Best Western Manor Hotel

Staff was kind, rooms are clean, breakfast was good.

NA

The staff were friendly and cheerful and very helpful The big bed was lovely

The decor of the room was very dated - and upgrade in the bathroom is needed

Het personeel! Fijn, hulpvaardig, aardig! Ontbijt is goed. Veilig parkeerterrein.

De kamer is ongezellig. Als het raam open staat hoor je de snelweg.

We were visiting family so we did not try breakfast or dinner. We met several members of staff from the reception and the night porter, without exception we were made to feel extremely welcome and they had genuine interest in our stay. We had a comfortable bed. It has a large car park, which feels safe.

We chosen this hotel to stay as we've been here before in March. We had a group booking for an event in gravesend and with a party of 15 this was an ideal location. The staff here were very friendly and Shell was absolutely amazing making sure our stay was what we needed. The rooms were very clean and spacious with a lot of storage. The breakfast here is outstanding with everything you need from toast to cooked breakfast, juices and unlimited tea and coffee. This hotel is great value for money and I would definitely highly recommend.

Provided what we needed

Menu was minimal but not a problem

Easy access

There wasnt anything wrong

Locatie

Prijs kwaliteit

We stayed at the hotel as part of a wedding party group and had an absolutely fantastic experience from start to finish. The customer service was exceptional, and the whole team made us feel genuinely welcome throughout our stay. A special mention has to go to Michelle, who looked after us so well and made sure we had everything we needed at every stage. Nothing was ever too much trouble for her, and she went above and beyond to ensure our stay was comfortable, enjoyable, and stress-free. Her professionalism, warmth, and attention to detail really stood out and made a huge difference to our experience. Thank you to Michelle and the entire team for helping make such a special occasion even more memorable. We wouldn't hesitate to stay again and highly recommend this hotel to others.

Location excellent for Brands Hatch

Clean, light and airy. Well decorated and presented. Location was spot on.

Lack of windows and natural light in restaurant/lounge area. Nicely presented yet a window would’ve been superb.

Great service at the hotel Michelle couldn't haver been more helpful.

Fantastic. Staff went above and beyond.happy and friendly all the time.brillant.Clean .nicely decorated. Recommend

My husband and I had a comfortable short stay at The Manor recently and found the hotel to be in a quiet location with very helpful staff.Nothing was too much trouble when we queried something and it was sorted out immediately. Nice friendly atmosphere, would return.

Excellent hotel, and the staff could not have been more friendly and helpful. Would definitely recommend the Manor Hotel, Singlewell.

Great option for an overnight stop, fantastic staff who are very helpful

N/A

Location - close to A2 and walking distance of a good pub. 10 min drive down to Rochester. Very helpful location.

In the heat - would be nice to have air con.

flys on the bathroom dead and not cleaned

poor mattresses

Location was ideal for my stay. Breakfast was a reasonable selection.Would have sampled hot one if I was not going out for a celebration lunch!!

I do like kettle & tea making facilities in Room.

The staff were really helpful. Shell especially, I was there for a sad occasion and she took the time to speak with us making sure we had everything we needed and was amazingly friendly making me feel at easy and it was very much appreciated.

Nothing

Location

No other guests! Very odd to stay in a place that was so quiet.

Amazing staff xx

Nothing

Great location for work requirements

Some noise from the nearby A2/M2 and no air conditioning

Location was excellent. Very clean. I stayed in the suite and the room was very spacious.

The bed was small even though said it was aligned size and the shower wasn’t very powerful.

Friendly helpful staff.

Noisy road outside

A small but friendly hotel. Food good value and quick. Staff are on the ball and very helpful. Breakfast was good. A large car park with barriers. Felt safe leaving van. Easy to find. Rooms clean and tidy.

The staff were super friendly and helpful

There was no Aircon in the room. There was a fan in the wardrobe, but this just pushed warm around. The Wi-Fi was on the blink. No kettle in the room so you have to go down into the main lobby to make yourself a hot drink.

Staff

No wifi throughout Hottest day of year no aircon Could have issued bottles of water to room Fan in room inadequate Unable to set to bill at the time of purchase due to inadequate WiFi Unable to work due to inadequate wifi

Another Faultless stay. Thank you to Shell and team for making our stay lovely. Always happy to help , friendly and welcoming. Very clean accommodation. Highly recommend. Till the next time. Thank you.

Central to where I needed to be private car parking clean spacious and very helpful friendly staff . The hotel has been refurbished to a high standard

Nothing

Prima hotel voor een nachtje op doorreis. Personeel heel aardig. Basic hotel, we hebben geen ontbijt genomen dus daar kan ik niets over zeggen

Ik miste de airco maar het was dan ook 30 graden

We stayed here to attend a family wedding, it also happened to be my birthday. The staff went above and beyond they put flowers and a Birthday card in our room. such a lovely touch. The hotel is clean, and the breakfast was good. The staff are all so friendly. We had a really enjoyable stay.

Nothing

Very helpful and friendly staff.

The bathroom is rather confined.

For once i had a hot breakfast, most of the time when i stay in these places the breakfast is luke warm but this one was lovely to enjoy The staff were so lovely and helpful and willing to help even the slightest thing was no trouble

Ok i looked out of the window to a wall, its the only thing i could say

Very kind and polite staff

Hotel was very nice , so much to choose from on breakfast

Room was really cold

Friendly staff, always there to help you with everything you need.

Shell and Tracy are both exceptional staff. Food very good and a great comfortable stay. Would recommend

The food was very good and there was complimentary hot drinks and there were no stairs !!

Nothing everything was fine

The member of staff on duty was amazing but the room let it all down mattress was very worn with dips and lumps shower didn't work and the room overall was very tired but clean Was told in the morning that if we would have said they would have upgraded us to a better room but we was only there for one night so dealt with it But also if they had a better room why wasn't we put in it to start with as the receptionist said they are having an upgrade to all rooms but the one we had hadn't been started Overall room was clean but very disappointed as was expensive compared to other local hotels

Bed mattress and shower

The staff were really helpful

Needs a bit of an update

Family room was spacious and clean

Proximity to motorway

Very clean and modern

Nothing

Free secure on site parking Friendly and helpful staff Nice clean and spacious room Big comfy bed Good toilet products in bathroom Great breakfast with plenty of choice of hot and cold food Unlimited Tea and Coffee

Nothing really

Local to where I was working

It was a bit noisy, but unfortunately that was the motorway. That’s the only criticism

Clean, safe and friendly

Absolutely lovely apartment style room, very modern and very clean. Made it enjoyable and very comfortable to stay here.

Breakfast was ok - typical English breakfast

More variety at breakfast-

Have stayed there several times, each time a pleasure - very friendly staff, easy to find, plenty of parking, huge clean rooms. I am on a bit of a diet so just opted for poached eggs on toast - possibly the best poached eggs I have had in a very very very long time. I always look for this place when down there and even if its a bit more expensive, I book it - just a great place

nothing, it was perfect.

Michelle was fabulous!

Way " more" than 2 miles from the cruise port. We didn't want to swim the Thames.

Location, lovely hotel very clean great bar and restaurant

Room a little cramped but ok just a minor grip didn't impact my stay

Nice hotel, friendly and helpful staff. Secure parking, big bonus. First room allocated had a problem with the heating so back to reception and within 5 mins all sorted, moved to another room no quibbling. Good customer service. We didn’t eat dinner at the hotel as we were at a family dinner but breakfast was good. Plenty of choice. Room was nicely decorated and good bathroom. Recommended.

Auf Wunsch werden warme Speisen zum Frühstück zubereitet (Eier, Würstchen etc). Freundliches Personal.

Räume etwas kühl, Heizung nicht selbstständig regulierbar. Ohne Auto schwer erreichbar.

J’ai passé une excellente séjour dans un charmant hôtel

Bed very comfortable.

Breakfast at £14.00 was very expensive, and not very good at all. Eating area soulless. Shower a death trap - floor so slippery. Could not get consistent temperature of water in the shower. Nowhere to hang shower sponge in shower. Toiletry shelf in shower ridiculously small.

Good location, nice and clean facilities. Exclusive staff and nice choice of breakfast

None

Very warm welcome and attention from Wendy

Not much

Excellent value hotel. Great night's sleep due to a comfortable bed, highly effective blackout curtains, and very quiet surroundings. Free and very spacious car park. The room was a good size, and the bathroom and shower were good. Large TV and a desk for working (with fast stable WiFi). Excellent breakfast, including varied continental selection and hot items cooked to order (sausage or bacon baps, for example). Staff were very professional and friendly. Checking in and out was quick and easy, including sending an invoice for work/expenses purposes. There is a bar/restaurant for evening meals which I didn't have the opportunity to try. Very convenient location for nearby Kent towns and was considerably cheaper when I booked than nearby alternatives.

Nothing really - perhaps to consider having smart TVs with the various streaming apps as many hotels do nowadays (but I am being picky here).

We didn't eat at the hotel. The staff were very helpful and very polite

n/a

Free parking in secure car park Close to town centre and motorway Good sized room and bathroom with good shower Great breakfast choices Easy checkout

Nothing really as met all my needs

I booked two rooms for one night and a studio room for two. My Fiancé wanted a central location so the Girls could do their makeup and get ready. And a Bridal suite after the wedding. We had other guests stay there and we all enjoyed it very much. The staff decorated the room and left bottles of Chapagne in an ice bucket too. We had a lovely experience and wouldn’t hesitate to recommend this Hotel to all Our Friends and Family

Great location for a wedding.

Staff were amazing , they went above and beyond.

It's was amazing. No faults

Only one tiny window opening on a corridor. Hard to get fresh air.

Stayed here many times so generally everything is just what I need. Location is good as bear motorway and Gravesend town centre for everything you need. Staff friendly and helpful. Room was very spacious and although pretty basic then was clean and had a big comfy bed. Bathroom was clean and plenty of towels and shower was good. Quiet location of room on ground floor. Free parking in secure car park.

Very bright security light outside the room so gave some light in the room at night but didn't prevent me from sleeping well.

The property was clean and food lovely and staff amazing especially Chel (Sharon) a true credit to your hotel.

Nothing.

Very friendly. Large well finished room. Dinner and breakfast good value. Secure parking for bike.

My husband and I stayed here in September for the weekend of our wedding, we had severel friends and family who stayed too. From the moment of booking untill we left all of the staff were extremley helpful and friendly. The hotel was lovely, we were given an upgrade on our and it was fantastic, very clean and comfortable. The breakfast was realy good with lots of choice, and food in the resturant was really good too. On our wedding day the staff had decorated our room and left some treats that were a lovely suprise. we had a wonderful stay here and all our party agreed that the staff had gone above and beyond to make our stay special, especesially SHELL who was an absolute superstar, and an asset to the hotel. We will definatley return and highly recommend this hotel.

Excellent

Service, breakfast (offer was limited to few items), rooms too narrow.

lovely room, lovely staff, comfy bed and if we come back to watch brands next year will book again

Location

Light coming under door from corridor.

suprised that breakfast was not included. Bedroom excellent but kettle and hair dryer were very cheap and cheerful. Expected better Bedroom lighting poor. Dimmers needed, also 2 bedside lights please