Thompson Zihuatanejo, A Beach Resort, by Hyatt

La comida y las instalaciones excelentes. El chef, muy bueno, el pan, los desayunos y los postres muy bien.

La ubucacion es bueja pero el acceso no muy bueno. Puede mejorar el servicio.

La atención de todo el personal

Podrían ofrecer paquetes con desayuno incluido.

La tranquilidad, la atención de todo el personal, todo me gustó.

EXCELENTE ATENCION DEL PERSONAL, LA COMIDA DELICIOSA, TODO INCREIBLE EL HOTEL DE BUEN TAMAÑO

UN POCO CARO PERO VALE TOTALMENTE LA PENA

I had such a relaxing retreat. The property is spotless, the location is superb. What a sunset view! The staff are always present, ready to help, and so friendly.

Food and drinks are overpriced but are decent, so you pay for the convenience.

Wonderful in every way- location, design, staff, facilities, dining.

Nothing - tho moveable picks or net needed updating !

Everything

Nothing

The beach is beautiful and so is their location. Many of the other hotels are on hills and require a lot of climbing to get up to their facilities. However, you need to be careful about what room you get at this property.

we were originally put into a two bedroom penthouse, LPH2 and bats frequent the place in the evening and there is bat poop there daily basis the hotel moved us to another two bedroom, but it was not together. It was one room up and one room down, and we ended up having to pay more so very important. You choose your room carefully. I would highly recommend the room rooms that are on the beach.

Es un hotel de primera clase, estoy muy contento con el mantenimiento y atención que se recibe me gustaría que mejoren en el menú del restaurante y veo elevados los precios con respecto a las porciones.

El precio de la comida en los restaurantes elevado el servicio del taxi al aeropuerto excesivo me gustaría que dieran ese servicio incluido seria un plus. Un precio especial para cliente frecuente me gustaría.

oceanfront

We had the most fantastic time at the Thompson Zihuatanejo. This was our third time staying here, and once again it exceeded all expectations. The food was incredible, the location is absolutely beautiful, and the staff were warm, attentive, and made our stay feel truly special. We can’t wait to come back again.

There were honestly no negatives from our time at the Thompson Zihuatanejo. It really is a spectacular place in an equally spectacular location.

La ubicación frente al mar, inigualable. Los alimentos y el servicio excelente. El cuarto muy cómodo. Las instalaciones bonitas.

La playa es pública, así es que frente al hotel pasa gente de todos lados. Desafortunadamente, nos robaron unas sandalias uno de los días.

Located on one of the loveliest beaches in the world

All was good

Just about everything

The food choices in the restaurants were fairly limited, and the options were the same almost daily.

Die Anlage ist traumhaft. Ruhig, exklusiv, sehr ruhig. Das Frühstück war hervorragend. Die Lage ist perfekt.

Das einzige was uns wirklich überrascht hat, war der extrem hohe Preis für den Shuttle-Service. Das vierfache (!!) eines normalen Taxis. Wenn wir das gewusst hätten, hätten wir den Service nicht in Anspruch genommen.

La comida no es muy buena

Mejorar la comida y los menus

Por reservar en booking no tenia yacusi, fue la unica, booking x darme precio me dijo una habitation inferior

No breakfast. Dinners were fine. Staff was great!

Reception beams and light fixtures dirty…not a great first impression. Curbs were chipped and dirty. Patio furniture uncomfortable. Closet lighting terrible.

Clean, comfortable,esthetically pleasing, kind staff, good food, nice layout. Sand is amazing! Safe area, easy to get to and from the airport.

N/a

On the beach which is quiet with calm water and very clean Furniture comfortable

Could have a better convenience store

We thoroughly enjoyed 6 nights at this resort. It was low season and never once had to wait for anything! The staff made us feel so welcome and spoiled. The room and grounds were impeccably clean, the gym was well equipped. The bars and restaurant were excellent. Highly recommend and will definitely return! Thank you!

We loved our stay. Rooms clean, well kept and beautiful. Staff super friendly and attentive. Can’t wait to go back.

El desayuno es la mejor comida del día, el lugar es espectacular y el servicio de primera.

El menú de cena no fue mi favorito

Location

Price

During our stay I noticed a few bugs in the room.

Glad we decided to try this place out, definetly will be coming back

Just amazing

Nothing

Wonderful spot on the beach!

Service was immaculate and food was yummy. Very exclusive…can’t wait ti go back!

Our favorite place to go as a family!

Everything was great except Wi-Fi was spotty.

Lovely beachfront property, incredible staff, delicious food and drinks, and beautiful grounds. Will definitely return!

Calm serenity with impeccable service !!!! Great location and the grounds are beautiful….. my new favorite place 😎

Beautiful and kind employeers. Good location.

Delayed check-in (byt they gave us free meal)

Loved the property and amenities. Both restaurants and room service was great. The quality of drinks were amazing. I will definitely be back. One of the best beaches, clean.

The property not very friendly. The service at the restaurant very slow. We waited 15 minutes for our drinks. Our room was not available when we got there. No one came to restaurant to let us know the room was finally available.

Absolutely lovely!

Beautiful property right on the beach. The outdoor shower was absolutely amazing. The pools, the beach, you couldn’t ask for a more beautiful, relaxing vacation spot. We ate the majority of our meals at the Hao restaurant. Every single meal was a 5 star experience. Some of the best meals we have ever had while on vacation. The staff was so accommodating and friendly.

Nothing

Quiet place, awesome for kids. We loved it!

Amazing four days.

Great place, excellent sevice

The Thompson was a beautiful property. The staff was so accommodating and friendly. The food was so good and fresh. Highly recommend this hotel. Will definitely come back.

Impeccable and flavourful.

More water and towels provided.

Breakfast was wonderful and so was lunch and dinner

It could have been cheaper!

The Thompson is a modern Mexican hotel located on Playa Ropa. You can walk to restaurants and are an easy 5 min cab or 100 MXP to the center. We enjoyed our stay and ate at both of the restaurants on the property which were excellent. The massage was wonderful and if you need help with a tour they are accommodating. A lovely get away!

Amazing beach and pool area on the best beach in the area. Good food (although portions are pretty small ((I’m not from the US)) Excellent service in the restaurant area overall.

Everything was excellent. We will be back for our 6th year in 2026. Counting the days!

We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach

It is a nice property and nicely kept, but exceptionally expensive for what you get and will likely not repeat our stay here. We had a swim up suite and had the expectation that we would have beach ocean views from our suite which we definitely did not have. Our patio was much smaller than others and you could only see the beach from one corner. We would recommend swim up suites 8-11 definitely from what they looked like, but avoid 1-3 for sure. We complained about this given that it cost almost $2000 for 3 nights and were told they can offer complementary breakfast only for our disappointment. We were offered an upgrade to a beachfront suite for an additional $450 for 2 of the 3 nights of our stay, but felt that the property should have just offered the upgrade complimentary if the room was otherwise available so late in the day instead of risking to disappoint customers so much. Also, expect to pay high prices for drinks and food while on resort and we would recommend supporting local businesses nearby instead which were fantastic. Food wait staff were nice but very slow for beach service. Otherwise it is a very nice looking property and very clean.

We enjoyed our stay. It was super relaxing and the service was great. Highly recommend.

We visited the Thompson after our wedding in Mexico City. The hotel is incredible. The rooms are spacious and very comfortable. The beach cannot be beat. The staff is so hospitable and kind. Even the restaurants are wonderful. We will definitely be back and cannot recommend this place enough!

Gorgeous beach, excellent service.

This property is beautiful and conveniently located and the staff was incredible and extremely accommodating! The only reason I won’t give it five stars is due to our AC going out twice and our fire alarm low battery going off at 4 AM. For a four night stay, we had issues three of the nights. Otherwise, the rest of the stay was fantastic.

Top notch as always

The staff was amazing, food terrific, lovely rooms. Can’t say enough!

Everything

Nothing

Service was great! so was the staff. Food was very expensive and most meals were just ok with the exception of the grill nights on the beach. They we also very expensive but very good and worth the cost.

Everything was great, especially the staff who are working for peanuts. That should change. Otherwise, everything was wonderful and the location is perfect. I will be back.

A classic resort we have visited for many years, but slowly losing its shine with Hyatt eliminating perks annually. Breakfast and lunch on the beach is wonderful, but dinners off site are a must. On site not good. Great beach and rooms.

Spectacular property

This hotel is in a part of Mexico that the US government lists as a "LEVEL 4 - DO NOT TRAVEL" area. Unfortunately, neither Hotels.com nor the Thompson mention that fact. And they are unwilling to refund the (expensive) room I booked. Buyer beware.

We loved our room, the swim up suite, and the view from the balcony. The breakfast and the service everywhere was wonderful.

The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.

This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.

The pool, access to beach and service felt magical.

Great room Very helpful, friendly staff

Restaurant had limited choices Would prefer more Mexican choices like mole

Loved it- great food, atmosphere, views and location