Riu Palace Tropical Bay - All Inclusive

The whole property was beautiful and large. They had 3 pools outside and the whole sea, so can't complain about any of that. We walked out of the room and the beach was just steps away, so that was absolutely lovely. Great friendly staff and food was good. I would recommend making reservations to the other restaurants for dinner. We enjoyed some of the late shows around 9-10pm. Overall, a fantastic experience and we would highly recommend this property.

It was difficult to find out where some of the workout classes were held at. The schedule stated aerobics and we went to the area where it should have been and no one was there. We walked around and later found out it was water aerobics so we missed the class since we did not know it was going to be in the sea.

Spiaggia bellissima Stanze ampie, ottima pulizia, anche 2 volte al giorno

Personale poco cordiale Ristoranti non di gusto europeo, nonostante buona qualità Assenza di ombrelloni o supporti per ombra in spiaggia

No help with changing my vacation dates they declined every request and yes the day where available

Horrible communication greedy

Excelente lugar, cómodas las habitaciones y amplias, buena comida y tranquilo para familias

Que no había un solo ascensor, es un hotel de 3 pisos, pero para movilidad reducida o con coches es complejo

The hotel was very good overall, clean, comfortable and in a beautiful location. The staff were the biggest highlight of the stay. They were always available, welcoming, attentive and helpful. Lorenzo, Sharon, Kevin, Stallion, Aisha and Leticia all stood out, along with the breakfast and catering staff. Aisha and Leticia were especially helpful with my mobility needs, and the hotel generally catered well for guests with mobility issues, which made my holiday much more enjoyable. The lady doing the sweet dishes in the evening was also excellent and deserves appreciation

There were a few issues that need raising. There was a mix-up with the rooms, and I was not allocated the rooms I requested despite booking months in advance and asking for the rooms to be kept together in one block or villa. On the first night I could not benefit from the suite I paid for because it was on the second floor and I could not access it properly due to mobility issues. We had to swap the following night, and although the remaining stay was better, the rooms were still on opposite ends. I also felt there was a big difference between the pictures shown on the booking page and the room I actually received. The advertised suite pictures appeared to show three individual swimming pools, but these did not exist when I arrived. That was disappointing and not what I felt had been sold to me. The food setup also needs improvement. There was no clear halal option, and pork, meat, bread and other items were not always clearly separated. This made it difficult for guests with dietary or religious requirements. There also should be clearer vegan/vegetarian options, better labelling and separate utensils to avoid cross-contact

La playa, el mar.

Poca amabilidad del personal, en el trato diario A veces se olvidan de limpiar la habitación.

három személyre foglaltam lakosztályt de nem volt három ágy, csak egy francia és egy kanapé! egy főnek a földön kellett aludnia egy napig mert nem volt pótágyuk! Nagyon kelletlen volt a recepció vezetése , nem oldották meg rögtön a problémát hanem tologatták, hogy majd lesz valahogy! Nem biztosítottak emeleti panorámás lakosztályt pedig azt igényeltem! Már negyedik alkalommal jöttem ebbe a szállodába Európából és eddig nem volt probléma soha!A fogadó személyzetnek jobbnak kellene lenni! A hotel taxisai nem korrektek, a megegyezett árnál mindig többet követelnek! Azért legközelebb is ide foglalok! Üdvözlettel: Fejér Nándor ( Hungary )

The beach is absolutely beautiful, with crystal-clear water and one of the best locations in Negril. The grounds are well maintained, and the resort itself has great potential. The food quality was generally good, and the rooms were comfortable.

The hotel does not seem well organized or properly prepared to deliver the level of service expected from a resort of this category. Guests receive very little information about what is happening around the property, and many staff members appeared unfriendly, uninterested, or annoyed when asked for assistance. I also experienced a room issue involving a cockroach, and the response was very slow. The most disappointing incident was being rudely confronted by a restaurant manager regarding the dress code. Overall, the hospitality fell far below expectations.

It was a nice location

The room we were allocated when we first got there was on the second floor with no lift and myself and my husband are pensioners. We had to pay another £200 to be relocated to a ground floor room. I also didn’t like how the locals were banned from their own beach in their own country.

The staff

There were cockroaches in our rooms

The location. The staff. The entertainment

The misinformation between booking.com and the RIU Palace tropical bay. My booking was totally mishandled by booking .com What I paid for wasn't what I got. My expectations and enjoyment were not met by Booking.com

La habitacion,la playa hermosa,las piletas climatizadas

La comida,regular,muy inferior a otros hoteles de la cadena ,pocos mariscos,las fruras no maduras sin sabor,la excepcion el mango delicioso pero no habia todos los dias DEMASIADOS CONDIMENTOS Y PLATOS PICANTES,LA MAYORIA DE ELLOS ,HUBO MUCHAS COSAS QUE NO PUDIMOS COMER

The staff were so lovely and friendly, the property was clean and the location is perfect.

The restaurants get very booked up and it was impossible for us to get a dinner at the steakhouse for the whole week long trip which was disappointing.

Unica nota positiva di questo posto il mare è la quantità di sdraio.

Esperienza gravemente negativa e inaccettabile presso il RIU Palace Tropical Bay. Fin dall’arrivo abbiamo riscontrato un errore che da solo basterebbe a compromettere il giudizio: ci è stata assegnata una camera già occupata da altri ospiti, e siamo entrati mentre erano presenti. Una situazione imbarazzante e gravissima sotto il profilo della sicurezza e della privacy, che dimostra una gestione superficiale e inaffidabile. La seconda camera era tutt’altro che adeguata: lavandino montato male e inutilizzabile correttamente, chiaro segno di scarsa manutenzione. Con ristagno d’acqua continuo. Il soggiorno è stato ulteriormente compromesso da un problema molto serio: per due notti consecutive (24 e 25 gennaio 2026), l’allarme antincendio all’interno della camera si è attivato erroneamente a causa di interruzioni di corrente: * 24 gennaio: ore 3:00 * 25 gennaio: ore 4:00 e ore 5:00 Siamo stati svegliati tre volte nel cuore della notte, rendendo impossibile dormire. Abbiamo segnalato ogni episodio alla reception, sia telefonicamente sia di persona, ma senza alcuna soluzione concreta. Ci è stato semplicemente detto che non avevano autorità per gestire la situazione. Questo evidenzia una totale mancanza di gestione operativa e responsabilità. Il punto più grave si è verificato il 28 gennaio: * stanza mai pulita, nonostante il cartello “Make up my room” fosse esposto dalle 10:00. * alle 17:00 non siamo riusciti ad accedere alla camera per un malfunzionamento delle tessere. * accesso solo grazie a personale con pass-partout; ma una volta dentro, abbiamo trovato la stanza ancora da rifare e abbiamo dovuto contattare la reception. Al nostro ritorno alle 18:00, la situazione non era cambiata: camera ancora sporca e nuovamente impossibile accedere, Abbiamo dovuto recarci nuovamente in reception per ottenere nuove chiavi, scoprendo che il soggiorno era stato registrato erroneamente con check-out anticipato.

Staff, dining and facilities

Senior staff, unfair compensation for room mix up. Was moved to 3 unsuitable rooms in 4 days. No bedding for 3rd person booked. Riu direct customers were given priority over customers who booked via Booking.com

Love the beautiful beach, tasty foods, comfortable room and excellent, friendly staff!!

Staff, room clean

Nothing

staff was friendly and helpful, the beach is gorgeous

Main dinning hall had greasy slippery floors every day the floors where slippery.

Beautiful place, lots of food choices, entertainment was good

The coffee shop opened up too late.

It was clean

Not enough night life

Everything. This property is on a beautiful beach. The ocean water was clear with a beautiful soft sand with no seaweed or green moss. The resort was beautifully kept and maintained. Our hotel room was spacious, clean and looked newly renovated. The staff was amazing - very kind, friendly, happy and always helpful - though no help really needed for anything. The food was amazing - great variety. The Jerk Hut on the beach for lunchtime was super delicious. We absolutely loved it here.

Nothing. Everything was great.

It was a warm and friendly atmosphere so great for relaxing and recharging. The staff was wonderful throughout the whole resort. I will definitely come back soon.

The only thinks I can think of is no elevators and, also, the lighting in the bathroom is terrible for putting on makeup and checking final look. The TV did not work the whole time. We did call the repair person but I think it was the wifi.

Si mucho!

This was our second year in a row at this resort and our fifth stay on Bloody Bay. It continues to impress—not just because of its location and price point, but because of the outstanding staff and service. The resort sits right in the middle of Bloody Bay, with two other properties on each side. Our room service was excellent. We always left a few dollars, along with candy, chocolate, and some crayons and pencils for the kids, and every morning the room was spotless. The fridge was always fully stocked with plenty of water. Navaro and Richard (among others) made our days on the beach even better—they remembered us from last year, which speaks volumes about the level of service. The buffet servers were consistently wonderful, and the concierge and front desk staff were just as impressive. Daytime and evening entertainment was fantastic. Advance remembered us from last year as well—he’s an incredible entertainer. The Silver Birds performed on our last night and, as always, did not disappoint. We’re already planning our next visit for 2027. We’ll likely aim for mid‑ to late April, as this trip in March felt a bit busy—possibly due to Spring Break. One suggestion for improvement would be the dinner reservation system. Since bookings could only be made 48 hours in advance, arriving on a Sunday meant we weren’t able to get into an à la carte restaurant until Wednesday onward.

Pros (The Absolute Highlights): ​The Beach & Sunsets (Absolute Perfection): Paradise-like sea conditions. Zero waves, no rocks, and completely free of sargassum (seaweed). The pristine water and stunning sunsets alone justify the entire trip. ​Atmosphere (The Plus): A remarkably quiet and relaxing family environment. No crowds. There is no stressful early-morning rush to reserve sun loungers; space is always guaranteed. ​Activities: Great access to non-motorized water sports, including paddleboarde and kayak. ​Dining (Buffet): The main buffet is very decent, offering reliable options. ​Cons (Critical Logistics to Consider): ​Room Layout (Alert for Families): Connecting rooms DO NOT EXIST here. If you are traveling with teenage children, you will be placed in separate rooms. ​Accessibility: There are no elevators, and the residential buildings are 3 stories high. Keep this in mind for luggage. ​Facilities & Dining: The hotel infrastructure is not the newest, and the swimming pools are small. The à la carte restaurants are very average. ​Location & Service: Be prepared for a 2-hour drive from the MB airport. General service is just "OK". ​Verdict: Despite not the newest facilities, lack of elevators, and room separation for families, the flawless, crowd-free beach and genuinely peaceful vibe make it a solid choice. We would definitely return.

We went here for my 65th birthday last week. Grounds are nice, staff were very accommodating, and maintenance was quick. There is only one group of bathrooms at the front of the resort. If you’re at one of the pools, restaurants, or bars it was this or a walk to your room. Front desk was told about the birthday when we made the reservation. Nothing happened. Restaurants were ok if you got lucky and made a reservation. Many people made reservations and didn’t show up. Pool / beach chairs were the same. People put their towels on them and barely touched them. Jerk house for lunch every day. They ran out of lobster on the 25th.

One of our best vacations. Had no complaints. Food was good and the Steakhouse was wonderful. I believe that a vacation is what you make of it. Loved the beach every day and pool in late afternoon. Bring rafts for the ocean. Service was great at all the bars. Everyone had a smile. You won't regret booking at this hotel

We recently returned from the Riu Palace TB on March 25th, and had a great experience. I was weary as I found this to be a costly trip since we went in the middle of March break but we were pleasantly surprised. We booked this over the Riu Negril because we wanted beach service, a better beach and overall better food. Rooms: We had a room in block 2, it was close to the road but it didnt bother us at all. It was a small resort so everything was close. We had 2 kids 10&6 so the fact that there wasnt any queen beds was a concern to us but we would just figure it out as we got there. To our surprise we had two double beds put together, which made it massive..and the pull-out sofa bed was more a queen so the kids fit fine on it. I requested a bed topper to smooth out the gap in the bed and they put it on each double so it was very comfortable! Food: Food is above average in my opinion. For context, last year we stayed at the couples swept away, Riu Ochi , Royalton Negril, and some in Montego bay. I think the worst was the Asian restaurant, I would skip that one. Krystal was my favorite but the buffet was good in general. We ate at the jerk hut 2 times during the week and that was simply because the amount of birds around the food picking at it, if it was left open really grossed me out. We ate at the sports bar since the restaurants opened at 6:30pm and due to daylight savings time, my kids were starving by 6pm (Jamaica time) so we would grab nachos and cheese to hold them over. I think due to the hurricane I noticed the fruit a bit limited, typically you would get passionfruit, lychees around this time, so that was something I missed. Beach: Beach is fantastic, we had red flag 2-3 days but you could still swim, just wavy but barely any undertow. We walked down to the Riu Negril and the beach was terrible, it had some clean spots but not much. We saw lots of fish, crabs and tons of seashells by their beach. The beach service at the RTB is amazing, and quick depending on where you sit. Overall this was why we picked this resort and it did not disappoint. Cleanliness: I find Jamaica overall really clean, I did notice the hallways could use some TLC lots of cracks and chips here and there. Room cleaning was great, the app worked seamless for us...every night I would request turn down, brooming and mopping to get rid of the sand we brought back before dinner and every night it was done. Entertainment : lacked compared to the Riu in Ochi, but the white party at the Riu Negril is totally worth it and super fun...there is a free shuttle that will pick you up and drop you back on those nights. Overall, everything was great I would definitely go back!

We had an absolutely fantastic stay at RIU Palace Tropical Bay—truly one of the most relaxing and enjoyable resort experiences we’ve had! From the moment we arrived, everything was seamless. Check-in was quick and easy, and the same goes for check-out—no stress, no long waits, just smooth and efficient service that set the tone for the entire trip. One of the best perks of this location is its proximity to RIU Negril, which hosts the Thursday night parties (white party or neon night). It was so fun to be able to walk over and enjoy the entertainment there while still returning to the more relaxed, upscale vibe of the Palace. We stayed in Building 5, Room 5309, which was spacious and very comfortable, featuring a king-size bed and a large balcony—perfect for relaxing. The room also had a beautiful walk-in shower, which we really appreciated. The grounds were beautifully maintained and kept very clean throughout our stay. One important note: there are no elevators, so guests with mobility concerns should definitely request a main floor room. We also found the Wi-Fi to be strong and reliable throughout the entire resort. The beach was absolutely stunning—soft white sand, calm waters, and truly breathtaking sunsets. We especially loved that the sun sets right over the water here, making evenings feel magical. The sunsets were far more memorable than the sunrise, and the peaceful, calm atmosphere made it the perfect place to unwind. The staff really made this trip exceptional. Everyone was warm and welcoming, but we especially want to recognize Vanessa, Andre, Andrew, and Marlene at the bars—they were attentive, friendly, and always made sure we had a great time. In the main dining room, Everton, Denise, and Kevin provided outstanding service and truly went above and beyond to make every meal feel special. Speaking of food—wow. The buffet was consistently fresh and offered a wide variety of options, all very well prepared. The steakhouse was the only specialty restaurant we could get into without a reservation, but it did not disappoint—delicious meals, including full lobster, which was a real treat. We also loved the jerk chicken shack—absolutely amazing jerk chicken and sausages, full of flavor and always fresh. The resort itself is beautiful, with three pools to choose from. We spent most of our time at the adults-only swim-up bar pool, which had a great atmosphere and daily activities that kept things fun without being overwhelming. Overall, this resort strikes the perfect balance between relaxation and entertainment, with incredible staff, great food, and a stunning setting. We would absolutely return and highly recommend it to anyone looking for a memorable stay in Negril!

Stayed from March 12-18th. This is the third RIU we have stayed at so we have a baseline of what to expect. With this being a RIU Palace, there were no wristband levels. But there wasn’t many alcohol choices either. We were also told they might introduce levels starting in 2027 so get ready for different wristbands and service levels. Here is our breakdown of the Pros and Cons. PROs -Front desk staff were nice and accommodating. Iesha was the best! - At the swim up bar, Andrew and Giovanni were great. They remember what you drink and Giovanni always had a smile on his face. - While on the beach, Judith was our primary server and she made the best drinks. She was attentive and always had a smile on her face. - The Italian restaurant was great. Good choices, and delicious flavors. - The room was nice. We upgraded from ocean view to ocean front for $180 USD total. With ocean view you get a partial view which wasn’t all that great. Beach: - The beach was great, always lots of chairs both in the sun and under the palm trees. - The water was warm and clear. - Beware if you walk north on the beach, you will come by the Couples Resort which had a nude beach. - Beach vendors: they would ask you to buy and if you said no thank you they would walk away other than the guys with the guitars who wouldn’t stop playing. - On the south side, you can go to beach vendors. Some were at good prices with negotiation, but we found better deals at the airport. -7 Mile beach: we took a taxi to 7 mile and walked up and down the beach. We also went to a souvenir shop and bought many things. Some we found at the airport cheaper (Jamaican rum for instance). We also felt our beach at our resort was just as nice as 7 mile. We went to Margaritaville and boy was everything expensive. We were there in the early afternoon and it started to get crazy as we left. CONs - Housekeeping would take all of our dirty towels we placed on the floor and would not replace them with clean ones. Had to request towels twice through the RIU app, and had to wait hours to get replacements. - Buffet for all meals was the same almost every day. For breakfast most of everything was in steam tables and was either cold or dried out. There was one omelet station that Michelle ran, and she was great. That was the only highlight. By the third day we were bored with the buffet. -Buffet servers: the ones who worked on the outside were great. The ones working inside, were rude and didn’t come around very often so we had to fend for ourselves. - Bar and beach drinks: we were drinking vanilla vodka with coke, and every afternoon the swim up bars would run out of the vodka and other spirits. When we asked for more, we were told there will be more tomorrow. Not sure why they couldn’t put more out. - Swim up bars: they were open from 10am to 6pm, but every day they started closing up the bar at 4:30. - Pool entertainment: while they tried to engage all of us in the pools, you could see the guys talking more to the younger female people. - Gift shop: it was tiny compared to the other RIUs we had been to. Almost all of the souvenirs were made in china. Everything was highly overpriced and most was under the Pier49 brand. - Fitness Center: it was really small and some treadmills and ellipticals were broken. If there were 10 people working out, you would be stumbling over each other. Was much smaller that other RIUs. - Nightly Entertainment: it really wasn’t great. Not a lot about Jamaica. The aquaballet was pretty good, except the RIU staff couldn’t get the PA system to work. - No onsite vendors: like other RIUs, there usually is a night a week where local vendors can set up and sell their goods. That didn’t happen here. - Evening theme nights: there wasn’t anything setup on the grounds, except for St Patrick’s Day, where they had a 6’ table setup with green drinks. Overall Impression: Everything was clean and kept up. The majority of workers you met were nice. The ones at the spa and serving inside the buffet were not. Entertainment was lacking each night. The beach was our favorite as it was quiet and the views were spectacular. Restaurants were okay, buffet was lacking for every meal. Recommendation: I only give 3 stars as the other RIUs in the Caribbean were so much better. We know for next year, we are going to try a different all-inclusive brand as we bet service and entertainment will be better.

Yes…we had another perfect stay in Negril at the beautiful Riu Palace Tropical Bay. This trip was our sixth visit to this amazing property, perfectly located in the calmest, clearest bay in Negril. Why do we keep coming back you may ask? Well…when you find your happy place in paradise you just keep it going year after year. Checkin is seamless with a rum punch at hand. The restaurants are excellent. After checking in, use the app to reserve each night for your next delicious feast in the specialty restaurants. I really love the steak house. The buffet is always delicious as well. The Bar staff are beyond compare. A shout out to Marlene, Sharon, Orane, and Andrew for the best trip yet. And a thanks to Jolly for the best jerk Chicken on this planet. The entertainment is fun as well. The beach is kept very clean and there is plenty of room and chairs to find your perfect spot. Take a walk to the right to visit the beachside straw market and don’t forget to stop at the local beach bar “The Office of Nature” for a red stripe and a laugh with owner KK. You’ll see a new Penn State flag hand delivered this year flying in the breeze. What more can I say… all you have to do is smile smile smile and head on down to Negril. Thank you Riu! See you next year!

​I am writing to formally express my deep disappointment regarding my recent stay at Riu Palace Tropical Bay. My family and I visited from March 7th to March 13th (Room 5104) to celebrate my 40th birthday. Unfortunately, what should have been a milestone celebration was marred by hygiene issues, a lack of basic recognition, and unprofessional staff conduct. ​Room Maintenance & Hygiene The day before my birthday, our toilet overflowed. We notified the front desk and left the room for several hours to allow for repairs. Upon our return at 3:00 PM, the toilet had been fixed, but the room was in a disgusting state. Dirty towels covered in feces were left on the floor. It is unacceptable that no priority was placed on sanitizing a room after such an incident. ​Lack of Birthday Recognition Despite my husband notifying the hotel in advance, my birthday passed with no acknowledgement whatsoever. While I saw birthday banners and cakes provided to other guests, I felt completely ignored. ​Buffet Service & Tipping Culture We observed that service at the buffet was strictly dependent on tipping. On one occasion, I asked for a spoon for my 10-month-old son and was told they were "all put away," yet I immediately saw another server with a tray of clean cutlery. On our final day, while my husband and daughter were having breakfast, staff cleared the table while my husband went for seconds. In the process, his sunglasses were taken from the table. We did not realize they were missing until we were already on our way to the airport. Not to mention my middle daughter's new slippers went missing on the third day in the room! ​Unprofessional Checkout & False Accusations The most distressing part of our stay occurred during checkout. We were charged for a phone call we never made. We use only WhatsApp for international calls, and my husband slept next to the room phone every night. Despite our explanation, staff members were relentless and went as far as to call my husband a "liar." This level of hostility is completely unprofessional and embarrassing. ​Jamaica has always been our favorite destination, but this experience has left us with no desire to return to a RIU property. I expect a formal response regarding these matters, particularly the hygiene failure and the treatment we received during checkout.

The worst resort I’ve ever been at in my entire life. The staff is very rude to blacks .. they don’t speak .. they overlooked at the pool bars .. dining areas ect. I have a torn meniscus and my husband requested low floor, and villa close to pool. The gave us the collar farthest away from the common areas and pool & the top floor. We climbed 9 sets of stairs daily, multiple times per day. Our room leaked when it started raining, maintenance said it was the AC. They never informed us our room was ready, we just happened to stop by the desk after grabbing lunch & found out it was ready. My husband was asked to leave the dining buffet area because he needed to wear sleeves. There were other people with no sleeves, crop tops .. cut out /open apparel on. Anytime you asked for something, the staff was very cold. Sat us in a side room alone for breakfast We pulled our own luggage at checkout. Out of generosity my husband still tipped the bellman $50USD. I was livid. There was a very stark contrast between the way we were treated vs non black guest/non American. I’ve been to MoBay, Runaway Bay & Ocho. First & last time booking anything of the Riu brand. Literally a waste of a money.

To start, this was our third visit to the hotel, which speaks volumes in itself. My family and I had an absolutely wonderful stay. From the moment we arrived, the staff provided outstanding service and made us feel genuinely welcomed. I read in one review that the reception staff were rude, but this was absolutely not the case. The check-in process with Beverly was quick and smooth, and the whole team was always friendly, professional, and ready to help with anything we needed. The room was spotless, spacious, and beautifully designed with modern amenities. The bed was extremely comfortable, and I especially appreciated the attention to detail—from the quality toiletries to the relaxing atmosphere. Housekeeping did an excellent job keeping everything perfect throughout our stay, and the minibar was always fully stocked. The hotel facilities were equally impressive. The restaurant served delicious evening meals with a great variety of options, and Kevin, who served us, was a great example of how to make guests feel welcome and happy. The breakfast and lunch buffet was fresh and well presented, with Damian, Twain, and Derval providing exceptional service from start to finish. I also read another review saying the food wasn’t great and was lukewarm at best, but that certainly wasn’t our experience. Personally, I feel some people may have had an agenda in writing those reviews. We also enjoyed the relaxing ambiance of the lobby and common areas—perfect for a coffee in the late afternoon and drinks in the evening. Alecia and Lyanna were fantastic hosts, always friendly and welcoming. Another highlight was the entertainment staff: O’shane, Advance, Lady T, Spotlight, Samoy, Triz, Jerry, Sonya, Kellie, Black Beauty, Mario, and Happy Feet. They were energetic, engaging, and great fun. Yes, the entertainment around the pool bar can be lively, but the hotel is large enough that you can easily find peace and quiet if you prefer. It’s great that the hotel offers both options. Overall, our experience exceeded expectations. I highly recommend this hotel to anyone looking for comfort, great service, and a memorable stay. We will definitely return in the future! 😊

Lovely beach, friendly staff and high spec of room.

Food was below average. All of the restaurants were such a let down.

The beach, I liked that everything was in walking distance. The staff were incredible.

I didn’t like that there wasn’t an elevator up to the main lobby. Ramp was too steep. Also the seating in the lobby was so uncomfortable.

We just returned from a week at this resort. Overall we had a wonderful time and would definitely come back. Maid service was a little inconsistent as far as timing, but they did a great job. The reservation system is probably my only real complaint. They only have two seating options and the restaurants are small for a resort this size. The buffet is good, but can get old after a couple nights. The staff were all extremely friendly with smiles and hello's all around. Jelani and the staff by the pools kept us hydrated all day and then Alecia, Krystal and Bianca took over at the Daquiri bar at night. We stayed in room 3118 which is a ocean front suite, we really enjoyed the location and oversized balcony. We would definitely return.

We had a wonderful stay at this hotel during our honeymoon. We had informed the hotel in advance that we were celebrating our honeymoon, and although we didn’t receive a special surprise or amenity, it honestly wasn’t necessary because the hotel itself is truly amazing. The rooms were beautiful, very clean, and the bed was extremely comfortable. But what we loved the most was the kindness of the people who work there. We are from South America and we don’t speak English fluently, but we were still able to communicate and everyone was very patient and friendly. We didn’t have anyone at the hotel who spoke our language, except for one of the entertainment staff members: SUPER MARIO. Mario, you were a rockstar! He helped us many times to understand how things worked in the resort and made us feel very welcome. Now, there were two small things that we didn’t enjoy as much: The cocktails could definitely be improved. Many drinks were not very tasty, and the ones that contained lemon juice seemed to use bottled juice. After the second drink, it would upset the stomach a little. The fruits also weren’t very flavorful, and you could notice that in the drinks. The variety of cocktails was good, but we have stayed at other RIU hotels where the drinks were better. The themed restaurants were not quite at the same level as the buffet. Some dishes felt like they were missing flavor and richness. However, the buffet was absolutely amazing — the food there was truly wonderful. I would also like to highlight that both in the buffet and in the themed restaurants the service was always warm and kind. This was our first time in Jamaica and we completely fell in love — with the culture, the kindness and hospitality of the people, and especially the beautiful landscapes. The beach was dreamy and always looked beautiful. But the best people in the hotel were the lifeguards! They were incredibly kind, caring, and attentive. It was truly a joy to spend our honeymoon there. We hope to come back soon!

This is my fourth time as this resort in 20 years. I adore it here. The beach and water are without compare. Great food choices and the amazing staff are huge wins.

STRUTTURA ALLA FINE NON MALE PER ESSERE IN JAMAICA MA NON CONSIGLIO

PERSONALE SCORTESE, CAMERA SUITE LONTANA DA TUTTO, ZONA NON ILLUMINATA, FALENE IN CAMERA, BAR DOVE I BICCHIERI VENIVANO SEMPLICEMENETE PASSATI SOTTO ACQUA E RIMESSI IN CIRCOLAZIONE...BUFFET NULLA DI ENTUSIASMANTE, SPIAGGIA SENZA OMBRELLONI SOLO OMBRA DELLE PALME SE TROVAVI POSTO.

Worst Riu hotel we’ve ever stayed in. Firstly, it’s not on Negril’s 7 mile beach but a smaller bay further up, although you can get a taxi to 7 mile beach costing 20USD each way. Reception desk exceptionally rude and unhelpful from arrival onwards. Whilst the hotel itself is on a nice beach, it’s ruined by the Butlins style “entertainment” which kicks off every afternoon with booming music and entertainment crew screeching on microphones. As for the pools, they are very small and right next to each other so there is little peace to be found from the constant racket. Considering the average age of guests was 40-60 years, the entertainment was very childish. The food was mediocre, lukewarm, canteen style, nothing like other Riu’s and you’re expected to tip every meal even though you serve yourself. In fact, tips are constantly expected everywhere and if you don’t, service drops considerably which shows it’s all fake hospitality! The one highlight was a reggae band which we really enjoyed until some big headed guest asked if he could sing. His bloody ego meant we had to sit through him screeching 2 rock songs (he couldn’t sing btw) while the real singer just stood there looking peed off. Why wasn’t this guy told to stick to karaoke night? If you’re looking for a peaceful chill out holiday, this is not the place ……..

Super nice hotel, not too spread out but still enough restaurants and amenities. Food is honestly delicious everywhere you go and fresh. Beach is to die for, very clean (more than the Riu Negril), with beautiful view of sunset. Plenty of lounger chairs for all, no need to reserve. Staff is extremely friendly, entertaining and not pushy at all. Would highly recommend scuba diving with Donovan, a very gentle and patient instructor. Beware, transit time from airport to hotel is about 2 hours.

1. Staff were vey welcoming and accommodating Didn’t expect tips 2. Ocean front room basic but nice it was close to everything . Room was serviced every day. You can request things like soft pillows excetra through the R.U.I app. It works wonderfully. 3. Restaurants can be booked through the app only 2 day in advance. I didn’t have any trouble. We liked the food at the steakhouse, but the way the service was handled was ridiculous. Absolutely no ambience. The Italian restaurant was lovely, the food was excellent The French restaurant had a nice ambience and the food was very tasteful. 4. The beach is usually very calm . The sand is nice and soft. You get bar service on the beach. You can always get a chair at the pool and on the beach. 5. You can get jerk chicken on the beach from 12-3. It is excellent. 6. Entertainment at night was a hit and miss. 7. You can get coffee 24 7. The coffee shop in the lobby only opens at 10am-12 pm. 8. The buffet was vey extensive and tasteful. 9. A lovely place to stay. Ocean Front was expensive but I liked the convenience of being close to everything.

Overall was a not bad experience except for the volumes of music played at nighttime after the main shows. My friends and i enjoy sitting out at night and chatting about our day.People had to yell over this annoying loudness to be heard. Several people said they complained to the DJ but were ignored. When I went up to request it be turned down the night of Feb, 23,2026 i was told it would be, but it was NOT. It actually sounded LOUDER.When i went over again to request less volume I saw the DJ sitting in a chair on her cell phone 50 feet away from the DJ booth.Said here name was shelly?..I then noticed 2 young boys(hotel guests) sitting in the DJ booth allowed to run things , volume included. I could not believe this. I lodged a complaint with a , SANDY, who I was told was in charge of entertainment and was assured she would look into it. But the next night it was back to uncomfortable volumes, unaceptable !. On our last night Feb, 25,2026 we were hoping to have a nice evening but AGAIN were irritated by the ridiculous volume being played by the DJ. AGAIN people stated they had complained to the DJ with NO RESULTS. I went again to request the volume be turned down,different DJ this night. when asked she refused to state her name When I asked she ignored me again. When I asked again she actually put on headphones so she couldnt hear me. At this point I video recorded her so I could identify her to the manager later.This behaviour is BEYOND RUDE and acceptable.

I want to say it was great but a few things happened . One afternoon I came back and the door was left open . OK the guy forgot to shut it. I let that go The next day I came back and the maid was in the room and my closet door was open. I let that go because maybe just maybe I left it open. The next day I came back from the beach and noticed my brush had black hair in it. Now im a platinum blonde. That was the most disturbing part. I reported it. I didn't get any kind of manager apology or anything. The guy at the desk was nice and couldn't believe it. On the last day I was so looking forward to grabbing a cappuccino at the upstairs bar before I left. I called almost an hour before my bus was boarded of course now I had to call again and rush to get a seat . No cappuccino not even a bottle of water. I feel so angry on this bus right now. No compensation no apology. I will come back next year. I love alot of the staff . I love the beach . The food needs some work. This is my 4th visit and I really do like it here. But I hope this never happens again

My wife and I just returned from our 8th visit to RPTB in February 2026. We are well-travelled Caribbean travelers, but have never stayed at the same property more than twice, except for RPTB. Transportation and check-in were seamless! This resort checks most of our boxes! 1. We like a beautiful beach. Check! This beach is amazing, walk right in to the ocean with no water-shoes, beautiful sandy bottom, protected by swim buoys. You can walk for a long distance in each direction. Plenty of sun-loungers. 2. Clean comfortable accommodations. Check. Our room was comfortable, bed was comfortable. Room was well-maintained daily. Mini bar was stocked as per my request. We were initially in building 5 but it was close to the road and a bit noisy, We moved to building 4 and it was much quieter. 3. Good food! Check. We especially liked the Crystal specialty restaurant with its new menu! The Italian restaurant was good. We had average meals at the Asian and steakhouse restaurants. Note: all of the specialty restaurants are inside and air-conditioned except the steakhouse. It gets hot and humid and uncomfortable if all dressed up. It would be appreciated if the steakhouse offered surf and turf consisting of steak and lobster instead of steak and shrimp. Steak is on the menu, as is lobster so why cant one order both? My request was denied. The buffet restaurant was good, better some nights than others, but always had something to our liking. The jerk chicken hut, run by Jarly, is awesome! I would get jerk chicken daily and bring it into the buffet restaurant and add to it! 4. Friendly staff! Check! The staff here are amazing! Had breakfast and lunch daily with Damion and Twain in the outdoor buffet area. Excellent servers! Shout out to Andrew and Judith at the pool bar and Marlene at the bar near the entertainment area. 5. Nice pools. Check. We were always able to get a lounger with an umbrella and table at one of the pools. 5. Things to do offsite. Check. The 15 minute walk between RPTB and RIU Negri is a must! It is an excellent opportunity to shop for souvenirs with the local blue tent vendors. Be sure to stop at the first one and visit a rasta-man named "Christmas" for some wood carvings! Tell him Tim sent you! Next to his tent is Kady's healing hands and spa. My wife and I each had a wonderful, very reasonably priced, hot stone massage from a young lady named Camoy, in massage gift shop #5. Remember, if you stay at RPTB, you have full privileges at Riu Negril which was recently renovated but the beach there fails in comparison to RPTB. A visit to Floyd's Pelican Bar and YS Falls is our favorite thing to do offsite. A catamaran trip to Rick's Cafe with snorkeling and drinks included is a must for first-timers! While tipping is not required as it is supposedly covered in the cost, we always tip this amazing, hard-working staff! While a few bucks won't make or break us, it means the world for them! Remember to join Riu Class!

Travelled as a couple first week of February. Arrived from Toronto around 1:30 pm at the hotel. Greeted with the usual rum punch and lovely smiles. Check-in was a breeze with the help of a lovely person named Beverly. This lady was absolutely one of the best front desk receptionist we have ever come across. Her greeting along with a smile and willingness to help with wifi, booking restaurants etc, made this a very comfortable check-in. We booked an ocean front room and previously requested a ground floor. This was available to us no problem ! There was a room upgrade to a suite available at an extra cost, after checking it out we decided to take it. The room was very spacious with a king bed , and huge balcony along with a great view of the resort. Housekeeping had our room made up by 11am each day, and the cleaning was excellent, thank you !! This was our forth visit to this hotel, so we knew exactly what to expect. It did not disappoint in anyway or form. Considering this hotel survived a hurricane, the staff did an amazing job getting it back up and running ! All the staff were lovely, we were never ignored or made to feel that we were not important as guests. As for the restaurants you will not go hungry here. The buffet had a large selection which I would think would appease the majority of patrons. Tried three other restaurants , Krystal Italian and the Steakhouse which were all fine. The jerk chicken from the beach was outstanding ! The beach here is always lovely, with lots of chairs available any time of the day. Take a walk down the beach to the local vendors, no pressure sales with "no thank you" being suffice. Unfortunately a cold front came through the week we were there, so some days a sweater was the order of the day, but you could still walk the beach or stay by the pool. Cannot comment on the pools as we are not pool vacationers, but those who did were well entertained. Did not use the Dive shop too much as the weather did not co-operate. Drinks were plentiful, with all the bar staff working pretty hard to keep up with demands. Beach service was always around to take care of you also. Overall we had a lovely week at this resort and would return in a heartbeat. There were not too many children when we were there, but maybe the Riu Negril would be the better option for young families. This resort was once an Adults only and would like to see it return to that status. Overall we had a lovely week at this hotel and would return in a heartbeat. Big shout out to Michael front desk manager, I have known him since 2002 and he is a perfect gentleman. Last but not least the aforementioned Beverly. Thank you so much for taking good care of us, your customer service is second to none :). Hope to return in the not to distant future...........

Just returned from a fantastic and memorable 2 week vacation at Tropical Bay. A relatively long review, as I truly appreciate a thorough summary when looking for a vacation! Firstly (and separate to the hotel itself) we found Montego Airport to be straight forward and not too time consuming - without the use of Mobay. We also used our tour operator provided transport and found this to be very comfortable and enjoyed seeing the surroundings between the airport and the hotel. Check in - We were more than happy with the service and time it took to check in, we were also provided with a lovely rum punch whilst waiting in line. Room - we were in block 2, found the room and balcony to be extremely spacious with lots of storage. I have read mixed reviews but we found the bed to be so comfortable. The cleaning team, and the mini bar team work so hard. A special shout out to Omar and Nicoy! The hairdryer was good, and the toiletries provided (shampoo,conditioner,shower gel) were great and refilled regularly. There was some road noise, it didn’t bother us, but if you are a light sleeper I would recommend ear plugs. Food - We found the breakfast buffet great, and the staff in there work extremely hard. Thank you Natalee who looked after us for our entire stay! For lunch, we used the Jerk station which was just outstanding. Jolly is a master, and we enjoyed speaking to him daily. Evening meals - we much preferred to eat in the speciality restaurants on an evening as the buffet did feel slightly canteen on an evening, the steakhouse and Japanese were our favourites, and the staff in here really enhanced our experience. Beach / Pools - we rarely used the 3 pools, due to how incredible the beach and sea was. We loved that you were always able to get a sunbed, there was no rush and there was more than enough, without feeling anywhere near overcrowded. The beach service was a lovely touch, and Andre more than looked after us! Drinks - Drinks were of a very high standard, the bar staff were some of our favourite staff to interact with and we truly hope to see some of the same faces again. A special thank you to Jelani & Geovann, Marlene, King Bevan, Roman - these guys really elevated our stay. Entertainment- this isn’t something we necessarily look for in a hotel, but we caught parts of various shows, and ‘crazy games’ and the amount of energy and effort put in from the animation staff is incredible - we were in awe of the Michael Jackson show! Scuba Caribe - the water sports hut on the beach, where you can use kayaks / pedal boats, paddle boards, sail boats free of charge. But also book excursions, we chose to do the sunset ricks cafe tour twice because it was that good. The staff here, again, were just an absolute credit to their jobs. We had so much fun with the guys on the boat, but also the service from the ladies who organise the bookings, I would highly recommend. Gym - I utilised the gym on my visit and for a hotel gym I was impressed, you can get a good workout in, and although it is small it never seemed to be overly populated (our room location meant that we walked past quite frequently). The only thing I would change about the resort, is the availability of toilets - as it is not always convenient to walk back to your hotel room. The amount and location of ‘public’ toilets did not seem to reflect the amount of guests and there was often a queue. Overall. Would happily give this hotel a 5* rating and we are already looking to return to this beautiful place, thank you for an amazing trip!

I just got home from a girls trip at Riu Palace last night and I can honestly say it has been my favourite all inclusive resort to date. The beach is absolutely stunning, the staff is so polite, personal and fun. There are spaces for quiet relaxation and areas for people looking for a bit more of a party and entertainment. Additionally, it is in close proximity to many excursion options without having to travel too far to get there. The cleanliness is next level- the rooms are well maintained and even the beach is cleaned every morning. I must mention Judith who offered bar service on the beach- she is an outstanding employee and I hope that she is recognized for her exceptional service. I would highly recommend this resort and can’t wait to go back!

Staff were awesome

Too much walking

Die freundlichen Angestellten. Das Café in der Lobby. Die Nähe zum Meer. Das reichliche, abwechslungsreiche Buffet

Wir mussten das Zimmer wechseln, da die Toilette ständig spülte. Statt Gartenblick sahen Wirkung gegen eine Betonwand. Animation wird mit Lautstärke verwechselt. Keine Antwort auf Beschwerden oder auch nur eine kleine Wiedergutmachung.

Everything seemed great, my first impression was I was excited to be there. Where they placed us i did not like they didn't even put us close to our friends. To book a la carte restaurant u had to open an app and try to reserve for the 2nd day. We never got a reservation! We were bombarded with sales pitches from the vendors daily walking up and down the beach. I'm not a complainer in general but when I go on vacation I want to relax and not be guilted in purchasing cheap items. The staff and entertainment and excursions and beaches were over the top... Way too expensive for what u got to recomend... I've been at much better places for alot less!

Loved the room and layout had a wonderful sea front room, loved the beach, staff were very helpful.

A very small thing. However, the gym equipment could do with a clean. Did not effect my enjoyment but was noticeable

Staff went above and beyond to ensure we were accommodated. There was an issue with the bathroom toilet not flushing and it was resolved promptly.

Wish there was more selection for specialty restaurants. The wifi does not always work

The facilities and entertainment

Limited range on WiFi

great beach and beach environment

awful service, servers were unhappy to be there. while there was a lot of variety for food most of it wasn't very good. no elevators for the seniors in our group. coffee shop opened at 10? in what world does a coffee shop open that late.

I loved the beach location, the staff overall were very friendly and the entertainment was very good.

The colour scheme and decor in the bedroom and buffet restaurant were dated, needs updating. Small pools. The same food most days. A little too rowdy by the pool bar and inappropriate dancing (twerking) one afternoon by the pool whilst people were trying to have lunch, off putting! Thin bedroom walls and lots of door slamming. Didn’t feel like a 5 star resort.

Food was not up to STANDARDS THEY SERVE SA. ME FOOD THREE TIMES PER DAY IWOULD NOT STAY THERE EVER AGAIN THAT IS NOT A 5 star hotel

The.food was bad

The friendliness of staff, how clean the resort was, and the activities.

N/A.

Staff was excellent and attentive.

Bed was a bit too firm

Overall a very nice experience. Sure it is touristic compared to other places we stayed at in Jamaica but as expected since this is a resort. The whole resort is very clean and well maintained, all the way from buildings to beach towels. Rooms are huge and clean with a very generous mini bar. The food in the buffe restaurant is great and the standard of food and drinks are in general very good. I been to all inclusive resorts before and they asll serve more local brands, here they serve premium.

The food and the service in the à la carte restaurants are really poor. We tried three different ones and all where a dissapoitment. Slow service, cold food of low quality, etc. You need to book resataurans via an App that is really slow and not straight forward to use.

We spent a week at RIU Palace Tropical Bay over Christmas and had an absolutely wonderful experience. The service was excellent, and all of the staff were polite, professional, and genuinely kind. One thing we really appreciated was that no one was ever pushy or begging for tips. We are a family that is happy to tip—and tip generously—but it’s refreshing when it isn’t expected or pressured at every turn. This was hands down the cleanest resort we’ve ever stayed at. The food was consistently delicious, both in the à la carte restaurants and at the buffet. They truly went above and beyond for the holidays—Santa Claus arrived by boat on Christmas Day and gave each child a gift, which absolutely thrilled our kids and made Christmas feel very special. They also hosted a lovely Christmas Eve gala to celebrate the season. The resort app was easy to use and very convenient. Room service was fine, and if anything in the room needed attention, you could submit a request through the app and it was taken care of quickly. The only downside for us was that the beds were a bit hard (and I’m still feeling it!), but that was a small trade-off. The beach was immaculate, and the jerk chicken cooked by Jolly by the beach was incredible. My son—who normally only eats chicken nuggets—couldn’t get enough of it and was still talking about it when we were leaving. One tip for future guests: the site building at the far end of the beach, we recommend booking excursions directly there rather than through your travel representative. We found the experiences to be much more economical and even better overall. I honestly wish we could have stayed another week, and I already want to go back—which is something I’ve never said about a resort before. Highly recommend.

Overall we enjoyed our stay at the RIU. The staff was terrific, and the beach was lovely. Pros: the entertainment was fun and interesting. The rooms were large and clean. The beach service was attentive. The jerk hut was awesome,- and the drinks were delicious. Cons: using the app to make reservations for dinner. This process was awful- requires booking 2 nights in advance and is challenging to use. When you do get a reservation, the restaurant food was sub par. I would venture to say that the buffet food was better. The gym needs a major upgrade. It is small, old and not as clean as it could be. Overall we enjoyed our stay but with exercise and mealtime the most important elements of vacation for me, it was underwhelming.

Fortunately for us, Riu Palace Tropical Bay reopened just a week prior to our arrival. The resort property sustained minor damage from hurricane Melissa. Reopening was delayed due to damage to Jamaica's power and water infrastructure. We were greeted with a cold fruit punch that you could add rum to if you wanted it. Even though we had checked in online, the computer system was down (due to public electrical / internet provider outages) and we had to check in via a manual paper based system. We were upgraded from an ocean view room to an ocean front room probably because occupancy was low. All of the resort's facilities were operating properly and the Riu staff was outstanding! The beach and the water in Bloody Bay were perfect as usual. Most of the vendors in the blue tarp shops between Riu Tropical Bay and Riu Negril were back and open. All of the friends that I made there during our previous stay in February were found to be safe; but all of them had their homes affected by the hurricane. Some areas won't get electrical service back until June or July 2026. One of my friends has a massage parlor located right on the beach (not behind the fence where who knows what might happen). It is located closer to the Riu Negril facility, but the massage is worth the walk from RIU Tropical Bay! Her name is Angela Hart - ask any of the nice people in the blue tarp shops where to find her. She is very professional and is a genuinely good person. I think that she puts her soul and love into her massages. The only inconvenience that we had was intermittent wifi / internet service. This WAS NOT the resort's fault - it was caused by the public electrical/ internet service outages. The resort's generator kicked in immediately when the public power system was down. We will definitely return to this beautiful country and to this outstanding resort in the future. Airport transfers were provided by Junior Fun Tours. Communication with them prior to arrival and while we were there was FAST and precise. Both drivers that we had were exceptional; they were on time, drove relatively safely and were willing to engage in conversations with us and provided us with a lot of island information.

The worst hotel experience I have ever had. I would give it zero stars if I could. After a long day of international travel, we took an hour 1/2 transfer to the hotel. Upon arrival, we were told that they were overbooked and that we needed to get back in a taxi, and make the 1 1/2 hour return trip to MoBay to stay at that RIU for the whole week. No chance of retuning to the hotel we booked. Zero notice was given to us in advance of this change. Other people were being sent 3 hours away to Ochos Rios. We saw friends who had flown from different geographical locations to vacation together at Tropical Bay, where one of them got to stay with her family but they told the other friend (a solo traveler) that she had to go back to MoBay and spend her week alone. So many unhappy people, tears, and utter frustration. I realize that the RIU Negril had a fire, but this is not an appropriate way to deal with it. If there had been an act of God at the hotel that I had booked at, I would expect the hotel to let me know that they couldn’t honor my reservation, refund my money, or give me other options. However, there was no act of God at the hotel that I had paid for and booked, and I was given zero notice that there was any sort of issue until after I had already made a very long trip. There was no offer to reimburse for the transfer ticket to Negril, and they would not pay for a taxi to another hotel in Negril. There was no offer of some sort of upgrade in Montego Bay. We had carefully researched the beaches and we specifically picked Tropical Bay because of the beach. I was not interested in the Montego Bay Beach. I would not have booked that hotel. When we asked to just be refunded our money and we would find accommodations elsewhere, we got a very sketchy answer about that as well, involving the person at the desk allegedly having to email someone. Keep in mind that while we waited at the curb outside the hotel for a couple of hours while we got a new plan put together, we saw them randomly checking other people in. A lot of other people. So I don’t know who decided who got their reservation and who did not, but it was a mess of an operation, totally unprofessional, and I will never ever have anything to do with a RIU property ever again.

Tudo perfeito, dos 3 hotéis que nos hospedamos na Jamaica este foi o com mais interação, praia linda, excelente comida.

Rooms and food

Staff not too friendly. I’m mindful this may be related to trauma from the hurricane.

Personnel au petit soin, que ce soit le room service, à la réception, au restaurant, sur la plage au bar et la personne du sport tous étaient vraiment trop sympas et disponibles. Très belle plage et en cette période post-cyclone ce n'était encore pas la grande foule. Chambre très propre, bien agendée et bon service d'étage.

RAS.

I had an amazing stay at Hotel Riu Palace Tropical Bay! The rooms were beautiful, the staff were friendly, and the food was excellent. Everything ran smoothly, making it a truly relaxing vacation. Planning my trip was a breeze thanks to some helpful tips from Agile Styling—if you’re looking for guidance on organizing your travel or accommodations, they really know how to make things easy. Highly recommend both the hotel and the support I received!

Visited October 21st for what was supposed to be 7 days. Our stay at the Riu Palace Tropical Bay was excellent. The staff, the grounds, facilities, food and entertainment. Every aspect of our resort experience was beyond our expectations. For perspective I've been to 5 Sandals resorts. Hurricane Melissa hit on the 28th. I want to commend the staff at the hotel for their professionalism and conduct. Despite facing their own personal challenges with the Hurricane, they made sure that every guest was safe and sound. Communication to guests verbally and via letters left at our rooms was practical and helpful. Despite the early stages of the storm, groups of employees went door to door. They delivered food and drinks to all rooms for guests for the planned room lockdown, from Monday Night to Wednesday morning. After the hurricane, the property was equipped with generators and all staff did their utmost to keep a smile on their faces. Many working day and night, some staff staying on site, they began the clean up immediately. We did not expect it after what they had experienced. With no WiFi or cellular service most staff did not know how there families were doing in the aftermath. Despite that, all levels of employees were incredible. Despite the uncertainty, they continued to provide an abundance of excellent food and drink each day after the storm. For a couple days we were shuttled back and forth promptly to the nearby Riu Negril. Again despite the employees personal challenges we were served 3 buffets a day at that beautiful property. The staff there made us feel welcome and the Palace staff came there working double duties. We had positive experiences with all of the Riu employees, but I would like to mention specifically: Shoya - Riu Negril reception desk, Gary Beckles , Ruth - waiter / waitress Palace, Beverley- Riu Palace reception All bartenders at Riu Palace - worked day and night - non stop. Paulo and Alejandro ( assistant GM - Palace) We departed on November 2nd. We are grateful to all at the Riu Palace Negril. They should be commended. Thank you

Visit Oct 22-Oct 29, 2025 (scheduled departure). Arrival smooth and easy. Escorted to our room 3116, as we requested. Everything perfect, staff amazing. Room great and very clean. Ocean was clear to the bottom, secure swim area. Plenty of chairs on the beach and pool for everyone. Food was plentiful and something for everyone. Ground impeccable clean, staff polite, professional and helpful at all times With the incoming hurricane Melissa, we were kept informed of all the changes, at all times. Clear instructions, with excellent emergency preparedness to perfection. We followed all instructions and came out of it safe. Staff continued to be positive and professional. Yes, we lost AC, occasional power and occasional water, but never lacked for anything. Clean up was proceeding quickly. Staff was able to keep up somewhat abbreviated normalcy for us. The biggest barrier was communication. WiFi was down, but arrangements were made for us to use the neighboring resorts' Wifi for calling home, rescheduling flights home. We were able to go home safely on Nov. 2, 2025, safe and sound. Thank You's go out to our housekeeper, Keniesha (Rm. 3116) for looking out for us and checking on us numerous time of the day if we needed anything. See is amazing. Our buffet waiter Kevin always greeted us with a smile and made us feel good. His co-worker Andre waiter was also upbeat and made us feel good despite the situation. Remember this staff, many of them went home to nothing left of their home and families. Everyone kept a positive note and did not bring it to work. Awaiting our return visit soon.

The check in was quick and friendly although there was only one other couple checking in at the same time. ( a tip, we checked in online 24 hours before arrival so maybe that helped). The rooms are in 6 blocks with 3 floors but no lifts, so if you have reduced mobility request a ground (or first as it is called) floor. Our standard room had 2 x 4ft beds, large screen tv with American channels, a table and 2 chairs, a 2 seater sofa and coffee table. It also had a 6 drawer unit and 2 bedside drawer units. There was a single and double wardrobe with a safe, ironing board and iron. There was a large fridge with water, beer and soft drinks, replenished every other day, as well as the expected optics on the wall. There was a coffee maker, ceiling fan and a/c. There was also an umbrella which came in very handy. The bathroom had a walk in shower, double sinks and a hairdryer. Soaps and shampoo were in dispensers on the wall but there was no vanity tray. There was always plenty of hot water no matter the time of day. The main buffet restaurant had a good choice of hot and cold dishes although many dishes were repeated every day. The food was tasty and well cooked but, like all RIU hotels we have stayed in, only hot if you managed to get it as it came in from the kitchen. There was plenty of choice so I doubt anybody went hungry. There are 4 speciality restaurants and we tried 3. The steakhouse and Italian were good but the Krystal restaurant was excellent. Please book early as they quickly fill up and it's best done via the app. The bars were well stocked with well known international brands. The entertainment team were very enthusiastic and quite talented and there was also visiting professional acts a couple of times a week. Evening entertainment was on 6 nights a week because all the entertainment team were at the RIU party at the RIU Negril every Thursday evening. There are 3 pools, an adults only swim up bar, an activities pool and a large pool. There were plenty of sunbeds although the hotel only felt 1/3rd full. I'm not sure what it would be like in the peak season. The drinks service around the pool could have been a little more regular but it seemed that perhaps the staff levels were a little reduced as it was the low season. However, we didn't really go without. The beach was clean with plenty of sunbeds. As the beach is public there are people offering cigarettes and other things but a polite 'no thank you' worked well. A few hundred yards down the beach are locals in huts selling various tourist gifts, just remember to barter. The best thing about this hotel though is the staff. Everyone you met were so friendly and helpful, nothing was too much trouble for them. A special mention to Latoya in the coffee shop, Angella in the main restaurant and Samoy in the entertainment team. Overall an excellent hotel with brilliant staff just let down by the buffet food not always being hot. Perhaps a microwave could be provided. One last point. Our prayers and thoughts are with the staff and the rest of the Jamaican people following the disaster of Hurricane Melissa.

The staff at this resort are absolutely wonderful. Pleasant smiles and genuine conversation made it feel very comfortable and warm. The food was delicious in all the restaurants. The beach was clean and the water warm we had exceptional service and every need was met in a quick manner. All of this happened while they knew that hurricane Melissa was looming in the distance. My sisters and I have nothing but praise for everyone and although our vacation was cut short, we will return as soon as we can to offer our support.

The breakfast was wonderful and there was a variety of choices. Intercontinental and local cuisine

The labelling of the dishes, for someone with sight problems, the black on grey writing is not legible I had to be using my reading glasses. The deckchairs and small tables could use regular cleaning

Staff and entertainment

"Honeymoon Suite" was just a basic room with a tub in it. Balcony had cheap plastic folding chairs and table.

Riu Palace Tropical Bay, Jamaica – Review ⭐️⭐️⭐️½ — “A Lovely Jamaican Escape That’s Missing the Sparkle” We stayed at the Riu Palace Tropical Bay, Jamaica to celebrate our wedding anniversary, and overall, we had a pleasant holiday — but it just didn’t quite live up to its “Palace” name. Check-In and First Impressions: The welcome wasn’t quite what we expected. The hotel was only around 45% full, yet we felt a lot of pressure to upgrade our room. It turned into more of a sales pitch than a warm greeting — the upgrade was quoted at $1,100, then $700, before being haggled down to $400. It left us feeling like we had to upgrade, rather than being made to feel special. Since it was our wedding anniversary, it would’ve been lovely to have been surprised with a complimentary upgrade — something like, “Hey Mr. and Mrs., happy anniversary! We’ve upgraded your room with our compliments.” That little gesture would’ve made all the difference. The hotel did send a bottle of fizz, which was a nice touch — but the cork broke, and it took four days to get a replacement. The Resort: The beach and grounds are beautiful, but the hotel itself is tired and in need of an update. It’s clean, but it lacks the polish and attention to detail that make a stay feel truly special. Many staff members seem to expect tips for everyday service, which can feel uncomfortable. As Brits, we prefer to tip at the end of a holiday for good service throughout, not every time someone brings a drink — but here, it sometimes felt like tipping was required just to receive decent service. Food and Drink: The buffet offered plenty of choice, though many food labels were missing, so it wasn’t always clear what was what. The speciality restaurants were fine — some nights were better than others, depending on who was working. The hotel shop is extremely expensive — a large bag of Cheetos was $15! Service and Room: Beach and pool waiter service was inconsistent — we might see someone twice a day at most, again depending on tips. Room service was okay, though the food wasn’t great. The mini-bar was only restocked every other day and contained two Sprites, two regular Cokes, two Diet Cokes, and a couple of beers. Requests for tonic water and more soft drinks were ignored. Our room cleaning was basic, with no special touches despite tipping the maid and mini-bar attendant early on. The People: Interestingly, the beach vendors were actually some of the friendliest people we met. Once they recognised us, they mostly just wanted to chat — they’re genuinely social and respectful, even if you don’t buy anything. And yes, you can buy anything from them! Overall: We had a nice enough time — Jamaica itself is stunning, and the relaxed vibe is unbeatable. However, the Riu Palace Tropical Bay needs an update and a shift in service attitude to truly deliver a five-star experience. The entertainment team were excellent, but beyond that, the resort lacked warmth and sparkle. We’d definitely come back to Jamaica — it’s a beautiful island with an amazing energy — but sadly, we wouldn’t return to the Riu Palace Tropical Bay.

Was not given room category that I paid for. They refused to refund. Was not given the coupon vouchers advertised. They refused to make it right. Staff were amazing but apparently management don’t care to be honest and give guests what they pay for. I recommend finding a resort that isn’t dishonest.

Amazing beach, welcoming stuff, good food -lots of lobsters, bartender Kristal can make a drink you didn’t even know you like at the lobby bar, neon party was excellent. Overal awesome vacation, sunsets to die for

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