洞爺湖
洞爺湖, Kohan dori Avenue, Toyako, Hokkaido Region 049-5721, Japan- Memorial
English
Hotels in Toyako8.0Excellent(104 reviews)
Toya Onsen Hotel Hanabi
by Independent
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About this hotel
Recreational Amenities and More
Indulge in hot springs and explore the area on rented bicycles, complemented by complimentary Wi-Fi and convenient vending machines.
Satisfying Meals and Convenience
Relish delicious meals at the on-site restaurant and start your day with a self-serve breakfast. Benefit from luggage storage, a safe deposit box, and free onsite parking.
Comfortable Rooms and Prime Location
Stay in one of the 76 guestrooms with modern amenities, deep soaking bathtubs, and scenic views. Situated near popular attractions like Toyako Onsen and Lake Toya, make Toya Onsen Hotel Hanabi your relaxing retreat.
Reserve your stay at Toya Onsen Hotel Hanabi now for an unforgettable experience in Toyako!
Nearby Attractions
湖渡る風
湖渡る風, Kohan dori Avenue, Toyako, Hokkaido Region 049-5721, Japan- Sculpture
二級基準点
二級基準点, Kohan dori Avenue, Toyako, Hokkaido Region 049-5721, Japan- Stone
洞爺湖競技塲
洞爺湖競技塲, Toyako Noboribetsu Line, Toyako, Hokkaido Region 049-5721, Japan- Memorial
虻田町立洞爺湖温泉小学校
虻田町立洞爺湖温泉小学校, Toyako Noboribetsu Line, Toyako, Hokkaido Region 049-5721, Japan- Memorial
有珠噴火の碑
有珠噴火の碑, Kohan dori Avenue, Toyako, Hokkaido Region 049-5721, Japan- Memorial
北海道立教員保養所跡地
北海道立教員保養所跡地, あじさいの小径, Toyako, Hokkaido Region 049-5721, Japan- Memorial
ゆかりの碑
Monument of Origin, あじさいの小径, Toyako, Hokkaido Region 049-5721, Japan- Sculpture
ゆかりの碑
ゆかりの碑, あじさいの小径, Toyako, Hokkaido Region 049-5721, Japan- Memorial
北海道教員保養所跡地
北海道教員保養所跡地, あじさいの小径, Toyako, Hokkaido Region 049-5721, Japan- Memorial
薫風
薫風, Toyako Noboribetsu Line, Sobetsu, Hokkaido Region 049-5731, Japan- Sculpture
Important Information
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Stay Details
Check-in from
03:00 PM
Check-out by
10:00 AM
Children
Not allowed
Pets
Not allowed
Amenities
Elevator
Gift shops or newsstand
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
Free self parking
Free WiFi
Terrace
Garden
Luggage storage
Wheelchair accessible
Room Types
[Lake View/Floor 6 or 7] Japanese Style Room, Non Smoking (Futons are provided from 3rd guests)
Up to 4 guests36 m22 Twin bed (90-99 cm wide)
2 Twin Beds
385-sq-foot room with lake views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 4 guests
4 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
36 m2
Lake View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
Economy Quadruple Room, 2 Beds, Non Smoking, Lakeside (Futons are provided from 3rd guests)
Up to 4 guests36 m22 Twin bed (90-99 cm wide)
2 Twin Beds
385-sq-foot room with lake views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 4 guests
4 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
36 m2
Lake View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
Japanese-Style Quadruple Room, Lake View - Non Smoking (Futons are provided from 3rd guests)
Up to 4 guests36 m22 Twin bed (90-99 cm wide)
2 Twin Beds
385-sq-foot room with lake views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 4 guests
4 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
36 m2
Lake View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
Twin Room, Mountain View - Non Smoking
Up to 2 guests26 m22 Twin bed (90-99 cm wide)
2 Twin Beds
280-sq-foot room with mountain views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
26 m2
Mountain View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
Twin Room with Tatami Area - with Lake View [Upper Floors] Non Smoking
Up to 6 guests60 m22 Twin bed (90-99 cm wide), 4 Futon Mat (90-99 cm wide)
2 Twin Beds and 4 Twin Futons
646-sq-foot room with lake views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 6 guests
6 adults
Beds
2 Twin bed (90-99 cm wide), 4 Futon Mat (90-99 cm wide)
Room details
60 m2
Lake View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living roomBedsheets provided
Single Room, Mountain View - Non Smoking
Up to 1 guests15 m2Twin bed (90-99 cm wide)
1 Twin Bed
160-sq-foot room with mountain views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-99 cm wide)
Room details
15 m2
Mountain View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
Japanese-Style Quadruple Room, Higher Floor, Lake View,Non Smoking (Futons provided from 3rd guests)
Up to 4 guests36 m22 Twin bed (90-99 cm wide)
2 Twin Beds
385-sq-foot room with lake views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 4 guests
4 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
36 m2
Lake View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
[Mountain View] Single Room 14sqm, with 1 Bed, Non Smoking
Up to 1 guests15 m2Twin bed (90-99 cm wide)
1 Twin Bed
161-sq-foot room with mountain views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-99 cm wide)
Room details
15 m2
Mountain View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
[Mountain View] Twin Room 26sqm, with 2 Beds, Non Smoking
Up to 2 guests26 m22 Twin bed (90-99 cm wide)
2 Twin Beds
280-sq-foot room with mountain views
Layout - Living room and dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch TV
Food & Drink - Refrigerator
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
26 m2
Mountain View
In-room amenities
Safety deposit boxTVTelephoneHair dryerRefrigeratorDeskPrivate bathroomSlippersDaily housekeepingCeiling fanBlackout drapes/curtainsIn-room massage availableSeparate dining areaFree WiFiDeep soaking bathtubSeparate living room
Hotel Policies
Pets
Pets not allowed
Children and extra beds
No rollaway/extra beds available
Check-in & Check-out
Contactless check-out is available
General
Cashless transactions are available
General
Professional property host/manager
General
Unicode Support false
Check-in & Check-out
Contactless check-in is available
Children and extra beds
No cribs (infant beds) available
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(104 total)
Provider-sourced guest reviews.
4/10
Reviewed Sep 26, 2025部屋が汚くてびっくりしました。
8/10
Reviewed Sep 5, 2025욕실에 곰팡이가 꽤 있습니다. 방에 냄새가 나서 창문을 열고 있었습니다. 창은 매우큰 전체창이고 열고 테라스로 나갈수도 있습니다. 비가 와서 불꽃놀이를 안할줄알고 안나갔었는데 테라스에서 편안하게 잘 봤습니다. 조식은 화려하진 않지만 먹을만했습니다.
10/10
Reviewed Sep 5, 2025房間視野很棒，觀看洞爺湖煙火非常清晰。
10/10
Reviewed Sep 1, 2025スタッフ皆親切に対応して頂き、 バイキング料理も種類豊富で美味しく 温泉も身体に効く感じで 宿泊中、とても気分良く過ごせました。 ありがとうございます。
10/10
Reviewed Aug 27, 2025Room facing the lake for best views and firework on the balcony. Superb!
8/10
Reviewed Aug 17, 2025今回予約した部屋はレイクビューではありませんでしたが、設備は清潔に整っていたと思います。夏は洞爺湖で花火を打ち上げており、ホテルからすぐに湖畔に出られるのが良かったです。洞爺湖付近はレストランとかもそれほど多くなさそうで、夕食バイキングがあるのもポイント高かったです。
8/10
Reviewed Jul 22, 2025We had a Lakeview room with a balcony which was very nice you could watch the fireworks right from your balcony if you wanted to. Good size room with everything that you needed. Easy walk along the boardwalk to various restaurants and 7 elevens. Would stay again if in the area.
8/10
Reviewed Jul 21, 2025一人旅でシングルルームを予約しました。建物、設備は古いですが適切に改装しています。従業員はフレンドリーな対応をしてくれ快適な宿泊を過ごせました。インバウンドの団体を中心にしているのか、宿泊客の90%が外国人で洞爺湖にいながら外国気分を味わえました。
6/10
Reviewed Jun 4, 2025吃的食物一般,應該是曾經住過的末班車,早餐漣一個生雞蛋或水煮蛋都沒有,螃蟹冷凍冰箱味十足
8/10
Reviewed May 19, 2025スタッフ対応も良く、お風呂も良くレストランもメニュー豊富でお値段の割に十分予想以上で良かったと思う。 ただ、洋室シングルルームで広さは十分でしたが、ベッドが小さく古そうだったのと、テレビが今時BS放送が映ら ないのが残念でした。
10/10
Reviewed May 18, 2025チェックインの時に優しく対応して頂きありがとうございます。
8/10
Reviewed May 4, 2025Very good view and the hotel have buffet dinner, very convenient
4/10
Reviewed Apr 30, 2025部屋は冬だけどエアコンついてるし狭いわけでもないが、ビジホレベル。 他の口コミほど食べれない程ではなかった が、蟹はみるからにスカスカそうだったから食べず、麻婆豆腐など1部はしょっぱくて残した。牛肉は全部成型肉でまずい。食事会場は私以外全員中国人で煩くて落ち着かない。 お風呂は普通だけど全部ぬるい印象。 お風呂上がりに洗面台に使った後の綿棒が無造作に投げられてたので結局質の悪い中華が来るところなのだなという印象。次泊まることは無いなって感じ。
10/10
Reviewed Apr 12, 2025すべてが満足でした！
10/10
Reviewed Mar 2, 2025値段の割には バイキングのメニューが残念でした
6/10
Reviewed Feb 22, 2025素泊まりでしたが、清潔感があって良かったです！
10/10
Reviewed Feb 18, 2025The staff was unbelievable, recognized us after the first time. The breakfast and dinner service was delicious. The on onsin was so convenient.
10/10
Reviewed Jan 31, 2025Stayed for 6 nights and went skiing in Rutsusu daily which was only 35 min away. Excellent location on the lake. Onsen was fabulous at end of ski days with good skin products and massage chair. Half board included and food options though almost same daily had lots of dishes with sashimi the best of qualities. Need to blast heating due to draft through windows but comfortable. Highly recommended!
10/10
Reviewed Dec 19, 20242回目の宿泊です。年数が経って建物は古い感じがしますが、きれいに清掃がされており、充分にくつろぐことができました。窓が大きく、ベランダで、洞爺湖ビューを満喫しました。夕朝食ともにとても美味しく、特に夕食のカレーは良かったです。外国人の方が多く、朝食時にお茶のサーバーからお茶を水筒4本に詰めて占領しており、その点は不快でした。その人のマナーの問題なので宿側に非はありませんが。
6/10
Reviewed Nov 20, 2024除了廁所小一點，其他都可以接受
6/10
Reviewed Oct 30, 2024湖畔に近く、元町のバス停から数分の場所にありロケーションはとても良いです。シングルルームに宿泊したので部屋は広くなく、湖畔と反対側なので部屋からは洞爺湖を眺めることはできませんでした。アジアからの団体客が多く、食事は朝・夕ともバイキングなので混みあう時間帯を避けて利用したほうが良いかと思います。バイキングの内容は2日間ともほぼ同じで食事は期待しないほうが良いかと思います。大浴場は広々として湯加減もよくくつろぐことができました。ただし、露天風呂は板壁に囲まれているため景色を眺めながらつかることはできませんでした。
8/10
Reviewed Oct 18, 2024お風呂は良かった。
6/10
Reviewed Oct 12, 2024温泉は非常に良く、これが目的なら、コスパに優れたいい宿です。 宿泊者に外国人が多い。 今回1人用山側の部屋に宿泊。寝るだけの目的なら部屋は十分。ただし、廊下や外の音は丸聞こえ。
4/10
Reviewed Aug 23, 2024The location and the view are good. However the quality of food is very bad, I am at Japan but most of the food are bad quality Chinese style. The fence of balcony is rusted. I can see spider webs. I appreciate good air conditioning however you can see the pipe. The raised up floor is uneven and making noise. The bathroom is too small for such a good size room. The floor inside the Onsen room has lots of discoloration.
6/10
Reviewed Aug 22, 2024サービスが全くなかった。スタッフの対応は海外この人だったので会話もほぼなく、ただ泊まっただけ。温泉は良かったかな？
8/10
Reviewed Aug 21, 2024環境乾淨舒適, 飯店位置較靠湖景邊, 裸湯半開放略小
4/10
Reviewed Aug 17, 2024大浴場が汚い
10/10
Reviewed Aug 16, 2024The spa was great
8/10
Reviewed Aug 9, 2024酒店房間舒適 可在露台看花火 早餐和晚餐自助餐一般般. 免費泊車.
10/10
Reviewed Jul 29, 2024Lovely view of Lake Toya but there is no Roger chair for old folks who unable to sit on floor with tatami setting
8/10
Reviewed Jul 22, 2024風景很漂亮
4/10
Reviewed Jul 10, 2024スタッフの対応が不親切
8/10
Reviewed Jul 8, 2024Stayed 2 nights at this hotel. The breakfast and dinner for both days are the same! They should improve on their breakfast and dinner.
8/10
Reviewed Jul 3, 2024Beautiful lake front area. While the building is older and feels like a renovated school turned into a resort, the room was super clean, staff were friendly, I opted in for the dinner buffet and it was excellent, and the location was outstanding. A bit noisy because of vehicle traffic outside because of the location of the building. But great for walking the lake front and seeing the fireworks at night.
10/10
Reviewed Jun 28, 2024價格實惠，住宿環境位址佳，可以直接看到洞爺湖的煙火 當你推開房間裡的落地窗，看著洞爺湖，你會覺得來到這裡是很值得的事情。 飯店里的大浴池很舒服，讓人身心靈得到放鬆~另外值得稱讚的是服務人員的態度很好，也很願意和遊客溝通。
8/10
Reviewed Jun 17, 2024酒店房間有點殘舊, 溫泉很好, 人很少, 差不多是一個人獨佔. 我們訂的是一泊兩食, 晚上的自助餐很一般, 有長腳蟹腳, 但質素一般, 最好吃是泡芙, 其他乏善可陳, 早餐也很一般. 在湖邊的湖景房晚上可以看煙花, 放煙花的船會沿着湖邊一路放, 所以南邊湖景的酒店都可看到煙花.
10/10
Reviewed Jun 13, 2024We were glad to have chosen Toya Onsen Hotel Hanabi for our stay at Lake Toya. The lake view and the daily fireworks on the lake were great experience for us. We could stroll along the lake feeling safe no matter what time we chose to do. We were lucky to have a pleasant weather even though it drizzled a little, but with an umbrella, problems are solved!
8/10
Reviewed May 29, 20241人旅で、外に出歩きまくるなら、十分かなと思う。ホテルにゆっくり滞在するなら、シングルルームは、物足りない感じです
10/10
Reviewed Apr 23, 2024Very good
10/10
Reviewed Apr 11, 2024入住日式混合西式房間，落地窗風景超美，可以看到很多海鷗，房門用鑰匙開，也有免費停車場，整體不錯～
6/10
Reviewed Jan 28, 2024Quiet hotel which is far from toya station. Need to take bus from toya station to toyako onsen bus terminal and another bus to hotel. Room is big (quadruple room) and faces lake toya. Upon check out, receptionist recommended walking to toyako onsen bus terminal but due to heavy snow we were stranded halfway and has to take a taxi to toya station about 10 minutes away for 26000 yen. Lake toya is beautiful but unfortunately we booked the wrong hotel.
6/10
Reviewed Jan 3, 2024The hotel location is a bit far away from JR Station, it will be great to have a hotel shuttle service collaborate with nearby hotel. Especially useful during winter. The food was pretty average, I would recommend to stay in Toya unless you must use the Onsen.
6/10
Reviewed Oct 22, 20231) Door appears to be not safe. 2) No hand washing basin in toilet room. 3) No covering for the pipeline of the air conditioner.
8/10
Reviewed Aug 13, 2023飯店有點老舊,但整體還不錯,但紗窗很窗,陽台不太乾淨,晚上看煙火時會弄髒,其他還OK
10/10
Reviewed Aug 12, 2023전체적으로 아주 좋았고 석식은 아쉬웠지만 조식이 압도적으로 좋았습니다
10/10
Reviewed Feb 1, 2021食事が新型コロノ対策でバイキングから個別提供になっていたが内容もボリュームも素晴らしく逆にラッキーでした。 温泉も広々、部屋も山側ビューだけど夜寝るだけだったので十分に快適でした。 コスパ最高です！
8/10
Reviewed Feb 23, 2020Nice hotel along the scenic lake Toya. We had a spacious japanese style room with balcony and indoor sitting area, 2 comfy futons, small entrance area, and full bathroom. Buffet dinner and breakfast was included and had an excellent selection of items. The onsen is true hot spring water that was satisfyingly hot. although the main onsen room and the alternating use outdoor pool need a good cleaning. Hotel was older but reasonably maintained and it's a good value.
10/10
Reviewed Feb 17, 2020格安の一泊2食付き、シングルルームで宿泊でした。部屋はシングルルームなのに、広めで、ビジネスホテルの広めのセミダブルの部屋並みの広さで、清掃も行き届いていて綺麗でした。食事は、肉があまり得意ではない私にはピッタリの内容でした！ お願いがあるとしたら、枕元からコンセントが遠いのが難点でした。
8/10
Reviewed Feb 13, 2020room was very spacious with traditional japanese style hotel best hotel i ever stayed in japan hotel onsen (indoor ) was very good
10/10
Reviewed Jan 14, 2020วิวทะเลสาบดีเยี่ยม
8/10
Reviewed Dec 31, 2019It was good except that as it is winter, the cold air comes through the window. The window cannot be tightly shut.
8/10
Reviewed Nov 8, 2019朝夕の食事について、毎日同じメニューでしたが、種類が豊富で、どれも新鮮で美味しかった。
6/10
Reviewed Nov 8, 2019格安で宿泊できたことはよかったです。 3泊しましたが、連泊にはクローゼットが必須だと思います。
10/10
Reviewed Nov 1, 2019A modern Japanese hotel based onsen located next to Toyako lake. It is a marvelous natural area. The hotel had great views, and many local areas to walk.
6/10
Reviewed Oct 30, 2019โรงแรมวิวดีอย่างเดียวค่ะ วิวจากห้องพักดีมากเห็นทะเลสาบ เกาะนากาจิมะและ ภูเขาโยเท ห้องพักกว้างดีแต่มีกลิ่นเสื่อทาทามิ อาหารบุฟเฟ่ต์หลากหลายและอร่อย รู้สึกไม่ปลื้มไม่ค่อยโอเคกับ ออนเซ็น ซึ่งดูเก่าและสกปรก
10/10
Reviewed Oct 29, 2019值得再去一次的地方
8/10
Reviewed Oct 23, 2019房間很大，及整潔 鄰近便利店 晚上行出酒店都能觀賞煙花
8/10
Reviewed Oct 8, 2019The room and facility is quite outdated. Dinner and breakfast is superb, good quality and delicious.
8/10
Reviewed Oct 3, 2019Our room was facing the lake and the islands were framed by our window. Great view anytime of the day. Good vantage point also for the fireworks display.
8/10
Reviewed Oct 1, 2019到了酒店，取了單車去遊湖，趁下午天朗氣晴的時候可拍到超美的湖景，晚上吃飯後回房間可看到湖上的煙花景包，很棒！
10/10
Reviewed Sep 28, 2019one of the nice hotel. nice buffet breakfast and dinner.
4/10
Reviewed Sep 23, 2019感覺不享受 999999999999999999999999999999999999999999999999999999999999999999999999999999999999999999
8/10
Reviewed Sep 22, 2019洞爺湖畔に面していて湖での花火サービスがよかったです。観光にはベストポジションと思います。夕食バイキングがやや物足りなかったのが残念でしたが、お風呂は気持ちよく入れました。
8/10
Reviewed Sep 18, 20195階のお部屋、湖畔側に滞在しました。窓からの景色、そして夜の花火が目の前で見れたのがとても良かったです。 食事とお風呂はいまいちでしたが、スタッフの方も一生懸命で好感が持てました。
8/10
Reviewed Sep 17, 2019和室にベットというちょっと変わった雰囲気でしたが、景観も良く特に不具合は感じませんでした。 お風呂も温泉で気持ちよく入ることが出来ました。
10/10
Reviewed Sep 13, 2019交通超便利 從JR洞爺站搭公車到元町下車只要走一分鐘就到了 食物超好吃 雖然項目沒有比一般大飯店多但可以感受到廚師的用心
8/10
Reviewed Sep 3, 2019餐點和房間什麼都好，就是泡湯池不太乾淨，戶外風呂很多蟲
10/10
Reviewed Sep 2, 2019The view from the Japanese style rooms are amazing, the natural hot spring is awesome
8/10
Reviewed Sep 2, 2019溫泉有點噁心，不知道是不是因為是露天的，水池裡都是一堆昆蟲的屍體.....。
10/10
Reviewed Aug 28, 2019We stayed in a Japanese stle room on the lake side of the hotel. We ate both dinner and breakfast in the hotel restaurant, both excellent meals. We watched the evening fireworks from our room and used the onsen teice. Very nice, re realaxing one night stay.
6/10
Reviewed Aug 13, 2019チェックインに時間がかかりました。
8/10
Reviewed Aug 9, 2019季節柄、花火は良かった。 夕方と朝の洞爺湖が神秘的で美しかった。部屋から洞爺湖が目の前に見えるし、温泉も良かったので心身共に癒されました。
2/10
Reviewed Aug 6, 2019Bad service attitude, lousy food, hot spring not clean
6/10
Reviewed Aug 5, 2019Pros: Room is really spacious and quite tidy: Nice garden for lake view Areas to improve: Desk is too far away from the bed, making it difficult to take things; Lack of USB plugs near the bed; Quite noisy at night as talking and slamming of doors can be heard very clearly; No laundry not ideal for long stay
8/10
Reviewed Jul 24, 2019숙박비를 좀 아끼느라 싱글룸에 묵었다. 방은 정말 볼품 없긴 하지만, 호수뷰가 아닌 뒷쪽아지만, 산을 바라보는 것도 나름 괜찮았다. 온천시설은 그저 그랬지만, 조식은 기대보다 나쁘지 않았고, 호수쪽 잔디마덩은 예뻤다. 불꽃놀이도 엄청 잘보이고..
10/10
Reviewed Jun 21, 2019Lake side hotel with good view for sunrise and fire work display during our stayz large and very cosy room good for family of 3 with grown up kid. Good breakfast and dinner included. 3 bicycles available free for an hour. Unfortunately outdoor onsen alternates daily between gender. Bus stop is only 2 minute walk and 26 minutes bus ride to JR Toya train station. Suggest to stay two nights to fully enjoy Toya Lake vicinity and onsen facilities.
2/10
Reviewed Jan 18, 2019With the price they charged, I can get a very good hotel in Sapporo or Hakodate. But, their facility is very poor. Firstly, I went to the hotel during January, the cold wind can blow into the room. If my body laid on the bed, I can feel the cold wind blowing onto my head. As the the window is just at the above of the window. Secondly, this hotel includes breakfast and dinner. The breakfast and dinner were not traditional Japanese food. Worse thing was that 4 of us were having diarrhea after had their breakfast. Thirdly, there was a lot of tour and the dinner and breakfast were together with the tour. Worse thing is they restricted the breakfast time and hurry us the dinner time. We were asked to go for dinner before 8.30am. After 8.31am, they would not allow us to go in to take breakfast anymore. The hotel staff hurry us to go to dinner as she said the tour is coming back and the place will be full. Lastly, with the price, I would not go back to this hotel again. This is really a bad experience and not a relaxing trip.
8/10
Reviewed Dec 29, 2018Not bad
4/10
Reviewed Nov 9, 2018Booking for 2 bedrooms but was given only 1. Slow in service and staffs are rude, don’t listen well and unable to speak English. They even suggested to us to cancel our room. What type of service is this? Old hotel and spotted a cockroach on the last night.
6/10
Reviewed Oct 21, 2018Woman Staff is needed to improve her service mind.
6/10
Reviewed Sep 28, 2018Check in time is too late, 4pm . At least you join hotel guest club. We were there 3:30pm, we have to wait 1/2 hour to check in , even the room is available!
10/10
Reviewed Sep 9, 2018The staff are helpful and willing to assist everytime needed
10/10
Reviewed Sep 4, 2018Perfect food. Close to lake Toya. Fireworks awesome!
10/10
Reviewed Aug 30, 2018It is spacious for 4 of us. Clean and beds are comfortable. The food is nice and many varieties. I really like the set up for dinner. The lake view from room is awesome and calming. Love to come back again someday. You can stop at motomachi bus stop it is very near to the hotel, coz some people think need to get down at Donan bus terminal, but after Donan terminal bus, the bus will continue the journey. Downside only for onsen, the outdoor is alternate day for women/men but actually the outdoor onsen is connected to spa for men and women. There is no barrier so women will not go up to this outdoor onsen by mistake when it is day for men or vice versa. Please have alook into this matter. The water temperature 41deg C is too hot, I am not sure if this common as it is my first time in onsen.
8/10
Reviewed Aug 15, 2018I found a lot of long black hairs in my room and towels, but I have short blonde hair kind of gross. The staff were helpful and friendly but oh my god the manager was a nightmare. The onsen was nice. Breakfast wasn’t great.
6/10
Reviewed Aug 13, 2018Old. Amenities need upgrade. Food quality is good. Only highlight the firework
8/10
Reviewed Aug 8, 2018Hope they can improve on the buffet to keep the food warm as dinner was already cold when I reach at 6pm. Another unpleasant experience was there was a wailing toddler for a whole hour in the hallway which the Chinese mother was not able to manage. But love the location and cleanliness, will still recommend to other guests
10/10
Reviewed Jul 30, 2018Easy check-in, very nice view from the room and the dinner buffet was good, the morning buffet was so-so. There is 7-eleven in the walkable range and there are bicycles to rent.
6/10
Reviewed Jul 22, 2018Stayed in a single, non-smoking, mountain view room for 1 night. Room was clean and spacious. Toiletries (shower gel, shampoo, conditioner, etc.), slippers were provided, including tea and electric kettle. Free Indoor and Outdoor Onsen on 1F during 6:00-9:00, 12:00-24:00. Breakfast was great, on 2F. Fireworks Shows on Lake Toya from 20:45-21.00, can watch from the hotel.
8/10
Reviewed Jul 19, 2018Lake from room is awesome. Food is less impressed as expected.
8/10
Reviewed Jul 5, 2018Have hot spring. Free bicycle. Room is small but clean and cosy. I could see firework in my room. Food is average and has crab for dinner. Overall is value for money.
8/10
Reviewed Jul 2, 2018Rigid check in time but housed luggage. Gave English instructions on paper but not proficient in English to answer questions except for one person with some knowledge. Dinner & breakfast was delicious. Onsen was great. Hotel 5-7 miles from train station. Can take bus or taxi. Next to Lake so got to see spectacular fireworks on Saturday evening.
8/10
Reviewed Jun 25, 2018The Toya-Onsen hotel is right on the lake edge, so you get a good view of the fireworks at night. The room was fine. The wifi was okay for email/web but not fast enough for streaming. The onsen itself was good - good heat in the pools and an outside area that changed every day between men and women. The downside was the food. Our rate included a buffet dinner and breakfast. Both had a good range but the quality was quite low. Lukewarm dishes that were meant to be hot, uninspired cooking, not particularly Japanese (catering to a Chinese/Korean clientele?). Don't come here for a gourmet experience.
8/10
Reviewed Jun 7, 2018on the lake front footpath, great for walks after dinner, fireworks show everynight, quite impressive. outdoor onsen so so, bit small and alternating days with the ladies. food average.
10/10
Reviewed May 28, 2018Excellent lakeside location. Free hot spring 6-9 am, 12-24 pm. Staffs are very nice. They were expecting me with hot food while we checked in about 7:30 pm. It was considered late, but they make extra hot food for us. We rented a car from New CTS airport and drove for 2 hours to get here. Parking here is free and very easy. The facilities are old, but they were well maintained and clean. Some remodeling were done lately. I could see the gorgeous lake review from my room. There is fire work show on lake surface starting 8:45 pm 187 days in a year from late April through October. We can see the fire work from the room balcony. The foods are good. They serve traditional Japanese food and mix some western continental food such as bread toast, ham, sausage, eggs, milks. The hot spring in this area has color, but there is no smell at all. Easy assess to lakeside park. The value is good for the price.
4/10
Reviewed May 28, 2018The location of the hotel is good. The service was very very poor. The staff at the counter were very impolite and had no ideas that they were serving people. Upon Check-in, they were supposed to tell us some details about the hotel and the arrangements for dinner and breakfast. We felt that we were ordered and all through we were meeting a black face with no smile. When we were asking for the dinner and breakfast vouchers on the second day, we again met with very impolite response from the staff. The food at breakfast and dinner were of low quality.
6/10
Reviewed Dec 27, 2017Nice buffet dinner. Located next to the Toya lake. Beautiful lake view in the morning. It is interesting to try Japanese style room, although it is not so comfortable for sleeping.
10/10
Reviewed Nov 18, 2017Booked a standard room facing towards the mountain, but the staff gave us a free upgrade facing towards the lake. The room was amazing!!! Huge room with nice balcony and dinner area, and obviously with an amazing view! Absolutely perfect!
8/10
Reviewed Nov 9, 2017Good food, nice view, staff is very nice and good support
8/10
Reviewed Oct 28, 2017The hotel location is good and the size of the room is quite large. Room included breakfast and dinner that is very good for family.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Great views
- •Friendly staff
- •Comfortable room
Areas to consider
- •Cleanliness issues
- •Limited dining options
Cleanliness
6.96/10Several reviews mentioned dirtiness in rooms and bathrooms.
Service
8.93/10Most reviews praised the staff for being friendly and accommodating.
Location
8.47/10Good proximity to the lake and restaurants, with great views for fireworks.
Room Quality
7.92/10Rooms are generally clean and comfortable, although some had issues.
Amenities
7.95/10Hotel offers a decent breakfast and balcony views, but lacks extensive extras.
Value for Money
7.91/10Mixed feedback on cost efficiency, though some found it reasonable.
Food and Beverage
7.96/10Breakfast was satisfactory but not extensive; dinner buffet noted positively.
Overall Experience
7.93/10Overall, a pleasant stay with a mix of strengths and weaknesses.