Bahia Principe Grand Tulum - All Inclusive

The staff was very friendly.

Great service at all the bars and restaurants!

Good staff

We took a family vacation and stayed at this resort for seven days. We loved everything about it. We had so much fun, the food was amazing, so many options to choose from. The staff was amazing, they provided excellent service. The only part we didn’t like was all the mosquitoes. Other than that, it was perfect.

It was a nice all inclusive for what any all inclusive offers. Food decent. Getting a reservation for the specialty restaurants is difficult. They have good entertainment.

Was excellent service

Friendly staff, family friendly, beautiful resort!! We will be back again :)

Nowhere to go near by the property just the Hacienda. The shops there were lackluster. It felt that we will get scam at the Hacienda and it felt unsafe.

The place was awesome staff was amazing

Food really wasn’t that great

Love the staff!

Amazing food, waitres and check in personal

Overall this resort was great. Two things I didn’t like and wish it was different. One the staff making food and serving food should wear gloves all the time, they don’t. Second the king bed we had was 2 full size bed put together. I didn’t like it, was shifting all time separate sheets just not comfortable and very inconvenient.

I honestly would not recommend this resort after my experience. The food was awful from start to finish, both in taste and in variety. Nothing ever felt fresh or enjoyable, and by the end of the trip we dreaded going to eat. The service was no better. Staff were either unavailable or simply uninterested in helping, and every simple request turned into a problem. Sleeping was also uncomfortable because the fans in the room made a constant loud noise through the night. On top of that, the faucets leaked water all day long. It felt like nothing in the room was properly maintained, which made it hard to relax. When it came to dining, if you missed the main hours you were stuck. There is nothing open later at night and nowhere to grab even a small bite. Trying to make restaurant reservations was another nightmare. Everything was always booked and it was nearly impossible to secure a table without spending half your day checking for availability. The transportation around the resort was just as frustrating. The shuttle only comes every 15 to 20 minutes, and when it finally arrives it is already full. We spent way too much time just waiting around instead of enjoying our vacation. Room service was practically nonexistent. We requested it one night and nothing ever arrived. After waiting and realizing no one was coming, we had to walk down to the front desk just to complain. That is not the kind of service you expect at a resort that is supposed to make things easy for guests.

Unfortunately we were so excited for the food and we stayed for 7 days and were starving no authentic Mexican food nothing tasted good no music vibes they charged for shows im so disappointed only good thing is ppl cleaning out room we’re so nice

Have a great time there the staff service was great especially the lady in the buffet her name is Margariata she was amazing we liked her a lot she was very attentive to us.

The trolley drivers and waiters/waitress were really good and attentive. The rest of the staff was very rude. Such as the gift shop and the front desk staff. They were acting like they were doing me a favor. Even one of the managers told me they were doing me a favor by giving me two nights at the restaurant. You’re expected to eat at the buffet for breakfast, lunch and dinner. I would not recommend this hotel.

What an amazing 8 days in paradise. I can truly say this was an amazing hotel with amazing staff. Francisco, the waiter in the buffet made sure me and my family were taken care of. He was so thoughtful, caring, and respectful. This man truly made our meals special. There were not waits for the buffet. The food in the specialty restaurants were mediocre. The buffet was good. My son especially enjoyed the teens club. Big thank you to the staff there for caring and keeping an eye on him! To the Bahía principe team, thank you for an unforgettable vacation.

Very nice place to stay and has access to other property with all inclusive as well.

Awesome

Would rate the food a 4 for the buffet. The staff, grounds, facilities, and activities were great! I didn’t like that “I feel taken” feeling I had when the Amstar rep Igor write down the pricing on a piece of paper. It would have been better to have a legitimate pricing list. They are also only brokers, and not the tour company themselves. The sofa bed was very uncomfortable. We were very upset to have to tip to get seated at Don Pablo for the last seating, only to have them turn off the AC when we arrived so we were dripping with sweat throughout our meal and it was clear they were pushing us out, not enjoyable. Everything else was great, especially the Brazilian restaurant, service and sides were amazing and the tapioca pudding was the highlight of all the food we had for many in our party of 7.

Safety is my number one priority for myself and family.

The resort is huge, beautifully maintained, and full of wildlife like iguanas, raccoons, and butterflies — our kids loved spotting them. You can visit the sister hotel Coba by golf cart from the lobby. The kids’ pool area with slides and sprinklers was a big hit, and the water was refreshingly cool. We stayed in Villa 338, perfectly located near the main pool, lobby, and buffets. Rooms were spacious, but the double beds were too narrow for a family of four. Small updates like fixing the curtains, bathroom windows, and cracked sink would make a big difference. Housekeeping was excellent. Dining was our biggest frustration — most à la carte restaurants showed “fully booked” on the app, yet we often saw empty tables. You are only allowed to get four reservations per stay. the Mexican restaurant was outstanding, the Brazilian just okay. Buffet food was good, but the area sometimes felt understaffed. The beach had seaweed during our stay (not the hotel’s fault), but staff worked hard to clean it. We found swimmable spots near the sister hotel and enjoyed kayaking and paddle boarding. Entertainment was fun — we loved bingo and lotería. Note: the Mexican Fiesta and Origen shows cost extra. Beautiful grounds, great kids’ amenities, and friendly staff. With a better restaurant booking system and a few room upgrades, this could be a near-perfect Riviera Maya resort.

The property and grounds were well maintained and appealing. The pool area was clean and big. The restaurant and buffet had a good selection but can do with more options for vegetarians. The downside of buffet area was that there was cross contamination of meat cutlery with vegetarian cutlery and also the food labels were not informative or clear for a vegetarian. Staff in the kitchen were lacking in knowing if a dish was vegetarian or not. The room we had, had multiple issues such as leaking shower door which would flood the outside and room had smelly air con leaving the room smelling damp. Although notice is displayed regarding reserving sun beds, this was totally ignored and people reserved their beds at the crack of dawn. Organising excursions from the hotels partner company amstar was simple and they had plenty of options and activities to book. The market outside the hotel was a positive as didn’t have to travel far for souvenirs. The daily evening entertainment was good, however guests should not have to pay for entertainment at a “5 star hotel”.

Great all-inclusive experience at Bahía Príncipe in Tulum! The food was delicious with lots of variety, and the service, cleanliness, entertainment, and transportation were all top-notch. The room was a bit small for our family of four, but we managed just fine. Overall, we had a great stay and would definitely consider coming back!

Extellent 10/10

The check in process was super super super slow we arrived to the hotel and we waiting about 45 in a line to be check in, the people at the lobby take a very long time and is very slow. After they show you your room they tell you that there is transportation to get you around the hotel if your room is far, well that’s not true you can’t never find someone to bring you around you have to walk in the super bright sun and heat, that’s was very inconvenient. Also the pool bar closes at 5:45 and it doesn’t matter if the pool is busy they just closed it and the only bar open near a pool is a small one with huge lines, another inconvenience. Overall I don’t think I’ll come back to this hotel! I expected more but i didn’t get it and it was very disappointing.

Friendly staff enjoyed our stay here!

Dining options during our stay were severely lacking. My family and I were limited to dinner at only two restaurants: the Mexican and Brazilian. The absence of Italian and Japanese options is misleading and a form of false advertising. Most other restaurants were fully booked, and we were unable to secure accommodations elsewhere. The venue was overcrowded and understaffed, which resulted in inadequate attention and hospitality. While cleanliness was commendable and the buffet was acceptable, the entertainment was merely average, and there was no nightclub available for guests. Overall, the experience was disappointing. However, a few staff members, notably Saul and Ana in the dining area, provided excellent service, making our visit somewhat more enjoyable. Additionally, I had a couples massage with Karen and Analy, who provided outstanding service. In terms of improvement, the pool bar had only one staff member managing drink orders, which felt inadequate given the large crowd. While he excelled in his role, having more staff would significantly bolster efficiency. Adding some entertainment while serving drinks could elevate the overall atmosphere, making it an even more enjoyable experience for guests.

The food quality was pretty low. It was like mall food. Food variety was pretty limited. Any indoor areas were so warm i couldnt even enjoy food much. Facilities are quite limited as well. I wont go back and wont recommend to anyone

The food was not up to par, the rooms were filled with ants and the ceiling fell as I was taking a shower in the bathroom . Overall experience was 3 stars not much accommodations for my room issue .

The room was amazing (two bedroom and two bathrooms), the pools were great, the staff was friendly and helpful, and the kids club was amazing! I would definitely return!

This was a relaxing vacation and the stay was wonderful! We especially enjoyed the pools, kids club, and our room with two bathrooms and two bedrooms. The staff was friendly and always helpful. I would definitely come back!

The buildings are dirty and need improvement—poor customer service. 1 of 5 stars

The property was great but only one bar tender in a packed pool bar seems under staffed buffet was also under staffed

Good

Excellent hotel , Greta staff

I think it should be posted somewhere that the pool closes at 7pm that’s very early. It really caters to the children but if you didn’t bring kids I wouldn’t recommend staying here. The food at the buffet was cold often and to get a nice sit down meal you need to make reservations way in advance.

This was the worst experience that I ever had, I would not recommend this

The food at the buffet was mediocre. The “better” restaurants required a reservation but were all “booked” unless you pay an extra fee. When I checked in I was given a room with a broken door and a lock that didn’t work. I had to speak to the staff 3 times to try to fix the issue which was not adequately fixed I was then changed to a room that was not comparable. My original room had a jacuzzi tub. The new room was basic with just a shower and it smelled funny. They didn’t even offer me anything to make up for the inconvenience. I wouldn’t recommend and I wouldn’t go back.

The staff are really nice and make sure to make you feel like your living your best vacation

AC barely worked in the room which was a huge minus. Additionally, we had access to other Bahia principe resorts in the same area which we were never made aware off. Resort also over charges by a ton for any excursion. I would deff recommend for all to pay for a taxi and go out and about on your own. For instance, I was being charged $169 per person for a group of 7 and the actual business while getting their via a taxi only charges $12

Amazing experience!! Will Recommend 100 percent. Excellent resort!!

The property did everything they could but the seaweed prevented us from swimming or going to the beach. The humidity was horrible. We sweated thru all of our clothes. No elevators. We had to walk a lot and far sometimes. The resort is huge. Amazingly staff. Very friendly & professional. We felt very well taken care of. I would definitely come back. The transportation guys could be nicer & more patient. We felted rushed & overcharged a few times. But overall such an amazing resort.

The room I booked had partial ocean view and I was eligible for a room upgrade, which I got but the new room had no ocean view at all. They just upgraded from 2 queen beds to 1 king bed room, which at the time of booking were of the same price. Their transportation service is terrible. Takes forever to get to room from the lobby specially in the hot and humid weather. It was also almost impossible to reserve seats at any of the restaurants, specially with a family as they had limited seats. They mentioned 3 food stations available but only "The Truck" was open.

Deff would come again

Definitely coming back, everything was great, especially the service. Food was good and amenities are great. Lots of pools and they have 2 small water parks for kids which was awesome since I traveled with kids. Right outside the resort they had an OXXO which was very convenient and cheap for everything. Good shows and entertainment was pretty good.

First time stay. 4 nights. Nice area and resort. Nice wildlife. Staff were professional. Overall good. Dining in Buffet was good - food options were generally good. Don't come to this resort expecting higher quality with a range of food options. Its overall good rating.

I liked the pools, but need more rum in the drinks

It’s not all-inclusive. Food is only available at the buffet & The “Truck” daily. We can only eat at the restaurant 2 time during our 5 night stay according to their policy. Must pay for the kids to play the arcade.

My husband have stayed here alone before and truly enjoyed it. This time we decided to take the kids and they had a blast. They loved the kids area. The staff is very attentive and the area is very clean.

Absolutely amazing week with the family. Kids loved the multiple pool options. Water was nice and refreshing. Food options were great. Even when the restaurants were booked the front desk made sure to get us into some dining and advise on how to book future dining. Wonderful resort!

The hotel was well kept with nice landscaping and rooms. The hacienda and shops were nice. The resort lacks cabanas or daybeds. I also did not like the limited dinner options and the buffet was subpar. The alcohol is mediocre with better choices being a la carte. I am also use to all shows being free at an all inclusive and this wasn’t the case.

No good service

Great place always. We always end up returning for their facilities, food and great service

The native animals experience was unique. However, the alcohol drinks were poorly made. You can taste artificial sweeteners that altered the taste.

Property was beautiful. Rooms outdated and musty. Did not like that the air and electric turns off when you leave the room. Makes for a very unpleasant return

The room was very nasty, the floors, the shower just everything. The room never got cold from the A/C being on. There were spiders and bugs all in the room. Also there were a lot of animals walking around including raccoons that people should be warned about.

The resort was perfect. The food was fabulous. The staff were wonderful.

Great family resort! Customer service was very good

We stayed here late June to early July. This place is health hazard, from food to pools and amenities. Mold in the rooms, buffed food not cooked through, dirty pools, most of the restaurants at the property are closed. For the entire duration of our stay we had to eat at the buffet for breakfast and dinner. This place is infested with lemurs. Those creatures are everywhere, by the pool by the food and restaurant at the grounds. I was honestly concerned about my families health . If you want to have a memorable vacation don't go there, you will not get it there. Save your money. Shame on Expedia for giving this ghetto 8.4 score, you are supposed to be a trusted source, but the information you provide your clients with is outdated, inaccurate and misleading.

Excellent

Súper friendly and helpful staff, fun entertainment group and great activities.

The property offers a good place for relaxation. The team members are very nice, I would say they may benefit from being a bit more flexible at times. But, the severs at the buffet were awesome. I liked the rooms, the pool, the entertainment. I would recommend adding more food stations, like a pastry place, sometimes it felt that there was not enough choices if it was not lunch or dinner at the buffet. Great hotel overall.

Excellent and very friendly stuffs. Indian food option was best and very good food.

I would never go back to this hotel. The place is old, room doors are broken, there are bugs in the rooms, beds are very uncomfortable and old same with room furniture. You can’t schedule a group reservation for Ala carte restaurant. Food is not good it has no flavor and it is always the same menu, desserts are bad. Not worth it to stay there.

Property was wonderful with amazing and attentive staff!

I had an absolutely great time at Bahia Principe Grand Tulum. The staff were very helpful, the buffet always had a wide variety of options whether it be breakfast, lunch, or dinner, and there were numerous activities to do. The resort also has a few a la carte restaurants that you can make reservations for that are included in the price. I would recommend doing this as soon as possible because they book extremely fast. The pool was also very nice, well maintained, and had a swim up bar. My room was also very clean and the house keeping staff did a very good job of cleaning it daily, although two of my outlets didn't work which I did report to the front desk. A couple of minor critiques that I do have is that the bars could use a little more coverage so that people aren't waiting too long for a drink. Also, I think it would be nice if there were a night club on the resort like some of the other Bahia Principe locations for the young adult crowd. The nightly entrainment usually ends around 9:45-10 o'clock and it would be nice if there were something to do for folks who don't want to turn in so early. Overall, I definitely enjoyed my stay and would recommend this resort if you're looking to vacation in Tulum.

Wonderful stay! Wonderful people! Excellent entertainment! 10/10

Not impressed with property amenities. Food sucked and bars and pool close early

I loved the nature and all the animals all over the hotel.

Always fun and relaxing.

Awesome services and great place with kids. Entertainment team (Citlali) was awesome throughout the day. Wonderful experience all together. Their reserved ala carte is very tough to find reservation and needs advance planning. I was provided with wrong reservation code which did not allow me to check in on time and by the time all reservations were booked. We tried couple of their ala carte restaurants but they are all not authentic. Food quality especially at Portofino is not even edible (speaking as vegetarian) wasted my time / energy and cost of servicing our show at Tulum resort. I am wring my experience while I have my stay continued but I expected better food / service / quality of the rooms (even when I was provided upgrade). If you come in summer time, Sargasso is notorious and beaches are pretty much useless. Bed in rooms are very hard and by the sixth night i woke up in back pain. Overall location from Tulum airport and other things to do is convenient.

The property is very nice, the activities for the kids are great. The only problem, and what was very frustrating for us, is the beach. Really very bad, and when you talk about vacations, of course it’s about the beach; we couldn’t swim, and this changed our opinion of the property. They should look for alternatives to clean a part so it can be enjoyed.

loved the staff

Great first experience at an all inclusive

Loved the property and staff. It was beautiful

Only a very few employees are friendly! They also wants to sell you their membership kind of plushie.

Perfect Family Getaway! We had an amazing experience at this resort—perfect for families with young kids. The kids absolutely loved the pools, splash pads, and play areas, which quickly became the highlight of the trip for them. Everything we needed was conveniently nearby—food, snacks, drinks, and beach access were all right next to the kids’ area, which made our stay incredibly easy and enjoyable. The staff was outstanding—always attentive and quick to respond to any requests. Highly recommend for a stress-free and fun family vacation

Very disappointed. This was our 3rd trip to Mexico, but the first where there was a clear language barrier. Transportation to the hotel was not clear although booked. They also tried to take us to the wrong hotel. There was Mold in the fold out bed. Our coffee machine did not work. You could not go swimming on the beach due to seaweed. I could not make reservations for Al la carte dinners ahead of time as the app says and then reservations were so limited we were eating at 9pm. There was a stomach bug or food poisoning happening as the pharmacy list for meds was long. There was no room service. I’ve never been to an all inclusive where there wasn’t room service and the whole hotel wasn’t all inclusive. Certain shows, drinks cost more money. We tried to rectify everything, but most of the staff did not speak English. The food at the buffet was mediocre. The best thing we ate all week was the Hindu food. We had a romantic dinner with lobster and it was so overcooked it was crunchy. Everywhere we went we were asked if it was a special occasion to which we said yes our 10 year anniversary. We saw banners on doors for Anniversaries, weddings, etc. ours had nothing. Which was the least of our concerns, considering. They hit you with a preservation tax upon arrival. So there were unexpected fees incurred. Our stay included 1 hour of an activity but, again, we could not find someone who spoke enough English to direct us, so that didn’t happen. Our room did have a great view!

Just like every trip/resort there are pros and cons. Some of the pros were that it is family friendly, there are plenty of pools and food is available almost all day and night. Some of the cons were the rooms smelt dingy and were so humid that all our clothes were damp. Also even though food was available throughout the day/evening it was repetitive and booking the a la carts was nearly impossible. I think if we were able to experience those I would feel differently. The other con was the amount of things/activities that cost extra. The arcade in the main lobby was even extra. The resort is great for young children and adults but not much for teens. We were a group of 12 and had a great time!

Unfortunately I will not return to this resort. Some staff members were awesome but some not so much , very limited dining and barely any restaurant reservations spots . Buffet food was not very good. Spa was not as nice this place needs some attention specially the spa jacuzzi

Our room was clean and spacious. Enjoyed the only restaurant that we were able to book (Brazilian steak house). Cons: restaurant booking on the app was disappoint as everything was full and left with only one option. Lack of dinner options if your unable to book a reservation. Snacks bars were ok but food items were repetitive.

The stay was overall great. However, my wife did come down with a bad case of food poisoning. I bought some medicine from the on-site pharmacy and the desk called our room several hours later to see if we were ok and needed anything. Otherwise, the food was great, it was very family friendly (lots of kids), coatis and iguanas all over the grounds, and the hotel was beautiful and relatively peaceful.

I stayed at the Coba section of your resort last year and had a wonderful experience, both in terms of service and the overall environment. Based on that positive impression, I decided to return this year—this time choosing the Tulum section—and brought along friends and family. Unfortunately, I regret this decision, as the quality of service has declined significantly. During dinner, no staff approached us to offer drinks, and overall service was minimal. The dining area was extremely noisy and overcrowded, which made the experience unpleasant. Additionally, the quality of the food was very disappointing—I found it difficult to enjoy any of the meals and ended up leaving the resort on most days to dine elsewhere. I was also hoping to try the complimentary specialty restaurants; however, they were fully booked throughout our stay, and I was unable to make a reservation

I stayed at the Coba section of your resort last year and had a wonderful experience, both in terms of service and the overall environment. Based on that positive impression, I decided to return this year—this time choosing the Tulum section—and brought along friends and family. Unfortunately, I regret this decision, as the quality of service has declined significantly. During dinner, no staff approached us to offer drinks, and overall service was minimal. The dining area was extremely noisy and overcrowded, which made the experience unpleasant. Additionally, the quality of the food was very disappointing—I found it difficult to enjoy any of the meals and ended up leaving the resort on most days to dine elsewhere. I was also hoping to try the complimentary specialty restaurants; however, they were fully booked throughout our stay, and I was unable to make a reservation.

Food options were good

Bahia Principe is always my go to.

Great vibes, people were awesome! What i did like was all the seaweed on the beach and old amenities in the room. Not a dealbreaker.

We werent able to utilize most of the restaurants while we were there, which was unfortunate. There was a fire in another hotel and all the restaurants were booked solid. Got tired of the buffet food.

Great overall. Clean modern rooms, good service.

Everyone was really friendly great food options I would definitely go back

It was great and the kids loved it

the staff is wonderful

The facilities were always very clean which I appreciated. The restaurant dinners that required reservations were also delicious. However, the food at the main dining room was sometimes barely edible. The entire resort was extremely hot, even with the air conditioning blasting as much as possible.

Snack bars could have had more help to better serve guests, especially by the msin pool.

Evening a la carte dining was good, quality of rooms seemed basic compared to a few years ago. Assistance provided by Pablo in the Tulum Privilige Lounge was excellent in sorting out any issues that we had.

I booked this resort for my wife and I's honeymoon. We were there for 10 days. The first day we arrived, we were taken to our room. The room was very humid and smelled like mold. The floors were sticky, and the bed sheets were wet. My wife called the front office, and they told her that they could send someone to refresh the room. That's when I got on the phone and told them we would prefer being moved to a different room. They agreed and we started heading back. On our way back to the lobby, no one picked us up. We had to walk with our luggage in the heat. Keep in mind we were both very tired and my wife's feet were very swollen. (Our wedding was the previous day). They did accommodate us in a new room to our liking. Fast forward to a couple of days later, we had a reservation at The Gran Tortuga. The food tasted good, but that night my wife and I got food poisoning. We both had diarrhea, stomach cramps, gas, and body aches. These symptoms persisted for 2-3 days. I called the lobby, and they brought us a plate of fruit. They did not offer any kind of over-the-counter medication. I had to go to the lobby shop myself and buy some Pepto Bismol. After that, the lobby employees contacted me because they keep track of the medicine sold at the shop. This was about 2 days after we had gotten sick. We met guest services, and they asked if we were okay or needed medical assistance. By this time, we were already feeling better, so there was no need. They did not offer any compensation.

LIKE

Beautiful, well maintained property We were not hassled to buy a time share or property at the hotel Made our stay much more enjoyable!