Royal Solaris Los Cabos - All Inclusive

Todo es servicio fue excelente

No podría quejarme el servicio es excelente 👌🏻

La atención del personal es excelente 👌

Mi esposo y yo pasamos 3 dias muy cómodos y relajados . Todo estuvo bien

Access to the ocean

Buffet variety and the quality of the food

Staff all department

A/C power

Everything

Non

Mala atención del personal, comida y bebidas insípidas.

El área de la alberca

Nuestra habitación no funcionaba el clima, no me querían cambiar la habitación, tuve que hacer como 10 llamadas y mandaban a varios de mantenimiento, ellos mismos decían que no enfriaba el cuarto pero en recepción me decían que iban a mandar a otro y asi me tuvieron desde las 3pm que entregan la habitación hasta las 9pm que por fin se dignaron a cambiar la habitación El trato despues de que te quitan el brazalete es malo, nos sacaron del restaurant buffet por supuestamente ir escurriendo, cuando nuestra ropa solo de un acompañante estaba húmeda , nos esperamos 40min antes de entrar al restaurante para cecarnos , ahi mismo habia otro huesped que el si estaba escurriendo en su lugar y a él no le dijeron nada No volvemos a este hotel

Las instalaciones muy bonitas

Tenían preferencias hacia los extranjeros al darles las mesas en los restaurantes

El servicio es muy bueno, la comida rica, una de las albercas esta de 10 muy escondida y poca gente (hay otra más grande y con más personas, está a pie de playa el hotel, muy buena experiencia si lo que buscas es descansar y touristear tranquilo.

Sin comentarios, todo muy bien

Buena ubicación, todo incluido

Habitaciones antiguas, no se puede entrar al mar, mucha gente en la piscina y había una zona cerrada por remodelación. Pocas opciones de bebidas alcohólicas y restricción en ciertas comidas o se acababa

Breakfast, buffet in general, was great. Restaurants too. Waiters were very nice, but reception staff far from polite - unless you're Club Solaris.

Get a pool manager. The swimming pool gets incredibly dirty in the afternoon. Really, be more strict against guests reserving seats or eating in the swimming pool.

Nos gustó mucho el trato y la comodidad de sus habitaciones sobre todo en el restaurante marco polo el capitán Miguel nos hizo sentir muy especiales

Que un día no hicieron limpieza de el cuarto

We had an amazing dining experience at Zai Restaurant, and a big part of that was thanks to our waiter, Alexander. He was welcoming, attentive, and professional from the moment we sat down. He made excellent recommendations, checked on us regularly without being intrusive, and made sure everything was perfect throughout our meal. Alexander's friendly attitude and outstanding customer service truly made our visit memorable. If you're dining at Zai, I highly recommend asking for Alexander. Thank you for making our evening so enjoyable!

EL ESQUEMA DE SALIDA.

PODRIAN PONER MAS DE UNA PERSONA PARA PREPARAR LOS HUEVOS EN EL DESAYUNO.

We had a wonderful family vacation at Royal Solaris Los Cabos and really enjoyed our stay. The resort is a great size, everything is conveniently close together, so there isn’t a lot of walking required, and the beach is just a short stroll from anywhere on the property. Our room was cleaned quite well every day, and we appreciated coming back to a fresh room after spending time at the pool and beach. The à la carte restaurants were very good. While we were initially limited to three reservations during our stay, we found that we were able to book additional visits directly at the restaurants, which was a nice bonus. There were different menu items at the à la cart restaurants depending on the day, which also gave a good variety. Our kids had an amazing time throughout the week. They loved the kids’ water slide area, the Kids Club, and especially the games room. The entertainment staff truly made our vacation memorable. Ramon provided excellent service around the pool, Caesar was fantastic with the kids at the Kids Club, and Daniel was always friendly and engaging… and Luna was awesome! A very special thank you goes to Luna, who worked throughout the games room, pool, and entertainment areas. Luna was absolutely outstanding with our children. They really bonded with him over the course of the week, and he always made them feel included, welcomed, and excited to participate in activities. His energy, kindness, and genuine care made a lasting impression on our whole family and was one of the highlights of our trip. The only areas we felt could be improved were the buffet, which became somewhat repetitive after several days, and the fact that some of the à la carte restaurants were only open on certain days, limiting dining options depending on the schedule. And maybe a small gripe is that the common stairwells were not cleaned often and carpet around the games room needed to be vacuumed. But those are small issues amidst a great stay. Overall, we had a fantastic stay and would happily recommend Royal Solaris Los Cabos to families looking for a fun, friendly, and convenient all-inclusive resort. We made many wonderful memories and look forward to returning in the future.

The hotel is not very clean. The restaurants have very limited food choices on the menu. The buffet serves the same thing everyday. The only good thing I experienced here at Royal Solaris was a waiter by the name of Jacob Jonathan. He went on and beyond to ensure my dining experience was exceptional!

This hotel is not worth the money paid. Upon check in let’s start with amazing check in service, however the concierge that they assign to you will give you an overall explanation of the resort. However there’s a catch. They will try to give you a “free” premium breakfast or lunch and then sell you their premium timeshare or membership services. Additionally they will say they will give you discounts for activities, spa and other items. RUN!!!! All activities book them online prior or once you settle in your room. They sell you the arch for $90 plus but say they will discount it for $70, online we got it 3hrs boat ride and swimming for $19. The Rooms need major renovation. The pool also is outdated. The tiles on deck are super slippery. The beach during month of July is not safe for swimming. This is a surf zone. The food quality sucked. The buffet had very limited options to eat during all times of the day. They only have 3 restaurants and all three the wait time is long. The food quality is extremely low. They claimed to have filet mignon, naan bread, fried rice, all of these at their specialty restaurants and they did not. It was a very cheap version. The naan bread never came, server didn’t even know it was on the menu. Overall it was for an end of summer family vacation with kids ages 7,8. Also the shop in hotel is extremely pricey. Staff needs better customer service training and also they need to hire more staff.

We been here for a week and have had exceptional service. Fatima is our concierge and there was not detail that was overlooked. Miguel, the captain, was accommodating and provided us wonderful dinners at Marco Polo. We loved Zai & Ponchos as well. The staff at the spa was great! Carmen & Erika were wonderful! Ramone, Saccoro, Daniel, Mateos, Martin, Omar & Roberto are amazing at what they do and they are familiar happy faces to see when we visit. Thank you to all of them for all of their kindness and service.

Horrible experience here. Horrible staff. We were threatened by the customer service at front desk to leave our hotel if we did not attend a time share meeting. Grounds not kept up and trash everywhere. Stay anywhere else but here

Here’s a more natural version that sounds like it’s coming from a loyal guest instead of a formal complaint. We have been coming to this resort for about seven years and have been members for six of those years. We upgraded our membership to the Presidential Suite in 2024 after our stay in Cancun. We missed one year because of COVID and another because of a family emergency, but we always look forward to coming back because we’ve always had such great experiences here. This was honestly the first time we left feeling a little disappointed. Compared to our previous stays, the service just wasn’t the same. Around the pool, servers took much longer to come by, and a lot of the time we ended up going to the bar ourselves. In past years, someone was always checking on us and making sure we had everything we needed. We also felt the food wasn’t as good as it had been on previous trips. We noticed a difference with housekeeping as well. In the past, the room always felt thoroughly cleaned every day. This time it mostly seemed like the bed was made and the floor was quickly swept, but it didn’t have the same level of care we had experienced before. The one person who truly made our stay better was our butler, Yoa. He was amazing from the moment we arrived until we left. Anytime we had an issue, whether it was something in the room, missing towels, or waiting on drinks or other requests, he made sure everything was taken care of right away. He was kind, attentive, and always willing to help. He really went above and beyond, and he was honestly the reason our stay was still enjoyable despite some of the other issues. We love this resort, and that’s why we’ve continued coming back for so many years and even upgraded our membership. We know the level of service this resort is capable of because we’ve experienced it ourselves. That’s why this visit stood out so much. We truly hope this feedback is taken as constructive because we’d love to see the resort return to the level of service that made us become loyal members in the first place.

Our stay at this resort was greatly appreciated. From the moment we arrived, we were impressed by the beautiful grounds, clean and comfortable accommodations, and the relaxing atmosphere throughout the property. Everything was well maintained, making it easy to settle in and enjoy our vacation. The food was excellent, with a great variety of options, and every meal was something to look forward to. What truly made the dining experience stand out was the exceptional service. A special thank you to Fredy, who consistently went above and beyond to make us feel welcome. He was friendly, attentive, and always had a smile on his face. His genuine hospitality and attention to detail made every meal more enjoyable and left a lasting impression. We looked forward to seeing him every morning. What a blessing he was. The pools and amenities provided plenty of opportunities to relax and have fun. The entire staff worked hard to create a welcoming environment, and it showed in every interaction.

We has the best experience ever! Friendly and warm staff and great food and views. Will be back again. Omar and Paulina are the best! Jorge is amazing too!!

My family and i have been coming over three years. We love Omar. The staff here is very welcoming and we would highly recommend coming here if you are looking for a spot to stay in Cabo!

Great for kids! Kids club staff is very friendly and attentive. Victoria and team has been great! Making sure kids don’t fall or get hurt.

Thank you to the staff that made our trip easy and chill. Here are a couple I like to appraise. Alberto the bell boy was always ready for any questions we had or if we needed transportation was ready to call our large party a cab. I’ve been coming here for years and having to see him year after year I know our bags and trip will be great and relaxing. Thank you Alberto for going above and beyond for my family. Martin our waiter at cafe Solaris is clam and is great at providing us a relaxing experience. Never a rushed service and is very tentative to our requests.

Alberto was amazing and offered great service, he was super helpful and very kind as well! Dani, Sebastian, Luna, and Daniella were also awesome, especially with all the activities at the pool! Shout out to all the other amazing staff and especially the bar tenders!!

The stay was super fun and all of the staff are super friendly, Alberto Vargas was very helpful with everything throughout our stay and the entertainment team with Dani, Luna, Danielle, Sebastian, etc. were all very fun people and made the stay a lot better!

Alberto Vargas bellboy was fantastic. He went out of his way to take care of me and my family. Luna and his brother Danny and Daniella were so much fun they kept the entertainment going all week such an awesome time!!!

An amazing time we all the crew and also I had my 60th birthday celebrate with them. Omar is one of our best buss boy he will help you with everything you need. For any presentation go see Jair he will give you the best tour every.

Las instalaciones y comida muy bien.

Que tardamos aprox. 50 min haciendo cola para check in, puesto que tenian poca gente en recepciòn. La noche de kareoke muy mal sonido, no se pudo disfrutar del momento.

La atencion del encargado de alimentos Alex

Que no me permitieran rentar un auto dentro de sus ibstalaciines diferente al qye ellos manejan.. Tambuen pesima atencion del encargado del bar nocturno

Su personal muy amables y atentos

Que los últimos días empezaron a hacer arreglos con el puente de la piscina, aunque le pusieron unas tablas para cerrar el acceso, igualmente era molesto los ruidos mientras todos nos estábamos bañando en la misma piscina

Amazing and so accommodating. Edson alejo, and Kishiro were super nice

Great service, staff was very friendly, had a great time all around! Edson, Alejo, and especially Kishiro were amazing!!!! Location is right on the beach with a beautiful view!

We had a fantastic time and experience. Edson was an excellent waiter and gave us a great experience. Alejo was also great and very friendly and accommodating

Genuinely a fantastic trip. The resort is nice. It has all the amenities you need, filtered water fountains, unlimited food, and drinks. The hospitality here is incredibly warm too. Our personal concierge Kishiro brought us mojito as we were still checking in. Notably Alejo, Edison and Michael were super welcoming and provided top notch service. Highly recommend staying here if you travel to Cabo.

We had a great family vacation at this all inclusive resort. Very family friendly. We appreciated the service throughout our stay. Shout out to Jacob Jonathon, one of our servers in the buffet. He went above and beyond. Made our dining experience inviting and even remembered our drink orders, special accommodations and favorites.

The beach was the highlight of our trip just to sit and enjoy the waves and sometimes watch for whales out in the distance. The atmosphere was good, lots of activities throughout the day and evening. The rooms were a bit old but good. Needs to put in shampoo and body soap in the showers. Our server for the whole stay was Jacob Jonathan & Urel. They knew what to bring when we went to the dining hall. They were the best including the seating staff. All in all it was a good vacation.

Palma at Marco Polo was by far the best wait staff we have encountered here. Our glasses were always full. Our table cleared instantly. He is full of smiles and very helpful. Helped that supper was a culinary delight.

Best trip ever with our friend Omar and Alvin!!

Amazing trip I had a lot of fun and Omar was great!!!

So far been here for 4 days and service have been excellent. Friendly staff and crew

Todo

Las instalaciones muy binitas y limpias.

El tiempo que se hizo para hacer check-in no me gusto. Hicimos cola aprox. 50 min para poder hacer check in puesto que tenian poco personal en mostrador.

Las piscinas, la limpieza, la comida y la cordialidad y amabilidad de su personal

El aire acondicionado era un tanto ruidoso en su nivel mínimo

Palma was the perfect server. He was extremely attentive, warm, funny, and friendly. He loves his country, his job, and making sure the diners' experiences are memorable.

Buena ubicacion, el desayuno es aceptable

Wonderful staff

Food selection was hit or miss . Room service was top tier

Pool, food, service

Too many restaurants were closed which really puts a damper on all inclusive

Everything

No ice cream no microwave in the room or lobby

las actividades e la piscina, las clases de rumba geniales, las piscinas limpias, las habitaciones grandes y muy comodas.

poca variedad de comida, notiene acceso al mar porque la marea es muy fuerte algo que no dice en la descripcion del hotel

La alberca

La falta de informacion del.personal, y que no respetan el pago de todo incluido ya que niegan el acceso a los restaurantes dicen solo con reservacion y hay muchas mesas vacias

The resort is well prepared to host a lot of people. The room was tidy and clean, and the bar was ok. Super friendy staff. All the resort areas were working well.

The bar was sometimes hard to get drinks, and the working period of the bar was not enough, mainly at the pool. Restaurant with a lot of options, but bad options... the food was not tasty. The italian restaurant was better.

All inclusive package is totally worth it! Definitely would recommend and come back! Special kudos to Marivic who always had an excellent attitude and gave great advice about what to do for the first time!

Floors are not well connected within the hotel

Good breakfast buffet. Nice location. Very friendly staff. Easy access. Room had some nice updates. Good value.

Bed was a bit on the firm side. Pool area was pretty packed, loud, and seemed a little run down. This isn't a five star resort by any means, more like a 3.5. Partial ocean view was not great (photo attached).

La relación calidad-precio es muy buena. La alberca tiene muy buen tamaño y en general el personal es amable. Los shows nocturnos y el equipo de animación son muy buenos!

El horario de la alberca, cierran a las 7. Algunos empleados del hotel, sobre todo en el bar parecían molestos, y parecía que nos estaban haciendo un favor al servir nuestras bebidas. El restaurante Mediterráneo tiene un menú limitado y la verdad los platillos distan mucho de lo que está descrito en el menú.

Lo que más disfruté fue mi habitación, súper cómoda, amplia, con todo lo que necesitaba, limpia y con una vista preciosa.

We liked the hotel’s location because it is close to the airport. The view from the room was beautiful. There is a huge swimming pool. The large children’s area is beautifully decorated. There are children’s water slides, a playground, and a kids’ club/playroom. There are also many relaxation areas for guests to enjoy and unwind.

The location. Closed to the beach

The food in the buffet was mediocre. Nothing good. The people selling a timeshare in the property is not good for everyone. On top of that the seller name Dadir or he called him self dr. J. Was a bigger scammer. He asked us for $20 dollars at the beginning and said he will give that money back at the end of the presentation and he never did. He also promised a boat with a dinner trip for two. We only have to pay for one person and at the end he charged us $100 cash. He even said cash. Which I think he pocketed. Honestly we didn’t like the experience we received at the Hotel. In my opinion the Hotel needs to improve the food quality in the buffet and not have this people selling timeshares in the Hotel.

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Excellent customer service...the resort was amazing

Some restaurants were all booked

This was a quick trip and was hoping for a nice couple of days in an all-inclusive. The view from the room was great and overall it was a nice stay.

The food was not what I expected and wasn't very good compared to other all-inclusive places I have visited in Mexico. It was just "meh".

Ich war wirklich sehr begeistert. Die tolle Lage. Das gute Essen.

Beautiful location. Alberto, Socorro, Omar, Piña, Tomayo y Gaspar were great host since our arrival time and departure. We would definitely be coming back.

Orden y limpieza de las instalaciones. El bar de pizzas es excelente

Algunos restaurantes no estaban disponibles

the location was excellent for why we where there. staff was very pleasant and helpful. grounds were beautiful.

the food needed some improvement, Selection was great but the taste of the food needed help, very bland. We would rather go outside for our food.

Very kind & loving people! Very good food! Lots of fun drinks! Fun events throughout the day! And amazing teamwork and organization! I did not have a great start to my trip… I arrived at the resort after spending time in the hospital with a broken arm, so I was a little nervous about how the trip would go. From the moment we got there, the entertainment staff made me feel comfortable and cared for. A special thank you to Luna… who was very kind and a attentive gentleman and always checked up on me, especially when we were at the pool by the shade, making sure I was okay and still enjoying our vacation despite my injury. His kindness, positive energy, and genuine concern really meant a lot to me. For each event he was in charge of went around the pool to each individual to encourage to attend. He has a great gift of working with people… A special thank you as well to Sebastian, Tino, and Dani from the entertainment team for always being so welcoming, fun, and attentive. They made every activity enjoyable and created such a warm atmosphere around the resort for our family! The entire team works together so well in the work they put in… there’s a fun event every day. We attended every event for the 10 days we were there and we truly loved it every minute of it. The entire team made our family vacation feel special, and we truly appreciated all their kindness and hard work from everyone. We can’t wait to come back! Coming back home made us realize how much we loved being there and wish we have never left!

My experience was great my concierge Omar was great. I always have the best time. Also Alberta was great as well. Artura was also great as well. Always first class service

Just had an amazing Swedish massage with Jessica; used the jacuzzi and sauna in the spa area after the massage. Wonderful!

We had a great time at Royal Solaris. One night they had a western dinner and entertainment on the sand that was so fun with amazing dancers and a live country band, San Jose Sunshine, that was incredible. Everyone at RS is so professional and is happy to serve you. The property is clean and the pools are beautiful! Go and enjoy!

Omar is number one. Give this man a raise!

Omar is awesome. He should get a raise. The food could be improved. Ended up eating out more cause it was cold.

Our stay here was great! We enjoyed the food, the beautiful views and the attention from the staff! The beach is easily accessible and a walk away from the resort and the views are incredible!  There’s lots of activities during the day that are fun to take party of. The entertainment team of Royal Solaris Los Cabos are exceptional! The quality of work they put into organizing and coordinating events is remarkable. We had the pleasure of meeting Luna during our stay, and he truly made our vacation extra special. He was there first thing in the morning so full of life and last to leave at the end of the day. He brought life to every event that he was in charge of. We are a group of 4 senior ladies and  from the moment we arrived, Luna stood out for his kindness, warmth, and genuine enthusiasm to make everyone feel welcomed. His professionalism and dedication is remarkable! Since I don’t know how to swim, Luna went out of his way to make me feel comfortable and supported around the water during the water aerobic class that takes place every day at 12 pm which is so fun! Luna didn’t stop there—he also encouraged my friends and me to join a volleyball game, even though we were not very good at it! His positive attitude and ability to make everyone feel welcome helped us step out of our comfort zones and create some of our favorite memories from the trip. What makes Luna so exceptional is how respectful, pleasant, and genuinely joyful he is. And he was so attentive to every guest! You can tell he truly loves his job and cares deeply about the guests. His energy is contagious, and his dedication to making people happy does not go unnoticed. Thank you, Luna, for making our resort experience so much more enjoyable. Your kindness, love for people and encouragement during our trip made a lasting impression in each one of my friends on our trip! We are grateful to you and the rest of the team we have met on our stay here!

DO NOT COME HERE! This place is absolutely disgusting. I’ve gone to so many all inclusives and this by far is the worst. The hotel is so outdated. The building is literally falling apart. It’s so dirty and there are birds all over the pool area eating everyone’s leftover food because no one bothers to cleanup around here. The rooms are so outdated and it looks like a Motel 6. The beds look like they are twin sized. I don’t know how two people fit on there. The pools are ok but the thing that got me was that it’s so slippery around the pool area that my husband slipped and broke his toe. Getting up to the pool bar was also difficult as it was so slanted and slippery that you could barely get up to the bar. Majority of the staff is rude and won’t even look at you or smile. I mean how can you roll your eyes at someone when you ask for ice?! Don’t even get me started on the food. Nothing here is edible and I would never come back here again. Save your money and go somewhere else.

Instalaciones bonitas, personal atento, buenas comidas, buen trato, eficacia en servicio. Es un hotel familiar con buen ambiente para todos. Un lugar al que quiero regresar

Staff is amazing and was very punctual with their words and efforts to make the greatest experience! Omar was the kindest gentleman and Monce was such a sweetheart getting us situated and comfortable! Thanks for the best hospitality

Horrible experiencia, las zonas comunes muy sucias, se me metieron en la noche en la habitación a llevarme una amenidad que yo nunca había pedido. Pésimo hotel, pésima gestión del huésped

Las habitaciones.

Consierge.

Las piletas y la atencion

Los show muy flojos

The service is very good In the bar main lobby and the waitress PAULINA SHE WAS VERY GOOD SERVICE.... she is the good

Greatest time here. Wonderful service and kindness especially with server Jacob Jonathan.

Go to the Spa for a Swedish massage. Jessica and Sandy are amazing

Las instalaciones son limpias, cómodas, y bonitas y el personal es muy amable

La comida en el buffet no es muy buena ni variada, los platillos son muy repetitivos, básicos y sabor mediocre

It was horrible hotel! The food isn’t possible to eat the meat impossible to chew! Shame for the “organization” cause there is no order at all. The restaurant always full and they never fill up the trays . I was shocked really I think this hotel should be a shame or should be out of service till they fix the food issue. It was horrible .

My family and I just returned from a stay at the Royal Salaris in San Jose Del Cabo. When we arrived, Ricardo at the front desk welcomed us, and arranged accommodations that suited our large family, from grandchildren to grandparents. He was able to provide a beautiful room so that we could all be together. It was far beyond our expectations! We enjoyed the view, the pools, and the many activities that were available throughout the day. There was also a wonderful show in the evening. We would strongly recommend a visit to the Royal Salaris.

The entire staff was very friendly and responsive to any requests. The property was continually maintained and cleaned. We requested different pillows and they were delivered to the room within the hour.

Could dinner be optional for all-inclusive meals because we prefer to go into San Jose to enjoy local restaurants in the evening. Whatever cost savings might be available would be appreciated.

We had a wonderful time with my son and his family. Lalo Cetinas as usual was amazing as our concierge. Today my husband I went to the spa. We were greeted by someone who has been here for 3 years. Daniella and Anna gave us wonderful massages. The bar tender at the members bar has been with the company for 4 years. He still remembered our drink of choice. We are members and the staff is the main reason. We have been coming to Solaris for over 6 years.

Went for our anniversary and had a blast. Luis, Abdial,and Alejandro at the pool bar were 100/10. Were very friendly and fun. Made the best drinks and even made Tik toks with us.

Luis at the pool bar was phenomenal!! such a fun guy to spend the day drinking with!

Fernando the concierge truly made our stay in Cabo unforgettable. I mentioned my disappointment about the resort not offering any champagne or rosé, He went above and beyond by surprising all of our party with complimentary champagne sent directly to our rooms. It was such a thoughtful and unexpected gesture that completely turned around my experience. This is our second stay at the Solaris and we truly love the staff.

We had the most amazing time! Fantastic food, amazing weather, the most incredible staff … not one complaint! Our room was outstanding with an ocean view, and overlooked the pool. Very clean and spacious.

Todo es excelente y buen servicio gracias

Sin comentarios

Los restaurantes

Comida repetitiva en el buffet. En la habitación camas poco cómodas.

It was a pleasure being served by Alexander. He made us feel right at home

Palma was the best server. The food was “ the best seafood linguine ever”

The resort is mediocre at best. The food is subpar. Panchos Mexican restaurant was the worse of them all. That to me is crazy since we were in Mexico. The food at the buffet was also not very good. They advertise unlimited drinks, however there weren't any bars upon before 10:00 am to get a breakfast Bloody Mary or Mimosa. Pools are nice but too few lounge chairs and people are allowed to set a towel or bag on a chair all day and never sit on it. On the positive side the staff is very friendly and helpful. One waiter at the breakfast buffet was exceptional. His name is Jacob Jonathan. Kuddos to him for a job well done.