An loc hotel

La chambre était jolie et confortable

Le wifi très mauvais

Все хорошо

Vntris KS thuận tiện, có chỗ đỗ xe

Thiếu xà phòng/nước rửa tay

Gần trung tâm

Không có gì

Encore une fois, des vélos étaient proposés en supplément, mais il n existaient pas... Nous souhaiterions que booking.com réagisse, nous reponde et pourquoi pas fasse un geste commercial...

Great hotel, very good for the price. Staff helped us get a bus to Sapa.

Nothing

L'hôtel est bien situé dans une rue animée du centre ville. Nous avions prévenu de nôtre heure d'arrivée à 05:00 et avons pu faire un check-in moyennant un surcoût très raisonnable. La chambre était spacieuse lumineuse et très propre.

rien

Accueil chaleureux Chambre conforme aux photos, lit confortable Possibilité de laver le linge

Pas de service journalier des chambres

Emplacement, propreté

Propre, confortable, calme. Personnel à l’écoute, serviable et efficace (location de moto, réservation de bus, très bien)

Surtout le Musée de la victoire, très bien conçu, et la visite apprend beaucoup sur cette fameuse bataille.

Par rapport à mes autres expériences au Vietnam, le personnel est poli, mais pas très chaleureux. Difficultés de communication. Gagneraient à apprendre l'anglais, pour le public étranger.

NV thân thiện, nhiệt tình hỗ trợ

Les chambres spacieuses ( celles avec balcon)

Propreté convenable mais pourrait être améliorée

スタッフは親切。部屋も清潔で十分広い。

レセプションは2階にあり、保安上のためか、1階から2階までは、階段を登らないと行けないのが面倒。スタッフはカードを使って1階からエレベーターで上がれるが、宿泊客の自分はカードキーを当てても、上がれなかった。単に私のやり方が誤っていただけかもしれないが、もし宿泊客も1階からエレベーターで上がれるのなら、チェックインの時に、説明するべきだと思う。

chỗ ở thuận tiên, có nhiều tiện ích sung quanh, phòng gọn gàng sạch sẽ, giá cả phải chăng, nhân viên ổn.

Literie et emplacement Service et accueil du personnel

Éclairage façade et rideaux peu épais

Phòng sạch sẽ, vị trí gần khu ăn uống, giá cả rất ok , nhân viên nhiệt tình

Chỗ đỗ xe hơi khó khăn

Phòng rộng rãi tầm nhìn và ban công thoáng. Nhân viên nhiệt tình .

Không có đèn hành lang quá tối. Thang máy hơi bất tiện và có vẻ cũ.

Lit confortable, douche avec une séparation vitrée empêchant l'eau d'inonder toute la salle d'eau, eau chaude avec beaucoup de pression. Grande terrasse avec vue panoramique sur les montagnes. Situé dans une rue avec beaucoup de restaurants et commerces. Décoration romantique.

La passivité du jeune receptionniste

Rapport qualité prix imbattable. Chambre climatisé, et climatisation fonctionnelle. Un bon hôtel d’escale avant de partir ou d’arriver du Laos. Heure d’arrivée ou de départ flexible. Personnel très agréable

Le personnel ne parle pas anglais. Il n’y a pas de wi-fi dans l’établissement, et on capte mal.

スタッフが本当に一生懸命でした

お湯出ない エアコン効かない 虫多い

Calme avec une très belle vue, dommage que la chambre sentait la cigarette...

The check-in was easy, and the room was nice. Bathroom and shower arrangement worked and was fine. Location was good for walking around the city. Air conditioning and water heating was okay too.

Nothing not to like.

+ la localisation + chambre familiale bien 👌

+ le service d’hôtel qui est minimaliste est un bémol .

Great location along a street with many hair salons and eateries. Shopping mall and D1 hill 5 min walk away, A1 hill 15 mins. Bed was very comfortable - in fact, the most comfortable I've had in Laos/Vietnam.

Entrance was hard to find

quiet

no body spoke english

Nice and clean hotel ,comfortable bed .I booked a standard room,but given a room with bacon

Very much ,would be come back to stay again

Really good value for money. We stayed in dien bien due to coming from Laos and was just a quick stop but really comfy bed and hot good shower! would recommend

Nothing

Just as shown in the pictures. Spacious, located in the downtown of Dien Bien Phu and nicely priced. Lately, pretty pictures can be misleading. This was not the case at all. We were satisfied with our stay. Even though it was located in the center city, it was still quiet. I don't understand why this place got so many bad reviews. It met our expectations. To visit all the tourists attrations, the manager was able to help us book a taxi for the day and he even let us check out late because we needed to take the sleeping bus back to Hanoi overnight. Very helpful staff! Thank you!

They did not speak much English nor French. But used google translate and it worked.

no breakfast, that's ok Location, facilities

could'nt communicate with staff easily. No English on staff.

location was fine but the staff were a little uninterested in their job and the guests. a little more positivity would have been nice. Management need to manage...

reception staff were not unfriendly but definitely not friendly or particularly helpful

Beautiful room really spacious and had everything you could want, bed was so comfortable. We wish we stayed here longer 1 night wasn’t enough. Amazing value for money too so cheap for such a great place.

Everting was excellent. Rooms was spacious and clean, great shower, comfortable bed. More than that, the family who run this hotel were so helpful. We only stayed one night after arriving from Laos and a day before CNY. They booked a bus for us to Hanoi (the last one of the year), and paid for it even though we hadn’t the cash to give them until later. They allowed us to stay late in the room also took us to the bus pick up point in the evening, waiting with to us to make sure we got on ok. They were so kind, we cannot thank them enough. Beautiful people who remind you that the human race is good.

Nothing

Clean, comfortable, quiet, huge room, nice balcony, great location. Great value for money!

Very friendly and helpful staff.

Really excellent and very helpfull staff Incredible room and location

Nothing

The bed was comfy and view was good..

You had to run the hot water for a period of time before it appeared .. apart from that all was good

the room was quite big and the bed was confortable,and aircon worked well

if you are looking for a room with ants in the bed and toilet,spidernet in every corner,and not decently clean you can came here. the staff don't make a minimum effort to try to understand eachother

Good location, nice staff, they upgrade my room to a bigger one

The room floor and the bathroom should be cleaner

Price

Don’t let them book a bus for you. But it’s more the bus companies lying about departure times. They tell you 6am pick up from the hotel. Arrive at 6:45 in a nice minivan and transfer you to a dangerous bus that departs at 8:30 for Laos.

Nice airy room with a balcony and view. Clean. Good shower. Good location near local restaurants. Staff arranged night bus to Hanoi with hotel pick up. Make sure in advance that the night staff know what the day staff have arranged. But we got there in the end. I would stay here again.

The location is easy to find. The room is quite clean. The staff is pleasant and nice.

Well, the hot water didn't work in the afternoon due to an ongoing construction nearby, so resulting in me showering with freezing cold water in the winter. Luckily, the weather in Dien Bien in winter is actually quite sunny and not that cold, so somehow I could still bear it. The room is quite small, and the elevator is slow.

Cheap, close to many places. Lots of local restaurants along the street. Staffs are helpful as well.

No soundproof. You can hear all (disgusting) noises from next door’s toilet.

Great view of the river and town. They could communicate a bit through Google translate.

I asked for them to clean the room but it was not done. No clean towels and water. No bath curtains so water splashed on the floor. Whole area was wet. Slippery bath tub. My partner slipped and hurt himself. The lift doesn't go to the ground floor. They could not communicate on the phone due to language barrier.

Nice clean bedroom & bathroom, comfy bed. Excellent staff. Top marks!

The location was great, the room was big, and the bed extremely comfortable. In general, very good value for money.

A few ants in the room. Communication with the staff was difficult as we don't speak Vietnamese and they don't speak English. Just some advice for future guests, don't book the bus to Sapa from the hotel, we ended up driving around Dien Bien for 2 hours loading the minivan with pineapples, waited an hour at the bus station, then set off for 5 hours before changing buses for the last 2 hours. There is a direct bus from the bus station (at 11am I believe).

Good location. Efficient and good value.

Very echoey corridor. Other guests making a real racket could be heard two floors away.

Noise absorbing is bad when staying at 1st floor. Can hear clearly voice at the reception

Staff Room very luminous

Super base whilst exploring Dien Bien Phu.

Great value for money, very comfortable bed

The location was central to my needs, surrounded by tasty, inexpensive food and the historic sites I’d traveled so far to see. The experience was made exceptional by the young female receptionist whose communication was stellar and assisted me with getting a motorbike driver to tour the surrounding area and transportation to my next destination. Because of her efforts I was able to fully maximize my time in Dien Bien Phu and achieve far more than I could have on my own. The room was beautiful with an amazing view and the most comfortable bed and best bathroom I’ve yet encountered in Vietnam. My stay was thoroughly enjoyable and exceeded my expectations.

Everything about my stay was excellent—especially the receptionist who even walked me to my bus to make sure I got on safely. So sweet!

Pas de breakfast

Breakfast

Brilliant shower comfortable beds and a lift.

Staff were friendly and helpful. The hotel is in a great location. The room was clean, the bed was very comfortable, and the bathroom was excellent with a rainforest shower.

First of all they have beds which are not torture like in many Vietnamese hotels, quite comfortable! The staff is very friendly, the location is perfect - you can walk everywhere. And I had a sunny room with nice views!

---

The rooftop area was nice. Staff very accommodating and location great.

Nothing, there are many food options nearby

Perfect location and friendly staff

The room had no window. In addition, the toilet kept overflowing. They did fix it, but would have been better if they asked us to wait in the lobby or even best to have offered us another room.