El Burro
El Burro, Malecón, 48300 Puerto Vallarta, JAL, Mexico- Statue
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Luxurious Spa Services
Indulge in massages, body treatments, and facials at our full-service spa. Relax and unwind in a serene environment.
All-Inclusive Packages
Enjoy worry-free stays with our all-inclusive rates that cover meals, beverages, and select amenities. Experience ultimate convenience.
Beachfront Dining
Savor international cuisine at Kenna, our beachfront restaurant with a stunning pool view. Grab a drink at the poolside bar or unwind at one of our stylish lounges.
Experience a blend of relaxation and excitement at Hotel Delfin PV Beach Resort. Book now for an unforgettable stay in Puerto Vallarta!
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Not allowed
Pets
Not allowed
2 Double Beds OR 1 Double Bed
Overlooking the mountains
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Shower, towels, and shampoo
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Double bed (131-150 cm wide)
Room details
Mountain View
In-room amenities
2 Double Beds
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and shampoo
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 3 guests
3 adults
In-room amenities
1 Queen Bed
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Shower, towels, and shampoo
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
1 Queen Bed
Overlooking the mountains
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Shower, towels, and shampoo
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
Mountain View
In-room amenities
1 Queen Bed
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Shower, towels, and shampoo
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
Queen Bed (150-160 cm wide)
In-room amenities
2 Double Beds
258 sq feet
Entertainment - 32-inch TV with cable channels
Sleep - Bed sheets
Bathroom - Shower, towels, and shampoo
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
24 m2
In-room amenities
1 King Bed and 1 King Sofa Bed
323-sq-foot room, balcony with ocean views
Layout - Bedroom
Entertainment - 32-inch TV with cable channels
Food & Drink - Minibar (fees may apply)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and shampoo
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Sleeps
Up to 2 guests
2 adults
Room details
30 m2
Ocean View
In-room amenities
Pets not allowed
No rollaway/extra beds available
Contactless check-out is available
Essential workers only - NO
No elevators
LGBTQ friendly
Professional property host/manager
Contactless check-in is available
No cribs (infant beds) available
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Great view, easy access to many restaurants, pharmacies,and OXXO right next door. At night I listened to the sound of rolling ocean waves, and no other unpleasant noise, like traffic or after hours party noise. If the doors to balcony and ocean view are closed, there is no noise at all. The cleaning staff was very friendly and responsive. All in all , a very pleasant stay. I will come back, and refer others as well.
The staff is very friendly and accommodating. I'll definitely keep staying here.
Stayed at the adults only portion. Nice place, would stay again.
Perfect Stay. Excellent Service and Care.
Easy access to all activities, restaurants, boardwalk
My favorite stay in Puerto Vallarta in 30 years! Thanks to Berta and Kelly! Gracias
Great hotel awesome pool BUT the guy in charge is HORRIBLE believe the bad reviews! Lots of pool chairs free which should not happen BUT this guy is beyond militant about moving chairs and 1 towel no exchange? He is a creepy weird guy always chatting up the young women! He plays LOUD WAY TOO LOUD MUSIC so people hate it at the pool. Ruined the entire time there!
Near the board walk, nice beach, just where i wanted to be
This is going down hill. Dirty, AC not working, staff was rude, toilets were clogged and no one ever extended a courtesy of anything. Won’t stay here again.
Great location
Amazing view of the beach from my balcony. Adults-only option was GREAT. The staff were super friendly.
If I could give this hotel a rating of 15 out of 10, I would. We just returned from a week stay at the Delfin in the Adult tower facing the Bay. First off, the staff were amazing and the view from room 82 top floor rivaled any we have been in around the world. All the rooms are renovated, air conditioned and our balcony was large. The bed was very comfortable and room was equipped with a safe and minifridge. The housekeeping staff were fantastic, and they even came again in the early evening to replace towels, turn down the bed and made sure our stay was perfect. Bertha was our concierge and she was very professional, welcoming and friendly ensuring our stay was the best ever. Every staff member greeted us with a smile and treated us like family. This hotel's location is perfect and in the heart of Puerto Vallarta romantic zone. Beachfront of this hotel overlooks the Los Muertos Pier and there are many excellent restaurants, shops and live music all within easy walking distance. Sunsets from the balcony are spectacular!
Great location
Perfecto!!
This property is exceptionally located by the beach but it’s not adults only. They have one row of rooms that are but the rest of the hotel is full of noisy, screaming kids. They were out all hours of the night. If you want peace and quiet; don’t stay here.
We stayed on the side that was not all inclusive and it was great for us. No children in the rooms or the pool which made for a relaxing time if you are travelling without children. The pool was great, the beach was nice and the room was clean and spacious. Would stay here again without hesitation.
I stayed in the adult only side. The room had great views of the ocean. Cleaning staff refreshed room daily if needed and gave 2 water bottles for coffee or for drinking needs. Bed came with 4 large pillows my only complaint was the bed was hard as a rock, it was a hard spring mattress with maybe a 2in foam on top which didnt help. I didnt mention it to staff but if anyone is expecting a fluffy bed beware of the beds. The adult pool staff were attentive to bringing you drinks and food if needed. If you go to the beach they have chair and umbrella rentals. The location of this hotel was great near many restaurants and vendors nearby.
Loved the location and have stayed here twice. I highly recommend the adults only building junior suite. I did have one issue this time, after spending a week at the hotel and spending/tipping there, I was shocked to find out they charged us $500MX for the loss of one of our card keys…….ridiculous (and they weren’t nice about it). If it wasn’t for the poor service at checkout we would have rated them better.
We loved the pool and the view from our room. The room size was large and comfortable.
We knew we were getting a cheaper resort but this one really is one to avoid. The food is particularly terrible, almost like they went out of their way to make it plane and off unfortunately. The staff was kind, but there were so many stipulations and rules - they wouldn't run ice to the room, nor was a hairdryer provided automatically, you had to go to the front desk for everything. It felt quite unclean in the eating area and often birds would be picking at left over dishes outside. It was cheaper than the surrounding area as far as all inclusives go, but we ended up eating out all the time anyway.
Loved our room overlooking the ocean. Very comfortable bed.
Restaurant staff were amazing, front desk terrible. The hotel staff acted like they were 5 star.
Right on the pier. Close to everything.
With a view on the pier, the Delphin is right in the heart of PV. All of the person is welcoming and the hotel is well runned. There is a complimentary breakfast with pan dulce.The bed was comfortable and immaculate. We enjoyed the adult only pool. We loved our stay and highly recommen the Delfin.
Perfect location for a quick get away, but if you wanted a high end resort this is not the place for you. Very friendly staff, and helpful. Wait staff in all inclusive eating area wonderful . Buffett style service with waiters bringing drinks and napkins- I don’t remember larger, tall gentleman and everyone in there were great. Rooms are older and not fancy, but we were out and about. One negative experience trying to get lounge chairs on beach. My husband grabbed a couple and we put them down closer to water and were told to move them, and my husband at one point needed to sit in a upright chair and moved one over next to us from a family that left. A staff member ( woman ) came over a few minutes later and yelled at my husband about taking the chair. We had the pink bands that we were staying in the resort. You will be be BOMBARDED from people trying to sell you everything you can imagine on the beach. Also, on the front patio row while eating. Staff does a good job monitoring entrance into resort, and we felt ver safe.
I loved everything about this hotel. We had a front ocean view room and it was very clean, spacious and comfortable. When we arrived we met Berta. She’s wonderful. Samual and Jameer (spelling?) at the pool were awesome and so was everyone else. I wish I knew their names but many employees were not wearing name tags. Would love to come back next year!
clean, big rooms and centrally located
Beautiful hotel on the water, so clean and everyone is so nice!
The staff were great. Jamiel in particular went above and beyond to provide us with exceptional service on the beach and at the resort. He should be promoted!
Great location next to Pier.
We had a great room at the Delfin PV. We plan to stay at this location again in the future. We did stay at the adult only section.
Stayed in the adults only section. Loved the location with the balcony to watch whales, people and the sunsets. Beds are okay but the pillows got to go. I will buy a pillow to use next time. The staff was very helpful and friendly. We plan to return to this hotel again on next trip to PV.
We stayed in the adult only tower. All rooms in that tower are large with a king bed and sofa (bed) and all have balconies and windows looking out at the bay and the sail pier. Close to lots of our favorite Romantic zone restaurants.
I had a great stay in a wonderful location.
This was a great stay! The location is perfect. The room is well suited and very clean. The staff is very nice. I would highly recommend staying here.
Nice big room with ocean view from balcony. Adult only on the side I was on..no kids at the pool.
Our first room was awful. However, we were moved to a very nice room and the staff was very nice and accommodating. The food was good with good hours for meal times. The location was great, right in the middle of everything. This is a good options for families.
Older hotel, but located right on the Muerto Beach in the Romantic Zone. Our room in the adult only tower faced the ocean and the famous sail pier. Adult only pool below us was not crowded. Located close to many of our favorite restaurants.
Nice location, 2 quiet pools, restaurants
Great location, this time i stayed in the standard room.it didn't have wifi. My first room had about a 22" tv and no refrigerator. I asked for another room with a larger tv.they gave me another room .so i suggest not staying in the stanard room.the staff was great,and they have a good manager
Got right in. Room was ocean front, beautiful, big and clean. Anything needed was just a few steps from hotel. Very nice and active area. Can not wait to come back. Totally lucked out choosing to stay at The Delfin.
Adults only is fabulous. Regular rooms are horrible, dated, and worst beds ever! Many many rules that frustrate guests, see pic! All inclusive food is ok but great restaurants nearby make the food trough less appealing. Regular rooms have no access to waterfront pool or good seating on beach. Concierge is unhelpful and not guest oriented.
We stayed in the adults-only section - Rooms have ocean view, totally beautiful, totally worth it. The pool in the adults-only section is mostly empty so you’re in for a treat if you just want to lounge. This property has it all, beach front, amazing location, walking score 10/10. We recommend this place but stay in the adults only section, don’t come for me if you don’t…
Rooms are a dump unless you go for adults only. Cement mattresses. Way too many rules. All inclusive, food was good.
This property just changed names. Needs a remodel badly. Rooms are not good. Old televisions, bad air conditioning, and the beds are horrible. You have check out your tv remote??? The food and drinks for all inclusive honestly is a joke. Also my friends wanted to stop up to my room while I got ready to go out. They made me pay 1000 pesos per person so my friends could spend time with me before we all went out!! Elevator was broke while I was there. Great location !! But this place needs a profesional remodel.
Fantastic location
This is our 3rd weeklong stay at Delfin PV. Excellent location. We have always stayed in the Adults Only Section of the Hotel as I feels those rooms give the best views of the Pier and beach. Pool was well maintained, waitstaff at pool and beach are attentive and housekeeping was understanding of when we needed to sleep in and sleep it off. Delfin PV is in great proximity to all the preferred dining spots in Zona Romantica and walking distance to the LGBT nightlife. Staff are respectful of diversity and inclusive at the same time. We are hoping to go back in June 2025.
Where do I start. The location, GREAT! In a busy area of the romantic zone, right in the hustle and bustle of everything. If you are looking for food, shopping, activities, this location is where you want to be. The greatness ends there. Resort? Not even close. All inclusive? Sad excuse. Comfortable? Far from it. Let me elaborate. We tried the restaurant the first morning. Absolutely horrendous. How can you mess up an omelette? Left 3/4 of it on my plate, watered down fake orange juice. I refused to try it again, my travel partner was more generous and tried a second time, also left a full plate of non edible food. Thank goodness for the many outstanding restaurants in the area. Bar tenders were not knowledgeable in resort cocktails, limited bar menu, don’t bring your own cups to save on dishes, they will pour into their cups and you have to pour into your own. Wasteful, but I guess I’m not doing the dishes. Asked for bottled water and was told we get one per day in our room. Warm and no ice anywhere to be found. Wanting a soft drink or more bottled water? Great there is a vending machine for that. Upon checking in was given one key, two towel cards and the remote for the tv, along with a long list of rules and regulations and fines if broken. Was told if you need a key for the safe in the room ask at the front desk, they could never “find” the key that worked to our safe. The rooms are clean, housekeeping did a fantastic job every day. First day there was very little body wash, shampoo or conditioner in the shower, so good thing I bring my own. The beds are as hard as a rock. Might be softer sleeping on the floor. Sliding doors to the patio didn’t lock. Curtains didn’t close completely and it didn’t matter because they are not room darkening curtains anyway. Water pressure in the shower was hit or miss along with the water temperature in the shower. Pools and patio area were clean. Many stairs to navigate around the property. If you have disabilities please find another place. There is absolutely no way to even get to the restaurant without stairs. I even helped another guest carry their loved one that was in a wheelchair up the steps. So overall the best part of this “resort” really was the location. We stopped by a neighboring hotel and checked out their accommodations and will definitely be going there next time. So many great restaurants nearby, if you do stay, don’t opt for all inclusive, and spend your money eating elsewhere.
Property was older, built 1970 era, very few amenities, tiny buffet for all you can eat, very limited drinks availability for all inclusive. Small pool. No pool bar, no fridge in room,. Nice access to-public beach. Very walkable the area. Way over priced for all inclusive.
Resturant/ Pools This was the first time that I have been to a Hotel in Mexico that wasn't all inclusive and I would say that if you are buying drinks from the hotel, you're going to be broke. You aren't allow your personal food or drinks(excluding water bottles around the pools but you can have it in your rooms) Didn't end up drinking anything from their bar or buying anything from the resturant so I can't comment on how good or bad it tasted but the resturant looked clean and nice, the food and drinks coming out from it also looked good. There are 4 pools, 3 on the all inclusive/kids side and 1 on the adults only side. we only went into the adults only side as it was sunny all the time and not busy but was kinda small(also was bear week so party was happening on the all inclusive side) Rooms We were lucky to get one of the updated rooms facing the ocean and they are pretty nice. A chair, desk, king size bed, couch, tv and dresser and a balcony with a great view, basically watched the sunset everynight from it. Area Right in the heart of La Zona Romantica with everything being in walking distance. There is an Oxxo on every corner and a bunch of resturantes and little markets for foods/drinks. The pier is basically right behind the hotel and is a really busy spot on the beach/malecon. You will be bugged serveral times from locals trying to sell you something, just say no gracias if not interested and they will leave you alone. Would I stay here again, most likely
Fantastic location
Overall it was was great for the price about 360$ US for 3 nights. The adults only side. The pool is on the beach and the drinks were great! The nightclub wristband and the uncomfortable check-in, having to sign lots of liability waivers, not so cool.
Resturant/ Pools This was the first time that I have been to a Hotel in Mexico that wasn't all inclusive and I would say that if you are buying drinks from the hotel, you're going to be broke. You aren't allow your personal food or drinks(excluding water bottles around the pools but you can have it in your rooms) Didn't end up drinking anything from their bar or buying anything from the resturant so I can't comment on how good or bad it tasted but the resturant looked clean and nice, the food and drinks coming out from it also looked good. There are 4 pools, 3 on the all inclusive/kids side and 1 on the adults only side. we only went into the adults only side as it was sunny all the time and not busy but was kinda small(also was bear week so party was happening on the all inclusive side) Rooms We were lucky to get one of the updated rooms facing the ocean and they are pretty nice. A chair, desk, king size bed, couch, tv and dresser and a balcony with a great view, basically watched the sunset everynight from it. Area Right in the heart of La Zona Romantica with everything being in walking distance. There is an Oxxo on every corner and a bunch of resturantes and little markets for foods/drinks. The pier is basically right behind the hotel and is a really busy spot on the beach/malecon. You will be bugged serveral times from locals trying to sell you something, just say no gracias if not interested and they will leave you alone. Would I stay here again, most likely
The Food Is Not the Best, but it works
The Delfin was by far the worst hotel I have ever stayed in. After just one night of our six-night stay, we had to scramble to find another place. Our patio door wouldn't close, leading to constant street noise and significant cigarette smoke drift from the neighboring room. The AC struggled to cool the room to a bearable temperature. The beds were extremely firm and offered minimal support, and we were only provided with one pillow per person. The deadbolt on our door was broken, and in the middle of the night, someone (apparently intoxicated) attempted to enter our room. The pool area lacked sufficient lounge chairs, forcing guests to stand. The nightly rate felt like a complete rip-off considering the conditions. The next morning, while moving our luggage, the security and management team confronted us outside, demanding we return to the hotel. We explained we were simply dropping off some belongings and would return to check out, but they surrounded us, preventing us from leaving. After a frustrating argument, we were finally able to leave. Do yourself a favor and avoid the Delfin at all costs. You would be far better off booking elsewhere.
Great location and comfortable bed. Poor noise insulation however. Thankfully we had a white noise machine to help us sleep but noise from the hallway and waterfront crowds was loud and distracting. Safe initially didn’t work but staff was helpful and promptly resolved the issue. Great stay, maybe request a room on a higher floor.
Excellent location
Great location and the room overlooking the ocean was beautiful . The staff were very friendly and helpful especially Nacho.
Great property and location. I stayed in the adult section and had a wonderful room with a nice balcony overlooking the pier and ocean. I would not hesitate to revisit this hotel.
Love that it is in front of the pier. Lights up wonderfully. The rooms could use an upgrade. The room we stayed was alright but the bathroom was outdated, was dark very little light, mirrors were in bad shape. The toilets seem like a toilet in a public restroom. The room only had a small lamp butthe rest of the room did have any additional lights or ceilings fan.
We had a great time Perfect location. No complaints!
A good hotel
We loved our room with a balcony. We do wish the resort had a hot tub!
Great stay as always, new owners have made some changes, some ok some maybe not, but nothing that won’t have us come back!
We loved being in the Romantic Zone. Right in the heart of the action. Close to the Malecon and many good restaurants. I think that the only buffet restaurant that the all-inclusive offered to eat at, got boring. If they had included 3 a la carte meals at their other restaurant during the week, like other resorts do, would have improved the experience.
This hotel is in a fantastic ocean facing location, close to restaurants, shops, the pier with water taxis that can take you to other beaches and beauty spots! I stay in sea-view junior suite which is enormous and can watch the best sunsets on earth from my balcony. BUT! Of course there is a BUT! The bed is brick-hard and the pillows are old and lumpy! I’ve never stayed in a hotel with so uncomfortable bed and pillows, hopefully hotel management will read this review and buy some decent mattress toppers for future guests. A mix of super friendly and also rude staff. Nacho the bell boy and our breakfast server Samuel are so friendly and keen to help and look after you, but some other staff in the main restaurant are not as nice. I assume if you come to PV you are not looking for a quiet and peaceful stay but if you do then you should know that the public beach in front of the hotel doesn’t get quiet even at night! Music starts at 6am and at night drunken tourists come with portable speakers and have parties, so you need to be a good sleeper 🤣 Would I come back here, yes, I would but will probably bring my own pillow 🤣
I liked the service. However, our toilet leaked the entire time we were there. The front desk said it would be replaced and even made a day and time to do the work. No one ever showed up.
We were returning from a 3 day stay in Yelapa via water taxi & I was soo fortunate to find this gem right at the end of the Pier! Our view was absolutely stunning! Beautiful room & amazing staff! Our flight was delayed back to Canada & they were kind enough to allow us to hang out by the oceanfron pool after our checkout:) Thanks, we will be back! Cheers, Janet & Dan from NS, Canada
Amazing room with amazing view. The adult only section is definitely worth the upgrade. Private pool with private bar.
Zona Romantica is our favorite part of Puerto Vallarta. Hotel was wonderful, we stayed for 2 nights in the suite on the 6 floor . This is very good size room with a balcony and ocean view. The hotel surrounded by a bunch of great restaurants.
The room I got (I think the named it a “superior room”had stains on sheets and mold on a pillow case disassembled safety box….not realizing there was no fridge in it…. I requested to have a fridge brought to original room since I’m diabetic and had meds that needed to be refrigerated…. They while not accommodate moving the fridge to the room, I ended up paying an extra $200usd after haggling the price down to get an upgraded room ( that looks like a basic standard room in other hotels) “all inclusive “ is not inclusive … the buffet was very salty hard to eat, and the restaurant area doesn’t allow for you to bring your complimentary drinks from the buffet side to the private pool you have access to, or have a special guest option for complimentary drinks. I feel since they were recently renovated/under new management, they are still figuring stuff out, very sad but I hope they get their stuff together for future guest. The room I got was a “deluxe room” with two double beds… I think with a random couch, it was definitely cleaner but as I mentioned nothing special Would I stay in this hotel room with the deluxe room…sure but for the price and offerings they give you not worth the price
I Love the clean areas
Hotel was nice, service was poor.
Great location. Reasonably priced for high season. Very nice staff.
This hotel is underrated, it’s great. I am in the adult only section of the hotel and everything is better than I anticipated. I am enjoying a balcony room on the second floor with a king size bed that is very comfortable for me. The room is spacious and nicely appointed with a large shower and bathroom area, flat screen television, Nespresso coffeemaker, mini refrigerator, mini safe, pull out sofa bed and a wonderful view of the ocean and pier. Daily cleaning includes refreshing the room, bottled water and additional coffee pods. One downside. Rules, rules, rules. I understand they are necessary but not being able to bring a visitor to your room is too restrictive. Really if I want to show my parents or anyone my room that’s my business.
Great location and walkable to everything. The staff were kind and helpful. Housekeeping did a wonderful job. My only complaint is the noise. Between the downstairs bar blasting music and the neighboring restaurants competing to be louder it was all too much. Relaxing quietly on the deck overlooking the ocean is not possible. On the weekend people party on the beach with speakers till 2-3 AM. So expect loud music and beach noise from 9 am-2am. Bring ear plugs, cause even the windows don’t filter out noise or bass vibrations. However it’s a great party vibe if you are here more for a party than relaxing.
The pool was full of screaming children the whole time so I couldn't even go in it. The whole hotel was very full, and it was all families with children. The place is very old and the staff were not friendly. I only had the option of all-inclusive but the lines in the restaurant were really long and the food was pretty bad. There is no room service and the room keys are the old metal kind. Aside from that, the room was a decent size, and the location is right on the beach.
Great location. Adults only pool was quiet. Clean large rooms.
One night stay. Room was not ready at check in. We were able to eat before check in. Lunch was good. Not enough beach chairs. A lot of locals on the beach in front of property. The hotel is steps from beach. Great location. Hotel is older. My room did not have the door chain lock nor the balcony door lock. The location is great, there a lot of cafes and foods near by. You can walk to everything.
A nice place to stay
Check in was really smooth. Everyone speaks decent English. I arrived early and they were able to check me in. Ocean view was very nice. The beach is just below so you're going to hear music and people on the beach. I enjoyed the sound of this. I'd stay here again.
Great place beautiful views front desk people very helpful
Great location
Overall was a good experience. The property was remodeled and looks new (ocean side). I guess the personnel should be more polite. One day before checking out our access cards were deactivated. At the lobby the manager said loudy to the assistant “they pay until tomorrow. Activate the cards back”. No apologies at all. They just gave us the cards back. Also the maid followed us to our room to be sure we will give her the used towels back before giving us new ones. A little rude….
Stayed in the junior adults suite, RM71 Great air conditioning, wifi good Small Nespresso machine with the small shot, only two capsules a day. Should b a regular machine so people can enjoy more coffee if they bring their own Free coffee down in lobby daily Room was spacious with great maid service daily Shower has hardly any pressure but has hot water Heard the music from nearby beachfront bars which we enjoyed from our spacious balcony. The location is absolutely Amazing! Adults only pool the way to go but drinks r expensive and weak Did not take part in all inclusive or other side of resort!!
The place is beautiful. The location is the best. Staff has no idea what they are doing although their heart is in the right place.
It was a great location. Several food options within easy walking distance. Wonderful view of the ocean.
Was nice view and comfortable
Great location on the beach. Walkable to everything. Shower drain backed up all 6 days. No hot water 2 of 6 days. Otherwise property was well kept. Room was clean.
Enjoyed our stay. Great location
Great location
Everyone was so friendly and the views are perfect!
This is a developing property. Staff are friendly and professional. Simply a wonderful time here. Bar hours close early. However the area lively and fun. Will stay again.
Great place, right in the middle of it all, friendly staff, we will be back !
The hotel is out of date
Nice view.
Love this place... I'll be back soon.
The Adult Only section was where I stayed, ocean facing suits; beautiful. Small print rules are a bit much. No outside guests allowed in your room. Any ‘stains’ you will be billed for, sheets or towels; anything broken you buy; don’t get in the elevator if you have wet feet or sand from the beach, no outside drinks or food outside your room; you can’t even bring your own bottle water or pop down to the beach while sitting on their chairs; and you must spend a minimum of $20 to sit in their chairs. Shower gel was empty on check-in; 2 am was too late to ask for more. Asked the next day and staff come with 6 packets of this bathroom hand soap not the shower gel I had requested. Good grief. Ordered a hamburger on the beach and the waiter asked me if I wanted it rare, medium rare medium or well done. I chose well done and it came raw in the middle. Staff took it back twice due and the second time I asked he not make a third time. Ordered a coke with it and had to remind the waiter long afterwards. The manager listened when I complained about it when I got the bill and they hadn’t even discounted it even a little bit. Not to make waves I said that’s fine just letting you know it wasn’t cooked. He then took a small amount off the bill for it. Little did I know, the bill went through at the original amount. I will file a dispute with Visa when I get the bill. Staff/manager said we couldn’t have bottle water or pop on the beach if it wasn’t from their hotel; but allowed local to do it
I had a great time great location staff was amazing & helpful walking distance to the beach & all the food spots
This hotel is located near everything. Hotel smells like mold and has mold spots on ceilings. Two days into trip, they decided to paint the ceiling!! The adult side pool was amazing and the view is beautiful! The only plus about this hotel is location, view, adult pool! Even with this beautiful view, I’d stay somewhere else next time.
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What guests love
Cleanliness
7.33/10Standard quality for this hotel tier.
Service
7.8/10The staff is very friendly and accommodating.
Location
6.84/10Standard quality for this hotel tier.
Room Quality
7.29/10Standard quality for this hotel tier.
Amenities
6.82/10Standard quality for this hotel tier.
Value for Money
6.28/10Standard quality for this hotel tier.
Food and Beverage
6.83/10Standard quality for this hotel tier.
Overall Experience
6.8/10The reviews indicate a positive experience overall.
Indulge in massages, body treatments, and facials at our full-service spa for a relaxing escape.
Savor international cuisine at Kenna, our beachfront restaurant with a pool view.
Worry-free stays with all-inclusive rates that cover meals, beverages, and select amenities.