Red Maple inn and suites

Very friendly and professional staff. Great location and price. Would come back again!

Great Inn! Friendly Service

Size of room was great. They had a microwave and a mini refrigerator. Definitely could use an update. There was some holes in the walls stains on the bathroom curtain.

More than expected. Very clean place. Good size suite. The only issue was the tv that wasn’t working, but honestly, we didn’t try to fix.

I booked 2 rooms for a long weekend for myself,my Daughter,my niece and her 2 boys. Upon check in my niece had to go get another room key as hers did not work.I had to get a new one second day as mine stopped working. There drink machine was out of order,there ice machine didnt work and looked like it hadnt been used in years. We had to drive a bit to get refreshments and snacks to bring back. My nieces room bathroom was not clean especially the tub.The bed sheets seemed to be clean except the top spread smelled bad.The room TV's were not set up correctly.We had to keep putting it to the HDMI each time we turned it back on and relower the volume plus the remote didnt work correctly had to get up and use the buttons directly on the Tv. There were unsitly spills all through the hall carpets and stairs. Running the air conditioner gave my daughter and I sore throats and we came home with it and bad cough.When the office closed at 11pm there was a door tooutside that remained unlocked 24 hours no key card entrance for our safety at night so anyone not staying could just walk in off the street. Being 2 woman traveling with our kids didnt eel very safe. In my batherron tiles along the bottom of the wall were broken and there was a fair size hole going down through the wall to I dont know where was a little dishartening while using the toilet. Walking on the room floor barefoot got our feet all dirty the rooms seem to have not been vacumed in months. So much to comment no room 😪

No coffee or tea in the lobby or room. No lift. Unpleasant staff with no greeting or kindness. The heavy metal doors to the room will pull your back & shoulder out trying to open & close them. They stick * have sharp metal shards sticking out that snagged my new sweater leavins a hole. Pics below. You will hear the loud noise from these doors every time someone comes or goes keeping you up or waking you up. Rooms need repair The people above me banged on these metal doors & the floors all night. I called the front desk @ 2:30 & they told me the desk is closed & open from 7-11 then he hung up on me. Clearly annoyed I had woken him. No problem I couldn't sleep in the room I PAID to sleep in. I C/O the noise in the morning & received no apology or care that I was up all night. Very dismissive & walked away saying they will look at the security cameras Check out was dismissive again. He appeared annoyed I wanted to talk to him about my stay. He didn't ask about my stay or thank me for staying.I brought up the dangerous metal chard on the door that ruined my sweater, the doors that didn't close & the noise from the people above. No appolagy, concern or care. He said he'd review the security. Didn't do me any good 2 days later. I cancelled my third night. This was not Canadian hospitality with kindness & care. It was rude, dirty, dangerous & loud. Not what I would expect in Huntsville.

There was no greeting or smile at check in. No coffee or tea in the room or lobby. While entering my room I had to use all my might to open the metal door. It stuck as did all the other doors in the hotel.My new sweater was snagged on the metal piece sticking out. It now has a hole Pics below, a real safety hazard from this rusty metal danger. People above me were banging on the metal door & the floor all night. I called the front desk @ 2:30 & they said the front desk is open 7-11 we're closed & he hung up on me. I didn't get any sleep & then slept in loosing 3 hours of my day feeling tired, nauseated, headache & didn't enjoy my day because I was so tired. In the morning I talked to the desk & they didn't care in the least. She said she'd look at the security cameras.On check out he was dismissive & rude. I again talked to them about the doors that wouldn't close, the dangerous door that ruined my sweater & the noise. Again they said they would review the cameras. Didn't do me much good 2 days later on check out.No remorse, apology. Nothing. No service, No kindness & no hospitality. I cancelled my last night & only stayed 2 of the 3 nights. Anytime someone goes in or out of their room you have to slam & use all your weight to close it & pull your back & shoulder out when opening.Therefore you hear this loud heavy metal door every time anyone in a room above, beside & below leaves. You will not get any rest , kindness. respect or hospitality here. Pic 7 shows sweater damage

This hotel is a no frill hotel that is inexpensive , clean , with decent sized rooms

I liked the cleanliness of the room and the quality of the sheets and pillows. The price was reasonable. I was unable to use the television

The bed was durty, the ceiling got some black spot, the shower was durty too. I dont recommending this spot. The water dispenser & ice machin doesnt work.

Actually, it was good! Very spacious rooms, ckean, with fridge and microwave. A very fine hotem to spend one night on the way ro Algonquin

Looks nice in photos but it is different in person. The ceiling, walls, floors and surfaces were not clean. There were no screens in the windows. There were a few loose wires that were capped and left lying out throughout the room. The bathroom mirror appeared to be falling off. When we went to adjust it, my son and I saw wires coming out of a hole in the wall the mirror was precariously hanging on. We found the smoke detector in a drawer.

The shower had good water pressure! The beds were comfy. No ice in the ice dispenser and no tv! Considering we were only there to sleep, it was ok!

It’s tired and run down. Housekeeping cleaned on my second day and took my toiletries away thinking I left. I got them back after asking for them.

Last minute trip for family emergency. Good service dude, called me to let me know when their front desk closed down. Didn't ask any questions when I arrived. Checked in with the most high tech door lock I've ever seen. Average motel vibe - Overflowing garbages, toilet shifts as you sit down, hallway smelled like cigarettes. Common stuff. For one night and no questions, I'd stay again.

GOOD BASIC CLEAN ROOM.

This was a very tired sorts an massively overpriced stay

ve3ry good for the price

Ok for a budget stay. Don’t drink the free coffee though.

Quiet place and good amenities

Property clean, rooms spacious, staff friendly and helpful Downside- old smell to rooms… needs to be aired out more

Very unpleasant …filthy! No tv no internet

Be careful selecting your room. Our two bedroom suite was a “two beds in a little room” booking. They couldn’t offer any other choices at check-in, and I was quickly reminded that it was too late for a refund. The mini fridge whistled all night. Be sure to bring your own shampoo. Great shower and nice pillows. Clean room. No offensive odors as some comments warned.

ITs a boit too far out of town to walk.

No working wifi. Front desk said that it was because I used apple products. Strange that i never experienced or even heard of such a problem before. Room was spacious and clean.

I have a complaint moving forward.

The building was a little old but it was clean and served our purpose. TV was not working though.

Everything looks good. The only thing that was kind of annoying was the fridge had a very high whistle. Very hard to sleep otherwise good.

Had an absolute wonderful stay. Rooms were clean. Emasculate bathroom facilities. Can’t wait next for our next stay at the Red Maple Inn.

No one at property to check in guests. Had to leave

It wasn't fancy, and we didn't need it to be, but our room was clean. The bed was comfortable & we both had a good sleep. Air conditioner was powerful, which was great. We would ask for an upper level room if staying longer. We don't care for having a sliding door on a ground floor. Ours was on the street/parking lot side, so we just kept the curtains closed. We were happpy to discover an award winning fish & chip restaurant (with delicious halibut) just down street, less than a minutes drive away. Very walkable distance on a cooler day, plus there's a little cafe across street (didn't have time to use). We were only in town one night & the price was good & we were satisfied with our stay.

WiFi didn’t work, TV had very little channels, no smart TV options, vending and ice machines broken. 3rd floor had a smoke smell, room wasn’t that clean, lights switches were super dirty and gross, towel rack was almost falling off the wall. Not what I’d expect for $170 a night. At least the AC worked good!

The whole place smelled of cigarettes, no wifi even after I asked for them to fix it. Very dirty place. Tv barely works. I highly recommend spending a couple more dollars and staying at a better spot.

room is small for the price. The place is outdated and dirty, the carpet stinks. No coffeemaker in the room. Do not waste your money. Terrible experience and will never come back again.

The rooms reeked of smoke, no working wifi and no coffee except for nespresso machine in lobby (which they hide overnight so it doesn’t get stolen). Broken beds in the hallway, or out back, no working ice machine but still in hallway and despite no smoking signs everywhere- the 3rd floor reeked. Family run though and kind people and they swapped our room for a ‘less’ smoky one! The good: beds were comfy and it was quiet.

Thanks

The Receptionist seems a good guy. Hope his not jusr acting. I requested to clean my room in the morning buy didn't do it. I was so upset 😡 staying for 2 nights was bad. Also, the mirror in my room was broken. Bed sheets are dirty with stains and what not. Never again! I would like a refund of my money...

Room was recently renovated, poorly renovated. Mirror in washroom was missing, cable tv not functional. However bedding was clean,towels were clean smelled good. It was a cheap price , if I had paid more I would’ve asked for different room or refund.

Terrible do not stay here place smelt of cigarette smoke and room was dirty

That was good experience

Dirty bedding, dirty carpet and the whole place smells

Not opening door Waiting outside since half n hour

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Disgusting filthy and dirty! Very very rude staff.the wifi did not work the tv did not work. Vending machines were broken.

Really decent, better than expected. Bit out of town but it’s walkable

For the price, we were really happy with our stay. No issues with the room, and a very pleasent check in , and front desk experience.

Not clean room staff it’s also not good blanket is to duty and smale my experience its not good totally waste my money and I stay only 2 hours only

The room was under reapair, no phone, ice bucket, no ice machine, no vending machines. We literally had to spend 2 hours hooking up the tv. The Manager was nice!

Excellent value for a one night stay with a most comfortable bed.

The blanket was dirt with some blood like stain

The room smells. The bedding is stained.

Conveniently situated near the freeway; competitively priced.

Nothing!

Hi there, We checked in today in the afternoon around 3PM just being in the room was not very pleasant,poor lighting, very small desk and too soft mattress…so we went out and decided to find another hotel…we checked out red maple inn and suites at 7:30 PM. When I booked on Expedia the pictures showed it was a big room that was quite misleading.. It was unfortunate room at Red Maple Inn And Suites did not work for us. I will not recommend to anyone… I was quite disappointed ☹️

service was good .but did not get my bill or copy there off and was charged more then what i was quoted. want this looked into asap

Good value for price. Rooms were neat and clean.

The beds were comfortable. The bathroom was great. The shower was hot and had good pressure. The soap bar and shampoo packets were the bare minimum that humanity produces. The tv didn’t work though. Seems like the only tv that worked was in the lobby. The ice machine was out of service as was the pop vending machine. But for the price, this was to be expected.

The power went out well I was there last weekend

Pet friendly, hot water. But there were no working vending machines or snacks and no tea or coffee machines. Everything else not bad for the value.

Due to bad driving conditions I arrived late (11:40 pm). After phoning the number at the front desk the Host arrived and was curtious. He said he'd called me twice but I had no missed calls??? Will have to clarify what number he called.

The property was unclean and the staff were not professionals

Rundown

Cheap and what you might expect for the price.

Nice people, very clean, needs some more TLC Very budget wise, close to the town Took dog and they put us on the ground floor with a patio door which worked out great

Hotel was filthy with dust.... dirty stained carpets ..... ice/vending machines out of order and covered in dust.... tv input and tv remote was non operational . hotel was loud from electronic door locks and guests partying till 2am and slamming doors while doing out for smoke breaks

It was a clean room with a comfy bed, hot water and towels. For the price it was quite fine.

Great property, very clean and friendly staff. The mattresses are a little dated and super soft though so if you have back issues, ask for a lot of pillows

Had to use a free night from points before I lost it and thought let's try this place. DID NOT stay the night. The entire place smelled like wet damp smoke. Could not see any working ice machines as I walked up to the 3rd floor. All of them had papers covering them saying Out of Order. Fat flies were seeping through the windows and into the room. The beds were sunken in, and the mini fridge when open smelled like mold. It didn't look dirty, but it smelled so bad. Did not stay the night for fear of getting sick. Checked out within 30 minutes after thinking it over. The only positive is that the bar soap smells kind of nice. The front staff guy was chill. Maybe it's better during summer high season, but this was downright nasty.

Need to work on amenities no tissue paper provided

Despite some of the reviews, Red Maple Inn and Suites was not too bad, for the price it was pretty good. Would have been nice to have either a coffee machine in the bedroom or a machine offering it on the property.

- staff not helpful - a door can be opened 7x24... security issue - terrible room, dirty, stuffy, have spider webs, dirty bed cover, carpet - bad smell coming out when we turned on the heater - toilet light not working - luckily, the bed is quite comfortable

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-Good location right off hiway. -Price was good. -Bed was comfortable. -Room was clean. -Only two issues with the room, the Table was way too small. Needed to be larger, or install a Desk. And more comfortable chairs to sit in at the table.

Nothing around. Dirty laundry tossed on the side of the building. Beds were awful. Floors were washed with dirty water. Stayed because it was pet friendly. But I would not return.

The stay experience was good and the customer service was good as well.

friendly, clean, great for overnight

Not close to downtown like it suggested, run down, front desk guy was rude.

The hotel was dirty, carpets were filthy, halls and stairs smelled of urine.

The washroom had a burnt out bulb, exhaust fan in the washroom was not working, main door room lock seemed it’s gonna fall off, both the soap in the washroom were cracked in two. Lobby was much improved than the last visit.

Great location. This property in Huntsville is a great location for starting fresh a backcountry trip in Algonquin early in the morning. The conditions are decent, but there is room for improvement. The facilities were clean.

Just gorgeous with so much charm. Also the cleanest hotel I have ever stayed in!

Needs updating. The exterior walkways are a tripping hazard. Loose steps and interlock. No onsite dining or ice machine. After 11 PM the foyer doors lock and you can access a side door that is never locked giving access to the hallways all night long. Not wheelchair accessible as there is a large step up to the room from the hallway. Odd smell in lobby and hallways. No Kleenex provided in rooms or washrooms.

Stayed for one night while in town for work. It was average. Not the nicest finishings in the room but it was clean.

The bed was stained and the room was in poor condition

The people were friendly and polite. The room was clean and spacious. Instructions to hook TV to cable would have been helpful, it needs a coffeemaker as I enjoy my morning coffee, and recommend a box of tissues. We got the TV working and found it the room quite comfortable.

This was a disgusting hotel. Went in there was a bug on the bed. Curtains were torn and falling off the tracks. The bathroom was dirty. Tiles off and laying on the floor. There were holes in the floor for drainpipes and water pipes that were not sealed creating a fire hazard because of the possibility of fire spread. We left immediately. DO NOT BELIEVE THE POSITIVE REVEIWS.

I got there on Friday and left on Sunday. It smelled really bad in the lobby and the hallways. The room didn’t smell as bad but the carpet was gross so I had to walk around with my shoes on. I was gone all day on Saturday and when I got back around 11 p.m the room was not cleaned The bed was not made and we had no clean towels so needless to say no shower until I got home. I will never stay there again.

Kinda dirty

Bathtub faucet constantly dripping, toilet paper holder broken, cracked sink. TV difficult to operate, no working ice machine, no working elevator, carpet slipping off stairs making them hazardous to use.

Beds are comfortable, rooms are clean and nicely decorated. Staff are friendly. Good value for the money

Despite being a non-smoking room, there was a faint odour of smoke. Perhaps the curtains need cleaning.

Outdoor steps should have a yellow strip painted on them for safety.

Great location Outside property needs maintenance Garbage cans needed

Parking

Very friendly staff and quick check in. Bed was great. Shower was great. The room really needed to be painted and cleaned. Had to go out and buy soap and shampoo since what was there was not adequate. Also leaving the side door open 24 hours a day is not safe for female travellers. Consider locking and getting a pass key for guest.

Very bad place The cleaning guy knock the door to kick us out before check out time it’s unbelievable guy. No one in the reception to make check out at 11 I just put the card in the desk and left Unrecommended place

On arriving you can see garbage and recycling piled up at the side of the main entrance. Not a secure building as the entrance to the side of the main entrance is open at all times. Room was cleaned adequately. Condition of room was unsatisfactory. Cosmetic issues were ceiling damage, hole in wall under sink in bathroom which was covered with a clear barrier, part of one side of window drape off of rod. Real concern was black mould on ceiling in bathroom.

We loved our stay. The place I very quiet and clean!

The room had a weird smell and was very dusty but the front desk was friendly and clear.

staff were very courteous and helpful