Best Western Posada Freeman

Calidad

no habia luz llegue a la hora de entrada y no habia luz espere hasta las 6 pm y no regrese por lo que tube que abandonar el hotel

Atención del personal, son super atentos , ubicación excelente, tiene una vista súper impresionante , el desayuno muy rico, el cuarto limpio , cama super cómoda ...

Que el elevador no llegue hasta la piscina solo eso ... Pero todo lo demás es excelente... Si regreso!!!!

El personal muy amable y sus increíbles agradecerés desde la terraza

El elevador es un poco lento

The views of the ocean from the lobby, dining room and rooftop pool were fantastic!

Found a few dead coacroaches that probably came through the small bathroom window since it was slightly open. The distance the end of bed to opposite was very narrow maybe less than two feet. Very small bottles of shampoo and no place in bathroom to place personal hygiene items. Lastly, the air conditioning unit rattled when fully functioning, but other than that I would return due to the location, hotel parking and friendly staff!

no hay nada que no nos haya gustado, el desayuno variado, la ubicación perfecta cerca del centro histórico y con vistas hermosas al mar.

todo excelente

en el bar no tenian cerveza pacifico clara y es la cerveza local

Ubicación céntrica

Habitaciones pequeñas precio elevado

El personal es amable y servicial, atento en todo momento, la habitación impecable, sin olores raros, está muy bien ubicado, puedes ir caminando a varios puntos de interés como la plazuela Machado, la plaza Taboada, y varios museos, la playa queda enfrente, la terraza en el piso 11 tiene vista 360 grados de Mazatlan, es espectacular.

La habitación tenía vista al mar, Pero las ventanas estaban algo sucias por fuera y no se apreciaba bien, el equipo de aire acondicionado es algo viejo, no enfría bien y hace ruido.

Estubo exelente buen serbicio exelente desayuno de buffet frente al malecon muy bien todo. Graciaaaas.

Todo muy bien.

El desayuno muy rico la vista hermosa y muy amables todos ya quiero regresar

Que un dia se les olvidaron las toallas jiji pero equis solo les llamas al 0 y enseguida te las llevan todo fue hermoso

El bufet, la ubicación, el trato todo excelente la vista es fascinante,

La zona de la alberca apesar de tener poca gente no había zona de toallas, en el segundo día se tardaron más de dos horas y al final nunca llegaron ...punto para mejorar ...

All was good. Breakfast was good. Room was small but it was due to fitting a king bed in it, which was very nice. Staff were pleasant and helpful.

I hate staying at hotels that insist on photocopying my I.D. It puts me at such a risk for identity theft. I understand that they have to see my ID in order to verify that I am me, but copying it is an infringement. I reluctantly allowed the front desk to do so this time but frankly I won't stay twice at any place that insists on doing this, as Best Western does.

Breakfast was wonderful, but there could be variety from day to day. Serving staff and front desk staff were amazing. So was the cleaning stafrf

The website showed that the room would have a mini bar, fridge, and microwave. When I asked about this at the front desk, I was told that it would cost about $30 Canadian per night. Did not deliver what was advertised.

The staff is excellent, and we like the location in the centro Historico area plus the ocean view.

No asistir

The hotel was great location

When we went to the roof top where the pool was around 8pm and it took about 9;30 pm for us to be able to drink when they closed at 10:30 pm we where the only ones there no the service was very bad I guess they didn't want our money

Nice and clean hotel with excellent breakfast, perfect location

n/a

todo excelente, eegresaria nuevamente🎊🎉👋

el servicio

Las habitaciones muy viejas y no modernizadas

El desayuno fue increible, el servicio por parte del personal tambien

La instalaciones son un poco fuera de lo moderno, pero igualmente se disfruta

The location is amazing and the staff is great

The bed was like concrete and no fridge in the room

Estacionamiento

El cuarto muy pequeño, no se puede ni siquiera pasar. En el desayuno, desayuné y más tarde fui por yogurt para mí bebé me dijeron debía tener más pases para desayunar o que me cobrarian un desayuno extra

Ubicación, atención al cliente, limpieza

Nos toco piso 8 y en el piso 9 se renta para fiestas, y hay bastante ruido, hasta las 12 de la noche

Location, style

Safe did not work. Key cards failed to work at times.

Él desayuno

Nada

Very good staff

Location and restaurant staff

Ubicación

Sábanas muy desgastadas

Muy limitado el desayuno bufete

Location was good but noisy at night..

Noise from the street

It’s was great but to hot in August

Me gusto mucho

Good buffet breakfast. Friendly front desk receptionists, waiters and waitress at dinning room. Next to Melecon boardwalk, 10 minitues walk to Mazatlan Cathedral and Mazatland Market. Highly recommended!

The room, though quite small, was very accommodating. I had a corner room facing the city and with a side view of the water & malecon, especially from the small balcony. I had booked my reservations quite a few months in advance, then noticed the price went down $20 US if someone booked just a few days before arrival. My rate could not be reduced because of the quarantee with no refund less than 3 days in advance. So I requested a high floor with a partial view of the ocean and to have a parking spot held for me in their protected back entry area. One of the rare hotels on the water that has protected parking. I was accommodated! The rooftop pool and bar area are really nice with a great view of the Malecon and water. Beautiful sunset view. Staff was very friendly and accommodating. Breakfast buffet is served in a nice ocean view location. They served a chicken and mushroom gravy that was great on a piece of whole wheat bread (no biscuits).

The bed was hard, as others have mentioned, but the sheets nice. Breakfast was typical Mexican. Their provision of sausage or bacon was boiled hot dogs.

Location and how clean it was.

The pool was to low and no hot tub.

Muy bien ubicado, el desayuno buffet sencillo pero rico y los chicos que te atienden ahí están súper atentos. Si te toca en los cuartos de enfrente las vistan son muy bonitas.

Las instalaciones son un poco viejas. No te dejan llevar bebidas ni comida al área de alberca y terraza.

Beds were too hard. Breakfast wasn’t fresh and refilled regularly. Views and location are amazing.

The pool are has the greatest view!! View from room as well is great!! Friend employees

Mattresses were too hard in the room. Our room was cleaned but towels weren’t placed in the room they were super friendly and brought them up quick. Window from room to as a bit different little hard to take pictures of the view from there.

The area

They left is without clean towels for 2 days in a row. The reception hardly answers the phone.

Great location, great service and very good breakfast , the only thing we did not like it’s that the bed was too hard.

Muy cerca de todo👍

Hotel is so attentive, very clean Morning breakfast is delicious Pool is small but does the job because of it’s beautiful view All crew is wonderful

First they tried to change the price on check in. Staff block our room at 9 am, next day, we understand the message that we have to leave, we thought our Check out was at 1 pm We won’t recommend.

They tried to charge more at check in

The Best Western is a great place to stay. The Art Deco style is a personal favourite and the Pacific ocean is little more than 20 metres from the front door! Friendly and attentive staff and a stunning pool area on the 12th floor giving a 365 degree view of a beautiful city.

Facility was clean and constantly being attended to through the day.

Great landmark hotel located in old town. Excellent location nice rooms well maintained. Remember ocean view rooms will be nosier do to the malecón below you.

The staff here our the best. They went above and beyond to help me get my bag back from the Airport taxi. And the location is the best.

Nice ambiance and nice people

Great location.

We stayed in a suite with a large patio and sea views, which were amazing. Definitely worth the upgrade to the suite as some of the other rooms are quite small without patios. The suite was huge with a kitchen that we used several times throughout our week long stay as well as a separate dining room and living room (with sofa bed), bedroom area with two beds and two bathrooms. Big windows in all of the rooms that you could open for the breeze or just enjoy the view. The staff were friendly and helpful. The hotel property was clean and in good repair. Breakfast was included with the room and was open from 7 AM till noon every day. A good variety of hot items with a few small changes each day. Everyday there was some variation of scrambled eggs, a meat dish, Mexican dishes, vegetables, pancakes, toast, fresh fruit, yogurt, and cereal with coffee and juices. The views were amazing!!! The pool, though a little small, was never too busy and very refreshing and again- the unbeatable 360degree views. Will definitely be back to Mazatlan and will stay in a suite at the Best Western Posada Freeman!!

The hotel is rather unique Location is fantastic for the old city The rooftop pool and patio is an unexpected gem - an oasis for relaxing and watching the world go by. The views are superb.

Service - for two days our room wasn’t cleaned until we asked The breakfast is good, however service is average.- often cutlery missing and pressure to leave a tip The room is good, but you get the feeling the hotel is slowly being allowed to degrade: windows aren’t clean on the outside; shower heads are leaky. It could easily be a 4 star boutique hotel if the rooms were better taken care of. As it stands, a solid 3 stars

Great place at an excellent price. Loud music until late night.

Breakfast and location

Beds are to hard

old and in need of an update

The location was fabulous!! Spring for an ocean ocean front room. Unlike most reviews, I found the buffet okay. Same with the coffee.

Excellent service and best location

Great customer service. Delicious breakfast buffet.

I liked everything. Friendly Staff, location

This was by FAR the worst hotel stay I have ever had. The room was musty, the windows were so dirty you couldn't see out them, the sink and shower drains didn't drain, the beds were so hard I got bruises on my hips it was like sleeping on concrete. Concierge accused us of touching door glass when we only touched door handle and he was not nice about it. When we showed him that there were no hand prints on the door he waited til we walked away and started accusing us of touching the door again. I had to email the customer service to get problems solved in our room because when front desk was approached about it they told me there was nothing they could do about it.

Clean and located in a convenient area.

Great service , friendly and delicious breakfast. The negative, was the pillows, too hard.

Awesome

The location, view,top deck pool,staff, cleanliness,breakfast all above and beyond.Enjoyed the experience so much we are planning our return..

The pool.

Everything was amazing!!!!! I will highly recommend this place and will book it again if we ever get to come back..

Air conditioning could have been colder.

Amazing

Hotel needs an overhaul Bedding, towels

The staff here went above and beyond for all of our needs and questions. The breakfast buffet is amazing and the view from the pool WOW

Very friendly very clean However the mattress should be more soft and softer pillows..

Great location, room had an ocean view, helpful staff, clean rooms.

Slow WiFi with connection issues depending on location in the room, bathroom door didn't lock.

The property is right across the street from Mazatlan’s malecon, And very conveniently located for many dining options across from or on the beach. The pool deck on the top of the building off, spectacular views, as too many of the rooms above level four. An excellent breakfast is included in the stay, which is a rarity these days and very appreciated. An all around wonderful place to stay at the southern terminus of Mazatlan’s beach front.

Location is perfect for walking to the beach and exploring the city. The staff is professional, friendly, and provides excellent service. The hotel is well kept and the rooms are clean and comfortable. Definitely a great stay!

The location is good and the staff were very friendly. The property is looking tired. The rooms are very tight and the bathroom was in great need of a renovation. Cracked tiles, shower head wasn't working properly and it took a long time to drain. There's also no shelves or room to store bathroom items. The keys stopped working almost everyday so we'd have to go back down to get them re-programed. Since we were only there for 4 nights, it was okay, but wouldn't stay here again.

Location, nice pool on roof, lockbox, good bar, hot water in shower, nice buffet breakfast & friendly staff!!

Standard rooms are small, dirty windows!! Some construction repairs on our floor and paint smell was bad!!

Great location in the old historic part of Mazatlan. Walkable artisan shopping and many restaurants in the area. Breakfast was wonderful and the service was good. Daily cleaning was good but always had to ask for towels and shower gel. Our room was on the 7th floor partial sea view. The noise from the street did not stop till after midnight! Every night. Party town. Nice bar behind hotel called Macau lots of American locals there and a salon for a facial and massage worth the 60.00 close by. Overall a good stay.

great rooftop pool and bar. good food nice staff

unfortunately despite a great beach location the NOISE issue is real. the street front is trafficked by loud vehicles and loud music from late pm through the evening. we chose a room to face the ocean and you just have to accept the loud music or you will be unhappy. the rest of the hotel is lovely for a 3 star. rooftop pool is fabulous as are the margaritas!

We had an absolutely incredible stay at this hotel, we were lucky to upgrade to one of the suites with ocean view. It was so helpful to have a complete small kitchen, dining table and two full bathrooms. The staff was great, they went above and beyond to make us feel welcome, Specially Julio, he was super attentive and courteous, he took care of us during the delicious buffet hours. I cannot remember the name of one of the bellboys, he was also a waitress and cook!! he made us a delicious ceviche. This hotel is the perfect place to stay, we will definitely be returning on our next trip.

Location was near where we wanted to be--great. Room was switched twice. the fan in the first room would not turn off. In the second room, the door would not lock. The breakfast was generally good . I liked the eggs and ham dishes.

Having to change rooms because of mechanical difficulties. Those things should have been fixed before hand.

Breakfast, location, staff

Room size

Nice older hotel on the beach close to the historic center. It could use some modernization. It's located on a busy, noisy street.

Great location , fabulous rooftop deck for sunset. Good , cheap food , steaks and fajitas.

A lovely hotel in a beautiful location. We were disappointed in the very poor buffet breakfast quality & didn’t eat there. Although the staff were friendly & many spoke English, when our bathroom flooded into the bedroom twice, the staff responded adequately but had to do the repairs twice!!! We were moved to another room but didn’t receive any other remuneration for our discomfort.