Holiday Inn Express Frankfurt Messe by IHG vs Similar Hotels

Rooms are comfortable, but some are very small.

Comments indicate some rooms are small with uncomfortable sofa beds and lack of modern amenities.

Mixed to negative signals: comfortable beds cited but multiple issues reported — very small/compact rooms, noisy (S‑Bahn/road), AC not working or insufficient (rooms too warm), broken bathroom door, too-soft mattress, and curtains/windows problems.

Negative reviews about aging rooms and uncomfortable bedding affected this rating.

Rooms were clean and well maintained.

Multiple mentions of cleanliness being satisfactory, but some concerns about hair in the bathroom.

Many guests explicitly praise cleanliness ("clean", "sauber", "propre", "номери чисті"). A few mentions of minor issues (slightly dirty floor, bathroom could use update) but overall very positive.

Several reviews mention uncleanliness and unpleasant odors, indicating below-average cleanliness.

Location is not ideal for tourists, situated in a logistics area.

The hotel is cited for its excellent central location, particularly for event attendees.

Consistently highlighted as a major strength: close to Messe, S‑Bahn, shopping centre and transport links (HB ~10 min). Guests frequently cite excellent location for fairs and travel.

Central location received positive mentions, despite some noise issues.

Staff was friendly, helpful, and always willing to assist.

Reviews highlight very nice and helpful staff, contributing positively to the overall experience.

Staff repeatedly described as friendly and responsive ("nettes Personal", "отзывчивый персонал", "nice staff"). Standard good service overall, with occasional notes about luggage storage being chargeable.

Many guests praised the friendly and helpful staff.

Breakfast was excellent with a great variety.

Breakfast options were reported as basic and in some cases, not matching expectations.

Breakfast is often described positively (good/excellent, varied and uncomplicated). A number of guests did not use it, but overall sentiment for F&B is favorable.

Breakfast was described as subpar, contributing to a lower score.

Standard quality for this hotel tier.

Basic amenities mentioned, but some guests wish for more features like a fridge and parking information.

Amenities are basic and somewhat inconsistent: safe and e-bike rental available but limited (few bikes, partially charged), missing mini‑fridge in some rooms, intermittent ventilation/entrance lighting and lobby renovations. Functional but patchy.

Mention of basic amenities but also some dissatisfaction with the breakfast options.

Good value for the price offered.

Generally seen as acceptable for the services provided, but breakfast quality received criticism.

Multiple comments note very good price-performance and suitable/very suitable prices. Guests perceive strong value for the cost.

Some reviews indicated mixed feelings about the value received compared to the overall quality.