Best Western Plus Orillia Hotel

Nice Hotel ,took one star away for noisy ceiling fan that comes on with the light.

Check in slow, 2 desk clerks one goes on break right during check in time. Did not get room we booked ruined our weekend. Room wd git mediocre at best. Even hot tub in hotel closed for maintenance. Worst stay at a best western we’ve ever had.

Clean room

Perfect stay - only concern was a jettted tub had mold in the jets - never thought it was a good idea to have jetted tubs in hotels as they are impossible to maintain

Great hotel and value clean and comfortable.

Good

Nice hotel.

Premises a little rundown. Door was broken. Key card had to be reprogrammed several times during stay. Staff was very helpful though. Lots of stains, scratches on doors, water stains on ceiling.

Great front desk service

The staff were incredible. Beds & showers amazing & room was super spacious. It will be our go-to hotel for our Orillia visits for now on!

No remotely vegan options for breakfast.

N/A

Property in great location in Orillia, but the exit at the back of the property was dirty, coffee maker not replaced with a working one

First time staying at this property and it was great Ben at the front desk was absolutely amazing so professional, polite we were getting the shuttle to casino Rama and he made sure we got our bands he’s just great anyone at this property I came into contact was actually extremely nice and that’s a big change from some properties I’ve stayed at so way to go team and this even includes the chef he walked by me in from lobby and had a big smile and said hi and how are you today so these little things make a big difference

We really enjoyed our stay there, the staff is so accommodating. The room very clean & comfortable.

The hotel was great, room was clean, a/c worked very well. But especially we loved Donna at the front desk. She added the specialness of the hotel. She gave us all sorts of suggestions and was friendly and wonderful! Also, we took her advice to try out the Portage restaurant on premises and LOVED it... try the appetizers, they were amazing!

Fan on a/c in room was very noisy. Neither my wife and I had any sleep. Certainly was not worth the $250 we paid. Did not include breakfast either. Never returning.

Halls need carpet and paint. Beds stiff. Young lady at reception very nice. Lots of food around. Room nice other than tough mattress

Loved the walking trail right outside the building and sight seeing stops along the trail.

Great stopover on the island.

Great stay friendly staff and easy to access

Jetted tub is not what the picture advertised on the website, for the room it shows a corner tub, the reality is it is just part of the bath tub in the bathroom with no pictures or anything on the page saying that. Deceitful posting it as part of the living space but it not being. Definitely wasn’t worth the price of the room.

Would have been nice to have a complementry breakfast. Thought it had a full size fridge, but it didn't. Lucky there was an ice machine. Bicycle path right beside the motel was a bonus.

The property seems to be under construction. It was difficult to drive around to get to the other parking areas

It was a great stay. The Receptionist was very friendly and made us feel at home away from home.

We appreciated that the pet friendly room was also a descent clean hotel room.

Ok. Nice and clean and quiet.

There was no free continental breakfast as advertised and what I experienced in other BW. There was no linen plastic bag and no room service until you check out. This could be a 5 star with minor adjustments.

The staff were great but the overall experience was sub-par. First we entered our room and there was a strong smell of smoke - when we called the office they moved us to a different room immediately which was great. Thank you Donna! The building was very dirty on the outside (needed to be pressure washed) and several areas inside needed to be vacuumed (the stairwells were filthy). Breakfast was awful! The meat was not cooked, the poached eggs were soft but the whites were hardly cooked and the pineapple was actually brown and rotten.

We liked the location of the property but the staff which i don't like. The lady in the front desk(that was July 16th 2025 3.30 pm) told us to wait to see if the room is ready it took some time and then she sent us to the room we tried to open the door with no luck so went down to tell her that she said i will reprogram the key for you and the door does't open and went down again the same problem this happened three times after that she said i will send the mentainance guy he came the same problem finally told the guy to open the door with the physical key because we were tired after a long drive he opened and we found it was the wrong room it is a basic room but we reserved upgraded room so we talked to the front desk again and told her we payed extra money for that she said sorry i will change you room and the new room it did not open with the key again so she asked the guy again to open the door. The new room the TV wasn't working. we will not book this hotel again.

Room we got was not as shown in pictures. Pictures show jacuzzi in room but apparently it’s only a jetted tub, so we were very unhappy about that. Licence for elevator was over a year since last inspection. Staff was very friendly though.

We were volunteers at the Mariposa Folk Festival and our four night stay at this hotel was perfect. Helpful and friendly staff, clean rooms, comfortable beds. Fridge and microwave in our room. Thank you so much.

I stayed here for one night with my son on Canada Day long weekend. It was pleasant stay, the bed was comfy, the room very clean. We had breakfast at the restaurant at the hotel which was convenient. I’d recommend this place.

Old hotel

Stayed an extra night we enjoyed our stay so much. !

The hotel needs to improve communication with guests using the shuttle service to the Casino.

Clean and very friendly staff

The hotel and room were fine, but the fridge made a lot of noise. The toilet was dripping all night didn't flush propely - you had to hold the handle down. I let the front desk know. None of these were a big deal. Parking was very tight as the hotel was fully booked. Breakfast is no longer included. They have replaced the brekfast buffet with a small ala carte menu. Very limited choices. Service was good but the food was absolutely terrible. We had modifed avocado toast (no egg, cheese or potato latke) and they added some fruit. Fruit tasted like it had been cut several daya before and left to dry. The avocado toast was bland, yet somehow managed to peave me feeling ill all day. Never eating there again.

The room was very clean bed was so comfortable! Hot tub was in great condition! Filled up fast with lots of hot water. Staff was very friendly. Breakfast was great! Our second time there we will definitely be back when we visit the area again. Thanks

Only thing we noticed was that the privacy curtains in our room #125 did not close and we had people walking by our room outside … I suggest you lengthen the rods so guests can close them if desired

Entrance poor maintenance

Don't be fooled like us. We stayed in the King Room with Whirlpool on June 24, 2025. We booked early in June, specifically choosing this hotel because the listing included breakfast (note that older reviews about this are no longer true). We were coming off a hectic travel schedule and wanted a place where we could just relax and not worry about tracking down meals or amenities. Upon arrival, we were told that breakfast was no longer provided. When we showed our booking details to the front desk manager, Ben, he simply shrugged, saying they didn't update their listing on the booking websites in time. No apology for the lack of communication, and no effort to make things right. The next morning, the hotel shut off water to all the rooms — again, without any warning. When we called the front desk, the staff casually said, “Oh yeah, we had a mini emergency and had to stop all water,” as if it was no big deal. No courtesy call, no workarounds offered like bottled water to manage getting ready in the morning. The most disappointing part isn't even the lack of breakfast or running water: it was the staff's indifference. At no point did anyone express concern or take responsibility. If staff had handled this with a little bit more professionalism, we wouldn't have left this review. Hopefully this informs at least one other potential guest so they reconsider their options.

They advertised a inroom whirlpool which I paid extra for and then when we arrived they told us that it’s actually just a jetted tub in the bathroom, Not what the pictures show. It was very deceiving as we could have got a different hotel with same amenities for quite a bit cheaper, not impressed with Expedia for this at all

Friendly staff nice room conveniently located

The staff Donna and Ben I interacted with were fantastic all around. The room was immaculate and so comfortable. Shower had amazing pressure. The outside of building is tired looking though and needs a refresh. Overall, very comfy and will stay again.

Good

Very pleasant

They had a great breakfast station and the room was clean and spacious.

We booked this hotel as we were in town to see a concert at Casino Roma. The staff was fantastic and they had a shuttle that took us to and from the casino. Would definitely stay here again.

The hotel offered a shuttle service to & from Casino Rama for the concert. The shuttle driver brought you right to the main door of the auditorium. You didn't have to worry about driving yourself or taking a taxi.

Perfect location when participating in the Orillia Perch Festival

Close to Casino Rama.

Checked in Saturday night Returned and no electricity, no emergency lights No back up generator for essentials Wasn't fault of hotel, but weren't very apologetic A discount or possibly a voucher would of been acceptable

Reception is super friendly and goes out of their way to help. Room adequate but obvious that furniture was not moved around so we found the room with old ketchup packets, glasses and dirt under bed and behind drawers.

Great cordial staff

The staff was helpful and friendly. This hotel is not luxurious, but it is a good choice for anyone looking for a clean and well-maintained property.

All fine

Spent one night

There was an ice storm. We were in the dark, no heat, no hot water and no breakfast in the morning. We should get a discount or our money back.

Not bad for the price.

Front desk was very professional and courteous.

I love the foyer and the service was very good. It was busy and one receptionist was busy on the phone, so the wait was longer. The rooms were dated, but clean. The sheets were stained, but clean. The room felt stuffy but that is noone's fault. Overall very good and i would recommend

Great service and value. I probably wouldn't go back to the restaurant, but otherwise I'd highly recommend staying here.

The people and staff nice, but the room tv remote didn't work and need a good vacuum and clean.

The shuttle service was convenient! Clean hotel!

Great service

So far easy check in- room was ready early.

Great location

Good price for a quiet night of sleep.

The staff were very friendly and took time to answer our questions.

Property is showing age but good value and friendly staff. The breakfast is very good.

Staff were very knowledgeable, friendly, and helpful. An older building, but very clean.

Beds need an upgrade. Very saggy in the middle in the room I was in. Other wise pretty standard for the BW

Donna at the front desk is a stand out. My key never worked and she was always there to help and was so welcoming to myself and my dog. The rest of the staff were not like this. Very basic overall with terrible mattresses.

Rooms were spacious we had plenty room for rollaway bed. Staff friendly and courteous. Breakfast was good.

Staff great, facilities clean, rooms clean. Second time here and still parking is not sufficient for guests.

Very clean! You can’t even tell pets are allowed

Really friendly staff, even helped me shovel out my car from the snow!

This was a very nice hotel, located near an nIce walk way that was accessible to walk along. Room was clean and staff were very helpful with check in and helping with tv issues. Room had a nice fireplace and jacuzzi in room. The area the hotel is located is quiet. Short drive to downtown stores and dining. Had a great experience and will definitely be back.

Disappointed with breakfast. We got there around 9:30 am and there was no food left. The bacon and eggs containers were empty. When we asked the employee said “I could make some more but it’ll take about 5 minutes.” I said that I wouldn’t wait.

It was okay

Had a good stay

The restaurant and food are delicious, and the waiter's attention is on another level. However, the mattress in our room was very uncomfortable and wasn't firm. My partner got a horrible backache, and I had horrible pain all over my body, plus the tiredest, so I contacted my massage therapist for his advice.

The property itself was nice, clean and the staff was friendly. We’ve stayed there before and we don’t remember the room being as outdated as it was. Maybe we were in a non-renovated section. It was only for one night, but expensive for what we got.

Easy to find. No EV chargers - these would be nice in a secure, monitored location. Comfortable bed with spacious room. Breakfast had multiple choices but some options were sub-par.

Very spacious and clean room. Included breakfast was filling. Vegan options: apples, bananas, English muffins, bread, assorted cold and hot cereals, Silk almond milk (plain and chocolate), juices, coffee/tea, hash browns (didn't like the hash browns). Other options: sausage, egg, waffles, yogurt, muffins, bagels.

Very friendly staff. Great property close to casino.

Lovely staff.! Very family and pet friendly

Very friendly staff, clean rooms and a nice breakfast

Our room was very clean and in great shape. We loved the comfortable bed. Close to the Casino entertainment Center.

All good

Very clean facility and friendly staff

Staff was responsive when we had an issue.

Checked in early evening, pleased with the lady at the desk. Room shows age but was clean and tidy, bed comfortable and tv was appropriate size.Good parking is limited, surrounding property that I thought was part of the hotel property (uneven gravel, pot holes, vacant lot?) should be marked to eliminate access as a low clearance vehicle could be damaged. Other than that good experience.

We booked a jetted tub room and paid almost double for it. The jets in the tub were full of black mould. During checkout the front desk clerk was completely unhelpul, unsympathetic and told us very polity with a smile on his face that there is nothing they can do. He hasn't even interested in seeing any photos we took. I will put in here that the night front desk clerk Brandi was the oposite inthat she was extremely nice and helpful but we did not discuss this issue with her.

Breakfast had very limited food, staff was not polite when checking if more food is coming. She said “No” with no explanations.

Everything was great No issues

I liked its proximity to everything, Nothing was very far, the staff were amicable and the room was clean and comfortable. The food was rich and delicious, I wanted to see more variety on the menu, along with varying price points. It seemed pricy. All in all, I had an enjoyable stay, and would certainly use the services again.

Clean, check-in experience was great. Staff super friendly and helpful.

We were not told ahead of time that the hot tub was not working and in the room the tub jet did not work as well and the bathroom door was all scratched and looked like it was under construction and holes in the wall in the bathroom