Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

Excellent accomodation

One of the nicest rooms I stayed in honestly. Very clean, nice lighting, Staff was also very nice. Lovely experience

The stay was amazing, super clean room, desk staff was incredibly friendly and knowledgeable, pool was great. The holiday Inn would definitely be my first choice to stay in St. Catharine’s

Beautiful

I rented the jacuzzi room and it was nice clean and spacious. Lots of entertainment around as well for me to enjoy during free time which unfortunately I didn't have much of on this visit.

Love the bed where i can easily get in since i am short

Staff was amazing. But wi-fi was not working so neither were the televisions. The part of the building I stayed in was old and run-down. The area was more industrial so it wasn’t unsafe, but not much around.

Great Except for the Fire at 11:30

I had to wait a long time to get my room, and the bearded man at reception was unfriendly.

The restaurant had excellent food. But bathroom shower tiles were covered in pick mold.

Easy one night stay and good breakfast! No issues

Great hotel and great staff

Nice staff

There are two different hotels sharing the same building and reception area. However, the level of service and treatment varies depending on which hotel you’re booked with. For instance, Holiday Inn guests receive a made-to-order breakfast from a limited menu (eggs, yogurt, or pancakes), while guests of the other hotel are offered a continental breakfast. This distinction was not communicated to us during check-in. We paid extra expecting access to the continental breakfast, and were very disappointed to learn the next morning that we would need to go to a nearby restaurant instead. Additionally, the cleanliness of our room was unacceptable. The floor was extremely dirty, with dust, hair, and crumbs scattered throughout. Considering the price point, the poor room conditions and the lack of transparency about breakfast were absolutely unacceptable.

Floors were sticky, bathrooms were not clean.

This hotel was quiet and clean. Bed was comfortable. Easy and quick check in. Pool was clean but over chlorinated. I wish breakfast was included otherwise everything was great and staff were friendly.

Large gaps along the bottoms of the room doors meant that noise from the hallway was easily heard. After speaking to the front desk, they explained the gap was necessary for the HVAC system to work properly. We used a few towels at the base of the door to cut the noise and it worked well. Everything else about our stay was great!

Nice place would stay again

Very good close to restaurant

Very clean and comfortable. Front desk staff we friendly and very helpful. We do not hesitate to recommend this Hotel and would stay again in the future.

Wonderful clean place to stay, felt safe and had no issues at all. I would definitely recommend this hotel.

Great location and very walkable to nearby restaurants, cafes and grocery stores. The only problem we had was with the sound that easily travelled from other rooms and the hallway to our room. It was as-if the walls were very thin and perhaps the gap underneath the main door.

We were in line to check in with an 87-year-old who needed to use the restroom, and we were told to wait until check-in and use it in the room! It advertised that the EV chargers were available, but the charger was broken! We booked one room for four people with breakfast, but they gave us breakfast for only two of us.

My family

We loved our stay at this hotel and we will be booking again for sure!!

Very clean and well maintained hotel, the staff was very friendly and helpful. The room was comfortable and clean. Good location everything was a short drive away.

One thing did bother me. When I went to have my shower the tub was very slippery and know mat was available. Hung on to the bar. Suggested on check out to possibly have a bath mat in the bathroom for people. Was told I could get on from the service person on the floor. I don't think I'm going to et out of the shower to ask for a bath mat. I mention this just so some senior like me doesn't fall and cause a problem. It seemed this was not a concern and was basically stuffed off. Otherwise I've stayed at that hotel when it had different names and enjoy the area. Sincerely Bob Miller

Way too expensive for what you get.

Its close to the hospital!

Solid hotel but so expensive on a Saturday night when travelling for kid’s sports. Pancakes were huge! Thanks:)

First room was decent but expected more when I booked online. TV wasn’t working and front desk didn’t seem too concerned until I called the third time and explained my disappointment. Service manager finally moved us to another room which was a nicer room with a fireplace. Put my wallet and phone on bedside table and it fell off the wall. I managed to reinstall it on hook system. When we mentioned it a checkout, front desk didn’t seem too concerned. It just missed my foot. Disappointed over all for what I paid. I expected more from a brand name hotel like this.

Love the area and the bowling alley and bar.

They've got a pool, a hot tub exercise room. Also. They have a bowling alley attached which has great selection of food and beverage. Highly recommend this place

After a long drive the hotel front desk manager/employee made the check in as difficult as possible . Thank you for that

Property is clean and loaded with fun things to do. Highly recommend if traveling with kids

Staff,room, amenities were great. Would return.

Went to stay here and the place had bed bugs, had to leave the hotel was only there for 1 hour and they refused to refund. DO NOT STAY HERE. Riddled with bed bugs

TV didnt work. Other than that is was a good stay but a little pricey.

Excellent stay.

Arcade was fun for the little one

The television in my room did not work, we could not connect with Bluetooth to the TV as was advertised. There was a kids sports tournament staying at the hotel, pool and bowling were not accessable due to over crowding. I asked someone at the front desk for directions to the LCBO, I was sent on a wild goose chase to a store that did not exist at the location I was sent to. We had to get ready for our concert in our rooms in complete silence. Yet I was still charged the same full price on the two rooms I booked. I came back because of the great experience I had for an Our Lady Peace concert a couple months ago. Never again, and I’ll be sure not to recommend to others.

Great stay. Quick and easy check in. Clean rooms. Quiet location. Good amenities.

great staff, clean room

Nice clean hotel lots of amenities in the hotel and close by. Neighbourhood across the street is run down.

Great location

I think this is a pretty good hotel - I would stay again

Water is extremely hot to a dangerous level and very difficult to adjust.

We could hear slot of noise from the hallway. Other then that - the room was very nice.

The room was very clean!

Everything in one location. No need to leave !

All over we had great experiences

Victor at the front desk was very accommodating when I requested a new room due to a noisy generator outside and also the toilet did not flush. Also although I booked for 2 nights I left early due to the weather forecast (I was driving to Ottawa), and there was no issue; I was only charged for the one night.

Came for a concert, beautiful room, excellent breakfast.

Had a great stay! Conveniently located … we were fine with no breakfast included, but thought there should at least be free coffee for guests in the morning. Would stay again.

Bowling alley was attached, Boston pizza was next door. Breakfast was not included.

Lots to do - bowling, arcade games. Good bar / restaurants. Great place.

The room was spacious and the hotel offered lots of amenities.

Newly renovated. nice change !

Nice Facility. Bowling Alley, Arcade, Bar, Restaurant. No need to leave !

Clean and accessible

Great

Mold in the bathroom grout. Unidentified white stains on the wall in the room. Pool was dirty and gross.

Nice, clean and quiet

Nice & Clean… great location!

Safe and easy! Nice place to stay when driving a university kid home and having a younger sibling to keep busy!!!

Good 2 night stay while in St Catherine’s for a comedy show. The room was clean.

nice clean room ...air vents under windows are a bad idea if windy and freezing out.. elevators are tiny and not at all abundant or convenient for hotel size.. i would stay again.. tv remote for an old guy not at all friendly lol.

Superb stay, everything was amazing from the moment we walked in the door. Every staff member greeted us and said hello. The room was exquisite and very clean.

Staff were very friendly and welcoming. The hotel was clean and comfy. Amenities were great! Fitness room, pool, bowling alley and restaurants were all amazing.

This facility was clean, spacious and very inviting. The room was perfect and I love how it was decorated. The staff were very inviting. I would always choose this hotel in St. Catherine’s or so the locations. I rate 10/10 stay.

Totally Renovated well done !

There was no safe in the room even though it was advertised every room had one. When we asked front desk, they said they were going to ask the manager if there’s something they can do. We never heard back. Breakfast was ok but one day a rat was roaming around the buffet area.

ideal for us

Everything

Staff was very helpful and friendly. I didn’t like that ice was not on all floors. The signage for that was poor.

Staff and room were great! Unfortunately there was lots of construction around the property and we could hear a lot of that from our room.

The property was very nicely decorated all the staff were very pleasant and accommodating. The room was quite spacious and very quiet for sleeping. I thought that they could provide one bottle of water for coffee for the morning not having to pay 7$s for the water in with the coffee pods. Free coffee in the lobby would be nice

The door lock would not engage. When you turn the Jacuzzi tub on the waterline leaks.

Close to my family members house, bowling alley and gaming centre attached to the property. Close to the highway

Brand new property other than the addicts running around the hallways and street out front. I hate to sewer a property, but it’s the truth.

The recent upgrades were nice.

Good, clean. Friendly, efficient service. Bowling alley/bar was a nice touch. Easy drive to the Shaw Festival.

The property is ok but the room was not too clean, there was dirt and hair in the whirlpool tub that we paid extra for so we didn't use it. The room was in a noisy part of was of the hotel just under the roof top patio and we we heard the constant shufflingofchairs. .The air-conditioner was loud and we didn't sleep well at all. $300.00 is allot to pay for a poor night sleep.

Good

For a newly renovated hotel, it is great. Will be back.

Very disappointing. While this place has recently been renovated and looks nice, you can tell that the renewal is only on the surface. Extremely low soundproofing performance between the rooms and from the hallway. Woke up in the middle of the night from the noise of my neighbor taking a shower and then door slamming in the early morning hours. Not the guests’ fault but simply poor architectural/acoustical design of the property. Very disappointing, though the staff was friendly.

Great customer service

The telephone can't work, the technical person coming, but can't solve the problem, then nobody take care further. there is no kettle supply, no cloth hanger at closet. The breakfast is expensive and poor. I would like to recommend dining outside.

Very nice spacious room. Newly renovated hotel.

It was under construction but still really nice

It’s a nice hotel in a good area. The room was very well kept

Water leaking from AC inside the room I called. The customer service said nobody available at this time. They just give me a towel to put in top of the water. They said Somebody looked at when we get to check out. after that

It was a bad experience, unwelcoming staff, the hotel is very dirty, the hotel is being renovated during this high season, noise everywhere, 5 days stay wasted

We loved the new updated room. My nephew thought it was pretty cool to have his privacy and his own tv.

The property was under construction in the lobby and there was no complimentary breakfast that we saw

We spent weekend of 7/19/24 to visit the Falls. Had a wonderfull stay at this Holiday Inn location about 15 mins drive from the falls. Even with construction it was an absolutely wonderfull stay. We will definately visit again.

This hotel was amazing. Even with the construction, there was minimal noise. The roomed were clean and spacious. The staff (from the front desk to the wait staff to the x construction workers) knocked it out of the park. We even had a flat tire. Not inly did they help to find a garage, they pumped it up and even checked with us at the garage to be sure we didn’t need any follow-up help. Just amazing! The area around had a grocery, dollar store and a few restaurants too. Slightly larger than a small town. It was close to everything.

When we booked the hotel we knew they were renovating.so we set our expectations accordingly. The folks at the front desk were very friendly and helpful. When we checked in, one of our rooms had the wrong bed formation. They found us a room close by with the correct formation. All the staff were very polite and friendly. I can't say enough about the dining room staff. Our rooms included free breakfast. It was really good and filling. The staff took the time to talk to us. It was nice. They recognized us the next day and asked us how our previous day of touristing went.

Overall, we enjoyed our stay at the hotel. Our room wasn't cleaned every day. They only made the beds and replaced the bathroom towels. The kitchen floor wasn't cleaned for three days.