Cliff House at Pikes Peak

Location, and different style.

Almost all the hotel was being under renovation / construction; So it didn’t felt cozy. If we had seen that the hotel was under construction / renovation, we would had chosen other place.

People nice

Air conditioning kept me up. The ac compressor woke me each time it cycled…..every 25 minutes! Loud….it was awful.

Old historical hotel in the middle of the city

It was under construction (renovations that are going to enhance the space but are currently making it less easy to enjoy it). The dining room is great; the bar and grill has very limited options

It was a great location for us and the staff was very helpful.

The hotel needs a renovation, and it is in the works but falls short in the meantime. Outlets and air-conditioners that didn't work, construction inconvenience that should have been reflected in their rates, and an unkempt room that required our friends to downgrade their stay at the same price were all negatives.

Location

Renovations were being done and the windows to our room were papered over, making it claustrophobic.

Historic and very pleasant

Some construction going on

Very close to the Penny Arcade and downtown Manitou Springs.

We just happened to stay during a time they were power washing the whole outside, but that’s not really a complaint because when else are they going to do it?

Cliff House was beautiful. We were upgraded to a bigger suite at no cost which was a blessing!

N/A

Despite planned updates and renovations planned for 2026-2027, the property is in great shape and beautiful.

No complaints.

Nice place

No parking

Breakfast was great!

Coming in we didn't know there was construction and had trouble finding valet.

Historic property taken over by Hilton and the extensive remodel is underway. Unfortunately, we were not informed of construction which is both interior and exterior, nor how it would impact our stay. Rooms were upgraded, nit by our request. Wonder if that had more to do with what rooms were not under construction. You cannot drop your bags from car to door, the driveway is being pavered. You cannot sit on the porch during the day. The porch is being painted. Found crumbs on the floor of my room and the drapes will not close properly to block light, they need to be rehung. I do not recommend staying there during construction. The wait staff at Cliff House restaurant (Matt) and the bar (Kelly) were very nice and professional. The food was very good at the restaurant.

Great staff

Hours for bar

The elevator was broke. Too far to walk to the parking garage

Interesting building history.

It was under construction so we heard lots of construction noise all day long. The front drive was being repaved which made sitting outside on the front porch very noisy with concrete dust flying in the air.

The staff was a particularly positive element of our stay. Very responsive, very easy to speak with. Especial note to Phil, the Operations lead, with whom I had particilarly pleasant converdations and banter.

The charm and the location

Would’ve loved to Of stayed longer

Gorgeous views

We arrived for 3 nights for a family special occasion. This is a historic property in a great location with a lot of charm. The staff was very friendly. Our suite room was large with a very large well lit bathroom. The bed and pillows were too soft for our preference. The main issues are with the ongoing and deferred maintenance here. The front driveway is under construction which is a loud eyesore for guests plus inconvenient for access and parking. Thankfully the friendly valet service was affordable and very helpful given the busy street/ hotel. The Interior spaces all have worn, stained carpets. Chair pads are worn and broken down. One elevator not working. However, It seems that there is some investment going on with painting the exterior and I am optimistic this special property can get to 4 stars or better once they finish the major work and then keep up with maintenance and strong guest service. I would return in the future if they improve the facilities.

Room was very small for the price we paid

My husband and I stayed here to celebrate our anniversary. This is a beautiful, historic hotel. The staff was nice and always there to answer questions we had and gave good tips for sightseeing around town. This hotel has valet parking for a reasonable fee and we were always able to get our car without a long wait. The room was spacious and clean. The hotel is undergoing some construction and renovations but that was outside from what I saw. While not the most aesthetically pleasing, I understand that it has to be done at some point and was pleased that it wasn’t noisy! There is also a great restaurant at this hotel. I recommend reservations to make sure you can eat when you want. Overall, great stay and I will definitely book again when we return.

Staff is friendly and helpful

Bar hours, close early

The staff were all very kind. The location was amazing, right in the heart of downtown Manitou.

The room was very, very small and although they did tell me (after I booked) that there was construction happening at the stay, it was hard to enjoy a relaxing time due to the construction. It should be listed prior to booking. It's a historic building, and I love that, but the room was incredibly small and the bed wasn't extremely comfortable.

This used to be a very nice hotel, but a change in management has reduced its quality. Prices have risen faster than inflation and many perks have been eliminated. Renovations have lowered the ambiance of the property. The long-standing breakfast buffet (included in room rates) has been eliminated, and the dinner menu is less interesting.

We loved the design of this hotel. Everything has a different theme, and they were nice enough to upgrade us to the Buffalo Bill room where we had the pleasure of staying in a teepee theme room. The staff was extremely kind and helpful. Also the hotel is located in Manitou Springs, making it easy to walk to bars and restaurants, and it is also close to Garden of the Gods and the Incline.

Nothing

Convenience & location Upgraded room

Not told of on going construction lack of parking front porch & lobby empty

The property needs a refresh. There was construction going on where the entire front drive area was torn up. Renovations were underway inside the hotel as well. Parking was a bit of a mess upon arrival. Checking in was hectic. There was a large group when we arrived and then two other check in's in front of us. Only one person was available to check people in.

Not informed of current construction being underway and at this price point, the check in should have gone much smoother. Staff however were super friendly.

Renovations ongoing. Parking difficult due to lack of signage. Seemed some odors result of construction As

As above. Felt price should have discounted in light of construction.

The property is absolutely gorgeous and in a perfect spot for exploring Manitou Springs.

The only issue was that the hotel is undergoing renovations that left many central parts closed and the elevator nearest the entrance not working for most of our stay. The elevator to the back of the hotel was working, but it was quite a long way away with a luggage cart. We were fine taking the stairs to the 4th floor most of the time, but some people would find that difficult. I’m sure once the facelift is done it will be extraordinary.

Absolutely love this property, but. Was very surprised when we stopped in for lunch and found it was undergoing major renovations. The drive & front of the property is currently removed, no furniture in the lobby, restaurant was closed when we stopped in for lunch on a trip from Denver. Staff said there were new owners and a top to bottom renovation is underway for the next 18 months. This is an awesome historic property with incredible staff and I look forward to seeing it updated. I do wish there was mention of the refurbishment on the web to avoid stopping in during construction.

Location was great.

Huge renovation happening with no notice would wake us up at 8am. We were given a room with windows right underneath heavy equipment, which was active on Saturday. zero notice from the hotel, which is completely unacceptable. We also booked a room for 3 and it took 5 requests to get an extra bed to the room. Lastly, room key didn’t work and needed to be re-coded for every single access to the room. Huge pain. Extremely disappointed with the hotel. Will not come back and do not recommend to anyone

Everything was great

Nothing

Location

It needs to be updated and restored

Location

The bath towels & all towels were rough like sandpaper . I asked to get better softer towels but they said that’s the kind of towels for the entire hotel. Also having to valet our car instead of us parking our car ourselves in the garage was very inconvenient.

Na

Na

I booked a room at around 10 pm and showed up within the 20 minutes later. I was given a room that faced a brick wall. In addition the room had a terrible mildew smell that I couldn't take breathing for more than a few minutes. After requesting to change to a different room I was categorically denied a replacement even though the hotel was empty. I hauled my luggage up and down steep stairs and pushed a luggage cart through long hallways. Once my luggage was back in the car then the receptionist informed me that he'll upgrade my room. I requested to see the second room and one of the other hotel staff took me there. To no surprise the second room was just as stinky as the first one. The smell was gagging. I declined the substation and was told that I'll get a full refund and the general manager was supposed to approve it in the morning. It's been over 2 weeks and I'm still trying to get my refund. The manager declined my initial request stating that since I was given a substitution I don't deserve a refund which is absolutely not what the receptionist assured me the night I was there. It feels like these people are unprofessional and scam tourists any time they can.

The staff was nice. The staff in the restaurant for dinner and breakfast were nice as well. The bed was comfortable. The food was good in the restaurant.

The a/c roared and clunked with a noisy sound. Musty smell from the hotel being old, 150 years. Chlorine fumes were strong coming from running the faucet water and the shower. I did not feel comfortable showering as I was worried about the chlorine on my skin. The water pressure my husband noted was too poor regardless to even get the soap off or wash my hair. We drove home a day early and was disappointed. Still in the process settling with hotel as they told Booking they offered me a suite and compensation for my meals which they lied about. They said they would not talk to me about any of this since I booked with Booking. Also it would have been nice to know they also charge for parking. I wouldn't trust getting under the water with my skin or drinking it and this should be noted in their description.

This is the second time we stayed at the Cliff house and it was amazing as usual

The location of the breakfast was beautiful. The service was good, but the food was meh. My wife especially liked the heated toilet seat in our bathroom. The bed was very comfortable, the TV selection was good, and easy to use. Every employee made us feel at home. The entire hotel was very quiet. We ate dinner in the grill and bar; the food was a bit slow getting out, but tasty

During our dinner at the bar and grill, the trivia quiz speakers on the deck were very loud and disrupted our meal. Our room had a beautiful view out the third-floor windows, but they were very dirt-splotched from the winter. When we arrived, we were told we'd have to use the valet service to park the car. I didn't mind, gave the valet a $10 tip, and he also helped us get our bags up the few stairs in the entrance. When checking out, there was an unexpected $20 parking fee.

Everything was amazing from location to amenities to experience to the actual room! They even upgraded our room to a suite for free 💝 we were celebrating our 8 year anniversary 💖

Nothing it was amazing

Great location

Bed was little uncomfortable.

Friendly staff, excellent services, delicious food, comfy beds.

Staff were incredibly friendly and helpful. The charm of the hotel itself is outstanding and the location is great in the historic town of Manitou Springs.

Only issue was the bed was a bit soft. But this is simply personal preference.

What a great historic location. We could fault our recent stay at The cliff House from check in, to wait staff and the grounds. I have read comments about it being tired, I disagree, I didn't get that feeling at all. The place is old but the room was comfortable and large. The bed was great (especially after the incline). The restaurant was great and the bar was equally as good. It was lovely sitting outside besides the fire. Could be anymore closer to town Main Street. Would recommend and stay again. Thank you for a great stay.

Excellent and friendly service, great ambiance, great rooms

all very good

Location was perfect staff was very helpful and friendly.

It was perfect

Staff was very friendly and helpful

There was nothing wrong

Our family has loved The Cliff House at Pikes Peak for decades. My grandmother helped save it from demolition in the 1990s, so this hotel has always been deeply meaningful to us. The staff remains warm and professional, and the historic charm is still present — but the condition of the hotel itself is a major disappointment. The décor screams “late‑90s luxury,” yet the chairs, linens, and robes are visibly worn, starting to look shabby, not chic. During this visit, which was for my grandmother’s funeral, we couldn’t hold our traditional family brunch at the hotel. The buffet is gone, and à la carte breakfast over $20 per entrée made it cost-prohibitive, which was especially upsetting given the family tradition. The Cliff House has such a rich history and a special place in the community. Until management invests in serious refurbishments, families and travelers should be aware that while the service is excellent, the accommodations no longer match four-star expectations.

Clean

Dull

I love the historic charm the Cliff House has, the beautiful rooms, the friendly staff, and of course the location!

Nothing!

Staff was friendly . Overworked due to Valentines Day and Mardi Gras celebrations - did their best but clearly dragging

Run down hotel - rotted wood, paint chipping

Excelente ubicación, desayuno delicioso, la cama super cómoda y los baños una belleza!

It is comfy, the staff is exceptional and the food at the restaurant out of this world

Everything was great

Great location and awesome stuff.

Loved the vibe! Location was amazing too. The staff were all very kind!

Staff was absolutely amazing! Loved the room and location.

Regulating water temp for spa tub was a little difficult. Fireplace control was behind the headboard. Not a big deal, but a note in the room would have been helpful. Otherwise, it was GREAT!

This facility grew on me. It has a really interesting history and it was clean and comfortable.

I get that it is a historic hotel but I think they have leaned in too much on the granny vibe for decor. Way too much Victorian wallpaper, drapes, furniture. Lots of gold, brown, rust, and red.

Dinner was excellent. Very affordable wine list.

The location is beautiful, and I like the old style of the hotel.

Location

No early morning beverage available in lobby; help yourself coffee bar

Comfortable bed, quite, staff eager to help, bringing ice to room was nice

Server at restaurant was working two dining rooms and had little time to serve us properly

Good

More, life music, hot tub

I loved the ambience and the location. The staff were also friendly and attentive.

Our shower was difficult to turn on and off. We ordered à la carte breakfast which was delicious, but not very hot.

We were going to give it 8/10, but, since we were coming from the Broadmoor we feel the comparison unfair, so we gave it 9/10. We especially want to support any person or company who will preserve historic hotels. Staff was pleasant and welcoming. Also, loved all the historic photos and the heated toilet seat.

It is always challenging and costly to maintain historic hotels. We noticed some rotten outside rails, a leak of some sort in one hallway, scuffs on many of the wood doors, and noisy heat and vent fans.

The outside of the building is pretty! I wouldn’t say it necessarily looks like the main photo you see with all the greenery but it has a cute vintage vibe! also, the little bar/restaurant was nice!

the valet staff weren’t very helpful (when we needed something from the vehicle they walked us out to the parking garage in the dark, went back inside, and had us go get suitcases from upstairs rather than pulling the car around?) and the front desk staff weren’t very kind (except for this one man, i just can’t remember his name but he was nice!), the rest of them just seemed snobby to be honest. we had just spent the past 6 nights at the Garden of the Gods Resort, and the service and staff was impeccable so the Cliff House may have seemed more subpar in such close comparison. if you have a choice, stay at the Garden of the Gods Resort!

We love it, not our first stay. Try and celebrate our anniversary there each year. We are getting much older.

Us getting much older.

Usual good standard experienced at this hotel.

Room heater a little noisy.

My wife and I celebrated our wedding anniversary by staying at this hotel. We've stayed here several times over the past decade. We had a suite that included a gas fireplace, mountain view, and large hot tub--and it was a very good value. The ambiance, especially during the holiday season is fantastic--charming, historic, and romantic. But it has gone downhill over the years, and they seem to have stopped touching up and renovating as most places would. But on the other hand, the history is part of the charm and it was a good value.

I was a returning guest to this hotel. As always, I loved visiting the well-decorated and well-appointed hotel during the holiday season. The staff was very friendly and welcoming. I especially enjoyed the mountain views from my room. The bed was extremely comfortable as I fell asleep in view of the gas fireplace.I enjoyed breakfast at my favorite table in the dining room. My dining experience was superb.

After a stressful week, I was so looking forward to soaking in the spa tub. Much to my dismay, it was not working properly. A housekeeping staff member attempted to help and so did maintenance. Unfortunately, the jets would not start after the water was above them and pressing the white button. The front desk clerk was apologetic, but could not issue any type of refund since I booked through booking.com. I submitted an email concern after departing and have not received any feedback from the hotel. This was probably my last stay at this hotel.

The location is convenient, the facility is filled with history, the rooms are spacious, clean, and filled with the necessary amenities. The staff are polite, attentive, responsive, and genuinely kind.

My stay was way too short!

The room was clean the bed was comfortable it was very well stocked plenty of towels and soaps. The location was excellent. We will stay again just for that. The staff were great. Very professional, friendly. Great service.

The water in the shower did not get hot it was just barely lukewarm. The temperature in the room was hard to control.

The hotel is nice and well maintained. Comfortable bedding and the bar/grill has nice affordable options. We had an issue with the room, however director Cara, I believe is her name handled everything professionally and thoroughly to make up for the issue we were having with the room. What could have ruined an evening was made up by the professionalism and kindness shown by Cara. Thank you.