improved.. My colegue found dirty underwear in his beg:/