Clarion Hotel & Suites

Clean, quiet, comfortable and reasonably priced. The resraurant on site was very good. The woman at the front desk was a bit overwhelmed with a variety of issues but stayed cool and handled it all efficiently.

Unfortunately the pool was not open which was disappointing but we were compensated by a discount to the restaurant.

Location is ideal for me

The air conditioning was faulty

clean and comfortable, the only place I stay when in Brandon

friendly staff, great location

I love the room, it was big enough for my family.

The room was clean and the price was reasonable.

The bed was very soft and uncomfortable. The room did not have a window and was overlooking the indoor pool so it was noisy. As well, the TV did not have a screencast option.

The room met our expectations for sleeping our family of 5. We had plenty of space, multiple TVs, a mini fridge to store some items and the bathroom was fully outfitted to fit our needs.

While the pool and hot tub were great features, we found the hot tub to be under-serviced. The water was oily/dirty which was a bit of a turn off.

Very nice staff and nice hotel

The breakfast was good. We also had dinner at the restaurant and it was reasonable and tasty.

The layout of the hotel is ……odd. The beds need to be updated.

Clean, children friendly

Air conditioning in room did not work properly.

Nothing.

Bar in parking lot of hotel was very rowdy, people coming in from hotel to parking lot, and along entrance of hotel. Did not feel safe. Upon arrival, front desk notified that our room was labeled “not clean”, they sent someone up to check. I asked to cancel room altogether, they agreed and gave full refund.

Breakfast was reasonably priced and large portions.

We requested housekeeping for our room but it wasn’t cleaned. Poor communication between staff and employees we assume. The room smelled musty as did the pillows and sheets.

Nice restaurant good staff and food

Very noisy room

I've stayed here previously and had positive reviews to post but this stay was unacceptable at a high rate of nearly $200 a night. They are currently hosting evacuees from up north which seems to have overwhelmed the hotel. Our group block wasn't informed of this until we checked in. I'm sure there are a lot of wonderful people staying there and some were great to talk to in the hall but there are also a lot of people with nothing to do but cause problems. Was woken up the first night by a fight in the hallway and other loud encounters with tons of cursing and third night the AC stopped working to heat us up. They do seem to have brought in tons of extra security but we still had multiple police visits evident during our stay. Not the environment for kids. It also means crowded hallways and out front requires navigating tons of smokers and the smell of marijuana. I did speak to the front desk but management did not get back to me yet or knock anything off the bill. Got 1 decent nights sleep out of 3 and this wasn't an atmosphere for a $200 night with children.

Warning - the hotel is currently hosting evacuees and it is not a safe environment. Upon arrival today, there were several groups of intoxicated people smoking near the entrance. A fight nearly broke out. Canadian Red Cross is set up in a booth in the lobby. There were five security guards in the lobby. The lobby was full of loitering guests who were shouting and also appeared intoxicated. I was with my husband and two small children and we left immediately as it felt unsafe. As we left, an Animal Control Van pulled up to the front door and it was swiftly followed by four police SUVs. Avoid this hotel at the moment. Call ahead to ask about the current environment.

Location, pool

Air conditioning didn't work, musty room. No assistance from staff

The room was a lovely big room , clean and comfortable, the air conditioner was not functioning on the 5th floor so it was uncomfortable to be in the room

Air conditioner Not working on our floor , restaurant is expensive for a family of 4 , At check In I was informed that the hotel would not accept Visa Debit , that needs to be told when booking , I booked on line and they told me I would have to leave because visa debit was not good enough for incidental s , ? Very frustrating

That it was comfortable..

That the air conditioner wasn't cooling off the room properly..

A good location.

Breakfast would have be a welcome addition, as part of the stay.

It was very accommodating for my family of 5 who traveled from Kelowna to swift current to Brandon mb. The pool was wonderful and my kids had the greatest time. The complimentary breakfast was amazing and a very large breakfast. We had trouble in the start but the gentleman working the front desk was very kind and made our stay very good. Thanks again clarion can't wait to come again next year

I didn't like that I couldn't use a debit Visa for a $100 deposit for our stay. I think it's silly knowing I've had holds like this on my card before. I don't like credit cards and don't plan on getting one. That's it.

No air conditioning on the 3rd and 4th floor

The air conditioning system doesn’t work and the beds have dents and it’s a terrible sleep.

Clean, spacious room. Good breakfast.

The room was clean and we were impressed with the upkeep in the hotel renos etc in the room. Poolside had good ventilation and no musty smell. Fun waterslide and Pool facilities. Loved that staff were always cleaning carpets and pool tiles to keep floor tidy. Check out staff gave us a partial refund for pool being out of order.

Pool had an issue day 2 of our stay and was closed. This was the sole reason for staying here for the night with the family. We were friendly about it, understanding that this isn't always in the hotel's control. The understanding staff agreed to a partial refund when we asked.

Location was good, hotel is clean

Walls are paper thin, noise constant. Not worth the price unless you are only going for the pool. Definitely request a room higher than 2nd floor. Our room was large, but only had “queen bed” which seemed like a double.

Location, food was very good in the restaurant

Our last night a very drunk couple was placed into the adjoining room right next to us, as you can imagine the door has little to no sound muffling! They loudly entered their room at 2 am and the female did not stop yelling until 430am into her phone as her companion had left. Needless to say our last night was not pleasant. The servers (all but 2)are not very welcoming nor pleasant! I’m in the hospitality business and I can assure you they would not last 5 minutes in my business. We hire the smile not Oscar the grouch! I noticed during check in (not mine) the front desk clerks to be very stressed out, perhaps you want more than one on the floor when you are expecting hockey tournament check-ins, as there was a lobby full of people, as it was definitely too much for one person, let alone not a very good experience for your new guests.

I did not have any breakfast…I had an early medical appointment

I liked my overnight stay

The breakfast coupons only included one type of breakfast even though there were other cheaper items on the menu. I traveled with kids and they wanted something off the kids menu and this was not covered under the free coupons.

Was a bit on the expensive side but overall pretty good.

Location was nice

Didn’t like how people were allowed to drink alcohol in the pool area- even though there were signs posted as well as a security guard there

Clean room and comfortable beds. Good restaurant for breakfast.

La cercanía

El sofá cama no muy cómodo

Stay was perfect!

It was clean and I liked that the toilet was seperate from the shower.

The restaurant was closed one of the mornings we were there and it wasn't posted ahead of time. They offered a continental breakfast but it was just a small selection of dry products like cereal in packages. The pull out couch didn't unfold so our kid had to sleep on it as a couch instead of a bed. We tried to figure it out but it looked like the metal was bending the wrong way. They didn't have us set up for a pet friendly main floor room, even though I requested it when I booked and I called them over a week in advance to confirm a pet room on the main floor. We ended up on the third floor. The room was very cold, even when we turned it up to 75 Fahrenheit. Lastly they are slow giving back the room deposit, if they even give it back, I'm still waiting.

Nice

Nothing

Underground parking as it was super cold and windy! The waterslide is a great one for little kids and older kids alike.

The advertised room on booking was not what we got. Although, I think this was an issue with what booking put as pictures and not the hotel itself. Misleading pictures for the room we stayed in. It showed an extra room with bunk beds which was not the case.

The location was close to the function I was attending the next morning. The room was quiet. Staff was pleasant.

The drain in the shower made very loud gurgling noises in the morning. I was startled until I figured out what it was.

Last minute check in due to a storm. Excellent price, easy check in, large clean room.

The mattress on our king sized bed needs to be replaced. It had a large sinking spot on one side and I didn’t sleep at all 😞

The food was delicious. Staff was very friendly.

They need to vacuum the halls a little better or more often.

Enjoyed the friendly staff. Clean quiet rooms

Nothing

Reception staff was excellent...room was very clean and comfortable..pool and hot tub area was impressive. On site restaurant "Echo" staff were very friendly and welcoming. I would definitely stay here again..

Clean room, bathroom has privacy, toilet had trouble flushing sometimes, lights were flickering sometimes, not soundproof enough (could hear other rooms and outside the room), staff was nice, hallways had a weird smell, but the room itself was pretty cool with a nice layout and had everything you needed. Overall not bad at all

Air conditioning was very poor in the room we stayed in. The room was very muggy making it an uncomfortable stay. Tried to call room service and front desk many times for extra pillows and to see if they can accommodate a late check out. No answer at the front desk until the next day, and after asking for a late check out- all they said was “no”.

Appreciate the upgrade room without even asking

My family loved the pool Thank you and the two front desk staffer were great at check in and when the ac wasn’t working

Good location. Very comfortable beds.

Small room.and expensive

Staff were pleasant. Food in restaurant was great.

Good. Clean and friendly staff

Restaurant was good and staff really helped.

Very clean and moderate room with some appliances to use fair price .my second best hotel I stayed in ten days traveling.

Stayed in room 412, incredible! Spacious, well-appointed, soaker tub, bed so comfortable that I did not want to budge. My only criticism is that there wasn’t a spare blanket in the room (for example, stored in one of the two large closets). I realize I could have asked the front desk staff but I didn’t want to trouble them at night for a non-urgent issue. Front desk staff were very helpful and housekeeping staff very friendly. Looking forward to staying again!

Air conditioning not working

Not sure what the myriad of security personnel was all about ( they wear specially marked vests). Otherwise great stay.

Not the most ideal location in the city, but nice accommodations and very comfortable beds!!

Front desk staff were great. Quick check-in and very clean hotel.

We stayed here for one night while we were in Brandon. It is a very nice and big room. We loved it. They have a separate room for the bedroom with doors that you can close if you want to sleep while the other person wants to watch TV. The room had two TVs

My grandson loved the pool and water slide. It was great we had a pool side room. The rooms were very clean and spacious. Great place. I would return.

Staff very friendly

Friendly staff! Beautiful inn! Extremely clean!

Great! Tonnes of security to keep us safe

I will never stay here again and urge anyone else to chose other lodging. We checked into our room very late at night and after taking nearly an hour to check in, we were all exhausted. The first thing I noticed when walking through the hallways were a very pungent a smell of urine and marijuana. Walking into our room, we immediately noticed garbage left from the previous guest. Since it was so late we just wanted to sleep and did a quick check of the bedding and went to bed. In the morning, we left the hotel to go get breakfast ano the smell of urine was even stronger. The "security" on our hall was standing in a corner on his phone every time we saw him and people were constantly walking around acting inebriated. Upon returning, we began to strip the beds for housekeeping and shower and I was absolutely horrified at what I found. There were clear feces stains on 2 of the beds and what appeared to be mold in the shower. We brought up our concerns with the unpleasant front desk clerk and simply said oh I will check with housekeeping and immediately dismissed me. I paid nearly $400 for this room and in the least I would expect a clean environment. I am so incredibly disgusted and disappointed.

Our suite was really good and clean. Did not like the fact restaurants were far away.

I was stranded when my vehicle broke down. Chose this hotel as it was right beside the dealership. Best choice ever!!! Huge bouquet of roses to Mehnab who was at the check in. He was kind courteous and polite. He did an amazing job to find me a room. The room was very clean, AC was on so room nice and cool. Bathroom spotless. Shampoo conditioner body lotion. Plenty of towels/facecloths. The bed was clean and amazing and enough pillows. There is a beautiful pool here. There was security on sight as well. There is a restaurant inside hotel so you never have to leave. Food and service excellent! There is NO continental breakfast but it’s only $12 for a full breakfast. Every time you eat in restaurant there is a survey on receipt that hives you a 50% off a second item. So you can buy one breakfast and get 50% off a second meal.( equal or lesser value). There is a dollar tree right beside hotel as well for snacks 😉. I would definitely stay here again. Thank you for turning an awful day into a comfortable one. again !!!! Thank yoh

Easy access. Pool was great. Awesome food at the restaurant (dinner and breakfast).

No ac on our side of the building. You could smell smoke in the corridors and cat litter in our room. Right beside a bar.