Sandals Ochi Beach All Inclusive Resort Adults Only

Localização , praia deliciosa, staff gentilissimo e amigável muito solícitos , restaurantes ótimos, infra estrutura perfeita, ausência de música alta nos locais de descanso. Como foi nossa terceira experiência com Sandals ( Negril e Saint Lucia anteriores) iremos voltar em breve !!

Nada a comentar que possa ter comprometido o conforto de nossa estadia

Break fast was very good the staff were pleasant

Everything was good I will come back

The stay was exceptional

Needed more food choice at the buffet

I liked the staff

The bed was very uncomfortable and the facilities are very old. I was unable to find a socket for my adapter

I love Jamaica.

I loved everything about Sandals.

It had lots of pools to choose from

Sauna out of service. No ice machine. Toilet got clogged twice and we was not using allot of ice. Called room service it took 2 hours and phone call to complain for me to get what I need. They didn’t restock refrigerator until I called and told them. The housekeeper said it wasn’t her job. When you go to the restaurants it takes about an hour to get your main course. Website says it takes 1.5 hours to get to the resort from Montego Bay airport. It took us 3 daunting hours to get to the resort after a 4 hour flight is a nightmare

Food, although inconsistent, was relatively good compared to other all inclusive resorts. Jamaican food in particular was very good, breakfast spread was also good. Some services, particularly front desk and some of the serving staff was good - friendly and helpful.

Some service staff were really poor and genuinely couldn’t be less interested in their job. I found this particularly standout at the watersports hut and some isolated bars. On checkout day we had to call 4 times and wait almost 40 minutes for someone to come help with our bags. The bathroom had a strong looming smell upon flushing. There was no guidance on the activities and facilities available to use - given the size we had to ask around quite a bit to find out - a pamphlet or an orientation at check in would have been helpful to highlight all the things to do / food times etc. The speakeasy was definitely overhyped - quite dead when we went

The villa ,grounds ,service and attention by the staff

The cats present especially in the dinning areas (I m allergic to cats)

The activities and food!

The room temperature and humidity. Took a long time to dry after mopping

hospitality and friendly staff

food is not up to par to a 5 star resort

Breakfast was very good, the location was very beautiful.

The entertainment

Refreshing to see jamaican managers.

Great

Nothing

The staff was extremely professional in their work. They cared for the guests

Nothing

The breakfast was good however, it include more Jamaican favorites such as: fry breadfruit, green bananas, dumplings, sweet potato, run-down, etc. The welcome by the staff was awesome. We were thoroughly blown away by the welcome team.

Have more buffet style serving where you are able to select from a wider variety of meals.

Not much

There was no communication on over arrival We felt un- welcome I don't know if it was due to us booking as a islander. eventually we managed to let a member of your staff know that we were to book in we had to wait a good while for an introduction. Plus a welcome drink.l could go basically we were happy with the service

Food

Music

Staff very helpful.

The bed was too high. My husband is a cancer patient and found it difficult to lift his leg so high. The staff member did provide us with a stool and this made vital easier. I was not impressed with the sauna, no timer in the saucer and no locker provided to put my belongings away. The steam room was not working and the cold plunge pool was warm with no jets jacuzzi jets working.

Exceptional. Loved our stay. The staff were spectacular

Hotel maintenance appalling, food below average, description and photos do not reflect the hotel is split on 2 sites and you take a bus from beachside to hillside to use main pool (don’t book a sea view room on beachside) on balcony you have AC unit above your head with leaking pipes and mold, club room was appalling with aircon unit leaking down wall, carpet threadbare and rippled, windows covered with “torn” pieces of wallpaper, check in was a group check in, far from a 4.5 star experience…I cleaned myself the “quiet pool” two (2) days running as nobody cleaned that pool, gardeners cleaned the fishpond more often, bottom of pool had large sections missing, main pool had multiply tiles missing, everywhere you look maintenance was required, the free golf carts that move you to and from your room on hillside take forever as many used to move staff around complex before guests, free internet don’t bother as barely works, you can buy expensive internet that only works on a single device and often stops, in an all inclusive resort (or any hotel in the world) you would expect to be able to stay connected without additional cost. Resort is adults only but day time entertainment was cheap and poor, nothing short of what a child would find entertaining, which makes no sense for an adults only resort? Lost count of times things run out. Management need to deal with grumpy staff, I can barley find anything positive about Sandals resort. Will never book Sandals again in my lifetime.

The hospitality was second to none

Love the place very nice the only thing some of the staff were rude but a was more the good and nice staff definitely we would come back

Service Food at most restaurants Drinks Mini bar

Food at Japanese restaurant was very basic

Everything

The breakfast menu's were well done!

We wanted heater in the room because even when the AC was turned off the room was somewhat cold or chilly.

Peaceful

They don't cater for Jamaicans

We as Jamaicans need to have Jamaicans food

In all a plesant stay at the resort, not really walkable to all restaurants; even with dinner reservations, you had to wait over a half hour or more. Lost back pack, no communication from staff ; only if u made contact each time.

Only downside was during our departure for waiting for the shuttle bus to take us the scheduled time, they were 1:20 mins late and didn’t notify us of any delays. They could have communicated better with our departure timing.

Everything was perfect

Area is not laid out in a way that encourages going off site unless with a guided group. Doesn’t detract from the stay at the resort at all.

All of it

Everything

This property is as close to nature as you can possibly imagine. Staff are so welcoming and friendly. Resort is very relaxing.

Staff were pleasant, polite and helpful.

I went to breakfast on my last day there, returned to the room long before checkout time but the key card was deactivated and I could not get into the room to finish packing my suitcase. The card was eventually reactivated, however the experience made me feel that the hotel was sending a message: "your money is almost finished, please leave". I was not pleased.

A great choice of different pools to where you can relax, have a drink and meet people. Having access to both sides of the resort was great via a short bus ride. There are quite a few restaurants options, however, we found only the sushi restaurant really stood out. There’s a speakeasy as well, which is fun. The bartenders at the swim up bars can seem a little gruff and uninterested, but that’s our only critique. The hospitality staff were friendly and excellent.

Beautiful property

One of the best stays we had in Ochi! Nothing to complain about but everything to rave about! Clean spacious rooms, great service by great staff, great food choices and plentiful drinks!

Great location, but the communication was not good. Had no running water for over 5 hours, and there was no communication as to why and when. It was not until I went to front desk that they mentioned that they turned off the water . That included no running water to use the bathrooms, which were pretty rough as people left surprises in the public washrooms. Also had a terrible time at the Japanese restaurant. We were no served for 1.5 hours and I had to go to management. They were understaffed and I believe overbooked, with 3 chefs and over 8 tables with a lot of patrons. That was not the service I would be expecting at Sandals especially for the price I paid for me and my wife. I expect that at other resorts but not sandals. Again the staff were good, but communication and the restaurant is where the rating was bad for us.

This property was beautiful and with excellent service

Not enough resort activities. Too speead out

From stepping off the plane, to the complimentary lounge, transport, and arriving was amazing. The staff was accommodating, the food was delicious, the speakeasy was lit, and my party enjoyed their stay. THANK YOU, this trip was special.

I like the pool.

The food was not good, some not well cooked. The staff did not take our bags to the room. There was not an elevator in that hotel. For some restaurants, we had to wait over 30 minutes to be seated.

I love everything!

Our stay at Sandals Ochi has been amazing. We were able to dine at most of the restaurants at The Rivera and 3 on the hill. Breajkast at Sky Vista was extensive and lovely every morning. Special thanks to Taneesia, Restaurant Manager and her team at Vista Sky for making me feel extra special on my birthday. Dominique, Ladona, Alando and Jadday were always quite pleasant and very helpful. Same for Marlon who served us at Valentinos. Special thanks to the front desk and room service team who were able to accommodate us on Tuesday night when my husband was not feeling well enough to go out to eat. The nightly entertainment was been amazing and full of energy only thing tho is in the beach bar ... I didn't hear much caribbean music, no Bob Marley the 3 nights we went ... I actually had to go up to the DJ and ask then i got a few. The swim up pools were amazing and the pool activities were fun. Thanks to Alya and the young man for my photo shoot. LOVED IT. Thanks to the team at Red Lane Spa for our relaxing couples message.

Need more Jamaican/Caribbean cuisine, more freshly made local drinks and not the syrup stuff. All the restaurants should acknowledge special occasions and treat the celebrant to something simple. While the photo shoot was great, it wasn't value for money....the price was quite ridiculous $190 for 10 photos sent digitally and 5 of those printed. Would ve nice if the 5 printed were not of those 10 selected...I felt cheated in that regard. I would not recommend. The couples massage as well was quite pricy $391 and although it was good it's not worth the price. I wouldn't recommend this either. Anything between 260- 300 would have been an appropriate value but almost $400 is BIG NO.

We loved our 3 night stay here as locals. The food was excellent, the manor and jerk shack is on point with their rendition of Jamaican food. The staff were helpful and willing to make the stay even more comfortable. I want to say a special thank you to Aaliyah at the front desk, horatio who catered to us during breakfast, devern and kerene who served us for lunch and big up Miguel and Christopher on the grill my husband says it was the best pork he had in the longest while. This sandals has the best beach for sure. If the sun wasn’t so hot we could live out there lol.

The rooms are truly outdated. When we arrived the toilet kept running and the shower was so old. They fixed the toilet but obviously nothing could be done otherwise. Ideally we would’ve wanted to take a couples bath but the tub is so narrow that even showering together was uncomfortable. The bed was not the best, frames are old so a lot creaking noises. Compared to other sandals this one can park until they renovate

Had a great stay at Sandals Ochi.The check in was flawless,so many food options,the shuttle to the different hotels was very convenient and efficient,the staff was very friendly and helpful,had a tour of the property with Aaliyah who was very professional,friendly and very informative,love it.

One out of the 2 butlers were decent the first butler did practically nothing

This place was boring, not enough entertainment and food was mediocre. Needs better action activities and coordination better food. No worth the money that you pay to get to this resort.

Used to be a huge fan of sandals with the Pride of Jamaican ownership. Unfortunately this property has lost its way by being very understaffed from restaurants to delivery water to the room. Missing its old personal touch and vip flare that I’d promote to others of when asked where to visit in Jamaica . Lacking its charm that it had for several years. I don’t blame the workers as they were all very pleasant and handled complaints professionally but rather the senior management of this property who need to decide whether reviews matter to them because they aren’t listening and not once did they reach out to me during my stay even when requested that of them. Lastly my loyalty status since 2009 wasn’t even recognized and I now agree with the poor reviews over the last few years.

A little dated but overall great resort! Great entertainment teams doing amphitheater shows at night, great food and friendly staff!

Great Resort

Quality and efficiency

Absolutely nothing

This was by far one of the best vacations we've had. We had the villa with the Butler service. The food was delicious, all the staff members were exceptionally nice and very knowledgeable.

I was there for a wedding. I landed on Friday at 11:04am - United. I believe we boarded the at 11:25am. I didn't expect the Sandals bus will take a little over 3 hours to get the resort. The stop and then a passenger wanted to stop at a ATM which took another 20 minutes. I arrived at the resort at 2:45pm. The welcome reception for the wedding guest was 3pm at the Dunns River sandals. My room wasn't ready so i asked if they can get me into a room, because my bus to take me to Sandals Dunn Rivers will be here at 3pm. I told the front desk lady that I'm late because your sandals bus took forever to get here. Outside of the above, I had to get my room switch on Saturday, because my phone didn't work for me to call out to the front desk, room service, gym, etc.... Also the bathroom facet did not work, the water was didn't come out, I had to use the tub to brush my teeth and wash my face.

The location first thing you notice as you are being driven to the location is the well kept grounds. Staff are professional, friendly helpful. The food is out of this world, amazing service. Shout out to Princess, Kimberly and Shanana Donnette and Leonie for their kindness and assistance

The stairs. Too many. But that was the architecture of the building

Everything and everyone

Everything

Five stars all the way.

Sandals Ochi is a beautiful property with a good range of included activities, friendly staff and comfortable atmosphere. There is a HUGE amount of dining options. We weren't able to visit every restaurant during our week-long stay. Would definitely choose Sandals again in the future.

Very friendly and treated you like a family away from home, made sure our stay was rememberable ❤️ one love, one heart

Great trip

Staff were fantastic. Food was good but some of the restaurants weren't open when they said they would be. Condition of pools was below average. Both my wife and I cut our feet on broken tiles on the pool bottom. Could hear everyone revving their engines on the street outside the resort.

Hotel was very dirty. My husband and I booked an all inclusive for our anniversary which should have been couples only and there were children running around. The room was dirty we were denied room service for cleaning. We were denied clean towels and clean sheets throughout our whole stay, we had to keep asking for new towels, the floors were filthy we came into a new room. Upon arrival the sheets were already dirty and stain with food marks on them. We had to request someone to come into the room and clean it again. The refrigerator was not stopped throughout or stay there was limited options for food . The beach was covered in stones and rocks with made it difficult for us to walk on the beach or enter the ocean, the boardwalk on the beach is condemned, and the wood is falling into the ocean. The cabanas on top of the boardwalk is also condemned and falling as well, which Made it unsafe, and it was blocked off, so that we couldn’t walk the boardwalk there were wires hanging out of one of the rest restaurant that was uncovered, which also made it unsafe because the restaurant is right by the ocean so if you did get into the ocean and you’re wet and you’re walking into this establishment, we purchase a balcony with a garden view that was false. It wasn’t a garden view. It was a pool surrounded by trees. The restaurant was flooded with stray cats that was entering in and out of the kitchen, jumping on tables and chairs. No wifi the entire stay.

Enjoyed immensely

The food was great. Easy to make reservations. Candel light dinner was worth extra cost. Our ocean view room was fabulous. Cleaning staff was great.

The pool bars were not stocked well and ran out of several things for drinks. Didn't care for rum choices.

We spent a week at Sandals Ochi, and had a fantastic time. My only complaint would be that the main pool with the swim up bar on the beach side needs to be completely refurbished, many many tiles are missing and it just looks terrible. Staff is wonderful, food and drinks where great. So many dining options, hope to go back next year.

This was our first time staying at a sandals resort. The staff was great. However that’s where it ends. There is no Caribbean vibe. I wish I could add pics, broken furniture in the rooms. The hallways had both mold and bleach stains in the carpets. Bars are limited. Food is avg at best. To say the least we were not happy with the resort.

No problems at all. Loved every minute!!!

The staff in that hotel was excellent, take care for everything

El lugar es preciso pero el personal no es muy amable

The staff was wonderful. The grounds were meticulously maintained. They really went out of their way to make sure you had everything you needed would definitely book a Sandal's vacation again!

Restaurant food to order standard was very good. All inclusive water sports & no need to book, just first gone first served basis was great.

2 hour car journey from Kingston Airport but guess that can’t be helped. Rooms require investment & upgrade. Due to maintenance issues (water from ceiling, air conditioning not working & soaking floors due to condensation build up), we had to move rooms twice. The third room was ok but this all took unnecessary time out of our holiday to resolve.

Best New Years Stay! Hotel was perfect!

Older rooms and building but staff service and dining more than made up for the age of the hotel. Hillside is newer but beachside is beachside so hard to compare

Do your research before you book ocean view room at the Sandals Ocho, Great House. The Great house ocean view room is NOT ocean view and the information about it online is misleading. The ocean view is very far because you are practically on a mountain across the street from the beach and the view is panoramic and obstructed by trees. I told the lady that brought us to the room about my dissatisfaction and she said she will ask if they can move us but no one responded in two days. She did not tell us about the orientation so we had to learn to find our way. Tried to call room service and the phone rang with no answer so we gave up on that. No snacks in the room fridge; just a couple of beers, water, pop, and two bottles of wine in the room. they were power washing the roof by the pool and that was very annoying. Hardly any staff at the pool to get drinks or food orders, you need to get your own. No dessert or coffee shops. Coffee machines and jars of cookies available. Food at the walk in restaurants is mediocre. Reservations only restaurants, Kelly’s was good but Valentino was not. I ate a raw shrimp in a skewer at Neptune. Glad I did not get sick. Maxine in guest experience moved us to a much better beach ocean view room and gave us 200 credit which was nice . No wifi in the room though. The beach bar is right below on the first floor and music was loud way past midnight. Property and furniture need updating. She said they started updates on the top floors.

A complete package. Enjoyed the stay the staff friendly and helpful, safe and clean environment. Lots of activities to keep you occupied. The food and restaurants were great. Would definitely stay on our next visit.

Breakfast lacked variety

The white party was boring. The first room we got, the toilet wasn't flushing properly and the water was trickling in the faucet

Needs renovation

The property needs updating. The bathroom tub has stains. The carpet in the hallway is dirty. The Sky dining room floor close to the kitchen is always greasy. I have seen many near accidents from the greasy for both guests and workers. The workers try to keep the place clean and tidy but there is little that can be done from lack of property maintenance. The New Year's Eve party was great.

Refurbishment needed in some public areas. Service and staff excellent except at Pizza area Hillside'

The service is great. Top notch service. Great restaurant selections. However, the facility is aged and water pressure is terrible. This is an older property.

Has an amazing time at Sandals Ochi.

Such an amazing stay! The resort was awesome. The food was delicious and the staff were very attentive and welcoming!

Enjoyed our stay at Sandals Ochi and the resort, entertainment, and activities. Pros Most of the food was good Lots of activities Butler service was solid Room was adequately stocked and cleaned Steel drum band was the best show I’ve ever seen! Cons Drinks were ‘mid’ Not enough chairs for seating around pool or beach unless you got there early. The entertainment staff was way too pushy and didn’t like ‘no’ for participation. May be the culture but no means no. Not everyone wants to participate. Other notes: You have to take a shuttle to hilltop and then seaside anytime You are involved with activities or dining. It came often but does take a lot of time out of your stay. Lots of bees around the bar but everyone got used to it. Staff were friendly but entertainment staff as I said before was real pushy. Be prepared for their extreme persistence. Italian was really good. Very clean but expect bugs everywhere you go (including rooms). They can’t help ALL the bugs. It’s not too invasive.

The staff were all so nice and very helpful. Always Dayi f hello and asking how we are doing!

The staff at this resort were amazing! The hotel is outdated but some rooms are getting updated. The bed we had was absolutely the worst we have have stayed on- like a super 8 mattress in a supposedly 5 star resort. Food was decent and never had an issue with any lines. Drinks overall were very good and they were always willing to make you whatever you needed. If you don't like stairs this is not the resort for you as it's on a hill.