Hotel Castillo Huatulco & Beach Club

Todo

Todo ok

La comida.

Puede haber mas variedad de shows.

La comida, el bar ,su música 🎶 la atención del personal muy amables

La atención del personal en general es muy cordial, La organización para los alimentos es buena asi como la calidad de los mismos. Limpieza.

No hay señal de Wi‑Fi en las habitaciones, habilitar un área para ejercicios.

Desayuno muy completo, la comida rica pero menos opciones. El club de playa bien pero deberían dejar el horario más amplio que cierren más tarde

En cuanto a servicio algunos del personal les falta actitud de servicio

La ubicación y su club de playa. La limpieza de las habitaciones está bien, aunque ya hace falta mantenimiento en algunas zonas.

El servicio del personal, les hace falta capacitación. La comida, no es nada buena.

TIENE BUENA HUBICACION, CAMAS COMODAS, EN GENERAL BUEN SERVICIO

QUE LA ALBERCA PRINCIPAL EN EL HOTEL NO ESTABA FUNCIONANDO, LA COMIDA MUY POCA VARIEDAD, Y PARTE DEL PERSONAL NO MUY AMABLE

El precio es acorde a lo que ofrecen, la verdad no me di a la tarea a buscar mas del hotel y el tema de la alberca que estan arreglando, si lo huiebiera checado mejor o poenr atenció a ese detalle que si lo comentan, a lo mejor si hubiera cambiado de opción porque hay otro por el mismo precio si ese detalle o bajarle mas el precio por ese detalle

Eso de la alberca y de lo de los snacks que te los dan al mismo tiempo de la comida, y pues no como en otros all inclusive

Estuvo muy bien todo, lo unico malo fue lo de la alberca, me toco en remodelacion

Todo porque la comida estaba muy buena y la atención también , los meseros muy amables , la bebida y todo me la pase muy bien

Que no había alberca en el hotel porque estaba en construcción y en el club estaba perfecta la alberca

Location is great and beach club and transportation to it was great

Was under renovation and is very dated and not very clean.

Me encantó la comida

Todo me gustó

El club de playa

Mucho ruido porque en todo el dia tenían personal de construcción con maquinas y la comida no muy agradable

La comida es muy rica.

En el buffet oriental el arroz demasiado salado para mí gusto 🫣.

Esta muy limpio el.hotel y su atención es excelente 👌

Q solo tiene una alberca en el club de playa y q los snacks están a partir de la 1 tanto en el hotel como en el club de playa, sería bueno q tuvieran en ese lapso de tiempo fruta fresca

Tienen que mejorar mucho en instalaciones y limpieza del lugar . En comidas también

"Solo el club de playa" que tenia transporte

Que en temporada alta y casi lleno el hotel , la alberca la estuvieran arreglando y dándole mantenimiento; creo que debería haber horarios y fechas. Que el buffet lo sirvan en el salón , no en un restaurante. El personal de meseros donde sirven el buffet descortés y no atienden lo básico . Me parece mucho el costo para lo que realmente ofrece el hotel ..

El perdonal

Las actividades en el bar son muy ruidosas

Los espectáculos y las instalaciones muy bien

La comida del buffet no es muy variada

Su precio accesible.

Que la alberca estaba sucia y no contaba con camastros disponibles. La terraza tambien estaba sucia y tenia una caida de agua.

It was an authentic Mexican experience. We enjoyed the location, easy walking to beaches, shops and the main town of La Crucecita or a brief and inexpensive taxi ride Very safe!! The front hotel staff were always ready to help and answer your questions and always greeted you with a smile. ALL of the male dining room servers were fabulous, always there with a smile to greet you, coming to the table with coffee or asking if there was anything else, they were great! The bar staff were also very good and always ready to mix you your drink of choice. The hotel was always very clean.

The female dining room servers left very much to be desired. If we sat in their section, it would be 10-15 minutes before they helped you and then it was mostly because you were finally able to catch their attention. There never was a smile or offer for more coffee, we always had to get their attention and then, maybe you would get coffee or help, or it would be after they would decide to clean other tables and help others. They were not at all pleasant. We would recommend NOT sitting where they are serving. There was quite a bit of hotel renovating happening so it could get quite noisy at times.

El club Beach. La habitación grande, con un hermoso balcon

La piscina del hotel

Limpio ,excelente atención de todo el personal y el servicio al club de playa puntual y muy agradable.

Quizá la repeticion de platillo en los bufets

Cleanliness. Good size of restaurants.

No wifi in the room. Had food poisoning one day. Not enough area with shadow for everyone on the beach or pool. Air conditioning wasn’t cooling enough

La atención del personal es excepcional. Todos son muy amables

Todo es perfecto por el precio me quedé muy conforme 🙂

Very friendly staff

Todo es excepcional, sin duda volvería a reservar

Atención del personal

El baño no tiene extractor, es un hotel muy viejo y muy caro el precio y ni siquiera tiene un buen desayuno que va incluido en ese precio.

La comida, y mi habitación

Estuve en la suite 332 y el cuarto de arriba no tuvo espejo, y el wifi es deficiente. La alberca muy pequeña

La atención personal, de los empleados

La comida

Nice hotel and beach club. I enjoyed everything very much. Friendly staff. Clean rooms.

Las comidas estubieron ricas.

La atencion en El restauran algunas personas no te atienden Bien especialmente en El grill les preguntas Algo y como que se molestan y andan con caras de malos amigos pero se acerca un gringo y la sonrisa de oreja a oreja y para pedir servilletas solo dos de Las mas pequeñae

Todo está excelente.

Fue poca mi estancia

El evento fin de año

El agua en la regadera nunca estuvo caliente

Todo

The location was great The food was adequate & fresh Loved the Beach Club

No coffee station to help yourself

Todo en general

No tener cafetera en la habitación y tener que esperar hasta las 7 que abren el restaurat para poder tomar cafe

Great!

No fridge in room.☹️

Location

Strong odour in the room

Location, parking, nightly entertainment and helpful staff.

Somewhat small room and little cupboard space. The A/C was noisy and kept starting up with a clunk. One bed was squeaky and distubed my partner when I turned over during the night.

Las instalaciones y la atención de su personal

The food was amazing and the Oaxacan coffee

Los azulejos de la alberca eran filosos y me cortaron ligeramente los pies

Los desayunos y las cenas increíbles la comida en el club de playa le falta más variedad

Debería aver bar en aria de alberca porque uno tiene que hir asta el lobby para hir por una bebida ya sea un trago o una soda o una simple agua y si andas mojada porque estás en la alberca tienes que hir asta el bar de adentro o que hubiera meseros en aria de alberca como en el club de playa

La ubicación, limpieza, amenidades servicios de todo el personal, comodidad fue exelente

Restaurante con varios platillos Pero el sazón no era bueno se notaba que lo que sobraba le daban otra vista para sacarlo nuevamente y por lo tanto llegaba con poco sabor a veces salado. El aire acondicionado no tenía control remoto, es una perilla en la pared.

Los postres de las noches tematicas

Que se acabó el helado y no volvieron a surtir

LOS SERVICIOS DEL HOTEL

ME DIERON UNA HABITACION MUY ENCERRADA, CASI ALFINAL DEL EDIFICIO, LA PENULTIMA NOCHE HUBO UNA TORMENTA Y SE METIO EL AGUA DEL JARDIN, MOJO ALGUNAS COSAS, PERO NO PASO A MAS.

Food is really good.i liked the concept of different menu for dinner..... beach club was good and access was also very good. friendly and warm staffs

parking.. would have been good if it would be covered parking. Lunch; going to beach club for lunch it has pro and cons

El club de playa, la habitación amplia y que tienen plan todo incluído.

Una excelente opcion si te hospedas en familia. Fui con mi pareja y tuvimos una muy buena experiencia de igual manera . Los alimentos y bebidas no tan variadas pero la comida es rica , la atención del personal muy buena. El club de playa es lo mejor a mi parecer ya que hay mas espacio para divertirse.

En mi caso , la cantidad de niños que hay en las instalaciones ya que es un hotel familiar y economico en relación a lo que ofrece . Aunque por un poco más puede haber opciones all inclusive mejores. En general Bien.

Terrible

La atención en el lobby y la limpieza son excelentes son muy amables

El servicio en el club de playa no es bueno nos ignoraron por otra familia que se ve que era cliente frecuente

La comida excelente

Le falta limpieza abundantes moscas negras

Muy bien

Instalar más sillas en el lobby, son insuficientes para la cantidad de huéspedes

I like the care to detail. Host very kind and diligent . The food was exceptional. Great Sazon, cultural, variety and presentation. The private beach and lunch . A unique view, while watching and drinking. Pool clean and warm Mrs. Arroyo

I think the personnel were being overwhelmed, under paid, but kind and very presentable, clean, and always being very servant.

The beach club is nice and the driver from the transportation to the beach club is very attentive. Most of the staff is helpful. The rooms are very clean. Free parking. There are many good people working here and very friendly. Very nice beach at the Beach Club.

I would start saying that I want to give the place 8 points, because the staff is amazing, but comparing it to other stays in the region I felt it was under these. The location of the hotel is not amazing. I feel that without a car you are really stuck to the hotel facilities. Tha A/C in the room is kind of old and noisy. They make you put a bracelet, so that THEY can identify who is a guest and what type of guest, so by wearing it, we are doing them a favor, but it was a very low quality bracelet and it got loose and I lost it, they wanted me to pay 25$ for me to replace it, which I found hilarious and rejected and finally gave it to me for free. Obviously! So I felt that they were trying just to get money for any reason. I think for the price, the value of stay is not worth it. When I booked it at that price point, I was expecting better quality of stay. The dining at the main site is very low quality and expensive. In such hot weather locations, you would expect to have a mini fridge in the room, which there isn't. Ventilation in the bathroom is very bad.

The room was very clean, service was great, food was good. The beach club was very good with a pool and great lunch availability. The ocean at the beach club is not swimmable due to permanent red flags for rip tide. We had a great time.

Location and amenities

A bit old and the beds are not good

Food was pretty good for the price, beach club was nice, nice beach as well and decent enough pool. All inclusive drinks were standard and good

Wifi was awful in the rooms.

Excellent location right in Santa Cruz. Huatulco is very safe. Hotel has separate beach club. Smaller boutique type hotel close to everything. Food was fine no a la cartes just buffet but they create lots of variety. Not your typical all inclusive . Sort of like a boutique hotel with free drinks and food. If you think of it like that . We like it . Not a five star hotel but didn’t claim to be either. Like a 3 star at home. It was clean, the staff were attentive and very helpful

El transporte del hotel al club de playa y el club de playa

La conexión wifi.

Over all decent. My review is very limited as I never used the beach club, and only used the restaurant for 3 breakfast meals. I used Castillo as a hub. There are way too many other options for meals, beaches, etc. to go to. The staff was nice. My room was clean. They need to change the carpet in the elevators because they are full of mould. Just climb the stairs and all is good.

Our room was quiet, clean and had a view of the garden area, a small balcony was included. The staff were the best part of our stay they were always smiling and happy to help from Anna at the front desk to our favourite cleaners, shuttle drivers, servers as well as the concierge. All of our inquiries were answered and any issues were immediately taken care of. The food was okay, we did not go hungry. The beach club was a nice bonus however, located on a beautiful beach swimming in the ocean was risky most days but the view was incredible including seeing whales some days. The pool was clean and relaxing and the hotel shuttle was a big bonus. The hotel location is great, walk to Santa Cruise beach or shops or a quick trip in a taxi to La Cruceta for more restaurants and shops. Don’t forget to tip the staff. At times it was difficult to get smaller bills from the front desk, we were more successful asking the servers to make change.

Nos gustó todo,desde la entrada al Catillo su fachada impresionable.desde que se baja uno de automóvil…te reciben con una sonrisa agradable .bajansdo el equipaje acomodándo todo muy bien en el carrito de carga Luego en front desk la persona que nos Atendio Hazsiel Burn professional Luego nos impacto la Amabilidad en el club la playa el profesionalismo de José (mesero) gracias mil gracias Omg les Recomiendo la habitación 332 Hasta pronto Los desayunos buffet. Las cenas show todo todo muy lindoooo

the staff at this property was second to none. The beach club was a pleasant surprise it was a beautiful setting! The all inclusive meals were ample and the cleanliness of this property was top notch all the housekeeping staff were very efficient and accommodated any need that may arise.

the Breakfast did not open until 7 am which was fine , but no access to coffee earlier than 7am is a long wait if you are an early riser. perhaps a lobby coffee machine or in room coffee makers would be a good option.

Quaint Hotel, I never have stayed anywhere cleaner. Nice common areas, pretty landscape,and the beach club is beautiful, complete with a shuttle service approx every 1/2 hr to and from the hotel. Every member of the staff are friendly and helpful

Staff were great and hotel was close to amenities. The beach club was very nice with transportation provided by the hotel.

We enjoyed our stay! If you want to a smaller venue in an older Mexican building the try Hotel Castillo. If you want Americanized luxury then this is not for you. Rooms are basic but functional and clean. Staff are friendly, the pool is great. The beach club is good, although the entertainment was not very good. They couldn’t read the audience!

Love this place! The staff are helpful and kind, the facilities are clean and well kept. Great location and comfortable surroundings. Some of the “extra” furniture is a bit dated but otherwise clean and functional. Genuinely enjoyed my stay here. Definitely will return

Location

Everyone very helpful

A perfect family resort, though we realized we are probably not resort travelers. All inclusive means buffet food, which is as good as can be implied and unlimited beverages, though i doubt there was ever much alcohol in any of the drinks. But thats individual taste. Our only real issue was, even though we had booked months in advance, we were given the worst room in the hotel, at the farthest end of the hall, on the ground floor and sticking up against the main street, complete with party buses going by until midnight. When we asked to change, we were told they were sold out, but in the morning we could see. The next morning we were told, yes they could move us to a garden or pool view. But we would have to pack, move out and leave our bags until 4p with no room until then. At 4p we returned. This time they gave us a room over looking the parking lot courtyard and where the main exhaust fans for the kitchen and AC system blated away. After complaining again, we were finally given a room with 2 double beds, we had booked a queen, overlooking the back garden. At lot of effort to finally get an ok room. Other than all that, it was clean, the beach club was nice and we enjoyed ourselves.

Great staff hotel rooms view

I felt very safe stay at this hotel, and it was kept very clean. I found the hotel and street noise quite bad till midnight, the waitressesreally didnt speak much English, it was often challenging to get what we ordered for breakfast even with ggogle translate. The location was great, very central.

Food was basic. Lunch was the best deal of the day