Hyatt Ziva Los Cabos- All Inclusive

Excellent resort for vacation! Customer service is outstanding, resort is clean, beautiful, good food and plenty of options, and great security!

great resort with beautiful views of sea of Cortez plus sandy beach and mountains so pretty. staff always friendly and attentive with great service. Two swim up bars. lots of pools including one with lots of shade. great food options. ask for Jorge Rivero at the pool ...he runs circles to meet the needs of guests!!!!

This is our 2nd time at Hyatt Ziva and it did not disappoint. We had a great time. The atmosphere was fun and relaxing. From our Butler Adrian who went above and beyond our entire trip to seeing Manny (now a server at El Molino), it felt like visiting friends. Christopher Luna was the manager on duty at the pool this round and he did a great job of managing all of the different behaviors of folks who want to own the pool by putting down towels early to taking the time to make sure every guest had a great time. We did a master suite with ocean view which was in building three - great view of the ocean and the adult pool. This room is perfect as our kids slept on the pull out in the living room and we still had tons of space for us to lounge when in the room. The room was clean and each day they came in to ensure that it was top notch. The food was amazing and our favorite restaurant, DOZO, continues to impress the kids with the amazing hibachi - request Roman as he was tons of fun! If you decide to only get sushi, make sure to ask for Luis who was a great waiter! As soon as we got in our car to go home, the kids asked when we get to come back! Hyatt Ziva is the best! Great location - less than 20 minute drive from the airport. See you again soon.

So disappointed to see that the quality of the hotel has gone downhill. We have been here 9 times and even had my daughter's wedding here. It was apparent they have staffing issues at the restaurants which makes not only the service poor but the quality of the food was poor in some of the restaurants. We here with my family and grandchildren (ages 5 and 11 months) with an upgraded room so they could get the extra help of services and a butler which was sporadic at best. Room service and housekeeping came before they were asked and woke up the sleeping baby several times. Pool food was dry (avoid the tacos) and the pool was not very clean. Talked with management several times to share our disappointment.

Really enjoyed our time at the Hyatt Ziva. Great location, wonderful service, lots to do, and many dining options, and a beautiful pool space. I did find there to be a lot of noise at the property - constant music playing, it would be nice to hear the sound of the ocean. It was also a struggle to find pool chair most days and the chair policy was inconsistently followed by staff. Could use more spaces for enjoying the pool. All in all would go back and was a great place for families.

Alfredo was an amazing bartender at the lobby bar!!!! Same with all of the pool bar staff. As well as the servers and cleaners. Clean everywhere Very impressed. 10/10!!! Would so comeback!

Our stay at Hyatt Ziva was excellent. The restaurants were top notch. The service was great. We took four kids as a family and there was plenty for them to do on the trip. We did not use the kids club because our children are older, but the shows were very engaging. Above all, the staff was so attentive to our needs and freindly.

Nice, pleasant. Had a good time with family. Everyone was very kind.

For the price, there are several other resorts. We have been to Cabo 10+ times, and we go 3x a year. We have tried Le Blanc 4x, and Garza Blanca, Paradissus, Hard Rock just to name a few. Our Room - I had two rooms, one for our adult child and son, and the other for my husband and I (swim-up room). The hotel room was in such poor shape, that I am embarrassed that I had another family come along with us because it is a reflection upon me. The terra-cotta flooring, couch, bathroom in our room was in a severely dilapidated state. I understand that some of the rooms are updated, but I think these are "club rooms". The hotel prides itself on being "luxury", however, there was nothing here that I found to be even remotely luxurious. We paid nearly $800/night for what at most should be a $400/night room. Pool - Get a cabana scheduled for the duration of your stay. On our first full day, we made the mistake of going down at 7am and stayed down there until 10am because had we not, there would be literally no where to sit. People are fighting over chairs, the staff will come and pick up items that are left behind on chairs even if you walk away to use the bathroom for a few minutes. It's absolutely insane. Restaurants - The Coastal restaurant and Italian restaurants are the best ones. The steakhouse is old and stale, and the menu is boring. The Japanese restaurant was updated, but it's almost impossible to get a reservation at the teppanyaki unless you want to eat at 9pm. Staff - The staff are mostly great. Ayssa, our Mayordoma, was fantastic. She was always eager to help. The pool staff, when heavily tipped, are also great at ensuring you have what you need. Some of the restaurant staff are cranky, but I think it's because a lot of patrons don't tip. Overall: Please look around. There is no reason that Hyatt Ziva should be on anyone's top 3 or 5 list.

They gave us 10/10 experience at the bar. Great service kind faces! Drinks were fantastic. Loved it highly recommend!

I am rating the Hyatt Ziva Los Cabos based on its 5 star resort rating it's given itself. Positives: - Food was amazing, best buffet I've had at an all inclusive before, food at the specialty restaurant was all top notch. - Housekeeping kept the room very clean - Everyone we interacted with (except butler and club level checkin) were extremely friendly and helpful. Negatives: - Resort is showing it's age, seeing that they are upgrading some areas but this experience was not reflected in our stay - There was not enough staff around, felt very hard to get help. We didn't get a tour of the resort when we arrived and checkin was confusing. - The butler service was completely useless, the only "benefit" was them helping with hibachi reservation. I never even met by butler in person. - Reserving of pool chairs was an early morning scramble everyday, this is what happens at 3 star resorts not 5 star. Neutral: - No ability to reserve specialty restaurant (outside hibachi). Creates confusion and unnecessary waiting when restaurants get busy

Great experience overall. Food was good and the pools and spa were fantastic. Would recommend for an all inclusive resort.

From start to finish, this was the perfect vacation! Very family friendly and safe for kids. We felt comfortable giving our kids some freedom to get their own food and travel between pools. Tip: bring your own floaties and bring your own reusable cups to keep your drinks cold.

Nice resort with friendly staff , we stayed in building 2 which was renovated and room was good, you can't swim in beach but pools are great; buffet and Italian restaurant were good,

This is by far the best all-inclusive we have ever stayed at. The entire staff is incredibly kind, making us feel like royalty throughout our entire stay. The culinary offerings are top-tier; you can find high-end cuisine with premium ingredients and expert preparation at no additional cost. A special mention goes to the gym, which easily rivals major fitness chains. It is fully equipped with everything you could need—modern machines, dumbbells, benches, and cardio equipment—plus excellent guided classes and support from the coaches. Our stay was made even more memorable thanks to the exceptional service from our butlers, Edgar and Trinidad, as well as Ernesto the sommelier. We also want to recognize Roberto and Juliet at the French restaurant, and the wonderful teams at the Indian (Hindu), CasaCortez, and Italian restaurants. To everyone we encountered: thank you for always having a smile and being so willing to make our stay pleasant and easy. We will definitely be back soon!

Top notch place! The whales were down right a dream come true! We saw them from the beach! So much to do at the resort as far as restaurants and bars! The sports bar was super fun with its karaoke nights! The staff was great and Rick our butler was helpful! The club lounge was spectacular with its amazing views and food just for members! The massages were great too! We did a boat day with Amstar which was amazing! We can’t wait to come back!

We had an incredible experience at Grand Hyatt Ziva Los Cabos, and a huge part of that was thanks to the amazing bartenders—Ramon, Karina, and Jollete! They truly went above and beyond to make our stay special. Not only were their drinks consistently perfect, but their energy, friendliness, and attention to detail made every visit to the bar something to look forward to. They remembered our preferences, made great recommendations, and always served with a smile. It’s people like them who turn a great resort into an unforgettable one. If you’re visiting, make sure to stop by and say hi—you won’t be disappointed! Highly recommend 👏🍹

have a great time at this resort , the kids were always entertained , the food was plentiful and mostly great. the room and pools were clean. There is an old building and the rest are new/refurbished. The staff were mostly great. Will definitely recommend.

Had absolutely fantastic service at El Mirador martini bar. Alfredo and Luna gave us fantastic service and wonderful specialty cocktails! You can tell they take pride in what they do!!

Alfredo and Karina were the best bartenders on the main floor. Hands-down customer service like no other. Highly recommend you come visit them in the lobby.

Karina and Alfredo were amazing! 11/10

I booked this room almost 6 months ago the day before my trip on Feb 12 I got a call from my travel agent that my room had been cancelled the hotel didn’t have availability on one of the days during my stay I wasn’t informed of that but I tried to rebook the room and saw that it wasn’t available I was furious I had planned an paid for this trip months in advance just for my room to be canceled and not informed what was going on I booked to celebrate my girlfriends 40th birthday. No one form the hotel reached out to me at all just canceled my reservation and force me to have to book another hotel last minute something I didn’t want to do such a inconvenience and I still haven’t received my money back yet form my planner. I do not recommend this property to anyone

Alfredo and Olga were phenomenal at the lobby bar.

Alfredo and Olga are the goats

Alfredo and Olga were amazing at the bar. Excellent bartenders

We went to Cabo for our Anniversary. The Hyatt Ziva was honestly the best experience. I think the staff is so kind and genuine and happy. We stayed in one of the remodeled rooms, which was amazing. Our room was super clean. Maybe the air conditioner was a little loud but other than that, it was great. We ate omelets at the breakfast buffet everyday and went to the taco stands around the pools for lunch. And then went to specialty restaurants at night. We loved the French and the Italian restaurants the best. For an all- inclusive the food was actually delicious. We loved the gym facilities. We played pickleball and beach volleyball with other guests which was fun. They have tons of chairs on the beach, but the pool chairs do fill up fast. If you can rent the cabanas I would probably go that route. We will definitely go back.

We were here on a bachelorette trip and Juan and Jorge continually provided us with great service at the pool. They are great and we highly recommend this resort!

We have stayed at Zilara and Secrets in Punta Cana and had a wonderful time but Ziva Los Cabos was not nearly as good. The staff at the bars and restaurants were wonderful but the front desk staff were not at all oriented to customer service needs and refused to help With reasonable requests. The entertainment was way below the caliber in Puna Cana and the food was ok not great. You can’t get a seat by the pool or beach because people set their towels out in the morning and then leave. You can’t swim in the ocean because the surf is too rough. Gym was excellent though.

Excellent resort! Entertainment and service are top notch! Our poolside service from Jorge Rivera has spoiled me!

We just got back from a couples trip to the Hyatt Ziva. We were there Thursday to Monday, and by the end we were SO sick of the food and trying to find somewhere to eat and waiting in lines to eat. Each night the wait at the restaurant gets long, and Sunday after waiting at the Japanese restaurant for 1 1/2 hours for our food, we walked out and tried to find somewhere else to eat (besides the yucky buffet and meat they had sitting out in open air for HOURS). The wait at the Grill (the only good restaurant at night) was 1 hour for a table of 2....that's crazy when there is no where else to eat. We were starving. Every restaurant takes so long to seat you, then order, then they bring everything out slowly and it takes 2 hours just to eat. Each day the pool and beach chairs, especially anything with shade....are all reserved by 9 am despite it clearly saying you can't "reserve chairs". There should be workers removing people's old towels from chairs so some spots open up throughout the day. Our favorite part was the fitness center and visiting downtown San Jose del Cabo by uber.....besides that we probably won't ever go back.

Ice machines were down more than they were up. The best restaurants always had a 40 min wait because of the families with kids were very slow leaving the tables. More activities needed in the adult area.

We chose the hotel for the food and a nice ocean view room. We were not disappointed at all. Our room overlooked the main pool and the ocean. The beds were super comfortable. The food was the best we have eaten at for any all inclusive. The Indian restaurant was so cute with their decorations and animal figures. The food was not only delicious but also fun. The waiter was supper attentive. My wife and I walked downtown and it was about a 20 minute walk to the center of town were we visited a 300+ year old Catholic Church and found so many pretty places to take pictures. We also purchased an ice cream at Dairy Queen. Walking to the city center is safe and fun. If you want a massage there are plenty of $40 message places and shops along the walk. You reach the center when you see the church.

If you are a muslim traveler, there are halal options but these are expensive. Email to sjdif-guest.service@hyatt.com to confirm and ask to be put in touch with David, the manager, who may be able to give you a deal and something mor reasonable. The nominal price they charge for halal is $70 USD for beef and $50 for chicken, PER DISH, which is outrageous. I think $25-$35 per PERSON per meal is more reasonable but only teh manager can authorize this. Of course this only applies to dinner at the sit down restaurants.

Beautiful hotel with great food and amazing staff. The variety is exceptional. The staff is what sets it apart. Really attentive

Our check-in experience with World of Hyatt was excellent. The staff was welcoming and efficient, making the arrival process smooth and pleasant. The food offerings were also very good, with a wide variety of selections that catered to different tastes. Additionally, the location was extremely convenient, with a supermarket located directly across the street, which made it easy to pick up essentials during our stay. However, one incident significantly impacted our overall experience. One evening, while walking back to our room, we encountered a large cockroach outside Room 2312. This was quite disturbing and made us feel uncomfortable. We immediately informed the Front Desk so they could address the issue. Overall, while there were many positive aspects to our stay, this incident unfortunately affected our comfort and impression of the hotel.

We have been coming to the Ziva for the past five years. While we’ve had a butler for the last two years, this was the first time we truly felt how valuable that service can be. Eduardo was absolutely outstanding—attentive, thoughtful, and incredibly helpful. Our room had a few small issues, and because we chose not to have daily cleaning service, maintenance and the drink cart could not enter without coordination. Eduardo handled everything seamlessly. He ensured maintenance could access the room, the refrigerator was restocked, and we never had to wait around. He also took care of all of our reservations effortlessly. Simply put, having Eduardo take care of us made a huge difference. I also want to give special recognition to Greece at the Indian restaurant. She went above and beyond to make sure we had chocolate ice cream with our dinner—and even coordinated with the French restaurant so we could enjoy chocolate ice cream there as well. That level of care did not go unnoticed. Lastly, Raul made AquaCycle so much fun, and Angel and Luis brought great energy to the noon water aerobics in the main pool. This trip truly stood out thanks to the incredible staff who made us feel genuinely cared for. We look forward to returning.

We stayed at the Hyatt Ziva Los Cabos, which is a bit closer to the airport than many Cabo resorts, but then further from most of the main tourism area. We were greeted with margaritas on arrival, and as we were with a group, check in was pretty quick and easy. Our room keys were tied-on bracelets, which we’d had at our resort in St. Maarten as well, and I do have to say that I don’t think they’re my favorite setup. I’m also not entirely sure if that’s the norm here at the Hyatt Ziva, as I didn’t notice them on other guests around the resort, and our bracelets were marked with the our group’s logo. On that note, the resort definitely gets a shout out for doing an amazing job with the details for our group. There were about 700 of us here through the group, and the Hyatt Ziva incorporated our trip logo around the resort. There were our room bracelets, but they also had our trip logo on some of the water feature decor around the resort, set up a little photo booth area with the group logo, and had the group logo projected onto the buildings at night. They were really nice, little touches that made the trip feel special. We had an Ocean View Master View King that looked over the adult pool, and then out at the ocean. The room had a large bathroom with a walk-in shower and a jacuzzi tub, and the bedroom area was quite spacious as well, with the bed, a couch, and a table and chairs. Our balcony also had a little table and chairs as well. Our bed and pillows were comfortable, and I would say the mattress was one of the firmer ones we’ve had at a hotel - a definite plus for my husband. The hotel has three buildings, but only one of the buildings offers swim-up rooms. Since our room was in that building, we spent quite a bit of time walking by them, and I would definitely consider upgrading to one in the future! Overall the room was great, and the resort was really nice. It’s very clean and smells lovely, and there are tons of seating and gathering spaces. The only “complaint” I can come up with is that some of the elevators are in the midst of remodel or repair. We typically take the stairs on vacation, and our room was on floor 5. So we got our steps in, but when it was time to check out, my husband didn’t really want to carry the suitcase down five flights. However, only one elevator was in operation, and they’re pretty small. We tried twice, but both times it was filled with families with strollers, so he ended up just carrying the suitcase.

Our family of four (2 kids aged 8 and 6) enjoyed 6 nights here in Feb. The hotel was very family friendly, dining experiences did not dissappoint, and the daily and evening activities were a great way to fill the time (when not sitting around the infinity pool). Also the gym was great too!

Beautiful location within walking distance of downtown San Jose. Private and full of FRIENDLY and HELPFUL staff. The food exceeded expectations of an all inclusive. Drinks were plentiful, but also wasnt a bunch of out of control drunks. Special events were really cool, enjoyed a super bowl party, amazing drone show, mariachi bands, bull riding, local vendors with unique crafts, plenty of whale watching from the beach,/pool and more. Plenty of umbrellas, which i enjoyed as i burn easily but want to be outdoors. Wish we could have stayed longer. The Zen Spa was also top notch, our massages were awesome and theres a whole spa experience included. The GYM is amazing, full of tons of equipment, several classes, rooftop tennis and basketball. Didn't travel with kids, but plenty of kids activities and they also werent running around unattended..

This was our first stay at an all inclusive and the Hyatt Ziva exceeded our expectations. Staff were friendly and ready to assist with any of our requests during our week long stay. The rooms were large and airy and the air conditioning was great. The bathrooms were spacious and towels always fresh and in abundance. The snacks and drinks in room were an excellent feature. The front entrance was amazing and immediately immersed the guests in the beautiful setting and experiences to come. The availability to two beautiful restaurants on the beach, especially the Casa Cortez restaurants made our mornings extraordinary. Bryant, our server at the Cortez restaurant, made our mornings such a great experience! Friendly, authentically engaged with his guests, and paying special attention to our older guests had us coming back evey morning! Buffets at the Cortex were amazing too. The Dozo and Baja Grills were also exceptional and made our dinners so fun! Montse, our concierge, did a great job of management by walking around the resort to check in and assisted us with any requests. A more senior staff, Greecia, at the Baja grill, along with Manny at the pools always showed professionalism and patience in dealing with difficult situations. and we were impressed. Hot tubs facing the ocean, and the drink bars were awesome!

Absolute horrific experience. Stayed there two nights with my family. Both nights, incredibly loud music played well into the night - close to midnight one night, and well past midnight the next. I’m talking music so loud that even after you close all the windows and turn on a white noise machine in the room, it sounds like you’re at a club. Calls to the front desk were met with promises to check out the issue, to no avail. The overnight manager even promised a personal follow-up the next day, which of course didn’t happen. At the end of the day - it doesn’t matter how good the food or the service is. If a hotel cannot offer you a quiet place to sleep at the end of an active day, what’s the point? If you have young children - STAY AWAY!

Great experience for families with kids. We were a group of 10. Rooms and Suites are lovely and well maintained and the staff is responsive and considerate. Pools and beach are beautiful.

One of the highlights of our trip were the water biking and aqua aerobics, which my wife thoroughly enjoyed. Angel, Raul, Armando, and John provided exceptional service and made our visit much more engaging. Between the fabulous culinary variety and the festive atmosphere of the nightly outdoor parties, this was truly a memorable experience!

We traveled to Hyatt Ziva Los Cabos as a family of four with two older children during Christmas week. We had looked forward to this trip and really wanted to like this place. And there are some positives. But overall, this is a midrange 3.5 to 4 star resort masquerading as a “luxury” resort. It is a far cry from a true 5 star luxury resort such as Grand Velas or even a 4.5 star property such as Grand Solmar, both of which we’ve stayed at in the past. Adjust your expectations accordingly. POSITIVES - Above average to good service levels, especially among restaurant staff which somewhat offset the mediocre food quality (more on that below) - Multiple restaurants and casual dining options (unlimited with no need to make reservations except for teppanyaki at Dozo) - Friendly and efficient check-in process - No wristbands needed for activities, dining or anything else - No sales pitch for timeshares or “extras” - Beautiful and convenient beachfront location - Large but compact resort that is easy to navigate - Multiple large pools - Nice large gym with two outdoor pickleball courts and a basketball hoop - Reasonably comfortable and quiet rooms with decent sleep experience NEGATIVES - Loud music with heavy bass thumping from the head of the pool throughout the day and into the evening (from about 11am to 10pm) that disrupts any sense of tranquility - Highly trafficked property with visible signs of wear and tear and stains, especially in non-renovated rooms and around the pool area (bathrooms, casual snack areas etc); surprisingly, even the newly renovated lobby looked worse for wear with stained upholstery throughout - Some of the bartenders and waitstaff in the pool area appeared exasperated and overworked and were not as friendly or as pleasant as restaurant staff - Lots of small children (could be a positive if vacationing with small children) - Lacks an overall sense of luxury and doesn’t feel “special” - Property grounds and landscaping are “just okay” (feels staid and ho hum) - Inconsistent food quality ranging from below average to slightly above average (more below) DINING Overall, it’s meh, just okay, a B-. It’s barely good enough not to ruin the experience entirely. Bon Vivant (French) and Mahika (Indian) were generally above average with good service. All others were below to very average. Avoid the Station, Plaza buffet, Coffee House, and Healthy Bar. Fresh fruit and juice options are very limited (almost non-existent) at this resort and drink quality is mediocre and inconsistent throughout. Mahika easily had the best drink options. If you’re a foodie or accustomed to 4 or 5 star dining or prioritize food quality on vacation, this is not it. OVERALL As stated above, we really wanted to like this place but ended up with very mixed feelings. If you’re traveling with small children and you value convenience and ease above luxury, this place might work for you at the right price. However, you must be willing to accept this compromise and adjust your expectations accordingly. Otherwise, you will be disappointed. If you’re searching for a true luxury experience with quality and attention to detail, this is not it. If you’re searching for a quiet and peaceful place to relax, definitely steer clear, as it is much too loud to create a serene experience. Ultimately, we had an okay vacation and it was convenient. But it was not a delightful experience.

We visited Hyatt Ziva Los Cabos over the holidays to celebrate our milestone wedding anniversary with our family. While the resort offers beautiful grounds, great beach access, and genuinely friendly service staff, our overall experience fell short of the expectations we had for a Hyatt Ziva stay—especially in terms of room quality and loyalty recognition. What went well Resort & Activities: The property’s beach access is superb, and the daily activities were well organized. The kids club was fantastic and kept our children happily engaged throughout the holiday season. General Service: Day-to-day service around the resort was consistently warm and helpful. Most team members were kind and welcoming. Food Concierge: The food concierge was responsive and helpful with dining guidance. What disappointed us Room Quality & Initial Assignment: The first room we were provided felt quite dated. We had to return to the front desk and request a room change, which was accommodated—but it set a disappointing tone. Explorist Loyalty Recognition: Despite booking with our stated reason (anniversary celebration) and status, there was no loyalty welcome or meaningful Explorist perk provided. The front desk mainly recited discount percentages rather than acknowledging status with tangible benefits. Anniversary Coordination & Communication: We called, emailed, and even tried Hyatt chat to confirm an anniversary note for December 26th. Emails kept bouncing back and never reached the property. The concierge asked us to submit the complimentary request the day before, which we did on December 25th, but nothing was fulfilled. We had to remind the team again on the evening of December 26th and re-request the benefit. This last-minute scramble undermined the special occasion we hoped to enjoy. Missed Member Discount & Refund: Our member status wasn’t accurately recorded for the applicable dining discount. We requested a partial refund, which was acknowledged but still hasn’t been processed. As of now, we are waiting on a $40 refund. Construction Noise: There was noticeable construction and noise around the property, with no prior warning. It impacted the atmosphere and relaxation we expected for a premium holiday stay. Room Comfort: The room could have been more presentable for the Hyatt Ziva category. The sofa bed was not comfortable—the thin spring mattress offered little support. Romantic Beach Dinner (Paid Experience) Positives: The setup matched what the concierge described and the photos we’d seen. The beachside ambiance was lovely, and the meal itself was delicious. Areas to Improve: The palate cleanser was forgotten before the main course and arrived before dessert, slightly interrupting the dining flow. Communication on the day of the dinner was lacking; we received no clear instructions on timing or exact location and had to proactively ask, which felt disorganized for a premium, planned experience. Mosquitoes were a significant issue—while waiting for food and drinks, my wife was swarmed, which made the evening uncomfortable and distracted from the romance (photos available). Service was decent but not “above and beyond” for a milestone celebration. Suggestion: Including champagne as part of the experience would help elevate the celebration and make it feel truly special. Bottom line Hyatt Ziva Los Cabos has strong fundamentals—beautiful beach access, engaging activities, and kind staff—but our stay was impacted by outdated room quality, construction noise, mismanaged loyalty benefits, and poor communication around our anniversary. We left feeling underwhelmed and would be hesitant to recommend this property to friends and family unless improvements are made in room standards, status recognition, refund timeliness, and special-occasion coordination.

Incredible vacation at the Hyatt Ziva! The facility was clean, modern, and accommodating, the food was diverse and of the highest quality, but what made the vacation truly one of a kind was the people. Literally EVERYONE was passionate about their guests but a couple that really stood out were António who greeted us with his “special” cocktail, Marcos who keeps watch over the club, Manny who is so passionate about the guest experience at the pool, Jonathan who made every breakfast experience at the Italian restaurant memorable, and last but certainly not least, Ricardo (Rick) who made every moment a “best ever” experience. Experiences like this, and people like this, don’t happen by accident or chance. This is obviously an incredibly well run resort, from the top down, and it showed!

Wonderful Christmas Family vacation with 15 people. Highly recommended as the food and beverages were amazing The staff were wonderful and went out of their way to accommodate everyone. Highly recommended!

The resort is very beautiful. Ricardo was a great concierge. Jonathan and Israel were great in the Italian restaurant!

The service was absolutely amazing! Everybody, especially Rick who was our concierge, was so kind and went out of their way to make a memorable vacation for my family. The resort was also spotless and had great amenities. We would 100% come back!

Deisi Colio at Casa Cortez was absolutely incredible. My husband and I went for the last day of our honeymoon and she made the experience completely personal and wonderful. She went the extra mile, bringing special meals, cocktails, and a whole cake to end our meal. She took care of us and made us feel so special.

We stayed from December 9 to December 16 in room #3534. Overall great experience as a result of it being an off season week, great staff and beautiful property. Restaurants are excellent aswell, Indian, Italian Mexican Japanese and seafood was exceptional. Our room was on the older side and there was a sewage smell coming from the shower. We reported it and a lemon solution was put which left a strong odour in the room and then following day we reported it again and nothing was done. I was also disappointed with the check in process was left lost as to the property layout, where to eat when we arrived left me lost and anxious about how the remaining time will be as we paid for an expensive package. The Check-in also inputted my email incorrectly and my world Hyatt number. I called but was told I have checked out they could not correct my email address or points for world Hyatt. I paid a lot for this special vacation so felt cheated. The bufffet was a big disappointment breakfast was good but lunch and dinner no options left over food, the buffet was also closed for Lunch and dinner so if you arrive on those days you have no option to eat until the restaurants open. What made up for it was some of the staff I’d like to recognize some of them especially Marisol at the buffet made us a special vegetarian fajitas, Sergio at the Mexican restaurant gave us great service and information about Cabos. Ajay Kumar at the Indian restaurant was amazing in the dishes he created. Orlando, Lorenzo and Pedro at the Japanese restaurant were amazing had a great experience and service. At the Italian restaurant Roberto was awesome. Christian and checkout was also very helpful and considerate. I’ve attached pictures of these employees and I hope the resort will recognize them for their great service. Overall great resort but was disappointed in the sewage smell and no resolution was offered, buffet was awful. Indian restaurant was amazing, breakfast at the seafood restaurant was so favourable. Italian restaurant was excellent.

We had a wonderfully located swim up suite. Highly recommend. The best meal was lunch at Casa Cortez. Right on the beach. Very clean. Excellent and attentive service. Had great fish tacos, a whole fried fish with sides. All delicious. Water glasses and drinks were kept full and plenty on checking in to make sure w writhing was good. I asked for the manager’s name to compliment her. Deisi Colio you are doing an AMAZING job! I do events for my company and hoping to bring one of them here in 2027. Top notch from start to finish. Thanks again Deisi!!!

We love Edwin. Edwin is the best. He took great care of us and was very attentive and kind. He is very good for the aesthetics of the resort. Come for Edwin.

We just returned with multiple families from a stay at Hyatt Ziva Los Cabos. If you’re traveling with kids, this is the place to be. Our group had kids ages 7 to 14, and everyone had a blast—there is a constant abundance of activities to keep everyone busy. the adults were able to have a great time because the kids always had things to do. The Service: What makes this resort special is the staff we had. They were incredibly accommodating to our large group, and could make adjustments on the fly. Edgar, our personal concierge, was a rockstar and handled everything for us daily. Ricardo, our butler, provided top-tier service that made the stay feel seamless. Jorge, Santiago, and Ivan at the cabanas were the highlight of our days—they took amazing care of us while we relaxed by the pool. WITHOUT THEM, THERE WOULD BE NO REVIEW. They kept making sure we had a full glass of tequila (with ice) and constant food for the kiddos! The Highlights: The Gym: Hands down the best I’ve seen at any hotel. Huge selection of machines, plus two pickleball courts and a half-court basketball setup. The boot camps and classes were excellent. Kids and adults that worked out couldn't stop raving about this. Dining: Poolside food was great, which made it easy to spend the whole day in the sun. You want to make sure you have breakfast all the time at Molina and Casa Cortez. The vibes were perfect there...right on the beach. Hibachi was a MUST and the Steakhouse was good. Make sure you try the Indian restaurant as well. I wasn't a fan of the Buffett hall...needs a makeover. If you want a high-energy resort for kids with good service for adults, book this Hyatt.

I stayed here last year in a newly renovated room and had an amazing experience. The lobby was festive, the pool was clean, and the food was good. Based on that stay, I rebooked and specifically requested a renovated room. Unfortunately, I was placed in an older room instead, and the experience was terrible. The room was dusty and dirty, shower tiles were falling off, and the toilet seat was smaller than the toilet. There were hardly any towels provided. Overall, it was just disgusting. The pool bathrooms were also dirty. It’s shocking how much this property has declined in just one year. I will not be staying here again.

We had a family of 11 from age 3 to 83. We’ve been to several resorts across Mexico and the Caribbean and this was by far our favorite! The food was excellent and the staff were so amazing! (Shout out to Edgar, our favorite poolside server)! We typically pick somewhere new to vacation every Christmas but it’s going to be hard not the run it back next year!

Trying to be as balanced and objective as possible, this resort is just okay in most respects. There is nothing particularly bad or “wrong” about it but it is definitely not a 5 star resort and sits in a different universe compared to true 5 star places like Grand Velas or 4.5 star places like Grand Solmar. Expect inconsistency that hovers in the 3.5 to 4 star range. Definitely would not classify this as a “luxury” resort, so set your expectations accordingly. It is best categorized as upscale midrange. Pros - Convenient location to San Jose del Cabo - Beautiful beach (though not swimmable - common for Los Cabos) - Multiple restaurants with generally kind and friendly waitstaff - Enormous pool - Generously sized rooms - Nice gym - Could be a decent value at the right price - Rooms were quiet and comfortable in late evening and mornings. Comfortable sleep was not an issue. Cons - The noise (loud-ish music with heavy bass blaring from the pool area throughout the day, beginning from about 11am). If you are seeking peace and serenity, this place is not for you. The design of the resort complex traps and radiates noise. The evenings are much better and more peaceful. - Many small children (could be a pro for families with small children) - Uneven and mediocre food (some good, mostly meh). The French place and Casa Cortez were generally pretty good. The other places were average or below. Drinks are mostly meh. Lack of decent fresh fruit drinks, smoothies (they were bad) etc. Generally an uneven, 3.5 star dining experience. - Facilities are generally decently maintained but due to the age and high traffic nature of this very large resort, signs of wear and tear are obvious and visible in the common areas and rooms. Some of the casual food and bar areas near the pool look worn and even a bit dirty in some cases. Overall, this resort is not “bad” by any means — you will have an okay to good experience — but it’s ho-hum and not special or luxurious in any way. It’s probably best and most convenient for those with small children. Otherwise, I probably wouldn’t recommend it unless you are okay with “just okay” and are able to get a good deal. If you are seeking or expecting a 4.5 or 5 star luxury experience, definitely steer clear.

We had the best time during our Christmas stay. Our room was wonderful, the views were incredible, and every staff member showed exceptional kindness throughout our trip. A special thank you to Alejandro, our beach attendant, and the breakfast servers at La Plaza. They consistently went out of their way to help and always greeted us with a smile when we crossed paths around the resort. The hotel felt beautifully maintained and impeccably clean. We would definitely come here again.

The first room I was checked into was extremely unpleasant. It had a strong smell of mould, and the fixtures were visibly old and poorly maintained. The room layout was also inappropriate, as the partition separating the bedroom and bathroom had large gaps, resulting in a serious lack of privacy. After I raised a complaint, I was moved to another room. While this room did not have the mouldy smell, it still suffered from the same maintenance and layout issues. Although the resort’s overall infrastructure is good, several of the buildings contain very outdated rooms that are in clear need of renovation. The hotel staff were outstanding, particularly Uriel Melchor, the Chief Concierge, as well as the restaurant teams, all of whom demonstrated an exceptional commitment to customer satisfaction. Uriel was quick to understand our allergy concerns and proactively coordinated with all the restaurants to ensure suitable customized food options were available throughout our stay. We had an especially memorable experience at Casa Cortez, the seafood restaurant. Chef Rico and the restaurant manager, Deisi Colo, went above and beyond to accommodate our needs, consistently preparing customized meals at our requested times. They even created dishes completely outside their standard menu and cuisine, which was truly impressive. The Italian restaurant, Farina e Olio, also had an excellent team who were equally attentive and accommodating with all of our allergy-related requests.

We had a wonderful dining experience at Mahika at Hyatt Ziva Los Cabos. This is a fairly new restaurant (opened about 6 months ago), and it truly stands out for both its food and impeccable service. We have strict dietary requirements — a pure vegetarian diet with no eggs, no onion, and no garlic — and the entire team went above and beyond to accommodate us with care and attention. A special shoutout to Natalia at the front desk, Manager Mario, and Chef Jay for their exceptional hospitality. They took the time to understand our needs, ensured clear communication with the kitchen, and made us feel completely comfortable and confident with every dish served. The food was flavorful, thoughtfully prepared, and beautifully presented. It’s rare to find a restaurant that combines authentic taste with such a high level of personalization and warmth. For a new restaurant, Mahika has already set a very high standard. If you’re staying at Hyatt Ziva Los Cabos—especially if you have special dietary needs—this place is an absolute must-visit. We truly appreciate the team’s dedication and outstanding service!

We had such a great week at the Hyatt Ziva in San Jose del Cabo. Everything was perfect from the pools to the beach to the room. The highlight of our trip was the servers at the Italian restaurant - Axel and Israel. They made my boys feel like family and they most looked forward to seeing them at breakfast every day. We did a few day trips into Cabo San Lucas and it was a quick and easy ride over. We rented a cabana for two days and Brian our pool waiter was always on top of things and even brought our boys ice cream. We love this resort and most of all the staff! Highly recommend! Also if you stay here highly recommend walking to the city market one day!

We went to celebrate my wife's birthday, and not having been to an all-inclusive resort in the past, we weren't expecting much, but from the very start of our time at the Hyatt Ziva, every employee we met and talked to were fantastic. From the lovely Esmeralda who made our check-in seamless and pleasant, to Daniel the bellboy, who helped us at every step of the way with our bags. The attendant (Miriam,) and massage therapists (Jennifer and Elìa,) at the Zen Spa were lovely and so welcoming. We had such a wonderful experience and came out feeling refreshed and relaxed. As far as the dining experiences, each restaurant is unique in their own way, and the waitstaff were truly fantastic and friendly. Our time at the Adult pool was most fun because of Raul and his extraordinary entertainment skills (bingo, beer drinking contest, foam pool party, etc.) We couldn't have had a better experience and highly recommend this fantastic all-inclusive resort. The only complaint I have is that this was a family friendly resort, and although I love kids, I could've done without all the screaming and yelling early in the morning (our room 2332,) faced the Kids Zone area (unbeknownst to us when we booked it.) But overall, this was an excellent experience and we'll definitely be back again next year with friends.

This was a very nice clean property but I would not say it is 5 star. If you are used to higher end, true 5 star, this is not the hotel for you. If you are not traveling with kids don’t stay here. Way too many kids screaming and crying everywhere except for adult pool, that is tucked away in the back of the property.

This is probably our 8th visit to Hyatt Ziva Los Cabos. Service was great, especially our concierge Ricardo and Margarita, with her always-gracious welcome to the breakfast buffet. The new pickleball courts are great fun, thanks to Gigi and Lizette for pitching in to play some fun games. Loved that the nightly dinners moved onto the beach - so great for the kids. The massive iguana on top of the roof of the restaurant was amazing - such a treat to watch him (not move . . .). Again, a special shout-out to Ricardo and Margerita, Gigi and Lizette.

Uzi the waiter at Hacienda steakhouse was fabulous, He went out of his way to be super helpful and friendly. Ny strip was fabulous, flank steak incredible and the corn chowder is a must try! Ask for Uzi!

This place is amazing, food is good, environment is very good but the staff here are world class. Simply the best.We are here right now, as a group 17, we want to acknowledge the exceptional service from Deisi colio at Casa Cortez and Alejandro at the beach Cabana. The service we have received from these two is absolutely memorable. Thanks Daisi for going above and beyond to make sure my family was accommodated. We appreciate you.

The food quality was a bit disappointing compared to the other Hyatt Zivas. Poolside tacos were really low quality and the steak restaurant was not like how other all inclusive Hyatt Zivas don't meet the same level.

Great experience at Hyatt Ziva with this being my our first time in Cabo and in Mexico. Resort grounds, common areas, rooms and restaurants are well maintained. Staff are very very courteous and make you feel welcome. Food scene was very well thought of (especially with me being a vegetarian) and although some could use improvement (Mahika and Bon Vivant), I would still rate the quality a 5*. Highly recommend for anyone who wants to go to Cabo and spend some Chill time- 10/10!

I had a great time ar Hyatt Ziva Los Cabos. The only thing I would add is more night activities for families other than that it was a good 9/10.

Exceptional service, great dining and overall experiences! Our family had an amazing time! Beautiful resort and super professional and respectful staff!

Overall, I had a great stay at Hyatt Ziva and enjoyed my trip. I stayed for 6 days with my wife, and we travelled with another couple. I was hesitant about staying at an all inclusive that was not adults only at first. I had Globalist status during the stay, and our room was upgraded to the next suite level, with club access. There was a separate check-in area for Globalists, we were greeted with drinks and check-in was smooth. I will separate this review into multiple sections. Globalist and Club Level Perks: For our suite in building 3, we were also assigned a butler, Rick, who was great and very proactive with helping to keep us informed of activities, dinner options, and things to do outside the resort as well (such as visiting the Art Walk). I love that we were able to simply message Rick on WhatsApp in a group chat, for anything we needed. He also helped us contact maintenance and get back into our room when somehow the security latch activated after we exited the room. He went above and beyond in all ways to make our stay great and also was able to perform our check-out and review any additional charges for us. He also helped us book reservations for 4 (with our friends), and accommodate them with luggage pickup too even though he was not assigned to them. The “Club” accessible by people with club level rooms or Globalist status was also great. There were great food options available there most times of the day, and a bar/bartender with higher quality spirits (included) such as Don Julio, which were unavailable or cost extra at other bars on the property. Standout Employees - Rick, our butler. See above. - Amalia was my bartender many times in the Club, and she made cocktails that were much better and balanced than other bars around the property! - Lizeth was one of the yoga/fitness instructors that was amazing. Activities & Food - There are many planned activities to enjoy, and you can find out what is going on at any time on their mobile website. The circus show in particular had great performers. - Food overall was pretty good. The steakhouse and taco Tuesday in particular were very good. The breakfast buffet had a wide array of options, and the adult pool had great tacos to snack on. - The skirt steak in particular which was readily available in the club was also really good. - The onsite Amstar desk and reps were good for booking excursions off property Service - Overall, service from check-in, butlers, concierge etc. was excellent. - Poolside food/drink service was a little less frequent than I would like, not sure if staffing was reduced a little since the week I went was lower occupancy in early December. I think it could be improved if the mobile servers “checked in” a little more frequently if they see a drink empty. Room - Our room was 3637 which was an upgraded suite. It was huge, with a 6 person dining table, living room, separate bathroom and bedroom with a direct ocean view. Other - I had to work for 3 of the days at the property sadly, but the WiFi was surprisingly better than expected (100 Mbps down, 20Mbps up) for mobile work. - They have a separate “kids” pool, a kids/teens club, a main pool and an adults-only pool which is great. This helps to have more quiet/adult areas if you want to not hear loud kids for a little. Negatives (fairly minor) - My understanding is that pools and hot tubs are technically open until 11PM, but everything is fairly dark and the pool towels are all taken away at sunset. The hot tubs were also barely luke warm, and not hot at all which was disappointing. - I wish the suite doors had a door sweeps installed. There is quite a large gap underneath and the room hallways are outdoor, so something could crawl in if it wanted. Luckily, no large bugs came in the room. - The suite balcony doors do not have screens, so you can’t leave them open without risk of mosquitos or something flying in, in the evenings. - Our friend’s had an issue with the Overall - very good all inclusive resort, I would consider staying again. Some of the staff members really stood out, and the property is quite large with a lot of options.

The staff was amazing!! Especially Mario the manager at El Molino and Farina is spectacular!! Alfredo the bartender at Mahika made us some out of this world drinks. Rubita at the coffee shop- is everyone’s mama! Jorge Rivera and Delfino provided above and beyond care at the inifinity pool.

Cannot wait to go back! Booked a club level swim up suite.. beautiful room beautiful resort. Really enjoyed the beautiful views, the spa, the pickleball court. From Casa Cortez to Dixon to Bon Vivant the food experiences were delicious! Top notch devices with club level booking- encountered lovely staff who were both welcoming and helpful throughout the resort. The location is so close to downtown San Jose which makes this location perfect! Will be back!

I did my research on TripAdvisor as well as with the help of Gemini and ChatGPT for the best all-inclusive resort in San Jose Del Cabo after having a less-than-stellar stay at another resort in the area last year. All my research pointed to Hyatt Ziva as the best choice, so we booked our stay. Our time there did not disappoint. We enjoyed our stay from the moment we stepped out of our airport transfer to the morning we had to say goodbye. Along the way, we were helped with whatever we needed from our gracious butler, Ricardo, who was a fantastic host. Our one-bedroom, ocean-view suite was well-appointed, clean, quiet, and quite luxurious. The bagged snacks, well-stocked beverage fridge, bottle of wine upon arrival, bathrobes, in-room safe, and walk-in shower were all excellent. We received excellent service from Ivan and all the folks at the adult pool and bar/grill. The daily grilled tacos here were fantastic, served with plenty of fresh tortilla chips and guacamole. While I don't consider myself a foodie, finding an all-inclusive resort where the food is not of marginal cafeteria grade is not always easy. I am pleased to say, the dining at the Grill, Italian, Mexican, and Asian restaurants was top-notch. Not blow your head off excellent, but very good. Our room included access to the Club room on level 4, offering a quiet spot for some snacks and a nice cocktail, which we did not expect but very much appreciated. The coffee shop with 24/7 gelato, espresso and pastry was top-notch as well. I indulged in several affagotos. The buffet-style restaurant was also very good, with numerous options from light snacks to hearty meals available at each serving. Sadly, we did not have time to visit the other restaurants on-site, but I'm sure they were equally as impressive.

This place is fantastic! Conveniently located close to the airport, it’s perfect for travelers. There are plenty of restaurants nearby, so you’ll never run out of dining options. The amenities are top-notch, making it an excellent choice for families. They even have a dedicated kids’ area and a pool for the little ones, ensuring everyone has a great time. Highly recommended!

This was a 4th trip to Hyatt Ziva Cabo and it now feels like "home". Jorge, our pool waiter all week, was spectacular, anticipating our needs throughout the week. Every person working at Hyatt Ziva do so much to insure you have a great time. The addition of the Indian restaurant was a great one. Try the Butter Chicken! All of our meals were great and the staff at each restaurant were quick to make sure our needs were met. Thank you Hyatt Ziva for a wonderful week!

Had a great time! We upgraded to a club room and it was great to have the concierge service through Whatsapp. Ricardo helped book restaurants and expedited any issues that we had. Restaurants were very good, lunch buffet had a large selection but didn't change too much day to day so when we got sick of it we went to the restaurant for lunch. Thank you!

Great place if you have children with you. There many many children and they seemed to enjoy the hotel. There were babies there that were so young I thought that there may be a birthing pool somewhere. Dinners are spent with crying children and pool time with splashes. Great for families but not for us. However that is on us for not investigating that aspect before we booked. The hotel is really wonderful and the staff is what makes it so wonderful. Accommodating and lovely to a person.

The staff at the Hyatt Ziva are top notch! We had a beautiful room with a suite which provided us with the butler service. Ricardo was assigned to treated us like royalty. He was very efficient and helpful. All of the staff around the pool are very service oriented and gracious. We had an extra special experience with Ivan as we rented a cabana to celebrate my birthday. He was amazing! Our room was lovely and kept in perfect condition by our Housekeeper Aura. We had a wonderful experience at the seafood restaurant, and Carlos was our waiter that day. The check-in staff are extremely friendly and helpful. Pedro was extremely accommodating as we checked into the hotel. Also, the bellmen staff are outstanding. Antonio, Genaro & Mauricio were gracious & helpful. We also enjoyed the new gym that they have built since we were last there. The staff was very friendly and the equipment, extremely clean and functional. Already planning on going back next year!

Great experience. We traveled with 2 young kids and it was very fun for them. Loved the different activities the kids club had. Food was ok but maybe because we were vegetarian so limited on option but they were very willing to accommodate certain requests. Rick, our butler, was fantastic!!! Would constantly be messaging us on WhatsApp and would deliver whatever we needed right away and meet us where we are at to give us anything we needed. He went above and beyond to make sure we had a great time. Seriously helped with anything. It was nice being able to text someone at any time and have them help you! Thank you Rick and also Uriel !

We stayed at Hyatt Ziva Los Cabos for five days and four nights and had an amazing experience. We were in the brand-new section on the third floor, and the room was beautiful, modern, and extremely comfortable. The dinners were fantastic every night, each restaurant feeling special with great food and service. During the day, the activities and games were a blast. Gissel, the activity director, was incredible—high energy, welcoming, and even surprised us with a small thank-you gift. I also won one of the games, which made it even more fun! We enjoyed water aerobics and cycling with Raul, played on the beach, and loved how much there was to do without ever feeling overwhelmed. The staff truly made this trip special. Highly recommend this resort—we’re already talking about coming back.

We recently stayed at Hyatt Ziva Los Cabos for 4 nights with our 19-month-old toddler and had a very enjoyable experience overall. The all-inclusive setup made traveling with a young child incredibly convenient and stress-free. We really appreciated the variety of cuisines available across the restaurants, there was always something for everyone, and the food quality was consistently good. The staff was friendly and accommodating, especially when it came to helping families with young kids. The spa was a highlight of the trip and a great way to relax, and there were plenty of activities around the resort to keep us engaged without ever feeling rushed or bored. The resort layout felt safe and easy to navigate with a toddler, and the atmosphere was lively yet still comfortable for families. We stayed for 4 nights, which felt like the perfect length of time to enjoy the resort, unwind, and take advantage of what Hyatt Ziva has to offer without feeling like we missed out. Overall, a solid choice for a family-friendly, all-inclusive vacation in Cabo, and we would definitely consider staying here again.

Loved our stay at Hyatt Ziva. We stayed with our 19 month toddler for a week. The resort is extremely kid friendly and folks are very polite and respectful. The conceirge was able to arrange us crib to kid items before we landed. The ocean view rooms were great, spacious and cleanr. Housekeeping was also extremely good. They have 5-6 restaurants on property for various cuisines and all of them were good. Kids have a kids club and a kids pool with daily activities. The adult pool was also very good and service was exceptional. Easy walking access to the beach and loved our stay.

Hyatt Ziva los Cabos is an absolutely amazing experience. The location is close to the airport and right on the beach. The hotel is maintained beautifully, extremely clean and the variety of restaurants and quality of food are top notch. Everywhere you turned there was food, drinks and things to do. The staff stands out as one of the best features at this restaurant. The entertainment was interactive and fun! You can tell they put in a lot of effort. The fitness center looked amazing and they offered a variety of classes which were really good. The room was well maintained and very clean and quiet. The room to the walk out pool was certainly a wonderful choice. There are a lot of families, so that means children, and if that is something that bothers you, this might not be the best hotel option and opt for an all adults. I would recommend this hotel without a doubt and would consider going back in the future.

We stayed here for the 4th time in November 2025, just before Thanksgiving. We always love staying here and this was our best visit yet. So much so that we’re looking to come back in April. I literally could not say a single negative thing about this resort or the staff.

First and foremost, I need to highlight the phenomenal job done by Carlos Lopez, our butler. I honestly did not even realize that our room had butler services when we booked, but this experience made me want to always book a room with a butler. Carlos made us feel comfortable, at home and extremely well taken care of. He went way above and beyond to ensure our maximal satisfaction. Prior to our stay, we had emailed the hotel (at least a month in advance) asking about securing halal meat for us. Initially we were told this was confirmed. However, when the day came, Carlos came to us and told us that they in fact did not yet have the meat secured and apologized profusely, but promised he would do whatever he could to get this for us. He ended up going to 6 different stores and restaurants in Cabo San Lucas and managed to secure this for us. Between him and the manager, they also got this for us at cost! He actually was not going to tell us at all the lengths he went to to get this for us, but we insisted he tell us. He then coordinated with the kitchen and they came specially to serve us. This made our stay so exceptionally special, and made us feel so cared for! The food was also delicious. The day we checked out, he was off after over a week stretch. Despite this, he coordinated the bellman to get our bags and even continued to check on us. I cannot thank Carlos enough, as well as the rest of the staff. I have been raving about him to everyone since we returned. I also want to specifically highlight the amazing work by the Dozo (Asian) Restaurant team. The manager there, our server Luis, and Chef Daniel all did tremendous jobs. Chef Daniel even came out to take a picture with us after preparing our halal meal. We really felt like VIPs. Our check in experience with Celia was also very smooth despite the fact that we had multiple rooms. She was patient with us and they had treats and drinks for us to enjoy during the process. Our bellman Carlos on check in also took great care of our bags. Overall, to be completely honest, we have had certain things we enjoyed more at other Hyatt Ziva locations (mostly surrounding food at some restaurants) - but the hospitality we enjoyed, the immaculate grounds, the excellent circus show, the securing of halal meat, and the unbelievable lengths that Carlos went to to take care of us have all made this our favorite experience at any hotel in Mexico. We will definitely plan to return, God willing.

We just returned from Hyatt Ziva, Los Cabos. This is our 2nd time there, the last being Christmas, 2024. This time we were there for 10 days. We love the resort, the room, the food, and the entertainment. My wife and I were there simply for a relaxing beach vacation from December 1 - 11, 2025. The positives - We had an ocean view king room and loved it. We could look out on the ocean every day and it was so peaceful. The room was clean and worked perfectly for us. We love the food at this resort. The variety with the restaurants was great and because this was a slower time after Thanksgiving and before Christmas it was easy to get into each of the restaurants without reservations. We always went at 5:00 PM for supper so that helped as well. All the restaurants were very good but our particular favourite was the Italian. We also really enjoyed Taco Tuesday at the Mexican. They make the tacos fresh with either yellow or blue corn and there were 15 different tacos to choose from. The salsas and toppings ranged from mild to super hot if that is your preference. We ate at all the restaurants at least once and one evening we dined at the buffet. During the day by the pool you had a choice of, street food (different every day), the Station which had hamburgers, hot dogs, pizza, fries, and subs), the healthy bar that had smoothies, poke bowls, etc, and a nacho station that had fresh nachos every day. We ate at the La Plaza buffet every breakfast which was also very good. We especially want to recognize Jair, whom we met last year and remembered us this year. (He is our favourite) We always requested to be in his location and had good chats each day along with outstanding service. We also met Ricardo who gave us fantastic service as well.. My wife and I do not drink alcohol, but there are many choices for mock-tails and frozen drinks to choose from and they are all delicious. The poolside entertainment each day was fun. We always parked ourselves in the same location each day and had a ringside view of most activities taking place. As a result we got to know all the poolside crew who kept the music pumping which we loved. A special shout out to all the entertainment and exercise team who all said hi to us daily and talked with us. Raul, Francisco, Angel, Julio, and Paula kept us entertained and made each day enjoyable. They even let us make some music requests. They always wanted to know how things were going and if we were enjoying our vacation. No vacation goes perfectly and there were a few minor glitches along the way. The only one that put a minor damper on things was a power outage that occurred at approximately 2 AM and lasted 3 hours. Most people would not even notice because they would be sleeping, but I use a CPAP machine and of course woke up because of breathing issues and had to get up until the power came back on. There were a handful of other power outages but these lasted merely seconds and did not disrupt things. One outage occurred when we were in the French restaurant and lasted a couple of minutes. The rest of the issues were small such as having to request extra facecloths and hand towels for our room (On 3 or 4 occasions, they left one facecloth and one hand towel instead of two). We had a couple of misorders in the restaurants (this may be a language thing). One of the appetizers my wife ordered said grilled beef but the beef was raw when it arrived. Another instance in the same restaurant was actually funny - I had ordered mac and cheese as a side and they gave me a bowl of Parmesan cheese. They made every effort to make things right though. On our second last day, we came to the pool early as was our habit for the entire vacation. The pool was never full our entire trip. We placed our stuff on the loungers and were going for a walk on the beach. The pool security informed us we could not reserve our loungers. We informed security that the sign said, we could reserve the loungers for up to 45 minutes unattended. After coming back from the beach we sat in our loungers for a while and then went for breakfast. We were never away for more than the allowed 45 minutes. (Actually closer to 30). When we returned from breakfast all our stuff was gone. Note that at this time of day, we were the only ones by the pool and every lounger was still available. We had someone look into this and a manager was sent. The manager was very understanding and apologized for this issue - He retrieved our stuff and all was well. He even recognized us and said he saw us every day as he was passing by. In this particular case, the pool security was being over zealous in his job. This happened to one other couple that had left their stuff on a lounger as well. They returned the other couples stuff before they came back. Kevin (one of the managers) was very good and made us feel valued. He wanted to know about our experience and we shared what we noted above with him. He offered and we accepted a complimentary late checkout due to the issues we had experienced. We also had a butler assigned to us by the name of Ricardo. Ricardo keep us informed every day about activities and which restaurants were open. He was good at his job. Overall we are very happy with this resort and would definitely return again. The staff all seem to enjoy their jobs and make us feel welcomed and valued.

This is a solid all inclusive resort. What brought it down for us was the family atmosphere with kids everywhere. The staff was amazing and attentive. Our room was beautiful and updated. The property was gorgeous and well maintained. The food was fine but not over the top. There are many restaurant choices which was a benefit. Pools were nice but really cold. Not crowded and plenty of space to relax. The pool service was excellent and some of the best we have seen. The beach access is direct and lovely views. Not swimmable per se unless you are good for an ice bath! Weather was gorgeous. Resort lost power twice while we were there but it was restored quickly (within 15 min). The resort has tight security and we felt very safe.

Just got back from a trip to Los Cabos Ziva. This hotel is excellence choice we made. The lobby is beautiful with Christmas decorations. The employees are welcoming and nice, made us feel like we were special guests. The restaurants very nice, we really love French restaurant. It's too bad, that there's not much to do around Los Cabos with foot traffic, otherwise we could explore more to see more local activities. The beach is clean & nice, but not swimable.

I don’t usually write travel reviews, but I felt I had to after our first visit to the Hyatt Ziva Los Cabos. From the moment we arrived, we were greeted warmly and check‑in was quick and easy. I wish I remembered the name of the front desk agent, but even without that detail, our first night was restful and the room was very comfortable. The next day we ran into a small issue with the room. I went down to the lobby to mention it and that’s when I met Uriel, the chief concierge. He didn’t hesitate—he arranged a room change right away, and it turned out to be an upgrade. That was great, but honestly, what mattered more was how he looked after us for the rest of the trip. Every day he checked in, asked if we needed anything, and made it clear he was there to help with dining or activities. His kindness and genuine interest in our stay made the vacation unforgettable. Thank you, Uriel! The rest of the staff were also wonderful. I can’t remember everyone’s names, but a few stand out: Alejandro, the poolside server who was always attentive and remembered our names; Margarita, the friendly host at La Plaza; and Roberto, who served us at Farina E Olio. At Mahika, the food was outstanding—some of the best Indian cuisine I’ve had in years. The manager (sadly I don’t recall his name) made sure we had a special evening, and David, our server, was cheerful and funny. Overall, the food at the resort was excellent. We didn’t try every restaurant, but the ones we did were consistently good. It was easy to overindulge, but the gym was amazing—great equipment and plenty of space. I spent about two hours a day working out, which balanced things nicely. We also enjoyed relaxing by the pools, chatting with other guests, and walking along the long sandy beach. The resort really caters to all ages. It was heartwarming to see families with grandparents, parents, and kids all enjoying themselves together. In closing, I’d definitely recommend the Hyatt Ziva Los Cabos. Wherever you stay, whether here or elsewhere, remember to appreciate the people you meet and not stress too much about small inconveniences. The connections you make with the wonderful people of Los Cabos are what truly make the trip special.

This is my second Hyatt Ziva visit and like the all inclusive even though I tend to eat half my meals away from the property. Appreciate the convenience of the 24 hour coffee and snack shop. They have an adults only pool which is nice. Evening entertainment fun. Nice beach to walk as well and I found the walk to the town square more preferable then bothering with the car. Property is well maintained with attentive and friendly staff. Nicest hotel gym I have ever utilized and was greatly appreciated. Also stayed at Puerto Vallarta Ziva before which had one up on the Mexican Food and seaside dining. However, overall friendliness and sincerity of the staff, although good at both, wins at the Cabo location.

Great resort for family fun. Jorge at the infinity pool was ah maxing! He made our trip fin. Alejandro great too. Lots of activities and good food. Def recommend.

While the rating is for the resort as a whole I am only writing about our host Ricardo (Ric). He is in a word, ‘fantastic.” Either because of my globalist status or the room types we booked, we were assigned a host/butler to assist us with whatever we needed while on property. We visited over a holiday week and the resort was at or near full occupancy. Somehow he was able to arrange reservations for us at the restaurants we desired and counseled us on where to go when we left the property. He also arranged for other onsite services as requested and advised us about the best things to do at the property. Even on his day off he would text us with the itinerary of events for the day and who to talk to if we needed anything. We had a few problems with the resort but not with Ric. He made the trip a success. In the event hotel management responds to this review to tell the community how they tried to or did rectify the main problem. Don’t believe them. They did a bad job. In fact, when I was leaving they were encouraging me to write a review which tells me how clueless they are. Again, this has no reflection on Ric who is a champ. He was not on property and even if he had been this was not an area under his purview.

Thanks Alfredo for drinks every time i come he remembered my drink, and he’s so polite! Awesome guy love the bars here because of him!

We recently stayed at the Hyatt Ziva in San José del Cabo, and while the resort itself is beautiful, one of the true highlights of our trip was the phenomenal service from our poolside waiter, Alejandro. From the moment we met him, Alejandro was incredibly personable, warm, and attentive. He remembered our names, checked in on us often without ever being overbearing, and made sure we always had everything we needed to relax and enjoy our time by the pool. Whether it was recommending the perfect drink, bringing waters before we even realized we were thirsty, or just sharing a friendly conversation, Alejandro consistently went above and beyond. His professionalism, kindness, and genuine care for guests truly elevated our stay. It’s clear he takes great pride in what he does, and it made a huge difference in our experience. We highly, highly recommend seeking out Alejandro if you visit the Hyatt Ziva. He made our vacation unforgettable, and we can’t thank him enough for taking such great care of us

We cannot say enough how much we love this resort! Run don't walk. Great place for kids, great food, great drinks, amazing service.

Alfredo at the bar was so nice! He made us drinks and they were amazing. Definitely make sure you ask for him, if or when you come to the Hyatt Ziva Los Cabo’s

Alfredo and Karina were amazing bar tenders! So welcoming and nice to us the entire night -on top of making us special drinks!

Alfredo and Carina were amazing, truly the best staff possible and I had an unforgettable experience. Would recommend to anyone and everyone!

Alfredo was amazing ! They are all so nice and open! Very friendly . Made good drinks and very patient. He made us feel so special and very nice.