Manchester Airport Stanley Hotel by Belvilla

On arrival we thought we had booked the wrong hotel as it looked closed as there was a lot of fencing and debris outside the hotel. The receptionist was very welcoming and said the hotel was just opening after a period of closure and asylum residents. There was no bar or restaurant or facilities. We also paid £5 for car park as advertised but were then told we did not need to pay. The beds were comfortable but the bathroom dirty and had a leak. To be honest the hotel should not be selling rooms yet.

Excellent service very professional and friendly staff clean hotel and rooms enjoy my stay definitely recommend

Good room good location, nothing not to like really

Good

Booked and got a call shortly after saying no kitchen during my stay. The day of my arrival I got a call stating reception would be closed in 30 minutes and my room key would be left on the desk. Arrived and the property is mid renovation, I'm booked in on floor 3, with a suitcase etc to walk up as no lift. A group of young girls had got locked out of their room, and no staff there to help them, leaving them vulnerable! The car park is being used for airport parking, and in the Unlit carpark you connot see the parking organisation signs for registering to park - none in reception either. I would have cancelled aftwr knowing about no kitchen, but it was a non cancellation booking (no choice and not clear!) AVOID

Very convenient for Manchester airport. The room was comfortable

A nice hotel, handy for the airport. Ate in the restaurant which was pretty good. Room was ok with good bathroom but very hot at night.

Stayed here for 1 night after returning from holiday as landed in Manchester Airport late. Check in was quick & easy. Was allocated room 315. Room was extremely hot. Radiator was off but looked liked main boiler heating pipes were chased round 3 walls of the room & bed was in middle of this. Was like lying in an oven, opening the tiny hopper windows made no difference, a very uncomfortable sleep! Told receptionist in morning on check out and she didn’t care.

Well worth the money. Great service and good food.

The plug holes need to be cleaned desperately as full of hair and don’t drain well. The sheet didn’t cover the mattress so I spent all night fighting with it and getting tangled up. I had an exec room so was grateful for the sofa.

Everything was brill. Food was lovely and staff was helpful.

It was just okie. I will not go back again.

I was attending for an exam at the hotel hoping to have a relaxed night before hand. I arrived at 6pm after work and was not able to check in due to the unforseeable power cut. However we were told electricity would be back at 7:15 and so we all waited in the lobby but were not informed that the check in was open and other guests started arriving and were checked in before us all and so I was not checked in until 8:30. It was unfortunate

The room was modern and had a bath as well as shower, the bad things, the phone didn’t work so couldn’t order room service, the room wasn’t cleaned properly, dust on ledges and bed side drawers, carpet wasn’t vacuumed properly I:e: round the edges and under things. The service wasn’t good either, we went down to see if we could order some food to the room ( phone wasn’t working) there was nobody on reception so went to bar just got ignored they was to busy worrying about a wedding they had on, so went to the restaurant, we wanted a pizza just veg ( I’m vegan) was told could only have it with cheese on ( I’m vegan) so ended up walk-in in the poring rain to get a takeaway needles to say we won’t be staying again

Staff very helpful and so friendly could not do enough for us

I had room 216 and it was lovely to be able to curl up on a sofa and chill while watching tv.

This was a business trip, the rooms heating was constantly too high despite a complaint made nothing could be done about it, a fan was provided which did nothing, there was no air con... wouldnt stay here again

Hotel was okay-is, room quite small though. Please be prepared to pay a £100 fine (£60 if paid within 14 days) for parking. Even after registering the car with the reception, I still got a fine from Parking Eye and they did not remove the fine despite being told that I was staying at the hotel AND had registered the car with the hotel (as I was asked by the hotel to do). The hotel themselves haven't got back to my email response too! So beware.

Had a great stay before jetting off on holiday, the receptionist was very helpful informing us that next time we can book to leave our car at the hotel, The rooms were very clean, the one problem was the draft lager at the bar was very poor, they replaced it immediately with another brand, but the lines defo need cleaning

Numerous stains down the base of the bed, bath dirty too. Room was too hot and window only opened up really wide so couldn't open it due to having children with me. Staff was very friendly, but quiet, requested towel for my room and none was brought up. Breakfast was very expensive and not at all work the money you pay, ended up paying 5pounds each for my children to have a bowl of cerial.

Perfect hotel for Manchester Airport also for when I am seeing friends.

Good deal on parking with hotel stay. Spotless rooms and facilities Not helped by housekeeping staff entering room at 7am despite a do not disturb sign

The bed was very comfortable but there was an almighty pipe which pumped disproportionate heat into the room that could only be countered by permanently opening the window. Obviously, that exposed us to the potential for noise from traffic from the road. More of an issue on a weekday than on a Sunday morning when we stayed. The room is a little bit in need of a coat of paint.

Check in far from efficient & by luck spotted we needed to book in our car to avoid a fine- receptionist did NOT tell us this!!!! Rooms very tired.... had to be relocated as tv didn’t work & we had no towels. When we tried to shower there literally was NO water...... a drip of cold water even after trying to run the shower for 10 minutes on hot...! I’ve travelled extensively in third world countries & not experienced anything as bad!!!! Not 4 star at all.

Outdated and isnt nothing special. Rooms were wrong too.

On arrival we were not advised of breakfast time, nit enough towels in the room, hotel dated! Quick to tell us the dog was extra, but didn’t tell us about the late check out or the £20 food and beverage voucher. Lack of staff availability. The lift is like a service lift. The rooms were too hot, strange smell in the stairway. The car park was full and difficult to park, also the car park had very poor lighting. The breakfast was very disappointing and would’ve been better made to order. All in all a disappointing first and last stay!

Nice hotel. Reception quick bissy where we got there. After the receptionist gave me our keys had to mention about having a car, could see you had to put your registration on computer screen. And when booking said about £20 voucher, which had to ask about that too. Room had everything you needed. Pub just over the road that we ate at which was okay. We stayed one night as had early flight next morning. We would stay here again

Hi room really shabby furniture scratched and drab although bedding was clean, reception not very helpful either key didn't work we went back she said have we had it near mobile, really!!!! Only just got key, anyway found there was a fault, no apology just gave us different room, would not stay again. No reflection on hotels. Com

Cold room, no heating, not even the towel rail in the bathroom. 'Party Night' at the hotel, therefore restaurant not open (although bar food available) and very noisy even up on the third floor, culminating in a very disturbed nights sleep when having to leave early next morning for an early flight. Very disappointing.

Our stay started off well. We checked in and rested well. However the next day whilst we were in our room, two other guests that had just arrived were given keys to our room and entered in while we were still there. The guests did apologise even though it wasn’t their fault. The front desk had made a mistake and assumed our room was vacant. As a result, they deactivated our keys too. When we went down to have a word with the lady at the front desk, she was quite sullen and didn’t show any empathy. She responded that it is under investigation, but we still have not informed of the outcome.

The property was way too warm, uncomfortably warm, had the window and curtains open and a fan and still too warm in December!!

The room looked and felt dated and in need of an update/refurb.

Bed was comfy, shower was nice. Was a lovely room to be in and it was in a nice area too

Missing a few condiments eg marmite at breakfast and if paying up front for breakfast It’s over priced per person

Room smelt damp, no batteries in TV remote. Couldn't wait to leave.

Room was far too hot we had windows open all night and still it was too hot and then we got to hear everyone leaving the function that was on through the open windows!!! We booked this to stay the night before an early flight but got hardly any sleep so was a waste of time and money!!!!

Reception looks very classy and upmarket, staff are kitted out very smartly and are very friendly, welcoming and helpful. Room pretty standard, on a par with budget chains like Ibid and Premier. Breakfast good. Don't like the current trend of not being forewarned about having to pay to park in hotel grounds. Didn't appreciate being given a room adjacent to the party room when said party/disco went on LOUDLY until 1am. Overall, wouldn't choose to stay here again.

Overall the hotel was ok. The service in bar was good as also the excellent cheese board. Just the £5:to park the car was good value for money.the swimming pool and gym was good. The only issue been the shower it was very weak and difficult to operate.

Everything was ok, I was surprised to be charged extra for parking which I thought was included, as it was previously, and there was no mention of this on the booking.

Lovely hotel, went with my partner to relax and used the pool and jacuzzi facilities, excellent. Stayed in this hotel a few times to relax. Lovely restaurant with great food and amazing staff.... Will visit ag3

Unfortunately because of the Thomas Cook situation we could not make the journey and as I couldn’t change the dates we lost the £59, we are looking for another holiday and would use your hotel in future, just one of those things 🙄

Stayed at the hallmark as we were flying from Manchester airport , we booked the dinner bed and breakfast deal which was excellent value for money, good selection on dinner menu and we upgraded to a steak, full cooked breakfast also lots of continental options, we had a large family room which was clean and spacious with large double bed and a pull down sofa bed. Also use of swimming pool and spa which was good for keeping our 4yr old daughter entertained. Staff were all friendly and polite , we have booked hotel again for our return flight

I stayed here ahead of a training session at the hotel the following day. Although reception looks very modern and corporate, the rooms look like sets from the Crossroads Motel. My room was very warm, even with the radiator off, and only one of the two small windows worked. Although clean (carpet stains apart), the room was quite tired with tables lacking varnish, poorly replastered walls, and dated furnishings and furniture. The keycard never worked on the first attempt, but always did, eventually! Service was a mixed bag, too. There were long queues at check-in and check-out, not helped by having one member of staff on duty. Service in the restaurant was friendly, but slow and a little haphazard (for example, a glass of wine ordered by a neighbouring table was brought to me, before being wandered around the restaurant in search of someone wishing to drink it. Similarly, at breakfast, I was asked twice in thirty seconds by the same waiter whether I wanted tea or coffee. Breakfast itself was somewhat disappointing in terms of keeping the buffet topped up, in terms of temperature, and the range (although the pastries were gorgeous before they ran out). However, on the conference side, it was a different story. Apart from an overflowing bin, everything was perfect, from service, to food and drinks, to facilities. A hotel of two halves, then.

As we took our 20 week old puppy we weren't sure how things would work, but the staff were great, particularly the lady who was seating us for Breakfast, as we were able to sit apart from the main diners with our dog & still enjoy eating together.

This Hotel is one of the worse places I stayed ! Is stinks of piss and mold ! Rooms are dirty need sheets have stains and exhaust fan in the restroom looks like it has years of dust built-up. I don’t recommend anyone to stay at this property.

The room was clean, however the furniture looked worn. We were told that the hotel had no luggage trollies to help with moving luggage from the car to the room. We decided to eat an early evening meal in the hotel. My wife and I ordered the salmon main course only to be told that there was no salmon left. I had the pasta dish which was disappointing as the sauce was thin.

Clean and comfortable for a pre-flight stay. Within easy commute to the airport.

Reception didn’t order taxi- we were told it was all ok the night before. The next morning it hadn’t been ordered- receptionist had no apology- said it wasn’t her fault no eye contact and just ordered another making us late for arriving at the airport. We can deal with a delay but her attitude was not acceptable

hotel was lovely from the outside, reception service really good, rooms very tidy & gym needs a deep clean. pool area very good .

Room was nice but hot water pressure was too low to produce a steady stream from the shower. Water came out in surges which made showering difficult.

Good for nearness to airport however for the price i would expect a better standard of room Paint falling from walls and windowsill looks like it might still be (barely) covered in lead paint from WW2. Cleaners have done an excellent job despite the state of the walls. Swimming pool and health spa were lovely though again a bit tired with mens changing area accessed by walking through carpetted gym.

The hotel was ok as I was stopping over for a flight the next day but it was quite tired and the bar/restaurant staff weren’t the best. When ordering food the lady working cane over to me half hour later to re-confirm my order as they’d clearly forgot despite there being nobody else in the bar

When I first arrived at The Hallmark I thought it looked nice. The receptionist was very friendly but when I got into my room there was a pubic hair and urine stains when I lifted the toilet seat. This prompted me to check the bed and there were also pubic hairs in the linen and head hairs and fluff on the pillows. This was obviously very disappointing. The receptionist promptly moved me rooms and apologised. I also used the pool facilities, the changing rooms were disgusting. The floor was filthy and there were used towels thrown all over the place. The hand held part of the showers were all laying flat on the ground where they didn't fit the hanging facility properly, there is nowhere to hang your towels when in the cubicle so I had to fling my towel over the top of the shower curtain which was dusty. The sauna also wasn't working. I had dinner in the restaurant, the calamari was over priced for what it was, however the halloumi skewers were absolutely delicious. The next day reception ordered a taxi, specifically requesting one that took card. Three taxis arrived, all of which told me there weren't for me. One driver came inside, spoke to reception and said the cab was infact for me. I then discovered that the taxi didn't have a card machine so we had to stop on route. He headed to the wrong address and tried to charge me £6 more than the fare was meant to be. This all caused me to be late for a work meeting. Overall, unfortunately I wouldn't stay in this hotel again.

Room was ok, a bit shabby and bath had a few hairs in it! We were right above the entrance and it was so noisy, people leaving for airport I guess every half an hour or so and talking at top if their voices....Also had 2 men at 1am outside our room having a loud conversation...had to tell them to be quiet!

This hotel is rundown. Staff wasn’t particularly pleasant and there was no lift to our room. (Normally wouldn’t care, but carrying 10 days worth of holiday travel bags up 3 floors was tiring) Taxi also cost $18 from airport to this hotel. It’s less than 3 km away. Not worth the money. Would never stay here again.

The reception staff were not the most helpful! Restaurant food was nice and staff there and in the bar were very really pleasant. Would choose again if needed to be near carpark as location was good.

Service was good and the hotel is well presented, however the shower was very intermittent; from no water at all, to sudden urges of cold. There was so there was an annoying light in the bathroom which I couldn't seem to turn off which meant I had to cover with towels to get to sleep! The windows are pretty thin too meaning you can hear every car and plane in a 3 mile radius (not great when you're next to an airport!!)

I am very pleased with your services , answering my request ,room setting and I will use you next time.

All round brilliant 👌 Plus bar staff were excellent 👍

When i got there 2 cars had been broken into & just left with glass on floor. Checked in Perfect. Lady behind desk was only one at hotel who seemed to know how to do her job. i put a card on my room as i knew i was going to eat drink. When i placed orders bar staff refused as cash value was more than the £50.00 taken on my card. Back to the front desk lady who again sorted it out & advised waiters how to do their job properly. Food was a shambles. Desert came out before main food & waiter got snotty when we refused it as we wanted to eat main meal first. I booked hotel rooms through Hotels.com as it was cheaper & when i got my bill they charged me for 1 room. Why? Everything's has been paid for in advance. After 3 days of emails NOT 1 person has got back to me with any answers. Worse service I've received at any hotel during my stays.

For one night before flying out was fine. Hotel is in new carpet and paint. A little dirty in first room but changes rooms due to needing to use the elevator. Second room was much cleaner. The bed was hard but most hotels are and No bed is as comfy as your own so to be expected. The service was superb and taxi waiting at correct time so that was good. Breakfast box waiting and that was great.

On arrival, bucket in foyer to catch rain. Bed desperately needs new mattress in room 323 as it dips in the middle. We stayed Friday night and were told breakfast started at 7am - when we got down for breakfast at 7.20 the waiting staff told us breakfast starts at 8. Not great when we had planned to meet family at 8.15 to go on a long journey! Waiting staff were wonderful and did everything possible to ensure we had breakfast but it was not a great start to a very long day.

Everyone was exccellent at the hotel and very helpful

We had a family room which in fact was 2 rooms together one which was well maintained with a bed and one a bit tatty with a sofa bed. The sofa bed was not made up so I tried to pull it out and it was covered in thick dust which was offputting so myself and my two children slept in the double in the other room. Apart from this the sofa bed room had a door which led to another corridor and unexpectedly the cleaning team entered and then said they did not realise anyone was in the room, they then proceeded to push their trolley through our rooms as it was the only way to get from one corridor to another. So I guess this is not used often as a family room. The restaurant was good and the service there was great.

To put it simply there was the previous guest dirty underwear left hanging in our bathroom.

Smelly communal areas and room, quite dilapidated, very hot in the room, bath water run red with rust, stains on the ceiling, dinner over priced and not well cooked. Shame.

A really great place to stay. Hotel team were amazing and so very helpful. All requests were catered for ... cannot recommend highly enough to others. Enjoy.

Well worn, cleanliness issues, especially in leisure pool area and changing rooms. No air conditioning although room fans were provided which were excellent.

Seemed lovely from the outside, and the staff in reception and the bar were very pleasant and efficient. I'm fairly easily pleased with most hotels, but sadly, this one was lacking. I wasn't best pleased to be charged £5 for parking overnight on arrival, as I was staying for a wedding, not the airport. I n the bedroom corridors, the walls and doors were scratched and in disrepair. The bedroom was lovely as we arrived, but was spoiled by flaking paintwork on the frames, cup stains and a dead insect on the windowsill, and dirty net curtains. The window was open, clearly because of the high temperature in the room, as in the corridors of the hotel, with no air con, just an air ioniser, which was broken at the front and blew out limited air, which didn't really help at all. As we left the room for the wedding, we were sweating profusely, and it was actually rainstorming outside, so was unsure why the inside was so warm. We asked at the front desk for a fan, but none was available so we asked if one could be left outside our room for later, which wasn't there on our return! We had a running joke with the other guests at the wedding staying here about how hot the rooms were. Fortunately, the bride and groom were swapped to an air conditioned room for their wedding night. A s we were off to the wedding, we asked at the bar if they could manage chips quickly as a snack, but the kitchen forgot our order. Very disappointed. The rooms need upgrading, but the staff were kind.

Hotel was OK, nothing special, in need of a lick of paint and modernisation really, furniture was dated with the occasional modern twist so was a little confused. Bar and restaurant were nice if a little bit on the warm side with no air con.

Very horrible damp smell in bedroom. Staff didnt seem very interested in the guest. Generally hotel looks very tired and needs a facelift. Breakfast was good value

This hotel was situated near to all amenities and Manchester Airport.Modern hotel , food was good and had leisure facilities.Would definitely go back and will let family and friends know.

Okay for an overnight stay room was clean and adequate, breakfast was okay though nothing special, reception staff were friendly enough, decent facilities swimming pool and bar

Service was good considering it was 2:30am. Room was comfortable and clean although it was a bit hot (fan was provided).

Check in experience was OK but not particularly welcoming, general decor is old and tired as is the room, restaurant food is good as is breakfast, but service very slow and parking is a nightmare. All in all hotel is OK but wouldn't stay there again unless no choice.

Absolute shower of a company both Hotels.com and Hallmark. Will never use either of these companies again and will be instructing my friends and work associates not to be using these platforms for hotels! I have used hotels.com 27 times since April and will never use them again! Customer service is horrendous from both parties.

Nothing particularly likeable. It feels run down, there’s no shuttle bus facility like so many other airport hotels offer, and unbelievably no soap or shower gel at all in the bathroom!

Bedroom was little old and tired but reasonably clean. Reception staff and phone calls to reception from room took a long time. Not great with room service for dietary requirements. Restaurant staff were great

Room was 30 degrees c no air conditioning, there was a table fan and 2 very small windows but didnt make any differance

It was too hot in the bedrooms - very uncomfortable

Rooms where 36 degrees and all they gave you was 2 fans. We asked to be moved to a lower floor and they said “every room is that warm”. DO NOT STAY HERE IF YOU WANT SLEEP

We have stayed before flying on three occasions. Value for money excellent and the bar and staff are great. The room did not smell clean however & the bathroom had certainly been cleaned with a dirty cloth as it smelt of urine until the door had been open for an hour and the surface wiped down with damp tissue

The bed we stayed in was broken so I now have a stiff neck

Well located close to Manchester Airport. No fuss hotel with open pleasant public areas and sensibly priced meal options. Good buffet breakfast and ample parking

On top floor, no air con so very warm. Arrived after a late flight so had no time to sort it out.

The property was in a good location for taxi to airport and had pleasant rural surroundings including iconic pub and park like area. The pool and spa were accessible and the food was delicious.

Spent all afternoon in the leisure complex, was very relaxing, steam room not available but still had pool, sauna and jacuzzi

The staff are all excellent, especially Simone who shared her local knowledge to such an extent that our stay was made extremely easy to commute

Reception was pleasant and friendly, the room was dated with paint hanging off the walls. The Bathroom was very small. Early morning fire alarm went off. Building work going on outside of room 311.

The room wasn’t clean, with hairs all over the bed and bathroom. The condition of the room wasn’t great either, it looked old and had lots of cracks. It said toiletries were included so I would expect conditioner and moisturiser to be included in that but they weren’t

Even though this is a dog friendly hotel, be warned that dogs are not allowed in any public areas like the bar etc which seems odd for a pet friendly hotel.

The staff were amazing and so friendly in every intervention. The room was tired and really, the bathroom was disgusting. The bed wasn’t comfy either.

The room was in a reasonable condition but very warm. There is no air conditioning and had to close Windows at night due to noise from taxi movements. The food was okay except for fish pie which was inedible and had to change.

The staff wasn't very friendly. We had a couple of issues and the staff didn't seem to care

I had to sleep with all the windows wide open as the room was ridiculously hot. The shower was pathetic with virtually no water pressure and as a result not much more than a dribble of water. The buffet breakfast was cold. I was in rom 300.

Arrived at hotel at midnight and was told on arrival that hotel was overbooked. The suitably found me another hotel but i was offered no compensation. When asked they just said that they will pay for the room in the hotel that i am going to. I stated that i am not getting anything for being inconvenienced as i have already paid for a room in this hotel which i was not receiving.

Was very noisy people partying all night I couldn’t get a good sleep

Place wasnt filthy bed had marks on it the bathroom was disgusting and the door was handing off. Inside of the windows were mouldy and filthy never been cleaned. The sofa and the chairs were also disgusting and the carpet was ripped in the centre of the room. Absolute disgrace stopped in better hostels

it was all just about ok. staff were helpful. room was clean.

Friendly staff , nice room, good breakfast. Expensive transportation from and to the airport.