TownePlace Suites by Marriott Fort McMurray

Very quiet stay, room was clean and staff were friendly.

The breakfast was alright I can't say much as I only had cereal

The pillows and the bed are great here! Not lumpy like some other places. Had best sleep in this hotel than have ver had in a hotel

Na

All good

The receptionist was great with my son. Her name is Flora

NA

Would stay here again. Absolutely spotless when we visited. Rooms small but comfortable and had everything we needed.. The breakfast included was quite good, staff friendly and amenities (swimming pool, fitness centre) were modern and again, spotless.

Great selection of rooms.

Nice place for a stay

Was happy with my stay here, and would stay again if ever in Fort McMurray. Staff was friendly, and breakfast was good. Oatmeal was of the instant variety though.

Never disappoints

Good value

I really enjoyed my stay at the TownePlace Suites in Fort McMurray. My room was comfortable and clean. The staff were helpful and nice. I also enjoyed my dinner at the Lobby Bar + Lounge at the adjacent Microtel. I will definitely stay here on my next business trip!

Hotel is clean and nice. It is located close to HWY 63 and that is a very busy highway 24 hrs. I barely slept due to noise of trucks taking off from the street lights close to the hotel.

The staff where great and very helpful Thy even came and cleaned the room well I was there unlike other places that don’t come clean until you leave

Room was very clean and loved separate sleeping area. Staff was very friendly. Great stay.

Stayed at Towneplace Suites in Fort McMurray in December and it was a very good Stay. The hotel is or feels brand new. Lots of parking around the hotel. Big lobby where you can do some work and watch tv. The room/suite was spacious for my needs, and room was clean and modern. Rooms are quiet and comfortable. The fitness room is kind of small but its good if there are only few people.. the only thing I would like to see is some film on the windows as people from the lobby can see inside the fitness room and it feels like you are a fish in a fishbowl when you just want to work out. The location is good if you want to be near the airport but its kind of in the middle of nowhere, there is a burger king, gas station with convenience store, and mcds across the street. The free breakfast is great and they actually have real cutlery which is great.. can't stand using cheap wood forks and knives in some places. Good stay, good experience.

Extremely tiny “suite” room. Supposed to be a one bedroom suite however upon arrival we were stuck in this tiny room, for 3 people. So small that the sleeper couch and king bed are touching when the sleeper sofa is unfolded. Staff wouldn’t move us to another room because it was an Expedia booking. Offered no accommodation or help at all. Just “too bad, it’s Expedia and call them”. Lousy service and ridiculous price for $199 per night!

I am writing to express my disappointment with the service I received tonight, November 29,2024. At 5:45pm , I contacted the front desk to request a late check out and was assisted by Mariel. She said that she would check and get back to me. However, after waiting for an extended period, finally she called me back at 7:30pm informed me that a late check out of 3pm was not possible due to hotels full capacity and my NON-ELITE membership status. I felt that her response was discriminatory and expressed my concerns. Unfortunately she hang up the phone without even telling me. Antonio, called me back, reiterating the denial with the same attitude. I clarified that I totally understood the denial, but was questioning the discriminatory manner in which guests were treated. I questioned the staff’s behaviour and expressed my hope that Management would address this issue before it’s getting worst and happened to other members/ guests. In contrast, I always had positive experiences with Nicole and Flor and it is disappointing to encounter staff who do not provide the same level of service. This location has the potential to be the best in Fortmc Murray, only without this kind of Frontlines people.

Great for our family! The kids really enjoyed the pool and waterslide!

Nice place

Nice property and rooms are new and clean.

Waterslide was great. Room was spacious and all amenities. Soft and comfy bedding. Clean. Ac worked excellent. Loved that tv could connect to netflix

Very nice hotel, had everything that I needed. Suite was very well stocked.

Staff was rude and the breakfast was terrible

Great hotel and has a super fun pool! The kids absolutely loved spending the days swimming and going on the waterslide!

Breakfast wasn’t very good. There was no cranberry juice and the turkey sausage was cold.

Staff are always vey friendly, nice new and modern interior, comfortable stay

It's was very quiet inside

The pool and cleanliness of the room

The hotel was clean and the staff were friendly. My only complaint was that we were on the ground floor so the people moving around in the room above as was a bit loud but they quieted down by bedtime so it was fine. Breakfast in the morning was delicious with lots of options. Pool was a bit cold but nice and clean and the kids loved the waterslide although they wished it went into the pool instead of being separate. Will definitely stay here again in the future.

Why did the hotel collect two payments (the preauthorized payment including the final invoice amount). This hotel is shady when it comes to payments. This is a scam. All pre-payments (incidents/hold fees) should be pending not a DIRECT PAYMENT!

Why did the hotel collect two payments (the preauthorized payment including the final invoice amount). This hotel is shady when it comes to payments. This is a scam. All pre-payments (incidents/hold fees) should be pending not a DIRECT PAYMENT!

My first time at this property. I enjoyed my stay and made good use of the pool.

They offered a room on the ground floor without discussing it with me. I’ve never been to a hotel that even had a main floor option before and I didn’t like it. The hallway was really smelly and I couldn’t find out why. Breakfast was also very bad as the squashes tasted weird.

Nice location, comfortable and clean rooms

Breakfast was a bit limited and no restaurant

My grandson enjoyed the pool and slide. The room was very clean. Friendly staff

Perfect and clean

Clean nice and new

Ok

The only thing we didn’t like was all the swim lessons in the pool. There were so many kids taking private swim lessons, that my kids couldn’t use the slide or the main pool. And they took all the surrounding tables and chairs.

I have to say that nichol went over and beyond while checking me in. She catered to my requests for a ground floor and a room with a tub, she politely upgraded me, and walked me to the room to see it and make sure it would work for me. She had amazing customer service. She also one Morning assisted a guest who had lost his invisiline braces, and she actually dug through the break fast time garbage to help him find his expensive mouth piece. She’s always bubbly and real and happy to help everyone. She’s the type of customer service worker that keeps you coming back and deserves the recognition!

Breakfast was good

I have issues connecting to the WI FI

Staff were very friendly and quick to help.

This was a great choice for a short stay. Clean, quiet and great service. There is a great gym as well. We had a great weekend at this hotel.

Room was very clean and staff was friendly. Kids enjoyed the pool and slide

Nice clean room. Friendly front desk. Only issue was no restaurant available when arriving later in the day so used skip to deliver to room. Buffet Breakfast was nice to have in the morning. Not a stand out but would return.

I was thinking I booked the best hotel in fort McMurrsy but unfortunately many things made me disappointed. Check in was not good as the lady put me in the smallest room there is when I had a baby and child and said they are short staffed. Dishwasher was not empty and guest services are not polite. Asked lady for pillows for the pull out and said out of the whole hotel that there was only one left. Very rude. Disappointed sorry for the guests that enjoyed their stay. My biggest complaint is that the hot tub was under maintenance. For all these factors hotel should not charge the amount they do as it’s not worth it.

Kids liked the waterslide, I thought the room would have a separate living room with a couch because that’s what the pictures show, instead we had a small lounge chair. Pictures should be updated

very nice and comfortable

This is an absolutely beautiful hotel. Friendly staff, modern, and lovely rooms. The shower was gorgeous. I want one in my house! It was very quiet and very safe protocols considering the pandemic restrictions. There was a breakfast included that was provided to go that we ate in our rooms and was quite sufficient.Thanks for the great stay.

very clean, polite staff. beautiful pool and hot tub

Hotel was good but my room was supposed to include a sitting area/couch. No furniture empty corner, just a bed. When I asked the staff to resolve maybe move me a chair up into the corner he said he would look into it but didn’t actually do anything.

Overall it’s a nice, newer hotel. Room was small but had a well appointed kitchenette. A restaurant or bar would have been nicer.

The hotel and my suite was very clean and the staff was extremely friendly. Great place to stay - highly recommend it!

Building and room so clean and quiet. Spacious enough and nicely equipped with all necessities.

Stayed for two nights while visiting friends. Room was clean and so was the whole hotel. Staff were very friendly and helpful. Beds were very comfortable. The kitchen is well stocked with anything you might need, along with the option to call down for other appliances. Would definitely stay again.

The person that checked us in was very RUDE. His name was Antonio. It was my first time staying at this hotel and will NEVER stay here again.

Very happy with our stay here. VERY CLEAN, great amenities in the room, pool was fun (hot tub was closed due to covid), friendly staff - I would for sure recommend it!! Only down side was the hot breakfast was over super early. But they had cold basics available until 10am.

Room was clean, a few scuffs around the edges of the counters and tables. The air conditioner was very loud and rattled, so couldn't have it on during the night. Bathroom was very clean and bed was comfortable. Kitchenette was nice, initially I thought the room was missing plates and utensils, but they were left in the dishwasher (they were clean). Gym has a few treadmills and free weights.

Couldn’t turn the a/c / Heater unit off completely (the fan was always on) without turning it off at the breaker. I’m a light sleeper, and the fan noise was problematic.

Called the front desk for recycling to be picked up in the afternoon, wasn’t picked up until the next day

Hotel was good clean and comfy

Super spotless. Nice tactility. Wish the pool was ooen later.

Excellent hotel, very comfortable room. Great breakfast food

Loved the bed! Hated the breakfast!

.very quiet, clean, nice staff Breakfast downstairs was just ok,

Brand new, clean and friendly staff. Overall, very good.

Great stay new and clean Just like the photos Would recommend to anyone

Friendly staff - great work out room and pool n hot tob

New property. Beds were very comfortable. Friendly staff. Especially Antonio. Lots of parking. Close to amenities.

The Marriott hotel in fort macmurray is amazing!!!

This hotel is perfect for short or long stay in Fort McMurray. The rooms are large, comfortable and have all the amenities needed. The pool, waterslide and hot tub are wonderful as well.

Excellent property, fairly new in Fort Mac. Initial check in was very slow (there were 3 people in front) but likely due to inexperienced staff - and sure they will speed it up. Room was clean, bed is a little soft for my liking. I was there for a week, would be nice to see some variation during the morning breakfast. Overall a great place to stay.

It was a great stay unfortualty i wish i booked directly with the hotel then expedia as i was chargeed much more then my other colluges Extremly disapointing and would not recomd expedia to anyone and check the hotel first.