Novotel Paris Orly Rungis

Perfect over nighter after a long flight..

The guy staff at night was attentive to the request I asked even it was 1pm. Carpet needs to change. Breakfast was fine & only the sanitation Needed to attention by the staff because there were 2 flies I saw flying around the uncovered food. Overall we can still come back and maybe it’s more improved .

Away from city

The staff were professional, readily available, willing to go extra mile to ensure our comfortability. They were resourceful, polite, and there is nothing to complain about in our stay with them. I'll definitely use them again!

Bed sheets and towels had odd smell

Staff (included Kevin Manager) was fantastic he resolved our problem regarding the bedding within a few minutes.

I enjoyed my stay and the staff was amazing

From check in to departure, everything was great and smooth. Friendly staff, very clean room, definitely stay here again next time in Paris.

Food options were ok, would have loved a bit of toast. The bar closed earlier 10:45 than expected (midnight) or at least we were told it was closed. We had to practically beg for a drink. Transport access is good. Internet access was great.

Room was spacious and comfortable for a family of 4. Reception staff were friendly and helpful. Room was clean apart from a few stains in bathroom sink. This hotel was perfect for a quick stay and not spending much time in the room. I was slightly worried after reading some of the negative reviews but I don’t think you can go there expecting the Four Seasons. I was cery pleasantly surprised.

The rooms were nice enough, small , but the beds were comfy. I was disappointed in the bathroom. The toilet area was so small you could barely use it with closing the door. The shower felt like a camper shower instead of a nice hotel. It could have been cleaner in the shower and surround area as well. The hair dryer was not effective. There was limited dining, even if you want to use the restaurant in the hotel. You need to Uber or Bolt everywhere and it's expensive!

The weather was expected, the hotel staff were very friendly and accommodating I would definitely stay again. Only issue I had was I paid city taxes twice but speaking with hotel staff that should be resolved soon. I slept so good in the bed. Another thing was breakfast was not really good for people who don’t eat pork as there where no other options with sausages and bacon.

Less than anbaverage hotel.

Ok

Very unhelpful, called and was told they could help by moving our dates to september due to flight cancelled, but then told no so no refund for two rooms?

The hotel offers a comfort in budget . Friendly reception staff . Not much facilities for breakfast or dinner outside hotel . There is a pizza machine in a walkable distance which is a budget friendly option .

Ok

Staff was friendly and polite

Good ti stay close to the airport

Everything was closed to the hotel the mall dining food and transportation

Great location to the airport spacious clean room with restaurant and bar. fab!!!

Very clean and well organized. The service was great.

Horrible staff location

Pleasantly surprised at how amazing this stay was. The suites are extremely spacious and perfect for our family of 6. We were able to walk to bus stop to get to metros. Def recommend this hotel and location

I have no complaints about the hotel

It was in a good location. Average accommodations. The elevator was super tiny-the smallest I’ve ever seen. Our room wasn’t ready upon arrival so we left our bags in the bag room, when we returned they were not in the room-gave us a mini heart attack but they had just moved them to another room.

Recommended

It was very close to the Orly airport and had a airport shuttle. The check in staff were great to deal with on arrival even though they were very busy. The restaurant staff were very likeable and were fun to speak with

the airline cancelled my flight and could not get another one on time, tried to cancelled but they declined, as per "policies", I think they should have an open mind and take in consideration the reason why sometimes people cancel. Expedia did not help at all, as I could not reach the hotel to cancel directly, in the site it gives you instructions to cancel but never directly to the hotel, so this was awful for us. thanks

It was a great experience to stay and staff members are very helpful.

1 staff member at busy times at checkin. Mattress springs visible Bed linen old and tired filthy floors in toilet room Airconditioning LOCKED to 26 degrees in summer!!

Good

Very helpful staff excellent location and facilities

Excellent !!!

It's only convenient if you are going to the disco a block away from it. The room was small, and they gave us a double and a sofa bed even though I booked a double and 2 twin beds. I told the front desk about this, and they insisted my booking was for a sofa bed. This was incorrect. I have the confirmation that says 2 twin beds (I never book a sofa bed). The sofa bed was very uncomfortable and gave us back pain. The ladies at the front were helpful, and the hotel had a water fountain. But, there was no access to public transit, which makes it more expensive to move in Uber. Also they offer shuttle but the shuttle only works between 5am and midnight. You have to hire an uber if you need to be at the airport at 3am. Breakfast was good. They had a restaurant downstairs and some kids' activities. It's not far from Orly Airport.

It was all good but not perfect. I booked it because of prior experiences of Novotel but this didn’t look like one for some reason. Everything was just ok - better than Ibis but not as good as other Novotel chain. The breakfast was okay. I stayed at Novotel Suites Paris Issy les Moulineaux and everything there was as per Novotel quality, but this was not as good.

We had a comfortable stay. We would only say that the room service should say last orders at 10.30pm not that it stops at 11pm as at 10.45pm you could not order so after a long day we had to go to the near by mc donalds. Other than that the stay,staff was fantastic.

NICE

Does the restaurant serve French food, I asked. Of course! I guess a burger or a pasta made in France is French food. I was afraid of getting out in that vicinity to dine out, so it had to be that 4.5 euros for one very small coke. Expensive and bad food. Most of the staff were not friendly.

Rude staff who failed to process our booking due to laziness- lead to two customers entering our room as they were assigned the same one incorrectlu

Someone smoked in their room and the smoke detector went off at Midnight. Staff were super unorganized and it took a long time to shut off the alarm.

Very basic for a Novotel- carpets showing its age, no amenities apart from soap and shampoo dispenser, staff not customer centric. In contrast to other 4 star hotels in Paris, this did not seem to have met my expectations. Focus was clearly on being a conference venue rather than a hotel for guests.

So Good

Our stay was limited for 1 night and we had pre booked our own taxi.

Thank you

Our room was unbearably hot, even with the window open — in December! The breakfast was inedible, a complete waste of money. We returned a rental car to Orly airport and timed it to catch the free shuttle (the reason we booked this hotel) back to the Novotel but it didn’t arrive as scheduled so we waited in the cold for 40mins. We should have just stayed somewhere much nicer and caught an Uber. Staff were all very friendly but we were glad to have only stayed one night before catching a flight the next day.

Love the free airport shuttle and the breakfast was great

Front desk was very helpful and kind. Breakfast had great options. Happy with our stay.

Kind reception and pleasant location. No major issues overall. However the Aircon was noisy and the Shuttle bus a little bit late.

The airport shuttle was brilliant. The room was okay, we only slept in it as we were out everyday... The toilet was disgusting..smelt like it had not been cleaned or pee hundred time and still not cleaned!! We had to wear shoes to go in there as I was scared if needed to go but will catch something or the smell might make me throw up. We did use the restaurant or bar as we were always out ... The metro 14 at Orly airport gets you into Paris. Next time will book closer as it cost a lot to travel everyday into central Paris (family of 4) as this hotel is far out and in the middle of no where near to anything whatsoever. Better to book elsewhere as may work out cheaper.

I booked this because it was close to my arrival airport and I was getting in very late from one airport for an overnight and flying out of the other. The shuttle stops running before I landed and it was VERY hard to get a taxi to take me to the hotel but it was too far to walk with luggage at midnight. Its not convenient to get to CDG from here either by public transport so ended up just taking and uber which was fine. Room looked quite rundown but was clean. Didnt use any other facilities as I was really only there for 6 hours.

Great

Dinner was excellent and affordable. The breakfast buffet had several tasty options. If you take the airport shuttle, be sue you know which stop the Greenline bus picks up at.

Safe and Quite

The shuttle service from the airport to the hotel was not great and confusing to figure out. Hotel restaurant was surprisingly very good.

The staff was great. The bathroom was clogging.

Fabulous airport hotel with courtesy bus and lovely staff. Swimming pool for the kids was great 👍

I had a fantastic stay at Novotel with my family. The staff was excellent, especially Amina at the front desk, who was incredibly helpful. I will definitely choose this hotel again when I return to Paris.

The building is a bit outdated

Staff were extremely friendly rooms were clean

Not recommended unless you are connecting to Orly Airport. Hotel is clean and staff are lovely. But nothing to do.

It was okay breakfast was included, the room.was a tight squeeze it was ment to be for a family of 4 but was small

Excellent staff, very nice location with free shuttle service for Orly Airport. Unfortunately it was away from CDG airport, but we took Metro to orly then took free shuttle service. If you have more than 4 passengers than it’s better to take taxi or under from CDG to reach hotel and then free shuttle to Metro at orly from where you can go to Paris by Metro

Great

Friendly staff. Location is less than 10mins away from Orly airport, which offer free airport transfer. Room was nice & clean. They also have a swimming pool in the property. We really enjoyed the breakfast, starts at 5:30-9:30. I would recommend this place to my family & friends. Merci Novotel hotel!!!

Nice customer service

Very small rooms with bad design

Hotel is clean and modern. I appreciated the USB power port in our room. Rooms are a little small but manageable. Wanted to give a shout-out to the hotel staffer who literally ran down the airport shuttle after it drove right by the front door without picking me and my family up. Truly going the extra mile!

Convenient access from the airport

This was a nice place, very clean and updated lobby area—lots of things to keep the kids entertained. The rooms were decent for the price. They could update the carpeting in the bedrooms, but they were a bit dingy. Other than that it was great.

The reception staff was very pleasant and the food was good at the restaurant. The green shuttle will take you to and from the hotel and Orly, in case you are trying to find that info. Very convenient rooms for families.

Great hotel if you are flying out the next day at Orly airport. Very convenient and close. They provide a shuttle which was on time and it was free.

It’s a nice hotel.

Decent hotel but not a four-star in my opinion.

Very cute hotel, close to the Eiffel Tower. The staff was very friendly and helpful. Thier rooms joined which made it perfect for our family of 5

The staff AMAZING!!!! Super helpful with all.our requests The breakfast great!!! Bus to airport for free in front of the hotel. Clean! Great experiencie, thanks!

The room itself was nice however the washroom space should be redone i.e there was a big space for shower and tub but a tiny space for the toilet.

Very convenient.

The restaurant staff was rude and unhelpful. There was nowhere to eat our own food and were pushed out of the patio with our delivered food and had to eat in our rooms. There was construction in the hotel which we were not informed about and the noise was unbearable.

The staff at the hotel was very helpful, friendly, and gracious. The room was clean and quiet with plenty of space and a pretty view from the window. The bathroom and the toilet are separated. Plenty of lighting everywhere. There were plenty of choices for breakfast: lots of fruit and food options. I had a very comfortable stay.

The staff here are excellent and welcoming, would recommend to anyone.

Very nice and clean

The hotel is convenient to the airport and the outdoor lounge area was nice. The attractiveness of the restaurant was just okay, but the food was really good. Better than expected for a hotel. We enjoyed our dinner and the Continental room service breakfast the next day. We did feel a little isolated to the hotel though since there didn’t seem to be anything walkable nearby - restaurants, cafes, shops. Staff was friendly and helpful.

Everything was perfect except little water came from the floor while using the shower. I reported it to the front desk.

staff is friendly and attentive- the hotel has delicious food and convenient bar, well appointed rooms with all we need.

The Room was good. But first the Price was exhorbitant as breakfast was a disaster. We paid Parking but the parking was open with no security. This Hotel did not respect the customer & as a result we will never go to Group Accord Hotel in future!

Ageing hotel with low quality room. The room didn't smell great upon arrival, and the bathroom/toilet pods in particular are very old looking. The beds were comfortable enough, but only one bottle.of complementary water for 4 people not ideal. Breakfast was poor for the €18 cost. The coffee is horrendous. Good to have a pool and no complaints from the kids on that front! Location for access to Orly airport was excellent though, and the free shuttle service a real plus.

Very quiet and the staff was very friendly and helpful.

it was horrible the first day no water in the very very small fridge even not enough for 4 bottles of water whe i ask about the water they said they don't have the food terrible i will never recommend it's not really 4 stars i will give 2 stars sorry but it's the reality

It was very clean and had plenty of entertainment for the kids!

property was good and next to Orly airport.

It is a bit far from the city center, need to have a car, but it is good for the budget. the hotel rooms are clean.

Ce n'est pas du à l'hotel mais la boite de nuit juste à coté bloque complétement la route car l'hotel est au bout de la voie sans issue. Il nous a fallut 1h pour faire 200m et atteindre l'hotel. Si vous prévoyez d'arriver après 23h, choissisez un autre hôtel pour éviter la galère.

Over all my stay was okay, I noticed the bathrooms aren’t really set up for heavier set people , also it was very loud in the early morning’s. I felt like I could hear every door close and every toilet flush, causing me to wake up early and feel tired

We are very upset with our experience. We are from America and were unable to travel due to COVID-19 restrictions. Both this hotel and expedia refused to offer us a refund or a voucher. We find this very disheartening as this was our honeymoon trip and we had no choice but to cancel due to the pandemic and restrictions. We hope other couples will not have to endure the same treatment.

We had to cancel our trip due to Covid and not being allowed to enter. Every other part cancelled and returned our money. They refused to return our money, thus we lost the money for the stay.

Good stay as ever. Perfect for our use, right next to the market. Very cheap compared to normal. Not sure if this is due to COVID Social distancing measures in place. Did not eat there, but have eaten there before. Standard accor hotels grub.

Clean and friendly staff. The food was good and it was close to the tourists.

Location was far from major attractions. No shuttle to CDG. Double charged for room taxes even after I explained it was already paid.