Sandman Hotel Red Deer

Comfy beds.

Sink was plugged.

Service was great from the moment we entered into reception and were greeted with a very warm welcome. Room had everything and more that we required.

Easy access to the Red Deer Airshow

Hachim was awesome!!

Convenient location and very clean.

The WIFI was a bit unstable

Guest staff is the peak point. They are not only friendly and attentive but also proactive and concerned about your stay. We really enjoyed our stay. The room is clean, and the bed is comfortable. Recommend!

We booked a room with a specific separation between the bedroom and the living room, but the door latch was broken. We lost a bit of privacy, which was part of the original plan. But it works out at the end. The pool had some dirt at the bottom, just a heads-up.

Location

Bathroom tiles is dirty and moldy. Room too small. AC loud and keeps shutting off

N/a

Clean and spacious.

We arrived early. This was no problem. Faiz helped us well and explained everything. Super service. Nice room, clean, nicely decorated. We had breakfast and lunch at Denny’s, which is across the street. Very good. We had dinner at Moxie's, which was also very good. Sandmotel in Red Deer is highly recommended.

The front desk staff were so kind and friendly

Very clean and staff are very friendly

The hot tub wasn’t working

Excellent customer service and clean room

Nothing

I liked that my wife could spend one night at your establishment and you gave her a bereavement rate.

I did not like that I could not cancel this current booking.

Friendly staff. Check in late at night and the staff at front desk was super friendly same as when I checked out in the morning.

Location and staff. Hachim tried to help the best he can

The room was not that clean. The bed and sofa has stain. The kitchen top has still white chalky mark.

Received an upgrade to a king kitchenette room which was a bonus. Stayed a couple of nights for a quick retreat trip from Calgary and felt like a modern room with many charging ports for all the gadgets the modern guest own. Air conditioning was needed given it was hot outside when I stayed.

None really

Neat clean

Heated pool.

The front desk guy was really nice but you were short staffed. There was one guy working at check in and I saw a line of customers looking annoyed and cramming up the lobby.

The facilities are falling apart from the rooms to the amenities like the pool. The carpet looks stained and so gross. Things are rusting in the bathroom.

Breakfast is great I really enjoyed staying at the Sandman hotel staff is fantastic. Location was great thank you.

NA

Friendly staff, good and efficient.

Microwave did not work. Bathroom sink drain slow/clogged.

Front desk has a very exceptional good service

didn’t get cold enough to our room

The rooms were very clean and modern. The beds were comfy and the sheets and blankets clean and smelled good.

Pool was way to cold.

The staff were very kind!

I had to turn the how water on all the way for it to be luke warm, and there was no water in the vending machines (although this is 3rd party) - the gentleman at the front filled up my daughters bottle

Nice room

The bathtub drain was completely separated from its base.

The guy at the front desk (can't remember his name) was fantastic. Very friendly.

My only issue with my stay is there was very little hot water for the shower. I like hot showers and this one got Luke warm. So if you like hot baths or showers you might want to go somewhere else. Other than that it was a good hotel.

no breakfast

pillows were terrible, round like a ball and very hard. when we booked we asked for a room on lower floor, close to elevator. the room we got was on the top floor and all the way to the end of the corridor. there were no instruction on howm to use the tv remote. tv channel guide was terrible to use.

Moxies next door

Lobby /entrance very dirty- should have been a red flag Credit card terminals not working at check in Air conditioning in room 235 not working - cooler in hallways than than room No screen on window- bugs come on Tv in master room not working Pool not available - chemical problem No one at front desk to help- no manager on staff Booked 2 nights - left after first night

The employees were friendly and it was clean.

The mattresses and pillows were not the most comfortable but OK and the elevator was extremely slow.

Staff was very accommodating

The a/c was tucked behind a desk so the rooms temperature didn’t regulate properly

Sink was dirty, pool was honestly below par and dirty. The cribs should come with crib sheets for sanitary reasons.

Room and staff Dayton was very kind

Nothing

The location was good, the price was good

It was noisy as there was a youth hockey team staying at the hotel and there was lots of running up and down the halls and loud voices.

I did not get the opportunity to stay even though I pre paid before arriving. i would like a refund

That they would not take debit for incidental fees

I didn’t know there was breakfast lol! But the front desk staff were very helpful and accommodating. The bed was comfy

The room could use some TLC - carpet ripped up in places and the bath tub was aged. Also the smart tv didn’t work and the remote was difficult and confusing to use.

Very disappointing room expectation and below average cleanliness. Original room had a non-functional sofa bed which we didn't realize until late evening when went to utilize. Offered us a blow up but could not find pump to inflate. Couldn't give us a different room until next day, but gave us a lower room than what we booked but still charged us rate for original room. Gave us a $40credit for first night, only compensation offered. I will add front desk staff were polite and apologetic.

Up to date, clean, friendly staff.

There was no breakfast and no discount at Denny’s.

Had a tough time finding plug in for the coffee pot. Had to move it over to TV table to plug in.

There was lots of parking and the staff were very friendly while I checked in and out. I was upgraded from a one bedroom room to a suite.

First off, it was EXTREMELY difficult to get the deadbolt on my room to look. As a woman travelling alone this was a BIG concern for me. They had upgraded my room, which was nice, but the bathroom door that lead to the bedroom couldn't close, it's like the frame was too small for the door, The bathroom also didn't have a fan and I could see mold beggining to grow on the ceiling while I was showering. Lastly, while I was on the couch trying to read I turned on the overhead lights and they were flickering so frequntly I had to shut them off and use lamps the rest of the night. I've stayed here for work multiple times and each time there has always been a cleanliness issue, a security issue, or something else (once they closed the pool early, the same trip the smoke detector kept going off whenever we would shower and there was no fan in the bathroom to help it dissipate.) I will not be returning here, I've given it way too many chances.

The staff was very professional and made sure we received the best service possible. The room was great and very spacious. Overall this was an excellent choice and I will be sure to come back in the future and finally, a huge thank you to Mr. Faiz for this wonderful stay.

It was very clean and the staff were so friendly. My room was exceptional. I wasn’t expecting it to be that nice. I felt like I was at home tbh.

Front desk staff friendly

Air conditioning very noisy at night

Knowledgeable staff! I enjoyed dealing with Joseph .He was very informative and respectful

Cleanliness,staff interaction and location

Friendly staff, location was good

Smelt like smoke. Room door didn't always close. Did not like being on the bottom floor by the stairs and exit door with a family. Was very loud. was told no other rooms available.

The staff was so kind! They upgraded me and made sure my stay was as perfect as it could be. I had requested to not be on the first floor as it sometimes doesn't make me feel the safest, and they completely accommodated that and gave me a great room at the top floor, bigger than what I had booked in the first place!! They also accommodated my early check in request which was so helpful. It was either Hicham and Faiz that helped me out. Thank you!!

Good location, rooms are updated and look nice. Expect the regular level of cleanliness as you do at any other mid range hotel. Looks clean on surface, but when you look closer there's some work to be done. Pool area was nice but there was a lot of debris, dirt, rocks in the (indoor) hot tub, jets didn't work and it was midly warm. Was fairly quiet, could hear a bit of noise from the room above me. The attached Moxies is convenient, but they don't offer room service. Pillows are soft and lumpy (as expected) - I bring my own for this reason. In room heat/fan/ac worked great. Shower head actually had nice pressure.

Was able to get in earlier as I was just out of eye surgery from hospital in Innisfail. Got checked in at 11 am.

Staff

The staff were very friendly and helpful Rooms were clean and comfortable Price was good

Off gas from materials used in renovation.

I like the hotel was quiet and renovated room was clean.

The hair dryer in our room doesn’t work but it is there in the room. Also I asked reception if they have a dental kit such as toothbrush but she said they don’t have. It is important in a hotel I think this should be added up to the amenities. Thank you.

Newly renovated room was very nice

Pillows were a bit hard

Staff was very friendly, room was clean and comfortable.

No breakfast provided but we were given a discount at Dennys next door, which helped.

It was perfect. I had a symposium at the Western center. After it was safe to walk to Cilantro and chives. room was very clean.

Just the plumbing seems some upkeep. Sink would not drain well the door on the bathroom would not close

No breakfast, good location

Making breakfast available

Nice hotel for the price!

That the 1 vending machine and ice machine weren’t working

The King suite was roomy and comfortable. Although it was located next to the elevator there was no noise. I also utilized the 15% discount at the adjacent Denny’s.

The pool was closed for repairs. The pop machine on our floor was unable to dispense bottled water, although we tried several times.

Staff were amazing and helpful

None

How all the employees smiled when passing thru in hallways ! Nice

It’s not so much “ what I didn’t like, “ more like I was sad at the fact , pool area was under construction! But I enjoyed my stay

When the house keeping lady keeps her cleaning cart right outside my door and slamming , banging around objects super loud and it was hard for my study is what I definitely loved each day!

How loud and annoying the cleaning house keeper people are !

They have upgraded and appeared to be trying to improve. The young man at the front desk was very polite and tried to be helpful, but really did not consider the actual depth of our concerns.

Pool and hot tub being renovated, no notification. Desk clerk did upgrade us to a room with a jacuzzi, but we lost the spare room we were looking for. The upgrade was obviously rushed and unprofessional. Carpets not under the trim properly, new wall paper peeling due to poor installation. TV had all optional HDMI and USB ports disabled and we were told they did not have an alternate, and obviously did not care. If we were still travelling with children we would have told them to play in the lobby until the TV situation was corrected. Last, there was a FECES STAIN on the couch, so we turned the cushion over. We informed them at checkout and were told they felt they should check. Really? Booking needs to consider NO up front payments! A refundable deposit, until you have seen your room and decided to stay! We felt trapped.

Great location. Nice renovated rooms. Convenient, small, but never busy gym. Great desk service. Thanks Dayton. Been staying here weekly for the last 10 months. Good points program ( although limited to sandman hotels - mostly in Canada and a bit pricey in nice places like Vancouver). Meal voucher for members plus discount at Moxie's and Denny's, both within a couple hundred feet of the hotel. Ample parking. Good, secured ( need a room card to go up) elevators. Free upgrades. Good heat/cool control. Dark curtains for privacy/sleeping. Windows open.

Location was great - and we had some of the newly renovated rooms which were really nice! Loved that there was lots of lighting options and the space was set up nice!

I didn't like that the shower didn't have a door. Made a huge mess of water on the bathroom floor. This was really frustrating as there were three of us sharing the room so by the time it was your turn to shower the floor rug was completely soaked because there was so much water spraying out of the shower.