Best Western Plus Cambridge Hotel

The pool was great, the continental breakfast was good. The room was a little small a family of four.

The air conditioning fan was extremely loud, there was a 3 speed switch but it didn't control anything, the only thing you could do was shut it off, but then the room would warm up.

Close to highway and amenities breakfast was great pool area was clean my son enjoyed the computers down in the lobby with the games on it

I dont usually use the the bedding and bring my own blankets but when my mom moved the blankets in the morning to look for one of my kids stuffed animals there was stains that looked like blood on the sheets which was gross. Also the elevator door closed way to fast and caught my dads hand but wouldn't open until I hit the button in the hallway way again

Breakfast and pool were very nice.

Tub was very worn, carpets need replacing in some areas.

Honestly the whole place and my stay was really great I'd say my only complaint and it's very minuscule was the fact that there's only ice machines on two floors one of which didn't work the whole time I was there. But the cleanliness service what I got from my money and the employees were all amazing

Just that the ice machines didn't work and that there was only two in the whole building

Eggs beacon sausage coffee

Could see through window dirty in between pains so not much of a view

Great value. Clean Location was excellent. Breakfast was excellent, good variety. Hot tub and pool were exactly what was needed after a ling day.

There seemed to be too much clorine in the hot tub.

Location & good breakfast

A/C a bit dis functional, tried lowering the cold air but didn’t work. Old type , resulting in getting a cold my children and I.

Everything else

No showers for the pool 😩

The locations was good and one of staff Omobola was very nice she made sure we understood the terrain for easy access

The carpet are filthy, no body wash in the bathroom, If we need our room cleaned we had notify them a night before like I work with them and must help organise their routine. For a standard of the hotel all we need do is hand the cleaning tag on the door to notify their cleaners. Not to be reporting to the front desk I want my room cleaned. It’s was same food every morning nothing changes noting added No gym available Coffee creamers in the room coagulates like it’s been there or purchased for a long time

Great hotel. Friendly staff at check-in, clean hotel & room. Wonderful breakfast. Easy to get on and off the freeway.

Everything was great.

The breakfast was great . My sister is gluten intolerant and the breakfast accommodated her needs. The coffee and tea service was fantastic . The staff were helpful and friendly. Would recommend to anyone. Will definitely book again.

I can't think of anything I could suggest to improve the stay.

What makes this a best western plus? I couldn’t find it. Room and hallway very musty smelling. Wallpaper lifting at the seams. Cover for AC unit held on with drywall screws. Shower was either scalding or ice, no control. Ice machine only on floor 2 and 4 and the one on 4 was broke. Not worth the money.

This is our regular spot to stay when in the area. We always enjoy that breakfast is included and the hotel has everything we need.

Breakfeast was very good large variety

The shower water went hot and cold

Everything

N/a

Everything our favorite place to stay

N/a

Clean and spacious room. Pool was clean and had a lot of opening hours. Staff very friendly. Good breakfast.

Full service, hot breakfast! Definite benefit. Easy to get to off the 401. Staff is over the top friendly.

Room needs updating

Very good and comfortable

Hot breakfast

Cheaper would have been nice

I liked the heated pool and I liked the 24-hour tea and coffee service

1. Cleanliness of the hotel room was not up to the expected level. I am saying this because the window of the room was covered with residue and I couldn't clearly see the outside. The bathroom was not clean as well. The toilet itself was not cleaned thoroughly and the bathtub was also kind of weird off. 2. The electronic key to enter the room did not work on the first attempt. We had to insert it several times to get it to work and get it inside the room. 3. The air conditioning system was very noisy and it disturbed me a lot during the night.

Super clean Cgenerous breakfast

Nothing

The only redeeming quality is the staff. They were all lovely, friendly, kind and helpful.

The hotel is dated, smells musty, rooms old, beds and pillows were hard and super uncomfortable. Our a/c unit leaked in the closet all over our clothes. Too many youth sports teams running the halls all night slamming doors. Breakfast was too busy to eat at.

Front desk staff

Allergies triggered by mold. All sorts of issues with our first room, second room wasnt much better. Couldn't leave fast enough.

Pleasant staff, comfortable beds, clean

Breakfast ok, but certainly do not compare in the least to European included breakfasts. Ceramic dishes and a beautiful spread with many choices. People come here from Europe and are absolutely surprised

Location

Toilet wasn't flushing A/C was loud

Muy cómodo

The girl at the front desk a blonde one was very respectful

The staff were very helpful and genuinely friendly. Nothing was too much trouble. The room was large and well equipped.

Paper plates and bowls! This may be a Canadian thing. I haven't been here long enough to find out.

Personnelle courtoie, très bien servie.

Breakfast had a lot of great options for breakfast. The bed was very comfortable. Room was comfortable for a 1 night stay.

The shower temperature was challenging to control. It took a few minutes for me to figure how to turn to hot water.

Location, the pool and the full breakfast that is included

Breakfast good

They mishandled my reservation by showing me in 2 different rooms. Therefore when I returned from shopping the entry into the actual room I was in was not allowed. Even though I stayed the night before in Ottawa checking out the morning of the 15th, they showed me checking out at their hotel. The lady blamed Booking.com for the mistake even though the hotel caused the issue even when I showed her emails showing the correct information.

Easily accessible from the highway, staff were excellent, beds were comfortable, lots of options for breakfast.

There was nothing I disliked.

Staff was great and friendly. Breakfast was included and good variety of options. Loved the complimentary coffee machine

Only complaint is how uncomfortable the bed was

Pillows were awful

We love Best Westerns and have stayed at many across the country for years. This location in Cambridge needs to either close down or renovate. Do not stay here, the smells are awful. The carpet, tiles even the elevator buttons are worn out and everything is getting smelly, the bathrooms are stained and cracked tiles. We were suppose to stay 2 nights, between the doors slamming all night and the smells, we had to leave and go elsewhere.

Location was exceptional- easy on and off the highway. Plenty of stores and restaurants walkable. Buffet breakfast hot and fresh with ample selections to satisfy the picky eater. The pool and hot tub helped soothe out achy muscles for all- day travelling.

Kind of insignificant, but some of the elevator buttons didn't light up when pushed, and the floor displays above the elevator doors weren't working.

Staff were very accommodating and very friendly, big shout out to Joanne who made any changes we had very easy. Good breakfast choice

Rooms were a little dated, but still very comfortable

Breakfast was pretty good, staff was friendly, bed was comfy, some of the pillows were comfy, shower was kind of aggressive but effective, we loved the long bathroom counter and mirror. We decided to stay another night and got a fairly good rate.

The room was musty smelling, (308)we put the circulating fan on which helped but it was quite loud, at least it drowned out the elevator bell.

Diana, Ella & Sandra we're so lovely 😍

The breakfast and location was good.

The rooms are a bit outdated. Other than that it was good and I would stay again.

The breakfast was very good with good selection of food..

I was a little disappointed that I didn't pool because the water was too cold.

Great customer service

Evrything was great

Customer service

Evrything was great

First off let me say the staff are amazing at this hotel. Front desk staff were helpful and friendly. Now, as for the hotel , it’s in rough shape. Pool is FREEZING ! Hot tub not much better and only worked for one day, next day out of order. Room was dated, and the HVAC system is like a train engine running in the closet. Bathroom exhaust fan is the same. Only one elevator running, breakfast the usual powdered eggs and home fries. Overall for the $$$$$ not a good one.

Location Staff nice.

Restaurant : Shud be open all day There should be a bar. Breakfast was terrible.

came for a couples weekend, was very happy with the clean room and friendly staff. Dianne was especially sweat and the manager aswell, though i don’t remember his name. pool was busy but i made lots of friends in the hottub and enjoyed my stay. would recommend for anyone in the area

The staff were friendly and helpful.

The rooms are a little dated and the bath tub, shower was very run down looking. There was rust, stained tiles as well as in the tub. Several cracked tiles as well. The rooms need a serious overhaul.

Pool. All the supplies we needed. Good coffee

Nothing

Experience was wonderful that excellent staff very helpful and accommodating food is excellent pool is clean I would recommend this hotel to anyone

Price and location

Starting to age … no water pressure in the shower and cleanliness in question …IE dated carpets/ air conditioning and aging furniture

Staff is friendly, helpful very attentive to your needs

Staff was friendly

Overall cleanliness, bathrooms and rooms are dated , renovations needed , mini fridge didn't work and I couldn't turn off the heat in the bedroom side . Had to have windows open in winter . But overall still a decent hotel

Very clean, kind people, free hot chocolate

The elevator takes a while - it was concerning the first time. Otherwise was splendid

food was good

place was cold

I was able to have a later check out

Pool area should be open til 12

Pool and hot tub.

Slow drainage in Washrooms. Hot water not available for a while. Breakfast options.

Friendly staff, coffee bar, room size

Nothing

Room was great Bathroom light switch didn’t work Breakfast was good

The bed was very comfortable - good sleep

Good location. Good breakfast. Friendly helpful staff.

It needs a renovation. Old. Dated. Worn down rooms

Great location and clean

Not enough parking space

Hotel staffs are accommodating

The lobby and breakfast area are very spacious and nicely decorated. The breakfast options were plentiful and everything was well stocked. Our room was at the end of a hallway and it was really quiet all night long. The front desk staff were all super friendly and helpful.

The room itself is due for a refresh and the bathroom a renovation. It was all clean, just worn and very used. The toilet needed a couple of flushes to work properly.

Friendly staff

As soon as we got into our room you can smell musty upon entering. My mattress was uncomfortable as there was a dip in the middle of it making it hard to sleep. Bathrooms not the cleanest for a best western. Mood and mildew all around the shower tiles, in the corners and even on ceiling and in the corner of the walls. If these were cleaned on a daily basis this would not happen. Pictures to follow.

good breakfast comfortable room, excellent bed and pillows

another customer had a complaint about her bathroom, went out and bought products to clean it, yet never mentioned it to the staff....they were more than willing to help out and address her concerns. my bathroom was very clean

Great staff

Property needs a serious upgrade with a barely functioning toilet and a very noisy fan system in the bathroom and A/C unit.

Room quite comfortable but needed a guide (paper) for TV channels as I'm not from this area , I'm 6ft 4inches and bed not long enough ,I always have to untuck the end of the bed . Breakfast was excellent no complaints in that regard though hard to figure a 'regular' coffee .

Cost is prohibitive $200+ for one night is a lot of money plus taxes !!

The bed was comfortable and the breakfast was good.

The rooms need some updating but the lower price compensates.

Hot tub was working; however, cholrine burned your eyes as it was too strong.

Booked a room with 2 queen beds and hotel provided a room ith one queen and pull out sofa. This was not enjoyable for our tall teens.

Breakfast was good

The washroom was filthy The musky smell in the room was overwhelming, when the ac went on it made the mold smell even worse. The humidity in the room was overwhelming, I felt like I was camping. It was damp and the smell made me sick.

Clean and friendly

Fan was very load and tub was yuck