Couples Negril

Overall this as a very pleasant stay. The staff were extremely friendly and accommodating. The property was clean and well maintained. And there was never any shortage of activities...from scuba diving to just laying around on the beach.

We arrived fairly late due to traffic from the airport. And while the main dining room was still open, the food service was very slow and wasn't great. Though that was the only time we were disappointed with the restaurant.

Playa. Beach

Couples Negril Comida en buffet, muy pobre, en el desayuno un solo fiambre, casi ningún queso y pocas frutas, muy pobre, no acorde con la tarifa La habitación la hacían entre 17 a 18 hs Detalle hasta la tv tiene deshabilitado la función de ajustes y traducción Café solo en una cafetería, en ningún. restaurante hay cafe En el buffet por la noche imposible comer con el volumen alto de bandas en vivo, desagradable, no se puede conversar ni una sola palabra En gastronomía de hoteles 5 estrellas de los mucho que visitamos es el peor Lo bueno las playas , pero no alcanza Nunca mas Falta de respeto total x el hispano parlante, nadie habla ni una sola palabra de español, ni en las oficinas del hotel en el aeropuerto, indudablemente, si hablas español este hotel, ni Jamaica es para nosotros, hay que ir sin dudarlo a República Dominicana, es otro standard. Desprecian 100 millones de turistas al año, solo de América latina, Parece que no entienden lo que el latino y español viajan al caribe, para mi es primera y última vez Couples Negril The buffet food was very poor. Breakfast included only one cold cut, almost no cheese, and very little fruit—very meager and not in line with the price. The room was cleaned between 5 and 6 pm. Even the TV had its settings and translation functions disabled. Coffee was only available in one cafeteria; none of the restaurants offered it. At the buffet in the evening, it was impossible to eat due to the loud live bands; it was unpleasant and impossible to have a conversation Of the many 5-star hotels we visited, this one had the worst cuisine. The beaches were the only good thing, but it wasn't enough. Never again. There was a total lack of respect for Spanish speakers. Nobody spoke a single word of Spanish, not even in the hotel offices or at the airport. Undoubtedly, if you speak Spanish, this hotel, and even Jamaica, is not for us. You should definitely go to the Dominican Republic; it's a different standard.

Property was beautiful. Very clean. Staff was friendly.

Alcohol brands/bar hours, limited dining options.

Staff were friendly. Food amazing

No lifts

La playa

La comida tiene mucho margen de mejora

This is our fourth visit to couples Negril and we are celebrating our 46th wedding anniversary this time! This Resort is unlike others that you will go to because of the people.. the staff is amazing and they remember you from year to year.. the administration / management team will go out of their way to accommodate your wants needs and desires the restaurants do their very best to create a dining experience that makes you feel like you're in a five-star restaurant or that you're just in a great Beach Diner.. everybody from the pool maintenance people to the entertainment team shout out Tiana and Rasheeda to the bartenders and staff waiting the tables and the groundskeepers and security.. every time they pass by our room they stop ask how we're doing and greet us and chat for a moment. Also a shout out to the guests that this Resort.. we have chatted with some wonderful people from all parts of the world and it's part of what makes these trips memorable. So far this week we have participated in trivia games music trivia cooking demonstrations Martini making classes Margaritaville demonstrations know your spouse games Minute to Win It and that's just a sampling of the activities we have participated in. The pool temperature at this Resort is amazing the water is a perfect temperature you're never getting into a cold water situation. I honestly can't say enough nice things about this Resort and I can happily say I have no negative comments. We create beautiful new memories every time we come and at the end of the day that's what we're all left with.. so come stay relax enjoy and create memories to last a lifetime

This was our fifth trip to Couples Negril, this time celebrating our 30th wedding anniversary, and once again it reminded us why we keep coming back home. The service was great, the food was very good, and the staff was absolutely amazing. There is just something special about Couples Negril and the people who work there that makes every visit memorable. One of the biggest highlights of this trip was something I never expected. I had always thought about getting certified for scuba diving, but I had never actually followed through with it. We traveled with another couple who convinced me to finally give it a try, and I am so glad they did! With the help and encouragement of Ricardo and, I believe, Sugar, I gave scuba diving a shot — and I had an absolute blast! They made me feel comfortable, took their time teaching me, and turned something I had only thought about doing for years into one of the best experiences of our trip. I enjoyed it so much that I actually went diving twice, and now I’m already trying to figure out when I can get back and do it again! After five visits, Couples Negril continues to give us new memories and new reasons to return. Celebrating 30 years of marriage there made this trip especially meaningful, and discovering a new love for scuba diving made it one we definitely won’t forget. Thank you to the entire Couples Negril staff, and a special thank you to Ricardo and Sugar for giving me an experience I’ll always remember. We’re already looking forward to finding our way back home again soon!

Had an amazing vacation with Couples Negril and look forward to returning again. Food was good and most employes were very helpful. The coffee shop is really nice and only improvement would be if they were able to keep the vanilla flavoring every day. It was our favorate and we were only able to enjoy it two days out of the seven day visit.

We broke our rule about never travelling to the same foreign destination twice, and went back to Couples Negril this year because we love it there so much and splurged for our 40th anniversary! 23travel glitches that were to do with the airline and not the resort - we were held up standing outside the entrance to the p lane for half hour while they tried to unfreeze pipes in the washroom! And upon arrival at Montego Bay airport, we were not greeted by a Club Mobay rep (a service we had paid for both ways) and my luggage was temporarily lost...we eventually found it at a different belt off a different flight! Once all that was straightened out, we enjoyed Club Mobay there for a drink and lunch before the bus took us to our resort. We did get the top of the line ground floor Beachfront suite we requested, but the only location we didn't want -directly beside the nude beach. We were moved 2 days later to the 5 block, closest to the water sports and diving pool. We loved this room! It was reverse plan from the 1 block we had last year, but so spacious and clean and very private. We only lounged at the beach and did not use the pool. There was no need for excursions as we'd been there before, but took in the glass bottom boat tour the hotel provides at n/c and were glad we did, as these guides were more talkative and showed us a lot sea life and coral than in our prior year's excursion. Thanks Nikkoi and Cpt. Nemo! We recognized Dean, a manager at the main restaurant, and a few other staff who we also recognized from last year. The food was mostly great, only one night did they run out of one of the chocolate desserts before we could get to it at the buffet, but otherwise top notch meals. One night we had to book a "shared" table because all the smaller tables were booked, but that night ended up being the most fun, meeting and sharing travel stories with a bunch of other couples. We enjoyed lobster again at no additional cost, before the season ended March 31. The one night we took in some of the entertainment after dinner, the singer was very good. I recommend this resort wholeheartedly.

Anyone who has ever visited Couples will understand why this was our 27th visit and our next is already booked for February. This resort just gets better with each passing year. So why do we keep returning? In no particular order, the beach and sea in Bloody Bay (where the hotel is located) cannot be beaten. Soft white sand and crystal clear warm water, and it's just a minute from your room. The au-naturel part of the beach has everything from a pop-up kitchen offering hot snack meals to a wonderful bar, and you meet the nicest people who want nothing more than an all over tan. The restaurants are all wonderful, and offer something different, and if you find it to warm to eat outside then both the Otaheite and Lychee are fully air-conditioned and if you have food allergies the chefs will come to your table and run through the options they can prepare for you. The bedrooms are wonderful and the large beds you just sink into. But best of all is the Padi dive shop with the wonderful Richard, Sugar, Byron and Courtney who offer a best in class and benchmark level of tuition and customer service. It's a credit to GM Caroline that if anything she has improved on the whole Couples experience after replacing Karen who moved to swept away, who herself also ran a superb operation. Couples is our second home and if you want I laid back chilled out holiday with first class experience then like us, book it now!

Our trip to Montego Bay, Jamaica, was absolutely wonderful from start to finish. Getting there was easy, with a smooth connection through Panama. Once we arrived, Couples Negril turned out to be exactly the kind of resort we love: tropical, beachfront, spotless, and surrounded by crystal-clear water. We especially appreciated the refillable water bottles available throughout the resort—it was such a thoughtful and eco-friendly touch that kept us hydrated all day. The resort offers several restaurants, including both buffet and à la carte options, and every meal we had was delicious. There was plenty of variety, and the quality of the food exceeded our expectations. The beach is stunning, with calm, clear turquoise water that's perfect for swimming and relaxing. The warm sunshine every day made the experience even more enjoyable. If you're looking for a peaceful Caribbean getaway with beautiful scenery, excellent food, and outstanding hospitality, Couples Negril is a fantastic choice. We love discovering destinations like this and would happily return!

Visited from the UK, booked an AI package with TUI. Hotel was lovely, and most staff were friendly and helpful. We were initially put in a ground floor room but after sleeping on it and recovering from the journey and time difference, we asked to be moved to a higher floor as the ground floor rooms lack privacy. This was accommodated with no bother and our 2nd room was much better with a private balcony. Service across the resort was great, we particularly appreciated Jevaine at the pool bar who brought us our drinks every morning! No bother getting a sunbed by the pool although not every bed has an umbrella. The beach is yards away and the sea was warm and calm. We were not fans of the food, we preferred the cold options at the buffet breakfast and the restaurants cater for the American market. We dined at the Ophitete restaurant twice, the food and service were good, but we've eaten better in UK restaurants. The dress code for men was a bit unnecessary, long trousers and closed shoes even though your legs are hidden under the tablecloth....it was a bit style over substance for us. We were also disappointed that the advertised Thursday night beach dinners didn't happen for two Thursdays we were there. We were hoping for authentic Jamaican BBQs on the beach. We ate out off resort a couple of nights, Ivans being a particular highlight, absolutely stunning! Entertainment was low key and it was quiet in the evening. Rooms and bed were comfortable, cleaned daily and the mini bar was replenished to order each day, including wine and spirits. The catamaran trip was good fun, although it was under motor not sailing, and we also enjoyed the hobie cats and the kayaks. Jamaica is a wonderful island the couples negril is a great choice for a quiet relaxing break if you're not too fussed about authentic food.

Another lovely stay albeit a last minute booking it was an excellent choice. Everything as imagined, great service. Looking forward to returning in February.

The hotel and staff are fantastic. Friendly, helpful and caring. The holiday was the best, boat trips were very good. I could not possibly think of anything bad, as there was not. Will be returning as soon as possible.

Property: Overall good. Recommend the buildings get a new coat of paint. Small property and you will figure out the layout quickly. Bathrooms in the main building both upstairs and ground floor are clean and air conditioned. There is also an outdoor pool bathroom with a long barn sink and shower, but no A/C. This is a quiet property. Day music was here and there and made the place feel nicer when it was playing. Be sure to bring your own tunes. A/C — Bathrooms, Piano Bar, Lychee Restaurant, Otaheite Restaurant, Game Room, Photoshop. Everywhere else is open air. WiFi — Spotty. When it works, it is great. Evening Entertainment — I believe this fell short. Lots of resorts I had been to had nightly shows. Here seems like there is an event daily at 9pm. Most events are music band/singer. There was a fire show and steel drum show that was good. Wild Life — not much of a problem here. No issues with mosquitos or anything that bites. Saw a lot of ants around the beach loungers as I presume guests spill drinks. Those ants leave you alone. There are about a dozen cats on the property. Most come out at night. I recommend leaving them alone as we were told they are fed daily. Room: Mini-split HVAC was great. It kept the room cool. Housekeeping times were inconsistent. I came back once at 4:30pm and the room was not made. Bathroom: Rain shower could be re-conditioned. Knobs do not work real well and the temperatures adjust with delay. There are shutters in the shower that open to the outside. I am not sure why it was designed like this as an outside passerby can very easily push on the slats and open the shutters while you shower. Restaurants: I wish there were more theme restaurants. Since this property is not so big, I suppose it only allowed four eateries. Food and drink quantity was not an issue. I wish there was more variety: Cassava Terrace — mostly buffet. Some dinners were menu. Buffet items do not change much daily.

Property: Overall good. Recommend the buildings get a new coat of paint. Small property and you will figure out the layout quickly. Bathrooms in the main building both upstairs and ground floor are clean and air conditioned. There is also an outdoor pool bathroom with a long barn sink and shower, but no A/C. This is a quiet property. Day music was here and there and made the place feel nicer when it was playing. Be sure to bring your own tunes. A/C — Bathrooms, Piano Bar, Lychee Restaurant, Otaheite Restaurant, Game Room, Photoshop. Everywhere else is open air. WiFi — Spotty. When it works, it is great. Evening Entertainment — I believe this fell short. Lots of resorts I had been to had nightly shows. Here seems like there is an event daily at 9pm. Most events are music band/singer. There was a fire show and steel drum show that was good. Wild Life — not much of a problem here. No issues with mosquitos or anything that bites. Saw a lot of ants around the beach loungers as I presume guests spill drinks. Those ants leave you alone. There are about a dozen cats on the property. Most come out at night. I recommend leaving them alone as we were told they are fed daily. Room: Mini-split HVAC was great. It kept the room cool. Housekeeping times were inconsistent. I came back once at 4:30pm and the room was not made. Bathroom: Rain shower could be re-conditioned. Knobs do not work real well and the temperatures adjust with delay. There are shutters in the shower that open to the outside. I am not sure why it was designed like this as an outside passerby can very easily push on the slats and open the shutters while you shower. Restaurants: I wish there were more theme restaurants. Since this property is not so big, I suppose it only allowed four eateries. Food and drink quantity was not an issue. I wish there was more variety: Cassava Terrace — mostly buffet. Some dinners were menu. Buffet items do not change much daily. Otaheite — this is the only semi formal dinner. It was tasty. Lychee — Asian themed. It was an honorable attempt at this cuisine. Heliconia Grill — menu is decent and Pizza was reliable. Soft serve sometimes worked. Open fountain drinks was good. Evening table service depends on which server you get. Veggie Bar — good salads and fruit juices. Coffee Bar — overall good. Espresso not so strong. Beach: Nice calm beach as it was more like a cove, or a pocket beach, which really helped keep the water cold. Saw lots of starfish, schools of silverfish, and a baby stingray. It was nice the hotel provided floaters so you can lay out in the water. Served as a nice lounge cushion too. Pool: Small infinity pool and swim up bar. Loungers also have floaters too. Towels: Never enough. It’s a towel trade-in program. Two towels are in the room. You trade them out daily. They always run out of clean towels early afternoon. Water Sports: Hobie Cats, Hydro Bikes, Stand up Paddleboards, and PADI available. All aquatics staff very nice. Catamaran Cruise: Very nice hotel activity. It is actually a 2.5 hour cruise along the Negril West End volcanic coast to Pirate’s Cave. At Pirate’s Cave, you swim in and come out the other end. Definitely sign up for it. Trading Places: You can go to the sister resort, Swept Away, from 10am to 4pm. Airport Shuttle: The resort’s free shuttle was great both ways. It was about 1.5 hours each way from Montego Bay airport. I recommend bringing a refillable water bottle. There is no bottled water, only filtered water stations. Shout outs: Shemarie — Activities, Water Aerobics Dean — Wait staff Neisha — Wait Staff Dane — Wait Staff Keisha — Bar Tender O’Brien — Aquatics

La limpieza, los jardines y la atención de los empleados

No encontré nada desagradable

The resort is amazing… but you will fall in love with the people! Excellent food (find the Asian restaurant) Get all the massages Rooms are very nice We loved the pool! Get to know the staff! (And take care of them) Hot tip (book directly with the resort)

We traveled this past February and spent a week at Couples Negril. We’re repeaters and know what to expect, unfortunately, we didn’t find the same level of service we’ve experienced in the past. Every year service seems to get a bit worse. We stayed in building 9, where they totally forgot about us and only got housekeeping ONCE. Every day I would have to call the front desk in the afternoon after realizing no one came to clean the room or get us clean towels. The service at the restaurants wasn’t the best either and we’ve found that a lot of the staff members we’ve become friends with don’t work there anymore. It was a truly disappointing experience considering the price we paid. Will we go back? I’m not sure we would pay that much again for what’s offered… But we’ve already made plans to try a different brand hotel in Negril next February.

everything was easy. food, drink, entertainment, all good. room was very comfortable.

the tv had bad reception and sound

Stunning property, the staff were great and very accommodating. The rooms were nice and clean. Room service was efficient and polite. The vibes and the activities especially beach volleyball was so much fun. The beach was stunning as well as the pools. 10/10 can't wait to go back

Great place, great environment, amazing staff. They always find the way to make you feel special. The food and the shows are spectacular It is always a pleasure to come back to Couples Negril. Highly recommended.

Excellent resort, great staff on a great beach. We enjoyed the restaurants and the swim up bar. A bonus was the water sports and catamaran included in the price. The shows were good and the resort was so relaxing

The beach was beautiful, and I really enjoyed the sea.

The food could have been better.

I booked this holiday last minute on a Wednesday and flew on Sunday. I would recommend this hotel but there are some good and not so good bits and I would not class this as 5 star. Firstly the location and the beach are excellent, this is only a small hotel which we like unlike the Rui or Royalton on either side which are on this same beach. Food is good and there is always something you can eat but sometimes strange choices and they cater for Americans. The only disappointment for us was the one restaurant you had to book the service in here was terrible. The Asian was excellent and Tracey in here was amazing nothing was too much trouble. There are birds as previous reviews advise getting into the buffet area at breakfast and lunch time and this really is a quick fix for the hotel and they really need to do something a net which they could put down over the open window areas. Rooms are dated but ok for how long you are in them, the bed was really comfy plenty of storage and service from housekeeping was excellent always clean towels. Mini bar replacement was hit and miss for the first couple of days until we discovered the app to place orders but after that could not complain. Take a picture of the QR code at reception at check in as it is nowhere else around the hotel not even in the information we were given. The Scuba diving are excellent cannot fault them at all and Omar was especially brilliant the dive sites and briefings were excellent. So is the water sports part of this hotel lots of equipment to have a go at an again they are really helpful. We really enjoyed the free catamaran cruise it was fantastic. There are some things around this hotel which again are dated and could look better such as the decking around the grill/pool the concrete paths around the hotel and rooms along with the sunbeds on the beach but the floats which can also be used in the sea are a nice touch but I am being picky. On the beach you do get asked by the locals to purchase items but they took no first time and did not harass we also enjoyed the banter with them. In the most the staff in all sections of this hotel are wonderful and really make this hotel a lovely place to stay, but please be prepared for Jamaican time so can be slow but your on holiday so well done to them. Would I return yes absolutely.

What an absolute amazing hotel and place to stay. We stayed here for 10 days and wow it was so beautiful. The staff are beyond welcoming and go above and beyond for all guests. Food delicious served in fine dining way. Huge, huge wide range of drinks. Felt like we were at home away from home. Can’t fault this place at all. Watersports are definitely worth doing as they’re included in . We also got given a complimentary sunset photoshoot which was a wonderful experience and got some beautiful pictures. As our flight was later the front desk allowed us to have our room until 5 o clock which was very helpful. Overall 5 star experience and we will definitely return. Thank you all at couples negril for a wonderful holiday 🇯🇲🇯🇲🇯🇲

Absolutely amazing time. Everything was amazing. Please , find the bartender named Moesha. Order the Moesha special, its called "Moehsa from the back". You can also get "Moesha from the fron" but the back os better. You have to order this drink from Moesha, only.

My husband and I will be returning to Couples Negril for our third visit this July, and we honestly cannot wait. (apologies for the delayed review!) We've traveled to a number of resorts over the years, but Couples Negril is the one that keeps bringing us back. The combination of beautiful grounds, amazing staff, outstanding food, and a genuinely relaxing atmosphere is hard to beat. One of the highlights of our last trip was scuba diving. Richardo encouraged us to get SCUBA certified, and it ended up being one of the best decisions we've ever made. What started as a simple suggestion turned into an incredible experience and a hobby we now enjoy together. The dive operation is fantastic, and the staff made us feel comfortable and confident throughout the process. The food is consistently excellent. We travel with someone who has celiac disease, and we have been incredibly impressed by how seriously the resort takes dietary restrictions. The staff is always willing to explain menu options, and if they aren't certain about an ingredient, they take the time to check with the chef rather than guess. That level of care means a lot and makes dining stress-free. We also love spending time at the Au Naturel beach. It has become one of our favorite places to relax during the day. A special shout-out to Elkie at the beach bar, who is absolutely wonderful. She is friendly, attentive, and one of those employees who helps make a vacation memorable. The entertainment team does a great job as well. We especially enjoy the beach bonfire nights and the guitar player in the evenings. It's the perfect way to end a day in paradise. For both of our prior visits, we've stayed in block 9 (and are hoping to be there again this year, haha). The location is perfect for us, quiet, with easy access to the AN beach. The fact that we're coming back a third time says everything. Couples Negril has created so many wonderful memories for us, and we're looking forward to making even more this summer.

This was our first time to Jamaica, we booked CN on a recommendation from friends who stayed last year and would now highly recommend it to everyone we know! We have visited many places in the Caribbean over the years and would put Couples Negril at the top of our list. There is something very special about this hotel and you can see why so many guests return. Everything is really relaxed, no wrist band like other all-inclusives, no rush to put your towel on a sun bed to save it at an unearthly hour, no booking times for restaurants except 1 so you can turn up at leisure, having all the water sport activities included means no need to budget, it’s all amazing. What stood out most was the staff at Couples Negril, everyone of them were lovely in their own way, I can’t praise them enough. We had a beach front room in block 6 and although near the restaurant, heard no noise. The bed was really comfortable, air con good, lovely smelling toiletries, abundant supply of soft towels and I felt the maids worked hard to keep it clean. The best bit was when I ordered spirits for the mini bar on their app, I got a litre bottle! Food in all the restaurants was of a high standard, there was so much choice you couldn’t fail to find something you liked. I especially enjoyed the veggie bar and the ice cream machine! The evening entertainment was excellent, a variety of professional singers and musicians, my favourite being the fire on the beach with a great guitarist. The only thing is most people seem to go to bed early as the piano bar would often be almost empty after 10pm. Personally I would have preferred to have the DJ on more evenings instead of Karaoke and the sing a long, but I know they have to cater for everyone. The perfect end to our holiday was when they allowed us to keep our room on at no extra cost until we needed to leave, having a night flight, we were able to enjoy our last day to the full. However we were unfortunate to have an unusually wet week for May which stopped us from venturing outside of the hotel so we are hoping to return next year to experience more of the this great island.

My Wife and I just returned from 5 nights at this amazing resort. Once through security at the airport, a gentleman took our bags and tagged them for the bus ride to the resort. While we waited for the bus, we enjoyed some Red Stripe from the Couples Lounge. We were only in the lounge enough time to use the restroom and get a couple beers for the trip to Negril. Once outside we were informed we would be getting private transportation. This was a surprise as we did not book private transportation. The Couples Lounge workers loaded our bags onto a nice BMW SUV for our trip. Once at the resort we were immediately blown away with the beauty of the whole place. We were handed a cool towel and a glass of sparkling wine. We were then informed our Beachfront Suite room was not ready and that it would be ready in an hour or 2. We were given access to room 1109 to use until our room was ready. We noticed that even though 1109 was a garden room, it was still beautiful inside and out, the balcony had a great view of the spa area gardens and ponds. While waiting for our room we got a couple drinks from the bar and went to the Cassava Terrace for dinner. My wife had Honey Glazed Chicken and vegetables, and I had Jerk Pork with Conch Soup. The food was great and way better than what we were expecting from reading other reviews. After dinner and a few drinks, we headed back to the lobby to see if our room was ready, it was not. BUT Shaquelle Blair (Manager in training) took very good care of us. We were given a resort credit and a complementary 60-minute couple's massage! Not too much longer later our room was ready. We were in room 5307 on the edge of the property. We loved it, the view was amazing. Half of the view is a beautiful tropical garden, and the other half was the beach and a great view of Bloody Bay. The rooms are very well furnished. The bed is super comfortable, and the bathroom area is massive. The balcony had 2 chairs and a table where we would eat our room service breakfast in the mornings as well as a very nice hammock that had a straight view of the beach and ocean. For lunch we really enjoyed the Veggie Bar. They had so many healthy and fresh options. The spring rolls and Avocado Wraps were probably our favorites there. There is also a Grill next to the veggie bar where you can get Pizza, Hot Dogs, Hamburgers, Nachos, Jamaican Patties (Beef and Chicken) as well as fresh juice and even ice cream cones. This grill would be open to sometimes 3am. Behind the grill and on the beach, there is a nice restaurant with great views of the beach and ocean. We only went to this place a couple times, but the food was very good. They had things like Jerk Chicken, Burgers, Fish Tacos and a lot more. We went to the fancy restaurant (Otaheite) 2 times it was very good. You do have to make reservations a day in advance for this restaurant, but it is well worth it. This restaurant also requires men to wear long pants and closed toe shoes. We had a seafood tasting appetizer and for the main we got a very good steak and Salmon with Scallops. This restaurant has a very romantic vibe with a great view of the sunset on the ocean. The water sports crew was a lot of fun. We went on 2 snorkeling excursions included at the resort. They do these at 930am as well as 130pm. You need to show up 15 minutes early so you can get sized for flippers and get your life vest and snorkeling gear if you did not bring your own. They will take you out past Booby Cay to a sunken cannon and anchor that have been there for hundreds of years. We saw Jellyfish, Urchins so many different colored fish. This was a blast and the crew made it fun! You will get back to the resort around an hour and fifteen minutes after you first get there. Outside of building 5 there is a pool with a secluded hot tub that is surrounded by beautiful trees and plants. The sounds of the birds and the frogs make it very peaceful. This pool and hot tub felt like a private area for us since not many people used it. While we were there the resort was near 60 % capacity and we only saw 2 or 3 other couples using that area the whole time we were there. It was empty most of the time. The beach was perfect; there are many areas that are shaded by the trees that are on the beach. There were always many chairs empty. You do not have to worry about waking up to secure a chair like other resorts. We loved bringing the chairs to the edge of the water and just watching the waves hit the shore. The swimming area they have roped off was also very nice. The depth of the water did change day to day. Going all the way out to the ropes would sometimes only be waist deep and sometimes it would be chest high. The water was clear and the beach was very well maintained. We went to the coffee shop every morning and the young lady working there named Younique, was so sweet and made very good drinks. We really enjoyed seeing her smiling face in the mornings. Overall, this was the best trip we have ever went on and we are already planning our next trip. No complaints at all. We were sad to leave but are very excited to return!

The beach and surf were great with clear blue waters, so calm and relaxing! Food was amazing, we did not have a bad meal! Lots of options on the menus and buffet! All the staff were wonderful at the coffee bar, the grill, and the buffet! Lindon & Roy at the main bar were both excellent, and I recommend the Manhattan straight-up! Housekeeping was very professional and we had a clean & tidy room every day when we came up from the beach. The water sport staff was great, England gives an excellent sailing lesson! Having the sailboat, paddle boards, and other items included is an added perk to the resort. Also, the included excursions are an added value. We did the sunset catamaran cruise and had a great time hosted by the cruise director Dex, Captain Roy, and three mates. The rooms are nice with a comfortable bed and a nice shower. There was some road noise as the building we were in was near the main road around the island. The tree frogs were quite vocal, which I guess that is to be expected in an island paradise. We enjoyed the Piano Bar as our evening spot with activities varying each night from Karoke, piano sing along, and dancing! May was rainy, so we did have afternoon showers four of six days. Took that time for a nap, or a bite to eat until it passed over. The resort vibe is calm and relaxing for adults only. The music from the pool area was a good mix and volume. Fun but not deafening!

We were robbed $80 from our housekeeper and all of our belongings were visibly rifled through (passports, checkbooks). There are many resorts in Jamaica you do not need to stay somewhere where you are under an illusion of safety but all the while you’re being scammed as if you were at a roadside motel. Skip this one.

My only complaint would be the birds eating off the buffet. It didn't bother my husband but I did not like that part. Everything else was amazing! Everything was clean, the staff was nice and helpful.

My experience at cupples negril was wonderful a weekend well spent, with the kindness we receive from the staff overall is top tier ,not to mentioned the food 🫡. house keeping service 🫡. the service at the bar🫡. dining room service 🫡. plus a well kept environment.this hotel deserves to be a 5 🌟 resorts.

This was my second trip staying at Couples Negril, and I hope to return soon!!! The beautiful property, tropical atmosphere, kind and helpful staff were all amazing!! Our room was cleaned and refreshed each afternoon when we returned from enjoying all the resort had to offer, so nice! Days lounging around the pool, participating in the health and wellness activities, swimming in the beautiful ocean water were all on the menu every day! Speaking of menus, the restaurants all had wonderful waitstaff and great items, if you just need a snack or a 5 course meal! The duck, lamb and fillets were all incredible, plated so well….. I’m so blessed to be working as a member of FitBodies Inc. - the activities were fun, with an awesome, energetic crowd! EVERYONE was there having FUN!!!!

Our holiday to the Maldives had been cancelled due to the Middle Eastern conflict . We had just a month before the departure date to find another holiday. We decided as things were , it was better to go west and head to the carribean, but being that late in the day , resorts were booked, and flight prices were going up . We wanted an adult only resort ,so choice was limited. We have stayed at Sandles resorts before but thought we would try couples as they had great reviews. We were understandably upset at our dream holiday being cancelled, but we were looking forward to seeing how couple resorts shaped up ! We were not disappointed. We had booked a garden room with partial sea view . The rooms were well laid out and clean . The bed is so comfortable. A good size shower room (no bath) has shower gel ,shampoo, soap and hairdryer. Also, they supply little extras like shower caps , make-up remover pads, etc . There are plenty of clean towels. A bathrobe each is also a nice touch . The room also has a safe ,iron, and ironing board. Flat screen t.v ,although you really only get a couple of channels, and the sound is terrible! Veranda is small but functional with two chairs, a table and a place to hang wet swim stuff, etc . I should, of course, mention the full-size bottles of spirts and wines ,which were replaced when asked. Four restaurants and bars , which were amazing. We tried to eat at different ones for variety, but the grill and Lychee restaurant were our favourites . Make sure you book the a la cart restaurant early as it can get booked up very quickly . You can only book up to two days in advance. The beach was gorgeous, which they raked every morning, and the sea was crystal clear and so calm. We didn't use the main pool but used the smaller diving pool when quiet . My husband is an experienced diver, and this is where there was a bit of a negative experience. Although my husband has been a diver for many years and trained SAA club diver in the UK waters , the dive team would not accept his certificates. He had to pay for a course ,which was $400 . This was very unfair as his diving credentials and experience were only partially recognised , he therefore had to effectively go back to school !! He did, however, take full advantage of the free diving and enjoyed two dives every day. The guys at the dive centre were fantastic. There were two complementary snorkelling trips a day , which I took advantage of, which were brilliant, and we saw some amazing marine life. Evening entertainment was very good . The staff were all so friendly and polite. All in all, this was a fantastic resort, and we met some lovely people . We will definitely be back in the future ❤️

What can I say? This place is beautiful, we had an amazing 10 day stay here & cannot wait to re-book & return. The staff are wonderful & so friendly - thank you all. I have nothing negative to say, you exceeded all my expectations. Thank you

My wife and I rescheduled our 10th Anniversary trip after Hurricane Melissa delayed us until May. We spent 2 weeks at Couples Negril. The beach is beautiful, there are lots of activities, the food is good, the staff is friendly. We enjoyed snorkeling, sailing, pickleball, seeing the stingrays on the beach every morning, the steel drums, the fire show, and more. The room was clean with a rainfall shower that was a treat, and our garden view balcony was peaceful. Michael, O'Brien, Nickay, Mario and all the guys from watersports were great. Donna in food service and the trainees Kellya and Kevaugh stood out. We enjoyed the repeaters dinner and meeting some of the management. The smoothie bar always had great treats during the day, and we enjoyed fresh coconuts on ice for refreshment. Highly recommend.

Our sixth visit and once again we weren’t disappointed. When we arrived, all the restaurants bar Cassava buffet were closed due to a staffing issue. However this only lasted 2 days. The wonderful GM Caroline Cousens spoke to us about how they were sorting things out. A masterclass in guest communication, very impressive. The hotel was much busier than previous years (98.% capacity). Many were visiting for the first time as the middle east war was preventing travel to places like the Maldives. Did not affect our enjoyment though. We were on the snorkelling boat for diving in the first week, but then a replacement dive boat (‘Bubbles’) was pressed back into action. Just as well, as the second week we saw long queues to sign up for the next days dive. Not seen there before, but managed to get on every dive. The scuba team were as usual fantastic. The rest of the staff were superb too. We really cannot fault anything. Some of the rooms are a little tired, but that’s Jamaica. The transfer to and from the airport took about 90 minutes which was quick. Highly recommended and we will hopefully be returning next year (if Couples stop increasing their prices!).

We were overall very disappointed with our experience at this hotel. I had read tons of reviews on Google and Trip Advisor and most people rave about this place. And to be frank -- I don't get it. Other resorts we have stayed at include Secrets Akumal and Playa Mujeres in Mexico, BodyHoliday and St. James Club Morgan Bay in St. Lucia and Lopesan in Dominican Republic. All of these resorts kick this resort out of the water and were cheaper! This trip cost us approx $6500 CAD. Normally for a true 5 start resort, I don't mind paything that. But this was a far cry from a 5 star resort. This is more of a 3-3.5 start resort. The best thing Couples Negril has going for it is its beach. The beach was beautiful, picture perfect white sand, see-through turqoise water, shallow, no rocks, no waves. However, also no coral/snorkeling to see at all if that is important to you. You can tell that this is an older hotel that is definitly in need of a renovation to keep its supposed "5 start" status. Our room was clean and comfortable enough and housekeeping did a decent job coming daily and leaving us with enough towels. The AC works, but it loud and buzzes- bring earplugs. Shower pressure is not great and water temperature is hard to keep constant. Wifi is very poor in the rooms. It's better by the lobby but if you want to stream anything in your room, you need to pre-download it. Sound from the TV is so muffled and terrible that you can't watch it. However, the worst part for us was the food and service. Again, most people in reviews I read raved about the food which shocks me! There is almost no attempt at good, authentic Jamaican cuisine, apart from a few items in the dinner buffet on Thursday night. They try to make Italian and Asian food which is not done well. They should focus on their strengths and put more local/authentic Jamaican staples on the menus. This resort feels like it caters heavily to a large American crowd (there were tons of Americans here, much more than other places we have visited) and the hotel's food and drink offerings go along with that. At each restaurant more often than not we had an issue of an item being forgotten, never brought out, or loosing our order completely. Beach service is almost non-existant and we had to walk up to the bar to get our own drinks. Drinks are also heavily filled with overly sweet juices making them insanely sweet. Most of the staff seemed disinterested in being there. We definitly didn't get the typical, warm Carribean welcome that we were anticipating. The watersports staff weren't welcoming and wouldn't give us a Hobbie cat lesson even though they were just sitting around doing nothing. We wound up walking down the beach a ways and found a local beachside restaurant were we went twie and had amazing lobster (best food of our trip). All in all, for the price point for this, it was not worth it for us and we will not be returning, nor would we recommend this hotel chain to anyone else. I would encourage you to read and focus on the less positive reviews because it turns out they are sadly accurate.

From the airport lounge to the resort itself, we were treated really well. The airport lounge offers a bathroom and bar while you wait for the bags to be tagged and loaded to the van. The resort-Super clean everywhere, spotless. Eco friendly resort. Staff are great, friendly & make everyone feel like it’s their home. We met so many people who were return guests. Up to 22 times even WOW. We now understand why and we’re already making plans to return. There’s even a returning guests dinner each Monday night. It was packed !! Hotel room- clean, comfy bed, one chair so maybe they could add one more but not really an issue. We never turned on the TV. Plenty of closet space and hangers; each room has an umbrella in case of rainy evenings. Lots of table space for things. Grounds- immaculate and every morning the staff are washing the pool deck and cleaning off the lounges. Dining rooms, bars- plenty of options for alcoholic and non alcoholic drinks. Amazing assortment of foods and never the same thing each day. Staff- you just can’t beat them for the service. We randomly would see them come up and hug returning guests and make them feel so much like family. They work so hard for all the guests. Other amenities- we didn’t take part in activities this time- really needed to destress and rest the brain But each day there were so many activities you could join if you wanted. Water activities were included and we’ve decided that the next time we go, we’ll be taking better advantage of those included amenities Side note - fresh water is always available and English speaking staff- this may matter for some Jamaica has no water issues like the Dominican resorts we’ve stayed at so this was important for us. But there is always fresh ice and filtered water stations at each end of each building. Nice convenience.

My husband and I purchased a day pass to Couples for $220. The price included unlimited food and drinks, plus water sports. We loved it. The adults only environment works for us.We were especially appreciative of our sailing instructor who took us out on one of the property's catamaran for about 30 minutes, gave us a lesson and let us both steer the 'ship'. The resort is very upscale with multiple eating choices. There was an pool exercise session going on when we arrived. We spent most of our time sitting by the pool and dipping out toes in every now and then to cool off. If you are a kind of lazy vacationer like me. this place will please you. It was great fun. There were those running off to play tennis. We waved at them as we sipped our drinks. We'll be back.

We have just returned from a 2 week stay in CN. We booked here because it is advertised as a 5-star hotel and it the high score on Tripadvisor. The hotel also states that they pay their staff well so there is a no tipping policy in place and any member of staff can be dismissed if they are caught accepting tips. The journey from the hotel is not great but the driver was really pleasant and made it as comfortable as it can be. On arrival at the hotel, we were greeted and handed a glass of fizz. The staff then took our bags and we were taken to our room. We had a nice room spacious great view and really near the resort. There were lots of hangers and storage space. Fridge with drinks and if you scan the card in your room, you can order whatever you like to be added to this wine beer spirits on a daily basis. We did this and it was excellent. On the same site you can also book the Otaheite restaurant. That was the good. Cleaning - The room was clean on the whole but the TV, cabinets and floor could be better but we were on holiday so did not stress about this. What did annoy us was as the more days we stayed the more the cleaning went downhill. We only had hand towels once in the whole two weeks and twice we had no towels at all, even although we phoned guest services we did not receive them. The room was cleaned in the morning for the first couple of days but got later and later and we gave up on two days as it was gone 4pm. Towels - The problem with the towels is the beach towels are exactly the same as the room towels. There is meant to be a one beach towel per person and can be changed at the beach, however half the time no one was on here so it was a free for all and most people had three on each sunbed so I am sure the laundry could not keep up. Staff - Have to give a big shout out to the pool guys always happy and pleased to see you and really helpful again this is where the majority ends. There are some happy staff but they are few and far between. I think the reason for this is they have a problem with the management and they even had a strike on one night which left us down to one restaurant instead of 4 which was not great. They are not happy and are very reluctant to serve you not sure if they are on a go slow. We did see a lot of tipping and if you did tip you would be served first with a smile. Restaurants - Cassava Terrace -The buffet restaurant is where you get your breakfast but they insist on taking your room number and seating you which causes a huge queue. You then have to queue again for your food and the way the stations are set out you cannot get at any of the hot food as the omelette queue is also here. There is only one toaster so it's a bit of a shambles. In here is also where the entertainment which is very loud if you just want to have a quiet dinner. Helliconia - beach grill in the day restaurant at night. In the day serves fast food really but they still insist on taking your room number seating you but the service is painfully slow and by the time you get your food is normally cold. Also they had the daytime entertainment here while people are eating which takes up few tables .I counted 12 staff in there one day and it took 20 minutes just to get a drink. We tried it once in the evening and had to wait 20/25 minutes for a table I ordered risotto and put my fork in it and it was just one lump so never went back. Lychee - nice but limited and you can't always get in. Otaheite -This is the only restaurant where there is a dress code but the inconsistency is a joke. First time we went inside and stood there for 5 minutes before being told to wait outside. They then showed us to our table and was given a cocktail and the wine menu but they don't tell you that you can have any cocktail or house wine. They provide coffee and liquor but we were never offered them and this was different every time we went. Entertainment -This was bad and really disappointed with the steel band as we were expecting to hear some really authentic Caribbean steel band music not Ed Sheeran , sweet Caroline and if you are happy and you know it. There is no comfortable seats to sit in the evening so we went back to our room really early. Drinks - unless you ask for a branded spirit you will be given the local one but the tonic is flat so it's like having a gin with water. The house wine is not bad. The cocktail list is limited but they will make you others but not great. Overall enjoyed some of the holiday but is not what we were expecting and will not be returning

Having read the reviews for his hotel we thought we had found a winner but unfortunately the reviews did not reflect our experience. The location of the hotel on bloody bay is beautiful as are the sunsets and the room was clean, spacious and had a great view of the beach, the Casava terrace restaurant was a nice setting for breakfast/lunch and the pool was great with plenty of sunbeds and parasols. The majority of guests that we spoke to were from the USA and were repeaters as its just a short hop across the water for them so I guess their expectations were not as high as ours as the cost of the holiday would considerably cheaper. We found with the exception of the pool/water sports guys who were always happy/chatty and very helpful that the majority of the staff were friendly until they found out that they were not getting a tip as tipping was blatent and so was the diference in service for those that were tiipping which was disappointing as the whole idea of paying a premium for this hotel was to make it a cashless experince, we also wondered why people would tip knowing it is against the hotel policy and the employees could lose their job? When challenged the excuse for tipping was that they were recovering from the recent hurricane but the ISSA trust foundation is a great way to help if that is the real reason for tipping or is it just a selfish behaviour to gain favour with the staff as the same guests were always servded branded drinks without having to ask for them and were getting cocktails that were not on the hotels list. The service in the restauarants was also sketchy and it could take anything from 1 minute to 10 minutes to get a server to your table and having the entertainment in the Casava restaurant in the evening did not work for us, trying to have a conversation when some woman was screeching out some cover songs very loudly was definitely not romantic, the entertainment in general was very poor and the only evening where it really had an audience was when the silver birds were playing. The room cleaning was good but most days it would be gome 3pm before it was done and soome days there were no clean towels and despite reporting this to the front desk none would appear until the next day, perhaps if the cleaners stopped making awful towel sculptures on the beds they would get the rooms cleaned quicker and also have enough clean towels? Will never be a repeater at this hotel and cannot understand why anybody done unless they are tip crazy and get a better service from the majority of the staff, either stop the tipping or reduce your prices and let people tip.

Lovely setting, beautiful beach and gardens. Staff are very friendly and welcoming. Room was very clean, authentically Jamaican so lots of wood, fits in with the vibe really. Moans... TV is awful, main restaurant has a rediculous system of talking room numbers then walking you to your table.. Just one guy doing this so it takes forever. Breakfast is a fight with the birds that swoop in and sit on the food as soon as your back is turned. My main criticism is that this concept is a Couples resort.. But there are lots of groups of 6 or 8 friends that are partying together.

My review of Couples Negril, Jamaica May 2026 Starting with the negatives: The drive to the resort is long, about 2 hours depending on time of day! I do believe you can pay for a small plane ride to eliminate this! 10 mins? 100$? Worth it so some..especially if you have a shorter week for vacation Shower/vents: the showers in the bedroom have windows that are vents which are made for natural ventilation..no electric bathroom fans.. however this allows mosquitoes to enter. Pack bug spray! Cup size: The cup size is very small on this resort..maybe 6-8 oz The drinks are strong so maybe this is why!? As a solution, pack your own yeti! Wifi: The resort has spotty wifi overall. The bathroom/bedroom was a bust for sure. On the plus side it is free.. Limited food options: This resort overall lacked some protein in the restaurants. Two of the dining choices are outside and two are inside dining. For the men, fine dining requires long pants and close toed shoes! Ladies…no dress code. The fine dining restaurant was worth the dress up!! NEED TO KNOW: a card is needed upon check in to pay for security deposit: 300$ In addition if you want to buy from the gift shop on property it is CASHLESS and will charge to your room, so pack a travel card of some sort! Variety of music: This resort did not mix up the choice of music very music. Playlist on a bit of replay..however the local entertainment that entered the resort area was amazing! Small bills: They say not to tip….please bring small bills to leave tips. These employees do not get paid very much and it means everything to them to leave anything versus nothing. If you use the catamaran the resort offers, tip! If you parasail using local vendor, every person involved is looking for a tip so 1$ bills are great! If you order room service all week, tip. PROS: Roshay Whyte: she is an amazing staff member on this resort! I want to give a HUGE shout of to her. Thank you so much for making this week extra special with all of your help and kindness. What a beautiful soul and I hope to see her again! In addition, thank you to Keshna (KT) behind the grill bar for helping out on my parents special day by delivering quick service! If your looking to give in other ways: Sweets/chocolates or maybe dental bags? Office of Nature: a SHORT walk to from the sand to a AMAZING local bar. We selected our own lobsters from property to grill up and it was DELICIOUS. Thank you KK (bartender) for making this an awesome experience and I will be back! The vibe, view, music, staff and food…JUST AWESOME! Swimming on property..open 24/7 unless closed for cleaning. This was great I thought. I did not have a bad meal during my vacation and I tried most of the drinks. The AC was no issue which was appreciated! The shower was lovely but the water def stripped my hair color so don’t spend money on that before you go. The resort was small but clean/peaceful.. and staff was very nice! I felt like I was treated like royalty. The left side resort area of Couples is currently closed and under construction due to hurricane but Couples Negril is very quiet with almost zero noise level. The resort offered a bunch of free activities which was very cool and DO NOT MISS the beach dinner/ fireshow. What an excellent way to end my week! Pack some slip shoes or flip flops as I walked mostly barefoot all week it did GET HOT! Sunscreen, hat, and SPF chapstick. Thank me later! If you want to leave the resort to bar hop I recommend OneLoveBus Tour and check out Red Dragon for the best local jerk pork. The beaches were amazing, I saw so much wildlife. Seaweed was not an issue as this resort is in a cove. To not skip out on a snorkel trip I saw things I never saw before. Jamaica I will be back!

My wife and I stayed at Couples Negril from 4/25/2026 - 5/2/2026 in Bldg. 5, room 203. The view from the balcony was wonderful! Unlike the majority of couples with whom we spoke during our trip, we were first-timers. Most couples had previously visited anywhere from 3 - 50 times. That says alot about the quality of a vacation getaway! All of the staff were friendly, fun and helpful. Donna in the buffet is a wonderful lady and has a manner that will start your day off on a very positive note. Captain Nemo and O.J. at the watersports hut were good guys and a lot of fun. The photographer (sorry I forgot your name) was fun, personable and professional - just don't play cards with him (lol). The room was well equipped and kept spotless by our housekeepers. We were treated to a different towel animal on our bed each day. The a.c. kept the room cool and there was plenty of hot water in the shower. And the view - did I mention the view? We ate at every restaurant except for Lychee (our choice). Everything we had was fresh and delicious. There was a dining staff strike during the first two days of our stay that went completely unoticed by us until we read it on Tripadvisor and received a letter from the hotel regarding the matter. The hotel did a great job of covering any gaps in service and I applaud them for ensuring the guests were well taken care of. The pool was beautiful, but we only took a daily dip in the swim up bar for a quick drink each afternoon. We spent the majority of our time on the beach and/or in the water. It was like glass in the morning with a little coolness to it. By 10 a.m. it was like bath water and so salty it was hard not to float away. We saw only 1 starfish in the swimming area, but saw 1 small and 2 large stingrays over a couple of days. The floating cushions from the beach chairs are a great way to lose track of time in the sea. The sand gravity took hold of us and we only ventured to the west end once during our trip - the obligatory trip to Rick's Cafe. The driver, (www) Mr. Waite, was a polite, older gentleman who was safe, fun and interesting. Rick's was worth seeing and the sunset that night was spectacular! You can't miss the glass bottom boat tour or the Sunset Cruise. My wife surprised me by swimming in the cave. It took a lot of courage for her to do it - but she had a blast. We frequented the "blue tarp" area almost everyday and spent a bit of time at the Office of Nature. The food was great, the music was wonderful and the drinks were cold and tasty. The company of the other tourists and locals at the bar added to the good times. Check in was fast and efficient and musicians played in the lobby while we checked out and waited for the "sad bus" to take us back to the airport. Although the bus ride was 90 minutes each way, there were plenty of interesting sights to see and the driver also pointed out points of interest and was fun. He also played good music! As I stated earlier, we were first-timers. Were. We will be back!!

We had previously been to CSA four years ago and enjoyed it. This year we decided to try Couples Negril instead as my husband had a few issues walking so this place was better for us. The best part of this hotel was the beach but not as good as CSA but still gently shelving and calm water. Trying to find shade was a big problem though as you had to get up around 7ish to get a decent spot. Also our room was well positioned with easy access to the restaurants and beach. Some days there were no beach towels available so I had to keep getting up and down to see if they had arrived at the kiosk. We were allocated room 1108 which had some issues eg. Wardrobe door didn’t fit and got jammed so we had to contact the hotel to get it fixed. Housekeeping was dreadful. Our room was never done until the afternoon and on two occasions it was 4pm and 6pm. I made numerous calls to reception but just had to wait. We started off with numerous towels plus bathroom mats but after a few days these diminished. On one occasion I gave up and went to the beach and picked up a couple from the kiosk so we could have a shower. When we first arrived we were woken up at 2am for two hours and for 3 days as the next room decided to listen to the news Unfortunately where our room was situated we had constant noise from trollies being taken backwards and forwards to the beach and Saturday there was a beach wedding so the noise was dreadful. If you want peace and quiet don’t go in the block! See my video The food was mediocre and hit and miss. Our favourite place to eat during the evening was Heliconia but when we arrived at 19.30 it was always full and we were told to go and wait for 30 minutes. One evening we decided to go to Cassava Terrace which was the buffet restaurant and we even had to wait for a table there even though it wasn’t full. There isn’t any comfortable seating around the bars/restaurants either, just hard plastic chairs. The only decent bit of entertainment in the evenings was The Silver Birds, great steel band so in keeping with the Caribbean. On Friday 24th April I noticed that the Heliconia was closed for lunch and also the grill. When I asked a member of staff why she said she had no idea. Everyone descended on Cassava and it was chaos at lunchtime. We had a note out through our door to say that due to unforeseen circumstances the restaurants would be closed again. So once again the queue to get some buffet food took 30minutes and when I finally got to the food there was no chicken left. This was the ONLY place you could get any food and drink. This hotel caters for Americans, some like to shout a lot, so it’s certainly not a peaceful resort. !

We visited Couples Negril for the first time at the end of April 2026. Initially, we were slightly concerned about the 90-minute transfer from Montego Bay airport, but it turned into a scenic and enjoyable tour along the north coast. Highlights: The standout feature is the beach and bay—soft, powdery sand, crystal-clear warm water, and no stones or coral, making it perfect for swimming. The grounds are equally impressive, with beautifully maintained gardens and fish ponds. There’s plenty to stay active with a well-equipped indoor gym, tennis courts, table tennis, and beach games. The range of included activities is exceptional: sunset catamaran cruises, glass-bottom boat trips, snorkelling, scuba diving, and unlimited use of water sports equipment like Hobie cats, paddleboards, kayaks, and pedal boats. The water-sports team deserves special mention for their friendliness. Nemo from the glass bottom boat ride and scuba trip was so charismatic and entertaining. OJ was fab too leading the snorkel tour. The in-room minibar was beyond expectations—full-size bottles of spirits, wine, and a well-stocked fridge with mixers that we were able to top up via the app. There’s also a great beach grill offering drinks, snacks, and even self-serve ice cream throughout the day. Local vendors were polite and respectful, never intrusive. Areas for improvement: One day during our stay, four of the five restaurants were closed due to local issues. Credit to the management team (Caroline and Konrad) for handling this well and ensuring guests were looked after. The issue was quickly handled and everything was back to normal in no time. Dining logistics could be smoother—having to queue to “register” for a table felt unnecessary when tables were available. Menus are somewhat repetitive, though manageable over a week. Buffet dining can feel slow with guests lifting lids one by one, and breakfast requires separate queues for omelettes and other items, which can be inconvenient. All of which though wouldn't be enough to stop our return. Overall: Despite a long flight (nearly 10 hours each way), we enjoyed it enough to already book return trips for December and March. If you value a stunning beach, warm water, and a relaxed natural setting, this resort rivals Indian Ocean destinations at a fraction of the cost.

This was our 4th visit to a Couples resort. It's probably best to describe it as not a high end resort but a mid level All-Inclusive. When we got thru customs we found the Couples welcome lounge area. It was very nice we could have beer or wine. Everything went fine there were no problems. Basically, the room was ok, it could have used a couch or an additional chair or 2. The biggest problem was there was no oversight of the pool or pool bar. Chairs were left with a towel on them and unattended for hours. We got a flag to put up and indicate we needed a drink. The week we were there no one ever responded to the flag. They pick up dirty glasses but never offer a drink. We always had to go to the bar pool bar. I suspect bottles are being refilled and not with the name brand on the label. I never saw one bottle opened new. The property was a bit worn. The roof had obviously been repaired and may need to be replaced. A new coat of pain on the buildings and perhaps some new furniture in the rooms. The AC was out in the fitness room during our stay. Frequently, when my wife would use the bathroom there would be staff women hiding together in the stalls gossiping. I mean like every visit. The staff at the entrance were very nice. However the wait staff in the resort were very slow. I will say the Activities Director and staff were excellent and did a very good job of pulling people into various activities. Food: Was adaquet. The one restaurant you had to make reservations for service was ok. I'd suggest not getting any Steak. Ours was always tough. Fish is a better choice. As far as location. It's on the beach in Negril how bad can that be??? It was beautiful!

Playtime in Paradise. Let your adult enjoy great food, drink and entertainment.Let your inner child revel in the beauty and the sights and sounds and get adventuring. Diving, water sports, jewellery making classes with Beverley, swimming, volleyball and more and the pièce de résistance Aqua aerobics with Shamarie. Had grown adults in bellicose laughter with a workout as good for your soul and reminding you of your more playful younger self as it was for the muscles. Making friends with the people you shared the daily ritual with. Highly recommend for everyone. The team at Negrils never fail to delight. Special shout out to Shamarie, Sugar, Byron and Tracey. We are already planning our next visit. On a serious note the island was hit really hard by the Hurricane The rest of the world have moved on to the next news story yet people are still managing the loss of homes, livelihoods and loss of education in the aftermath. Please give to local charities to help address the urgent needs and be a bit generous with your spend in the local economy. This is not lining a billionaires bank account, this is helping people rebuild the lives which they already work extremely hard for.

Couples Negril was a beautiful quiet resort for a perfect getaway. The staff is by far the most courteous we have ever met. This was our 2nd visit, and we enjoyed every minute. I would highly recommend!

Our experience was absolutely incredible! The ambiance was so relaxing and truly captivating. The staff went above and beyond, the food was outstanding, and the nightly shows were completely unforgettable!

Buona

Intrattenimento serale, e frutta (molto al di sotto delle aspettative).

This was our second trip to Couples Negril the previous one some 19 years ago. This time we took Timair from Montego airport to Negril, a 15min trip. Highly recommended. The communication with the hotel prior to departure was excellent through Gordon the Operations Manager and his staff. In fact the time and effort Gordon provided during the whole holiday was exceptional. He arranged a change of room, often welcoming guests for breakfast, interacted with staff during the day and made the time to say goodbye to us when we left. Not met many managers that puts this much effort in to providing a personalised guest experience. Top marks! The hotel and staff were just as we remembered it 19 years ago, friendly and engaging. The hotel itself had changed little and was in good condition. The room was well equipped with plenty of towels and storage. The bed was particularly comfortable. In room service via the app worked well, we only used this for drinks. The room was always kept very clean with towel sculptures regularly provided. The food and service in the restaurants were great, we enjoyed them all. Our favourite was Otaheite, outstanding food, service and for the whole dinning experience. We liked the fact that restaurant menus change on different days of the week which I think is unique and adds extra choice. The returners meal (Mondays) is definitely worth attending, they really make an effort with exceptional food and great service. One night we’d had dinner and fancied cheese and biscuits in the buffet and listen to the house band at around 8pm but were turned away as the tables were still set up for dinner, although not many people there so this was disappointing. The entertainment team Kekee, Francesca and Akeisa were enthusiastic and always fun. If you take part in the daily activities you are given funny money to spend at 2 weekly auctions! The house band in the buffet restaurant played some modern music but couldn't help think they would have been much better playing more reggae focussed tunes. The Piano Bar was either crazy karaoke or a banging disco (far too loud). However, we did enjoy the Karaoke. The pool area is layed out well, but sun beds with an umbrella were at a premium and only available if you got up really really early. Probably the biggest down side to this hotel, but could be sorted easily. The pool bar was a great place to meet people and chat. The drinks service was swift and Moveta knew what we were going to drink before we asked for it. The gardens are immaculately maintained including the paths to and around all the buildings. The beach was kept clear of seaweed and raked daily. Took the ‘Exchange program’ mini bus to Couples Swept Away for the day. Now I know everyone is different but when we arrived they had run out of fresh towels everywhere. The two pools are tiny and at either end of the hotel, which is amazing considering the hotel is twice the size as Negril, although acknowledge a bigger beach. There appeared to be nowhere to meet socially, this was evident when it rained and people were crammed everywhere around the small bars. However, the beach is spectacular and is worth a visit. It also has an enormous sports facility and if you are in to exercise and racket sports this is for you. Needless to say we arranged a taxi back early as wasn’t for us. We took powerbanks, clothes, mosquito nets, pens and colouring pencils and handed them out to the staff we interacted most with throughout the holiday. In summary, we will definitely return in the future because of the staff and general atmosphere of the hotel. We are in our 50/60s and it suits us and our holiday expectations. Again, thanks Gordon for making the time to engage and being an enthusiastic approachable manger.

We had a great trip to Couples Negril All staff attentive, cheerful,helpful despite hotel being full and busy Shout out to the fitness crew, well equipped gym, fab classes from Shamarie PT and visiting coach Debbie Wood, both really professional and accomodating when weather wasnt so good . Also loved the tennis facilities, visiting coach William was so good , great tips and supportive of all levels Thank you to everyone Maria

Beautiful resort. Love the beach at this resort and also liked it was a smaller resort

Not much to do at night after dinner

Stayed here for 2 weeks. Room good size, plenty of towels - changed frequently. Fridge had a few drinks in. Not Replenished even with soft drinks used. Had to request on the App then took 2 days to come. We couldn't book into the restaurant on the App despite trying several times. The main restaurant was OK didn't like the canteen style buffet, but that's our opinion. Pool was cleaned daily as was the beach. Great for a stroll along the sand. Most staff were excellent. The odd one of course let them down. Had to get up early to secure an umbrella at the pool. Enough beds but not if you want to have a choice of shade. Waterspouts equipment was good. A glass bottom boat tour is included as was canoes, sea bikes and little sailing boats. Diving is available and snorkeling too.

Fabulous resort, the staff are amazing, food and drink plentiful and good. The whole place is spotlessly clean. There is a really ‘cool’ feeling about this place, relaxing with just enough going on.

We stay 5 days at Couples Negril and 5 days at Couples Swept Away. We enjoy both places. CSA has more pickleball courts which we enjoy using and heard there might be dedicated pb courts at CN. Hopefully they can figure out something to shield the sun so we can play longer, even netting would help. The staff and food was great at both. We’ve been going to the resorts for over 25 years and hopefully can continue more trips in the future.

My wife and I just spent a week at Couples Negril (our second visit) and once again I have nothing but great things to say about this resort. The first thing that strikes you is the friendliness and professionalism of the staff. Without exception, everyone we interacted with was terrific. I'd like to especially give a shout-out to Shellyann Lake who was extremely helpful in resolving an issue we had (btw, the issue had nothing to do with the resort itself). The beach is lovely, the food was great, the bartending staff attentive and responsive. All in all, a great resort, one that I recommend to all of my friends. P.S. We were there at the end of February / early March and didn't see any effects of the hurricane that struck Jamaica late last year.

Review of Couples Negril, Feb. 18-25, 2026 This is home. Something we felt even more strongly this year, as we did a split stay for the first time (7 nights at CSS before 7 nights at CN…) And while CSS was lovely, we felt immediately “at home” when we pulled up to the Couples Negril lobby to start our 8th visit (we’ve been coming to Couples Negril since 2005, and have already booked for fall 2026 and winter 2027!) Check in: We were warmly greeted with Jamaica smiles and given champagne to sip while we filled out our paperwork, which was all correct and in order. Then it was off to our awesome room, 7201, and then to the beach grille/Heliconia for my first of many snapper sandwiches and saw 3 couples we knew along the way. Welcome home indeed! Food: Overall, we loved the food…and both gained several pounds to show for it. 😉 We ate at the Beach Grille for lunch nearly every day and had several delicious dinners at Heliconia as well. Staff moved people along so there were minimal waiting times at dinner and were very attentive. We sadly missed Lychee this time (didn’t realize it was closed 2 nights during the week, we will plan better next year!) but had a very romantic special dinner at Otaheite. Cassava Terrace was delightful for breakfast--fresh pancakes and made-to-order omlettes. We also loved the live entertainment at breakfast which started our day out nicely. Private Dinner: This is the first time we have done this, we had it in the treehouse. Our server was so sweet, picked us up from our room with champagne and led us to the treehouse, which was beautifully appointed with candles, rose petals and other table decor. We were so pleased by her service---especially going up and down all of those stairs! It was an unforgettable way to celebrate my husband’s 60th birthday! Rooms: Clean, no frills but well-stocked fridge and always clean towels. Loved turndown service. Always enjoy the towel art and special touches, these ladies are fantastic! Activities: We didn’t do much this year, sand gravity took over! The day we signed up for the Catamaran cruise, it stormed so it was cancelled and we didn’t have time to rebook. Oh well, next time. Romance Rewards: Couples really knows how to appreciate their returning guests. As the Passionate Love level, the perks we received made us feel special. Spa: We increased our couple’s massage from 25 minutes to an hour and we left feeling SO relaxed! Towels: There was always a ready supply of clean beach towels anytime during the day. Don't have to worry about key cards or shortages. Room Keys: LOVED that they brought back the bracelets. So convenient and much better than the key cards! Beach: We enjoyed spending time at the beach. Saw how much damage the hurricane did to the foliage, and appreciated the canopy that was put up during our stay. Still. More shade is needed. Maybe extra special (not tacky) umbrellas for us fair folk, while we all wait for the foliage to grow back. Bar was great, and lunch/snacks on the beach was a treat. Nightly Entertainment: We loved the nightly entertainment and beach & lawn parties. The Jamaican night with the fire-eaters was amazing, the Motown and Tina Turner performers were excellent, as well as of course our favorite, the Silver Birds! We were in Room 7201, so we could hear everything quite well from our balcony. We love it that Couples lends an authentic Jamaican flair to everything they do including the thoughtful entertainment. I don’t come to Jamaica to hear booming party music. 😉 Staff: Couples Negril staff is second to none and a big reason so many guests are repeaters. We felt so welcome and pampered, we can't wait to return in October! If you're on the fence about booking this property, just do it already. ;)

I purchased a week at Couples Negril to celebrate my wife and I's 25th. Package was purchased in June 2025 while I was deployed to the middle east. At the time of purchase, I was unaware of the couple's policy to provide military discount. Upon calling to inquire, the representative said they would honor my service with a 10% discount; however, I would need to rebook and either forfeit our $200 travel insurance or, pay again. When I asked why they could not just honor the 10% discount at check in, they said that was not possible. Ultimately, we chose to eat the $200 non-refundable insurance and cancel the entire reservation. Only an organization that cares nothing about their clients would treat them in such a manner. Their loss, confident we dodged a bullet here. Buyer Beware!

We returned for our 3rd time and had our usual fantastic experience. The secret sauce is definitely the staff who cannot do enough for guests. Food and service were excellent and the beach is one of the best in the Caribbean. Will be booking for next year..

Love. Love. Love. Came her 23 years ago for our honeymoon and just returned for 12 days this past September. 23 years later...its even better. some of the staff are still there!!!! I love the rustic charm of this place. It is not sleek or new or fancy. It is just cozy and has an old school Jamaican feel. Its quiet and peaceful with a gorgeous beach amazing staff and good food. Its not cheap but it is worth the money if rustic and quiet is your thing, We frequent Sandals resorts and have visited various Sandals 25 times but we actually enjoyed this resort more than any of them. We have a 2 week upcoming Sandals booked this fall but will definitely be switching to Couples from now on when we travel to Jamaica. I wish they had more resorts on other islands!!

Lovely place, great food, clean, comfortable rooms, nice people. Au naturel beach was very safe and friendly. My main problem is COMMUNICATION. It was hard to find all the activities as lists were scattered around apps, blackboards, etc. Also there seemed to be some "secrets" that you had to know - they didn't tell us until the end that reservations for the nicest restaurant opened at midnight 2 days before, instead of what they told us originally of 8:30 am when guest services opened. No wonder we had a hard time getting a table. No one explained the "funny money" you won with activities. Scuba was great if you are very experienced and fit. We had some concerns about safety issues, and there wasn't a lot of help with our gear (we are in our 60s), but that improved after we talked to the Watersports manager. Also I wish they had more music starting earlier - most real stuff didn't start til 9-10 pm. Now that I know a lot of the hidden stuff, we'd go again.

This was our 2nd visit to Couples Negril. It was and is a wonderful experience that is so relaxing and peaceful. It is so much more laid back than other resorts which is why we enjoy it so much. Service again was excellent. We love Couples Negril so mech that we booked our next vacation while we were still there for next year. Can't wait!

As a travel agent who has traveled all over the world and stayed in some of the very best hotels, I can honestly say this is the best hotel I have ever experienced. From the moment we arrived in Jamaica, everything has been absolutely exceptional. The staff are truly outstanding — warm, welcoming, and they simply cannot do enough for you. The level of service is beyond anything I’ve experienced, and that’s saying something given how many luxury properties I’ve visited over the years. The food is incredible, with so much choice and consistently high quality at every meal. The premium all-inclusive offering really sets this hotel apart — it includes so many thoughtful extras that make the whole experience feel elevated and genuinely one of a kind. Our room is spotless, beautifully maintained, and housekeeping are absolutely brilliant. Every detail is taken care of. I genuinely cannot fault this hotel in any way. It has exceeded every expectation and set a new benchmark for me. I will be recommending it to all of my clients without hesitation — a truly unforgettable stay.

Prior to any vacation, I do a lot of research and read a lot of reviews. It's part of the fun for me. Anyway, my wife and I (49&47) visited this resort 15 years ago. We had a great time during our first visit. We've never visited the same twice resort before this trip and based on a couple of the reviews, I was a bit worried. I should know better by now, but I'm sure I'll be worried next time as well :). We thoroughly enjoyed ourselves and had a very relaxing vacation. For us, the "speed" of the resort was just right. I utilized the tennis instructor daily at 8 a.m. (Thanks Maurice). The courts, racquets and balls where by far the best that I've seen in many years at a resort and they had twice daily instruction. There was plenty to do if you want to stay active (me). But it's also super laid back if you don't (wife). If you want to lay around on the beach all day and read, you can do that without being badgered to participate. The service, overall, was great. We had a small issue with a window in our room upon arrival. We contacted the front office, it was fixed in short order. Every once in a while (happened twice to me in a week) a worker may be curt or wasn't smiling to greet you. Guess what, I have bad days at work also. If I have to wait a couple of minutes to get a Absolute and Ting, so be it. You're on vacation in the Negril, take it easy. My wife and I are not foodies. She eats like a toddler and I'm not too adventurous. With that being said, the last few vacations that we've been on have been to Sandals resorts and their food is better. As is their liquor selection. But the food and liquor at this resort is good. The size of the resort was great for us. You can be back at your room from anywhere in less than a few minutes. I was a bit worried that it would be too small, but that was not the case. It was actually one of the things that we enjoyed the most. Contrary to other reviews, the chair game is definitely played, especially at the pool. I woke up early one morning for a sunrise beach walk and there were already chairs that had been claimed. We parked at the beach daily so it didn't bother us. There were plenty of chairs on the beach but there were still people who claimed "their" chairs early there as well. But you could always find one out of the sun if you liked and there were always plenty to be had. Honestly, the only real downside to visiting the resort is the drive to Negril from MoBay. Our bus driver was great, it's just a long drive after a long day of travel for us (no direct flights). There is a small runway right across the street from this resort. Honestly, I'd look into what the cost is for that 15 minute plane ride. It may be worth it. I asked a worker about different crowds during different times and she said it varies greatly. I had never thought of that but it made perfect sense and explained some of the disparity in the reviews. When we went, the average age was probably closer to 60. There were some couples in their 30's and early 40's but I'd guess we were on the younger side. If you go during the summer, I was told that the crowd will be younger. I can understand why some people come back to this resort every year. It just feels comfortable, like an old pair of jeans. But I can also understand that if someone didn't do their research and was wanting loud music and pool bubble parties how they would be disappointed. But if your goal is to relax and unplug, you'll be happy here. Will we return? Not next year, there are still other places that I would like to see. But if we were ever to have an annual excursion, this resort would have a good chance of being where we landed.

Just got home from our 4th visit to Couples Negril. We went with lowered expectations , not knowing how things would be after hurricane Melissa. We were pleasantly surprised at how well the resort had recovered. The only difference we saw were a few less food options or substitutions. Nothing that detracted from our enjoyment. The staff were amazing, big shout out to Dean and the crew that made our breakfast and lunches such a lovely experience. We really hope there is a 5th visit in our future.

We have been to Jamaica numerous times and have stayed in different areas. After staying at the Couples Tower Isle; in Ocho Rios, we decided to book a stay at Couples Negril. We loved everything about our previous trip except the beach. It was rocky, small and we were unable to utilize any of the water sports due to rough seas. The location of Couples Negril was very nice, beach was fantastic water was amazing. What was not amazing was the food. In comparing the 2 resorts it was not even close to what we experienced at Tower Isle. All dining rooms open at 6:30pm, not ideal ,as there were normally lines , If you didn't get in then there was normally another hour wait. Eating at 7:30-8pm; not ideal , so your kind of stuck just waiting. The fine dining was terrible, our server was rude, wanting us to order before we even received our drinks. The resort did a terrible job at communicating the daily agenda of activities, most times starting late or you were lost trying to find the location. For an example, jewlery making, 1 small round table with 6 chairs for an entire resort, terrible. Mini fridge filled 2X's in the 10 days we were there. Housekeeping never replenished our coffee for in room machine. The ladies at the coffee cafe were kind and helped start our day off in a great way. There should be 2 of those locations as there was normally a line. Resort shops are extremely small with everything folded; hard to shop. Ride to the resort, small cramped van, ride back to airport was much more enjoyable. For those that are almost 7 feet tall, not ideal and very uncomfortable for an almost 2 hour ride. A purchased painting was left behind by someone in our group, I inquired about it for several days and it could not be located. Hello, the housekeeper was the last person in the room. Smoking on patios was terrible although it clearly states no smoking. Couldn't leave your patio doors open without the fresh scent of cigarette smoke, terrible. We will not be returning to this resort as it seemed very disorganized, chaotic at times and the food was below our expectations for an upscale resort.

Wishing we were still at Couples Negril...sigh My husband and I spent 8 days at this lovely resort! We were so pleased we went ahead and kept our vacation as planned. We were warmly greeted with wash cloths and champagne. Check-in was a breeze. The grounds were immaculate, even though another storm blew through several days before we arrived. Impressive efforts! We found the staff to be very kind and thankful for so many loyal guests. It was pleasantly surprising to see such active participation from the guests at the fitness classes and in the gym (I had booked through FitnessProTravel.com to be the Fit Bodies guest fitness instructor for the week). Shamarie with the Spa and Wellness program was a fantastic partner to coordinate with. We co-taught an aqua class on my last teaching day, so that was fun! One of the ladies I met was taking tennis lessons in the mornings! The tennis courts often had couples playing tennis or pickleball:-) Trivia was fun with the entertainment team! Theme nights had great food. Lots of opportunities to meet and greet. We ran into so many fellow Iowan's! We loved the reservation-only restaurant, Otaheite, we went back a second night. Filet mignon, salmon, lamb, yum! We typically had the buffet for breakfast, ate healthy snacks from the veggie bar- the juice with ginger was amazing- or lunch at Heliconia Grill- the Cobb salad just sounded good, and it was! Dinner we tried all the options, all good. Our room was always clean and we loved the turn down service in the evenings. The balcony with chairs and small table were perfect for lounging and reading or the hours of cribbage we ended up playing:-) Though the resort appeared fairly well occupied, we were still able to find seats any time of day. Great beach! Catamaran cruise was included and was a lovely way to spend the day, We got to swim into a cave and the sunset was stunning! We needed this get away and with the ambience and vibe, we really felt like we were able to truly relax. We left feeling like we just had a second honeymoon!

Overall, we had a great holiday at Couples Negril - the staff were lovely, the food and service, in most cases, was of a high standard with plenty of choice and the resort is in a beautiful location on a wide sandy bay. However, we had booked the holiday on the basis of "Unlimited Scuba Diving" which was offered on the second page of the "What's Included" section of the Couples Resorts Website "dive into crystal-clear waters with unlimited scuba". This had always been the unique selling feature of a Couples holiday for many years. After I had booked and was delving deeper, many pages down it became clearer that you could only have unlimited dives if you were already PADI certified or you could pay many hundreds of dollars to take a certification course. Although at the time (October 2025) you a pool lesson and one ocean dive was included - which was some consolation. However, when we got to the resort and enquired we were told it would cost USD80 (each) to have an ocean dive. Under UK law, I am pretty sure this is "false or misleading advertising" and I would have a case if I took it to Trading Standards. Couples resorts really need to update their websites to make it much clearer what is *actually* included.

Pool bra amazing. Amazing vibes amazing staff. Moveta and Nathaniel were absolutely amazing and brought good vibes to our day.

We have been remiss in writing this review. We were there in February 2025 and had the very best visit! In fact, we signed up with the Romance package because we are at the age, (mid seventies) that we want a place to come back to every year, for as long as we can travel. It is truly a home away from home. We love the location, the food, the entertainment, but the stars of this resort, and the main reason we made the decision to join the Romance package, is the staff! They are fantastic! They seem to anticipate your every need and will go out of their way to make you happy! We leave this Wednesday, February 11, 2026 for another visit and can hardly wait!,

Our room experience was not what we thought we booked for an additional $$ we booked a deluxe beachfront room. The room was a standard room size, we in room 6 on second floor of 8 rooms, room 1 was the closet to the beach and 8 was the farthest, also we had a partial ocean view. I have stayed at resorts with tubs and rain showers for a lot less. I wish when advertising of rooms they would be honest with what you get. We were celebrating our 35th wedding anniversary and it was a big let down on the room.

Reception: Check-in was extremely easy Restaurants: Limited but had good variety. Service was very disappointing several times with taking drink orders but they never showed up (happened a few times). We were forgotten a few times at different restaurants. Once while inquiring (Ohtani restaurant), they said one moment and still it took another 10 minutes to be attended to. Meanwhile, there were 5 staff members setting one table. Room: Nice size. Could hear road noise as in the bathroom there are shutters only in the rooms not windows so all noise on the stairway (guest coming in or out of rooms) or road is easily heard Staff: Most staff were friendly but not anything special. A few negative experiences the reception when inquiring about a few things. Also, the bartender blatantly ignored our friends request for Appleton rum with no words or acknowledgement. Water Activities: We did the Sunset Cruise which should be called the booze cruise. The cruise is included but run by Island Charters. It was unacceptable the Captain allowed a passenger to navigate the catamaran for a vast majority of the cruise. This passenger was clearly drunk and under the influence of drugs (we saw him smoking up). Entertainment: Extremely disappointing. Entertainment started late and one time we were not permitted into the Terrace to watch the entertainment as they said they were too full (there were many empty seats). The beach party food set up was excellent. The entertainment was not. The singer had a non-appealing and we left. Being a Jamaican theme for that night we expected Jamaican music. The Silverbirds were the only night that we can say that were worth staying up late for. The Piano Bar is dark and dismal. Many times, were went in there before dinner for a cocktail and either staff or friends of staff (?) were sitting on the lounge chairs. The Piano Bar is totally dead until the Sing-A-Long starts at about 9:30pm. We attended on Sing-A-Long but after one night that’s enough. This resort lacks a good bar for drinks. Activities: These were extremely disappointing. Some of the activities are run by the beach vendors such as tie-dye shirts and jewelry making. Both were below par and one vendor was not a happy camper at all and made the comment she volunteered to do this, and we could only make one bracelet. Other activities are done in one of the restaurants. So if you are there having lunch, you'll have not choice to listen to 'name that tune'. Beach: The beach is lovely but very narrow so you do feel squeezed in with chairs and walkers by. Pool: The pool is small and there is an odd divider between the pool and the swim up bar so you have to get out of the pool to go to the swim up bar. People do not respect no smoking at the pool, in the pool. Pool umbrellas don’t bend, thus making them unhelpful when the sun moves. Spa: Extremely overpriced. Not used. Other Observations: My husband’s birthday was not at all acknowledged. Such an easy thing to do, yet nothing. In summary, will we go back? Absolutely not. For money we paid we can and have experienced far superior service and amenties.

This is one of the best resorts in the Caribbean. Excellent service, cleanliness, food. Beach chairs are available and comfortable. I can't wait to go back!

Upon arrival to the airport, the resort looked like it hasn’t been painted since it was built. We checked in and headed to our room. Room accommodations are adequate but don’t expect staff to provide enough towels, bath mats or toilet paper. The ac blows directly onto the bed which makes it very uncomfortable. The mini fridge was initially stocked but don’t expect refills. The food was barely editable, and I’m not even close to being a foodie. The menus are wacky you go to the Asian restaurant and expect a mix of Asian, Indian and American choices. Breakfast the scrambles eggs are more like soup, it takes 3 cycles in the toaster to get bread toasted. The coffee bar had the only Expresso machine and it was broken. I could go on and on about the bad food, but I’ll leave it at that. Activities were lacking and parsley attended. Pool and beach service is almost non existent. The nightlife there dies at 10 and by 11 the resort becomes a ghost town and almost nothing is available. I vacation a lot and considering how much they charge for the resort it’s almost criminal what they provide for it.

sehr freundliches Personal und leckeres Essen

Unterkunft total in die Jahre gekommen und völlig überteuert für das was es ist

Our first time at Couples Negril. It is a more traditional Jamaican resort - not polished, not modern, but totally relaxing. The staff are all so friendly, aim to please and the service at times almost too efficient ! The resort is a manageable size so that you can get to know it and feel comfortable almost immediately. No need to book restaurants - plenty of capacity and staff for the time you decide to eat. Lots on offer and all included. A great entertainment programme, not too in your face and so friendly you can join in as you like. No loud music, plenty of beach space on the amazing beach and around the pool. Many guests return over and over and the atmosphere is so friendly and gentle. Some noise around the rooms with other guests allowing doors to bang at times. The wine offering could do with a little upgrade. But these are minor points - would definitely return.

This resort is a hidden gem for couples looking for a romantic escape. It is truly a beachside boutique property, with excellent food, drinks, and a fantastic beach. We enjoyed interacting with the other clients, and the staff. I dislike reading reviews that feel forced to name employees, or aren’t authentic. I can understand why so many staff are given praise. We truly felt like they enjoyed working there, and helping the guests. It’s important to note not every resort is for everyone. If you’re looking for ultra modern, upgraded rooms and amenities, and sleek - this isn’t the place for you. If you want a stunning clear beach, quiet escapes, comfortable and clean rooms in a beautiful garden, great food, and wonderful Jamaica experience this is the place for you! There was an incredible amount of repeaters and we can see why! We are already looking to book our next vacation back here.

Wir waren sehr positiv überrascht, da dieses Hotel teilweise nur als 4-Sterne Hotel aufgeführt ist. Wir sind Viel-Reiser und würden dem Hotel eindeutig 4.5-Sterne geben! Es ist (wie der Hotelname aussagt...) vor allem für Paare ausgelegt, welche einen traumhaften, ruhigen Urlaub bevorzugen. Für Unterhaltung und Animation ist gesorgt und vorhanden aber nicht vordergründig. Das Essen war vielfältig und reichhaltig. So gibt es z.B. für das Mittagessen je 1 bedientes Restaurant, das Buffet-Restaurant und die Veggi-Theke. Zudem ist der Kaffeeshop fast pausenlos offen wo es auch Cockies und je nachdem Törtchen gibt. Am Abend kann man je nach Wochentag in 3 bedienten Restaurants oder im Buffet-Restaurant essen. Das Personal ist sehr freundlich, hilfsbereit und speditiv. Der Privat-Strand ist sehr schön und man kann längere Spaziergänge auf beide Seiten unternehmen. Da wegen dem Hurrikon noch nicht alle Hotels wiedereröffnet waren, war es angenehm ruhig. Wie dies bei Vollbetrieb ist, kann ich nicht abschätzen. Auch das Hotelzimmer war sehr schön und entsprach der gebuchten Kategorie. Fazit: Es war alles perfekt!

Es gibt gar KEINE Kritikpunkte! Zum Beispiel wurde die defekte Kaffeemaschine im Zimmer innerhalb kürzester Zeit ersetzt.

4th time at Couples Negril, really fantastic tennis tennis coaching from resident (Kevin) and visiting (Larry from Saddlebrook) tennis coaches an absolute treat to be back. Water skiing and sailing with England and his crew was excellent weather permitting. Service from the staff outstanding as usual, together with the great food and lovely beach. Yvonne the barista makes wonderful coffee, Elkie, Tennyson, Nicholas and the guys at the Heliconia bar are awesome. Really difficult to fault the effort the staff put in to making the hotel what it is...a great holiday.

Le stanze, la spiaggia, lo staff e la bellezza della struttura

Last year I reviewed Couples Sans Souci. I said I hated to give it 3 stars because I really love the place and I would definitely go back. This is our 9th or 10th time at Couples almost equally distributed between Negril and Sans Souci. This year we chose Couples Negril. Just like Sans Souci, I hate to give this place 3 stars but I have to. The ride from MBJ to the resort was in a small uncomfortable van. Not sure if the air conditioning worked. The seats were so close together my knees were always touching the seat in front of me and I'm only 5'5". So we get there and check in. We are "Passionate Love" Romance Reward members. There was no goody bag for us with our pre check-in reservations. Nothing. We get to our room, that was fine. Second floor in building #1. Room was clean, plenty of towels. We had dinner at Lychee which was pretty good. Hostess and server were not too friendly though. The next morning, we got our beach chairs before breakfast. The resort, I think was maybe 50-70% occupancy, at least that what it felt like. We wanted shade which wasn't that easy. I think the hurricane knocked down lots of trees. Still plenty of them but I seem to remember a lot more shady spots. It wasn't long after we sat down that we experienced a problem we've had before...smokers. Some were upwind from us and the smell was really bad. Years ago there used to be a no smoking section on the beach but not anymore. So I went to front desk and also guest services to ask if smoking was allowed anywhere on the beach. They all said no. They said they would send someone to check it out but we never saw anyone. Our last day there we spoke to the manager who said they shouldn't be smoking on the beach but there is nothing in writing anywhere. He also said that he wasn't going to go out there and tell someone not to smoke on the beach. Wow! Housekeeping was hit or miss. The bedroom itself was always done well. The air conditioner worked a little too well. We always had to throw another blanket on the bed. Sometimes we didn't get wash cloths or a bath mat. A couple of days into our stay, the faucet was almost hanging over the sink. We told housekeeping and the front desk. It took the manager on our last day to fix it. Food was also hit or miss. Oteheite on our 1st visit was good. Our 2nd time, the entree was good but that's about it. The bread beforehand was stale. The server forgot about us so we left before dessert. As Helleconia, for lunch, my husband and I each ordered the island burger. She brought his and forgot about mine. The next day, we went back there for lunch and, instead of bringing me my burger, she threw a bag in front of me with the beef patty. The next day I wanted to see if they would get three strikes. This time they got it right. The burger is yummy. Cassava terrace for breakfast is pretty good. I love the man who makes my omelet. After 2 days, he remembered exactly what I wanted. It made me feel special. The lunch and dinner buffets there were pretty good. I could always find something I liked. Service there was also good. My husband took some tennis clinics and enjoyed them and the round robins. He said the instructor was pretty good and very friendly. Evening entertainment was pretty much the same every night. Singers and people would get up and dance. Not really exciting. On Christmas day, the Silver Birds played on the beach and were fantastic as always. Then Santa showed up and gave out gifts to everyone who sat on his lap. Good times! I gave Couples Negril 3 stars because I've been there when the service and the food was better. The bartenders were great, always smiling. The people at the spa were great. Had some wonderful massages. The servers in the restaurants, well, I think half of them didn't want to be there. Same for the front desk. Also, if this is Couples, why was a husband, wife and their daughter there?! The daughter was a smoker. Oh, remember my goody bag that I didn't get at check-in. We went to guest services the next morning and he took care of it. At check-out, the front desk said that we owed money. They said they didn't have me listed with my Romance Reward perks. Guest Services said it's listed, it's right there. Went back to the front desk, they said, "Oh yeah, there it is". I understand about the hurricane. The grounds were pristine. But I just want the workers to look happy even though they may be hurting inside. I don't want to feel guilty because I'm there. Would I come back? Definitely! There's a lot to love about Couples Negril. Maybe they'll finally update the bathrooms.

I went with my best friend to celebrate my hubby who has passed. Arrived late due to the traffic in Mobay. Walked into the lobby when it was dark. The entire place was decked out for Christmas. It was so beautiful! Check in, as usual, was super easy. Put our things in the room, and immediately went to eat; Steak and lobster at the grill was very good. I tried to connect to the couples app, but my phone was still "in the usa so to speak." Only had to call the desk to put my order in for the mini bar, and it was fine! While my phone wouldn't connect until day 3, my besties did immediately. Red flag service was good when we used it, but it's such a close walk, we didn't. I overheard someone complaining about wifi, but there was a gentleman right behind us that was yelling at someone about flights. Loud enough we turned to see what was happening. Our housekeeper Rawina? Was AMAZING, super sweet and friendly. Tennyson at the bar was amazing as usual. Theo the photographer was so sweet never pushy, and checked in with us daily. Big shout out to him! Huge huge shout out to the snorkel guys Alex and Michael!! They made my bestie feel super secure and safe on her first snorkel trip; also realized I am a grieving widow who last went snorkeling in 2021 with my hubby. They let me cry on the boat and literally held my hands going through it. This resort is amazing. My 5th time or so. It is one giant family. I will never stay anywhere else. One love, one ❤️. Thank u so much CN!!!! We will be back!!!

This is a beautiful resort with the loveliest staff who will go out of their way to make your vacation special. Plenty of fun activities included in the all-inclusive price with no pressure to participate, but you'll have a great time if you do! So much to offer that's often excluded from other supposedly all-inclusive resorts, including tennis lessons, personal training, and even scuba diving for certified divers (enquire for details).

This was our third time to Couples. Its always great! The staff is wonderful! The hurricane was coming the week we were there and had to go home early due to that. We will definitely be back! We appreciate the kindness from all of the staff. Always makes vacation great! Merry Christmas!

Couples Negril is advertised as a five star resort it is not even close. 3.5 stars at best. We booked here last minute after the Excellence Oyster Bay cancelled due to hurricane damage. We had booked 4 days at Rockhouse (3rd visit) which is an amazing place and 3 days at Couples Negril as a replacement for the Excellence. The property has access to an amazing beach and the rooms are recently renovated and clean. The food was definitely not 5 star, the nightly entertainment was horrible the wifi was almost non existent you could definitely not work from this resort. We made a change to our flight home so I went to see the front desk to let them know and arrange the shuttle to the airport. They made me sign a waiver because we did not want to leave 5.5 hours before our flight. I triple confirmed the date and time (Friday at 3:15pm) we were at the lobby to check out at 3:00pm. No shuttle at 3:15 when I approached the desk the team lead went to check on our shuttle. 5 minutes later he came back tell us the driver was 15 minutes out he was running late. The driver confirmed that they called him at home on his day off to hurry because they have forgotten to book our transfer. So they lied to us and did not admit their mistake. This is NOT 5 star service. Avoid this place, there are so many great hotels in Jamaica not worth spending your money here.

We were stuck in Negril during hurricane Melissa and this resort had wifi available and frowned up us, people looking to use their wifi at neighboring resorts to reach their families, airport, news, transportation, etc. The would not let you book at their resort even though they had space with very minimal damage to their resort. Only a specific list of ppl could use their wifi and hour a day. Walking to their beach by neighboring resorts that lost wifi were monitored by se unity, yelled at to not get too close. All we wished to do was survive like everyone else in the island. I would never send any of my clients to this resort.

HURRICAN MELISSA Oct 27 and how Couples fared and treated us 80 guests who couldn't get out due to Airport / Flights shutdown. We arrive on Oct 21 when Melissa was a tropical storm by Wednesday she became Hurricane and by Thursday flights were cancelled and airport shutdown. The day before Melissa arrived as a Hurricane Cat 5, the GM Caroline C had briefed us on what would happen. Couples generator had been serviced and water topped off, and trees trimmed and buildings secured, Meals were centrally located at the Buffett. Couples has 3 internet providers from Star Link, Flow and a 3rd source, TV was on until Tuesday after Melissa had left. The resort had moved guests and staff in secure locations and gave each room a battery lantern, food and water. Note: 8 hrs before Hurricane Jamaica shuts off water and power. While Hurricane was going, we stayed in our second story room and watched TV and the weather. The next day we had hot food as buffet for rest of time there which was 11/3. The resort pool and pool bar were a mess with some trees and vegetation down. The staff cleaned up and had pool running within 2 days and we used the Buffett bar vs pool bar. The beach was a mess and they didn't want any guest in it for several days since they could be some health problems. The concentrated on cleaning resort. Since Royalton and the Riu's on Bloody beach didn't have power or wifi, their guests as many as 150 were standing on the beach using our wifi. Management ended up turning wifi off since the drain made it useless for us as well as they needed to fix minor problems. Wifi was sketchy were several days while they fixed it. Couples had Riu management set up specific areas which their guests could use for wifi. The day after Melissa, i saw a Royalton guest on the wifi for 3 hrs which is why Couples wanted to limit the wifi use. All during this time Caroline C, GM, was great, she kept us updated and entertainment staff tried to give us something to do at night beside Wifi. Lee Issa, the owner, was staying at the resort while we were there coordinating the other 4 resorts. Getting out was a mess, we were supposed to leave 10/31 Friday - flight cancelled, Saturday booked, cancelled, Sunday booked, cancelled - Monday we finally had a flight. Some of our group had boarding passes printed but flights canceled before they got to MBJ. The road was cleared from Negril to MBJ but much destruction and wires down. When we finally to to MBJ, the electric and computers at checkin for Delta and others weren't working so a long wait. We finally got on our plane and home. Delta and other airlines were sneaky, they wanted you to cancel and rebook (rebooking fee!!!) we waited til we were cancelled then rebooked. I can't say enough about the staff who stayed with us and helped make the trip bearable. Couples is Family not just a place to go . We have been going to Negril since 1999 and Couples Negril since 2012. We have been at CN 11 times and look forward to celebrating our anniversary and wife's birthday there the 3rd week of October. You have seen all the Sandals advertisement but rarely see anything on Couples except maybe through a knowledgeable travel agent. Maybe there's a reason with a return rate dependent on week as high as 40%, CN doesn't need to advertise, it rather spends its money on maintenance, staff and amenities. What do you get for your money at Couples? A room which maybe more like a Holiday Inn Express except Jamaican version - no keyed no problem. Booze in your room - wine, beer, liquor, mixes, coffee, tea - may not be Grey Goose but usually you either want a night cap - for us its champagne or starter - bloody mary. The beds are comfortable, the AC works- only complaint is outlets are little loose and you have to play with them to charge up your stuff. Other Amenities - FREE STUFF - Scuba, if certified, as much as 2 dives per day with PADDI certified safe staff, snorkeling, catamarans, paddle boats, kayaks, Booze cruise which last 2-3 hrs. Floating mattresses on every chair - plenty of chairs on beach and pool so you don't have to fight over having one, though location depends on when you claim it. Beach - 2.5 mile Bloody Bay Beach to walk from Royalton to Riu Negril with Office of Nature and Local vendors. Our favorite has always been the pool bar where Ivy reigns. We meet many old and new friends there over Bob Marley's and Monkey Brains ( if you don't drink at least one you can't come back!!! lol!!!. The drinks can be top shelf or well but all taste good and if not careful, you may go to bed earlier than you planned. Food, we enjoy the 4 restaurants - Otaheite (fine dining - dress up with pants, collared shirt, closed toe shoes), Lycee - Jamaican-Asian fusian, Cassa Terrace -breakfast and lunch buffet during day and dinner entree, buffet at night, Heliconia- Beach Grill - at night good Italian place and during day and night has Beach Grill attached with ice cream cones, nacho's etc . There is also a Java Cafe with your coffee drinks, and Fruit and Veggie bar, which is great when you want to have light lunch or snack. Piano bar for top shelf drinks and entertainment at night. Staff, in most cases are another reason to come back - very friendly and most of us get attached to them as friends not workers. Entertainement -Piano bar - sing along with Paul Tucker - fanatastic, others stuff okay for us. Main stage usually have a Jamaican singer and house band is very very good. Not unusual to have you dancing during their performances . beach parties once a week weather permitting and various events to earn Funny Money to use in their weekly auctions for various items - we go for Rum Cream. Repeat Dinner - if you visit more than once and are on Romance rewards will be invited to exclusive fine dinner. Massages are offered and are not cheap but in some cases resorts may give you free massage. Note we did two - enjoyed immensely. Resort rewards - if you signup for Romance Rewards and visit multitimes you get rewards - maybe tshirt, bottle rum etc and usually some money to be used while on resort. You use that time or lose it. We had $350 for this trip which we didn't use up due to Hurricane Precheck in - Romance rewards- you can precheck in with what you want on minibar, gifts, reservations for Otaheite (first time scheduled and can reschedule another if available) Catamaran trip. No this isn't Sandals or any of the fancy places, it a great place to enjoy your significant other, maybe do the Nude Beach, if want to try something different, meet old friends who are there when you usually go or meet new friends from honeymooners to old farts like us.

It was our first trip to Jamaica after years of just talking about it. We frequent Mexico regularly but needed a change. We're in our early 70's but still enjoy an umbrella in our drink, a full sun and enjoyable conversation. We both agreed we had never met nicer staff at a resort along with a brief conversation with an owner(Issa). The flow at CN is more pleasant, easy going, somewhat Bohemian and just down right comfortable. The clientel is heavly divers with that cost included in your price but others are there to relax, enjoy a wonderful beach with crystal clear water and a impressive level of hospitality. Many people we met had been there 10-20+ times. That should tell you just about enough to give it a try. So go or just come back as we will. BUT....let Jamaica heal first...it won't take long hopefully.

Great for the beach. Food is excellent and staff are very attentive.

Nothing

Fabulous resort - you won't regret it! Great location, food, drinks, and consistently good service/friendly staff. We met many returning visitors; it's a relatively small resort, which was just what we were looking for, perfect for a chilled week away. We had a large corner garden room with a hammock and partial sea view, which was great. Highly recommend the included boat trip. We will be back, it's just a question of which Couples Resort to book next!

My husband and I just returned from our first visit to Couples Negril for our honeymoon. The Couples brand was recommended to me by a coworker who has been many times. They recommended Swept Away, but I decided with it being our first all inclusive the smaller resort would help us to not feel overwhelmed. I researched many AIs, in many countries, and found that Couples seemed to be the best bang for our buck. The price includes water sports and excursions (snorkeling, scuba diving, catamaran cruise, glass bottom boat, and more). The water sports staff are very helpful and knowledgeable. Another thing that we liked is there is no tipping at Couples, and they do not have tiers of service. It is a true all inclusive experience. There was NO other AI brand I came across that offers these things. We are 26 and 33 years old. We saw many people say this resort is a much older crowd. When we went, we found it to be a good mix of ages. We talked to many other young honeymooners, as well as people celebrating their 10th, 20th, and 30th anniversary. We are not partiers, and we found the vibe to be exactly what we were looking for. The food is good if you find what you like and stick with it. We loved the breakfast buffet (especially the omelet station), Lychee, and the beach grill. The coffee bar was absolutely incredible. Special shoutout to Daneica, she makes the best vanilla latte I’ve ever had. The rooms were nice and very clean. You can tell the property is older and there are some parts that could use some fixing up, but it was still a gorgeous resort. For example, some parts of the pool looked rough. We weren’t bothered by this as we spent almost all of our time on the beach. THE BEACH IS INCREDIBLE!!!!! The water is so, so clear. Imagine purified water out of a bottle clear. The beach is kept in absolutely impeccable condition thanks to the groundsmen of the resort. I always made sure to show appreciation for their work when I saw them. They are incredibly hard workers and do such an amazing job. The sunsets were the most beautiful I have ever seen. I truly could not believe my eyes when I looked at the sky each evening. It is truly the beach of your DREAMS. Before booking I saw multiple reviews saying the employees are rude and do not always provide good service. My opinion is that those reviews are WRONG. We found that you get what you give with the staff. If you are kind, the staff are so appreciative. I have never seen people respond so positively to simple kindness and respect. One of the main reasons we plan to return to this resort is because of the amazing staff. Getting to know them brought so much joy to our trip. Shaquan brightened my day each time I saw her at the different restaurants. Donna took great care of us each morning at the breakfast buffet. We received the most amazing couples massage from Venecia and Doreen at the spa. Lindon took care of us on many occasions at the Terrace bar, he made us special shots based on our preferences and they were delicious. Denva kept us laughing at the piano bar and remembered our order each time he saw us. My husband and I can’t wait to go back to see all of our new friends! Overall we had the most amazing honeymoon, and we cannot wait to come back to Couples Negril!