东海园旅游咨询服务中心
东海园旅游咨询服务中心, Changping Road, Jiangninglu Subdistrict, 200040 Shanghai, China- Attraction
Compare nearby stays with similar location, guest experience, amenities, and class.
Luxurious Amenities
Holiday Inn Shanghai Vista offers a range of luxurious amenities, including an indoor pool, fitness centre, sauna, and massage pool. Guests can also enjoy 24-hour room service and stunning city views from the rooftop.
Convenient Location
Conveniently situated near metro stations and popular attractions like the Temple of the Jade Buddha, this hotel provides easy access to key destinations such as West Nanjing Road, Zhongshan Park, and the Bund. With proximity to major airports, it's an ideal choice for both leisure and business travelers.
Culinary Delights
Indulge in a culinary journey at Holiday Inn Shanghai Vista with two restaurants offering a variety of cuisines. From traditional Huizhou dishes at Wenxuan Chinese Restaurant to Western and Asian specialties at Lingge Café, there's something to satisfy every palate.
Book your stay at Holiday Inn Shanghai Vista now to experience luxury, convenience, and exceptional dining during your visit to Shanghai.
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
32 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
32 sqm
Garden View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
67 sqm
Garden View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
67 sqm
Garden View
In-room amenities
1 King Bed and 1 Twin Bunk Bed
Overlooking the city
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 4 guests
4 adults · 2 children
In-room amenities
1 Twin Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
3 adults · 2 children
In-room amenities
1 King Bed and 1 Twin Bunk Bed
Overlooking the city
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
King bed (151-180 cm wide), Bunk bed (90-99 cm wide)
Room details
City View
In-room amenities
1 Twin Bed
Overlooking the city
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Twin bed (90-99 cm wide)
Room details
City View
In-room amenities
1 Twin Bed
Overlooking the city
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
Twin bed (90-99 cm wide)
Room details
City View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
37 sqm
River View, Garden View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
37 sqm
River View, Garden View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
67 sqm
Garden View
In-room amenities
1 Twin Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
3 adults · 2 children
In-room amenities
1 King Bed
Overlooking the city
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
King bed (151-180 cm wide)
Room details
City View
In-room amenities
2 Twin Beds
Overlooking the canal
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-99 cm wide)
Room details
Canal View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
32 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
37 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
El piano, l'esmorzar, la tranquilitat i la ubicació prop del metro.
L'habitació familiar, tot i informar de l'edat del nen (adolescent) era una llitera per a nens petits i amb matalàs molt fi.
Goede ligging met veel restaurantjes en supermarkten en redelijk dichtbij het metrostation
De kamers was niet goed schoon, er lagen nog veel zwarte haren en het rook alsof er sigaretten waren gerookt door de gasten voor ons. In de gang rook het ook constant naar sigarettenrook terwijl er overal stond dat het niet roken was
The attention has been exquisite at all times. Special mention to Miss Judy for her availability and help.
Чисто,профессиональный персонал.
Еда не на международным уровне
La pulizia e la gentilezza del personale ...
Distante dalla fermata metro e i servizi offerti... Colazione senza lista allergeni e troppo poco internazionale... Poco personale parlava inglese
Отличное местоположение. Прекрасный персонал. Шикарный завтрак!
Staff are polite and respond promptly.
All that can be said is that it's absolutely perfect: clean, tidy, and the staff are very friendly. The location is close to the metro station, restaurants, services, and halal food (even for Muslims). The mosque is a ten-minute walk away.
La colazione con molta scelta e lo staff molto disponibile
La posizione in una zona un po caotica e sporca per raggiungere la metro ci sono motorini elettrici che passano suo marciapiedi sfiorandoti di continuo e le strade un po sporche, a poche fermate di meteo si è già in centro quindi a parte il contesto non è male. La struttura è bella ma si vede che ha qualche anno avrebbe bisogno di una rinfrescata…
The staff hotel were helpful and allowed us to check in early that really helped us after long flight.We really satisfied for the accommodation itself with clean room. will return to stay at this hotel for next trip
Un accueil très chaleureux, nous avons reçu une surprise de bienvenue que les enfants ont adoré. Les chambres étaient spacieuses et bien nettoyées quotidiennement. Des bouteilles d’eau approvisionnées chaque jour. Le personnel de l’accueil était professionnel et parlaient anglais. Ils nous ont beaucoup aidé pour installer les applications et donné des conseils. Live music certains soir. Le restaurant de l’hôtel était très bon aussi. Il y a un family Markt au rez, un service de livraison de colis, un lavoir self service gratuit pour les clients. Bravo l’équipe nous reviendrons très certainement. Ps: Le métro se trouve de part et d’autre de l’hôtel à environ 5-10 minutes de marche, très pratique pour rejoindre les lieux touristiques et le centre-ville. Beaucoup de restos à proximité.
Un peu déçue du bar. Le jus de pomme frais n’était pas du jus de pomme (pressé ou jus) mais de l’eau et du sirop de pomme. Le café pas bon à mon goût.
The hotel is comfortable and the staff are friendly, helpful, and professional. The location is excellent with plenty of restaurants and shops nearby that stay open late and the metro station is only a few minutes' walk away.
Overall, we enjoyed our stay but our experience was affected by excessive noise from the room next door during the last three of our five nights. The guests were talking and laughing loudly after midnight and into the early morning. The staff did their best to help by speaking to the guests and providing us with another room to sleep in when the noise continued. However, I believe the noisy guests should have been moved instead of us. Another disappointment was that the swimming pool requires a swimming cap which is not mentioned on the hotel's website. We had to buy one for 100 RMB each before using it. I think it's very expensive and this information should be made clear in advance. Overall, the staff were excellent and our concerns are more about the hotel's management policies than the staff themselves.
swimming pool is dirty bad
The location was good
친절. 조식
담배냄새. 지하철까지 애매함, 명소까지 거리가 애매
房间设施很新,楼顶有泳池,早餐丰盛
没有
Персонал приветливый, но говорят на английском только на ресепшен
Отель уставший
Рядом с отелем есть мечеть, пару мусульманских кафе.
Очень старый отель!!! В номере в ванной дверь гнилая, скрипит. Бассейн полная антисанитария. Завтрак на 80% из свинины. Воду в кофемашину наливают из под крана, не фильтрованную.
All good
Location was good and the Staff Judy was much of help
The toilet sink
Номер с двухярусной кроватью для детей. Номер просторный. Великолепное постельное белье, на всех кроватях. Завтрак, много разнообразных блюд, вкусно. В целом впечатление хорошее, но …
Отель уставший. На завтраке создалось впечатление, что как то грязновато.
Отличное местоположение, хорошие завтрак и бассейн. Минусов для себя не обнаружил
The staff were very friendly and helpful. Location was very good too. Rooms were very spacious.
Not enough facilities in the hotel.
Le confort des chambres ,la situation, la gentillesse et la réactivité du staff.
Le petit déjeuner était bien mais pas assez occidental.
В целом отель хороший. Чисто, уютно. Но расположение немного далековато. Сервис хороший, работники всегда помогают. В здании отеля есть супермаркет, что очень удобно. Есть бассейн, но мы не смогли воспользоваться. Уборку номеров делают каждый день.
Не понравился туалет на 1 этаже отеля. Грязноват и будто не обслуживается.
Our stay at this hotel in Shanghai was honestly one of the best hotel experiences we have ever had. From the moment we arrived, everything felt warm, luxurious, comfortable, and genuinely welcoming. The hotel itself is beautiful, spotless, elegant, and perfectly located, but what truly made this stay unforgettable was the incredible hospitality of the staff. Thanks to Judy from the reception, she was one of the best! We never felt more welcomed in a hotel like this one. Thank you guys! This will be our destination everytime
Nothing
Номер убирали каждый день, очень чисто. Зубные детки и пасту пополняли каждый день. Тапочки, халаты, шампунь, мыло, бальзам, крем все было. Вода питьевая в бутылках пополнялась каждый день. В день заезда был вкусный презент к в холодильнике, за что отдельное спасибо. Расположение отеля очень удобное, рядом много кафе и магазинов. В целом такси по ценам доступное. Персонал в отеле очень вежливый и всегда помогали с любыми вопросами. Завтраки хорошие.
В лобби очень сильно дует кондиционер, но летом это наверно будет даже лучше
Расположение
Les chambres spacieuses et le petit déjeuner complet. Merci beaucoup pour votre attention à l’arrivée. La chambre était prête plus tôt pour nous permettre de nous reposer après le voyage. L’eau remise chaque jour (car l’eau n’est pas potable)
Attention : prenez votre bonnet sinon vous serez facturés de plus de 15€ (c’est pas une arnaque mais pas loin). Deux cafards se sont promenés dans ma chambre. Même parler anglais est compliqué. Les chambres pas hyper bien insonorisées, on entendait tout et la clim bloquée par l’hôtel à la générale.
今次住上海古井假日酒店,整體幾滿意。先講個實際的——酒店有自己的停車場,自駕嚟講真係好省心,唔使周圍搵車位。位置都唔錯,出去邊度都幾順路。 最令我驚喜嘅係周邊食飯嘅地方,隨便行吓就有好多小館子,味道地道,價錢又平,連食兩餐都無中伏,比起喺商場食抵好多。 另外一定要提吓前台Judy,真係好專業,人亦好nice。Check-in時見我拎住行李,主動幫我協調樓層,我問多幾句周邊交通,佢都好有耐性講得好清楚,無敷衍嘅感覺。呢種有人情味嘅服務,令人覺得好溫暖。 下次嚟上海都會考慮住呢度~
The hotel is in a great location, directly accessible by subway. It's very close to the Bund. The staff also tell us how to take the subway. Judy, the front desk staff, was very capable and helped us solve many problems. The hotel's restaurant is very good, and there are many dining options nearby, including Chinese, Western, hot pot, and halal food. Our room is large and very clean. For a hotel at this price, we are very satisfied. The breakfast also caters well to our tastes.
All in all, I had a lovely stay. The location was brilliant. The staff were absolutely wonderful, very friendly and always happy to help. They even let us leave our luggage at the hotel after we checked out, which was ever so handy on our last day.
That said, there are a couple of things that could do with some improvement. The walls are rather thin, I could hear the person next door snoring quite clearly, which made it a bit difficult to sleep. Also, it would be lovely if the breakfast menu included some Halal options, as the current selection doesn’t really cater for guests with Halal dietary needs.
Loved the room. We stayed in a family suite and it was very comfortable. There was a Lego table in there which our kids absolutely loved.
We enjoyed everything about the hotel. Great location, spacious rooms and very friendly and helpful staff.
L’emplacement est très bien proche de tout
Le petit déjeuner, il y a du choix mais ce n’est pas de qualité selon moi
Неплохой завтрак, есть что выбрать. Есть бассейн наверху, а также джакузи с горячей водой, и сауны в раздевалках (хотя я сауной не пользовался). Нам повысили уровень номера до семейного сьюта с отдельной спальней, за что спасибо персоналу! Сам номер большой, с 2х уровневой детской кроватью. Бесплатно пополняли каждый день напитки в холодильнике, что для Китая как я понял редкость. Санузел большой с ванной и отдельно душевой. Оценку за проживание до 9 повысил из-за повышение уровня номера + горячего джакузи, где приятно можно было расслабиться
Дизайн номера морально устарел, ремонт тоже требует обновления. Планировка номера по моему мнению не самая оптимальная - сдвижная дверь в спальню не закрывается на замок, она сделана из стекла, сверху со 2го уровня детской кровати можно внутрь спальни подглядывать. Также дети могут пройти в санузел только через спальню - хотя наверно стоило бы сделать вход в санузел из коридора или гостиной. Бассейн требует ремонта, вода 28 градусов, нужна шапочка для купания, еще в бассейне проводятся занятия тренеров с детьми, что не очень удобно, когда они занимают дорожки для плавания, которых не так уж и много
Wonderful location. Great hotel a brilliant staff
Muito bom Boa localização
Service
Location is close to bund and Nanjing. There are lots of restaurants near the hotel. Lots of Family Marts nearby. Hotel room was acceptable. The swimming pool is good but its used by locals who bring their kids, not a bad thing but would be nicer just for guests. Good self service washer and dryer.
The labels for the lights should have english translation. Better guide on what the hotel had to offer. I wanted to try the resturants in the hotel but didn't know about any of it.
Завтрак и персонал
-
Все понравилось! Персонал, поддержка помощь в затруднительной ситуации.
Very pleased with accomodating our request for early check-in and late checkout. Reasonably clean and quiet. Ample bottles of drinking water provided.
Complimentary coffee provided in room does not taste good.
The room the Services and the bar
No air conditioning control. It was set up at 25 degrees..and the hotel said it can't be modified. Very rough to sleep for me in that temperature.
3일간 이용했는데 둘째날 객실청소를 하지 않아 불편했음 직원한테 문제제기를 하니 손님 잘못이라고 오히려 화를 냄 야간 근무하던 여직원 2명 정말 최악이었음 3번째날 관광을 마치고 오니 객실에 편지와 과일을 보고 위로를 받음. 조식은 정말 최고였음
불친절한 야간근무 여직윈 2명. 호텔 업무를 하면 안될 정도의 불친절함. 최악임
Todo espectacular! Todo el staff que atiende realmente muy profesionales y siempre atentos y dispuestos a ayudar en lo que sea. La ubicación, las piezas, muy cómodo, excelente desayuno...100% recomendable! Además, tiene un Family Mart en el 1er piso abierto 24hrs que ayuda mucho
Habitación con buenos espacios, buena distribución y equipamiento tanto del baño como de la habitación (tenía plancha de ropa, bebidas y té gratis)
No me gustó mucho en general porque era un hotel algo viejo sin mucha mantención (ventanas de la habitación muy sucias, hongo en las siliconas de la ducha), camas muy duras, el salón para desayunar muy pequeño, algunas de las mesas estaban ubicadas en el pasillo porque en el salón no cabían más, poca variedad de desayuno para extranjeros. Y el personal muy poco amable en general. Relación precio calidad… precio muy elevado, además que estaba alejado del centro de la ciudad.
Staffs were very friendly and helpful, we booked 6 nights and the hotel allowed us early check-in and late check-out. Breakfast had good variety and changed every day. Bed was very comfortable and clean. Location was very good, bus stop in front of the hotel, short walking distance to MTR.
Bathroom was a little small but nothing is prefect. I will book the hotel again.
Great location, friendly staff and great breakfast
Tutto perfetto
Niente
breakfast was good.
wifi and room service dinner.
スタッフの対応が良かった 子ども用の二段ベッドがあって、子連れ家族としてとても助かった
水圧が弱い 浴槽がふるい
Tudo perfeito!!
Tudo!!
Convenient location, metro in 5 minutes walk, staff was very helpful, the mattress was a bit too hard for us. Breakfast very good.
Everything was good.
Clean, friendly, nice breakfast buffet, great swimming pool
I would like to sincerely thank Melody for offering us a later check-out, which was handled in an exceptionally smooth and efficient manner. The process was straightforward and completed without any unnecessary or lengthy discussion, reflecting her professionalism and respect for the guest’s time. Although I was prepared to proceed with the payment, Melody proactively waived the fee and arranged the late check-out free of charge. This thoughtful gesture was a perfect move on her part and left a very positive impression on us. Her decisive action, customer-oriented mindset, and genuine hospitality truly enhanced our overall experience.
The hotel needs a complete renovation.
Близко к метро, торговым центрам. Хороший район. Есть бассейн, но мы так и не успели воспользоваться из за плотного графика прогулок :)
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
7.4/10Mixed reports: several guests praised daily cleaning and tidy rooms, but multiple reviews mention mouldy smell, dirty windows, black hairs left in rooms and a persistent cigarette odour in places.
Service
9.2/10Consistently positive: staff described as polite, professional and very helpful (special mention to 'Miss Judy'), quick responses, early check-in accommodated and good guest support.
Location
8.6/10Generally very good — close to metro, many restaurants and easy walking access to sights; a few guests found the immediate area a bit chaotic or slightly farther from a metro entrance.
Room Quality
8/10Rooms often spacious with large comfortable beds, but some issues reported: mouldy odour, dirty windows, signs of aging needing refresh, and one family room's bunk/mattress unsuitable for an older child.
Amenities
8.2/10Good on-site amenities (family market, self-service laundry, restaurant, live music, daily water); WiFi and breakfast service inconsistent (some report good WiFi, others poor) and occasional equipment failures (broken coffee machines).
Value for Money
8.4/10Standard quality for this hotel tier; not explicitly discussed by many guests but overall satisfaction and repeat-stay comments suggest fair value.
Food and Beverage
8.6/10Mostly positive: several guests praised the breakfast and hotel restaurant, but there are recurring complaints about breakfast equipment failures (coffee machines), limited international options and lack of allergen information; a few disliked the bar drinks.
Overall Experience
8.8/10Overall positive — many guests called it a great choice, would return, and highlighted excellent staff and location, tempered by occasional cleanliness and amenity issues.