The Sens Riviera by Oasis

Trés bel hotel avec une jolie plage et belle piscine. Il est important d'etre véhiculé si non vous ne pourriez sortir de l'hotel

Comment un aussi bel hotel puisse offrir un aussi mauvais service ? Dés la réception, nous pouvons noté un manque de sympathie et d'acceuil de la part des réceptionnistes. La nourriture n'est pas du tout à la hauteur, aussi bien en terme d'ingrédient que de diversité. Pas de changement de plats dans le buffet & l'ambiance dans les restaurants comme l'italien est très lourde avec un service médiocre et d'ailleurs le restaurant n'ouvre pas tous les jours. Pour finir le jour du départ, meme le voiturier s'est mal comporté. nous avons du prendre 30 minutes de notre temps pour se plaindre à son manager. En somme Rien à voir avec le service que nous avons pu avoir à Cancun ou Playa del carmen.

Pontos Positivos Localização (dentro do conceito de resort) A localização é excelente para quem pretende usufruir do ambiente do hotel. A praia em frente destaca-se pela presença de corais, rochas e uma grande diversidade de peixes, sendo ideal para a prática de snorkeling ligeiro (iniciantes e intermédios). Instalações As instalações são, no geral, bastante recentes, modernas e bem cuidadas. Tudo se apresenta limpo e funcional. Existe acesso a áreas mais antigas, embora não tenha sido a minha experiência direta. Quartos Quarto confortável, moderno, limpo e com boa climatização, proporcionando uma estadia agradável. Comida (Buffet) Boa variedade de opções no buffet, permitindo escolhas diversificadas ao longo da estadia. Horários de restauração Ponto bastante positivo: horários alargados dos restaurantes, oferecendo flexibilidade e conveniência. Atividades Bom planeamento das atividades diárias, com opções organizadas e regulares para entretenimento dos hóspedes. Serviço de massagens Excelente experiência. A possibilidade de realizar massagens junto ao mar, ao som das ondas, torna o momento particularmente relaxante e diferenciador.

Pontos Negativos Areal da praia O areal é bastante pequeno, o que pode limitar o conforto e a disponibilidade de espaço, especialmente em períodos de maior ocupação. Espaços desportivos Existe um campo de voleibol, mas o espaço envolvente é reduzido, não permitindo grande diversidade de atividades adicionais. Espetáculos noturnos Este é claramente um dos pontos mais fracos do hotel. A qualidade dos espetáculos deixa a desejar e poderia ser significativamente melhorada. Comida – ponto específico Apesar da variedade geral ser boa, é difícil compreender a ausência de frutas locais como manga, especialmente num país onde este produto é abundante, de elevada qualidade e acessível. Este detalhe impacta negativamente a perceção da autenticidade da oferta. Reserva de espreguiçadeiras Problema recorrente: hóspedes reservam espreguiçadeiras muito cedo (por volta das 7h da manhã) com toalhas, sem as utilizarem durante horas, por vezes apenas aparecendo depois do almoço. Isto reduz significativamente a disponibilidade para outros hóspedes. Sugestão de melhoria: Implementar um sistema de controlo, como por exemplo: Proibir a reserva antes de determinada hora Remoção de toalhas antes da “abertura oficial” da área Monitorização regular pelos funcionários, com marcação das cadeiras ocupadas e libertação das que permanecem sem utilização após determinado período

- Emplacement avec vue sur la mer - service du personnel - piscine avec vue sur la mer - calme

- la gestion de la fuite d eau de la chambre : la réception nous a proposé une autre chambre avec 1 sofa pour notre fille de 16 ans ! Le lendemain changement de chambre avec la demande de remplir un document pour ne pas demander de réparation ! Moment très désagréable à la réception : aucun geste commercial - la gestion des différents restaurants : faire attendre à l entrée prétextant que c est complet alors qu il y a des tables vides !

Pretty nice, definitely not a 5 star but a good choice for a family. If you like a night life skip it. If you want a quite hotel take it.

Everything fine the special resturant could be for families not only for adults

Staffs are friendly. Very good food options. Nice views and lots of amenities.

The last night there were some electrical problems and the A/C don’t work properly

Very nice hotel

Good food

The hotel never responds our requests, they havent sent the tax bill yet

need to remodel better food

The room was far away from entrance. It was a challenge and time consuming to reach it during a day

Goid hotels..nice people wirking there..NO ELEVATORS ..and walking a lit to go.outside the room ..same to.pick up towels for used on the beach or swi.mi g pool is only 1 pkace to far

Dining could be better. Choices are minimal and not too good.

The Sens at grand oasis Tulum is not it! As soon as you walk in it is dark and gloom / not in a sexy or romantic way. Reception was very blah and not welcoming, just a I'm doing my job vibe. I get to the room and it was dated, in disrepair and dirty. I had an ocean view and could barely look through window cause of all the dirty. Food was not great at all. Only perk was that buffet was 24/7 which was cool for snacks. No entertainment at all within the hotel. Do not be fooled by pictures. They have a lot of work to do if they want to keep up.

Nos gustó muchísimo,

So far so good..Considering price as compared to other beachfront/ocean properties quite reasonable for services offered including restaurants pools, etc. Property needs some updating overall and addition of services and some standard amenities. Restroom additions closer to pool areas and beach areas would be helpful. Roving drink servers for pool bars & towels at each pool location would make life more pleasurable and convenient for guests. All in all we enjoyed stay and happy with our choice.

The room smelled like dirty water and sewer And 1600 for a room one bed is way too much

Great service

I had a front beach room!! WoW what a view! And lots restaurants!!

Weather was perfect second week of March. Pool time and friendly Canadian guests made the time go by quickly. Restaurants were varied and quite good (with the exception of the snack bar in the swim up bar pool area...service for the grill is super slow and the burgers are nasty). No one in my party of six got sick. Beds were very comfy. A/C was cold. Beach sand is white, soft and clean. Tropical fish (incl stingrays) are visible 3+ feet from shore (by the moored boats). Bring snorkeling equipment as the on-resort stores are very over-priced. .

Poorly managed resort in need of upkeep. Our rooms were just so so. Pulled the plug on the bathtub and the water came up through the drain and flooded the room and bath water pooled into the hallway. Bathroom pipes were "singing" quite loudly until the toilet was flushed. Obviously some plumbing issues. Late night partiers interrupted our sleep at 2 and 3 am, 2 nights out of 6. Travelling with children, we went to the lobby at 2:30 am to complain. Nobody at the desk. Phone was ringing...so WE answered it. Guest calling to ask for Security to shut the party down. I requested adjoining rooms and was told that was an extra charge. Then I learned there are no adjoining rooms. There is also an extra charge upon registering for environmental and state taxes. Beach was small and full of sargassum upon arrival due to windy conditions. Staff cleared it on day 3 yet the dead fish smell lingered on. This is not a reflection on the part of the resort...just be aware that this naturally occurring phenomenon may occur and could impact your holiday dream of the perfect beach scene. BTW..the covered cabanas on the beach are available for an additional fee. The town of Akumal is a short bus trip away. Do not get scammed into fast-talking salesmen from the Dive Shop for swimming with turtles. Do your research before accepting any over-priced touristy excursions. Entertainment was held nightly at 9 pm in a small indoor theatre. Two karaoke nights out of 6. One movie night. Minimal budget I guess. Front desk staff need to be able to understand and speak English to properly address guests' concerns. Senior citizens' needs were not considered in room allocation. There are a lot of stairs (most without hand rails) and a long maze of hallways to walk in the second story of the "brown" building. Rooms 2324 and 2325. The main buffet accessed from the lobby involves climbing a large double stairwell.

If you book Siaan Kaan Master suite you most likely will not get a room even close to what the pictures show. After 3 nights we were finally given the correct room. The rooms they show in the pictures are very nice. The other rooms are very bad, need serious updating and are not clean.

Cleanliness needs to be addressed in the rooms.

The beach is beautiful, especially at sun rise time. Water is warm. Sand is very fine.

The hotel is nice, the water is beautiful, but VERY rocky. The beach has eroded and doesn't look like it does in the pictures. Location is amazing but it needs updates & upgrades. Loved that our room was able to open up right to the water, but the room itself is not the greatest. We couldn't see much past a giant ATV parked right outside our window the entire time. It rained and our room (despite being on the first floor) had a bad leak all night. Had to set up a garbage can to catch the water. Despite that, most of the staff was great and attentive. The food, although limited was decent. Booked a spa massage and had to PHYSICALLY STOP THE MASSEUSE from excessive touch in areas he knew full well were pushing boundaries. This after a verbal warning. The pool is FREEZING. The pool bar wasn't always open or staffed.

Nice location. Very friendly staff.

The room we booked was not the room we were given. The picture of the Kian Master Suite with cabana as shown on Expedia and on the Sens Tulum site does not exist at this property. The staff at the check in are aware of the “problems “ and just push every one through the process and keep things moving. Sales for the Vacation Club and the 90 minute presentation are very aggressive. The food was very good and servers were pleasant. Overall a very stressful, disappointing experience.

Great

The staff members were overall amazing, and went above and beyond to accommodate us during our stay! Daniel, Sibely and Gabi offered many exciting activities during the days, and there were several dining options. Bartenders were a lot of fun, and we had a great time :)

Dirty

Property is in need of structural maintenance

The property need some definite upgrades. I requested a accessible room. I was clearly using a walker and we put at the far end of the hotel. Food was excellent. Pools were not heated.

Good deal for the money

Noeli at the coffee shop was so friendly and efficient. Enjoyed seeing her each morning.

The beach and view was definitely a highlight of this hotel! I do wish the shower and balcony/pool area were cleaned a bit better. But all in all we loved our stay here! The staff was quick, helpful and very friendly!

If you’d like a true Mexican experience including kidnapping extortion and just horrible customer service this is the place for you. They do t let you leave the property. They tell you one price and charge you double. They don’t have the rooms you booked available and they will yes you to death. Good luck oh and don’t forget to get hit by the golf carts

The rooms were dirty. There was a lot of complaints all around. No first aid kits available

We had a wonderful stay here!

We were there in Dec 2024, to be honest love the enviroment very calm, but the Rooms need attention, need to be updated in Pictures on web site they look so nice and high in but not what you realy see as you arrive not worth the pay and the stay. As well you cant leave the Resort with out being Questioned were are you going they think you are going to do an Invite Invitation to another Hotel to explore and they question you "But Why " ? you are there to Travel EXPLORE not to be help Hosige and be Questioned why are you leaving there Resort it can even be you going to Booking you did for an Event and you will still be Questioned . To be Honest I will never stay here any more !!!!!!!!!!!!!!!!!!!!!

We booked the nicest room they offered and were expecting what was pictured but were very disappointed. We should have believed the reviews. We don't normally write bad reviews but thought we should help inform other travelers so maybe they will not get disappointed like us. It was definitely a bad way to start our vacation. Another couple were having the same issue at the same time as us. The Sian Kaan area is supposed to be VIP treatment but was anything but. My wife likes a drink with milk or cream in it but the bartender said they didn't have any so pick something else. My wife had to go to another bar to get a container of milk and bring it to the bartender. They ran out of Kahlua liqueur (which is my wifes favorite drink and made in Mexico) They did not get another bottle of Kahlua while we were there (we went to Tulum and bought 1L for 200 pesos). ALL of the pools were very cold and we only spent about 15 minutes in them total over a week. Most of the pools are in poor condition with tiles or cement finish falling off. 'Adult' pool in is a main pathway and only has 8 loungers. There is virtually no beach left in front of this hotel (hotel pictures are from many years ago), you have to walk over to the next hotel. They must tell all the employees to say 'pleasure' after you thank them but you can easily tell they are only doing it because they have to, there were only a few employees who smiled. This is so different from what we normally experience in Mexico.

We booked saan kan mastersuite thru expedia when we checked in they stated they were remodeling and we couldnt get that room. Which was a lie found out the day of our check in the rooms were over sold and some people got those rooms. We got a lower category room jr suite that was super outdated but the biggesr issue it was dirty the bathroom and shower walls were dirty and were not cleaned in the 5 nights we were there. The the door to outside deck was broke, the bathroom glass door didnt work there were blood stain on the bed sheet and ball of tape inside the duvet. The rugs had white powder on them they were dirty. We never got shampoo cond body wash refills till the 4th night when we had to ask for them at front desk. Those were all the issues with the oudated room. The food at restaurants were horrible drinks were watered down. The hotel had leaks the restaurants had towels on window seals due to leaking. Overall the hotel it self and restaurants were horrible I would not stay here ever again. The only positive thing this hotel has was the beach and some staff. I would like to recognize Lilian at concierge for trying to be helpful and was nice. The person who checked us in was rude and tried shut my husband up when we vocalized that we were upset that we got a lower room catergory then what we paid for. Which is theonly reason why we chose this hotel. Due to rooftop room

After 3 consecutive days of going to the front desk and telling them my wifi wasn’t working and then being told “it must be your phone” even though it worked throughout the rest of the resort restaurant, in the water etc. I stopped going to them knowing I was pretty much going to be ignored. Try going 5 + days plus in todays world in a foreign country without service. Having to get up and talk out on the outskirts, no privacy etc.patio had slacks that was about to collapse when you walk on them very unstable. The reason for atleast 3 stars Miramar and Miramar terrazzo… food and service was excellent.. the only restaurant I would eat from . Buffett was hit or miss.. so last few days was Miramar no matter how long the wait was…more kid friendly than adult friendly unless you drink like a fish, no other real activities besides in the pool or the water. Nice views though, enjoyed the hammock. In all besides front desk and some updates needed on room etc it was ok.

Great staff. Wonderful drinks (best out of all my Mexico trips!) loved being able to see fish right in the ocean at the beach. Though it is a smaller resort. Buildings are worn out a fair bit. That was the biggest downside for me.

Wonderful resort, friendly staff. Fantastic coastline and Akumal trail. Thank you so much for the great vacation!

Property condition & facilities are average. But Staff & Service are excellent. I would recommend. Visited 6-9 december 2024

I don't normally leave reviews, but this property was one of the worst places I have ever stayed. We ordered a king ocean view suite, there was no view and they had two double beds pushed together they were different heights and made up separately! My coffee maker never worked, even after multiple requests to get a new one. Our shower leaked tons of water into the room, causing us to use towels to mop up our bathroom daily. The ceiling leaked in our bathroom as well as right outside our room, causing the room to smell horrible the entire time. The ONE outlet we had in our bathroom area did not work, this was brought up multiple times with no response or fix. They do not offer airport transportation to or from Tulum. The food options were very limited and the staff had very little knowledge of WHAT they were serving us. I would also like to note that they water down their draft beers and cocktails! This resort was not what we expected, they missed the mark by a long shot, I only wish I could get my time back.

The staff was very good

Room service is the worst. They won’t even answer the phone. The shower leaks.

Outside of the lobby smells bad, the showers flood, the food is awful and room service barely answers the phone. Transportation in Tulum is awful period. We went to and from the airport and ton2 excursions and spent over $600 and our credit card info was stolen so beware!!!

El servicio:algunos buenos y otros aburridos, Lucia se esfuerza mucho para dar un buen servicio, pero el hotel tenía un desagua al mar que olía horrible pasando a la playa! Observamos eso pero ellos no están actuando correctamente! Los trabajadores trabajan sobre horas por falta de personal. La habitación tenía falta de mantenimiento, muchas cosas no estaban funcionando,la ducha mala. Estuvimos 11 días y la playa tiene muchas rocas para entrar al mar, y el agua se veía turbia. La comida no se sentía fresco, y siempre lo mismo. Tienen que mejorar en la atención y demás.

The property staff was rude.. I felt very unwelcome and the stares I received made me feel so uneasy.. I would have ask for a refund but all other hotels were booked. Very unsatisfied.

Everything good, but the beaches have rocks

If I could give 0 stars to the service, would be me being nice. Horrible staff. I've been calling to ask for a refund but keep getting the runaround. I checked in on Friday and I was gone by Friday night. They claim I was never there and they keep questioning me like I am crazy about being there. Even though I spoke to Joanna, who claimed to be the manager, and have video proof of speaking to her about getting the refund, they claim they have no Joanna that works there and my reservation is nowhere to be found. A group of friends and I went to celebrate a bachelorette party and came to find out we were at a retirement home. Pool closed at 8 and the adult pool at 6. The only bar that was supposed to be open until 11 was done by 8. Nobody was serving and nobody was around the bar. So much for paying for all inclusive. They had the mini bar closed in the room and we had to wait 40 minutes for them to come and unlock it. The restaurant we ate at was good but the service was trash. The waitress was extremely rude. We got attacked by raccoons that hung around the pool. The showers in the rooms felt like swimming pools because the water wouldn't drain. I would NOT recommend staying here.

Amazing resort!! Great service !! The staff is wonderful!!!

Stay was pretty good but two days in row we had room with out air conditioning and everything else was good but things was quiet good they didn’t have many options for food

We had a bumpy start to our stay but ended on a high note! Bartenter Fernando is the best!!!

Staff is not nice

👌

The ceilings in our room, main hallway and dining facilities were leaking. The power went out for about 30min our last day. The bathtub needed to be reglazed and the shower recaulked and the in room furniture was permanently stained. The sheets/towels had stains even though they were clean. We liked the adults only pool, painting and bracelet making activities along with the kayaks and paddle boards. The drinks were ok as was the food. The staff were all piloted but seemed a bit unstaffed. Hotel was under a major renovation with parts closed and the kids club and spa relocated. The mariachi band at the Mexican restaurant was great and the kareoke at the coffee bar was fun along with excellent espressos.

Nothing like a picture Property is falling apart Not enough food options Staff is not friendly Checking in to long and rooms are not ready

Property is perfect for families, staff is very friendly. Food was ok, was expecting it to be a lot better.

Atrocious!!! Before Hurricane Beryl, the staff did nothing to inform travelers that transport would cease two days before landfall. No information nor warnings were given to guests!! Worst guest service!!! NEVER STAYING HERE AGAIN!!!

this is a new resort beautiful & big we was treated so nice. all the staffs were friendly kind & outgoing people i didn’t want to leave 😢 . & while we was there we was told they’re building a club at the resort so i can’t wait to come back

The staff were amazing, the food and drinks were excellent. The shower in the room was horror movie scary. I did let the hotel know via survey, but they got back to me exactly when I checked out. The water wouldn’t even switch from faucet to shower. The toilet was rusty and old, the grout was moldy and dirty. The room was spacious. The pools were dirty. The beach had trash in the sand just sitting there for days.

Needs a lot of updating!!

The beach is great and all the staff and restaurants are really good.

Driving up to the property, everything looks beautiful! The pools are nice and the beach is amazing. The food was not the greatest. The pools close extremely early by 8 pm!! The rooms are not what like the pictures show. Overall it was not a terrible hotel/experience.

This property needs serious repair—and a new chef. The food was awful. The room smelled like mold. The staff was great except for one lady at reception who rolled her eyes when I asked for a taxi.. not sure why. The beach was beautiful, and the gentleman who helped book trips was great. The worst part was my first night when a maintenance guy banged on my door while I was in the shower and insisted on coming in. He spoke no English, and my Spanish was insufficient to understand why. I called the front desk and was told they would take 30 minutes to figure out why he was there! He walked around my room for 5 minutes, looked in the bathroom and closet and left. To this day I have no idea why. As a single traveler, it got me shaken. I will not be going back

Don't trust the photos for this resort. At one point in time it may have looked like the photos but now it definitely needs some sprucing and upkeep. The floor tiles in my king suite were chipping and breaking away, there were tiny ants along the wall in my room, and there was A LOT of leaking from the ceilings all around the resort when it rained. The food was mediocre. While being in a different country i would hope to have cuisine of that country but the food definitely catered to an American palate - and wasnt that good. But as the saying goes, you get what you pay for.

Great locations and views. Can't say anything more positive than that. If you want to vacation in the Riviera Maya, don't go here!

Terrible food and drinks, the cheapest alcohol, and a property that is falling apart. Very slow check-in process. Luckily, we live in the neighborhood, so we left a day early. I felt bad for the people who came from other countries to vacation here.

The ambience was magnificent…

The place is beautiful but need better maintenance

If you are looking for a solo trip this is a perfect place for you. It’s safe and the staff are friendly ❤️

Team is working hard , doing really their best. Property is a little old already.Location is good meanwile. Oasis group is making money and NOT spending and investing in that property. I m a realestate and construction professional. Thank you to all the hardworking team. This is my conclusion.

Place needs some major updates and keep up. Can never get a hold of the front desk and it’s impossible to get service around any place in the property.

The servers in the Miramar restaurant and the buffet are very friendly. We booked the master suite and it was spacious.

This resort needs to be renovated or closed down. Luckily we only went for 2 nights and decided to leave after the first. The hotel is falling apart, the bottom of the pool is literally broken everywhere, the quality of the food is very low and the alcohol is bottom shelve. The hotel and rooms are very old. Most visitors are Mexican families. we spoke to many visitors from other countries and they all felt the same. Don’t come here for a relaxing vacation! It’s very cheap so we didn’t expect much, but it was honestly a joke.

Rude staff for the most part

The location of the property is amazing, the staff is very friendly, and the dinner options were excellent. I would highly recommend this all inclusive.

N/A

When I booked, I the pictures had me. I was like this is a nice resort, upon my arrival. The room that I selected I was told they don’t have it, and I will receive something similar. The food was very atrocious. It tasted like everything they used was a substitute of a generic brand. The property was poorly maintained. The pools had paint chipping spots, and rust all along it. In addition, the room vents were very dirty, and had an “old, moldy smell to it”. You can tell the rooms were poorly painted. The only thing updated was the lobby of this resort. Overall, I want my money back for this travesty of a resort.

I recommend property upgrades.

We enjoyed our oceanfront view room and the facilities. Plenty of eating and drinking choices. Not far you can go on paddle boards or kayaks but that’s ok. Good snorkelling. Enough pools so that it never feels too crowded.

When I arrived it was not the suite I ordered. The next day I received the suite. The food is good, the service is excellent and the location is perfect with a beautiful beach

The resort was really beautiful. The staff are really nice. The only issue I had was I got bit by something on the bed like I have like 10 to 12 big lumps on my hands and we noticed every time we close our room door when we’re leaving when we come back, it smells like poop. My vices don’t stay on the first floor maybe go up but overall the resort is really nice and also it’s far away from a lot of things and they don’t suggest or have any package deal to take you anywhere.

I was put in the wrong room and was told this was all they had, and ruined the start of our trip. Facility had no welcome berates or snacks. All inclusive but the bartender upstairs only made lemon drop martinis. Definitely feel as if this is a scam after the experience I had.

Great customer service and great job.

Staff is good , food good , building need attention in public areas , floors need a pressure washer. Some areas need to paint . Location is very good but need ATTENTION!

La playa

Decadente

Right on the beach.

Plunge pool cold and glass foggy

When we finally got the room we had booked online, the room was fine. It took 3 different room to get the one we booked.

It took 3 tries to get the room we booked. The facility needs up dated. The pools need resurfaced. The food was mediocore. The beach was covered in seaweed,

Nice Beach, good for snorkeling. Most of the stuff are very friendly and nice.

Room was very run-down and in need of renovation. The room could be also a bit cleaner. The food is not worthy of a 5-star hotel. We would not book this hotel again, the price-performance ratio was not right in our opinion.

Beautiful and friendly staff

The location should have provided a lovely experience, but as I found out, location is sometimes not everything.

This property is dated and crumbling due to deferred maintenance everywhere. The sewer gas emitting from the drain of the old jacuzzi tub in my deluxe room was so intolerable that I had to stuff a towel over the closed drain and still had to run the ac constantly just to sleep as there were no windows that could open to clear the odor. The wait staff was inadequate to serve guests properly but did what they could. Most looked unhappy, except the many concierges who were all trying to sell me a “membership”. The few worn out beach towels were gone by 8am, and the lounge cushions were dirty. The main beachside shower and faucet for cleaning feet was inoperable and no alternative such as a bucket was provided. This property was sold as an all inclusive, but the buffet focused on cheap, poorly prepared offerings and not all restaurants were open the weekend I was there during high season. The pool side a la carte restaurant served me beer in a broken glass on a filthy placemat. After 40 minutes wait time I still had not received my salad. Not how I wanted to spend my vacation.