Best Western North Bay Hotel & Conference Centre

Great location staff was exceptional great price TY.

The Breakfast was excellent and reasonably priced. Staff were very good. facility was clean and well maintained

Swimming pool, hot top and sauna. Italian restaurant great too

My room was outdated, the gym was closed due to floor replacement and I wanted to work out.

Breakfast was good at the restaurant

Toilet too low furniture was dated

Location

Selection of snacks and drinks in vending machine

Hot tube was not working .stairs going in to pool didn't feel safe.(have blind child )

Friendly staff full of kindness and information. The stay was comfortable. The pool was great. The restaurant is delicious. Even the coffee in the lobby was good

Resto. Staff helpful.

Carpet in room. Gross.

Dinner and breakfast was delicious! Our waitress, the same on both occasions, was pleasant and very friendly

The pool, hot tub and change rooms can use some upgrades

The staff were very friendly from the time we entered the front door to the time we left. The facility was immaculate. There were multiple handicap parking spaces right outside the front door, very beneficial to both of us. The breakfast was excellent, unfortunately not included in the price of the room.

Can't think of anything really.

Ground floor room with sofa. Bed was comfortable.

GFI plug in the bathroom needed to be replaced as there was not a great connection when the hair dryer was plugged in.

Nice heated pool. Great lobby. Electrical outlet outdoors. Coffee in lobby.

Smelly back entrance. Slamming back entrance doors. Pool could sure use some detail cleaning to remove dirty scum around top perimeter.

I asked for a pet friendly room and somewhere between my booking and the reservation they said I didn't and tried to charge me $200 instead of offering to change my room so I was in a pet friendly room. I am still upset about this..

Location and staff

Bed was kind of old and squeaky

The pool and the coffee

One of the staff seemed bothered that I walked from the pool to my room. After I greeted her good morning she exclaimed oh my god

The location and pool and jacuzzi

Closed the pool early on the last night

we really like the pool and hot tub area and the bar - clean and great for us to stay put and relax and use the amenities after a long day of travelling

I think everything was pretty good

The hotel was cute and the rooms were a good size. The pool and hot tub were an extra bonus also

The beds felt a little damp.

Breakfast at the restaurant was great.

Can't really think of anything that stood out.

Good location

Needs to be updated

the room was spacious and great

Kids injured themself by sharp and loose parts inside the pool and around pool area. No towels available for the pool. No breakfast included

Pool

Pool close

Großes Zimmer, gute Ausstattung

Umkleide zur Schwimmhalle recht schmutzig, lange Korridore zum Zimmer, kein Aufzug, Frühstück ist in Restaurant ohne Tageslicht, insgesamt ein ungewöhnliches Hotel, ziemlich in die Jahre gekommen

The room and hotel were very clean and the staff were very helpful and were happy to cater to our needs. The location worked well for us as we were close to family and friends with various restaurants and a supermarket nearby.

A bit dated

Everything

The location for our needs is good. The breakfast was not free but very good in the restaurant. And reasonable.

The rug on the room floor was not clean. The air was noisy, the fridge was noisy, the bathroom was not very spacious.

We did not have breakfast

Low Toilets

Toute

Clean comfortable room, with a good Italian restaurant within the same building.

We like travelling mid-week off season, so here we are again ! BW North Bay is on our calender every spring. We love this place. Excellent location. Close to downtown but away from the hustle & bustle. Spotless room, great staff, beautiful pool, and the best restaurant in town is located off the lobby. If we're ever reported 'missing', look for us here, but take your time.

Courtoisie du personnel et très bon restaurant

NO CONTINENTAL BREAKFAST

HOT TUB WAS NOT WORKING. ONLY REASON WE BOOKED THERE

Room was very nice and clean

Room was ckean and tidy. Asked for coffee maker in room and was very prompt to get. Staff friendly and very accommodating. Highly recommend this place. Very satisfied and if in North Bay will stay there.

Not a thing wrong with stay

Cleanliness, comfortable room

Breakfast not included

Œuf et toast, souper spaghetti avec boulette et pain à l’ail

Spaghetti avec boulette

Great breakfast and good service in the restaurant.

Did not like the "pre-authorization" system at check-in. Very confusing and presumably not necessary as you had our credit card info when we reserved the room. That was sufficient at all the other chain hotels we stayed at. We thought we had been charged twice when we checked our credit card charges later. Would have liked an info sheet at check-in explaining system and other general information about the hotel, but realize paperless is the way to go now.

Didn't know they had one

Elevator would be nice

Very nice

Good food, pleasant people, helpful and respectful. All was good . Receved help when asked. Response was quick and very helpful and pleasant, Staff went the extra mile to be pleasant and helpful. Courteous all the time. Would recommend to others and would stay again.

Personally I am not a big fan about welcoming animals and pets, where I stay. Would like a map of where everything is eg the pool, sauna, hot tub , coffee room etc

Room was clean and so was the hotel.

Staff was incredibly pushy in our check out process. It was borderline harassment!!! Was approached by housekeeping staff twice before the 11am to check out. This was all before the check out time of 11 am. Was called from the front desk at 10:50am asking for us to check out. This left us with a feeling rushed out the door. Also worth noting that the hotel was at less than 10% capacity. My spouse and I were debating on spending another night, but after the treatment we received we decided to move to the Hampton Inn for the remainder of our stay. Don't think I'll be staying with the Best Western North Bay again.

Best Western in North Bay proved to be a great choice for our recent Trapper's Convention weekend. Staff here are wonderful! Food is great and our food choices were reasonably priced. Although the bar itself was not open during our stay, bar food is available through the restaurant. The entire hotel is kept very clean, pool was great (I'm not so sure about the hot tub) and the cost of our stay was was reasonable at today's prices. Glad to say it was also nice and quiet during our visit. We will definitely be booking here again in the future!

Staff are Great and very quite and comfortable

Great location, very, very friendly and helpful staff, clean, neat, organized and Bobbie was an exceptional host (front desk). We were visiting for a wedding at a nearby resort and it was a short 5 minute drive away. The staff provide assistance with directions.

The pool. The service and quiet location.

Only one washer and dryer but that’s ok.

Although this hotel was very dated, it was ok for a stopover while travelling! Rooms were clea ! No coffee maker in room! We brought our travel keriug!

Every single staff member that we met was so kind and friendly. They were so accommodating and tried their best to fulfill any and all of our requests. They building is beautiful!

That the saunas are located in the changerooms. Unless you feel comfortable risking seeing a naked member of the opposite sex you can't share the sauna with your hetero spouse.

Lobby area was aesthetically pleasing; accessible parking good; upon booking out, the front desk agent was very pleasant.

The front office manager was not available to address the fact that an agent at the hotel had assured me in a phone call prior to booking that the hot tub & pool were operative. Upon arrival, the hot tub was out of order & the walk-in access to the pool had been blocked off. With physical limitations, I was unable to enter the pool. This is not in compliance with AODA. Instead of a full reimbursement, I was offered bonus points to be used for a complimentary free night, as a "[goodwill gesture]." Needless to say, this was insulting. There was a feeble attempt from the manager to apologize but her choice of words was disconcerting. "In terms of our pool and hot tub area, I apologize for any [confusion] surrounding their availability." "I also regret any [miscommunication] that may have occurred prior to or during your check-in." "Again, I offer my sincerest apologies for the [missteps] during your stay and truly appreciate your feedback." It would have been appreciated if the front office manager could have answered my queries & accepted accountability for the problems that my family experienced.

Very friendly staff. Helpful.

Clean.

Very nice hotel

The shower in room 210 had no water at all.

*

Older building , good lighting in parking lot

Beds and pillows were comfy. Hotel clerk was very friendly. There were 3 weddings there that day but it was actuality nice and quiet.

Stayed here two nights to attend a wedding being held at the hotel. Staff were friendly and helpful, banquet facilities are decent and the bar and restaurant were good. I used the pool and sauna and they were both clean and added a nice reprieve. My room was rather disappointing though. If the heater wasn’t going steady, the room became cold instantly. The carpet was grungy and needs to be changed out. Flimsy comforter on the bed (had to ask for an extra blanket. The bathroom was clean but the tub and shower were subpar. And no coffee maker in the room. Free coffee is available at the front lobby but c’mon Best Western, get with the times!

Very pleased with our stay, recommended to others.

No

Everything was perfect

Don't eat there. The hotel is nice, but the food wasn't worth it.

We were given the first room right off the lobby - Morning was quite noisy as other guests either checked out or went for coffee, etc.

Chatter of front desk staff first thing in am (room was adjacent to front desk) was loud.

No stars isn't an option. Overpriced. At $300, I expect a much higher standard. Staff said no refunds or compromises could be made since booked through expedia. Swarms of bugs at the entrance and hallways. Paper-thin towels. No coffee in the room. No breakfast. (Although the thoughtful staff did provide one in the dining room, where the staff was amazing). Virtually unfunctioning TV. WORST EXPERIENCE EVER WITH EXPEDIA

Very happy with my stay.

Short drive to waterfront. Italian restaurant on site.

We like the pool and the sauna is going.

the beds were not comfortable.

Great hot tub with the strongest jets great for stuff muscles. Kind of far from town. Very well priced food in the restaurant which was very good. Pleasant staff.

Breakfast and pool