Holiday Inn Express Warwick - Stratford-upon-Avon by IHG

Second time staying here and the hotel did not disappoint. It was my young daughter’s birthday and she wanted a hotel stay, the staff went out of their way to make her feel special (it was truly lovely the effort they made and my daughter was delighted!) . Thank you so much… the location is great, staff are fabulous and we really enjoyed the night. Thank you Holiday Inn

The staff here are lovey and location is in a great place. The rooms are looking tired and could really do with updating.

Good location to motorway if travelling distance staff very good. room had no noise and was clean but bed was uncomfortable lumpy. limited menu in restaurant for an evening meal good breakfast. fast food chain next door if you prefer.

Spent 1 night here whilst travelling between Liverpool and London, just 2 minutes from M40. First the positives - ideal position, room and bathroom were clean and warm, usual Holiday Inn breakfast which was good, v reasonable price at £59. The negatives - car park flooded with large potholes, we had to pay £5/night to park, lift broken, public areas and rooms have a very tired look. Reception said hotel due refit hence lift not being repaired. Overall, good position, reasonably priced but needs modernising

My wife and I have stayed at this Holiday Inn before, but this time was not a pleasant experience. Granted it is a budget priced hotel, but based on our stay this weekend, management seems to have decided that ‘budget’ equates to One Star. One staff member in the restaurant area told me that business in the area is growing and so I think that having a deteriorating building is short sighted. I need to add that the staff are uniformly pleasant, so no criticism of them at all. First issue is that the lift was out of service. Staff offered to carry our luggage but we were fine to carry it ourselves - even 80 year olds like to feel we can climb stairs without a problem! Two flights of stairs is not a problem the first time, or even the second, but it does become an issue for every little thing - like getting to our room after breakfast and finding the key didn’t work and having to go back downstairs because “the system was impatient” as the front desk clerk wryly explained. The lift has been broken for some time because I got a message as soon as I booked - and that was a week ago. If I was management, I would have prioritised the repair as Customer Service issue. The bedroom we were allocated needs help! We couldn’t run the room air conditioning because it rattled. For some reason there are no USB sockets or electrical points on one side of the bed. Surely management must know that everyone carries a phone which also serves as their clock and alarm and that these phones need to be plugged in at night to recharge - where we can see them. Very basic need but not present in this room. The bathroom was in dire condition. The barrel taps required real strength to turn on and were almost impossible to close. The sink drained very slowly and the drain is obviously plugged with hair. The black mould around the panels surrounding the shower might be a health hazard (I will upload photos if permitted.) The one positive was the toilet which flushed like Niagara Falls! (Although probably 5 times as much water as actually required if you’re being water conscious.) I’m sorry to have to be so negative about this property, but I think that next time I am in the area I will have to investigate alternatives, unless management decide to make some serious but basic adjustments.

The hotel was average, clean enough, and exactly what I would of expected due to price. However went to breakfast and omg how can it be so bad. I went down at 0745 and it looked like it had been out about 3 days. It looked stale, everyrhing was horrendous. The hash browns looked anemic, the bacon was dry, the sausages weren't event edible. To top it off they couldn't even provide an apple juice without it watered down. Very disappointed

staff member talking rude about sausages at breakfast, speaking about you within ear shot, having four police officers in your room because staff said white powder everywhere, having a cheese knife, snooping in your room when out, but it’s ok because they left tea and coffee but didn’t make the beds or bathroom, when confronted stated not trained in any of the above, police not impressed as staff stated police didn’t speak to them after, welfare check after 3 weeks for a 27 yr old, shame but it only takes a couple of apples to ruin the lot, but i must say there was two good female members of staff that were a blessing,

Attended a gig at castle in summer, no issues, good spacious room, safe, clean, tidy, good breakie and willing get veggie sausage, 30 min walk to castle

Goid rooms .but waiting around while they keep bringing breakfast items not good .no bacon .beans ran out egg ran out .Not enough tables .waiting around for 19 minutes to be seated

Stayed there for one nite, added bonus had, a bar. Breakfast was average, room facilities were excellent, good location.........................

Myself and a colleague stayed for 4 nights during an event close by. The hotel was perfect in every way. Front desk were knowledgeable in every query and 100% helpful with anything we needed. All other staff were courteous, professional and very attentive. Breakfast was on time at 6:30 every morning. Vegetarian requirements met for breakfasts without any fuss at all. Rooms were clean, fresh and serviced every day during our absence. All in all, it's a really stress free hotel with everything you need for an over night stay or more. Will definitely be staying here again if we attend the same event next year and any other time we are close by.

The team on reception were lovely and couldn't do enough for us. Nice size and comfortable room with good bathroom. Great location for quick drive into Warwick

Staff lovely Room ok Bathroom awful, no shower only a bath! No hot chocolate Dinner was over priced, warm and gross Breakfast was lovely

We stayed at this hotel the room was very clean bathrooms too the staff was lovely friendly good advice parking with voucher code cost £5 very easy too we sat in lounge got drinks and snacks at bar there was a restaurant to get food but we had a lovely meal already at Saxon mill The next day we had a great breakfast self service but everything you wanted I would highly recommend. Tip get both keys so you can leave the warm air on when you out of room and ask for room facing the carpark less sound from traffic.

Good fine Check in ok Drinks a little expensive Room ok little tired

Convenient location with good sized rooms. Tasty breakfast buffet.

good

Room was great, staff were great. Constantly under pressure during a very busy breakfast, hotel obviously full but they were short staffed. Trying desperately to keep customers happy although having to supply what can only be described as a substandard breakfast. Many items missing, and the rest was cold, no milk until finally topped up, and the staff were bearing the brunt of the complaints. But as I said, they were glaringly short staffed!

Nice environment and a convenient hotel placement means its just a few min from Warwick castle* very useful escape from hotel to motorway too so its fast in and easy out when time to go home x staff are friendly and the hotel is clean inside* i had a family room wich was very spacious and lovely for our weekend away*

Found the room better standard than expected, given room price. Annoyed at having to pay for parking ... but it is still very reasonable overall. Buffet breakfast was fairly basic, with limited choices to make your own "full English"; good choice of teas and coffees. Would certainly stay again.

Staff couldn’t have been more helpful or friendly. Perfect for our one night stay with two children. ☺️

Everything was just right.

Usual standard offered from this Holiday Inn Express. Room was reasonable. Noise from M40 was apparent at night. However the tertiary glazing made it bearable. The AC was noisy so not used. Bedding possibly too thick for time of year but adequate. The greeting at Breakfast was somewhat abrupt with the member of staff showing no friendliness and probably not really wanting to be there. However the choice of breakfast items was reasonable. Parking was £5 per night and easy to use. Overall an excellent location for visiting the northern Cotswolds. Be mindful of heavy traffic at rush hours whilst accessing the M40 and A46 roundabout.

Staff at reception were great. Very friendly and helpful. Room was a good size and comfortable. Breakfast though was pretty terrible. There just wasn't enough food out for the number of people being served with most food running out within minutes, and what was out just wasn't good. Hash browns were one of the worst I've ever had and the squash was diluted so much it was like drinking lightly flavoured water. We only stayed one night. Would not have been able to have that breakfast for multiple days

Basically everything was OK, staff were amazing as always. Bed was not so good, matress seemed to dip in the middle. Air conditioning unit was making a weird noise all night, even though I had turned it off. How do you justify charging £1.95 for a standard size bar of chocolate, it wouldn't have been quite so bad if it had been a king size.

All fine

X

All areas of hotel clean and staff very friendly and helpful. Location is good if you have car, but little in immediate area. Room was on the small side for a family of 4

The air-con was customisable and the breakfast was great. If you didn’t fancy beans, hash browns, sausage, eggs, tomatoes or bacon, you could have croissants, cereal, toast with many spreads or fruit. They also had a great selection of coffee and tea. They had ketchup, HP sauce, salt and pepper in shakers. Finally, you could have soya milk and vegetarian sausage (on request)

Lovely quiet and comfortable hotel with a pleasant and friendly team. Lovely breakfast included too with plenty of choice.

Shocked that I had to pay to park my car at the hotel.

Modern, good sized room. Didn't find a fault.

Very impressed with everything especially the reception staff with the outstanding Kelly who extremely helpful

Arrived at 3.30pm only to be told that our room wasn't ready for us. We had just driven fo over 3 hours and to then be told that our room, number 57, would be ready in 20 minutes was totally unacceptable. Kellie on reception was really good and gave us drinks vouchers. We had specifically requested an accessible room due to my disability so this was not a great start. We finally went to our room, only to find that the TV was broken and the air con wasn't working. Once again, Kellie came to our rescue by replacing the TV and providing a fan. Kellie advised that points would be added to my account but after being a member for 10 years, the level of service shown makes me question whether it is worthwhile. The location is great, the staff are great, the breakfast and drinks are OK, such a shame that we encountered these problems. Prior to this visit and based on our previous stays, I would have heartily recommended this hotel. not so sure now.

As expected - good staff

Check in was really quick, asked me what floor I preferred to sleep on. Room spacious and modern. Breakfast in the morning was nice, plenty of options. The two lady’s running the breakfast this morning was very nice,

Nice clean bed and clean bathrooms. Trish at reception was fantastic. Nothing was too much bother, very helpful alongside her colleague on local advice about Warwicks restaurants.

.

Bed ws uncomfirtable.

Good sized room in convenient location. Good quality buffet style breakfast. Car park was full so had park at back of hotel. Check in to get free parking voucher

We booked a 1 night stay to break our journey down to Bath and another one night on the way home. The first room we were allocated-104 on the first floor smelled really, really badly of drains. It was a very warm day and the Ait Con unit didn't work plus one of the lights didn't work either. We reported it to reception and they did move us straightaway to another room. That was also on the first floor, Room 109. Unfortunately, that smelled of drains too, but not as badly. We ate downstairs as we were tired and we had our dog with us, so we didn't want to go far. My husband had a burger which he said was ok and I had a plain Margarita Pizza and fries. The food was hot, so that was good. We went up to the room to sleep and the bed was the worst, most uncomfortable bed I've ever slept in. And the pillows were like concrete. We were glad to leave the next morning and didn't bother with the breakfast that was included. We didn't really want to stay on the return leg of our journey but it was already booked and the hotel was located very close to the exit to the motorway we needed to be on to get home. On the return leg we asked not to be put in either room 104 or room 109. We were given room 107. The room was ok, but again the bed was really uncomfortable. We went into Warwick to eat as we didn't want to eat there again. As on the outward leg there was noise all night long with doors banging and people shouting and screeching. We were planning to leave by 10:15 and the checkout was 11:00 latest. At 08:45 we had just showered and we were getting dressed. Someone tried the door to our room and tried to open it. It was only because my husband had put the bar across the door that the person wasn't able to open the door and come in. We were both shaken and upset. I'm 65 and my husband is 60. We had just got over that and we were packing up and getting our luggage ready to take down to our car when someone tried the door again and this time knocked on the door. I went to the door and opened it. It was housekeeping asking if we were leaving. I said that checkout time was until 11:00 and she seemed very surprised and looked like she didn't believe us. When we went downstairs at 10:00 with our luggage and to check out, I informed Reception what had happened. it seemed that it was housekppeing the first time too. The receptionist said they would take the fee for our dog off the bill and give uspoints on our account and said that the Housekeeper was new but that she should have known to only go into rooms that she had been told were empty. The best thing about this hotel was the reception staff. They were all very nice and helpful. Apart from that, I'd say the place is terrible and not worth the money we paid. We won't stay there ever again.

We enjoyed our stay very much, with our two grandchildren. The sofa bed has been made up and we had a large room. All very clean and nice welcome on arrival plus help to pay for the car parking (everything these days seems very techy and complicated! ) Really convenient location for Warwick Castle and the town plus Stratford. The plus point for the children was the McDonalds in the same location! Breakfast was exceptionally good especially as it was included in the price. Highly recommended and we would book again.

Great value, McDonald's across the carpark. Breakfast was good quality but very busy.

This hotel is far from other amenities not much to do of an evening. Breakfast reasonable evening menu not a great selection.

Fine for one night but bathroom had quite a strong smell of drains. Extract fan worked but not powerfully enough.

There weren't enough staff covering breakfast. There was a long queue for a table.

Convenient location, all good 👍

Very friendly staff

Stayed here for 1 night when visiting family in Warwick. This is our 2nd time and now wouldn't go anywhere else, despite the choice of beer being awful. The staff are lovely and go out of their way to ensure you have a good stay. Room has everything including air con. Everywhere is spotless and the breakfast is good.

Perfect for our overnight trip

Great location. Room really nice, it was warm so they left the air con on which was great. Good breakfast very busy though, felt for the staff trying to get everything right.

We just needed a place to stop over and this hotel gave us everything we needed. A large room with a double bed and a large sofa bed for our 8yr old. A good cooked breakfast, I asked for veggie sausages and they cane no problem. Easy to get to and plenty of parking. We could of eaten in the hotel but next door was a McDonalds, which had an indoor soft play and outdoor play area- great for kids!

Reception and restaurant staff really good, helpful and attentive. Room cleaning could have been better.

Nice over night stay. Breakfast was great and the room was clean and tidy. I was concerned that several staff members seemed to be over worked. At check-in a member of staff was checking in, working the bar and taking orders for the restaurant. Again at breakfast the staff were incredibly busy. I hope you can review staffing arrangements as I am sure a billion dollar company can afford to not over work your employees.

We used this hotel to stop over while travelling and the team here were so very helpful and cheerful. The room was serviceable and clean. Beds comfortable and we slept great (although this could be due to having spent two days at Warwick Castle which I would also recommend.

We love staying at this Holiday Inn Express. We always stay here on our way 'down South'. It is so convenient to access from the motorway and has so many amenities. Car parking is easy - right next to the hotel. If you feel energetic the walk into Warwick (Castle etc.) is very doable! We walk into the centre and back again and we are both over 70. Our room was on the ground floor this time and it was very quiet and in this hot weather we appreciated the air conditioning. The bar is well stocked and there are lovely snacks available, as well as a full restaurant. Breakfast is of course complementary and is excellent. Special call out to Trisha who made us feel very welcome.

Easy to find and park, room was great.

Easy check in process, clean room, nice breakfast

Good stay good location

Friendly staff. Room was thoughtfully arranged, clean, and comfortable.

A great night's sleep, comfortable and clean room with friendly welcoming staff. I stay here on a regular basis and always find the hotel consistent in it's cleanliness and friendliness. Staff are always pleasant and accommodating

Everything was as expected and especially good for the price paid. Bar food and drink a little expensive and a really poor selection of beer. Staff friendly and helpful. Everywhere spotlessly clean. Good selection of food for breakfast. Will definitely be back!!

Love staying here. We always stop off here on our way South (and again on our way North). We love that the hotel has a bar and excellent food available. We can also walk into Warwick (both in our 70s). There are local buses but we love the walk in. Internet brilliant. Beds comfy. Room spacious. What’s not to like. We back in two weeks too!

Excellent location, proximal

All good except for breakfast which was poor.The choice was limited and the eating area unhygienic.

Slept really well, good quality mattress, air conditioning worked well too.

I stayed during the hottest few days of the year so far and was so pleased I stayed at this hotel as the air con in the room worked! The room was clean, breakfast was buffet style, both cold and hot food. The staff were friendly, overall a good hotel

Basic accommodation

We stayed over night at the hotel, the hotel we in a good location from the motorway and not far from warwick however we were able to check in 30 mins early ! we booked 2 rooms for 5 of us , the one room was ready when i asked when our other room would be ready the staff were very unhelpful and they said they were short staffed so couldn’t check in to much later! apart from the unhelpful and slightly rude staff the stay was ok

Very welcoming Nice clean comfortable room Advised on meal times etc We had a problem with a buyagift voucher and hotel receptionist Kelly was ver helpful with advice and emails. The problem has not been sorted, with no fault to Kelly or other staff

The hotel was clean and well appointed The staff were extremely helpful and willing. The false fire alarm at 5am was not helpful and the car park is too small for the hotel if it is fully booked.

Well located hotel but hardly slept due to saggy mattress.

Comfortable, friendly and helpful staff

Very hard working staff. Nice room. Comfy bed. Good breakfast. Very busy at breakfast time Good selection of food etc. X18 bus stops outside hotel on main road to go to statford. £3 each way. Takes about 15 mins. So easy. Defo would stay again

Once again no problems encountered during our stay.

Loved the lobby bar

Nice location, easily accessible from the M40. Great for Warwick, Leamington spa Stratford etc. Plenty of car parking. Comfortable beds. In room coffee / tea / iron available. Nice friendly staff. Good breakfast. Well worth the price paid. On site McDonalds for a late night burger if hungry.

Comfortable, clean.

Was ok. Breakfast was poor.

Be warned - you have to pay to park there - £5 per day. The lady on reception was lovely. although by herself. The main problem for me was the lighting in the room. The room was dark because the excellent lighting strip above the bedhead, which is normal in many HI hotels, did not work. I was told that they had a policy of not replacing these. This is a bad decision. There were two 'spotlights', one on either side of the bed but these were very very weak. So it was a dark room and I did not feel very comfortable; it was not a good place to read and study. I turned on every light in the room but it was still dark. Also there were no electric sockets near the bed head. Not all HIs are great hotels.

Arrived early and paid for car park with discount. Nice friendly receptionist who gave us a lot of help with bus times and how to get into Stratford or Warwick. On return we were checked in and asked which floor we'd prefer to have a room on. Breakfast was a good choice of hot and cold food. We would stay there again

Short trip, 1 night menu wasnt great in terms of choice for tea. Hotel staff were great, couldnt do enough to help. Would def return if passing that way.

Covenant overnight stay near the m40

Bit far away from aminities.

Very comfortable beds and great shower

Arrived at nearly midnight with 2 tired kids. No travel cot in our room, despite me calling up a week before and being told this had been confirmed and would be set up ready for us. The staff were all lovely but the hotel room smelled fusty and unclean. The room was tired and looked grubby. Premier Inn have never failed to have all our beds set up on arrival and generally feels a much better standard.

Nathan was very helpful on check in

Staff are fantastic. Hotel is well below par. Location - at least a good 40 minutes walk into Warwick. Room - air con/ heating not working, so provided with a heater. No room service! We reported the problem with the heater at 9am this morning and said we would be out until 5pm. Returned to find heater in room and no room service. Spent next 15 mins waiting in reception to report this only to be told a report will be sent to housekeeping and someone will pop up with fresh towels and milk..... still waiting Ruined what was a lovely day. Goodness only knows what tomorrow will bring! Certainly won't be returning.

Enjoyed our stay there.

The hot breakfast was luke warm both day. Range of choice was fine

Staff

Value for money

Very good stay. Other than noisy customers in the early hours all was very good.

I thought the hotel and staff very good

Bed was a small double but comfortable. Evening food in the restaurant was a big disappointment. Excluding the evening meal the hotel offers good value for money.

I wasn't expecting the Hilton so it was a decent hotel given the price. The only improvement I would like to see is a better food menu and a thinner quilt cover, the one provided was too thick and I had the worst sleep as it was so hot.

Very convenient for our journey

Holiday had agreat service and people were wonderful

We stayed for two nights at the Warwick location. We pre-booked the car parking space with my parking space via their app but save yourself the admin charge and just tell the staff you have a car and they will give you a discount code to use to pay for parking at the machine just inside the hotel entrance it was £5 a day. Staff are the foundation of this hotel - every one of the staff we met were helpful, friendly, professional. Anything we asked for like additional duvet toilet rolls were delivered to our room quickly without fuss. Breakfast was pretty good and plenty available with basic English breakfast items, continental , toast and pastries . The room was perfectly acceptable, clean and a good shower. The air conditioning however did not work in our room but was not an issue for us. My wife had her birthday during our stay and when the staff heard this they all came to sing to her along with a small cake, balloons and card - which was a nice touch and unexpected - showing they care for their guests and went that extra mile ! I don’t normally write hotel reviews but felt that the entire team were deserving a mention well done ! We did eat at the onsite McDonald’s one night but then ventured into Warwick for a meal at the Giggling Squid Thai restaurant which was delicious and highly recommend. - Uber charge was £5-£8 each way if you fancy a beer depending on time and availability but came almost instantly. Overall a great stay. - Thanks

Everything was great stuff and service excellent