GR Solaris Lighthouse - All Inclusive

La atencion del personal

El mobiliario

Alberca

.

Sono stata in questo hotel con la mia famiglia! Ci sono tre piscine, una molto grande con bar dove si gioca con lo staff bravissimo e molto professionale, un altra dove si può fare un bagno con i figli senza troppa confusione e l'ultima, la mia preferita, solo per adulti con vista sul mare. Il cibo è ottimo, dalla colazione alla cena si mangia molto bene e variegato! organizzano molte cene a tema, serata italiana, serata messicana.. da provare!! Mia figlia compiva gli anni nei gironi del soggiorno e le hanno fatto una sorpresa bellissima con torta, canzoni e un braccialetto come regalo con il suo nome, era emozionatissima! non posso che consigliare questo hotel per tutto! camere grandi spaziose e molto pulite! E' già il secondo anno che lo scegliamo per le nostre vacanze estive! Alla sera tra karaoke, show e giochi non ci si annoia davvero mai!

La limpieza y el trato en los restaurantes

Muestro grupo viajo de argentina después de 14 horas de viaje llegamos al hotel a las 10.30 y estando el hotel a un 20 ,% de capacidad nos dieron esperar hasta las 150 horas sin dejarnos entrar a nuestras habitaciones lo cual me pareció después de la tercera ves que vamos al hotel no nos den la habitación y lo otro que del año anterio a este cambio la comida y también la fruta es mi opinión desde ya gracias

Swimmingpools, Restaurants,

Alles bestens

Ubicación

Mal servicio y atención de todo el personal. Y comida y bebida mala... con horarios restringido y se supone que es todo incluido pero no es así... limitan los horarios de atención. Horarios de alberca muy limitados

No me facturaron y llamo al hotel y me cuelgan

No me han facturado y al llamar al hotel cuelgan

Servicio renovado, muy amables todos.

Al acudir al Bar del Faro primero nos dieron una hora de acceso por servicio previo de socios, pero al subir el del bar nos dijo que media hora después y así en 2 ocasiones, entonces mejor ya no acudimos. En ese caso mejor no permitir el acceso y avisar, para no estar dando vuelta.

Las albercas

La comida era mala y los restaurantes tardaban literal 1 hora en poder darte algo de tomar o comer.. muy mal servicio

La atención del personal de restaurante es excelente (Lucia, Gabriel y Jesús), la comida del chef Orlando, es deliciosa y su atención increíble, compensa la mala experiencia del hotel

Lejos de ser all inclusive, cuenta con restricciones con costos extras, carece de actividades, el menú es muy corto, los horarios para adquirir los alimentos igual son cortos (no es libre ). El precio muy elevado con una calidad muy baja, las habitaciones poco cómodas. Las promociones que mencionan en sus páginas cuantan con restricciones que no mencionan y al final pagas un costo más elevado que lo que mencionan en sus promociones Incluso mi reservacion era con vista a la playa y en realidad cuenta con vista al hotel de enseguida y entre paredes se ve una minina de playa

En general todo excelente. Y la comodidad de las camas 10/10

breakfast buffet was very nice, pools were great, reserved dinners were fantastic.

Room by the beach was excellent. Great view and great service ..

The food was not so great . Breakfast/brunch was ok . Dinner spot was not so . The sushi spot was moderate. ..

The only positive experiences I had at the property were at Francesco’s Italian Restaurant and the spa, along with the assistance from management. At Francesco’s Italian Restaurant, Orlando truly made the experience exceptional from start to finish. The service was outstanding, and I really enjoyed my meal, especially the salmon and Mediterranean salad. What made the experience even more special is that Orlando brought out a birthday cake for me and my friend and sang to us in both English and Spanish. That level of hospitality made the evening memorable and was one of the only highlights of the entire stay. I also had a wonderful massage provided by Ericka at the spa. She was highly skilled, professional, and provided one of the best massage experiences I have had. I was very pleased with her service and attention to detail. In addition, I want to acknowledge the Guest Service Manager, Óscar, who made a genuine effort to address and resolve the multiple issues I experienced throughout my stay. While there were many problems during the trip, he consistently attempted to help and improve the situation in a professional manner. I would rate all three individuals, Orlando, Ericka, and Óscar, a 10 out of 10 for their service. They stood out as the only positive aspects of the experience and should be recognized for their professionalism and customer care, and ideally considered for some type of incentive or recognition for their excellent service.

From May 14 through May 18, I stayed at GR Solaris Lighthouse Los Cabos All Inclusive, and this was honestly one of the worst resort experiences I have ever had. I booked this trip through Booking.com and paid full price, totaling $1,183.83. Upon arrival, I genuinely felt misled because the photos advertised online look nothing like the actual resort. The images on Booking.com present a four-star luxury experience, but in reality the property fell far below expectations in service, food quality, cleanliness, maintenance, and overall hospitality. This resort is located in San José del Cabo, approximately 30 to 40 minutes from Cabo San Lucas. If you plan to travel between the two areas, Uber rides were consistently around $40 to $50 each way during our stay. Taxi fares can be higher, but we only used Uber. Transportation costs add up quickly and should be planned for in advance. The issues started immediately at check-in. After receiving our bracelets, I went to concierge for help arranging airport transportation. The employee initially appeared friendly, but the moment I said I was not interested in a timeshare or Vacation Club presentation, his attitude changed completely. He even stated he expected guests to attend so he could get paid. After I declined, he became dismissive, disrespectful, and refused to assist with arranging airport transportation. That request was completely ignored. I then went to the front desk, where I was redirected back to concierge even though they already knew I had been refused assistance. Because of this, we ultimately had to arrange our own Uber for airport transportation. One clear issue throughout the stay was the difference in treatment between full-paying guests and timeshare promotional guests. Paying guests should never feel ignored or penalized for declining sales presentations. We were later upgraded to a different room, which they referred to as a “penthouse beach view.” The room number was 3592.

Instalaciones, vista atención de la mayoría del personal

La comida, no hay muchas opciones para comer en el bufete, el sabor no tan bueno

Vista, muy limpio, tranquilidad

Comida

This is a recently renovated hotel and you can tell. Everything was clean and beautiful. The drinks were excellent and the food was pretty good. My favorite part, of course, was the staff. They were friendly and accommodating and had no problems helping us out. I had never been to Mexico before and so I needed help with arranging airport transportation and they did that for us at a far price.

There were 2 restaurants that we booked reservations for. We made one for the Italian one on Monday and had great service. The food was great, but I had the seafood risotto and I had GI issues for about 2 and 1/2 days. It kinda ruined the all inclusive-ness of all the trip, because I was constantly running to the bathroom, had no appetite, and only wanted to drink water and sprite instead of the pinas coladas I had been craving for weeks.

Limpieza, atención del personal, comida

No hay sombra en la playa, cucarachas, zonas como baños comunes y plafones sin mantenimiento, aun cuando pagas el 100 %de la tarifa , hay zonas exclusivas para socios como asoleaderos y restaurantes, no es correcto.

Food was good. Service was great. Guadalupe at the members area is awesome.

Needs to updating

La comida deliciosa! Tienen opciones gluten free y acordes a las necesidades particulares de cada quien. Super bien ubicado. Amplia gama de amenidades. El personal es muy amable

Pese a que llegamos más de dos horas tarde de la hora del check-in, la habitación no estaba lista todavía

Nice room, nice beach and pools. Decent kids club. There is food almost every hour of the day.

Food isn’t great. At the buffet is reasonable but not very good. At restaurants dishes very small and just ok mostly. One elevator for all (second doesn’t work)

Nuestra estancia en este hotel fue maravillosa de principio a fin. Las instalaciones son bonitas, limpias y muy bien cuidadas. El restaurante italiano fue nuestro favorito y nos encanto la sesion de fotos con Max en la piscina. Lo mejor de todo fue el increíble staff, siempre amable y atento. Queremos destacar a Mariana en recepción, Diana en el buffet, Jesus en el restaurante, Fernando en animación y Arturo que se encargo de nuestro equipaje, quienes hicieron nuestra experiencia aún más especial. Tambien queremos destacar que elegimos la excursión de snorkel y quedamos encantadas con la tripulación del barco, nos trataron genial y comimos super bien. Sin duda, recomendamos este hotel al 100% y volveríamos encantadas.

La comida es un aspecto a mejorar. Nos hubiera gustado más variedad y más opciones para veganos/vegetarianos. Recomendaríamos que lavaran los vasos de plástico de las bebidas en el lavavajillas.

Location, pools, roomy, relaxing, staff, facilities, value.

It seems they tried to put too many things on the buffet which made it a bit overwhelming. But it must be very difficult to cater to so many people.

Too loudy - not really for relaxing

Bad food

-Landscaping was PERFECT, whoever your landscaper and gardener are, please keep them! Flowers, grass, palm trees were beautiful. -Very quiet, relaxing atmosphere. -Pool activities and night shows. -Lounge area near the bar, very nice view.

-Staff was kind, but one person servicing a long line of customers made us wait up to 15 minutes for our drinks... Please improve the bar part (including pool), especially during peak hours. -Salespeople trying to sell the membership, they are a little too pushy. We just wanted to relax not hear a salespitch on our honeymoon. -There was only one elevator and it looked like it needed urgent maintenance. We even got stuck for a few seconds one day.

En General el hotel es muy bonito sus instalaciones muy limpias

El área de albercas

Big pool was great!

Cocktails were not good

En general todo. El gerente de animación y su equipo muy bien.

Solo un día no me dejaron shampoo

Great location, the staff was incredibly friendly and efficient, especially the bell hopper guys. quiet atmosphere, the pools are great! Fernando is the best, never a dull moment overall had a great experience.

My wifi wasn’t really working in my room. i wish they had more authentic Mexican food options and more kids options for food.

Great food, sea views, excellent service. A great way to relax.

Restaurant booking had a strange system but don't worry about that, there is plenty of variety.

Location was great. Walkable to town, on the beach. Wonderful sunrise!

You had to get up before sunrise to reserve a spot at the pool or you would not get one. If you’re a member, you get access to other areas that aren’t so crowded. Lots of reserved areas & seating for members, tough if you’re not a member. Food was just ok. Breakfast was good, lunch buffet was ok, dinner buffet was not great and the one restaurant we tried the food was not worth it, and if you’re not a member you get a different menu. We’re foodies, and were pretty disappointed. We ended up going to dinners in town. Overall, the staff was not very welcoming. Our expectations of general hospitality at an all-inclusive resort were not met. It seemed the first response to any of our questions was “no”. For example, we asked if we can bring our plates to the pool, the answer was “no”, yet other people were bringing their plates to the pool. So I guess you’re just supposed to do what you want and not ask, which doesn’t feel great.

Estaba todo muy bonito, los restaurantes muy buena variedad

El servicio del pool bar, y que nos pusieron una habitación con dos camas, cuando habia.os pedido una cama kingside

The pools are beautiful, and loved all the flowers and plants around the grounds. Staff were excellent. Breakfast was great, lots of fresh fruit, crepes and delicious chilaquiles. Nice and chill, not a party resort but lots of fun.

Aside from breakfast, the rest of the food throughout the resort was very mediocre. We stayed three nights and were only permitted one restaurant reservation, which was disappointing.

The pool is nice. The rooms were clean. The staff was friendly.

Outside of the specialty restaurants and the Friday night party, the food was very mediocre. It’s a pretty tired resort, and needs some freshening up. The air conditioner in our room was super loud. The towels are very old.

Las instalaciones

La comida puede mejorar

Limpio y cerca de la playa

Soy mexicana, hablo español y inglés, pero le dan más prioridad a los extranjeros. Está bien pero debe de ser la misma atención a todos los clientes.

The room was very spacious and well-lighted, as was the bathroom. Nice balcony. The large pool was magnificent. The grounds were well kept and well lighted. Located close enough to town to walk there.

Worst coffee we've ever tasted. Coffee was available at breakfast but not at lunch or dinner, something we've never encountered before in comparable lodging. Buffet food and drink were, as advertised, unlimited--quantity over quality. The cuisine at the Mexican and Italian dining halls was undistinguished. A strange experience once afternoon: A group of obese, inebriated guests in the pool by the bar, demanded that the D.J. play only what they kept shouting as "white music," i.e. Country-Western, to which they swayed in the water and sung along. The building we were in had two elevators. One was out of order the whole week we were there. The other broke down for a day, requiring guests to use the dimly lighted stairwell. One guest on our floor was in a wheelchair. There were wear-and-teat issues and a paucity of toiletries. Our impression is that the resort has some nice attractions but is under-capitalized. See burned pancakes photo below.

Ubicación

Mejorar los licores

Piscina y el personal muy amable

El buffet de desayuno un poco pobre de productos No habia leche caliente, solo habia pan molde, no habia ma tequilla con sal , ni mermeladas Ni para almuerzo y cena habia estacion de pastas Y la atencio. Del buffet muy mala la atencion Mucha diferencia entre gringos y latinos Nos atendieron pesimo.los garzones

Property was clean and well Maintained. They also had a String duo called Mire Strings one night and they were amazing. We loved going up into the sky Bar after dinner. We also like the Mexican Restaurant.

The food was terrible at the buffets and you couldn’t get a reservation online. Someone told me that they had to go to the front desk to get a reservation. We only got into the Mexican Restaurant. Also, some restaurants aren’t open everyday which also makes it hard to get a reservation because the hotel was packed. They also allow people to place towels on the pool lounges to reserve them. Every morning all the Lounges were taken and they wouldn’t show up till the afternoon.

Rooms were modern and well maintained Staff were very friendly and welcoming Reservation only restaurants had really good food

Members were prioritized and had exclusive use of some restaurants at certain times of the day, 1 of the 3 pools, 2 of the bars and the first choice of rooms. Buffet food was disappointing None of the ice machines in the buildings were working and a number of elevators were out of order Previous stay 11 months earlier was much better

La atención de todo el personal. Un gran agradecimiento al mesero Michelle Las instalaciones y limpieza excelente!!

Location, staff, pools, beach massages ⛱️ Live outdoor music was beautiful!! Mexican fiesta, show and outdoor dinner were very nice.

Light house and sushi restaurant, while good, were underwhelming. Too much loud boom boom music at times in pools, bars, and lobby show - especially considering the older age demographic. Loud karaoke is annoying. LET'S GIVE IT UP FOR RONALDOOOO!!! Facility showing some age and the birds!!!.

Las actividades, las amenidades de afuera (alberca, camastros) y la limpieza

La comida podría mejorar, también las bebidas; las sirven muy cargadas y no están ricas. Hay poco personal en el bar y meseros. No funcionaban los elevadores, la maquina de hielo y la maquina de helado

Breakfast service needed more people

The staff is almost uniformly cheerful, helpful, and friendly, especially the servers. Our maid, Carmen, was wonderful and quickly responded to our request for another blanket and more water. She is a gem. We loved seeing our dear friend, the pool/beach server, Luis, from years past. In the dining room Carlos and Martha were especially nice and attentive.

Oh, Lord, where to start? We had stayed at this facility for many years when it was still a Barcelo hotel. We were hopeful that the new ownership/renovation by Solaris would be a nice refresh for a place we loved. It was quite the opposite. Basic things, like 4 out of 7 elevators not working (and not a repairman in sight for an entire week!) My brother-in-law had stayed here back in June and said it was the same then. The jacuzzi had only 1 feeble working jet and was lukewarm. Broken lounge chairs, a bathroom door that didn't latch, a broken refrigerator in my sister's room, burnt out light bulbs, tattered, crumbly yoga mats and broken equipment in the gym, slow WiFi, and crumbling infrastructure like peeling paint, holes in the roof, rusty pipes, etc. just added to the feeling that any renovation was limited to new furniture and cosmetic changes. In fairness, the place is very clean, the pools are lovely, and it is a decent location, especially for walking into town to take advantage of restaurants and stores there. Perhaps one of the worst thing is the lengthy, unnecessarily complicated check-in process, when one is already tired and need of a rest. The emphasis is definitely on "excursions" and signing up to hear about time shares (Solaris's main priority, don't think otherwise!)

We were there Nov 27-Dec4-2025. Our original booking was forOct20-29 but we had cancelled through Booking.com and rebooked through WestJet. GR Solaris Lighthouse did not refund our booking for Oct 20-29, as we had requested. Very unhappy with non refund, even though we had rebooked for Nov 27-Dec 4, 2025.

I though that the multiple pool options were good. Breakfast was very good with several different stations/options. Staff was very helpful. Good wine!

More croissants at breakfast please

The staff here were sooo friendly! Everyone was very helpful. The resort is well maintained, very clean and overall it was a wonderful stay. We stayed 5 nights. Would absolutely stay again! Oh, and shoutout to Fernanda (Fer) she was amazing! We love you Fer!!

An extra light in the common area of the rooms, and a little update as the rooms are becoming outdated.

Grounds were beautiful, room clean, large, good water pressure and comfortable beds. It was also quiet.

Wifi kept dropping and shower had a slow drain.

Me encantó el servicio en recepción, en especial la señorita Mayerli de front. El detalle en mi habitación por mi cumpleaños, la cena en el Tavo delicioso ♥️.

El servicio de meseros en la alberca un poco rudo, y el servicio de Guest Service entró a mi habitación cuando yo estaba ahí, me la topé cuando abrió la puerta.

La buena onda de todos los chicos y chicas que siempre te reciben con una sonrisa

Poca variedad de frutas y que no tiene nada qué ver con el hotel son las playas muy bravas

The location, the beach is just there, beautiful. The room very spacious and clean

Small things, like the jacuzzi was not working, we went to play a ping pong game and they didn’t have any balls, one of the pool table was unplayable. Small things, but for a 5 stars complex not good enough.

The beach at the property is beautiful! The staff is really attentive and helpful. The food was also very good.

The property has not kept up on small maintenance details. It is really in need of some TLC.

Breakfast and the pools were fantastic. Entertainment was fun for what we chose to join, but did not strongly impact our opinion of the stay one way or another. The dancers' "Gatsby" show was really great. Sunrises were wonderful from our ocean-facing room. The cleaning staff was always on time and very thorough. The room amenities like included water bottles and other soft drinks was a nice touch. The all inclusive plan was well executed.

The rooms feel a bit old, in particular the bathrooms. Our toilet made a loud sound at the end of the filling cycle. We want to emphasize this had nothing to do with the cleaning staff - they were great.

The property has recently been starting renovations. I was fortunate that my room faced the ocean, was quiet, very clean and comfortable. The staff was very friendly, and helpful. The location and mature landscape will make this a stunning resort when renovations are complete.

Property was clean and comfortable and in a great location- rooms were really nice size with a table and a nice deck with a decent view. Water pressure in the shower was OK and never a problem with hot water. Pools were clean and the adult hot tub was a but could’ve been a little bit warmer. $4 Uber ride to San Jose Del Cabo - staff were all wonderful / polite and did all they could to please. La Froshetta Restaurant a 6 min walk was an excellent off grounds dining experience!

Drink quality unfortunately was very very poor - Pool Bar almost impossible to get a drink in under 10 min - bartenders don’t even attempt to make eye contact - tried 5 times to get a Salted Margarita - went 0 for 5 , they just don’t seem to care! Food was a 5 out of 10 - omelette station at breakfast was the best feature.

The location in town and on the beach

The elevators at the hotel were down the whole trip

El personal fue muy amable, las instalaciones son buenas en relación calidad - precio, la comida es buena y cada día anexan variedades exceptuando el área de las piscinas donde son únicamente snacks y la variedad es la misma, el uso de servicios de comida a la habitación también es muy buena, las habitaciones no son tan modernas pero son cómodas por lo que puede hacer áreas de oportunidad para mejorar pero cumple para permitir descansar. La realidad es que vale la pena hacer la compra del todo incluído.

Hay un aroma en el bar de la piscina que es fuerte aparentemente emitido de alcantarilla por lo que sería importante arreglarlo, la persona que atiende en Starbucks lo hace de mala gana y de forma grosera. La señal de internet es pésima es de las pocas cosas que definitivamente no me agradó. Y de igual modo, los restaurantes a reservación son buenos, en mi caso y el de mi acompañante fuimos al italiano y la comida vale la pena, sin embargo el servicios entre cada platillo es demasiado tardado (20-30 min) lo que le quita puntos a la experiencia.

Nice bed and bathroom nice pools, on the beachfront, nice food, nice staff, well organized, good enough entertainment

Sometimes the pool music (the base) was too much. We found quiet at the front of the hotel, but toddlers can’t swim in those pools and we have one. The noise from room to room travels a lot

Very good location and nice staffs. The three signature restaurants are good but you need make the appointment to get it.

The wifi is terrible. Poor connection and very slow. The worse internet that I ever had experience. The buffet needs more options and not enough options to attract the people. The signature restaurant need to make appointment but the app doesn’t work.

The location, the staff, especially the staff, the food on the buffet was fresh and varied.

Our rooms were not together until I paid for an upgrade. There were only two restaurants outside of the buffet to choose from, and we could only get in once as they were booked. The app to reserve did not work.

That it’s beachfront

Property is very open. There’s no proper gate in the front, that didn’t feel very safe.