Comfort Inn & Suites Allen Park - Dearborn

Nothing

Dog poop near door entrance. Diaper in parking lot. Spilled food on stairway

Nothing

Very bad experience, smoky smell, dirty carpet, elevator did not working, pool too bad and dirty water

Close to the museums

It smelled a lot once outside our room.

Location was great.

The hot tub was broke. The carpet was filthy. The jets in jacuzzi only a few worked. The internet was out for hours the first night. The swimming pool did not look clean and was cloudy and murky

The free breakfast.

I only booked for the hot tub and pool. The hot tub was not in working order. It was empty. The pool was dirty and cold. Only 1 ice machine worked out of 3. The 2nd floor, so I had ro go from floor 3 to 2 everyday for ice.

2

The location.

The pillows was shit. My room was dirty, stuff on the floor ,hair in the bed hair , hair all over the shower wall and counter top in the bathroom. Hand prints on both mirrors. The TV channels kept going pixelated and would just shut the TV off. Everytime you bump the end table to light flickered or just completely shut off. Pool was dirty hot tub out of order and breakfast was trash and barley anything there at the time I came down. We was packing up our stuff to leave after a very uncomfortable night and we found cock roaches on the wall and one in the drawer. I definitely will not be coming back.

Front desk worker was courteous and somewhat helpful.

Dark and dingy and an old property that shows its wear and tear once you leave the front desk.

Staff were nice cleanliness

No close elevator, AC not working properly, very slow WIFI, plug did not work in the bathtub, no smart TV, dark curtains dont fully close.

Easy to get to location

Pool was dirty and hot tub was closed

It was ran down and very dirty

Nothing it was a horrible stay for what I was charged

It looked run down, the rooms weren’t clean and the pool was dirty

Not a single thing. The whole experience was absolutely terrible.

One staff person working the front desk in street clothes, we didn't even realize he was a worker. No running water when we arrived. We were ignored and had to wait about 10 minutes or so before being checked into our room. Other guests at or near the front desk were very sketchy. One lady appeared to be on drugs and was helped before we were, even though we had been waiting first and the worker knew/saw that. She started cussing the worker at the front desk out. Very trashy behavior in front of my 2 young kids that did not need to see/hear that. We were finally given our hotel room keys, got to our room, opened the door and someone else was already utilizing that room! We were pissed off and immediately went back to the front desk demanding a refund and we left to stay at the Holiday Inn near by, which was a MILLION times better and nicer and more accommodating.

The location was right convenient to visit family around that area..

The smell in the room the color of the carpet dark brown dont know, how can you tell if is clean or not and that smell of humidity ,,

Roaches

This place was terrible the water and the bathtub didn't go down the TV didn't work the table was broken they were smoking drugs in the back of the place I wouldn't recommend a dog to go here

It was terrible it was not what I thought I stayed with comfort inn on several occasions but never the one in Allen Park and will never stay there again

Staff was friendly and welcoming, room was clean

Hot tub is being worked on an inoperable, elevator wasn’t working, so I had to take stairs to the second floor I’m disabled so it took a minute stayed for two days so I believe it could’ve been repaired in a timely fashion

Location

There was something that look like poop on a pillowcase only one tile in the room

Nothing

Dirty bed comforter, cloudy pool and dirty pool area

Nothing

It was disgustingly dirty

Horrible experience! This hotel was filthy and nasty! The elevators didn’t work, the rooms were outdated and full of severely worn furniture. Not our caliber of hotel clearly so we won’t be back. The carpet throughout was filthy we could not believe a Choice brand hotel could even look like that .

Quietness, peaceful, & hospitality

All was well.

Nothing it was filthy

Nothing

It was so dirty, we went to another hotel.

It was nice good hotel good prices but I felt unsafe after a situation happened

They let anybody walk in they don’t check and someone came to my room with a gun and threatened my kids

Nothing the hotel was a messy and smelled bad

Nothing

The woman at the front desk by the name of Anna was very helpful when we first got there and she also was the one who checked us out. She was very pleasant to deal with and very personable. Also there was a maintenance man named Sam who came and fixed and replaced the bathroom fan that was not working. He was professional and kind and courteous and worked quickly and did a very nice job and left a clean workspace.

The main elevator was not operating the entire time we were there and from what we overheard from some of the staff, it hasn't been for some time. So we had to use the service elevator all the time which meant walking past the laundry rooms which always smelled horrible as well as the hallways. On the day that we checked out, even the service elevator was not working. And we still had to get back up into our room and bring all our belongings down in the elevator. We went to the front desk and Anna was able to come and reset it and help us in that regard. We were not impressed with the cleanliness of the Hotel, mostly outside of our room. The room itself was okay. The hallways smelled awful and the closer we got to the elevators the worst it got. The different men who answered the phone at the front desk while we stayed there we're always very short and Kurt with us they were obviously extremely busy. We had to keep asking over and over again on the day we were trying to leave for fresh towels for the shower. Then we were told to leave all of our wet towels out in the hallway and our garbage that we asked them to come and take away from the very small waistbaskets in the room. So we had to stack our garbage in the hallway.. apparently that's how that works because that's what we saw all throughout the hallways as we left. I have never seen anything like that before and found it very unsanitary and unattractive and unappealing. Everyone seemed overextended and it seemed as if you were short staffed. When we came down for breakfast at 9:00, none of the hot food was left, the toaster wouldn't work. So we each took a bagel and spread some peanut butter and jelly on it and that was our breakfast along with a glass of juice. We also had food delivered while we were there, and we waited and waited for someone to call us and let us know it had been delivered from doordash.

Dirty wasn’t clean

Our room was clean, everything worked as it should, and the bed was very comfortable. The bed was like sleeping on a cloud. The tub with jets in the bathroom was amazing and so relaxing! The breakfast in the morning was good!

The lobby/hallways were dingy and smelled like cigarette smoke. There were always cleaning carts sitting in the hallway, no matter what time of day with no staff in sight. The carpet was dirty. The breakfast in the morning was almost never filled. While the food itself was good, it was barely stocked.

Anything. Maybe the location is the only thing to like

Dont go there, Its the worst hotel I ever booked. Nothing is clean. Just going to the bathromms at the first floor are a really bad experience. It has a funky smell because the carpets are super dirty. Old elevators which doesnt work. The guy that check in us was super rude. the rest of the satff was kind. It has a big pool but it needs some maintenance. I only stayed out of pure necessity

Good location and large size room with mini fridge and microwave.

Well, the gentleman who was working the front desk wasn’t the most pleasant and was dismissive towards other patrons questioning how to get to the elevator. The main elevator did not work and his response was “well it’s a $20,000 repair.” The next elevator was located towards the back of the hotel, but we were unaware it was turned off after a certain hour. We can back from our concert (around 12:30a) to find the elevator was off and had to take the stairs. The dining area had an unpleasant smell with food all over the floor and flies everywhere. Additionally, the pool area looked disgusting, there were ladders and extension cords lying around everywhere. Maybe the hotel is just short staffed with an unexpected amount of reservations that night…. At least the room was clean.

Elevator wasn't working, Hotel was extremely hot. AC in room was only lowest setting and still barely kept the room cool.

Mold outside the hotel room on the ceiling, the shower curtain was dirty, carpet was sticky and stained

the jets on the spa tub was weak

Nothing at all

First, it was a appearance of the building when I arrive up to the building, I never seen a hotel have room windows raised up that just gave me a feeling that this hotel is dirty nasty filthy, not clean and very unsafe. I immediately turned away and canceled my reservation. I did not feel safe, staying there or safe leaving my car parked outside of there. I don’t personally recommend that place for someone like me. I thought the comfort inn would have been a nice place to stay but again upon arriving I’m seeing windows raised up. I swear I never seen windows raised up at any decent hotel or any hotel for that matter , that right there just gave me all the answers that I need that this is a nasty filthy hotel.

We picked this based on trip advisor reviews. Wish we had checked Google reviews. Probably one of our worst hotel experiences. Main elevator was out of order with no indication of effort to fix. Hallways dirty. Door to bathroom was in terrible shape and did not close. Microwave didnt work. Mold on ceiling in shower. Breakfast was not ready at 7 a.m. on Saturday. We had to go elsewhere. Seems like people were using the pool who where not staying at the hotel. Beds were comfortable and hopefully clean.Didnt see bedbugs so will check our luggage when we get home. Probably should have asked for our money back!

Didn't reimburse $120 when cancelation was made.

Not getting the proper receipt for $123

Breakfast was good & that room was clean

Hallways were filthy & the elevator was broken. Room itself was just ok but ran out of hot water so couldn’t shower in the morning. Let card got erased so had to get new ones

Location is very close to Henry Ford museum. Parking was easy

Room was smelling, TV remote not present, alternate remote not usable. Swimming pool always overcrowded, room design for 2 beds is poor. Air conditioner few inches away from second bed causing very high air pressure on second bed and very less air for first bed.

Everything

The room was nice and clean an comfortable bed The breakfast was good and the cafeteria very clean

The only thing I didn’t like was the front and back entrances it was not to clean out side to much trash where we park and you need to keep the door windows more clean

This place is a dump. There’s nothing to like

No hot water, no lighting, jacuzzi rooms have 20 year old couches.

Nothing

Staff support rude and didn’t let me stay even though I had made a reservation online

Location, quick check in. Quiet room. Friendly staff. Breakfast

Nothing

Place, quite old

The room not clean the pillow not comfortable and the bed not clean

Need a little touch up in my room, elevators wasn't working!

Parking was cramped

Good breakfast. Clean room and everything functioning

No complaints

Being close to the dining area

No complaints

The mini fridge

Not so clean. Think there should be time slots for pool, very crowded. Kids and adults. Breakfast sucked. Had to switch room jacuzzi was cracked leaking water.

I am Greatful for the great things it came with but hotel was horrible, everything is torn up. Nothing work and everything was broken

The restrooms, king suite, plugs coming out couch bed broken power socket broken, ice machine bathroom horrible no remotes, and staff is aware

The free breakfast and close the museums.

The gym needs repair. The treadmill did not work. Need more bathroom hooks. Need water in lobby

Nothing the property had no electricity and I am currently still awaiting a refund from BOOKING.com

I am still awaiting a full refund from BOOKING.com as we DID NOT ever check into this property as they did. It have electricity

Location is perfect for getting downtown or to the airport.

Rooms were outdated, chipped paint everywhere. Not enough hot water to fill the jacuzzi tub or have a shower. Trash left under our bed before we checked in. The refrigerator froze all of our drinks and everything exploded. Staff was hard to find during business hours. Rang the bell and nobody ever came. And the bed was awful. Terrible dip in the center. Definitely wouldn’t choose this hotel again.

Staff is always courteous and helpful

The rooms need to be looked over better. For damage and cleanliness

It was clean and comfortable.

I wasn’t made aware that there is a refundable deposit prior to booking, I wasn’t prepared for this and had to get cash for the deposit because they wouldn’t accept my bank card for the deposit because it isn’t a major bank (chime).

Great

Everything was cool

Everything

Nothing

I liked the location, right by the highways, eateries, and shopping .

The shower turned cold very quickly and the spa tub as well.

The breakfast was good. The room was nice.

nothing

The lady that was working on the breakfast bar was extremely rude to customers. I ended up just walking away and skipping breakfast to prevent conflict.

NO HOT WATER. I spoke with the front desk and they advised that they were aware of this issue and in the morning we still did not have hot water. I specifically booked a hot tub room.

Clean but no hot water.

No hot water , I booked a hot tub room and couldn’t use it or the shower .

The fact it had a indoor pool and spa

1st thing we went to the pool with my kids and it was not clean wet towels everywhere and no dry towels available and when I went to the front desk I was told that they did not have any and they might be ready in a couple of hours. when we went back to the pool later in the day still no towels. We had to go purchase our own towels. Breakfast was a not good. Dry eggs gray sausage and no milk was available. Very limited food not much there. Had to take key card down twice because it was not working and they guy was a bit rude. Not sure I will be staying there again.

The room size and the jacuzzi

Not enough Ice machine locations

The pool was filthy, and seemed like more than just guest were utilizing the pool area. There was this guy that was there everytime we visited the pool conversing with 2 young ladies who were seen leaving with different males. There was weave laying on the pool deck and clumps of eye lashes floating in the hot tub. My husband and I never go out and it was my son's 1st stay anywhere that wasn't home. We were very disappointed. I paid for Friday through Sunday and they even shut my key off early as I went to get coffee just before 8:30am and had to knock to be let in as my key no longer worked. Checked second key to find it to no longer worked. Check out was 11am and the keys stopped working before 9. And as to why I didn't complain everytime we went to the lobby there was no one at the desk infact there was a basket to collect the room keys.

Didn’t explore much but facility seemed clean and nice

Easy to navigate to room

Nothing!!

Booked online and paid in full before getting to hotel! When arriving we was told they couldn’t find my reservation and that I had to pay AGAIN and will not be able to get the discount price I got when booking online. I got the run around for 2 hours before saying forget it we going somewhere else!! VERY UNPROFESSIONAL I was coming into town (don’t live here) it was 1am and I had 3 little kids with me! Having proof of reservations and payment did nothing!!

Loved location and room was ready and great.

The evening staff was rude. I was only given 2 towels and 2 washcloths for the entire wknd and when I asked for more the staff was rude. So I never swim or get in the hot tub.