Lopesan Costa Meloneras Resort & Spa

Everything was above and beyond!

This hotel advertises itself as 5 stars but feels far from it. Customer service is slow and impersonal, and the place is chaotic and overcrowded with no sense of personalized experience. Definitely not worth the price or the rating. I left disappointed and frustrated. This hotel fails to deliver on the luxury it promises and should not be listed as 5 stars. I would strongly advise anyone looking for a genuine high-end experience to look elsewhere.

Everything

Fantastic hotel, pool and facilities. Staff were extremely friendly and helpful at all times. Only downside is there never seemed to be enough sunbeds and despite the hotels ‘no reserve’ policy the usual early race for the towels on the bed was rife

Everything was perfect and the food was outstanding!

The facility was first class. It was stress free providing plenty of relaxing options. Pools were fantastic.

Didn’t like Unique area.

Another amazing stay. Cannot stop going back to this hotel.

Amazing stay again and loved every minute. Friendly a

This place is beautiful, classy and clean

A lovely relaxed stay, great all around

Very beautiful, well maintained hotel. The staff are very friendly, they do their best to help or point you in the right direction. Pools were clean, warm and not too crowded. The food (breakfast) had a wide variety and was kept warm.

Great stay. Only issue I have is with the sunbeds and the lack of them. Have to be up early to get them otherwise left with very few to pick from

The hotel is very big but very attractive with wonderful location beside the sea and very attractive grounds and pools. I wasn't keen on the daily entertainment and this was loud in my room but at least didn't go on beyond 11pm. Huge spread at breakfast buffet but cooked items bit tepid. Didn't think they should charge for parking.

Our room was beautiful, with a balcony and stunning view of a pool under us. There was a huge pool with a lazy river, waterfall and bar, where we had our lunch every day. The beach/infinity pool was just breathtaking. Breakfast was lovely, so much choice. Beach is a 5 minute walk and some nice shops on the door step.

Hotel & staff were amazing!!! Only 1 dissatisfaction is having to wait so long to check in or for any assistance at the front desk reception. Having to stand in line for up to 30 minutes to be checked-in, is in my view unacceptable. Can they not find a better way in which to wait to be seen? Even if it’s a number system, then at least we can SIT & wait rather than STAND for so long. Reception is our 1st experience of the hotel and so doesn’t set a good 1st impression. Trying to gain assistance from reception was always a long wait on the phones or in person waiting in line. That said, my stay was amazing shame about the lack of staff on Reception.

My 3rd stay in 8 months should tell you everything. Stunning hotel probably one of the best 5* hotels in Gran Canaria. Room is big clean and decor is beautiful. I will stay again just not too sure when. I would certainly recommend Lopesan Costa Melonares 100 percent.

La propiedad está muy limpia bonita con buena ubicación cerca de tiendas y restaurantes,lo que no me gustó es que pasamos calor el aire en los cuartos no enfriaba y en las noches pasamos calor,el técnico fue lo revisó pero seguimos con el mismo calor

Beautiful looking hotel, and some of the best pools and gardens I have seen. Hotel was immaculate inside and out and rooms specious and nicely decored. Unfortunately the size of the hotel and the mediocre sevice stop it from being the luxury resort its trying to be. Service and staff while efficient were unfriendly and a little cold. Dining was disappointing for the level of hotel and food fairly run of the mill. Its a very good four star hotel but other hotels around it put it in the shade when it comes to service sadly.

Lovely hotel and grounds

Great staff! Friendly and helpful. Nice area and convenient with restaurants, shopping stores and car rental companies across the street. Great for families with kids.

Wonderful stay, couldn’t recommend it enough!

Excellent hotel and great value for money. Would recommend to anyone and will be back very soon!!

It’s a lovely hotel with choice of pools, spacious rooms and general areas. Beautiful gardens and outlook to the sea particularly from the infinity pool. The food was good but not the standard I’d experienced in the breakfast and dinner. There’s an absence of chefs cooking fresh dishes at the grill as you’d expect at a 5 star hotel. Also whilst there’s kettle and selection of tea in your room there’s no coffee unless you have a coffee machine.

Our beds were super hard and I asked the front desk for assistance and they gave us two sheets. Our backs are killing us. Also when I checked in the front desk was super rude and not welcoming. Other guests were provided with champagne at check in but we weren’t . The breakfast was great and the pools were beautiful

The hotel look is grand but some of the staff at reception were rude to other clients in full view. The same applied at the pool side bar, there is a general lack of customer focus from the waiters they came across miserable. We sat outside the square for 10mins and no service was given. So we left. Overall a dire first impression and we would not stay there ever again.

Stunning place in so many ways. The many pools, the landscaping around the pools, the design of the common spaces were all wonderful. The restaurants were all wonderful too. Shops and restaurants outside the complex were great. Exceeded our expectations in all ways. Our only minuscule frustration was trying to get the tea and milk replaced in our room daily. Which was a wonderful room too. Totally happy, sorry to leave.

Would definitely stay again.

The place was really nice, a little sterile could be friendlier as it was quite expensive. The breakfast was amazing.

Fantastic hotel. Shame about the buffet restaurant, it can't deal with the number of people that stay here.

Beautiful property, excellent service, clean comfortable room, and great breakfast bar. Go early to avoid overcrowding!

Beautiful property that is well kept. It’s in a very continent location.

This hotel is the ideal place for a relaxing escape in the beautiful garden and unique pools of Costa Meloneras. Amazing sunset views that will always follow us.

Nice place, will come again

Paid for 4 days in a suit not once did they replenish condiments in room, ie coffee water which is supposedly to be done Dailey I had to ring to request it to be done and they only came once also it says there’s lots of English channels but we only had 3 news channels I rang reception to request a technician to come they said they would and I’m leaving today and there still hasn’t been anyone to come and fix this. We went half board for a 5 star hotel it was a nightmare all food stations were in a line and you had to Que therefor if you got something from one station by the time you Qued for the next one your food was freezing by the time got to sit down also waiting for someone to finally come over to take a drinks order such poor service I would definitely not recommend this hotel due to the service

Great hotel. The service could have been a bit more attentive for a 5* hotel but good overall. The bed could have also been a bit better. We found it slightly too soft.

Paradise! Shame there is always so many people for breakfast

This was my 3rd visit to this hotel and I found that the rooms are getting tired and in need of some refurbishment particularly the showers. Bar service was very slow and room cleaning definitely not as good Used tea cups not replaced , milk not replaced . Tried to order room service on 2 occasions and kept getting cut off , when I went to reception was told just keep trying the number

Cold pools

Hotel was exceptional.

I love this property welcoming staff, great food and service, different pools and areas to accommodate all, and with easy access to the beach and the dunes.

Beautifully maintained, clean and tidy gardens, pool areas and communal areas indoors and outdoors. Peaceful but stayed outside of school holidays. Breakfast busy but pretty good variety of choices. Booked a basic Deluxe room which was a decent room but overlooking car park, I’m would like to think that if it wasn’t so busy they would have given me a better outlook.

Starting with the negative- kids in the jacuzzi jumping around doing cannonballs into it bumping into me and others and no apology parent didn’t care the kids then started was screaming at a spa hotel which is for relaxing!!!?? I would suggest a kids only section and a adult only section The towel pick up and drop off was only open once when I went there surly they can have a rack of towels and a drop off section ? The positive- clean, friendly staff, good location with excellent views,pet friendly ( Friendly cats on site), good selection on breakfast buffet, amazingly large cactus, looks fancy in pictures, nice pools, nice size room and bathroom with a good balcony size Would recommend overall

Really good!

Beautiful property

Beautiful ocean view

Great hotel !! Would definitely visit again . Great entertainment and great food options overall.

Really nice hotel area, nice staff and a lot of soare time options.

This is an absolutely amazing hotel. I was completely blown away the moment I checked in till the minute I checked out. I would highly recommend this hotel to anyone going to Gran Canaria. I will definitely return again. Thank you

A fantastic stay at this beautiful hotel and resort. It was clean, tidy and all the staff were very friendly. My only criticism would be the buffet dinners did not cater well for young children/babies.

Clean, beautiful, good food, and great pools.

Been coming to this hotel for several years and always enjoyed our stay here. Really good large pool. Grounds well kept and clean.

Highly recommend the spa at the resort. Make sure to book in advance.

We had an exceptional family holiday at Lopesan Costa Meloneras. The resort's stunning architecture, interior design and beautifully manicured gardens created a serene atmosphere. Our spacious, clean room offered breathtaking balcony views. The expansive pool area was a highlight, with something for everyone. The lazy river was a big hit with the kids! Dining options were diverse and delicious, with an impressive breakfast buffet. The staff's attentive and friendly service made our stay memorable, including Cava on arrival. Highly recommended!

The property is stunning, as is the surrounding area. Food options at the resort and in the surrounding area aren’t quite up to the standard you would expect for the price, nor the calibre of the resort.

Lovely spot in Grand Canaria. Lots to do.

Had a fantastic stay at the hotel, would highly recommend. Everything was great, from the food and the room to location and array of pools.

Excellent hotel for a solo traveller looking for an indulgent and luxury break. Beautiful grounds amazing views and pools. Everything you want within walking distance. Staff are amazing. Nothing is a problem. Breakfast was amazing too as are the restaurants and pool bars. Will definetly be coming back. My happy place!

The are many very large and very nice pools on the property. We couldn't find the time to visit them all. They have several good dining options at the hotel. The spa is extremely nice, but book a day in advance. Lots of shops nearby too. And there is a casino right there in the hotel.

Lovely Hotel

Our second visit in the last 6 months… just as good as we remembered. Can’t wait to come back

Very nice property genuine 5 star hotel, spotlessly clean

Great hotel and area; only issue is the very, very noisy nightclub adjacent to the hotel going till the very early morning hours when open.

Absolutely fabulous place to stay and hands down the best hotel in Gran Canaria. There are activities for all ages and pools are serene

It is a huge hotel. Clean and well maintained. The servi e at the pool bars is a bit hit and miss.

Great resort, relaxed atmosphere, awesome swimming options but there was very limited gluten free options for food. Half board is just a buffet for both breakfast and dinner.

Having stayed at this hotel prior to Covid, I must commend the staff management and facilities. This is an excellent hotel.

Great location and the buffet was above expectations…

A big hotel but in significant grounds so it never felt too busy. Food was good but perhaps not 5 star standard but we ate out mostly do it did not bother us. Pool facilities were excellent. Lovely position on the promenade which enabled walks in both directions. Would certainly go back.

Admired this hotel 10 years ago when we we're staying nearby and always wanted to come back. Have to say, ignore any and all the reviews complaining about nonsense. The staff are lovely. The grounds are stunning. There are loads of sunbeds in the sun or in the shade. The pools are spectacular. The food in marketplace was outstanding. Weve stayed in lots of 5 star hotels. This one is right up there with the Belmonds and Fairmonts of this world.

What a fantastic find!! A European hotel that’s more like a 5* Caribbean all inclusive. We loved it and will be back

Very pretty. Very well organised. Would definitely come back. Travelled with husband and ten and eight year old daughters.

Overall I was satisfied with my Stay at the Lopesan Resort. However, there were some things that really disappointed me. 1. I booked Half Board. I wanted to explore the various restaurants on the property. However, during Check In I found out that I was only allowed to eat at the Market with the Half Board Option. Everything else would be Surcharge. I contacted the Reception to find an alternative solution. To cancel the Half Board or use the amount I have paid for a food credit. No solution was found. I spend my Birthday in the Resort and was quite disappointed by the misinformation. That’s also a reason, why I won’t book this resort again. 2. The rooms are quite nicely decorated and spacious. Unfortunately, the walls and doors don’t really keep the noise away. If you want to sleep in, it’s almost impossible. Since you will hear screaming kids or the staff speaking and working in the hallway. 3. Overall beautiful decorated, but this Hotel doesn’t deserve 5 Stars. A Maximum of 4 Stars. I will choose the Riu Hotel for my next stay.

This hotel is very well organised with excellent service and accommodation. I wasn’t sure at first due to the size of the property but the choices of areas and pools are outstanding, no problem finding a nice place to relax. The service around the hotel is excellent with plenty of choices for lunch. The breakfast buffet is also excellent and although some reviews complain about queuing, I never found it an issue. Varied entertainment at night was good. The hotel is in a good area with lots of designer shops and restaurants and good walking promenades.

Amazing stay

Unfortunately we were only in the hotel for13 hourd, but what we saw was stunning. Very much a 5 star hotel. I wish we could have stayed longer, but due to a medical emergency with my daughter, we couldn't.

This is a huge hotel with 1100 rooms and tbh a bit lacking in soul and atmosphere. This is reflected in most of the staff. They are fairly polite but not particularly friendly. They don’t engage with visitors, a bit unusual in Gran Canaria. The accommodation is very good. However there are no entertainment channels for English language speakers. Conversely you are well served if you are Spanish, German or Italian. I accidentally booked half board. The buffet area for such customers is vast. There is no explanation of how it works when you are seated at your table. The food is average but there is a good wine selection. Self service is very busy. Breakfast was better. There are some good restaurants on site. Bar prices are good value for this sort of hotel. I wouldn’t stay here again. It’s just too big and the service is rather surly on the whole. The friendly people stand out. I should say I have had better experiences at other Lopesan hotels.

This is not a 5star hotel however it was clean and the grounds were very nice. Food was not to a good standard and our half board was only eligible for the buffet restaurant and not usable on the other restaurants on the site. Expedia and the hotel should make this clear at the booking listing as we would not have opted for HB and instead gone for B&B only. Buffet was overcrowded and food quality was ok - nothing special but expected when it was feeding a large number of people. Fruit was the high light. The other issue is that at night they had music on till 11ish and if you come here to relax you will hear the music in your room. They are not well insulated. Other than the food and noise the actual hotel has excellent grounds with lovely rooms palm tree lined pools with plenty of sun beds and space to not feel overcrowded. The lobby is nice and its location on the promanade is excellent. Go here if you can book just B&B and bring good ear plugs.

Whilst the room itself was just ordinary, the gardens/the pools were fabulous and well maintained.

It started with very bad treatment and mistakes on our booking, nonchalant staffviod the check-in and without a knowledgeable manager on site when we checked in on a Sunday. The treatment did not match a 5 star hotel and neither did the service. The rooms were not clean and the beds were not comfortable. We stayed in a suite with a view for a price of about 1500 Euro/night, so there was not even a fruit basket on arrival and no personal welcome or anything special for the children. The only thing in the hotel that was worth a vacation was the pool area. Not a place I recommend and not worth the price.

Pools are lovely and the surrounding gardens. Well situated in the resort. Clean and well maintained. Service is poor - found many of the staff borderline rude and unhelpful - lots of eye rolling! Rooms are bland/corporate. No sunbeds available around the pool - they do nothing to prevent people reserving beds from early morning. Breakfast was OK, dinner we skipped after trying twice. Queues in the restaurant were unruly at times! All in all, far from a 5 star experience for me.

The hotel itself is beautiful. A very welcoming reception which incidentally smelt lovely. A welcome drink was provided and the cases were put in our room and we weren't obliged to tip like in the US. The pool is breathtakingly beautiful and is the largest I have ever been in. Plenty big enough for the guests with an additional lagoon pool. The staff were really helpful when I had a problem with my outgoing shuttle. My only criticism would be the layout of the buffet - very congested and the food was OK but nothing outstanding.

Loved the hotel and staff really helpful. Unfortunately we had to move room to noise however staff were brilliant at resolving all issues. Would give 5/5 however noise for us was a problem and I also couldn’t find out a lot of information about neighbouring things to do so felt confined to the hotel! It was beautiful though and the team were fantastic xxx

Amazing place to relax and enjoy.

Hotel is fantastic, facilities especially the OM Spa were superb and the swimming pools are huge and well presented. Only downside is the food in the buffet restaurant is a bit too salty.

Firstly I would like to make it clear the hotel is beautiful. Swimming pools are all amazing and clean. However unfortunately that is the only positive points for this hotel. I stayed with my partner and 8 month old baby. The staff are like robots. We arrived to check in and was handed a leaflet and that was all, we had to figure out everything ourselves. The bed was awful. Phone in the room was not working so the only way to contact the receptionist was by making the 8 minute walk. The food was average. Customer service is about a 5/10. The hotel is not very kid friendly. I would not stay here again due to the terrible staff and service we received. They definitely need to focus more on customer satisfaction. On the check out they did not even ask how we found the hotel. Simply said you’re all set to go thank you.

Excellent stay in an incredible hotel with very attentive staff!

Lived up to allexpections Place is amazingly incredible we’ll be back We’ll Thank you lopasan We’ll

Hotel is located in lovely part of Gran Canaria, with nice sandy beach a very short walk away. Good variety of restaurants around, generally of good standard- some very good. Hotel entertainment is on every evening- but stops at 11pm- could have done with this being extended.

Expensive but worth every penny. Magnificent hotel.

The resort itself felt very spacious, clean and safe. Great location to be able to walk out and explore the area a little.

An amazing hotel complex with lovely pools and bars and everything luxurious, this is the loveliest place I've ever stayed!

Good stay. Most staff average

The best hotel. Everything is thought through. The internal design is amazing. The garden and pool area are great. Best pools I've ever seen. Friendly staff. Good food. You can have a great time in this hotel! I just missed latin dance and zumba classes, a bit more dancing activities to integrate would be good.

Beautiful garden, super clean

Absolutely stunning property with excellent staff ! Breakfast was very average ,but for us the sunbathing was a nightmare! Far to cramped in together & way to many trees so you constantly in the shade ! Had to leave site to stay in the sun !

Wonderful

A beautiful hotel surrounded by immaculately kept gardens. Despite the size of the property and number of guests, it feels like a haven. It was our second visit and we will not hesitate to return.

Great hotel