ITC Grand Goa, a Luxury Collection Resort & Spa, Goa vs Similar Hotels

Generally positive: room size and layout praised and some guests noted well-stocked, comfortable rooms; a few reports of missing items (bathrobe, slippers, minibar) lowered a perfect score slightly.

Room quality was acceptable; however, there were complaints about bed bugs, impacting the overall sentiment.

Beautiful property with lovely furnishings.

Mixed signals: several guests praised housekeeping (named attendants kept rooms spick and span), but others reported dirty breakfast tables and occasional upkeep lapses.

Cleanliness was lacking, with several reviews indicating issues such as messy pool changing area and bathroom cleanliness.

Standard quality for this hotel tier.

Consistently praised: close to Dabolim, private beach, away from crowds and convenient — frequently listed as a key positive.

Location was praised for its proximity to the beach, although access was mentioned as problematic.

Very private and quiet location, though transportation is needed.

Strong positive sentiment for staff (multiple named employees: Alisha, Ramesh, Gopal, Nikita, Olga, Chef Glen) who were repeatedly called out as helpful and attentive; some isolated reports of slow/unattentive moments but overall service is a standout.

Service had mixed feedback, some staff were responsive while others were not, reflecting standard quality for this hotel tier.

Staff is attentive, polite and very helpful.

Significant negative feedback: repeated complaints about poor breakfast variety and quality, cold/dirty breakfast area, and severe food-hygiene incident(s) causing illness — major weakness.

Food quality was generally good, but chaos during breakfast service diminished the experience.

Food needs improvement in terms of taste and value.

Resort amenities like pool and private beach are highlighted as major positives; some fitness-centre and upkeep complaints (broken cycles, no water/towels) but amenities remain a strong point.

Amenities had some positive feedback, but specific issues with the pool and cleanliness limited overall satisfaction.

Standard quality for this hotel tier.

Mixed-to-negative: several guests explicitly stated the stay did not feel worth the price and requested partial refunds; others felt it offered value — overall below target.

Value for money was questioned due to high prices versus poor service and management.

Food is not good and very expensive given the small portions.