Los Arcos Suites

Hotel confortable, muy bien situado y con buenas instalaciones

Las habitaciones están muy antiguas, con el baño especialmente muy antiguos y poco confortables

El lugar es cómodo y limpió

Excelente servicio

We where expecting what was said to be in room. We didn't have half of what was published.

I didn't like the false advertisement. Simply not ok.

Me gusto la cercanía a la playa y la zona en general, la alberca del hotel y la zona común, en especial la alberca de casa doña susana

he visitado los 3 hoteles, playa los arcos, casa doña susana y ahora los arcos suites y este esta muy descuidado, la habitación era la 306 las almohadas olian a humedad, el sofa cama era muy dificil de desdoblar la puerta del baño no cerraba bien por las bisagras y lo hinchado de la puerta, cuando llegamos parecia que no se habia hecho muy bien la limpieza tanto la mesa de la habitación como la de la terraza estaban muy sucias

I’m very quiet

Everything

Nice and quiet and a good location.

Getting a little worn and room key often did not worl.

The staff were really lovely, Antonio, on reception made me feel like we were already friends! He was so kind and helpful, had some great recommendations and made me feel right at home. As a solo traveller this is important! The pool was nice to chill out by, in the evenings it was very quiet and secluded. You have the use of all 3 hotels on the same block so one pool was great for mornings, one was great for the beach loungers and this was great for the evening. It was mostly clean with no bugs! Great location!

The rooms are simple and effective. Not cosy enough to spend much time in but perfect for sleeping and showering. Could be cleaner.... It was very expensive for what you got. I would happily stay again if it was less than 100 CAD a night, but it was too expensive at what it was

The breakfast buffet was excellent with a variety of different choices each day.

Nothing

all was fine

Pro's: Great location! 2 minute walk to main hotel and beach, used their pools and beach club (loungers and umbrella) Large room with sperate living and kitchen area. Pool was a good size and almost always empty. Aircon was fabulous. Service was magnificent. Staff were above and beyond friendly. Gold status got us free breakfast daily and 1 15 minute massage. Cons: Outside light usually on, room was pretty lit up even with curtain. Hotel is a bit dated but clean, bed was so-so comfy, manageable. Bugs in pool because of beautiful vine wall.. but would benefit from additional daily skimming throughout the day. No privacy doorhanger, and we gave the cleaning ladies a show ;)

Shops and restaurants all within walking distance

The hotel was in the malecón area so there were so many food options and had access to a beach. The hotel allows you to use seats on the beach as an included benefit. The food however was not good at all. So you will definitely need to purchase your own food off site. The drinks were also not good. The hotel could have been cleaner and we saw two small roaches in our room when we stayed. The proximity to everything is the big plus here.

Wonderful, kind, friendly staff at all of their locations. Great dining area for all inclusive. Good very good, traditional Mexican dishes. Pools are wonderful. In the heat of zona romantica.

I like everything

NO HOT WATER IN 4 DAYS, NO FOOD OR DRINKS AVAILABLE, YOU HAVE TO WALK TO THEIR OTHER HOTEL.. I PAID FOR "HAVE ALL INCLUSIVE " @ LEAST HAVE A MINI BAR, COFFEE@ ROOM . I AM DISSATISFIED

The property has a great location walking distance from the Malecón! The food was delicious and staff was very friendly!

Its very close to everything and a lot more quiet than the one by the beach.

We like the area the property is located in because of the ease of walking, location to the beach, and the food & drink options. The stay here was miserable due to the inattention of the front desk. I spoke to them on four different occasions (in the span of 3 days) about the AC in the room not working well. The weather during the majority of our stay was extremely warm and humid therefore this was not a minor issue. We compared our room to the rooms of others that traveled with us to verify that our AC was indeed not working correctly. I was told that the AC was checked and everything was good. This is not acceptable. We were there to vacation, we were not to waste our valuable time every day asking for the staff to address this issue. We do not recommend this property at all.

Loved the poolside bar

Great location, staff is helpful. Hotel has Mexican charm.

Our stay was good and as expected.

Hi this is josue from Beaumont ca ive stayed in varies hotels in the area this one is the worst of them all we got in sat 3 am because our flogyt was delayed i had changed hotels to this one because the location was better major mistake we get there at 3 am the lady at the front desk has an attitude from tje beginning i can tell she a huge b i explaned to her that the original reservation was for 4 people but chsntee hotels forgot to put for 3 people the reservstion was set up for 2 peoplr she said there was an up charge of 25.00 i psid extra 100 dollars i was soo tired i didnt want to argue with her then as we were out one night we came with a friend he was just droping us off and she waa like he cant come in rudly we explained he was jusr droping is off so i argued with her told her since we checked in she was rude and that i would ve speaking to management about her Then the next day my cousin and her friend he gets kicked out again that he coulnt be there period and then they went to the Beach were the hotel has an area for guest she again tols The guys that worked there to kick them out i was in schock i will never stay at this hotel again dont waste youre money the hotel had mold in the restroom ceiling and not updated didnt look Nothing like the pictures and to top it off extreme rules that were a little too much. This was for the location Los Arcos Suites there are two l Locations not The Beach one The Suites I sincerely hope that someone talks to that lady .

Good

The rooms were big and the bed was big and comfortable. It is an older hotel but it was clean and you can't beat the area. Close to the malecon and quite a few restaurants.

Very nice place and helpful people

Just the staff

There was cockroaches inside the room, Restroom was dirty had to leave the next morning of my first night because I was not comfortable at all. No parking lot requested a refund and they didn’t wanted to help me out

Love it

The staff it’s like a calm place compared to los arcos the main one

My family had a wonderful time staying here at Los Arcos suites. I loved our little balcony that overlooked the streets. The Staff was really friendly. We had access to Lowe’s Arcos resort. Had a wonderful there every morning. The cleaning ladies did a wonderful job every day.. super good location.

Front desk barred my friend from entering. This was disrespectful and humiliating.

Excellent location

Spacious rooms and very quiet. I really appreciated the kitchenette. Though the pool is smaller than Playa Los Arcos, it’s also much less crowded. So that was a plus! And you get all the same amenities as staying at Playa Los Arcos down the road.

Loved that it was right in the heart of downtown, walking distance to the beach, and so many good restaurants ans coffee shops closed by.

Nothing

I didn’t like the fact that room 408 has thick mold growing in the closet where the safe is. I didn’t like the fact that when we returned to the room there was a roach. I didn’t like the fact that on our first and only night there my daughter was woken up at 3am by a bed bug bite! Then we had to wait till 9am for the supervisor to get the credit machine to return our money, which we had to fight for because she only wanted to return what I had paid her there and not the deposit I had made through Expedia. We were so scared to go back in the room so we slept in the lawn chairs by the pool. FYI- look up every and any review you can on several websites! Not just Expedia. Luckily we booked another hotel on the spot which was 100 times better. And funny thing- one of their employees was aware of the problem but is not allowed to say so. And their other 2 locations have the same problem.

Great experience. Clean. Polite staff. Love the location. Right across the street from the beach

We only stayed there one night. It served its purpose but

Liked that it was on a dead end street. Furniture was old and outdated.

All around a great place.

Everything. The staff were extremely helpful and friendly. Room was very large. Cleaning service was ever day. Grounds were lovely and well taken care of.

Spent most of our time at Casa Dona Susana, the rooftop pool was great. Diana and Max were great hosts. Shout out to some of the bartenders at Los Arcos, Alexander, Angel, Victor, and Aaron are just like brothers, so funny and kind. The Mexican people are wonderful, treat you just like family.

older but nice. went all inclusive and were able to use the main resort for meals and the beach

No comment

Tv service was terrible

Staff was very nice and accommodating. Short walk to main hotel for all exclusive. Right across the street. Location felt safe and was well lit. Quick walk to the ocean.

I liked the area was so convent to everything. Bed was comfortable shower was good and had hot water. Pool area was great, lots of shaded areas for reading.

Very noisy construction all day until laye eveong. The rooms are very old with only a shower and toilet in the bathroom. The sink and mirror are in the kitche

Very walkable area. The hotel is well kept. We had a leak in my moms room and maintenance came up very quickly to resolve.

The private pool was quiet and comfy Guests also had access to two other pools and the main hotel's restaurant. A few steps out of the quiet area, lots of restaurants and shops were easy walking distance away.

We stayed in one of the smaller hotels which are part of the larger resort hotel complex. It was a little dated and needed some upgrade. A bit of a musty smell to the apartment but overall actually it was nice and roomy. The shower was really small. If you have children, it would be nice to stay in this side hotel because it had its own little pool and wasn’t as busy as the main pool in the big hotel, which is probably nicer, but also busier with a lot of more adults. The staff are great and really helpful. Overall, I did really like the hotel. If you get the all inclusive, dining and drinks, the food is really good. You have to walk about half a block, which is not a problem to get to the main hotel for the food. I thought it was really good. Quite a bit of variety and choices of things. Overall, I would definitely recommend Los Arcos. I wasn’t super impressed with the room, but I think there’s a whole variety of rooms in the resort because there’s three different hotels and we were in a side hotel which is probably not as upgraded as the main hotel.

Quiet, yet close to the beach and restaurants. Felt very safe and found the staff very helpful. Would love to have morning coffee in the room.

Easy check in minus the fact that we had to pay $25 extra per night since I only selected one traveler instead of two. I've never had issues with this at any other stay. We did recieve 2 days of free breakfasts and 1x15 minute massage (for only 1 person), but other than that I still don't fully get the need for the extra charge. The hotel itself was good, out dated, and issue as previously mentioned, but good. Cleanliness was great, location was perfect. Very quiet and at the end of a street so no passing cars. Also very walkable, two minutes from beach. Recommended, and also recommended you check your travel count because they if not, they will and charge for it.

Great location and service, the only thing is that rooms and furniture are very old and outdated.

Very nice one bdrm unit. Also had a small view of the water at the end of the street. Lovely, tasty breakfast every morning because we were VIP. Unexpected perk. Overall a very nice stay. All the folks who worked there were very nice, friendly and helpful

We have stayed at Los Arcos Suites many times and contiue to enjoy its convenient location in the Romantic Zone. The property may not be brand new butvit is clean and well taken care of

I had mistaken the property with “Playa “ Los arcos on the beach. I arrived at the “playa” property to find my reservations a couple blocks away. They were able to accommodate us at a higher price. A bit confusing, and apparently it happens often.

The bed was quite hard and the furniture was old bordering on antique. Needs updating. On the upside the staff was 5 star. The location was amazing. But again we actually stayed at a sister property

Great hotel in an excellent location!! Perfect spot, steps from the ocean and the malecon.

Centrally located to all the bars and restaurants. Very nice staff and a very good breakfast buffet across the street.

Location was good

Dated. Needed maintenance

Friendly staff quiet surroundings

Property was clean close by everything quiet and great large rooms, Staff was very friendly and went above and beyond on everything

We have stayed there for 20 years and the front desk people never seem to remember... all the portes remember us.

Staff nd all inclusive buffet amazing

Our stay here was not what we had hoped. The condition of the general areas were just fine but our room condition was in need of a serious update. Also this area is not really appropriate for family's because of the overwhelming number of alternative lifestyle tourists. The staff was very friendly and accommodating.

Charged unnecessary amount of times

Was fine its old hotels more for people older than kids

Staff was great and location in the middle of the downtown

Beautiful

rooms were nice and big and clean but could use some updating. Pool area was nice and shaded and not crowded . Great breakfast included at Playa los Arcos across the street and we enjoyed our free 15 minute massage there too which was a nice perk. Bed was a bit hard but still comfortable enough. Rooms were quiet with good aircon. They gave us 2 bottles of water each day which was nice.

Safe, secure, quiet, responsible and close to everything that Old Vallarta (Romántico District) has to offer.

Plumbing issues a problem

Need to be careful with flushing the toilet, old plumbing system. Location convenient and staff attentive

Close to central

Nice place overall. But the furnishings and the rooms need a serious update. No bar, no food, no hot tub and are unable to use the other properties pool. Did all-inclusive but had to walk to a different hotel every time i needed a drink and food.

The staff at this property were extremely kind and helpful. They were responsive to questions and provided guidance on the surrounding area.

Location is good. Sister hotel Los Arcos is excellent on the beach.

Staff were very accommodating. Close to everything in the romantic zone

The hotel is well located and close to the main hotel Playa Los Arcos. It needs renovation and doesn't come close to the service and joy of Playa. The biggest issue we had was that housekeeping never got the message that there were 3 of us in the room. We also got conflicting information from the front desk about check out time. We'll try to avoid this hotel in the future.

It was nice that we could store our bags and use the facilities after checkout until we were getting picked up a few hours later. It’s a great location for walking around and the beach club is great to have as an option.

Second stay at this property, around 10 stays with the sister property. Great location - always a reliable stay. The suites could use an update.

We stay at Los Arcos everytime we go to PV. It is the best location there is. You are right in the middle of old town, you can walk to bars and restaurants, you can easily walk to the Malecon. The pool is fantastic, they do have an adults only pool as well. It's right on the beach, and they do serve drinks down there. This time the main hotel was full, so we stayed at Los Arcos Suites, but it is just across the street and half a block up. We could walk to the pool/dining in less than 5 minutes. There is another pool at Los Arcos Suites, but it's very quiet, and no bar over there. The staff is always SO accomodating and friendly. The food is great. Even tho it's a buffet, it does vary from day to day, so you don't get sick of eating the same stuff everyday. It's a $10 uber ride from the airport, you do have to walk across the pedestrian bridge from the airport to get uber from the airport, but uber from hotel to airport arrived in 2 minutes and again was only $10. A cab ride is $40. Miguel on the beach was an amazing server! 5 stars will definitely stay again and again!

As a VIP member, they let me use the pools at the other hotels. Great price on the all-inclusive and stay in general. Staff was excellent across the board. Definitely staying there again and again as I had many times now.

😘

This property was very clean and the rooms were spacious. We had breakfast each morning at the playa arcos hotel. The food was delicious and the staff was very friendly and helpful (especially Miguel who served us at mi pueblito restaurant and at the beach all 3 days we were there. )

Price

I get this hotel is in Old Town. It could use updates and better maintenance in general. Nothing special and internet was horrible. Not secured and always warnings not to trust or sign in to websites where cc info was stored. Definitely will look elsewhere on my next trip to Puerto Vallarta.

We stayed at this location twice once on the way to Peru from Canada and another back to Canada. It was a nice location. Staff was friendly. It probably was a little more than what I would normally pay but since it was only a couple of night during a layover. It was fine. Nonetheless, it was still a nice location.

It was a little too expensive. We had to book a second night on the way to Peru as one of our flights did not line up, and it costed us significantly more almost the same amount as it would’ve for one night all inclusive.

Quiet property with beautiful pool. Staff was very helpful and nice. Super clean.

Air conditioning could use updating.

Didn't like staying at upgraded suite with no food access or bar services. You have to walk a block at main Hotel. Got free dinner but was never told they owned two other restaurants we could choose from.

Great hotel, great location

Staff were super friendly and helpful. Hotel location is excellent! We shall return.

Proximity to the beach and restaurants, housekeeping staff who worked very hard to maintain a clean environment.

The hotel management did not respond to emails before I arrived requesting an upgrade. The upgrade came with an additional cost that in hindsight was not worth the value. The hotel advertises "seaview". The surrounding buildings block most of the view. Also, the charge of $18. (US) for breakfast was not refundable, if not used.

Los arcos pool was sadly closed during my whole stay. They did give me access to the main hotel for breakfast and pool access