Barceló Maya Colonial - All Inclusive

Prices are reasonable and very affordable.,services are good but not exceptional. They lack fresh seafood, specifically fresh fish other than talapia. Stay in Palace vs other hotels in this multiple Barcelo hotel, and always use premium level. Otherwise you would not have access to all amenities. Staff is very attentive and always ready to help.

This hotel is the most beautiful that I have visited in my life

this was our third time at this complex and each time we explore and do different things within the complex. And each time we love it. While the complex is quite large it is relatively easy to get to everything. Beach is beautiful - love that there are sandy parts as well as great parts to snorkel and that you can easily swim with sea turtles off the palace beach. All staff are wonderful and attentive. Lots of entertainment. Gym facilities are great and the tennis courts and paddle ball courts are great to use. It is safe as our teenage children independently explored and loved the mall area and teen area in the evenings A wonderful relaxing holiday for our family! Would come back again!

Great resort with a few hiccups. They need an APP, takes notes from moon palace which the app makes everything easier. Drinks were watered down. The beach and pool were great, the a la cart restaurants were good. The buffet gets redundant. Need more food themes at the different buffets instead of the same food Just in different locations.

We stayed at the Colonial from August 7th to 16th, and this was my second time visiting. I have to say, I was genuinely impressed by how much the resort has improved since my last stay. One of the biggest positives for me was seeing that the dolphin attraction has been shut down. It was something that bothered me during my previous visit, so seeing that change was a huge improvement. The service throughout the resort has also improved tremendously. Every staff member we encountered was friendly, helpful, and welcoming. English isn't the first language for many of the staff, but they work incredibly hard to communicate and make sure you have what you need. We used a translation app when necessary, and honestly, it made things very easy. Don't let the language difference discourage you from staying here. The groundskeeping team deserves a special mention. These people work incredibly hard to keep the resort looking beautiful, whether it's sunny, raining, or anything in between. The pools were clean and well maintained, and the staff were constantly working to collect seaweed along the beach and keep the area looking nice. Our housekeeping attendant, Anna-Nancy (I apologize if I haven't spelled her name correctly!), was wonderful. She was so accommodating and understanding when we wanted a little extra time in the room and always worked around our schedule. Her attention and flexibility were very much appreciated. The Nightly Shows Were Incredible! One of the biggest highlights of our stay was the evening entertainment. We didn't miss a single show! We actually changed our dinner plans more than once just to make sure we wouldn't miss the performances. The productions were extremely well choreographed, energetic, and entertaining. The talent on that stage was seriously impressive. Some of the actors and actresses were so good that I honestly thought they could be performing on Broadway. It was that good! I also happened to witness the children's evening activities at the theater. Although I didn't have a child with me, I was really impressed by how the staff interacted with the kids. They had games, prizes, and activities, and what stood out to me most was how respectfully the staff treated every child. Whether a child was behaving perfectly or having a difficult moment, the staff remained patient, kind, and respectful. That deserves an A++ in my book. It's clear that the entertainment team puts a lot of effort into making the evenings enjoyable for everyone, from adults to children. The food was also excellent during our stay. We had no issues whatsoever, and it was obvious that cleanliness is taken seriously. Staff were constantly cleaning and maintaining the restaurants and common areas, which was really reassuring to see. And if you're considering staying here, do yourself a favor and go diving with Dressel. The dive team was fantastic, and the diving was definitely one of the highlights of our trip. Overall, this is not a resort where you should come expecting everything to happen at lightning speed. It's a place to slow down, relax, and enjoy yourself. Take your time, appreciate the beautiful grounds, enjoy the pools and ocean, watch the shows, and let the staff do their thing. After seeing the improvements since my first visit, I'm very happy we came back. There is clearly a lot of hard work happening behind the scenes, and it shows. Thank you to all the staff at the Colonial for making our August 7–16 stay such a great one. We truly appreciated everything you do!

Brilliant location, multiple hotels connected makes it a diverse experience. LOVED the daytime entertainment and the pool Zumba. Buffet and restaurants were great.

This is our 13th visit to this resort. It is a beautiful place with a long, lovely beach. The hotel is beautiful and clean. It is always entertaining, regardless of weather. There is always something nice to see or do. The staff is very professional and kind, and they take excellent care of their guests. The costs are very manageable we sincerely recommend this resort.

Had an amazing time here! The amount of fun things you can do here is great! Loved the food, the shows the service!

the resort is clean and well maintained by staff. staff are accommodating. food not great. no variety

Great fun! Leonardo Medel was particularly helpful in the water sports area. Highly recommended!

Great place for family vacation. Great value we were very happy with our overall experience. Will definitely come back.

Member were so kind and helpful 24x7. Kids having lots of fun, all service area clean and nice all the time. We wish to come back again and again.

I loved my stay! They cleaned our room every day, which made everything feel fresh and comfortable. The food was delicious, the beach was absolutely perfect, and the Wi-Fi was fast and reliable. Overall, it was a wonderful experience, and I would definitely stay here again!

My wife and I loved our stay at Barcelo Maya Colonial! Firstly, when you book a stay at Barcelo Maya Colonial, Tropical, Caribe, or Beach, you get access to *all four hotels*. This means you get access to 4 indoor buffets, 4 "snack bars" (Which means an outdoor buffet), 4 pool bars (where you can get unlimited drinks), 4 portions of beach, and 4 gigantic pools (Among other benefits). While you don't get access to the last 2 hotels on the Barcelo Maya property, you get access to a huge portion of it. We loved exploring the 4 hotels and the different food options at each buffet. We stayed in a room on the third floor that had a king-sized bed and a balcony overlooking the Colonial/Tropical theater. While we didn't fully love the theater blasting music until 10:30PM, it was a great room that we slept very well in. The shower was really nice, and the stocked mini-fridge (That hotel staff would restock for free) was appreciated. The room came with a modest safe, free wifi, robes, and a coffee setup. The food was excellent! Tons of options at each meal, and if we didn't like a buffet's options, we could just walk over to one of the many other buffets and check out more options. The scale of the hotel complex and the options they have is truly mind-boggling. It took us a day or two for the reality of "all-inclusive" to sink in. But the food was quality, plentiful, and there was always something open we could go check out if we were hungry (Except for first thing in the morning). We got some souvenirs from the on-site local market, and checked out the mall. We didn't go, but they have a night club, two theaters with nightly entertainment, an arcade, and more. We set up an excursion to Xel-Ha park with the on-site Amstar representative, but even without an excursion, we would not have been bored at Barcelo Maya. When you check in, they give you a number of reservation cards so you can make reservations at the ala carte restaurants on the property. This is the only area where you're somewhat limited by what hotel you stay in, but we didn't ask if we could make reservations for the other hotel's restaurants. We ended up only making one reservation due to the time's that were booked, and it was for the on-site Japanese restaurant, Kyoto, which does Hibachi. We greatly enjoyed the show, and the food was amazing! The only downside was we were the last reservation of the night, at 9:30PM. Overall, we would love to stay at Barcelo Maya again!

If you’re looking for 5 star this isn’t the resort for you. If you’re comfortable with a 3-4 star experience you’ll be happy. Beach is full of seaweed, we got 2 good beach days for a 7 day stay. Love that we have access to the other resorts, was great for keeping the kids busy! Definitely not a resort for couples or a high scale family resort. This option is great for larger families looking for an affordable stay.

Great service ,delicious food and tons of fun and activities at the resort.Definitely recommend it to anyone who wants to spend great time.

Traveling two times a year to Barcelo Colonial!!Always enjoy my time there! Having plan be there around Christmas !

The whole stay with my 14 year old son was awesome, loved every part of the stay, from the friendliness of the staff, to the food, to the room, to the staff. Been to the Barcelo hotels 9 times and the quality of everything is why. Only thing that was negative, uncontrollable by the hotel is the sargassum

We loved our stay at Barcelo Colonial. The staff is very friendly and attentive. The food is delicious and there is a big variety to satisfy every taste. I read some reviews that the reservation system for restaurants needs improvement but we didn't have any problem, we reserved 4 restaurants at the start of our visit and went to the Steakhouse without the reservation and they found a place for us on the terrace. Room cleanliness could have been better, but it is possible that we didn't use the door sign to let the cleaning ladies know the room needed to be refreshed, so no big complains here. We loved the daily performances at Palenque Theatre, the dancer were amazing.

Great stay . Looking forward to our next trip to the Cancun area . Beautiful resort. Bring your walking shoes. Enjoyed all the shows at each resort hotel.

I recently stayed at Barceló Colonial and unfortunately had a very disappointing experience from start to finish. For the first three nights of our stay, we dealt with bed bugs in our room. The hotel moved us to a “premium” room, but it was essentially the exact same room with only slightly more space. There was no meaningful upgrade or real attempt to make up for the situation. What made the experience even worse was that upon checkout, hotel management asked me to sign a non-responsibility waiver regarding the incident, which I absolutely refused to sign. That alone says a lot about how they handle serious guest concerns. During our stay, we also heard from other guests who reported similar bed bug issues, so this did not seem like an isolated incident. The food quality has declined dramatically compared to what this resort used to offer years ago. I stayed here about six years ago and the difference is shocking. Much of the meat served was practically inedible — tough, rubbery, and difficult to chew. The food selection overall felt very low grade and repetitive, nowhere near what you would expect from a resort of this level. On top of that, many of the staff members seemed miserable and completely disengaged. The lack of motivation and poor attitude was noticeable throughout the resort and created an unwelcoming atmosphere. It honestly gave the impression that the working conditions may not be good for employees either. It’s disappointing because this hotel used to be a genuinely enjoyable place to stay, but based on this experience, the quality has fallen significantly in cleanliness, food, and overall guest experience. I would not return or recommend it in its current condition.

Nice resort and facilities, very nice grounds. Good beach but rocky shorline. "Beachfront" room turns out to be poolside, not on the beach. Unfortunately,for me, the premium "beachfront" bldg that I was in also had a few groups of teenagers who, like most drunk teenagers, are oblivious to anyone around them at 2-5 AM. So much for peaceful evenings in paradise.

We really enjoyed being able to use and choose what to do at all four resorts. Grounds were clean and beautiful and we noticed how hard all the staff world. We had an amazing time and hope to be back 1-3years Thank you to all staff

Great for families and couples alike! Highly recommend!!! We will definitely be back again and next time hopefully with both blended families!

Great location especially with kids. Food and activities were fantastic and were enjoyed by the whole family. Will be returning.

Super fun experience! Live go karts!

Rooms need a revamp. Food is repetitive and lack flavor. Not a good variety of food in the buffets. the restaurants within the hotel were very good. cocktails are very much watered down. most staff is not friendly. pool was great and the beach was okay too. kids had a blast in the water.

we had ALOT of fun! Very courteous staff and food was great! Pool area was amazing! Beach needed alittle help, to much seaweed but workers were trying to keep up on it

Super great resort with kids. Water Park for children is super fun. My 4 years old had a great time. The staff at the kid’s club was excellent, lot of cool activities, my daughter loved it. Spécial thanks to Sarah Martinez and Zaira Huitzil. Many différent kind of activities for everyone. Pool are the biggest. staff is very helpful. I even swam with a turtle straught from the resort. We had a great week. Good food with many many différent options

The staff was consistently rude and treated us like a number rather than valued guests. We booked Barceló Maya Caribe five months in advance for a family of nine and spent thousands, only to be told upon arrival that there were no rooms available for us there. They initially tried to split our group between Caribe and Colonial, and after 30 minutes of complaining with no manager available, the only solution offered was moving all of us to Colonial. The buffet food was average at best with very little variety. While the à la carte restaurants were good, getting reservations was extremely difficult, with most availability after 9 PM. Even simple requests, like combining tables for our group to sit together for dinner (& the buffet) in an empty restaurant, were unnecessarily complicated. Overall, what made the experience disappointing was the poor quality of service and the lack of care from the staff.

Overall id say our trip was average. There was a lot of information missing for us to know what was all available, which is too bad. the main buffet had good food options, the Al La carts were good though there was one we could never get into during our 7 nights, which seeded strange. Mixed Drinks were inconsistent, customer service was hit or miss. Rooms were great, comfortable and clean

We thought the resort was beautiful. It's geared more towards younger people and very large. The wait staff at bars were not good at all. Very slow service, to the point they would ignore people standing there. We observed this throughout our entire stay. At the pool bars mostly.

We booked Colonial but but were appointed right beside it, at Tropical. Same difference. No big deal. All connected. One of the best resorts we've stayed in.. Pay for one, enjoy 3 sister hotels. Tons of activities. Huge, beautiful pools. Great service. Surprised me with a small chocolate cake in our room, as they must have noticed on my passport, that it was my birthday. Very nice entertainment. Comfy bed. Good size rooms. Favorite a la carte restaurants were seafood and the steak one. Book as soon as you arrive. Buffets good too. It was worth the one hour and 20 minute drive from airport. Great memories!

Family loved the resort. The cleanliness of the resort grounds was amazing. Pools and beach was outstanding.

Was told the restaurant was completely booked upon check in. We only had 1 restaurant available to us on the second day. The rest of the time we had to go to the buffet. Seemed like all the buffet has the same food selection everyday.

Best food and service is at Sante Fe and Jorge is the best. Another shout out to Pablo at Kyoto who put on a great show and cooked a great meal. Miguel at the snack shack kept the beer cold while we ate and overall we had another great trip. Will comeback as it has great value for your money. We have been to more expensive resorts and keep coming back here.

Our stay at Barceló Maya Colonial was absolutely outstanding from start to finish. The property itself is beautiful, with immaculate grounds, stunning pools, and direct access to a breathtaking beach with crystal-clear water. Everything is incredibly well maintained, and you can truly feel the quality in every detail. What made our experience even more special was the exceptional service. We want to give a special thank you to Mr. Santamaría, who went above and beyond to make sure we felt welcomed and taken care of at all times. His professionalism, kindness, and attention to detail truly made a difference and elevated our entire stay. The pools were spacious, clean, and perfect for relaxing, while the beach was simply paradise—calm, gorgeous, and ideal for both unwinding and enjoying activities. The overall atmosphere of the resort is both vibrant and peaceful, making it perfect for any type of traveler.

The hotel services and activities are excellent. Yes for Barcelo maya Colonial - Huge NO for the nexus representative Who was very very rude, irrespectful, stressful and unhelpful on purpose.

Big place with lots of things to do. Well kept. Friendly Service. Good food. Only issues were tub wouldn't drain, tough to get restaurant reservations and sargassum accumulation (which is tough to fault the hotel for). Otherwise, pretty nice vacation.

Nice beach. Amazing rooms with balconies. Staff was great. Buffets and restaurants very excellent. Plenty of entertainment. Lots of clean bathrooms. Arrange for travel to and from Cancun airport

Nice one stop shop. they have everything you need without having to leave the resort. plenty for the kids to do as well!

Check-in was rough right from the start. We were rushed, not given basic information like the WiFi password or towel cards, and directions to our room were not explained. The front desk staff could not (or would not) clearly guide us, and we had to rely on a bellhop to find our room. Room issues were unacceptable. Our shower head did not work the first morning and remained unfixed for over 36 hours, even after multiple complaints. When we raised the issue, we were met with attitude rather than urgency. Additionally, tile near the sliding door was coming loose, and overall maintenance felt neglected. Communication and service were inconsistent. One night, the tennis court lights were left on, shining directly into our room (Room 6385). When we called guest services, there was a language barrier and no clear assistance. It took multiple calls and using a translator app just to get acknowledgment, and the issue was not handled promptly. Cleanliness and basic upkeep were lacking. At one point, the lobby restroom had no toilet paper in multiple stalls. When we informed the front desk, the response was simply, “we know,” with no urgency or follow-up. Food was the biggest disappointment. All buffets were essentially the same and consistently poor. Breakfast was only decent because of the omelette station. Coffee was subpar, and juices tasted artificial. Overall, the food quality was among the worst we’ve experienced at a resort. Transportation issues added to the frustration. Our return transfer through Delta Vacations never showed up, forcing us to arrange and pay for our own cab. 👍 Positives • Property itself has potential • Some staff (like bellhop) were helpful • Location and grounds are nice 👎 Major Issues • Poor check-in experience • Lack of responsiveness to maintenance issues • Inconsistent service and communication • Very poor food quality • Basic operational issues (restrooms, lighting, etc.) 💯 Bottom Line This resort looks great on the surface, but service, food quality, and attention to detail are well below expectations. With better management and responsiveness, this could be a much better experience—but as it stands, we would not return.

Went for my daughter’s wedding. Nice large resort and quite clean with friendly staff. Would recommend.

This resort is beautifully decorated with fountains, statures and gardens everywhere. The food was excellent and the rooms spacious, clean and comfortable. The quality and variety of food was extensive. Our daughter with celiac disease was well taken care of by the very knowledgeable staff. Snorkelling was easily accessible with many types fish and even sea turtles seen.

We liked our experience overall and would come back given the same price point. The facilities, service, and food are decent for the price. The rooms desperately need maintenance and were extremely humid at all times. We hated people "reserving" pool chairs and not showing up until noon, and stuff didn't do anything about it. Also, could not reserve any restaurants since they were fully booked well after we left. Not deal breakers, but still not pleasant. Great pools, kid zones, a nice beach, and decent food at the beach buffets. Do not use their transportation if you travel with a car seat. We could not install it properly (latches not accessible due to aftermarket seat covers and seat belt not "fixing" when pulled all the way)

Comparing this resort to another 5star and a 3star, I would choose the 3 star over this resort. It wasn’t bad, just not anything special. The beach is beautiful. The grounds are beautiful, and the workers are great. The wifi is almost non existent. No shade on the beach unless you find a tree to sit under. No one comes around with drinks.

Grounds were immaculate with some wildlife roaming through now and then Food was very good and a large selection at buffets

You won’t be disappointed coming here, extremely safe, clean, with the most friendly staff! As a Canadian coming to visit we felt like family with our hosts! Book early in the week for a restaurant night, they book up fast. We were there during spring break and they accommodated the young people well while my family enjoyed their trip as well!

We went with a group of parents and kids for their senior spring break and it was so much fun for all of us!

Had a great stay with family and friends March. This resort was great value for the money. Beach , rooms (6423) , food , grounds all great. Staff maybe could have been a little more friendly but that didn’t affect our trip. No Corona was a downer but we managed!! LOL.

Our second stay at the Colonial Resort. Good food and even better facilities and beach. Will consider another trip here in the future.

Very enjoyable, very relaxing place to spend a week with the family. Plenty of included sports activities in a beautiful setting. The gym and spa are excellent but bring your own tennis and padel equipment if you are an enthusiast - the loaner rackets and balls are a bit knackered.

Hola! This was our 2nd visit to the Barcelo Colonial as a couple in the last two years and had some very good experiences with only one major issue listed below. I have stayed at the Colonial, Tropical, and Palace over 10 times solo, so I have excellent knowledge of the resort, rooms, beaches, food, pools, etc. First, two years ago I brought my girlfriend, eventually my wife, there for the first time and we had a great experience. She loved the resort. In 2025, we stayed at the Jalisco building 3rd floor which was only 10 doors down from where we stayed in 2024. Excellent room and location to the pool, only 2-3 minutes away, and less than 5 min. walk to the main buffet, As every experience over the past 15 years there solo, the room was impeccable, very nice furniture, great maid service, clean rooms daily, and daily replenishment of the minifridge. Zero issues, great Air Conditioning, and lovely, lush, garden view. Nice and quiet. Food, excellent! We ate at the Santa Fe (Southwest USA menu) twice and loved the Ribeye. The 2nd night at the Santa Fe was packed and we were highly impressed with the staff as they were very busy. I complimented the manager on duty as he did an excellent job managing his team. Another night we ate at the Kyoto, Japanese. Excellent service by our grill chef and staff. My first time back to a Japanese restaurant in over 30 years and we can't wait to return. As always, the food and the service at the Main Buffet was excellent. Zero issues other than I wish the resort served Dos Equis or Modelo Dark Beer. We only had it 2-3 times at dinner at the Main Buffett and it seemed to never be served at the other restaurants. Last on the food, when we were there two years ago, they informed us that we could not eat at the Rodizio/Brazilian restaurant at the Palace since we were staying at the Colonial, but we could if we paid a fee, maybe $50. I had eaten at the Rodizio another time several years ago and there was never an issue, so I hope they change the policy on this and allow guests from other buildings eat there. Cons of Trip: The only negative experience we had which has been a repeat issue over 10-15 years, was the extreme loudspeakers set up near the Tropical pool area which was approx. 150 yards away from where we mostly stayed outdoors at the Colonial pool and beach area. The noise started at 9-9:30 AM and continued until 4:00 PM every day. This was a large, concert-style speaker that was intrusive and too much. I have experienced the loudness there over 15 years and it was worse in 2025. Not only did we hear the noise from this speaker, but we had numerous different music and speakers from the boardwalk garden, pool, pool restaurant, and also from loud guests who felt necessary to entertain everyone with their own music style. I very politely walked to the Entertainment Coordinator at the Tropical pool and requested that he turn the volume down and he said he had to entertain everyone, so the answer was no, he would not lower the volume. I have written numerous reviews on TA for the Barcelo management to see but they never fix the problem of the intrusive music. My wife and I eventually had to move away from the Colonial pool area and visit the pool at the Palace and then to the Maya Caribe beach area. The noise level carried well over 200 yards so truly you could not escape the music or the Entertainment director talking/screaming in the microphone. We are returning to the Barcelo Colonial again in May 14-21, 2025 and hope very much that management reads our concern and lowers the speaker volume at the Tropical pool/beach side. Otherwise, my wife and I who are retired, will look at alternative Cancun resorts in the future. We truly love the Barcelo and hope to return if they correct the volume issue. Because we are retired, we can visit the Barcelo more than once annually. I should not have to do this, but I plan to bring an industrial style headphone for my ears to try to block the noise level. We look forward to returning in 6 weeks. D&K

The resort resort itself is beautiful and very clean, the food was good but repetitive and drinks were a hit or miss. The one thing this resort needs is a coffee shop, it was impossible to find a decent iced coffee. I would also avoid traveling in march due to spring breakers and grad city they took over the place and were very rowdy and belligerent but overall our trip was great and i would return.

We have been to the Barcelo in Mayan Riviera 4 times now. We have never been disappointed. We will continue to go to the Barcelo always.

Beautiful hotel, we had a great experience !!!!!!!!!!!!!!!!!! Ocean, pools, food are all amazing ...

We went to the Barcelo Maya Colonial to celebrate a few Birthdays on a family trip March 22-29 2026, there are a few things that we did not read in the reviews, first you do need water shoes, there are a lot of rocks in the area and it was hard to find areas that did not have any hidden in the water. There was a few issues with the resort and I feel the resort can correct the issue simply by ensuring guest know the rules before hand. The first thing to correct remove the Towel Card crap, people place a towel on Chairs at 6:30 am but are not using them until after lunch and some people did not show up at the beach until after 3pm with the chairs being saved and not used for the whole time. This is crazy, have a attendant remove any towel if no one has used the chairs after an hour or two, we have seen this happen at other resorts without any issue, there are too many people looking for places to sit but none are available, we even saw two arguments about this, if a chair is not used then remove the item and have the attendant remove them and place them in a safe area for the guest to recover their items, it works. The second item is FOOD, why was it the exact same each and every day (morning, noon and night) really you could not come up with a different menu for a few days? And there was a lot of salt in each item, not needed the flavor was good but too much salt. We were in Mexico where was the Mexican food, just a single taco stand at lunch in the Buffet not what we expected for a Mexican resort, you’re telling us there is only one Mexican item in MX for food. We did expect to have some type of Japanese food but that was not really a Japanese experience same for the Seafood restaurant again nothing really stood out for both restaurant, the Italian restaurant was a little better. The rooms are just as you would expect for a resort so nothing special. Nothing special about the overall rooms. The grounds are great they are keep clean and the staff are cleaning everything from the beach to the grass, the pool area and the entertainment spaces, the resort is very nice. Overall we liked the resort but it could be that much better, I would rate this a 4* at best, I feel the food is a big miss for this resort so I feel 3+ is a better rating for this resort.

We had a fantastic time at this resort. Being that we travelled with kids under 4, the splash pad pool was amazing for them. The beaches were beautiful, and the resort is super well maintained. A few improvements I would make, being a family resort: 1. Changing stations in all bathrooms (there were no changing stations in any men’s bathroom, and none in the lobby at all). 2. Meal times: breakfast at 7am, lunch at 12:30 and dinner at 6:30 was difficult. Even the snack bars, open from 10:30am didn’t serve lunch until 12:30. With kids on a schedule and napping, it would have been nice to have more flexibility. 3. Service at the buffets was lacking, where our drinks weren’t made right, or our request for high chairs was often ignored. Staff never came around to ask for more drinks, or interact with us much. 4. À la carte: family friendly times were only available the last 2 nights of our stay, so we couldn’t explore more options. Dinners at 9pm were all that was available.

While the property was beautiful and the restaurant staff were excellent, the experience was marred by poor front desk service, excessive extra fees, and a lack of daytime activities for seniors and children. The late-night entertainment was poorly timed for families. The spa is worth it, very nice.

Barcelo Mayan Riveria Colonial is probably one of the cleanest resorts we have ever been to.It is a complex of 6 and the entire grounds are immaculate. Rooms: Rooms were not overly huge but very comfortable.We were on the ground floor,which was absolutely fine. No issue with insects at all.Beds are very comfy as well as the pillows.The air conditioner worked well and we had to actually open the screen door a few times to warm things up. There were no face cloths so bring your own.Im sure if you asked for some they would have them though.Bring your own shampoo and conditioner as the ones in the shower are not that great but they are always full. The bar fridge is refilled daily with lots of pop and Heineken beer.Also bottled water. It is a bit noisy if you are facing the theater while shows are playing but we were central to everything .Our room number was 6431. The pools: Huge and very very clean.They have a very nice kiddie pool with lots of slides and a life guard.Pool bars were great and service was quick The beach was beautiful and we definately lucked out as we had zero sargassum seaweed and that was our biggest worry to be honest.It is a bit rocky and a lot of corral in spots when you are getting in.Water shoes are a definate help for sure.The vest entry points were in the direction of the Palace area before a rock formation that goes out in the water.There are a lot of fish,turtles and stingrays.We didn't get to see the turtles or stingrays but if ypu go to the wharf you will see tons of fish.Please do not feed the turtles bananas as they are harmful to them.The water was clear and warm. We were able to secure chairs every morning with no problem and as soon as we were done with them we would let others know.We spent mornings at the beach and afternoons at the pools. Wildlife: we saw Coatis,Raccoons,Squirrels,Gecko,Iguanas,birds,Pelicans and Spider monkey .I believe there are 3 that just hang out. Food was pretty good.We ate at the Japenese,Steak House and Italian .Skip the Italian, as it was not great at all.The other 2 were fine.The buffets were typical buffets .The food was good.You certainly wont or shouldn't go hungry.They have very yummy soft serve ice cream! Entertainment is lacking a bit.It would be nice to have a Marieatche band going around the lobbies or something to spice it up a bit so you felt you were in Mexico. Staff were all very friendly and hard workers.We tipped in Pecos as well as US dollars even though we are from Canada. Overall this is definately a fantastic resort and one that we would definately return to for sure!! Thank you for a wonderful week of relaxation and beauty!

Never let down by the amazing staff and accommodations, and so much to do. We didn't even get to it all.

We absolutely love the Barcelo resorts. Every building has its own vibe. The only reason II gave a 4 stars is because the abandoned dolphin enclosure. It’s very sad what happened and to see it closed down. We think it should be redone a memorial with lovely gardens and statues of dolphins. Like a garden sanctuary for people to walk through. Also add a Batista at every buffet! Muchas gracias! We’ll be back, It was lovely.

If you are a beach lover ,this is the place. The ocean is so so nice for swimming. Turtles ant certain times of the day. Unfortunately, having to get up at 7am to get a beach chair by the ocean is not good. This is not right. Saving spots at pool and near ocean . This causes shortage of chairs. Seeing people throw towels off chairs and taking the beach chairs is sad. Besides the chaos of the chair issue. This is a great place.

We are Here right now at Maya Colonial, having a wonderful time. Checking in at the reception was a breeze. Was nice to be greeted by Friendly happy hard working staff. Room was very nice and cleaned daily. The seafood restaurant was our favourite so far, we are yet to try the steakhouse. People work very hard here to keep customers happy. Thank you all for a Wonderful vacation!

Had another great trip! Weather cooperated and we had great days enjoying the sun, beach and pool. A tad warmer at the pool than last year, however all was good. What a great resort to relax at.

Huge resort. Lots of things to do. Food was easily the worst I've ever experienced at any mexico hotel. The actual grounds were very nice and well kept. Our room was awful, run down, the doors on the main console were falling off lol. Only a single plug on the bed side. Thankfully, we brought extension cords. Staff were all wonderful. And outside our room, things were well kept. We had talked to a lot of people and we didn't meet a single one that thought the food was good. Even the ala carts were awful. Cold, undercooked/overcooked. Whatever you do, don't go to the lunch Buffett at the tropical pool. The worst food at the entire 4 resorts. Just horrible. Too far from the airport as well..will never go back.

Nice hotels, food, beach, everything was amazing. Rooms very clean, with everything you need. Amazing evening entertainment. Fresh food, diverse options. Nice pools, nice beach

The staff that make the omeletts were so nice. Also the housekeeping was really nice. But to run to the beach 7 in the morning to get a chair is only stressful.

large resort kept spotless by tireless staff dedicated to making the guests content. The specialty restaurants continue to offer a fulsome menu of savory choices. The fitness centre is five star as is the pool. we have been to the barcelo many times and they do not disappoint

absolutely loved our stay here. The staff was amazing. My children really enjoyed all of the amenities. The food was really good. We will definitely be back.

This is really three Barcelo resorts in one location. Very big resort. Too large for most people in our group. The land part of beach is beautiful but ocean access is terrible and dangerous due to numerous large rocks and boulders in the water. The resort policy is not to allow large families or groups to sit together in restaurants or bars. They insist you split up and sit at smaller individual tables in smaller groups. Sun lounger chair availability was a big problem on the beach or at pool areas. Lots of walking required to get around this resort. Grounds and resort is very beautiful and well maintained. Hotel staff were not very friendly with the exception of a few individuals who really stood out.

The Barcelona Maya Colonial was awesome! The staff was amazing. The grounds were immaculate. The pools were endless! The food was fantastic! We snorkeled off the beach and saw a herd of sea turtles.

Hallway notice is loud at night, and the walls can be thin, but that too could have been the hallway noise. We had a bit of trouble sleeping. That's it. The rest of this resort is absolutely amazing. FYI....(This is not the fault of the resort) The bus ride from Tulum Airport to the resort took 2hrs35mins...yeah, you read that correctly. The road is under construction and paving as of March/2026. The town of Tulum is also under construction.

Facilities were ok - food could be better at the buffet. Rooms were ok, beds move a lot. safe was easy to use. Most staff were friendly.

All was great. Extra appreciative of their accommodation of food allergies for my son surh celiac - they made him custom meals safely in the kitchen we he thoroughly enjoyed.

We enjoyed our stay very much ,the facilities were great , the restaurants were also great ,staff went above what we expected, we would recommend it to others for sure

Too far from airport. Never ate at a nice restaurant because we couldn’t get a reservation. Pool and beach were great. HUGE resort- my feet are killing media to so much walking. Check-in took forever.

This is our second visit to this excellent all inclusive. And it is still great. Read my review from last year about the Catalonia Yucatan Beach and how bad it was. But the Barcelo Maya Colonial is what all inclusives are supposed to be. There are five ala carte restaurants and you can reserve at all five with no getting bumped, ever. These resataurants are all good but we went to the Japanese Kyoto twice in a row because the Chef was so entetaining and the food so good. The others are great too. And we always enjoyed the food and the service. We asked for and received , once again , a king bed in our room. The memory foam mattress and pillows are super comfortable and we slept great every night. Housekeeping was even better than we remebered. Full mini fridge every day and the room made up and spotless. The snorkeling is grand and I did a lot of it. You get to swim with the tortugas and a great variety of fish. you have three great beaches to choose from and the pools are a lot of fun with lots of activities. My wife really enjoyed the aquasize classes. The buffet is actually outstanding with bacon and sausage every morning and made to order omelettes and eggs. The front desk does agreat job and the staff at the help desks get your ala carte reservations any time of the day with very good customer service. I know there is trouble in some parts of Mexico but at the Barcelo we felt safe and really enjoyed ourselves. As the pics show, it was great fun.

The facility and vegetation was stunning. It was easy to get around for its size, this is with a 2 and 4 year old. The layout was simple and I had no issues finding what we were looking for. The premium beach front room (ground level) at the colonial couldn’t be better for the kids and convenience getting to the splash park. The el la carte meals were top tier, the buffet was a pretty standard buffet but still good. The premium level is a must though, you’ll be very sad with the beverage quality outside of the premium liquor bottles. Overall we would definitely do this again.

Stunning resort, the grounds and the architecture are very beautiful. Clean resort the food was about a four out of five, but there was always something great to have. The à la carts were delicious. The beach is a focal point if you’re into snorkeling, you don’t even have to leave the resort or go on a tour you can snorkel with turtles and their natural habitat right off the shore of the resort. We saw a few stingrays as well and a lot of interesting wild. I would return to this place

Ils a fabulous resort but need more activity ! Buffets are insane ! The à la carte kyoto is unbelivable !

Beach and snorkeling were as advertised. Room and location were excellent. Sit down restaurants were very nice. Only con was the food at buffet and beach restaurant was only average as compared to cruise lines or Las Vegas

I have enjoyed the barcelo 10 times and plan on coming every year as a premeier guest the last 2 times i have stayed, and hope to recieve the same when i return

Great place, staff was less friendly than the first time I came here. The first time I came here was a great time and I knew I would be coming back, but after this experience I am left unsure. I expect staff to have an air that they are glad that I am there. Especially because I am a low maintenance person. The staff felt unfriendly doing the bare minimum of their jobs. I do not want to feel like I am bothering the bar tender asking for a drink, or trying to get beach towels.

Second time visit. Still impressed with the hotel and service enjoyed the beach the pools and the family friendly atmosphere even though we are seniors without any children with us

cleanliness, service and food was our biggest concern. We left the towels on the floor in the bathroom as per their request that if we want clean towels leave them there.. 5 days they stayed there. no gluten options. service at the bar in the evening was lacking and they were busy chatting with each other rather than assisting the guests. Grounds are lovely, but huge!

Please provide toiletries and basic room essentials everyday. You do not provide any basic amenities: No dental kit, no shaving kit, no shoe cleaner, no extra slippers, I did not receive any of these items even for one single day during my 5 day stay. You do not replenish anything, not even 1 soap. Even you do not replenish the coffee pouches. Twice i had to call front desk to get coffee pouch. This is cheap and absurd considering Barcelo being a premium property. No one answers the housekeeping number, even if they do they cannot speak or understand English. You have to call front desk / reception in case you need anything. This looks like a cheap $100 dollar per night motel. Even they provide the basic amenities. Too bad housekeeping experience!

Our extended family of 10 (including 6 adult children, 2 grandchildren and my wife and I) did a “bucket list” family holiday to Barcelo Maya Colonial in early February. We had 4 rooms between the 4 families. I should mention that we are all tolerant people and not ones who complain… ever. We expect some noise and the usual kinds of things one would deal with at a resort. The Colonial is an open concept building with all 3 floors being open to the outside and one another. Any noise on any floor is amplified throughout the part of the building it was initiated in. Since the alcohol flows freely nearly 24/7, people will return at all hours throughout the night speaking loudly and in many cases, yelling, which can wake one up many times during their sleep. The resort entertainment (in the open air theatre) while somewhat “entertaining”, continues until 11:00pm which means that trying to find a quiet place to sit in the evening and listen the ocean and wind blowing through the palms is impossible. The music blankets all areas of the resort. (And good luck if you try to get to sleep before 11:00pm.) Finally, if you happen to have loud, rude, inconsiderate neighbours who decide to play their own music through the night after returning from the bars (which we did) the resort does very little to deal with the issue. We made a face to face, calm request to the neighbours to keep the noise down which didn’t work. Multiple phone calls were made to the front desk on successive nights, by two of our party and only on the last call on the night before we departed did security knock on their door to quiet them down. It didn’t change anything very much at all. Our initial call was met with indifference and we were told that we could be moved (why should WE move?) but that it might not make any difference. That should tell you all you need to know. So, if you are looking for a quiet, peaceful, relaxing getaway, find another place. However, if you enjoy a constant buzz, noise and a party atmosphere, this could be your place.

I would definitely recommend this resort! The staff are very friendly and helpful. It would be nice if there were more gluten free options and better labels on some of the foods available. I would also be sure to request at least a queen size bed. The room we were in had two double size which we found too small for two people but the room and view were wonderful.

Nice room beautiful beach food was never hot need place to get some snacks chips pretzels or popcorn

needs improving, buffet,and entertainment for adults throughout the day. Kids were very noisy walking hallways after 12 pm

I would definitely recommend your resort. I have a friend going there at the end of this year and I told her that she would love it.

If you want to enjoy your vacation, avoid this hotel at all costs. Half of the hotel was taken over by agencies – in our case Wasting Time – which fill the hotel with 15+ year-old teenagers who cause constant chaos. They run drunk through the accommodation blocks until early morning, scream, bang on other guests doors, and behave extremely disrespectfully. Despite several complaints from us and many other guests, the hotel did absolutely nothing. We even spoke personally with the hotel manager, who was completely incompetent and unwilling to resolve the situation. If you want to get at least some sleep at night and enjoy a peaceful vacation, stay far away from this hotel.

A few years ago we went on an all inclusive vacation at Jewel Runaway Bay in Jamaica. It was wonderful; we enjoyed every minute we were there. We wanted to go back again, but unfortunately they were doing some remodeling and they would not be open again until the latter part of 2026. So we went to Barcelo Maya instead. This was a major mistake! Runaway Bay was ten times better. We had made reservations for The Colonial Hotel nine months in advance. It was late on Sunday afternoon when we arrived. Our shuttle brought us to the Colonial where we had been assigned. After we had unloaded our luggage we were told we had been moved to The Beach Hotel. Fortunately our shuttle driver had not left yet. So we loaded back up and went to the different hotel. We were tired and hungry. There was a buffet at the hotel which was very disappointing. We went to check on the two restaurant reservations that we wanted only to be told they were no longer available for the whole week. After an extensive conversation between my son-in-law and an assistant manager these were reconfirmed. I will say we had a great meal at the Japanese Steak House, but it was really the only good place. Meal presentations always looked good, but the main courses were not. The sea food had a chalky like texture with no taste. It also had not been purged. The fruit was the best thing offered. At Runaway Bay the ocean bottom was sandy with no rocks and the water was clear as glass. I loved snorkeling there. You could walk out up to your shoulder and drop down in a beautiful aquarium full of all kinds of sea life. Not so at Barcelo. The bottom had sharp rocks and coral plus holes you could sink into. The water was not all that clear. You could go down to the landing where the scuba boats docked. But then, along with the rocks, there was a current and waves that would push you against the concrete wall. I will say the swimming pools were nice. We also enjoyed the Mexican dancers and Il Divo as entertainment. I do want to mention the very friendly and accommodating wait staff and entertainment staff. Based on my experience two stars is about the best I can offer this place. Be sure you make several inquiries before you decide on an all inclusive.

Let me start with what a beautiful huge resort this is. The ocean was walk in temperature with ability to see and feed two types of fish we saw (yellow black stripe and grey white with black tail) bread or bananas I was told they eat right from your fingers. There was no seaweed in the water but was all brought up on shore. There are a few rocks but mostly rippled sand at your feet. Pool area at this tropical was big and kudos to the entertainers who worked happily to entertain everyone and engage children/adults in dancing with them. Food was great. Japanese restaurant our favourite the Italian was in the maya mall a bit of a walk. Food was excellent, however, the tables, were severely cramped. While we booked at the colonial our premium room was at the tropical right at the pool area our room location was fantastic and so was the room very clean, albeit, had two double beds and futon. I would have preferred one queen/king bed. The doubles were difficult to sleep two, we kept rolling in the middle too soft lol. Service was fantastic at lobbies and travel representatives were great. The tropical beach restaurant Palmeras did refuse (woman greeter name starting with R) us entry citing we had to dry off. We were damp being at the beach but not dripping. It’s the beach restaurant with many coming from pools and ocean all wet which she allowed in. We were frustrated. My husband walks with a cane and has a difficult time on sand. We tried coming back in from another entrance and she followed and tagged us refusing us again!!! One suggestion, we are there visiting to relax, have fun and visit the area. If the women would smile a little and be more helpful that would be amazing! We took two excursions; guided tour of Cozumel Island with snorkelling lunch and 3 hours on beach and the Catamaran Ride to Island Isla Mujures with lunch on catamaran, snorkelling and shopping. Both I’m afraid were a miss. The Cozumel, snorkelling happened at the beach and not from boat jumping in water to reef with anyone wishing to swim from ferry could, and while lunch on beach was good three hours was too much. We saw little of the island, just a lagoon with one crocodile, a humongous pink pig and a weather Myan ruin. The catamaran had no guided tour of the island,snorkelling cancelled due to weather(absolutely understandable), and the guide left until 4:00 pm leaving people at large to shop. The citizens were very aggressive trying to lure you into their shops. We managed to find a few quieter tamed outlets and did our brief shopping there. Had we known where the beach was we could have gone swimming. We wore our bathing suits for nothing. The drinks they were serving on the catamaran were served on plastic ware that was questionable for cleanliness. Disposable ware would be better. There was a photographer on board with a very good eye for photos to sell you on the return trip. The theatre was ok. The new Talum airport is absolutely fantastic and beautifully done. It is well run, open area, entertainment area for children and expensive eating areas. The staff were eager to assist you. We didn’t know where our transportation from airport to resort was but among the many people who want you to go with them and or book excursions, one did tell us go to number 4 for our ride. We did and no one was there with our name. We did find orange shirts outside and sought one out who had our names down for pick up. Overall experience was great and this resort is huge and very family friendly oriented and above all friendly and safe! Get up at 6:00am walk to the beach and wait for the magic hour of sunrise it’s gorgeous and breathtaking with beautiful hues of orange and red through palm trees! That in itself is your morning breath of pure deep reverence!!

My extended family - 12 in all - went to the Barcelo Maya resort from 1/1/26 - 1/6/26. Overall, it was a great stay. To put it in perspective, nobody argued the whole time! Not even once! - The weather was perfect. Warm during the day, no clouds, and not too hot or humid. - The grounds and facilities were clean and well kept. The whole resort is massive - I've never been to one anywhere close to this size. - The rooms are large and in generally good condition. The only issue we had was that our room didn't have any hand towels or wash cloths, but the resort addressed this quickly. I will say, though, that we spent very little time in our rooms. All our rooms were close, though. - There are multiple large pools with abundant chairs and hammocks. They even have a large kids pool that where we spent a lot of time. People do reserve chairs fairly early, but you should not have an issue getting a chair as long as you get there before 9 or 10 am. If you reserve a chair with your pool towel, the "reservation" is generally respected. If you reserve it with an empty water bottle or a flip flop, good luck. Sorry, but using a piece of trash to reserve a chair isn't going to work. - The beach is HUGE and perfect - it extends for around a mile. Beach chairs do fill up faster than pool chairs. The snorkeling is great, especially the area in front of the Palace. We went snorkeling every day and always saw sea turtles and stingrays. - The drinks they serve at all the bars are good. They use middle shelf liquor at the pool bars and top shelf (kind of) liquor at the indoor bars. The service at all the bars is great, but don't forget to tip a little. - Finally, the food. The food at the Colonial buffet was always awful. Usually just a bunch of trays of stewed meats. We ate there the first night and checked in a few other times, but it was always the same. The buffets at the Beach and Caribe were much better. We only had meals there or at the pool restaurants after the first night. - The a la carte restaurant system is actually worse than what other reviews have stated. We were only able to get two dinner reservations, one at 9:30 pm and one at 7:30 pm at our 4th and 5th choices, even though we offered to split up our party and times, and we had to wait and work with the Customer Service desk for 90 minutes our first night just to get those. Once you go into the restaurants, you see why - they are tiny and there is no way the a la carte restaurants could host anywhere close to the number of people who stay there. Barcelo Maya should invest in an online reservation system and give every room a certain number of reservations. Despite the issues with the dinner reservations and food, it was a great and memorable stay. In the end, the food didn't really matter; it was a very small part of the trip and wasn't why we came. Everything else was great. We would definitely consider returning.

Warmer pool water please.The pool water was a bit too chilly for us to use. The rest of the resort was excellent.

Rooms are outdated a lo. Strong smell of chemicals initially. Other room kept losimg power, had to call in maintenance. Due to left chemicals (bleach) on the bathroom counter couple clothe got damaged.

We just returned from a trip to Barcelo Colonial. Overall, the resort is great and the service is wonderful. The food and drinks were great, especially the a la carte’s that we booked. The resort layout, pools and outdoor spaces are some of the best we’ve seen at a resort, and having activities like the Maya Mall, bowling, mini golf etc were all a hit with the kids. We really loved the fact that the whole complex was built with the mindset of moving in between the resorts. The walking pathway and shuttles that take you between resorts were great to use. Lastly, the ocean had some of the whitest sand out there, and yes, there were some rocks and coral in some areas but it didn’t bother us at all and actually held a lot of fish to see when snorkeling. The only downside that we found were that the rooms were very humid and difficult to sleep in sometimes. A trick for this is to keep your AC unit and fan on all day and you should come back to a less humid room. It would be helpful for the resort to install bathroom fans in the units as well to help with keeping humidity in rooms lower. Great stay! Definitely recommend.

Went to a wedding and from the start, they are racist, the air conditioning didn't work, neither the hair dryer, they never pick up the phone, nightmare to make dinner reservations, the beach has so many rocks, it is dangerous.