Zoetry Montego Bay

The ambiance and cleanliness

Outside was too cold for me had dine outside because room service wasn’t available

Clean & spacious rooms. The staff is also very friendly and willing to assist to meet your demands.

Didn't do spa

Clean room nice scenery

Nice

The small property fostered an intimate environment.

Ein wunderschönes, familiäres Resort mit sehr freundlichem Personal

Nach einer Woche Urlaub hat man die Frühstückskarte durchprobiert, es gibt leider kein Frühstücksbuffet.

Amazing! I really love how small and secluded the property is. Staff is amazing and friendly and the place is so cleannnnnn. I haven’t even gotten dust on my slippers walking around the property. To me it’s really a couples resort or girls weekend or even guys weekend where you wanna just chill talk relax enjoy the view beach and pool. I’d definitely come back here when I want to unwind with my partner. 10/10!!!

Excellent spacious accommodations. The staff is very friendly and helpful. The grounds are very beautiful.

Food is horrible, service is horrible everything is beyond island time. Ordered food to be delivered to the room multiple times and every time it took over 3 hours to get the food. Only one restaurant for food , menu is small and food is not good.

The drinks we’re watered down the food was ok not worth 3400

Never was able to make to property due to medical emergency. I’m unable to make contact with anyone who can help refund.

The staff here were so kind and attentive to our needs during our stay. David was our butler and very helpful in coordinating outings. The food is yummy & it’s a very quiet and relaxing environment. There were 2-3 cats roaming the property, specifically dining area around dinner time. This was uncomfortable for my husband and I. Neither of us are cat people and they would walk up to our tables to beg each time we dined (breakfast, lunch and dinner). Our room also wouldn’t cool off enough at any point. I enjoyed the yoga offered and first come first serve for cabanas. The entire staff here is incredible and attentive.

Amazing staff. Serenity.

The people and specially our butler David

Staff was extremely friendly

Good/quiet

It was an amazing experience, the staff is always checking up to make sure you have all we needed or to set your next adventure. The place is beautiful and peaceful.

The best thing about this hotel is the service one of the best myself and spouse has experienced so far and we have been to alot of All inclusive hotels in Jamaica. This hotel isn't for the partyers in my opinion but its for a relaxing time there isn't any entertainment at least not while we stayed there...basically you make your own and it's just you and your spouse's time. This is what we wanted and that's what we got. Very good time! Bigup the Gen Manager David and our butler and the service staff! This is from the couple from room 207 who had their anniversary this weekend. BTW our ac kinda stopped working and I kid you not within 5 minutes the service guy came and had it sorted out remotely we got back our ac in under 15 mins. Great service!

Well I would prefer buffet like a typical all inc where I could pick choose and refuse what I wanted to eat but this didn't affect me.much the food they had on the dine in menu was good.

This was our first experience in an All Inclusive, so I was over the moon excited to stay and every moment was a new experience like a special gift. We were bone tired from serving on the mission field with no luxury anything, to having a Butler, Ramona, care for our needs and more. She had to train us how to use her. Snorkeling, Foot Massage and Special Dining on the Dock! I want to return again and again! Thank you

Beautiful hotel

This an older retired couple hotel Not catered for younger people or guy or girls trip If you’re looking to party do not book this hotel. The staff is wonderful!!!! But it’s definitely a couple hotel… older couple I went as a girls trip & we made the best of it and the staff was awesome! Butttttt if your 55 and up and just want to be isolated with your spouse this is the hotel for you ❤️❤️

Location, quiet, clean, great staff

Hot tub was only hot if I asked for them to turn it on. The restaurants and the food didn't match the printed information we are given at check-in in our room.

I have been to Jamaica plenty of times but Zoetry was my best experience. The resort is very intimate so we were able to know all of the staff. Everyone was very welcoming and kind. I will be returning!

The room was big had alot of space

The service was bad the food was very limited to choose from the fish pond was dirty n over all was not a good experience When u wanted coffee from Cafe you had to look for someone to serve you nobody there. I was waiting for bell guy so long until we took our luggage up the stairs our self cause no one came.

Food was horrible.

Hotel is a lovely setting but lacks ambience . A little music in the bars and around the pool would add that extra touch . Rooms lovely and staff great but food needs attention and is not at the level it should be for the price .

It’s a nice quiet resort and on the ocean front but also close to the main street which causes a lots off traffic noises for some rooms especially the one we stayed in , so we had to request an upgrade to a different room (with extra fees) that has a better view and far from the street noise. Poor quality staffs and services , very inconvenient to get access to anything including foods services ..etc. Very slow!!

Will go back

Terrible service and welcome

Excellent Location (<10 min ride from MBJ airport). Plus, great beachfront. No matter where you room is on the property, you are <2 min walk to the beach. Lots of lounge chairs, both poolside and beachfront. Spacious, well-appointed rooms. Friendly, courteous staff. Dinners at Coyaba Restaurant were good. Most importantly, easy, friendly vibe about the whole place.

I travel very frequently and this was the worst all inclusive alleged luxury and the pools have water drained from my tub in my private room after I bath in it. The staff was rude for the most part coffee shop not even open at 7am

Very quiet and peaceful, staff is very friendly, amazing food options, good serviced car, very clean. 10/10 and would stay here again!

We enjoyed everything about the resort!

Fabulous! An idyllic resort on the most beautiful piece of coastline. The onsite team were fabulous and the food was excellent. We had an exceptional stay here.

There were a number of small things which could easily be corrected and I hope they soon will be. I'd have expected a complimentary taxi from the airport and a trip or two into Montego Bay itself - craft market or Hip Strip. TVs aren't set up to stream?! And it needs to be just a little more lively - doesn't need to be live music but something past 8pm would make all the difference. These things didn't spoil our holiday but for the prices charged, I'd really expect them.

The service and the attentiveness of the staff was phenominal. We enjoyed our stay very much and plan to come again soon.

Nice small resort for relaxing. If you do not want to deal with partying or loud obnoxious people this resort is the place to go. It is very low key they do not do many activities so if you do expect to have activities on resort then you might want to find another resort. This resort is simply for if you just want to chill by the pool or the beach with a nice view & calming atmosphere.

It’s beautiful and it’s the best place to celebrate or just relax.

The spa was nice! The Zoetry massage was extraordinary Love it! The oxtails were amazing

Rooms were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a later flight

Food options are limited, nothing available late at night as nobody was there to cook anything, bathtub on balcony didn’t work: lighting in the room was very dim, staff members were aggressive and harassing us by knocking on the door and calling our room for an hour long because he thought one of us was attractive and it was very uncomfortable / made us feel unsafe.

Everyone was pleasant very inviting, they weren't stingy with the drinks. the property is on the smaller side which is fine if you want something more intimate, there weren't any real activities or type of entertainment.

I liked that the location was very central. They had a fairly good stocked fridge too.

There’s no entertainment and I hateee the fact that they only have A La Carte restaurants and no buffet. And you wait foreverrrrr for your meal. Room service takes forever too. Idk I’d give this place a 6/10.

It was a small resort, there was very little activity and entertainment. The food was very good but I didn’t think I would go there again.

I loved it here

Terrible stay away from this place.

The staff was amazing especially Kimberly and Kaneisha, dinner with them each night was a pleasure. The knew exactly what we wanted and preferred and made sure it was provided without us having to ask. Simply great service!

Even with numerous complaints each day, There was no hot water our entire stay. The mini bar wasn’t stocked until day in the evening after mentioning it several times. They ran out of certain food and had very minimal drink selections which was confusing for an “all inclusive, adult only resort”.

The room, the atmosphere, the decoration, the cleanness, and the staff

No hot water to shower or to do anything with. The promises that were made did not come through.

Quite and lovely

The property was excellent but the location is bad road noise and limited food choices.

The dinning was limited and super slow. There were no cold beers and many liquor restrictions. The menu is super limited. The beach is not clean, it has a lot of seaweed, slimy floor and rocks. The chairs in the terrace are all broken. The dock is wrecked and not allowed to be used. The dinning was limited and super slow. There were no cold beers and many liquor restrictions. The menu is super limited. The beach is not clean, it has a lot of seaweed, slimy floor and rocks. The chairs in the terrace are all broken. The main restaurant is super hot at night and should have enclosed air conditioning. Staff was super slow and at times rude, they took forever to serve drinks. (Only exception of Hilary and Marc-Anthony. The rooms were great with comfortable and clean bed and towels. We were given butlers but didn’t find the use.

The dinning was limited and super slow. There were no cold beers and many liquor restrictions. The menu is super limited. The beach is not clean, it has a lot of seaweed, slimy floor and rocks. The chairs in the terrace are all broken. The dock is wrecked and not allowed to be used. The dinning was limited and super slow. There were no cold beers and many liquor restrictions. The menu is super limited. The beach is not clean, it has a lot of seaweed, slimy floor and rocks. The chairs in the terrace are all broken. The main restaurant is super hot at night and should have enclosed air conditioning. Staff was super slow and at times rude, they took forever to serve drinks. (Only exception of Hilary and Marc-Anthony. The rooms were great with comfortable and clean bed and towels. We were given butlers but didn’t find the use.

The service was impeccable, they were warm and welcoming

They do need a first aid center with Aloe. However they brought my daughter real Aloe so they are angels that should be provided the Aloe plant

The Resort is beautifully designed with tropical exotic gardens and great spaces. The room was amazing with the most comfortable bed ever and a view from paradise. Hotel staff are wonderful, happy and helpful.

Close to the airport runway which means its noisy from planes, but you do get used to it. Some facilities weren't available.

Perfect place for a couples weekend

I booked an ocean view and was given a room with no view. I had to request management several times before getting a response. In the end I was charged for a room I did not get and had to jump threw hoops to get the matter addressed. Only to be offered points which I declined because I will never patronize the Hyatt again. I feel terrible that the other pleasant staff and beautiful location will suffer due to poor leadership

See above

Good

The place is excellent 👌 everything as seen on the pictures! The management is excellent 👌 special thanks to Partrick for ensuring that I was doing well all the time ...the reception was excellent 👏 IT exceeded my expectations 👏 You can check my YouTube channel to watch how it looks 😀 ( Dee Mwango)

Nothing not to like about Zoetry resort excellent 👌

The amount of money they charged for a a ride that’s is not even 20 minutes away from the hotel was $60 US dollars. Everything is super expensive and I mean everything is astronomically priced. The butler communication system needs to be better. The staff on the other hand was very friendly overall.

Absolutely the best staff and an amazing property! One of our favorite vacation to date. We will be back very soon.

Nice for a quiet getaway

Beach an beach views are nice..

The air conditioner did not work. I requested it be looked at or my room changed and I was ignored. Very disappointed.

Upon entry the staff was so courteous! This alone was enough to let me know that I was about to enjoy my stay.The property was intimate and exceptionally clean. My room was amazing and came with all the extras! The Views were absolutely breath taking. Thanks Natalie!

Quiet and chilled out location

Service sometimes a little slow

The food

The rooms

This resort is great if you want to really RELAX! The staff are amazing and super welcoming.

Great place to stay

The property was clean and well maintained.

The staff and others were extremely hospitable. Rotating menus were great and food was prepared well. It was beautiful weather. Little more windy than we would have liked, but it was overall fantastic. The room and service to the room were great. I would stay again or recommend to others.

The resort is excellent, staff caters to your every need. Food was great, different themes. Highly recommend, will return to vacation again

Pros Clean Great room attention Food was amazing!!! Quite and peaceful Beautiful Views Staff ( 2 people really stood out to us Patricia and Al Wayne absolutely wonderful) We did get our room upgraded or we would have had a miserable stay Cons No included activities (snorkeling and kayaking cancelled) Other activities available with a cost Staff ( no pool coverage) other than Patricia she was covering the entire property. We had a butler by name only ( other than the first day) No nightlife whatsoever other than pool table Cats on property and at restaurants during dinner Traffic and airport noisy

First of all the resort design is beautiful. But there arre a number of items that werent not spectacular for my stay. Ill attribute it to the short duration but at the expense per night Inwas not as impressed as I woukd have liked to be. The facility was a bit understaffed or the staff had multiple responsibilities that were oulling their attention elsewhere. None of the amenities I came to enjoy were available to me because they were either closed early or never opened during my stay. I was pressured to soend my time enjoying others parts of the hotel collection rather than the resort itself. And there were no guests really enjoying themselves to interact with. Again I'll attribute this tobmy furation but it was the most expensive stay I had ever experienced and ive had better experiences i do plan to return and try something else if possible as the other hotels in their group are equally as beautiful more well staffed and genuinely enjoyable experiences.

Hotel was exceptional, we had a butler who attended to our needs. Pool and beach on site. Food and drinks were good.

The food could have been a bit better but it was okay. It was Christmas time but would've been nice to have more activities on site.

Free kayaks.

We did not get an ocean view room although that is what we booked. Not checked in on time or in a timely manner. Flea infested cats all over property. Gym was disgusting. Beds were uncomfortable. Not worth the money at all. Drinks and food were gross. No beach service.

awesome stay highly recommend

For the money spent per night,it needs to be upgraded.I order room service and had no place to sit and eat other than the bed

Staff was amazing! The food was ok the drinks were pretty good. There were a lot of stray cats walking around that I didn’t like. Rooms are nice but the pictures are misleading, I thought I was getting a room with a tub but I didn’t. I also paid for ocean view but it was more of a pool view. The resort credit was split into coupons so I didn’t get to use any of that. Overall had a good stay. Jason, Barbara, Andell, and Javon were awesome.

Very quiet, staff is not as friendly as you would expect at a resort. Food is okay

View and beaches

Rude staff, room wasn’t ready for checkin at 3:00pm, electronic door wouldn’t open (had to wait 20 minutes in the heat). Bugs and lizard in my suit and hotel staff held me hostage at check out and threatened violence against me if I didn’t pay an additional $199 before leaving. Also, the food was terrible; it was like eating cardboard.

Hugely disappointing as this was the first major trip for sometime andI decided to splash out. Whilst many of the staff were really helpful others were not. Operationally more needs to be done. Many of the facilities and common areas were tired and need up grading (it was certainly not a state of the art gym as advertised). The food was also hit and miss.

Everything..

One female staff member was rude..

Having a butler and unlimited food and drinks

That everything was so expensive

The staff was the best. The room was gorgeous