Catalina Canyon Inn

Location was convenient comfortable rooms

Ants in the room was horrible unable to leave anything out without having ants

Shuttle service was convenient

Getting a call at 7pm that our TV was too loud when it wasnt. It happened that our room"s tv was on the same wall as the other rooms bed side and a parent wanted to put her kid to sleep. Staff was rude when they called our room about.

Everything, food, pool, seeing wild animals, staff

I have no complaints

The rooms were very comfortable, we liked the pool and games they have for the children, it is my second year in this same hotel and the times I come to Catalina, without hesitation I return to this hotel

It’s a great location and clean and there’s a nice kitty there

None

We liked that the restaurant and pool were on site. Front desk staff were awesome.

Catalina Canyon Inn is NOT disabled/handicapped. Too many sre

Filthy

Dirty Staff was incompetent

Restaurant and pool on premises, clean, quiet.

Need to take a shuttle from downtown back to property.

Did not eat breakfast at Inn. Did have lunch which was good. Alex at front desk was professional, friendly. His above and beyond attitude and helpfulness stands out along with the nice clean room incredible bathroom and grounds.

We unplugged the refrigerator was making alot of noise, Rm 319. Pool water cloudy.

I loved that it was up on the hill, away from town a bit, but still walkable and the shuttle was great.

The bathroom was a little dirty and had ants, and the shower didn’t drain well.

The staff was very helpful. Ophelia was so sweet and kind, very professional!

The staff is great!

A little more cleanliness in the bathroom.

There was an ant problem in the rooms and they got into our clothes and all our stuff it was gross

We enjoyed staying here, the hotel and facilities were nice and the staff was super friendly with knowledge of the island and things to do. The hotels taxi service was great, and would take us into the city and of course pick-up/drop off to the ferry landing. Our rooms were large and very clean, beds very comfortable and we lucked out with a room above the pool area almost like a little cabana, nice and quiet but with quick access quick access to the pool. Overall a great stay.

Only thing is the Islands taxi service shuts down at 9pm, and if you're out having fun eating and drinking you'll have to foot it to the hotel, and thats a little bit of a hike from downtown. Word of advice, either rent a golf cart or find one of the few guys driving around in golf carts and hitch a ride for a fee of course, you'll be happy you did.

la chambres style moderne literie confortable

chambres mal insonorisée, on entend bien les gens de l’extérieur. la climatisation vieux model l’air froid soufle sur le lit odeur de la javel dans la chambre c’est ça prouve que c’est désinfecté mais ce n’est pas une odeur agréable pour une chambre d’hotel (à ce prix là) les détails de finitions en terme de construction pas très bien faits les lieux publics pas très propres (coursives, toilettes, restaurant)

Well maintained, super friendly staff, World Cup games in room and free shuttle to town!

Quiet, staff pleasant.

Overall it looks like it has seen better days. Pool pleasant but small.

Everything, fantastic stay. I loved the deer around property and the round couches outside to relax on

Nothing was disliked. Incredible memorable stay

It was very accommodating. We were able to check in early & they took care of our luggage. Very friendly staff. Loved the shuttle service.

Great facility. Shuttle was easy to take, pool was great and our room was awesome! Staff was friendly and informative.

I took way too long to get breakfast. Only 1 server and he needed help.

It’s a nice property with a Mediterranean look

How far up the hill it is

Pool and restaurant

Nice walk but some would like to be in town

The kindness of the staff.

Nothing to complain about.

Nice view and great accommodations.

Shuttle did not run to often.

Food good , clean room ,helpful front desk staff.

I didn’t like Breakfast server. Very unprofessional

Nada

El servicio del personal No tenía métodos actualizados para cargar teléfonos No hay relación entre calidad y precio

Shuttle service was great. Staff was super friendly and helpful. The pool was nice and clean. Restaurant was great and staff was vary nice.

Everything

Nice room with good modern shower, spacious too. Surroundings were lovely. Good shuttle service

Pricey!

Lovely hotel; great view; nice pool.

Steep climb from Avalon, but shuttle was available.

Friendly and helpful staff. The shuttle drivers were excellent and helpful.

La ubicación es muy cómodo y hermoso

Navetta non sempre in orario, ma presente. Piscina utilizzabile, un po sporca di insetti e foglie di alberi. Doccia e bagno in generale all'interno della camera, pulito e spazioso.

pulizia piscina, più di uno shuttle/navetta a disposizione.

Shuttle

Not in busy town area, just a short walk/hike through residential area. Mamma Mia-vibes complete with pool, restaurant, courtyard, and lovely sitting areas. The grounds are a serious piece of heaven! Refrigerator in room, snacks for purchase are extra bonus.

Nothing. Room is plain but who stays in the room in Catalina?

The free shuttle from the ferry was fast and the driver was very friendly. We enjoyed a delicious breakfast at the Inn's restaurant. The beds were extremely comfortable and the location was perfect!

Can't think of a thing. The front desk reception worker was incredible.

the room was so comfortable and love the balcony staff alex was very welcoming and extremely informative made checking in so easy he has great customer service as for the morning staff some girl had answered the phone and we had ask for toilet paper she didn’t let me finish my sentence and hung up and she never send it i didn’t get her name she needs some lessons on customer service

there was this old lady that was also a guess telling us to be quiet in the pool because the kids were playing and being exited

Had to wait for room past 4:00 check in time. The family room was not worth over $550 for one night. Old, has not been renovated. Room smelled old and stuffy. The towels was so thin and cheap.

Nice facility, friendly staff, excellent shuttle service and wonderful drivers

N/a

The property is very cute and has a nice view from the window!

It is not very clean and the room smelled like Mold!

Decent mattress.

The Check-in time was at 4, and the rooms were not ready then. The staff was very casual about it and took it for granted that the rooms aren't ready because they were busy. The staff almost made it seem that it was my problem that I wasn't going to get into the room. This was not the service I expected for a room for which I had paid so much.

Our king room was well equipped and roomy with a huge shower. My daughter's 2 double bed room was good sized but the shower was tiny, almost too small to be usable for the adults. The restaurant was very accommodating and tasty. The shuttle from the ferry dock was very quick and the driver friendly.

The shuttle pick up location should be more organized. All of the hotels know when the ferries arrive and there was no organization in the pick up area, mostly every man for himself with unfortunately a few very rude Europeans in the groups. The hotel grounds are very beautiful but the walkways are steep and many without handrails.

We loved the restaurant and ping pong.

It was a bit dark after 8 pm to walk down the main center.

Hitel and staff were great Dawn at front desk is a pleasure, she have us all info needed to enjoy our stay

No issues

I loved all of it.we had early check in they did wat they had to,to put us in a room fast love the staff

The balcony could've been vacuum.

Beautiful setting. Friendly staff.

Noise from a party.

The staff was great at the hotel and inside the restaurant.

No hot tub!

I love the property because it had a beautiful balcony and a wonderful restaurant on the premises would definitely stay again.

What I didn’t care for was there was no tub, but no biggie

酒店房间很干净，而且有短驳车直接到主街非常方便，前台工作人员很热情，值得推荐。

没什么

Staff was approachable, friendly, and helpful. They made our stay welcoming. Will be returning in the future.

Something that was left out of the reviews I read and helped tremendously was the Shuttle service, to and from the small downtown area. The Inn is also a short walk away from the downtown area. The Inn also does pickup and drop-off at the Ferry. That was a great option I accidentally learned about and helped out greatly with cost.

TV service in the room was interrupted...channels kept becoming scrambled and got annoying when watching. Probably due to satellite service.

Beautiful view from the balcony of the room. This place was so pretty and peaceful and the staff were so friendly and helpful. I would have stayed much longer if I could. The restaurant/bar on property is excellent as well. Beautiful island hikes start right outside the hotel entrance. One of the few pet friendly places I could find. They also offer a shuttle to and from the heart of Avalon; the walk from the ferry to the hotel is still short and pleasant.

Nothing!

The staff was very kind and welcoming.

This is a great hotel! Staff are very very friendly, they make everything to have us comfortable, The room is nice and clean, the pool was heated! I highly recommend this place. Also the shuttle is fast and convenient..

The location is away from downtown. But the hotel provides shuttle. That's helpful. The meal price of the restaurant is reasonable. I recommend the restaurant.

I got there on holiday season. I wait a little bit longer to check in.

The person who ran the front desk was very nice and helpful. The food was good at restaurant. The breakfast was very good, and the hamburger at the restaurant was great. The rooms were clean and comfortable and the hotel grounds were very nice.

I like the place patio and other sitting area.

Not much of anything. It looked great on paper, but once there I found a multitude of different ratings for the hotel. The person who checked us in at the "temporary" front desk was the best thing about the hotel, next to the shuttle driver.

The bathroom was filthy, mold, loose floor tiles, just disgusting. The facility was a combination of run downed and rehab. The bar was also disgusting and no one knew how to make a proper drink. I wouldn't have thought to have bought food there. I was very unhappy with my choice and buyer beware, shame on me.

The shuttle service was excellent

They don’t give us rooms together like we order, my daughters were far away from us

Dinner

None

Room, shuttle, pool, staff, restaurant.

Booking.com overcharged us and didn't honor its price match guarantee.

Quiet, peaceful

No jacuzzi

3 beds in rooms, nice yard, clean rooms

Uphill walk from downtown but you can take the shuttle

Overall good for price

A lady nearby screaming that morning

We loved the convenience of taking the shuttle to and from downtown throughout our stay.

100% satisfied. Thank you to all the staff!

Shuttle service convenient. Good breakfast on site. Clean. Courteous and knowledgeable staff.

Rooms very small. Realizing it was a holiday weekend, small room was very expensive.

Basic. Comfortable. Very kind staff. Shuttle included. It is very uphill but 13 minutes walk (downhill) from downtown.

Nothing spectacular. The court view room are pretty dark. Maybe get the front/sea view and it will be a big plus.

My money was stolen when I was not at the hotel room. That’s too bad!

Front desk lady was wonderful in every way

Service , facility, shuttle to downtown,

Choice of food was average. Lack of sufficient flexibility for checkout time.

Nice hotel. Decent sized room. Not luxury but probably par for the Island. Staff pleasant. Well situated above the bustle of the main town. Buggies easy to get.

For the money, room and facilities (food), felt a little basic.

The hostel restaurant was relatively good.

0. The service is bad, far away from the standards for a 3-star hotel that we paid for. 1. The hotel front desk staff were very arrogant and rude, and doesn't give useful information. 2. Upon checkout, you can't store your luggages at the hotel for the day (!!) 3. Dirty. We found the face towels in the bathroom smell terribly, like someone's vomit. It was extremely gross. 4. Heated pool wasn't really warm. 5. Overall, a very unsatisfying stay.

Shuttle service

The rooms were very small, been traveling for two years - the smallest I've stubbled upon.