NH Canciller Ayala Vitoria vs Similar Hotels

Issues with room size and maintenance were noted, particularly in some rooms.

Generally positive reviews about room comfort and modern facilities.

Multiple complaints about very small rooms, outdated installations, hard mattresses, poor lighting and maintenance problems (doors/TV/bath access); a few mentions of renovated bathrooms or comfortable beds do mitigate slightly.

Positive comments regarding room comfort and amenities were common, with several guests mentioning superb room quality.

There were some complaints about the cleanliness and maintenance of the rooms.

Mixed reviews, some mentions of cleanliness being subpar in shared facilities.

Mixed to negative comments: multiple reviews note dirty/old moquette, irregular cleaning and some poor bathroom maintenance; a few guests did mention rooms being clean, but overall cleanliness is below average.

Cleanliness frequently praised in reviews, with guests noting the rooms and facilities were very clean.

The location was praised consistently, being close to the city center and convenient.

Frequent praise for the hotel's excellent location near city center.

Consistently praised: many reviewers highlight the central, very convenient location and proximity to the city center and train station.

Many reviews emphasize the excellent location, being close to the city center.

Overall, the staff was described as attentive and friendly, particularly highlighted by many reviews.

Overall positive sentiment about staff friendliness, despite a few negative experiences.

Generally positive: staff repeatedly described as friendly and helpful (Vicky mentioned by name), reception made efforts to assist guests despite other issues.

Guests highlighted the friendliness and helpfulness of the staff across multiple reviews.

The breakfast and food quality were generally praised, despite some comments on costs.

Breakfast options were good, but some wished for better quality items.

Mixed but generally acceptable: some guests praised a good/varied breakfast, others found the breakfast sparse relative to price; overall around average to slightly above.

Breakfast quality was frequently mentioned positively, highlighting it as a standout.

Some amenities were mentioned positively, but issues with parking and some facilities were noted.

Well-equipped with parking and facilities, though some amenities were criticized.

Mixed: parking available (but often extra), limited plugs, outdated TV/fixtures and lack of bedside lighting reported; some positive notes about en-suite bathrooms and underground parking for motorcycles.

Amenities received positive feedback but had concerns regarding the lack of a restaurant.

While some guests felt the value was appropriate, others saw it lacking due to parking fees.

Considered good value given location and amenities, but some complaints about pricing.

Frequently criticized: several guests say the price does not match the offering, calling the hotel overpriced for condition and services received.

Mixed feelings about pricing during peak seasons noted, suggesting some guests felt it was high.