Courtyard Monterrey Airport

Hotel limpio, bonito y tranquilo, de negocios, lo recomiendo para estadías de trabajo.

El tema de la factura que ahora uno la tiene que realizar pues mal porque uno anda corriendo, no les quita unos minutos apoyarte con esto.

Very friendly staff. Nicely decorated clean room and shower. I would definitely recommend this hotel to anyone. Fantastic bar and restaurant. I'm on the road alot and this is a gem!

It was ok.

Servicio de Calidad

Good experience

El precio me parece excesivo para las instalaciones y limpieza

Delicious.

N/A

A good place to stay.

The service was excellent. People at the front desk, people in the restaurant, people in housekeeping, everyone. Excellent service!!

Never show me this brand, bullshit.

Require to cancel the order, no response.

The room and bathroom were a very good size and it had all the facilities required

The air con had a strong damp/mold smell which was very unpleasant and really detracted the enjoyment of the stay

From the front desk to the room , service was amazing, Mildred was helping me with all the information about the place and the food , she wanna make sure I’ll get the whole memo and everything about the stay , she was so kind with great hospitality , enjoy the stay and the delicious breakfast we sure gonna go back to this hotel again .

Good

Everyone every help

Hotel was well kept and staff service was very good

My initial room at 207 had a leaking toilet seat, makes the floor wet and therefore the toilet was unusable. I was then transfer to room 507. Everything went okay after that.

This is my go to when im in MTY area. Very friendly staff and the value is good. The restaurant cooks up some good food and theres cold beer.

Hotel was nice, clean with good service. The general area is a bit rough, so the hotel really stands out in comparison.

The hotel was nice. The only area that needs attention is the evening receptionists young person. Seemed more interested in the cell Phone than responding to my questions regarding transportation to the airport. It seemed to annoy the individual that I was asking questions.

Breakfast was not what I expected from marriot and could be Ich better.

Good

Friendly personnel

It was very clean, staff was very professional. Restaurant food was excellent. Definitely will stay again.

N/A

Close to the airport and very very nice hotel.

Ppl from the front desk excelent.

It felt like home.

Great

Near airport

Booking.com charged me $165 us dollars for one night, and then at the check out next morning they charged my card for $170 us dollars so not happy at all. (why they did it I don't know)

The area, location and accessible

Good location close to the Airport, shuttle service included. However I couldn't watch the TV because supposedly they were having issues with their system but never sent someone to my room to fix it.

Close to airport

They are in the process of refurbishing the whole place which means the reception area, bar and general space is either closed or a temporary fix in place. They needed to do something to modernize the place as there are many new hotels now in the local area. Thankfully there is a good restaurant/bar connected to the hotel. Water pressure is poor so showers not great. Rooms are nicely done and very comfortable. Staff are friendly and helpful. Good location for the airport and the industrial area around it.

nothing

misleading information about free Breakfast with reservations

Shuttle to the airport was great! Food for breakfast was varied and delicious. All was ok. Under renovations so it was a bit messy in hallways. The price was american standard. I stayed at a mexican hotel a few blocks away that was a third of the price and wonderful.

Margaritas not good. Needs improvement Hallway renovation hard to get around. It was just ok..

Location was great. The shuttle service was reliable to and from the airport. The room service food was good and speedy.

The hotel was under construction at the time I was there. The usual lounge was closed. I asked for bottled water with my room service and they said they didn't have any but would try and find some.

I was quite impressed by the friendliness/politeness during my check-in. Never came across someone so polite (outside Japan). The hotel has been under re-modelling since my last stay in April 2022. But the room was clean and quiet during my stay. The breakfast room was also opened.

It’s in great proximity to the airport and is surrounded by plenty of restaurants.

The property was under construction, the staff seemed slightly young and incompetent, and one of our 3 rooms was extremely dirty.

Staff is extremely nice. I requested a shuttle from the airport to the hotel and they were there within minutes. Check in was a breeze. Hotel is nice & clean. Showers are gorgeous!

There was a smell, Stronger in hallway. I’m assuming it was the carpet. Beds are very hard. Felt like I slept on the floor.

Everything was good...

Even though some repairs are in process, the stay was comfortable.

No access to swimming pool for repairs

Kind and Comfortable

Hotel is being renovated, nice bathroom, comfy bed, good breakfast including fruit, yogurt, hot breakfast, juice and coffee included with stay. Free shuttle to and from airport. Stay was very pleasant. Check out the pics.

quick access and facility transportation many dinning options

Muy amable los de recepción el hotel tiene trabajos activos

They offered us the free shuttle service

I like everything about the property and the staff, because everything was top notch. I have nothing negative to say about this property.

The Hotel is old, and the breakfast is too simple for the price, and the worst situation was that never respected the price of my reservation

They give me only two towels and we were there people

Room was comfortable and clean No hot water in shower and very poor stream of water but since only staying one night did not have time to have them fix it Customer service was very good transportation to airport was great and on time

Just basic services available due to COVID restrictions. Considering this it was and OK stay

Ideal for short business trips. Older building with average facilities / equipment. The crews of e.g. Aero Mexico also stay there, because there is nothing better nearby. The price / performance ratio is ok.

Stayed here for one night and it was very nice. The staff was wonderful, room nice, shuttle to the airport, & great food next door. Will definitely stay here again on my next trip to Monterrey. Thank you Courtyard!!

Friendly and professional staff at the front desk and restaurant for breakfast. Delicious selections to choose from for breakfast buffet. Ask for the "green juice". It is delicious and healthy. Lots of close restaurants nearby within short walking distance.

This hotel has great service, especially if doing local business. Shuttle service is quick and convenient. Good food and drink in the hotel and also convenient to walk to a couple of nice places to eat. I haven’t compared to other hotels close by for service or quality, this was a bit higher in price, but service was amazing. Only downside I really found was some kind of upgrade in the room next door, but only had construction noise during the day, they had no way to know I was in the room during the day.

I stayed at this hotel for two nights. I got to my room and I found few big insects, I can provide pictures if required. They were all over the room and near the bed. I did not feel comfortable staying the two nights. I had no choice due to the nature of the trip and the location. I avoided staying in the room as much as possible and only went in to sleep. The stay was for two nights, and the first night I left the room I put the do not disturb sign. I took most of my belongings and only left a book on top of the night stand. By the end of the day I go back to my room to find the book is no longer there! Also the cleaner entered the room! Then next morning was my flight and was eager to leave this hotel as soon as possible. It was extremely disappointing and an uncomfortable stay. I go on a business trips in north america at least once a week and I typically stay at the Hampton inns. This is my first time in a while I go in a Marriott hotel chain and it was disappointing. I'm a Marriott member and am not sure if I would consider Marriott in the future after this experience.

The facility was very clean with friendly social times with some free beverages and snacks. The breakfast had a wide array of choices, room services was very good and reasonably priced, and the staff was very helpful and friendly. The vans ran every 30 minutes. There was an excellent eating establishment physically located on the premises offering even more options. Overall, it was a very enjoyable stay.

Very close to airport if you're worried about traffic to and from. Multiple restaurants within walking distance. Hotel Shuttle available. Hotel has own restaurant and bar with happy hour specials. Bottle water in room daily. Beds are clean, carpet clean. Convenience stores are nearby and coffee shops. Security 24/7. English speaking hostesses and clerks. If you like routine, are a creature of habit, an introvert, or just like to keep it simple and convenient, then this place will do you well.

This hotel needs refurbishment. A/C with condensador part inside rooms makes high noise together with noisy refrigerator, difficult to sleep. Small gym. Breakfast well below Marriott standard. Service is fast and friendly.

My hotel stay was fine. Room was clean and comfortable. People were friendly especially in the dinning room. Good selection of food at breakfast buffet but I found dinner to be somewhat limited. Would have preferred more traditional Mexican cuisine. Otherwise, all was good.

For a relatively high price paid, i was checked into a dated room with a stiff mattress, no lock box, dated furniture and a window that wouldn't fully close (hence loud highway sounds audible despite ear plugs). The breakfast was pretty good.

Small Gym - it is full in the mornings that is the time that I have available to make exercise Old rooms and air conditioning and TV Layout not easy to see TV Good service from staff and excellent food options

I liked the happy hour, the excellent service provided by the staff

Facility is older but well-maintained. Rooms are clean and everything works. Housekeeping is excellent and room is always nicely maintained. Restaurant is full service and has a solid breakfast buffet. staff is courteous and competent. Shuttle service to airport is good.

Everything was excellent

I stayed in this hotel for a few times before and decided to give a try again. I booked this hotel including breakfast for one night last Friday. When I checked in, I was told breakfast will not be included and I can get a continental because I am the elite member with Marriott. It took a while to get my breakfast back; especially frustrated in the beginning of the conversation no one tried to listen to me, but just kept saying I didn’t book a stay with breakfast until I showed the evidence of my booking. Do not recommend to stay, not a friendly hotel!!!

Bilingual staff was well training and very courteous. Area was very safe and targeted to foreign business travelers. If you want to feel like you are still in the US, this is the place. If you want to take in the culture of the city and country, I suggest you stay somewhere else away from the airport. Breakfast was better than US based Courtyard's...however, the rooms and property need an overhaul...very dated and worn.

The lobby was very nice, seemed renovated in the last several years. My room though was very outdated compared to the lobby. However, it was clean, safe and the shuttle to the airport was on time and easy to coordinate.

Great staff and clean rooms. Overall, a great stay.

I don't like the pool at all. It was dirty and is too small.

Close to airport. Staff spoke perfect English. They were willing to call taxi service. The room decor is a little outdated, good Air Conditioning and room was a great price and very close (walking distance) to Los Fresnos and other restaurants. Timely shuttle to airport (every 30 minutes).

the property is very close to the airport and is very convenient

Loud air conditioning

Too old everything. Even not include morning meals

The shuttle took 45 minutes to pick me up at the airport. I had emailed the hotel twice before my flight to confirm pickup time and location. There was no shuttle when I landed, and I had to call the hotel twice before the driver finally showed up.

It was very good experience, I was expecting a little room with just a bed in it because is near to the airport but it was very big and clean. I used to stay at other hotels always that I travel for business but I will now use the Courtyard

The hotel was really good, but the service from all the staff was great!

Excellent service , excellent people, great location for my trip

I just stayed for one night and picked this hotel because it's really close to the airport.

Great hotel!

Everything was excellent.

The room was quiet and clean. The breakfast in the morning was excellent. Staff was helpful and nice. Would stay here again.

This is a great place to stay when you have to catch an early flight. It has a decent restaurant and also an excellent steak house is connected. I've stayed here twice in the last few months and would stay again. Service is impeccable. Front desk, security, shuttle driver, bartender -- cudos to all. My only beef is a musty odor in the room. I opened the window and ran the air but it never really goes away.

Old place, hard bed, old sheets. I wouldn’t stay there again.

I don't usually stay here because of the price but it was my only option. I didn't have any problems, everything worked, staff was friendly and it I said close to the airport.

Nothing good or bad to say

Decent breakfast and inexpensive. About $6.00 USD for buffet breakfast. Nice lobby area and place to sit outside and eat. Gazebo to shelter from the sun. Considering proximity to airport it is very quiet at night and safe. Friendly staff.