Omni Orlando Resort at Championsgate

It’s beautiful but I think they could keep the pool area cleaner and the chairs had mildew

Needs to be cleaner around pool

The sushi restaurant was excellent and one sushi roll in particular. The dragon roll was pretty close to perfect.

Price was a bit high for a small room

Todo perfecto

Nada

The upgrades.

I like it all!

We had a problem with the payment.

Room was very nice in west building. View good. Towels and sheets great. Blanket polyester which I am allergic to Pools very nice.

Prices on foods way too high. No microwave in our room I assume to discourage buying food other places. Refrigerator very small probably for same reason Need options for less expensive food purchases

Server Stephanie from Trevi’s breakfast was amazing. Our first time there She is friendly. Always come back to make sure we got everything we need. great member service we had at Omni resort.

This resort is beautiful. It is family-friendly and business-friendly. The location and layout are ideal. Everything is clean and well cared for. I thought the conference deal we were given for a three-night stay plus parking was fantastic, and greatly appreciated, as we are all on tight budgets these days.

Donald was fantastic! From the moment he started serving us, he was friendly, attentive, professional, and genuinely went above and beyond to make sure we had a great experience. He anticipated what we needed, checked on us without being intrusive, and brought a level of warmth and hospitality that really stood out. Great service can make a good experience memorable, and Donald absolutely did that for us. The Omni is fortunate to have someone like him on the team. Outstanding job, Donald!

Everything was amazing! The amenities, the beautiful sunrise and sunset. All the attractions kids friendly, mines enjoyed every second

Alex was amazing! Great service

Overall great experience, we did a staycation here for the pool and amenities. The kids had an amazing time at the pool and arcade. We enjoyed the hotel room and service. There was an issue during the stay and it was handled promptly, I appreciate Diamond at the front desk for being extremely attentive and really turned our experience around. Would love to go back and visit.

We just had breakfast at Trevi's and Alex Itrevis (our server) and Luckner (Omelette man) were fantastic! Great service and delicious food. 10/10

We stayed here to unwind after a week of disney. It was a gret 2 days by the pool just relaxing and enjoying doing nothing. The kids love the pools. We got a cabana and it was so nice. They had a DJ by the pool which was really fun. The service team was awesome and the food and drinks by the pool were awesome. Great prices with the kids eat free promo!

We got upgraded to the Villas which was super private and quiet. My husband was playing in the golf tournament and it was super convenient for him.

N/A

Our family arrived early and the front desk assigned a room earlier than expected. It was very generous. Our children received warm greetings and an Omni swag bag. These gestures really go a long way to help make our children feel seen and welcomed. Whatever you are doing to help hire and train your staff, please continue. Everyone who we encountered- from the bellmen, front desk, room service, pool towel hut employees, Omni Kids staff, and maintenance workers, all of them went above and beyond and had a warm smile on their faces. We will continue to stay here because of that.

Weight staff especially the staff at Trevi’s they all went above and beyond food was exceptionally good Pollo con Panna , Crispy Eggplant, Margarita pizza , and the fig prosciutto pizza. Guess I can’t lie all the food we had there was exceptional, desserts, or to die for. our waitress Doryann

Laura at David’s Club was amazing!!!! We love Omni and Laura is a huge asset to the company. Take care.

Amazing service. Donald was a great waiter.

It was a wonderful experience! The food and view were wonderful. The staff was attentive and on top of their game!

I love way donald from Travis resturant help the people serving food fast pace and hes really good plus they need to get paid more they amazing people there i love the coffee there on point.

This resort was absolutely wonderful I loved it. The servers at Trevi’s were 10/10 outstanding! All of them were so so kind and so so nice!!

Cynthia was an excellent poolside server! Very sweet & friendly

Family and I did not feel included as part of the full Omni resort experience with our room being located at the Sunset Lodge. There was no live person located at the front desk of the sunset lodge during our entire 8 day stay Our bathroom door was stuck, which caused a loud and alerting noise as you open and closed it (this was never addressed during our 8 day stay). We were unable to make reservations for your shuttle service to the four Disneyworld parks due to non availability of times and space. Please keep in mind, I immediately tried making these reservations upon check in, as I was aware of this service being limited with time slots and space. We checked in on July 22nd with our first park visit not being until July 26th and even with this much time in advance, very limited times and space was available. Either times were way too early for pick up 7am) or only two spaces available instead of the three spaces needed to accommodate my family. This is just a couple of examples I endured while trying to make reservations. Another thing I would like to mention is how challenging it was to not only connect with the front desk but also once I made a request, which was only for towels, it took multiple times of calling before anyone would pick up and a lot of time before we received what was requested.

Donald was great. We had a great time.

It was beautifully landscaped and had such wonderful amenities and activities! Lazy river , wave pool, slide miniature golf etc! So much to do and so many food options!

Not to thrilled with parking fees

The best. Great service great energy would definitely come back when in Orlando

We had a blast at Omni Orlando at Champions Gate in the cabana for my girls 30th birthday. We came from VA and enjoyed every minute of it with Cynthia and Benja as our hostess. They were very accommodating and their energy was great! 😊 Will definitely come back!!! 🤗

Golf Course Kids party Kids activities Kids bag

I enjoyed my stay at the Omni! The hotel was very clean, the staff welcoming/friendly, the food was delicious and my enjoyed all of the pools that are on the property. I will definitely be returning in the future.

Jermaine in the pool area was amazing! We searched for him everytime we came back to the pool because his service was amazing!

I came here for a conference for work and my family also came. The hotel itself is gorgeous. The room was two queen beds and a big bathroom. It was cleaned everyday which was great. They allowed my husband to check in early as he and our son were on an earlier flight than I was, which was a plus. I was surprised at how quiet it was at night. (Not complaining! Ha) I brought a water bottle from home for the pool to refill water! They had yummy, fruit infused water in the lobby. The pool was great! Wave pool, lazy river, all of it was fantastic. My 13yo son had a blast. Esp with the basketball hoop. It was easy to get chairs by the pool. Crocs was great and had good drinks. I did not eat the food from there. The deli inside was great as well. Lots of coffee options too. The golf course was enormous. I ran around the course early in the mornings as it got too hot after 8am! We ate at Trevi our last night and it was very good. Had a drink outside for a night cap at the outside bar. Closed early but that’s okay! We went off hotel grounds for dinner. Tons of options. We mini golfed and walked to the driving range which was huge! Also went to David’s out last night for a drink and it was amazing. All employees were very nice and we enjoyed our stay. Thanks so much!

We've been here several times since our arrival. This is a wonderful restaurant and wonderful experience. Specifically, Dawn L and Sri take very good care of us each time we enjoy Trevi's. Both employees welcome us by name and remembered our preferences. I am gluten-free and celiac and the restaurant is safe for me to eat in. With some of the best gluten free food I've had. The employees take very good care of me. Special shout out to Dawn L and Sri.

Our experience at the Omni Championsgate was uplifted by the kind and attentive nature of staff we encountered throughout our stay. Leo, Benjamin, and Laney from Croc’s were delightful! We chose to return there day after day! Delicious food, large portions, and attentive staff were highlights at both David’s and Zen. The staff at the adults only pool consistently checked in with a smile despite the Orlando heat. The grounds, amenities, and rooms were definitely on point. The people at Omni Championsgate made our stay top notch as their consistent smiles, pleasant personalities, and attentive tendencies had us feeling as if we were the only ones there. Bravo!

We have stayed at the Omni Orlando Resort at ChampionsGate multiple times, and one of the biggest reasons we continue to return is the exceptional people who make every stay feel special. Laura Roman and Thaddeus Hoffmann, the Loyalty Ambassadors, consistently go above and beyond to make us feel genuinely valued and appreciated. From the moment we arrive until after we’ve returned home, their kindness, professionalism, and attention to detail are second to none. They truly care about their guests and always make our stays memorable. We also want to recognize Diego and Manny at David’s Club. Every time we dine there, they provide outstanding service with warm personalities, genuine hospitality, and attention to every detail. They always go above and beyond to ensure we have an excellent dining experience, and it’s clear they take great pride in what they do. The resort itself is beautiful, but it’s the people who make it exceptional. Laura, Thaddeus, Diego, and Manny are tremendous assets to Omni and are a major reason we remain loyal guests. Thank you all for consistently exceeding our expectations. We can’t wait to return for another wonderful stay!

Omni, ChampionsGate, Orlando. Arielle was absolutely amazing! Great customer service! Very professional. Thanks for all you do!

I would like to thank Diamond, who works at the front desk, for her especially kind, warm, and caring customer service. Diamond was very helpful and sincere with the check in process and in follow-up conversations with her. Please extend a big thank you to Diamond; she is a wonderful reflection of Omni’s brand and service!

We had a great stay! We dined at Trevi’s, where our server Donald was fantastic and the manager Calan checked on our table through out the evening to make sure we had everything we needed. Would come back!

The hotel was beautiful. The amenities on property were great and we enjoyed an amazing dinner at David’s Club. The staff was so kind and welcoming.

Location / pools

No microwave in room No restaurant in the sunset lodging No breakfast available

Quartez is an awesome guy. He provided great information about the hotel and was very pleasant and friendly throughout the experience.

Beautiful hotel and atmosphere. Very fun and family friendly amenities. Trevi’s breakfast Buffett was the highlight for our kiddos! Alex was our waiter each morning and made the experience even more enjoyable. He was kind, attentive and very friendly. Fantastic vacation all around!

We arrived later on a Thursday evening prior to a company party with two kids who were extremely hungry, undecided and picky! We went to Trevi’s shortly before 9pm when they both agreed to pizza and Donald was amazing with making us and our children happy with exactly what we needed! Top tier server and amazing with families and needs!

Ivan was a terrific server. He waited on us with exceptional service. Kind, tentive to our needs but not intrusive.

I only have amazing things to share about this incredible resort. From the moment I first contacted the facility for booking to the very last day of checkout, every single person I experienced was kind, helpful and dedicated to their service. Noemi at the front desk was wonderful. I felt like I made a new friend. She was warm and kind and willing to do whatever she needed to do to make our stay more enjoyable. The grounds were meticulous. Their rooms were clean. The food was delicious. The highlight of this trip had to be the staff! Every single person that you encounter at this resort will bend over backwards to make your stay incredible. Our family had such a wonderful time that we are trying to make this a yearly trip for our family reunions. Do not hesitate to book your stay at this resort.

Stayed at Omni Orlando Resort at ChampionsGate from 7/10/26-7/12/26 while attending the Florida PTA Conference with family and friends. While there we went to David’s Club multiple times to eat and drink and hang out and watch the World Cup matches. The manager Raj, the hostess Grace, and the servers Jay and Manny were all absolutely amazing and fantastic humans, going above and beyond each time we were there to make our experience and interactions with them and the restaurant establishment just phenomenal and made us want to come back and stay longer each time! Many thanks to Raj, Grace, Jay, and Manny!!

Here for the Home Depot SPM meeting. Great location and hotel facilities. Want to give a special shoutout to Alexi Moreno. He was so helpful in getting us set up in Marketplace. So professional and really took care of all our needs. He deserves recognition for going above and beyond!

The Omni Orlando Championsgate never disappoints! I felt appreciated by the loyalty department, specifically Thaddeus and Laura, before I even arrived. They checked on me before, during and after my stay. Monica, the front desk manager, welcomed me warmly. Gabriel, the manager in David's Grill, handled my group event with a smile and remembered every detail. So many employees on site have been there 10, 15, even 20 years - we see the same smiling faces year after year. Sarah in the lobby bar is a great example of this - she remembers our names from prior trips and greets us warmly. Shane in bell services went above and beyond to find me a luggage cart when there were none to be found. Overall, 10/10 and can't wait to go back!

HORRIBLE & MISLEADING SERVICE at this hotel! I booked the Omni Orlando at Championsgate thru Amex, specifically because it advertised a 12pm early check-in for Amex Platinum cardholders. When I booked, I also provided them my estimated time of arrival (which is clearly pointless). I flew into Orlando on a red eye directly from a wedding in another state, just so that I could catch the last day of my family’s reunion in Orlando. Unfortunately this early check-in “benefit” that they advertise isn’t really a benefit at all, but rather a gamble, a bait & switch tactic and a complete waste of time. I had received several emails from this property leading up to my stay and even received a text the morning of my stay, welcoming to the property. After getting off my flight, renting a car and driving almost 1-hour to the resort... I was informed that they did not have any availability for noon and they didn't know when they would have a room available. Okay fine, things happen. Again, their management had just sent me a welcome text that morning (and they had my estimated arrival time on file), so it just would have been nice if they mentioned that they would not have any rooms available for the noon check-in. At any rate, I patiently sat in the lobby waiting for notice. No hospitality suite, no clear indication of when a room would be available... and I even had to ask them for my resort wristband while I was waiting, since "Emma" did not offer one to me when I checked in. After about an hour, I went back to the front desk to make sure things were moving along. After two hours, it was clear that no real intention was being made to honor the early check-in as advertised for Amex cardholders. By the time I was approaching three hours of just sitting & waiting in the lobby, I was livid!!! I finally asked to speak to the manager on-site to either give me an idea of when a room would be available or refund my prepaid money. The manager "Maxwell" advised me that while the early check-in is a benefit that they do advertise to Amex cardholders, it is not guaranteed. Well first of all, don't patronize me! I am well aware that it's not guaranteed, but that does NOT mean the hotel gets to make illusory promises and disregard a guest & their time! This is a heavily advertised benefit they promote through Amex and most hotels have a general idea the night before of what their next day's capacity will be. At the very minimum, Omni Orlando knew the morning of that they would not have rooms available at noon. So why did it take me showing up to find out they had no availability and then having to sit in the lobby for almost THREE HOURS?! Why didn't management go out their way to include that information when they texted me earlier that morning, especially since they had my estimated arrival time on file?! Miraculously however, the minute I started causing a scene and demanded a refund, "Maxwell" was somehow able to find a room for me. I literally missed half my family’s reunion because of this deceptive, poorly managed practice. And by the time I finally made it to my room, I was in tears and disoriented by the whole ordeal. My reservation was completely mismanaged time and the time that I wasted sitting in the lobby of this resort was completely avoidable. Had I known in advance that they wouldn't be able to honor a service that they advertise... I could have avoided the 1-hour drive there, the almost 3-hours I spent waiting in the lobby and simply re-booked at another hotel. I guess it was more important that they keep the money I prepaid, instead of providing me with the courtesy of being able to make other arrangements. My time is very important to me and it should be important to any property that I'm giving my money. And that is why this was my first and last time staying at ANY Omni property! I highly recommend that other Amex cardholders avoid this property as well, as Omni Orlando at Championsgate is not at all concerned about their guests and the stress & inconvenience of this bait & switch tactic is not worth the risk of ruining your travel plans.

I came as a solo on vaction and stayed on the “adults” side of the resort mostly, Yaliana and Benjamin were so accommodating poolside! Best to do it during my stay here!

wonderful stay at Omni, thank you so much. the entire family had a blast. so happy our dance studio chose to have our nationals here.

Henry is wonderful always, he brings the atmosphere to David’s. Un like the other bartenders. He is Humble , attentive. Make wonderful drinks. He is truly a Star of David’s.. The other bartenders make wonderful drinks, but they have no personalities to go with it. I can’t say anything negative. But to be a bartender, you need to have the personality to go with it.

Donald from Trev’s was amazing!

I want to give a special shout-out to Alyssa at the front desk of the Omni Orlando Resort at ChampionsGate. From the moment we checked in, she was knowledgeable, friendly, and genuinely happy to help with everything we needed. She went above and beyond her usual duties to make sure our family had a great stay, answering all our questions and offering thoughtful suggestions that made our trip easier. It's rare to come across someone who so clearly cares about the guest experience. Alyssa is a real asset to this resort, and she already made our vacation better. Thank you, Alyssa!

Gorgeous property! Clean and well maintained.

Last night we had dinner at Trevi and Doryann was our server. She was excellent and took great care of our larger party.

Kirk and Lisa were incredibly attentive, they deserve a raise. The place was so clean and everyone was so friendly. Ten out of ten, would return.

Attend it is part of a conference. Unfortunately the check and desk could not seem to manage the list of attendees under the master account and charged several of us $500 plus erroneously and didn't seem to be concerned, stating "it's just a hold". Also they charged tax on tax exempt items when individual members didn't have the tax exempt. Other than that, service was impeccable as usual. This is my 5th time here.

Prompt and excellent service

Kortez was super helpful and nice at check in. Made things go really smoothly. The room got cleaned every day, we never had to come as for towels. When I accidentally locked my key out of the room everyone was super helpful in getting me q new one extremely fast. We had the best time in the pool as well!

David’s Club in Omni champions gate. Had wonderful filet. Better than the meal was our attentive, pleasant waiter named Manny. He was 5 star on every detail of our dining experience. Manager? Raj was a fabulous host as well.

The Omni is an incredible destination for conferences and vacations, providing lots of amenities with something for everyone. Alyssa was super sweet and helpful at the front desk, taking extra care to ensure our family had a great stay. We loved the lazy river (my personal favorite), wave pool, and hot tub. All of the restaurants had great food and service, with Eagle’s Edge being a highlight. The resort is beautiful and has a luxury feel. I can’t wait to come back!

The event space and the employees were amazing! The rooms were clean and comfortable. The pool area was fantastic. I loved the lazy river!

Dined at Trevi’s at the Omni Tuesday, Juy 7, for our 54th anniversary! Great venue (but have to mention, there was an odd odor in the restaurant which didn’t ruin our evening but needs to be mentioned). Had a totally awesome waiter, Donald. Great personality. Great sense of humor, Very attentive to our needs. Timely serving our delicious dinner. All around great guy and will be requesting him again in August when I stay at the Omni for a Girls Golf Trip. Please let him know how much we enjoyed him that evening! And thank you to Trevi’s for the complimentary bottled water and wine and beer!

Raj and the deli crew were awesome! Took great care of us and gave our 10 year old special attention all throughout our visit. Thank you for making our time here memorable and fun!

beautiful location, family oriented, business oriented , everyone oriented. I was with my company however I was able to bring my family and they were amazed and had a great experience. the staff went above and beyond to get me taken care of when my reservation was lost.

The lazy river! Kids loved it! Also arcade was great and beautiful views

Cheaper breakfast $28 is insane. How do I get my 50% cash back? Still no email on that

We had an amazing experience! Everything exceeded our expectations, and all the requirements were completely met. The service was excellent, and we can't wait to come back. Highly recommended!

Everything was convenient no need to leave the property.

Beautiful and clean.

Awesome time at the pool and wonderful spa. Good food. Helpful with issues and do their best to resolve. The room was nice, although I had to upgrade (paid). Pool was busy and tough to find chairs.

I took my kids on a little staycation over the July 4th holiday weekend. The resort was perfect for families and I think the ideal length of stay is one to two nights if you are just planning to enjoy the resort itself rather than using it as a place to stay while going to other local attractions. The room was really nicely decorated and immaculately clean. With the kids eat free/half off promotion the meals felt like a good deal. The breakfast buffet was delicious, especially the pancakes. The mahi sandwich and one of the salads that had mango and avocado on it were really delicious poolside. The kids’ meals poolside were disappointing. The chicken strips were listed as coconut battered with some sort of unique and they were regular battered with honey mustard. The meatballs were listed as coming with fries, but then we were told fries were not included. The server ended up fixing it, but it seems like there was a miscommunication about that menu item. My daughter did not like the sauce on the meatballs and threw the whole thing away. The servers were all really nice, both at Trevi’s and poolside. In fact, all of the staff were really nice and overly accommodating except for one specific activities worker. Speaking of activities, it seemed like there were plenty of things going on for the holiday weekend that kept the kids busy. Overall, we really enjoyed ourselves and would definitely recommend it to others.

Luckner @trevis my Haitian brother, pure human thanks for those vip omelette, I missed them already

I stayed for a few days at the Omni Orlando Resort for a conference and enjoyed my time there. When I returned home, I realized I left my robe handing on the back of the door in the restroom. My robe has sentimental value to me as it was my mom's, and she is no longer with us. I immediately called and spoke to Terry. He listened, let me know he would check on it and get back to me in 20 minutes. True to his word, he called me back and gave me the good news that he found my robe. He worked with me to get it returned, and I am very happy. Understanding how customer service is important, I wanted to send the review to let his chain of command know how helpful and kind he was. I appreciate it more than you know. Thank you!

HORRIBLE SERVICE & FALSE ADVERTISING! I booked this hotel thru Amex, “specifically” because it advertised a 12pm early check-in for Amex Platinum cardholders. When I booked, I also provided them my time of arrival (which is clearly pointless). I flew into Orlando on a red eye directly from a wedding in another state, so that I could catch the LAST DAY of my family’s reunion in Orlando. Unfortunately this “perk” isn’t a perk at all, but rather a bait & swatch tactic. Missing half of the last day of my family’s reunion because I prepaid for this room and am stuck sitting in the lobby waiting for a room. Again, what’s the point of them asking for our arrival time if they aren’t going to plan around it accordingly?! This resort completely wasted precious time of mine, when I could have made some inquiries thru Amex Concierge and just found another resort with actually availability. I’ve never actually stayed at an Omni property before this, so this will definitely be my FIRST & LAST TIME booking at any of their properties!!! I highly recommend that other Amex cardholders avoid this property as well, as it is a SCAM perk that can potentially ruin your travel plans!!!

Quarter at the front desk was absolutely phenomenal. He was so helpful efficient and accommodating. He definitely made my experience better.

This is my fourth time at Omni ChampionsGate, and it may have been the best time yet. I was there for a conference and the Omni team was extremely organized, the food and beverage were excellent, and the service was outstanding. Check-in was a breeze and my room was quiet and spacious. I would love to return with my family!

I got to experience an amazing server at the wave pool during my visit. His name was Jermaine and he really went out of the way to make sure we had what we needed and we were comfortable, etc. etc. I ordered a drink and didn’t feel like it was made like it should’ve been he took the initiative to make it right going above and beyond to dig me up and peel a coconut himself! That is true service and someone cares about his job and what he does. He really made my vacation with his kind gesture!

Resort was wonderful! Clean Rooms, great location and Great staff. Pool area wonderful and lots of space. Alex from Trevis restaurant took care of us during our stay. Was very attentive and provided excellent service! Good job! Also, Melissa I believe was her name. (Manager/Trevis). We had a Small mishap at the restaurant, but the way she handled it afterwards was what stood out. Thank you for your attentiveness and checking on my family specially my wife… We will definitely be retuning in the near future for more memories. My daughters are ready to go back before the end of their summer break. :)

The location was perfect! Jermaine provided an excellent customer experience. Very polite and accommodating.

The whole experience was wonderful! I had an amazing time and would love to come back!

Don was fabulous. An expert incthe Field.

The rooms are very dated and dark and needs an upgrade for the pricing. The lazy river is nice but could use an upgrade. If here on business in the conference area don't expect to get wifi. There are hardly any plugs on the walls to plug in your laptop. The food in David's is good especially the crabcake appetizer and the glazed carrots. Service at outside dining takes too long and there are several servers out there.

Lisi was AMAZING! She went above and beyond helping us and was literally the only reason I survived this trip. I was booking for 36 people and she helped me every step of the way!

Another fantastic stay at this gem of a property. Fantastic service, great rooms (highly recommend the villas) and the best pool experience in Orlando. Breakfast is the best start of the day and Zen Sushi is the perfect dinner spot.

We stayed at the Omni champions gate for a Father’s Day staycation last weekend. From start to finish we had such a wonderful time. The property is beautiful and the staff very friendly and helpful. Zachary suggested so many great activities helped us book and set them up, the spa, the neat golf driving range experience, dinner reservations. All fantastic. and he checked back in during our stay and made sure we were having a good time, so appreciated. The bellman Shane was so kind and helpful on arrival. Our stay was sprinkled with check ins and little surprises from the concierge, Thaddeus. Very kind and personable, we felt we could reach out at any time with questions and that our stay was being curated specifically for us. The attendant at the pool on Sunday, Lizeth, was amazing and made sure we were well fed and suggested great drink options. The pool was spacious and well designed, we enjoyed the wave pool and lazy river the most. Dinner on Sunday was awesome, we went to David’s, the food was amazing, I appreciated the gluten free options for me. and Manny made the experience even better with the fantastic drink suggestions and thorough and friendly service. He was funny and really enhanced the Father’s Day dinner experience for us and the kids. We utilized the larger main gym during our stay, and found it was incredibly well equipped for a hotel gym, well stocked and clean. Both of our breakfast experiences at Trevi’s were lovely, I wish I remembered the name of our waitress Sunday because she as so sweet and helpful, it was so nice we went back Monday for the beautiful buffet and Donald did an equally great job providing a friendly start to our day. We stayed as long as we could Monday and enjoyed the lazy river, and coffee from the cafe on our way out. We can’t wait to come back, thanks everyone at Omni for a beautiful, fun, relaxing weekend.

Good service thank you Donald at Trevi’s!

Omni is fantastic. They help host awesome lacrosse events. Outside pool area is so much fun. Fields are prestige. Food is delicious. Staff are so kind and helpful! We love staying here!

We recently stayed at the Omni Championsgate to celebrate my birthday with my family, and it was truly the perfect getaway! Having worked in the hospitality industry for 20 years, I especially appreciated the level of care, professionalism, and genuine warmth shown by the entire team throughout our stay. It was clear that everyone at the property was committed to creating a memorable experience, and they absolutely succeeded. From the moment we arrived, Thaddeus went above and beyond to make me feel welcomed, valued, and appreciated during our entire visit. His kindness and attention to detail made a lasting impression. We also had a wonderful experience at Eagles Edge, where Jesus was incredibly friendly and hospitable. We enjoyed relaxing as a family while floating down the lazy river, and Croc’s was another highlight — especially with our favorite bartender, Ruben, who made the experience even more memorable with his great service and friendly personality. Our stay was truly wonderful, and we are so grateful for the hospitality we received. Thank you to the entire team for making my birthday celebration so special. We cannot wait to return!

I recently stayed at this hotel and had a mixed but overall positive experience. The highlights of the stay were definitely the staff and amenities. The front desk team was phenomenal—friendly, professional, and very accommodating throughout my visit. The view from my room was amazing, and I was impressed with the room’s size and overall layout. The amenities were top-notch, and I thoroughly enjoyed both the restaurant and bar at Eagles Edge. The food, drinks, and atmosphere were excellent. That said, there were a few areas that need improvement. The hotel is beginning to show its age and could benefit from some renovations. The bed was squeaky and not particularly comfortable. Room cleanliness was also an issue, as there was a noticeable amount of dust on several surfaces, especially the tables and phone. Although I had not opted out of housekeeping, I still had to request that the room be cleaned. The bathroom also had some maintenance concerns. The shower had a small lip that failed to contain the water, causing significant leakage onto the bathroom floor. A simple bead of caulk and a longer shower curtain would likely solve the problem. Additionally, the shower’s water pressure was disappointing. Despite these issues, I enjoyed many aspects of my stay and would be willing to give this hotel another try in the future.

Excellent people, Excellent location. By far one of the best experiences traveling ever. Fresh meals, friendly staff, and excellent pools.

We had a wonderful Father’s Day and birthday celebration. Upon check in, we were upgraded due to my son‘s birthday, which was very nice. My family enjoyed a wonderful day at the wave pool, lazy river, waterslide and hot tub. When we went upstairs to get ready for dinner, there was a knock at the door and a staff member had a wonderful chocolate platter full of delicacies for my son’s birthday. We also enjoyed our smores kits at the fire pit! We went to dinner at David’s late night and the food was excellent. We didn’t have a long time to stay here, but when we checked out in the morning, Diamond gave two bags full of goodies for my son and I. She was so nice and offered us coffee, tea or a drink, and we felt really important. I only wish we could’ve stayed one more day to enjoy the resort in full. Next time!

The Omni was perfect for our quick girls trip and staycation. We throughly enjoyed all the pools and relaxing atmosphere each area provided. The Zen restaurant was the perfect way end the day. The meal was excellent, atmosphere perfect and there was a slight hiccup with my original cocktail but it was quickly remedied. We are already making plans to return for another staycation!

We spent Father's Day weekend with our two toddlers. The stay, the amenities, and the service, were all excellent. Especially the brunch at Trevi's. Our server, Alex Hrevis, was great. He made us feel welcome and was very attentive.

Excellent breakfast experiences at Trevi’s with Alex. He addressed us by name and then remembered us all three days by name. He remembered our orders. He was a very attentive, very personable, but also professional server.

Jay was so responsive and personable. He really was helpful in menu selections as well as TV banter, LOL. He was with us for so long even when colleagues showed up and requiring service and never showed distress. Thank you Jay

Quartez checked me in. Even though I was checking in at 1:30 in the morning he was friendly and informative.

My family just checked out from the Omni Orlando Championsgate after a two night stay. I could have rated some aspects of our stay 1 or 2 stars and others 4 to 5 stars depending on what we're talking about. 3 is where I landed overall and in some respects I feel I may have been too generous. I originally booked two separate rooms, one for my two young daughters, wife and I and another for my parents. I called asking to purchase an upgrade to a larger room for us to be a little more comfortable and eventually the representative offered for us to purchase an upgrade for one of our rooms to a "two bedroom villa" for $300/night on top of our existing room rate. As this room would be 1500+ sq ft and have enough beds for my entire family (parents included) I cancelled my second room reservation. When we arrived at the hotel, we checked in at the main reception in the main hotel building. The representative was very friendly and took the time to walk me through the layout of the hotel. She provided me with the most efficient way to get to the building our 'villa' room was in, which I knew was different from the main building based on previous discussions with the representative I spoke to on the phone. This is where things took a turn for us. When we arrived at the separate 'villa' building, which I must admit was a reasonable walking distance from the main building, we noticed the hallways had a musty or smokey odor (luckily this wasn't present in our room). When we arrived at our villa's door, we thought our key cards didn't work, but it was just that you had to use some force to open the door. Once inside the room, it had everything the representative described (one king bedroom, one two-bed bedroom, a separate living/dining/kitchen room and another separate den-like room), but the furniture was extremely outdated. To put this in context, my dad who is comfortable just about anywhere, has just turned 72 and has stayed in the hotel before, thought the furniture was severely outdated and the room desperately needed a renovation. Nonetheless, the room appeared clean, so we decided to take a trip to the pool with the kids because we saw online there was a lazy river, wave pool and water slides for kids. This is where we almost decided to check out. We walked to the pool and before we even got there we heard a lot of activity and music. When we got to the pool we noticed it was extremely busy with nearly all of the pool chairs occupied. We got towels from the towel hut and the staff seemed generally irritated. We went looking for somewhere to settle in and were unsuccessful. I can't quite describe in words the environment but I can say that this was not the serene atmosphere that appears on the Omni's advertising and certainly didn't match any 4+ star hotel I have ever stayed at. As we were looking, there was a collapsible table set up serving snow cones and I asked if there was anywhere we could grab something to eat while we were at the pool. The staff indicated the pool restaurant was closed for renovations, but we could go back inside the main hotel building and go to their 'Deli' for food. We eventually found some seemingly vacant pool chairs (there were still towels strewn about) and sat down while my daughters went in the pool. I noticed near where we were seated that there were more collapsible tables and canopies set up that seemed to have some food for sale (which the snow cone staff we just talked to must not been aware of). The staff appeared generally unwelcoming and I asked if the menu posted out front was, in fact, available, to which they said 'yes'. I ordered some burgers and chicken fingers for us and, while waiting, noticed that the lazy river was nearby so I asked where you could get the inflatable donuts/inner tubes to use the river. They, again seemingly irritated, told me that usually there would be tubes available next to the river but they were all taken and must be in the river somewhere. I have never felt such a 'fend for yourself' attitude from so many staff members of a hotel and there was no one even pretending to try to provide hotel-like service. This felt like I was at a low budget company barbeque and too many people came. I was so embarrassed I had made these arrangements for my family and we had contemplated leaving the property. It didn't take long for us to decide that returning to our already disappointing room was the better option for the evening. We went outside the hotel and brought food back for fear or what room service might look like. Up until this point, I would have easily rated this hotel 1-2 stars, but things were dramatically different the next day. We were going to Disney the next day, so I had prearranged a 9am departure using the hotel's shuttle. We decided to go to the breakfast buffet beforehand. Shockingly, everything was great. The restaurant looked nice, wasn't crowded at all and was relatively quiet, we were seated quickly, service was friendly, attentive and swift and the food was enjoyed by my whole family. While at breakfast, I was texted by the shuttle driver personally to remind me of my upcoming trip and confirm timing. This felt like a different hotel altogether. The shuttle drivers were the absolute standout. The buses themselves were relatively small which was nice and the drivers could not have been more professional, greeting all parties by name and confirming destination and drop-off order. We had also been told in advance that despite going to EPCOT we would be dropped off at Magic Kingdom, but because no other parties were going to Magic Kingdom, the drivers happily dropped us off directly at EPCOT and told us our pick up could be at EPCOT too. Even more pleasantly, the pick up driver at the end of the day texted me in advance not only to confirm the pick up but also told me not to rush because there were no other parties being picked up at that time and we could spend a little extra time in the park if we desired. Then when we got back to the hotel she offered to drive us directly to the villa building instead of the main hotel building. I can't emphasize enough how professional these two drivers were and how different our experience was with them compared to the day prior. Luckily the positive experience continued through to our last day. We had a similarly great experience at breakfast as the day prior. We also tried the pools again and it was the total opposite of the one we had just two days prior. Staff greeted us on arrival and offered to generally assist with whatever we needed. None of the facilities were overcrowded, we easily found seating and had access to all the attractions (kids slides, wave pool, lazy river, etc.). Floatation devices and inflatable donuts were plentiful and available in multiple locations. Even the restaurant that was under renovation had reopened (although we did not have time to try it), menus were distributed throughout and there were no collapsible tables or canopies to be found. My two daughters had an absolutely amazing time enjoying all the pools had to offer and it seemed like many of the other guests were just small families enjoying the facilities as well. Given the stark contrast between our two experiences (make no mistake, our room didn't renovate itself overnight, but the service was very different), I had to ask the staff members what had been going on when we checked in that might have created such an unpleasant experience. Two staff members at different times mentioned to me that generally weekends in the summer are very busy because they have events and sometimes have 'day pass' customers (which I didn't realize was possible considering all the signs that suggest the pool is for hotel guests only). I also heard from both staff members that they had heard it was an especially busy weekend, so it remains a bit of a mystery what led to such an unpleasant arrival for us. Overall, I have to be honest and say I would be very reluctant to return to the Omni Orlando Championsgate given how inconsistent our experience was. They had some truly exceptional staff members, but the facilities felt incredibly outdated and I just never want to run the risk of being in an environment like we experienced at the pool while we're trying to enjoy our vacation. I also feel like we were severely overcharged for our 'upgrade' to villa that seemed like it hadn't been updated in decades. I get the feeling there is a 4+ star experience for some people at the Omni Orlando, I just don't know what you would have to do to guarantee it.

When we come to install marketing activations all across the country for Omni Hotels & Resorts we are on a focused mission with little to no time to spare before needing to race off to the next location. This pace continued for over 120 days non-stop. Because of this pace and zero room for unexpected delays, it is imperative that we work well with Omni staff in numerous departments such as servers, bartenders, custodial, engineering, pool staff, front desk, dining, sales. Without these staff members leaning in hard with us to make the needed adjustments in service without skipping a beat, we would never be able to finish on-time, much less days early. The following staffers made a real and noticeable impact on our ability to work Amd our ability to relax and restore ourselves at the end of each day: Bar Staff: Diego, Laney Servers: Yasin, Keenan Mgr: Grace, the Mgr on Duty @David's Saturday & Sunday evening during World Cup (spacing on name but he was exceptionally on top of everyone and everything, consistently Engineering: Daniel and the Engineer who graciously but cautiously lent me his drill and drill/bit indexes to finish installing the 3ft Tiki God masks hours b4 we left. F&B: Ted Z and Nabil - we blow these repeatedly throughout the day, every day we are on-site to troubleshoot, find missing stored elements, deliveries, updates, questions and they never tire or complain, they just help us get it done. All clients are Not created equal, and these Omni staff are just the top of a very long list of staff that make every project at Omni successful for our mission and an absolute pleasure during our stay. ThinkBrothers thanks each and every one of you! David DeSanto Co-Founder, Executive Producer Chris Fischer Co-Founder, Creative Director

All the staffs are very friendly and helpful. Thankful for Front Desk staff Quartez who was so genuine in welcoming us and Jonathan the shuttle driver. The atmosphere is great and the rooms are so nice. We came to enjoy the Disney resort but cut the park time shorter to enjoy Omni Resort

We really enjoyed the Yellow Ribbon Event hosted by the 81st Readiness Division. The Omni at Championsgate was the perfect place for the service members and their families to connect, recharge, and learn! Special shout out to Kate & Noemi who helped make us feel welcomed. The rooms were beautiful, and we loved the lazy river!