The Windsor Hotel Toya, Vignette Collection by IHG

素晴らしい施設でゆっくりホテルライフを楽しめます。 温泉が内風呂しかなかったのと、やたらお部屋から遠かったのは少し残念でしたが、清潔で気持ちよく使えました。

全てのスタッフの方の対応が素晴らしいです。 アットホームで癒されました！

洞爺湖と噴火湾が見られて、館内も館外も綺麗。食事も美味しかったです。

レストランも朝食(ビュッフェ)もとても美味しかった！ 温泉に行く時に部屋のバスローブとスリッパで行っても良いと言う指示だが、エレベーターなど移動の際、普通の服装のお客さんとすれ違ったりするととても気まずい感じになる。何故、せっかく部屋にある浴衣で移動してはいけないのか？日本人なら多分大半がそう感じていると思うので、温泉への移動は浴衣にした方がいいと思う。 ホテル内にコンビニがないので、できればあった方が良いと思う。

Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service.

以前のような豪華さはなくなり、施設が陳腐化しています。ジムも夕方5時までと全く使えませんでした。 時代に取り残された感あるホテルです。

Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm.

とてもゆったり過ごすことができ、快適なステイになりました。施設は少し古さが感じられるものの、お部屋は綺麗に保たれていて良かったです。

Excellent service, friendly and professional staff, room with scenic view

스텝 친절 합니다

　洞爺湖を見下ろす最高のロケーションで、サービスも細部にまで行き届いていて文句のつけようがない、超一流のホテルです。強いて不満な点をあげるとすれば、2つある大浴場のうち片方にしか露天風呂がないということでしょうか。

スタッフの方の対応が素晴らしく、とても快適に過ごせました

I like dinner restaurants (SUSHI, out of Africa etc) and golf.

酒店很大，景色很好，看到洞爺湖。不過温泉設施比較細。

Very good

コンビニや飲食店などがホテルから距離があるため車が必要になる場合もあります。ホテルは高級感があって素敵なところでした。

スタッフの教育をしっかりやって欲しい。特にレストラン！

The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. The management should show more respect for its employees and customers and improve this untenable situation immediately. The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible! When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included.

Good service

It’s a beautiful resort. Lots of activities, wonderful sight seen.

コスパが悪い。高い割に期待ほどでは無い。 レストランも全般的に高いが、満足度は高くない。 ただ、パンは美味しかった。

This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort

The Windsor is a excellent expensive 5-star hotel, food and dining only choices available within hotel. Will try other hotel choices next time.

Great hotel in the top of toya lake with spacious room and view...5 stars

I like the quiet and beautiful views.

very good

Have to call them to make reservations for the shuttle, which may be difficult for foreigners. Tried to msg them through Expedia's platform but it went unanswered. Couldn't contact them through their website as well. Overall, still a pleasant stay.. although the fireworks is quite small from high up. View of clouds from the hotel is nice in the early morning.

Beautiful property and hotel with amazing views all around. The staff was wonderful with great hospitality. Very good breakfast on site as well which I recommend adding to your stay as it’s far to the main town to get breakfast. Only small criticism is the WiFi was substandard for a property with so much focus on the details. Was difficult to connect to and stay connected to.

員工服務非常好，在大霧中協助我們找到開車到停車場，給予我們協助，非常感謝。

丁寧な接客、室内のきれいさ。天候に恵まれきれいな 景色、夜の花火と思い出になりました。

ロビーが素敵でした

ホテルからの洞爺湖の眺めは素晴らしく、見事でした。 しかしながら、ロビーにいた外国人の女性とエントランスにいた中年男性の対応が無愛想で雑なのが非常に残念だった。 日本のホテルなら最低お客の質問に答えられる程度の日常会話の日本語は出来ていてほしい。

교통 불편한 것만 빼고는 다 최고입니다.

歴史のあるホテルですが、メンテナンスもしっかりされていて、良かったです。 設備ではコンセントが少ない、USB口が1しかなかったのが残念です。それからロビーのカーペットが、だいぶ痛んでました。チェックインやチェックアウト時に、少しの時間とはいえ、滞在するスペースなので、新しいものを入れて欲しいと思いました。

老舗ホテルならではのスタッフのおもてなし精神が感じられるホテルでした。 ゆったり広々しており、足の悪い老人には厳しかったようです。だからこそ要所要所にソファが置いてあり配慮を感じました。 大浴場までの動線は「ものすごく遠い」とタクシードライバーに聞き覚悟していたのですが、健常者には問題ない距離でした。ただ他の場所に比べて狭く、もう少し道幅が広いと歩きやすいと思いました。

전반적으로 좋음

お盆明けに滞在。山頂にあるので、片側は洞爺湖を望み、反対側は内浦湾を望む。夕日は海側に沈み、朝日は洞爺湖側から昇る。どちらも息を呑む絶景で、夜明け前には雲海を洞爺湖側に見ることができた。ホテルのサービスや従業員の教育はどれもハイレベル

환상적인 토야의 절경과 불꽃놀이, 훌륭한 호텔 서비스, 그 어느것 하나 부족함 없이 충만한 여행이었습니다~

Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours.

너무 훌륭한 호텔에서 서미스 마인드 풀장착된 스태프들의 완벽한 서비스를 받았어요. 1박만 하기엔 아까운…^^

Excellent hotel provides excellent service! I will visit in the future.

The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores).

Checked in was all fine, then receptionist asked us about a dinner reservation, as we had been travelling all day to get here we didn’t know what time we would arrive. We were there at 7pm. We were informed there were no bookings in the French or Japanese restaurant, and only available in Sushi restaurant. Unfortunately my wife is not a fan of sushi. After many back and forwards of telling us there is no available dinner options, and my asking to speak to the manager, they found us a reservation at the near empty French restaurant!! The food was very nice Wait staff were lovely Just incredibly disappointing that the hotel did not want to assist us in a dining reservation. When you stay at a high end hotel like this I expect a lot better We travel Japan a lot and until now have never had a poor experience

すごくいいホテルかと思いますし、施設も綺麗でゆっくり過ごす事が出来ました。スタッフも親切です。 洞爺湖周辺の事を把握してなかったのがいけないのですが、湖畔からすごく離れています。車でも20分ぐらいかかります。そこを理解した上で予約してした方がいいと思いました。

골프장 프론트에 자동차가 들어 갈수없어서 캐디백을 들고 계란을 오르고 내려가는게 너무 힘들었어요

위치가 관광단지에서 조금 멀리 있지만 시설이나 서비스가 일본내 최고입니다

家族５人での滞在だったが、対応もよく、ゴルフ、食事、宿泊、周辺の観光・環境を満喫できた。 ただ大浴場までの移動距離は長く、バスローブでレストランやバーの前を歩くのは、気が引けた。

환상적인 토야의 절경과 불꽃놀이, 훌륭한 호텔 서비스, 그 어느것 하나 부족함 없이 충만한 여행이었습니다~

國際級的五星飯店，很讚，唯一感覺缺點是WIFI不穩定，經常連不上線。

さすがのロケーションの良さに加え、設備も申し分なく、快適な滞在でした。 特にスタッフさんが皆感じよく、親切でした。 数年前の一部の口コミを見て心配していたのですが、そんなことは全くなく、素晴らしいホテルでした。また、訪れてみたいと思います。 お天気次第で、見える景色が異なり、残念なこともあるかもしれませんが(実際翌朝は霧がかかり下界は全く見えませんでしたが)それを補うだけの居心地の良さは十分にあったと思います。 チェックアウト時間がゆっくりなのも、いいと思いました。

雲海を見たかったのですが、霧が強く、洞爺湖さえ見えないかんじで、残念でした！また、ウインザーから花火を見ましたが、とても小さかったです。花火目的なら、他のホテルで十分です。ウインザー自体は、とても良かったです。

Great location and friendly staffs. The restaurants on the top floor are pretty good.

Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back.

Spectacular location and views for a snowy wonderland in winter. The lobby and sitting areas are beautiful and peaceful. It is quite remote but with a free daily transfer bus available for Toyako or Toya station. The service was outstanding with very friendly staff. The food was excellent, but quite expensive without options nearby! The bar was quaint and relaxing at the end of the day. We thoroughly enjoyed our two night stay. We didn't utilise the spring or spa services but would recommend this hotel for that special celebration or decadent indulgence!

Such a hidden gem! We stayed two nights at the resort. The view is breathtaking and the food is supreme. All facilities are well maintained and staff are very friendly.

Would have been nice to be told about dining options before arriving.

Incredible lake view

A beautiful property with breathtaking views! The restaurants on the property, especially all the Japanese restaurants were amazing, and with exceptional service! Every staff we encountered were attentive, courteous, and professional. The best we’ve experienced in a long time.

The bath was not great. Food is too expensive and there’s nothing in the walking distance

The Windsor is a 5-star

All are perfect but the dinner buffer seems a bit too less variety of food but with extremely high price. In addition, it is disappointed that the outdoor public onsen place is alternative by gender day by day

Hotel is huge with more than 200 rooms, no Japanese onsen feel. We ate at the “Out of Africa” restaurant , food was tasty but service was not attentive at all. The main course was served without cutlery. Wine was not refilled automatically. Room is big but decor looks like hotels in USA.

From the moment you stepped into the hotel, it feels like you are in a whole new world. Service staff were very welcoming and check in process was very smooth. The room we got had an amazing view overseeing the Lake Toya. The hotel provided shuttle service for the fireworks boat show at Lake Toya which included a drink at the bar on the second floor. The views around the hotel’s compound were spectacular. We managed to get the opportunity to try out the golf cart sightseeing tour around the compound which offered spectacular views (e.g. Lake Toya, Sea view, City view). This is a must visit hotel whenever anyone pays a visit to Lake Toya. We also gave the hotel’s room service a go when we decided to have breakfast in the room. The food arrived on time and it was pleasantly scrumptious. Check out process was quick and hotel staff were once again extremely helpful and assisted us with our luggages promptly. Would definitely be paying a visit to Windsor Hotel Toya again in the near future to enjoy the spectacular views around the hotel and the excellent services provided by the hotel staff.

Spectacular and beautiful venue, matched by the outstanding cuisine @ Michel Bras restaurant. Breakfast venue and selection delightful. Sunset and sunrise beautiful- and very warming.

Lovely location and views. Would recommend and stay again.

Hotel is grand and quiet, it is located on top of a hill so visitors can have a good view of Lake Toya.

Great hotel, good breakfast choice, but pricy dinner options

A luxurious hotel but restaurants are always full in the evenings.

Is one of the best hotel in toya.. with a nice view and excellent service

very nice hotel with great breakfast

A true resort of top facilities and qualities.

GOOD HOTEL

Have never been to a hotel that provides such POOR AND RUDE services. Super super highly NOT recommended!

The best hotel in the area with huge & beautiful lobby. The hotel patisserie offers the best bread. The room is clean & new. It's very comfortable sleeping in the clean bad with good view & the privacy persists even with fully opened curtain. It is highly recommended to experience this luxury stay at least once or twice.

Beautiful Junior suites with Lake Toyá facing. Lovely.

It was very pricey compared to what you would pay for 5star hotel amenities. The rooms are adequately large. You will have a birds eye view of lake toya. There are about 7 different restaurants, we had an american breakfast at gilligan's which was only a semi buffet experience. You cant reserve private time for onsen. I would expect a very hospitable experience, regrettably none of that existed. The doorman, duty manager and front desk didnt make me feel very welcomed at all. Do not bother making this hotel as a stop over for your road trip.

Overall the hotel is clean and comfortable. The service in OK but could be better. Onsen is very average for a five-star resort. Ate at 2 restaurants, the breakfast at Gilligan was good. Michel Bras outstanding. The dinner was memorable.

Place is fantastic however we were turned away from the many restaurants in the hotel. Being told that they were fully booked however when we physically visited them they were practically empty! It was very frustrating and not to mention suspicious so in the end we can only conclude that because we had 2 young boys with us aged 7 and 3 they rather not have us despite those restaurants supposedly allowing children. It was a terrible experience not to feel welcome in a 5 star establishment that we were paying top dollar for

Highly recommended for people who are going to lake toya. The hotel is situated right on top of the mountain, can both the ocean and lake toya, beautiful views. This hotel is very family friendly. It also has onsen with both indoor and outdoor pool.

Exclusive location, away from the main town area. Stay here if you prefer a quieter retreat from the lakefront hotels.

Gave the room with air conditional problem and the room is hot and stuffy! Call up the reception at 9pm and they sent 3 personnel with stupid solutions by providing fan and a noisy cooler! No sincere to fix the issue and they just want us to bear with the hot and stuffy room! End up at 11pm, open up the window and leave us no privacy. Not even a sorry from their manager or staff during check out. Disappointing stay!

The air cond is not working, the room temperature is hot which is cooler outside of the room along the hallway. The exterior Hotel pai t has been dropped off which is a big embarassing for a 5 star Hotel. In addition to that, I feel missing the Japanese hospitality staying in this Hotel. The front desk staff is not friendly at all and give a cold sour face towards the guests. This is the first and the last staying in this Hotel.

my wife and I and our friends are very pleased with our 1 night stay at your hotel. service was excellent, thank you

The hotel's photos presented on expedia are quite dowdy-looking and do not do the hotel justice. In addition, the facilities and stores available are plentiful and very pleasant

The hotel exceeds all our expectations and provides a true world class service. We will definitely return to this pure heaven :)

A nice hotel perched on top of a hill, which made skiing and snowboarding accessible right from the hotel. Nice views on both sides- either Lake view or Ocean view, with endless mountains in the backdrop. we were also impressed by the staff, very helpful and efficient especially during the peak season.

depend only to shuttle bus to reach hotel

Vacation to Hokkaido Toya lake,select this hotel because the ski skatig field and hot springs. There was shuttle bus waiting for us after arrived at Toya JR station. Beside hot springs and ski skate, also have swimming pool, spa, great restaurants of western and Japanese food I liked. Guest room is nice too. I greatly recommend anyone to go to Toya, choosing Windsor hotel.

Excellent! Will be back again!

We were so happy that we decided to book Windsor. Everything was excellent and first rate. Our suite was absolutely fabulous and all hotel employees were great and helpful. Food was very good just a bit of a problem with having to make reservations for dinner, it would have been nice to have a venue that didn't require reservation. Sansen was great especially the outdoor one.

We only stayed one night but due to rainy weather most of the time we cannot see anything outside the windows of the entire hotel, except heavy fog. This hotel is a true 5 star and has plenty of great restaurants including 3 Michelin starred restaurants, with 1, 2 and 3 stars, respectively. Food there is "Michelin" expensive but if you have the full view (without any fog), it's not unreasonable to try them out. Hotel room and facilities are up to 5 star level, but the on-site onsen is OK and not on par with other traditional Japanese hotels. The outside natural environment is very large, good for general relaxation, exercising, biking and golfing.

Cannot ask for more. Very relaxing with professional staff and clean:quiet rooms.

overall is fine and every friendly staffs and good hospitality except a teppanyaki manager whom was on duty on sep 7th at the dinner time whom has a bad behavior.

Hotel is very good, staff are very helpful though most of them still need to improve the English speaking capability. Room is nice, great view, the location is far away from the lake but very quiet, like it.

Room is spacious, beautiful ocean view and very professional service.

Very luxurious

We have booked 7 rooms at this hotel, for 13 persons for one night. Fully understood that reservation is needed for all the Michelin starred restaurants. However, for the other 3-4 standard cafe/restaurants within the hotel, I would expect walk-in should be alright as no reservation is being mentioned on the website. We checked-in around 6pm but was told that only room-service was available. Given there's no choice and we didn't want to make all the trouble to drive to the town during heavy snow night, we picked room-service. Since we wanted to have dinner together in a big group, we make a request, if there's any bigger room available or if we can use the lobby cafe, which was closed with empty chairs at that moment. Unfortunately, they can't accommodate such a minor request after rounds of discussion and negotiation. Finally, we gave up and just squeezed the big group into one room for having dinner together. This was not the end of the story. When we checked out, there were bell boys at the lobby but they won't help you load the luggages into the car. They just standing there watching you to do it yourself. What an experience!!!

Everything was good except that the location is quite far away from lake toya. The hotel provides shuttle service to and from jr toya and lake toya. Hence, please check the timing and make reservations with the hotel. Because of the distance, we can hardly see the fireworks display from our room. Special thanks to Ms Noriko for attending to our queries so quickly and helping to make arrangements for us to visit the lake. Thank you very very very much for your efforts! ;))

Hotel staff except at western breakfast were excellent. The room had a beautiful view of the lake Toya but our picture window was somewhat fogged up (lost vacuum between glass panels) so was a disappointment. Breakfast was also a disappointment. Need more maintenance here and there.

Most staff were poorly trained for such a expensive hotel. Actually they were poorly trained for Japan in general. I've been to fast food restaurants where they treated customers better. Very rude. Never smiled. Sometimes looked outright annoyed when we asked questions. No one picked up when we called reception from the room (we tried multiple times). We had to get our own welcome drinks because the server didn't see us, although we were waiting to go to our room for +20min and there weren't that many people.... At dinner they ignore us when we asked someone to come over because they forget an item in my bfs kaiseki set. Overall the staff made the experience unpleasant. One of the worst I have ever experienced in Japan and I've been here for +4yrs. Honestly, stop by and visit the hotel, try the cafe, taste the foods, see the views, but do not stay here and deal with the staff it could literally ruin the experience.