La Casa Que Canta

En general todo

Nada, todo fue excelente

Limpieza alberca de mar y todo e general

Beautiful and Tranquil

Everything

We stayed for a week at El Ensueno, one of the villas, and it was fantastic! First of all it was VERY SAFE. The home includes full time staff and overnight security. But the town was peaceful and full of folks just enjoying the beautiful beach and laid back atmosphere. The rooms and decor are excellent and well maintained, very clean and peaceful. Meals are delicious, tailored to the preferences of the guests (we had kids to feed as well) and drinks and snacks are available anytime. The staff could not be kinder nor more attentive. Every room has its own private infinity pool and there is a stunning large pool for the house to gather at. We loved how everyone could gather comfortably around the pool and dining areas. This house and the main hotel that it is a part of is well worth what you spend.

We had a wonderful stay at Casa Que Canta. First, I’ll say that I was a little nervous to go because of the news reports about Mexico. Turns out there was absolutely no need to worry- everything is safe and normal in Zihuatanejo. We’ve visited twice before and it was as peaceful and beautiful as ever. We stayed at the villa called El Ensueno. The hotel staff is exceptional- they made us feel so welcome and comfortable. The food was amazing, the rooms were clean and bright with gorgeous views. The pools are warm and well designed for both swimming and relaxation. Thank you to Ramona, Chef Carrie, Yesenia, Jose Luis, Eloin, and the many others who made our stay so special.

Tout

The views are incredible. The welcome staff ( all women) are incredibly kind and friendly.

The server we had by the pool was very serious and not very friendly. I constantly felt judged by him. Lol Rooms are cozy with amazing views but very very outdated. Especially for the price you pay to stay there.

If you are looking for a first class experience - this is it! The property is absolutely beautiful, and they have 25 unique rooms located in three different buildings with sweeping views of the bay and ocean. The staff is incredibly helpful and kind (thanks Semey and Dina!). The dining is wonderful and reasonably priced - don't miss the tamarindo margarita at your sunset dinner! They have an infinity pool and saltwater pool, both with great views. One of the nicest places we have ever been to.

Our time at La Casa was wonderful. After spending several weeks there in late January and early February, we've already booked our return for 2027. As longtime guests, we've witnessed La Casa become a beloved retreat not just for us, but for many others. During this visit, we reconnected with fellow regulars who share our affection for the property, and we also met younger couples experiencing this treasure for the first time. (This property is designed for couples who are looking for a peaceful and tranquil getaway.) What draws us back year after year is the seamless blend of natural beauty and outstanding hospitality. The property itself is breathtaking, and our room offered those spectacular sunsets we've come to cherish. The heart of La Casa is its people. Many of the staff members who welcomed us on our first visit decades ago continue to greet us today. The experience begins the moment Isabel meets you at the airport, sharing updates about the latest happenings at the property. Teresa welcomes you with genuine warmth that makes you feel you've truly arrived home, checking in regularly to ensure everything exceeds expectations. Laura was equally attentive, offering invaluable local insights about where to explore and where to skip, and even assisting with hotel deliveries. The restaurant consistently delivers excellence. Every fish dish we tried was fresh and flavorful. Pavel provided thoughtful service at dinner, graciously accommodating our dietary preferences. Tony, Jared, and Valentino formed a remarkably cohesive team, attending to us with friendly professionalism throughout our stay. Irving, the breakfast and lunch manager, ensured our daytime dining was exceptional. Irving is personable, attentive, and knowledgeable, particularly regarding dinner recommendations and local seafood preparations. He is simply the best. Eloin, Nicholas, and Fredi, who worked alongside him, were equally delightful—sincere, welcoming, and always ready to assist. It's rare to find a place that exceeds expectations visit after visit, but La Casa continues to be that extraordinary retreat we can't wait to return to.

Nice property, very friendly and helpful staff. Nice meals, we had mostly seafood during our stay. We had a smaller room with a private balcony. Nice pool area and wonderful views, particularly from the restaurant at night. The only 2 downfalls about it were the lack of tv in the room, and no dedicated beach area. I missed having a tv in the evenings. If you're a beach person rather than a pool person, I may choose a different spot. We spent a good amount of the time but laid our towels in random spots because there aren't any beach chairs available for guests here. And also no beach service, obviously. Plenty of restaurants within walking distance, and some markets to get drinks, etc.

Beautiful property in a perfect location Staff was amazing

Las instalaciones

Carisimo para lo que en realidad es,comida muy cara y malísima pero intalaciones y personal súper bien

Incredible location

Nothing

Stunning views and luxurious amenities

Having travelled extensively at many nice hotels, this one is as close to perfection as one can hope for. The highest compliment I can give is that I hesitate to write this for fear of making it more difficult to book our return. We had the Mejor suite with the pool and it was stunning -- filled with history and character and romantic charm but not at the expense of luxury. The food and drinks were authentic and delicious (the lime pancakes! ) Service was like being with family. Food always arrived within 20-25 minutes and it was always perfectly prepared and presented. The hotel was not crowded, which perhaps made it easier to attend to us, but everyone was so warm and thoughtful and personal. The restaurant and infinity pool perched over Zihuataneo Bay have unforgettable views of one of the prettiest towns imaginable. I've travelled quite a bit in Mexico and this is the prefect combination of creature comforts and cultural authenticity. We spent hours in our private pool just looking out over the Bay; it felt for all the world like we were in Positano looking out over the Amalfi Coast, yet we were only a few hours from home. It was so hard to leave; our only consolation is thinking about when we will return. Thanks to all who helped make our visit so memorable.

Beautiful place with great service and very secluded. Staff is very good, Bartenders fun. Rooms are large and comfortable

Everything absolutely everything it was amazing!

Nothing everything was superb!

Oh my goodness over-the-top let me just say there’s a reason why they received a 2024 and 2025 Michelin star award. Amazing staff that love their job very extremely kind and helpful. The grounds, the rooms, the cleanliness, the swimming pools. There was nothing at all that we didn’t like. We love the food. The restaurants the drinks like I said it was over the top. Wish we could’ve stayed bunker… Will definitely be back.

This hotel is magnificent! Everybody is highly qualified, they truly love their jobs. They are keen to satisfy all guest wishes, and even take great care when a doctor is needed.

A fresh water shower right next to the salt water pool would be great.

Excelente hotel

Location was very convenient, right next to playa la ropa. The suite was top notch with our personal infinity pool. Service was impeccable. They went above and beyond to make our stay as memorable as possible.

Incredible ocean views and surrounding mountains, stayed at the pool suite, it was perfect. The outside area with the loungers with your own private infinity pool. Coffee pods and refreshments are restocked daily and are complementary. Staff was very kind and attentive. One of the best boutique hotels we stayed at. Highly recommend

Upon arrival the staff greeted us with a delicious fresh local juice. The checkin was very smooth and the setting was comfortable. The Reception staff Theresa and Same were very attentive to our needs. We were always greeted by name. Our room was so lovely. Everyday we came back for a surprise turndown of local artistry. Everything was so clean and refreshing. The toiletries were local handmade soaps and luxurious shampoo and bodywash. We were blown away with the amazing Ocean views. Our balcony at Room 3 Fario was a wonderful view of the pool and Sea. The wait staff was super kind and attentive. The food and wine were quite satisfying. All in all our stay was very memorable. I was always be grateful for my experience at this amazing villa for my 60th Birthday Celebration.

Everything was perfect. Leaving was the hardest part.

The staff is wonderful. The resort is beautiful. Our favorite place to relax was at the saltwater pool. The food in the restaurant was excellent - they received a James Beard award in 2024z. The rooms are spacious, clean, and very comfortable. The resort is quiet, very quiet. Walk to the beach, walk to downtown shops and restaurant. Or, you can do what we did - mostly we soaked up the unbelievable ocean views visible throughout the resort, and lounged. We spent a lot of time sunning and relaxing. Can hardly wait until our next visit!

Th staff is the most amazing especially Venus in the restaurant !! The views are beyond compare !! The rooms and are spacious and gorgeous. We absolutely loved everything !! The town of Zihuatenejo is lovely and clean and I felt totally safe !!

Nothing

I didn’t like that, the front desk lady asking for tip frecuently 10% of the stay at room hotel like 40 usd for 1 night thank you

the views from La Casa Que Canta were breathtaking and most of the staff were very friendly

• Unlike most luxury hotels, the property was not flexible or accommodating. They declined my request to change dates and told me to “refer back to the booking site.” • Adding one extra guest was quoted at $130 per night, despite this not being an all-inclusive hotel. • The property manager was unwelcoming, setting a poor tone from the start. • Food at the on-site restaurant was overpriced and, worse, it made us sick. • The hotel charges $65 for a taxi to the airport, which is not even a private car but a regular city taxi — a 160% markup compared to booking directly. • The massage therapist was unavailable during our stay, which was disappointing given the level of service this hotel claims to offer.

This is the most beautiful hotel. I loved everything about it! It was like being on honeymoon again. We had the whole place to ourselves. One night is not enough. Luckily we live down here so we can return!

Clarins feels like a very retro spa choice!

Safe, clean, peaceful, best staff, beautiful views!

I love the architecture of this property and the fact that it’s only a few rooms makes it more intimate. The staff is what truly sells this hotel. They are 100/10. So kind, attentive, and very good at their jobs. They go the extra mile explaining things & making sure you are comfortable. Once we went into the pool, two minutes later they came with iced water to help us cool down & hydrate. They replace towels outside the pool area as soon as we take one. The amenities are gorgeous and everything stays spotless. Not once did I see anything unkept. There is a private pathway to the beach which makes it convenient to go out and enjoy the waves.

I have no complaints. It’s great! I would have loved to tip the staff in cash but they only accept tips via card and it’s charged by the hotel at the end of your stay (10%). Wasn’t a big deal but I personally like knowing that they received their money in cash but it makes sense for the crew in the back that we may not always see doing the work.

The Location. Spectacular! Romantic !

No turndown service in evening

Beautiful place and great service

The architecture of the hotel is truly amazing, blending so organically into the surrounding nature, allowing you to feel connected to Mexico's beauty. It's a very quiet place, and we felt a sense of being transported back in time – that classic, unhurried feel is certainly still present there, which we appreciated. We stayed at the master pool suite called Mariquita Linda #20, and were very pleased with it. The hotel and the room itself are actually more spacious than they appear in photos, which was a nice surprise. The daily housekeeping was excellent, always keeping our space tidy, and the room service was very prompt. Not to mention, our nightly flower arrangement turndowns were a particular highlight. We loved our balcony and the pool, from which we had a nice view of the bay. Thank you to all the staff for making our stay comfortable.

Loved the private infinity pool and large patio !! Upgrade your room for your own pool- it's worth it!

This was our fourth time. Most romantic place you will ever visit. The staff without a doubt is simply the best. The view from your room at night is amazing. We will be back.

A perfect place to relax and just enjoy life.

Nice staff super clean

Service and Privacy

We loved the stunning architecture of the hotel built on the side of the hill over looking the Pacific Ocean. Our suite was gorgeous with a lovely terrace overlooking the bay with two comfortable lounge chairs and our own private pool. The food and drinks were delicious. Our bed was very comfortable with nice sheets. The staff were friendly and very attentive.

I sort of wished they had a private beach but the pools and views and lounges were so nice and private we ended up not caring about a private beach.

Beautiful location, sea views and salt pool. We loved the fish tacos at lunch and service from the restaurant and at the pool.

Food and wine were not great at diner time and expensive. Welcome and service on arrival by Anny was not up to standards at all. The room is nice but not worth the amount of money, and does not even include breakfast.

La Casa Que Canta is beautiful. The food is delicious. The spa is excellent. The people are the best! Don't hesitate choosing this resort; you will not regret it. We must thank Teresa, Ana, Elion, Tony, Laura, Dina, Carlos, Irving, and Leonardo for for being lovely and kind people, and for making this experience better than I hoped for. We look forward to returning and spending more time in such a lovely place.

Beautiful location. Excellent decor, relaxing and natural.

Nothing, it was great.

My husband and I needed a break and booked this trip two days before we left. This hotel did not disappointment. It hasn’t even been a full 24 hours and we were already feeling decompressed and fantastic. The staff are all very kind. Special thanks to Teresa for coordinating the special seafood pozole. There were only two rooms left when I booked and I selected an ocean suite and it was on a high floor with a fantastic view. The room was spacious, AC worked great, large bathroom/shower and a great sitting area. The hotel is very close to playa de ropa which is perfect. It is also close to the main town. I really cannot recommend this hotel enough.

View and service

No club house on the beach

The property is unique and very authentic, each room is unique and there are only 25. The views are incredible, the property is flawlessly maintained and very clean. The staff is totally helpful and friendly.

Meals at the restaurant were very good. Views from the room were spectacular. Large balconies to lounge in the sun or have meals on your own terrace. Location is perfect. Staff impeccable. Can easily spend the entire vacation at the resort.

Nothing

This was our second time staying at the most beautiful place to stay in Zihuatanejo. Why we waited 5 years to return is unbelievable. The staff is fantastic and treat you as family. Thank you’s to Teresa, Dina, Lauren, Miguel, Irving, Elion, Tony, Jared to name a few. We upgraded to a plunge pool room. It’s like a mini infinity pool. Not just a small tub like pool. The main infinity pool and the lower deck ocean pools are wonderful too. The restaurant is excellent for breakfast, lunch and dinner. You can just hideaway your whole stay. However, walking the beach of Playa La Ropa is worth the walk. Walking into town via the malecon should not be missed. If you want a vacation that you return home completely relaxed please stay here. We will be back sooner than 5 years!!!!

Beautiful hand built structure, exceptionally sited and perfectly maintained by a very impressive staff.

Nothing!

Attention to detail is what makes La Casa Que Canta special. There is beautiful artwork, ceramics, and plantings in every possible spot. Our suite, with it's own small pool, was like a resort within the resort. Access to beautiful Playa la Ropa is easy, and the hotel's two pools are both lovely. The restaurant is consistent and excellent - all with magnificent views. The service is impeccable.

Everything! From the taxi service from airport to the room, all the employees, restaurant, pool areas. Perfection!!

N/A

Outstanding Ambiance, accommodations & staff. In years of travel maybe our top Stay. Food not up to same outstanding level , but there are good restaurants nearby.

Restaurants need upgrade.

Our stay at Casa was beyond our expectations. Casa a romantic. elegant, outstanding designed & decorated Resort hotel with very nice accommodations, ambiance, staff, and location. Views from our room of the bay & city were beyond belief one of the main reasons we stayed here. Having traveled throughout the world Casa is probably our choice of our best experience in any l Hotel or Resort. We had a magnificent room (21) with pool & outdoor lounge area. Additionally, the two pool areas were very nice with bay views, and not crowded. Staff from arrival throughout our stay were also exceptional. The only negative was the Restaurant food, where a lot of improvement is needed. However, there are several good restaurants nearby, so this wouldn't deter our future stays at Casa. We are already planning our next stay.

Beautiful art and kind staff.

Beautiful views , nice room

Stayed here a week and it was really something else. Staff were kind and attentive, great mezcalitas and mojitos brought to us in the pools, huge room restocked daily with water and soda and beer (included). The restaurant was great too--the fresh fish ranged from very good to excellent, the salsa prepared tableside was maybe the best I've ever had, and the views are superlative.

La Casa is truly something special. We spent a few weeks there at the end of January and early February, and we’re already heading back in March. It’s just that good. We’ve stayed here many times, and during this visit, we ran into several familiar faces—other repeat guests who clearly can’t get enough of this place either. There were also some younger couples discovering this hidden gem for the first time. We keep coming back year after year because of the beauty of La Casa and the incredible staff. The property is stunning, and our room, with its view of the bay and those gorgeous sunsets, was perfect—just like always. But what makes La Casa so special is the people. Many of the same wonderful staff who welcomed us on our very first visit (25 years ago!) were still there to greet us like family. It all starts with Isabel at the airport, who fills you in on what’s new and exciting at the property. Then there’s Teresa, who greets you with that warm smile and makes you feel like you’ve come “home.” She checked in with us often to make sure everything was just right. Laura was equally wonderful—so kind and helpful, offering tips on where to go (and where to avoid) and even helping us figure out a delivery to the hotel. The restaurant? Always excellent. The fish dishes were fresh and delicious every time. Pavel ensured we were well cared for at dinner and went out of his way to accommodate our dietary requests. Tony, Jared, and Valentino were friendly and attentive throughout our stay—such a great team. For breakfast and lunch, Irving was our go-to. He’s amazing—friendly, thoughtful, and full of great recommendations, especially when it came to dinner options and local fish preparations. Eloin, Nicholas, and Fredi, who helped out at breakfast and lunch, were equally wonderful—earnest, friendly, and always happy to help. La Casa is a truly special place, and the people there make it feel like a second home. We can’t wait to be back.

Repeat visit. Enjoyed it even more than last time. Everything is first class. This is becoming a repeat destination for us

Everything

Nothing

Everything!. We have been coming for 15 years and each year fall deeper in love with Casa Que Canta.

Nothing!!!

Beautiful property

Breakfast options great and location perfect

A dream. Paradise.

Nothing. Spotless & great service.

The staff, the room, the view, the accessiblity to public transportation.

Our flight out of Denver was delayed and the connecting flight was rebooked for 2 days later thereby losing 2 nights prepaid stay at this hotel.

La Casa Que Canta exceeded all our expectations! If you’re seeking a tranquil escape with exceptional service, this is the perfect destination. The staff, from reception to housekeeping, restaurant, and pool attendants, are incredibly friendly and go out of their way to make your stay unforgettable. Nestled near La Ropa Beach, it’s just a short and easy walk to the shore. Both pools are impeccably maintained, and the on-site restaurant offers delicious, reasonably priced meals. We can’t wait to return!

We decided to splurge for our honeymoon and stay here. I've wanted to stay here since, I was a teenager and both my husband and I were blown away. The view, the facilities and the staff were just unreal. The bed was super comfy and everyone was so friendly. We loved our time here and would absolutely spend the money to come again. This place is incredible. We were so sad to leave.

If I would change anything, it would just be to add more non-fish main courses on the restaurant menu. My appetizer was amazing, but very limited non sea food options.

I would like to thank Laura at reception for being so helpful and kind. We had a problem connecting to an airline's website and completing the transaction to buy our airline tickets. I asked Laura for her help and she spent 30 minutes on the phone with the airline getting it all sorted out. If not for her kind and professional help we would not have been able to get our tickets. Laura is a huge asset to this hotel. Thank you Laura, we appreciate all that you do!

The facility and location is exquisite and the customer service is beyond all expectations.

Love it ❤️

Truly, a wonderful property. I highly recommend it for the beautiful design, comfort, excellent service and delicious food. I will be back!

Best place to stay in Zihuatanejo everyone is professional friendly, thank to Lourdes,Laura, Elio we have nice time

Amazing location, property and service

That we had to leave!

This is our third trip here. Simply the best! The staff here is wonderful. The views are beyond compare. Private plunge pool suite is the way to go for us. It's definitely the ultimate in relaxation for us. Will always be at the top of list for places to go.

Excellent in every way. Beautiful location and great views. Service was exceptional. Truly one of a kind location and hotel.

It was the perfect place to escape and get away

After traveling throughout Mexico and staying at a lot of different hotels... I can easily say that this was one of my favorite experiences at a hotel that I've had. My husband and I visited La Casa Que Canta for my birthday and truly had a wonderfully relaxing time. Everything from the comfort of the room to the kindness of the staff was exceptional. It's an incredibly beautiful hotel which made getting lost and exploring the grounds a lot of fun. We spent the majority of our time at the hotel but we did venture into the city center and Playa La Ropa multiple times. The walk to Playa La Rosa is especially easy because there is direct access to a path that leads you down to the beach. To get to the city center, you do have to walk along the road for a short amount of time. We enjoyed the walks but there are large hills on the walk back from both, just as a heads up. We stayed in one of the private pool suites (Mariquita Linda) in the Luna tower and can't recommend it enough. The views and the pool were incredible. Thankfully, the room was also perfectly air conditioned. Lastly, traveling as a gay couple it's not always easy to predict how welcomed you will be while traveling. However, we were incredibly relieved to discover how warm and welcoming everyone was towards us at not only the hotel but in all of Zihua. Will return 100%.

Decor and layout is absolutely stunning and the cleanliness is beyond anything else

The staff is the very attentive, they are ready to serve and please the guests.

As always, the staff at La Casa make the stay special, heads and shoulders above others. Attention and Smiles. Nothing is too much to ask. 18 is our favorite room with amazing windows in the shower and the loo, with views to the bay on 2 sides.

Loved La Casa Que Canta…stayed there based on traveller reviews. BEST THINGS: natural beauty of the hotel and property, quiet, infinity pool is really special, check in was easy, and the view is spectacular! FEW IMPROVEMENTS: bed was on hard side, cocktail selection and bartender’s knowledge for making yummy drinks was lacking, food was good but we expected it to be on a higher level.

What a lovely experience. For us it began months ahead of the trip with the extremely patient & through guidance re: suite types with Adilene in reservations. What a gem! She set the perfect tone for service + kindness even before we arrived. The arrival was perfect and on point - more kindness from Theresa and Laura - so memorable in the genuine nature of the welcome. Our chosen suite (Besame Mucho) was ready but again they went above & beyond by patiently showing us other options should we feel more inclined towards another choice (for us - Besamue Mucho was PERFECT). Having seen so many of the suites now, I can honestly write that all of them are special in one way or another and it truly comes down to very personal preferences. Let the team know what those are and you will be beautifully guided towards your perfect suite. We had a number of spa treatments and all were fantastic and on par with the quality one would expect in a small and luxurious hotel. The food and dining service was consistently EXCELLENT. The flexibility of the servers and Chef with accommodating our specific tastes was so thoughtful and again absolutely KIND. Nothing was a problem, ever - just incredible. The fitness center was appreciated and had plenty of equipment that we put to good use, including long elliptical sessions while gazing out at the beautiful Pacific. We utilized both pools and enjoyed our time at each. What a joy not having to battle for space or loungers, as there are so many area's + hidden niches to set yourself up for the day. The experience was magical and lovely with the added bonus of genuine kindness from the entire team for every moment of our stay. AMAZING. The entire experience felt like a big comforting "hug" and we cannot wait to return . Muchas Gracias Theresa , Laura + team! Paul & David