Jumeirah Burj Al Arab Dubai

The rooms were clean. Breakfast could have more variety

Amazing. We got a great half board package which included Michelin star restaurants. The only complaint is the pool is in dire need of refurbishment. There were many cracked tiles and rust staining which was really out of place for such a beautiful property.

Only item is that your wireless chargers in the room are dated and most parts don’t work. Only one of the usb ports on one charging station worked. Funny for a place that is 7stars and that for the rest is very ontop of it all. There is the Marina district about 20 min drive that is nice place to stay as well with a large variety of places in its vicinity. But I did truly enjoy my stay.

Amazing hotel

Speechless, no words to describe the experience Everything is 7 starts but the excellence, kindness and profesional of every single person working in the property is 10 starts Special our butler Nas , who gave us special welcome for our anniversary with a delicious chocolate mousse cake and prepared our hot tub with bubbles for our after dinner Breakfast is amazing and all restaurant in the property are amazing Absolutely wortly , best hotel ever !!! Chic , sophisticated, but still feel home I will be back very shortly !!

Amazing place 🙌

My stay in the two-floor luxury suite was exceptional. The space is large and very well designed, giving both the comfort of home and the professionalism needed for business travel. The separation of the two floors made it easy to balance work and rest, and the suite had all the modern amenities I required. The staff were attentive and responsive, and the service exceeded expectations. This property combines luxury, convenience, and a professional environment perfect for business travelers or anyone seeking a high-end experience.

Good place. Quiet and spacious. Will be back.

Our stay at the Burj Al Arab Jumeirah was truly unforgettable. From the moment we arrived, we were warmly welcomed by the incredibly pleasant and kind staff, who made every effort to ensure our comfort and satisfaction throughout the stay. The hotel itself is the epitome of luxury, yet it still manages to feel surprisingly cozy and inviting. Every detail—from the immaculate suites to the personalized service—reflects the highest standards of hospitality. We especially appreciated the attentiveness of the staff, who were always ready with a warm smile and genuine willingness to help. Whether you’re visiting for a special occasion or simply to indulge, the Burj Al Arab offers an experience that feels both grand and personal. Highly recommended!

Amazing stay!

Just perfect

Beautiful

Awesome from first getting there. Our stay in this luxurious hotel was the best , and also all of the staff was super kind and nice.

I knew the property was kind of dated going in, but I wanted the 90’s Arabic feeling so I was ok with it. Their self proclaimed 7 star status is maybe as dated as the bathrooms though. The wear and tear on carpets, exposed electric wiring on the way to the pool and buckling trex decking on the pool edge makes it feel less than a 5 star, especially for the price. The staff was very friendly, the pool area is really nice and beach is a short golf cart ride away with calm beautiful water and a striking view of the hotel, so overall, I do recommend staying here.

My wife and I first stayed at the Burj Al Arab in July 2006. Back then, it was without question the most impressive hotel in the world, from the iconic sail, shaped design to the luxurious interior, unmatched service, and thoughtful in-room souvenirs. One of the highlights was the personalized attention: we had a butler on our floor available at all times, and staff were stationed throughout the hotel, offering dates and assistance with a genuine sense of hospitality. It felt like every detail was curated to make you feel like royalty. Returning nearly 20 years later, our experience was still pleasant, but the magic wasn’t quite the same. While the hotel remains architecturally stunning and the service is still high by most standards, it now feels like it needs a refresh , both in design and service dynamics. The interiors haven’t evolved much and now appear a bit dated, especially compared to other modern luxury hotels around the world. Small service details fell short: for instance, we planned to visit the Sky Bar but found it closed, and the alternative bar closed just minutes after we arrived, something that would never have happened back in 2006. To be clear, the Burj Al Arab still offers an exceptional experience, but it no longer feels like the best hotel in the world , at least not in the way it once did. For those who’ve never been, it will still dazzle. For those returning with memories of its golden era, it may feel like it’s time for a new chapter in its legacy

Double floor suite is fantastic! And service is beyond any expectations!

The best experience of my life, very friendly staff, everything excellent

The best hotel we have ever stayed in truly amazing. Our expectation was exceed and every point. We will be back again soon.

Everything was amazing!

Awesome place

Excellent service.

Best stay that I have ever had in all of my travels!

We went to celebrate our anniversary and they did nothing for us, there was no extra touch from them to make a special stay for us. Only at the end because I told them they brought a cake. The staff seem very new and the service of them was not to the standards of Burj Al Arab, at the reception specially they seem completely inexperienced

Customer service top class

This is our second stay at the Burj and it is amazing every time! Check in is fast and efficient, rooms are spacious clean with great amenities. Great butler service, room service is quick and delicious. Breakfast is great and service is top notch.

We had a super relaxing stay. We were looked after superbly by all staff bar one. She barge in the lift and went up despite our lift travelling downwards. The hotel is now 20 years old and shows in some places but this did not detract from the opulence and service with a smile. The bedding and bed was pure luxury. Looking forward to returning!

Amazing hotel very good service

Clean property,service at the pool not the best.

Excellent

A nice experience.

It's an amazing place

Everything was fantastic. Dreaming of coming back.

Definitly best service in the world , everything is on point.

Fabulous hotel and even better with the swimming pool and facilities at the rear of the hotel compared to last time.

Excellent

It was amazing experience. Enjoyed every moment.

Most amazing hotel ever.

Excellent stay here!

Excellent all the way in all aspects.

Burj Al Arab is really the best worldwide hotel. This is why many people call this hotel 7 stars. Despite the high price, it is worthy all. Rooms are amazing, unforgettable, super comfortable, huge size, and with great views around. Restaurants are at top world quality. Breakfast buffet by the sea was the best we have been, with a high personalized attention, with almost all “a la carte”. You really feel like a”king” in this hotel. We will recommend it to friends, family members, and everybody else. No one could be better! We want to highlight the attention we received from Ulises at front desk since the beginning to the end of the stay. He was all the time pending on our needs and wishes. Everything with him ran smoothly and fast. Thanks a lot Ulises, we won’t forget you. Our butler, Mr. Abhinav, did an excellent job since our arrival at floor 20th. He was pending on all for us. Bottom line, we don’t think that there is another hotel better than Burj Al Arab worldwide. Thanks.

I just need to complain about the front gate security, no help ! I was there with a tour bus send us there at the date of check in hotel, after loaded my luggages and standing outside hotel for almost 40mins under the sun and ask for security to help to call to get in with luggage’s but nobody care!

Amazing service . Especially from Dior and Fraser at breakfast . Dinner had its highs and lows . Room breathtaking and very comfortable

I paid for a panoramic suite and they gave me an “upgrade” to a 2 bedroom suite which is definitely not what I wanted! I only have 2 people so it’s totally unnecessary to give me 2 bedrooms. I wanted the floor to ceiling view which is why I booked the panoramic suite. We checked in at around 1:30pm and clearly declined the “upgrade”, yet they failed to give us the original panoramic suite we booked. They have other people checking in after us and still got the panoramic room. The staff did not check with those people to see if they wanted upgrade instead. I know because my friend checked in 1 hour after me and still got the panoramic suite and the staff didn’t ask them to give them the upgrade (not that they wanted it), but my point was the staff did not try to fix the problem! They just forced us to accept a room we didn’t want and just comp our meals. But I’m not here for free meals! I feel like the staff did nothing trying to give us our original room back! Plus for a hotel with such high prestige, it should not overbook the room! Initially they said our room had “issues”, then later slipped and said they tried to get our room back but couldn’t! So obviously they gave my room to someone else! We wasted several hours trying to resolve this thus couldn’t enjoy the hotel as much as we had hoped. I am very disappointed with the staff and management!

Nice hotel

Staying at this hotel was a truly unique experience. We had a duplex suite, with lots of amenities. The upstairs bathroom had a whirlpool bathtub in addition to a great shower. The breakfast buffet was extensive and delicious. The staff, at all stages of our stay, were polite and engaging.

Very nice place

A first rate hotel and worth it’s 7 star rating

The best

Excellent Hotel. Great service. Check in process could be better for this level hotel. Staff and service excellent. Would definitely like to go back and recommend to friends and family.

A great experience from start to finish. From checking in to checking out. The staff could not do enough for you. Food quality was exceptional. This was our second visit and will definitely be going back again.

Me and my boyfriend visit for the first time dubai and stayed in this hotel for his birthday and OMG it was definitely better than expected. An unreal experience and it was definitely the most beautiful suite and hotel I have ever stayed in. Staff was great, easy and fast to check in, everything was just perfect. Hotel is definitely a 7 star!

Amazing, amazing , amazing. Hospitality and amenities were beyond 5 stars. Speechless

No wonder it is a 7 star hotel. It should be a 100 star hotel. Wow.

The property itself is unique, the staff and their services are all excellent! The best of the best!

No wonder it is a 7 star hotel.

The best hotel ever!!!

It’s huge but some stuff are not available for a 7 star hotel

The Burj Al Arab is an iconic hotel, offering the perfect getaway with its luxurious suites, stunning views, and personalized butler service, making it a once-in-a-lifetime experience that was truly worth it! We felt like royalty from the moment we entered to the moment we left!

Would like to have the room earlier

Amazing!

Good. Took the tour prior as well. Parking takes time to retrieve car. Not a kid friendly hotel. Pools and most restaurants are not for kids. Better for couples

A truly amazing experience. Thank you to Ulysses for greeting me upon arrival and showing me around. All the staff were amazing, food was excellent, service was out of this world and let’s not forget the suites. Wish I could spend more nights there. Would love to go back again. Thank you to everybody for making my dream come true!

A truly amazing experience. Thank you to Ulysses for greeting me upon arrival and showing me around. All the staff were amazing, food was excellent, service was out of this world and let’s not forget the suites. Wish I could spend more nights there. Every penny was worth it! Would love to go back again. Thank you to everybody for making my dream come true!

Amazing! 7 stars indeed.

Great everything

Very nice hotel to stay

Very nice hotel definately above average i Dubai

The rooms are incredible. It has been the best hotel i have stayed at.

Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach. Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.

Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work

Hospitality was very good.

Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.

Hotel worth every star. Staff is incredibly helpful, with every language spoken that could be imagined, diversity in very much appreciated. We had family visiting and process was smooth and straightforward. Floor concierge went above and beyond to assure we had everything needed and felt comfortable, with response time within minutes. Breakfast was delicious. We certainly will come back.

Very comfortable furniture, well designed, variety of restaurants, gold cappuccino. Service at check in was terrible. Varvara was rude and ignorant. We asked for a quiet room away from elevator numerous times, but she was arguing with us trying to assure that there is no noise from elevator. She put us into a room by elevator that we had to change later.

Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time

So beautiful but the alcohol drinks are so expensive 80 us$ for a glass of champagne 50 to 60 for a Martini

Alles war einfach unbeschreiblich das beste Hotel das wir je besucht haben der Service Sauberkeit alles nicht zu beschreiben

Once is enough

Have stayed previously, so you know what you are getting, fantastic service as always, especially from Tariq who looked after us,

BAA lives to its reputation,it has unique and distinct flavor. From arrival to departure the process was smooth and efficient.

We had an amazing stay at Burj Al Arab's panoramic suite! The Rolls Royce pick-up and city tour were luxurious, and our concierge made check-in a breeze. The view from our room surpassed expectations, and the amenities added to the exquisite experience. December offered fantastic outdoor options, including pools, the beach, and Wild Wadi’s Waterpark. The Talise Spa's Royal Rose Journey massage was a highlight. However, a small setback occurred at Al Muntaha restaurant, as it doesn't allow children under 8, impacting our anniversary plans. We opted for La Perle's show instead, a mesmerizing substitute. Despite this hiccup, our stay was exceptional. We rate it 5 stars, grateful for the helpful staff. Planning a return for a milestone celebration – Burj Al Arab stands out among luxury resorts, highly recommended for an extraordinary stay!

It was good stay. I have been in better hotels than this if compared.

Working staff are good.but front staff are not professional. Maybe i expected 7 star service quality.

Staff is very friendly. The hotel is definitely shlwing its age. Especially in the room. Definiwell overrated. “been there, done that ” kind of hotel. Many other resorts ib dubai are far superior .

Honestly the worse hotel I’ve ever stayed in and I’ve stayed in so many hotels the start to finish it was a nitemare please don’t be fooled by this hotel it’s joke

When you walk through the door the service is 7 Stars and all the staff were amazing to the Butler on 2nd floor to the buggy driver Dharamjit, to Sal Team Nitish and all his team were all amazing to the breakfast team thank you Team

This was our third stay here. The property is fabulous although rooms are looking a little tired and dated now. The room amenities were certainly much better and more luxurious on our previous two visits, in 2017 and 2019. This time there was no luxury, complimentary, beach bag waiting for us in the room, nor was there a box of dates and bottle of wine. There was still a lovely 50mm bottle of eau de toilette in the bathroom but the shower cap, toothbrush and other amenities were all far inferior to the last visits. On a positive side the new beach front Sal restaurant was fabulous with great staff. The pool area staff were also all very friendly and helpful. More negatives: There were definitely too many people from outside around the pool. It used to be for the exclusive use of guests with just a few outsiders allowed in. It is definitely the place to go if you are into instagram. We are not. Most people in the pool were filming themselves on their phones rather than swimming. We were not allowed to use a normal camera as it was deemed too intrusive. Rather ironic in view of the fact that most people were videoing everything on their phones. It is also the place to go if you are into Botox and very skimpy swimwear! We are not. Would we return to this hotel? Probably not unless it has a complete refurb. Rumours around are that it will close soon for a complete refurb. If you want real luxury, stay at the Atlantis, the Royal. We had 3 nights there too..fabulous!

Amazing hotel with excellent service. Our stay was beyond expectations. Thanks Jumeirah

I spent my birthday here and the staff was AMAZING. I felt so welcomed and accommodated and truly loved every minute of it — special thanks to Lucas from the front desk for giving such a warm welcome and tour of the hotel room. The staff truly were some of the kindest people that went out of their way to surprise me and make sure I enjoyed my birthday. Truly worth every penny and cannot recommend it enough!

All services, including butlers and communication, are outstanding. The hotel offered complimentary bottle water, chocolate, skin care products, camel riding and many many more. We were there to celebrate our 35-year anniversary, and a little extra made a huge difference.

The service start from the first step you get in, but when the moment you check out, sorry nobody would bother you:=(

Love it😍 definitely recomended

All perfect

Definitely 7 star service!

The staff at check-in and registration including the manager of that division are absolutely incompetent if not useless. The rest of customer facing staff are outstanding, Omar provided us with world class service. I stayed at the Royal Atlantis the week before checking into Burj-Alarab and I felt like I downgraded.

Everything is unique. The staff are out of this world.

Burj Al Arab has been a bucket list item for nearly 20 years of my life. As I had never stayed in such a luxurious hotel in my life, I was extremely nervous. However, from the moment I arrived, the staff put my mind at ease and made the experience seem as if I were among friends rather than hotel staff: the 14th floor staff are truly positively outgoing people and their attention to detail was spot on. Roger, the head of concierge is a true sweetheart and helped me navigate a situation that arose due to a staff miscommunication and went above and beyond to make certain I got to see Burj Khalifa. While the hotel and accommodations make Burj Al Arab iconic, it’s staff is what makes it legendary! Thanks to all.

Excellent hotel

Very good! Thanks

Bad stay