Maldron Hotel, Newlands Cross vs Similar Hotels

Several comments on rooms being outdated or cold affected the overall quality sentiment.

Rooms are described as spacious with comfy beds by some, but there are recurring issues: no air conditioning, hard pillows, shower/curtain problems, blocked sinks and dated bathrooms in need of refurbishment.

The room was bright and comfortable with a nice view.

Some reviews mention cleanliness issues, including a filthy shower and cold rooms.

Mixed reports: several guests praised very clean rooms and bathrooms, but others reported dirty toilets, a found eyelash and silverfish in the shower curtain, so cleanliness is inconsistent.

The accommodation was very clean.

Several reviews stated good location, though some noted it's far from the city center.

Convenient for concerts and has good free parking; some rooms face the motorway and a few guests noted noisy restaurant or unsafe walking routes for non-drivers.

The location was further from the airport than expected.

Staff were noted as friendly and helpful throughout the reviews.

Generally positive: multiple mentions of helpful and friendly staff (recommended concert bus, attentive at breakfast), though a few guests reported rude or untrained staff.

Some guests reported unprofessional service from the host.

Breakfast received positive feedback with mentions of good choices.

Mixed: some guests enjoyed the food and breakfast, while others found breakfast sparse, had to pay for certain items, or noted poor live music during dining.

Only green tea was provided, which may not suit everyone's taste.

While some amenities were mentioned positively, there were also requests for improvements.

Notable negatives: no functioning air conditioning in many rooms, pool closed since 2024, missing irons/shampoo in some rooms and occasional TV problems — amenities below expectations.

Some amenities were missing, such as an iron and more kitchen access.

Generally considered good value for money in reviews.

Perceived good value by several guests (reasonable price, free parking, good price/quality), though some were unhappy about unexpected deposits or being charged for items like green tea.

Felt fair considering the quality of service and amenities.